GH Onboarding Packet

MANAGER'SWELCOME

Let me be the first to welcome you to one of the country's most iconic clubs, Grand Haven Golf Club! We are happy to have you join our family We all look forward to serving you, your family, and your friends in every way possible. Our goal at Grand Haven Golf Club is to become your home away from home and be your first choice to create lasting memories for years to come Please let me know if you have any questions about the club or suggestions as to how we can better serve you

On behalf of my entire team, thank you for this opportunity and we all look forward to seeing you soon. Enclosed is important information that will assist you in your first few weeks as a member Thank you again for deciding to be part of this fabulous group of fellow members

Sincerely, Andrea Knox General Manager Grand Haven Golf Club

IMPORTANTPHONENUMBERSANDSTAFFDIRECTORY

GENERALHOURSOFOPERATION

Golf Shop: 7:30 AM to 4:30 PM

Dining: Wednesday and Thursday: 11:00 AM to 8:00 PM Friday and Saturday: 11:00 AM to 9:00 PM Sunday: 11:00 AM to 6:00 PM

Monday

Tuesday

FOODANDBEVERAGEMINIMUM

I. Logging In

To access the member only pages of the website, browse golfclubofhouston.com and click the “MEMBER LOGIN” button in the top right Your username is your email address and you will use the password provided by the Club

If viewing on a mobile device, this login button may appear in the navigation menu accessed via the "3 lined" button in the top left

Once logged in:

To change your password, click Update Profile in the left hand navigation menu. Once on the update profile page, you can edit your password by deleting your current password and typing your desired password in both the Create Password and Re Enter Password fields You can also edit your contact information and preferences When finished updating your password and any other information or preferences, click the Update Profile button at the bottom of the page.

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II Statement Access

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until after you have accessed the Statement portal (see

To access your Account Statement, click Statements in the left hand navigation menu. This will direct you to a site where you can review your contact information, review your account charges and account balance

You can now type in the names of other players in your reservation

(A) Starting with Last Name. Then, click Continue to review your reservation. (B) Note that if other players in your reservation are not members, payment will be accepted in the Pro Shop A cart fee will always appear on this screen (C) If you are on the annual Trail Fee program, this fee will be removed at check in

On the next screen, click Finish to submit your reservation. You should receive a confirmation email shortly after you submit your tee time reservation

IV. Cancelling a Tee Time

To cancel an upcoming tee time reservation, log in to the website and click Tee Times (see screenshot on the previous page) This will direct you to the tee sheet webpage When on the tee sheet webpage, click My Account, then Pending beneath Your reservations. To cancel a tee time, click the “X” for the reservation you want to cancel

To cancel the entire reservation, select the number of players in the reservation If the tee time reservation is for 4 players, select 4 in the # of Players to Remove from Reservation box

Please note: Any tee time reservations that were made within 12 hours of the tee time will need to be cancelled by calling the Golf Shop

Invitat

AsamemberofGrandHavenGolfClubyouarecordiallyinvitedtojoinIconGolf.

This by invitation only opportunity affords members unique privileges and recognition at storied golf clubs, fused with personalized service beyond expectations and extraordinary benefits With Guest of the Owner privileges, you always experience home club recognition Regardless of how often you visit each of your clubs, you can rest assured knowing great care will be taken to anticipate your needs and fulfill your preferenceswithagracioushand

With membership in Icon Golf, there will always be a club beckoning. Our prestigious clubs become your portfolioofunparalleledchoicestofollowthesuntotheperfectday,365daysayear.Neverbeforehassuch choice and exclusivity been made available to golfers at such a privileged level or in such remarkable and desirable destinations and climates Icon Golf is unlike any other membership offered today Your participationasamemberofthisveryexclusivegroupismuchmorethanaccesstoadditionalgolf itisan experienceofbelongingtosomethingspecial.

Icon Golf welcomes you as a Guest of the Owner at our legendary golf clubs: Black Diamond Ranch (45 Holes) is a private, gated golf community located in Lecanto, Florida. Rated the No. 1 golf community in Florida, Designed by world renowned golf course architect Tom Fazio, the breathtaking design provides stunningimagerythroughoutthecourse TheGolfClubatDoveMountain(27holes),aneliteJackNicklaus signature golf venue and former site of the Accenture Match Play Championship (2009 2014) just steps fromtheluxuriousRitzCarltoninMarana,AZ;TheGalleryGolfClub(36holes),afully privatedesertoasis locatedjustamilefromTheGolfClubofDoveMountain,isalsoaformerhostoftheAccentureMatchPlay, where Henrik Stenson (2007) and Tiger Woods (2008) claimed championships; Sonoma Golf Club (18 holes) in Sonoma, CA, a true gem established in the 1920’s in the heart of the California wine country that hostedthePGAChampion’sTourseason endingCharlesSchwabCupforsevenyears;PumpkinRidgeGolf Club(36holes),thesiteofTigerWoods’unprecedentedthirdconsecutiveUS Amateursituatedonpristine farmland only 20 miles west of Portland, OR in the exquisite Pacific Northwest; and the Club at Kingsmill Resort (54 holes), a AAA Four Diamond Resort in Williamsburg, VA that serves as the host venue for the LPGA's Kingsmill Championship and offers an unparalleled array of accommodations, a stunning setting alongtheJamesRiver,andaboundlessrangeofrecreationalactivitiesandleisurepursuits.

