VOX Magazine - issue 9

YOUR QUARTERLY BUSINESS MAGAZINE CONNECTING CHESTER & WREXHAM

VOX

YOUR QUARTERLY BUSINESS MAGAZINE CONNECTING CHESTER & WREXHAM

Welcome to VOX. Your voice to target the business community across Chester and Wrexham. Whether you are based in Chester or Wrexham, or are keen to reach the businesses that are, our magazine has been specifically designed to reach the people that matter.

Clara Hughes Editorial Director

Meet the team:

Clara lives in Chester and runs a successful marketing company, Zebra Marketing and Communications (www.zebra-comms.co.uk), that has been operating locally, nationally and internationally since 2010. Clara specialises in strategic marketing, copywriting, media relations and services relating to events, exhibitions and conferences.

01978 437070 | 07702 736763

clara@ezpublishing.co.uk

Recycle

Vicky Heathfield Creative Director & Advertising

Vicky lives just outside Wrexham and owns and produces EssentialsMAG (www.essentialsmag.co.uk) – a local monthly community magazine which is hand-delivered through 14,000 letterboxes in and around Wrexham. She is also a successful graphic designer and artist and has been working in the creative industries since 1992 and established her first business in 2003.

01978 855459 | 07740 945795 vicky@ezpublishing.co.uk

Welcome

Welcome to our latest issue of VOX

Regardless of when your financial year begins, for many businesspeople the start of January represents an opportunity to start anew. Whether this means your own personal ‘new year resolutions’, or your professional plans for the 12 months ahead, issue nine of VOX covers this period of transition from one year to the next – December 2023 through to February 2024. You will find lots to keep you busy within its pages, even if it’s cold outside.

What’s in store?

Along with our regular business news and charity updates, and all the usual features, this issue is filled with a sense of celebration. From a review of the inaugural Wrexham Business and Community Awards on page 42 –which took place early in November – and the West Cheshire and North Wales Chamber of Commerce Awards, that were held one week later, through to the launch of the new and exciting Chester Design Foundation. See our ‘In conversation’ article on page 24, where we catch up with the chair, Bense Burnett, and the creative director, Monika Swindells. There is also a fascinating interview with Amy Chadwick, who was made a director of £80million-turnover Net World Sports long before her 30th birthday, and some fascinating insights into running a successful racecourse from Paddy Chesters at Bangor-on-Dee.

Help us raise your voice

This issue again features a new piece of original front cover artwork created by our resident artist Emma Gore. I hope you’ll agree she has captured Wrexham’s world famous The Turf pub in all its glory. As ever, we would also like to thank our advertisers and contributors, who have helped us to create our latest issue.

As we enter our third year of publication, we have something to celebrate too. We want to make VOX the voice for local businesses – a platform where we can share your stories and experiences of the region, enjoy your successes and be proud to be part of a community uniting these two important economic hubs. To make this happen, we would love to hear your views and find out what you would be interested in reading about. In fact, you’ll find a QR code to a readers’ survey on page 32, and we’d love to hear your feedback.

Wishing all our readers every success for 2024!

We hope you enjoy reading our latest issue of VOX.

Clara and Vicky

Croeso

Croeso i'n rhifyn diweddaraf o VOX

Waeth pryd y bydd eich blwyddyn ariannol yn dechrau, i lawer o bobl fusnes mae dechrau Ionawr yn gyfle i ddechrau o'r newydd. P’un a yw hyn yn golygu eich ‘addunedau blwyddyn newydd’ personol eich hun, neu eich cynlluniau proffesiynol ar gyfer y 12 mis i ddod, mae rhifyn naw o VOX yn cwmpasu’r cyfnod pontio hwn o un flwyddyn i’r llall – Rhagfyr 2023 hyd at Chwefror 2024. Fe welwch lawer i'ch cadw'n brysur o fewn ei dudalennau, hyd yn oed os yw'n oer y tu allan.

Beth sydd wedi’i gynnwys?

