What is Net Promoter Score? In very basic terms, NPS is a simple way of measuring and taking action on customer feedback.
0 to 6 (these are unhappy customers, who will spread the anti-gospel of your brand)
Detractors
Passives
Promoters
0 to 6 (these are unhappy
7 and 8 (these customers
9 and 10 (these customers love
customers, who will spread the
are relatively neutral about
you, and are ready to spread the
anti-gospel of your brand)
your brand)
gospel of your brand)
NPS delivers on a promise of a one-question framework that gives you the right insight to help you both understand your customer and make impactful business decisions. Effective NPS helps you cultivate a rapid-growth mindset -- all built on the framework of contagious customer obsession.
www.asknicely.com
0 to 6 (these are unhappy customers, who