Each Icon Club is owned and managed by Escalante Golf As you are already a member at an Escalante ownedclub,youareaffordedtheopportunitytojoinIconGolfatspecialmemberpricing

For more information on Icon Golf, please call Icon President, Jeff Goodsell at 817/386 9721 or go to our websitewww.icon.golf.

With Referral Rewards, connecting your friends and family to your club as new Members just became much more exciting! When your friends and associates become Members, you’ll have access to unique gifts and experiences available only to you as a Member Whether it’s playing golf with a TOUR professional, escaping to Wine Country for a few days, or impressing your friends with a private dinner party, these Rewards are sure to elevate and expand your lifestyle!

Here’s How it Works:

1 Refer your friends, family, colleagues (or whoever else you feel would be a good candidate for membership) directly to your Membership Director or via the Refer Now button in your Referral Rewards page found in your Member Profile

2. We will reach out to your referral and extend an invitation on your behalf to explore Membership.

3. When your referral joins the Club, your points are credited to your account, you will receive a welcome email with the points that you earned You earn 1 point for every dollar of your referral’s initiation fee

4 You can use these points to redeem amazing Rewards! These rewards are found in the Member’s profile where you can browse rewards as well as see fellow Members who also are a part of the program. There will also be an area for you to refer another Member

5 Ask your membership director for any questions!

TERMS & CONDITIONS

Your participation in the Referral and Rewards Program (the “Program”) signifies that you agree to these Terms & Conditions, which are final and binding in all respects:

Eligible Participants All Program participants (‘members”) shall be individual Escalante Club members in good standing Entity members, such as corporations, partnerships, and other entities or associations, cannot participate in this Program

Earning Points Escalante will credit a member’s account with one “point” for each dollar of an initiation fee received by the Club from a non member individual who joins an Escalante Club as the direct result of a member’s referral If an individual joins after being referred by more than one member, the points will be allocated among the referring members.

Exchanging Points for Rewards Points are void other than for use in exchange for Program Rewards in accordance with these Terms and Conditions Points cannot be exchanged for cash Escalante shall periodically publish a list of the items for which a Participant may exchange points and the points required for such exchange. Before requesting an exchange, the member must have accumulated points equal to or greater than the number of points required for the requested Reward If the member has more points than the number required for the Reward, the number of points required for the Reward will be deducted from the member’s accumulated points All points must be redeemed through the General Manager (or designee) of the member’s Escalante home Club. Upon a member’s request for a Reward, the General Manager will verify the member’s eligibility as a member in good standing of the Escalante Club, and forward the request to Escalante’s corporate office Escalante corporate office personnel will facilitate the Reward by arranging the airline reservations and travel itinerary

Reward Recipients. When submitted to the General Manager, each point redemption request must identify the Reward recipients (the individual(s) participating in the Reward) Members are not allowed to submit a request for point redemption where the Reward recipient(s) is/are not identified or is/are “to be identified” For example, members are not allowed to submit a request for point redemption where the recipient is based upon a later event, such as a contest winner or charity auction bidder Once issued, Reward designees cannot be changed. Reward travel must be complete within one year from point redemption.

Points Non Transferable Points are not transferable through barter, exchange, or gift, or through the operation of law, such as a transfer through a domestic relations order. Any transfer or attempted transfer will render void the points transferred or subject to transfer

Account Termination

If a member fails to use the Club for twenty four (24) consecutive months, even if the member continues to pay dues, Escalante reserves the right to terminate the member’s Program account without notice In such an event, all accumulated points (if any) shall be rendered void

Escalante Release. Each member agrees to release and hold harmless Escalante, its parent(s), subsidiaries, affiliates, employees, officers, directors, shareholders, and agents (collectively the “Released Parties”), and indemnify them from and against all claims, actions, and/or liability for any loss or damage of any kind arising from or in connection with participation in the Program or the redemption and use of points and from liability for the quality or delivery of any goods and/or services provided other companies, such as travel, lodging, and other services.

Tax

Any federal, state and local income taxes resulting as a consequence of participation in this Program or as the result of exchanging points for travel, lodging, or others services are the responsibility of the member. Each Member is responsible for reporting and paying all applicable taxes (if any)

Applicable Law. The Program is governed by and to be interpreted by the laws of the State of Texas. To the full extent allowed by law, these Terms and Conditions disclaim any duty of good faith and fair dealing as well as any implied contractual terms or obligations

Program Changes Escalante may, in its discretion, change the

or

Rules, Rewards, and offers at any time with or without

members may not rely upon the

be withdrawn or subject to an increase in points

or new

availability of any Reward

at any time