Ynghyd â'n newyddion busnes rheolaidd a'n diweddariadau elusennol, a'r holl nodweddion arferol, mae'r rhifyn hwn yn llawn ymdeimlad o ddathlu. O adolygiad o seremoni wobrwyo gyntaf Gwobrau Busnes a Chymuned Wrecsam ar dudalen 42 – a gynhaliwyd yn gynnar ym mis Tachwedd – a Gwobrau Siambr Fasnach Gorllewin Swydd Gaer a Gogledd Cymru, a gynhaliwyd wythnos yn ddiweddarach, hyd at lansiad y Chester Design Foundation newydd a chyffrous. Gweler ein herthygl 'Mewn sgwrs' ar dudalen 24, lle cawn ddal i fyny â'r cadeirydd, Bense Burnett, a'r cyfarwyddwr creadigol, Monika Swindells. Mae yna hefyd gyfweliad hynod ddiddorol gydag Amy Chadwick, a gafodd ei gwneud yn gyfarwyddwr Net World Sports, cwmni â throsiant o £80 miliwn, ymhell cyn ei phen-blwydd yn 30 a chipolwg hynod ddiddorol ar redeg cae ras llwyddiannus gan Paddy Chesters ym Mangor-is-y-coed.

Helpwch ni i godi’ch llais chi Mae'r rhifyn hwn eto yn cynnwys darn newydd o waith celf clawr blaen gwreiddiol a grëwyd gan ein hartist preswyl, Emma Gore. Rwy'n gobeithio y byddwch yn cytuno ei bod wedi cipio tafarn fyd-enwog Wrecsam, The Turf, yn ei holl ogoniant. Fel arfer, hoffem hefyd ddiolch i'n hysbysebwyr a'n cyfranwyr, sydd wedi ein helpu i greu ein rhifyn diweddaraf.

Wrth i ni ddechrau ar ein trydedd flwyddyn o gyhoeddi, mae gennym ni rywbeth i’w ddathlu hefyd. Rydym am wneud VOX yn llais i fusnesau lleol – llwyfan lle gallwn rannu eich straeon a’ch profiadau o’r rhanbarth, mwynhau eich llwyddiannau a bod yn falch o fod yn rhan o gymuned sy’n uno’r ddau ganolbwynt economaidd pwysig hyn. Er mwyn gwneud i hyn ddigwydd, byddem wrth ein bodd yn clywed eich barn a chael gwybod am yr hyn y byddai gennych ddiddordeb mewn darllen amdano. Fe welwch god QR i arolwg darllenwyr ar dudalen 32, a byddem wrth ein bodd yn clywed eich adborth.

Gan ddymuno pob llwyddiant i'n holl ddarllenwyr ar gyfer 2024!

Gobeithio y byddwch yn mwynhau darllen ein rhifyn diweddaraf o VOX.

Clara and Vicky

Thank

North Wales businesses encouraged to safeguard skills in STEM

A Wrexham-based charity is calling on companies to create positive community impact by breaking down barriers for youngsters to engage with STEM. Xplore! Science Discovery Centre is urging businesses to help boost children’s access to science, technology, engineering, and maths as part of a long-term investment into skills for the next generation.

The organisation aims to communicate both established and innovative technologies and research through interactive public shows, workshops, and exhibits, as well as outreach events for schools and groups in North Wales.

With environmental, social, and governance (ESG) reporting becoming increasingly integral to a company’s activity, and in some cases mandatory, the charity has seen a rise in initiatives looking to deliver local benefits on a larger scale. To ensure this support is impactful, the centre is asking brands to collaborate with community engagement partners, so they provide the help needed to make a difference.

Xplore!’s business development officer Katie Williams said: “With a growing emphasis on the ‘social’ strand of ESG, firms are often expected to give back to the areas they operate within. It can be hard for them to know what will be most beneficial to their local area, especially when it involves supporting young people, so it’s essential to listen to the needs of those who directly connect with these audiences.

“Partnerships are vital for us, whether it be a brand funding the maintenance of an existing exhibit, educational trips to the centre, or helping create an entirely new workshop for children or community groups to learn from. In addition, with rising costs for schools, subsidising visits and coach travel not only enriches their classroom education but sparks passion in STEM from a young age, potentially inspiring future employment in these industries.”

The organisation has previously engaged with global biopharmaceutical firm Ipsen to host fully-funded sessions which replicated experiments at its Wrexham lab, with the company sending volunteers to assist year five and six pupils. Xplore! also partnered with the Principality Building Society to boost financial literacy in primary students and Wrexham County Council to encourage green skills through the sponsorship of a decarbonisation workshop.

UK Tree of the Year 2023 award

The winner of the Woodland Trust’s ‘UK Tree of the Year’ for 2023 was a 500-year-old sweet chestnut in Wrexham's Acton Park. This year’s national contest celebrated urban trees – each one a locally-loved ancient or veteran tree with a story and incredible benefits for wildlife, communities and the environment. The 13 finalists included trees selected by the Trust’s expert panel, plus one tree nominated by the public.

Wrexham's sweet chestnut won with an impressive 17% of the vote. Thought to be almost 500 years old, this giant tree is a symbol of resilience in the city, having weathered challenges from postwar plundering of the park for firewood in the forties to dozens of deadly storms. The tree is celebrated and loved by locals for its beauty and history, and often the centrepiece for picnics and tree parties.

Wrexham’s sweet chestnut will now go on to represent the UK in the European Tree of the Year 2024 contest. The ‘Tree of the Year’ competition aims to highlight how vital trees are for our landscapes and our lives. But our woods and trees – recognised as a real force in combatting climate change and biodiversity loss – are under greater threat than ever before.

‘Best

in Britain’

The new Chester Market was officially opened to the public on 8 November 2022 and within its first year of trading, it has been crowned best new market in Britain by a national body known as ‘the voice of the markets’ – The National Association of British Market Authorities (NABMA). Congratulations on such a successful and impressive first 12 months!

New science show bursts onto the scene

A leading Wrexham-based visitor attraction has blown guests away by showcasing ‘science in action’ during its latest live show. Xplore! Science Discovery Centre brought bubbles to life in an interactive experience, making innovative experiments and cutting-edge research more accessible to visiting families. The public show, titled ‘Brilliant Bubbles’, examines their properties and relevance in everyday life, and has made its return for the first time since the charity’s relocation to Henblas Street in the city centre.

Investment Zone Engagement Event

An engagement event took place on Friday 20 October at Theatr Clwyd to provide an update on the progress to secure Investment Zone status for Wrexham and Flintshire, and potentially £80 million in funding. The team is chaired by Joanna Swash, CEO of Moneypenny, and includes Wrexham University, North Wales Business Council, AMRC Cymru and both Flintshire and Wrexham County Councils.

Investment Zones currently exist in England and Scotland, and are special economic zones focused on growth and specific sectors, with the zones receiving dedicated funding to support that growth from UK Government of up to £80 million. That funding could go towards interventions, such as transport improvements, research, innovation or business support –all depending on the needs for a particular zone. Some zones also have designated areas that may come with extra benefits, such as enhanced capital allowances or NIC support for employers.

Hickory’s brings a second slice of the deep south to North Wales!

The team behind the popular, Southern style restaurant, Hickory’s Smokehouse, opened the doors at its second Welsh site in Wrexham in November. The Chesterbased company, which operates 19 restaurants across the North-West, North Wales, the Midlands, and Yorkshire, is thrilled to have opened in Wrexham. With its restaurants in Rhos-on-Sea, Chester and Shrewsbury already firm favourites with many local diners.

Hickory’s general manager Craig Gibson said: ‘We are so delighted to be opening our second Welsh site here in Wrexham. Having spent many years in Rhos-On-Sea I understand first-hand how welcoming and supportive the local community can be. We’ve had such an unbelievably warm welcome here in Wrexham and we cannot wait to introduce them to our new home and hopefully convert a whole of host of new fans to all things BBQ!’

The restaurant has undergone a total refurbishment to transform the interior and exterior. From a welcoming neighbourhood bar area, open kitchen with Chef’s bar to the family-friendly restaurant which comes complete with its very own cinema room for younger guests.

To see the full menu or book a table please visit: hickorys.co.uk

Sisters fashion success in home village

Two sisters who grew up in Farndon are moving their fashion business to the village, to help them to expand it. Anika Edwards and Lottie Sandbach are in the process of relocating their successful independent easy-living fashion boutique Boja Boutique from Tarporley to Farndon.

Boja Boutique will be located in the heart of the village at Top Farm, which is owned by the Barnston Estate. The sisters are planning to open it in early November. Anika said: “My sister and I grew up in Farndon and we have been running our ladies fashion boutique in Tarporley since 2020. When we saw the barn at Top Farm it was exactly what we were looking for. It’s beautiful.

“We want to grow the online side of the business and need more space for our showroom days and fashion shows. Top Farm is absolutely perfect for us and it’s brilliant to know so many people from growing up in the village. We’ve met quite a few of the neighbouring businesses already and everyone is lovely. Over the next few weeks, we’ll be getting the space ready to open and we’re so excited because we’ve got lots planned.”

Cheshire firm recognised in Legal 500 guide

Aaron & Partners has recorded its best ever year in the legal industry’s most prestigious rankings, being rated once again among the country’s top firms. Based in Chester, Aaron & Partners received 61 individual rankings in the Legal 500 guide – its most successful result ever. The results mean the firm has reinforced its position as one of the very best, both in the North West, as well as Shropshire and the West Midlands – its other offices are located in Manchester and Shrewsbury. With the rankings recognising the nation’s most highly-regarded legal professionals, among this year’s achievements were receiving the ‘recommended’ status in 19 practice areas, with two ‘Firm to Watch’ listings – up from one last year. The total of 61 individual rankings was split between 49 solicitors based across the firm’s three offices – up from 47 in 2022.

Nick Clarke, Senior Partner at Aaron & Partners, said: "The annual release of The Legal 500 rankings is something we all look forward to and I’m delighted with this year’s results. Not only does it give clients and the public brilliant insights into the region's most skilled legal practitioners, it also serves as a compelling yardstick for assessing our standing relative to larger firms, both within the region and across the UK. At Aaron & Partners, our exceptional people and teams work extremely hard for our clients to achieve great results and that has once again been recognised in this year’s guide, with our best results yet.”

To see the full list of rankings for Aaron & Partners in this year’s Legal 500, visit: legal500.com/firms/24-aaron-partners-llp/1023-chester-england/

ActionCoach Chester crowned with Best Client Ratings 2023

In a significant recognition of excellence and client satisfaction, Action Coach Chester has clinched the coveted title of 'Best Client Ratings 2023' for the North West region of the UK. This prestigious award, which has been the centrepiece of regional recognition in coaching services, is a testament to the unwavering dedication of ActionCoach Chester in delivering top-notch services to their clients. Each year, the award garners participation from numerous elite coaching services from across the region, making it one of the most hotly contested accolades. Unique in its structure, the award relies on the authentic voices of the clients to determine the winner, ensuring an unbiased and genuine reflection of client satisfaction and service quality.

Alan Bark, CEO of ActionCoach Chester, commented: “It’s an immense honour to be recognised in this way, especially considering that the award comes straight from the feedback of our valued clients. It’s a testament to the hard work, dedication and heart our team puts into every coaching session.”

Knew Productions hosts VIP to celebrate 25 years

Wrexham-based corporate video production company Knew Productions recently played host to Member of the Senedd, Lesley Griffiths, who visited the company’s head office in Rossett. Wrexham MS Lesley Griffiths, who is also Minister for Rural Affairs, visited the company to mark their 25 years in business and to find out more about the company, in particular Knew Productions work with agricultural clients, including AB Agri, ForFarmers and Lloyd’s Animal Feeds.

Wrexham MS Lesley Griffiths said, “Knew Productions produces world class videos and has built an impressive portfolio over the years. As well as creating exciting opportunities for people wishing to work in the sector, the company supports local businesses and worthy causes. Marking 25 years in business is a fantastic achievement. Many congratulations once again to everyone involved and I wish Richard and the team all the very best for the future.”

Commenting on the visit Richard Knew, founder and managing director at Knew Productions, said, “It was a real honour for our team to welcome Lesley and talk to her about our milestone projects and the wealth of opportunities for the creative industries here in North Wales too.”

For further information on Knew Productions visit: knewproductions.co.uk

New gallery opened on Chester's Rows

Oren Art Gallery, located in the heart of Chester on Watergate Row South opened earlier last month (November).

Artists Gemma Atkins and Marcia Crocombe will be showcasing contemporary artwork against a backdrop of original medieval features at Oren Art Gallery on Chester's historic Watergate Row South. The gallery aims to celebrate the work of a range of local artists from Chester, North Wales and surrounding areas.

Gallery founders Gemma Atkins and Marcia Crocombe, both professional artists from North Wales, say their aim is to promote the talent of artists from around the area. Artists whose work will be exhibited there range from comedian Johnny Vegas, who hails from St Helens, and glass artist Jennifer Baker from Cheshire School of Glass to contemporary Cheshire artist, Jo Gough, who is inspired by Chester's landmarks.

The building the gallery is based in is part of Chester's rich history and heritage, with visitors to the gallery able to see original medieval beams behind a glass panel. The gallery gets its name from the Welsh word for orange, representing positivity, good energy and creativity.

Wrexham University officially unveils rebrand

In a bid to increase awareness, strengthen identity and in turn, attract more students, Wrexham University has officially rebranded. Formerly known as Glyndŵr University, Prifysgol Wrecsam/Wrexham University aims to be a first-choice institution and destination for prospective students – with the overarching goal of making its community, its city and the world better through higher education. The major rebrand follows extensive consultation with students, staff and external stakeholders, to ensure that the brand truly represents what the university offers and stands for – and its ambitions for the future.

Professor Maria Hinfelaar, Vice-Chancellor, said: “Renaming and rebranding to Prifysgol Wrecsam/Wrexham University is a momentous and exciting step in the right direction for the institution – it is about us putting our purpose at the heart of everything we do and using that to inform every decision that we make. Our ultimate goal is to inspire and enable our students to grow, to prosper and progress through higher education, research and engagement in an inclusive ‘home from home’ environment. Our purpose is to transform people and place to drive economic, social and cultural success. Ultimately, we make the world a better place through higher education.

“All of what we do is rooted in community. We are proud to be located in Wrexham (Wales’s newest city) and also proud of our Welsh history and heritage – as well as the legacy of Owain Glyndŵr and we are committed to continuing to celebrate that. One example of this is through our links with the Owain Glyndŵr Society, which presents an award to one of our top graduates every year.

“We are also committed to keeping the Welsh language alive and are delighted to say that more students than ever before have opportunities to study bilingually across a range of our courses at Prifysgol Wrecsam/Wrexham University, through the fantastic work of our recently-appointed Head of Welsh Medium Development, who has led on launching our Welsh Language Academic Strategy and Action Plan towards the end of last year.”

CRAG inaugural conference hailed great success

Thursday 5 October saw Chester Residents’ Associations’ Group (CRAG) host its inaugural conference ‘Chester: The Big Conversation’ at Chester Racecourse, which attracted over 150 attendees – all of whom were local residents representing over 30 communities from in and around the city. Hosted and sponsored by Chester Race Company (CRC) the first-of-its-kind event was kicked-off by CEO, Louise Stewart who welcomed delegates to the County Long Room at the venue. The conference was designed to open up the conversation to a wider Chester audience to come together to exchange knowledge and establish connections with fellow delegates and local stakeholders.

CRAG pulled together an impressive line-up of speakers and panellists. The topical programme opened with a morning session that saw City of Chester MP Samantha Dixon MBE deliver a thought-provoking keynote speech: My Vision and Aspirations for Chester. It was followed by three informative panel discussions and Q&A sessions – the first of which – ‘Chester: One City Plan’ (OCP) she also chaired. The conference drew to a close with a well-received final session ‘Chester: Our City, Our Future’ which was chaired by recently elected Councillor Katrina Kerr, representing the City of Chester and Garden Quarter ward.

Mike Hogg, chair of CRAG, said: “This ‘open house’ conference was an opportunity to connect, educate and empower residents, as well as showcase the existing breadth of the positive partnership working across the city. It was good to see so many members from across the wider Chester community and our external partners joining in. We were delighted how well the event went on the day and with the positive feedback from both delegates and speakers. This couldn’t have happened without those who led and participated in the panel sessions and the team who worked behind the scenes to make it a success, so a huge thank you to everyone who participated.”

Councillor Nathan Pardoe, Cheshire West & Chester Council Cabinet Member for Inclusive Economy, Regeneration and Inclusive Growth, commented: “Today’s gathering exemplifies the power of collaboration – demonstrating co-operation, debate and consensus from residents with great contributions through the audience Q&A. The impressive turnout reflected the importance of the topics on the agenda, keen interest in the One City Plan and a genuine enthusiasm amongst the Chester community to work more closely with CRAG and the city’s other stakeholders. I hope the conference returns in future years.”

Chester Zoo hosts first ever Cheshire Science Corridor Symposium

A packed room showed up for Cheshire and Warrington Local Enterprise Partnership’s (LEP) first ever Cheshire Science Corridor Symposium at the Zoo over the Summer. Welcomed by Clare Hayward, chair of the LEP, attendees heard inspiring talks from a great line-up of speakers across multiple sectors, all working to make the Cheshire Science Corridor a place of more possibilities. The keynote was delivered by Dr Paul Redmond.

Talented food producers headlined multicultural college event

Charlotte Stanley, owner of Up a Yard in Ffynnongroyw, near Prestatyn, appeared at the Culture Collective gathering, Tastes of the World at Coleg Cambria’s Ial Restaurant in Wrexham. Charlotte, who trained as a chef at Cambria’s Deeside site, was joined by jam and chutney supremo Valerie Creusailor from Goch and Company and Sabor de Amor founder Beatriz Albo, a Big Ideas Wales role model and producer of incredible Spanish cooking sauces and condiments.

Enterprise and Entrepreneurship Coordinator Judith Alexander said: “We appreciated these local businesses giving up their time to share their inspirational start-up stories and products with us. It is so interesting that they all shared similar stories, recipes born from their traditional family and cultural backgrounds. The takeaway for participants was that with some hard work anyone can start their own business and be their own boss. Start small and build it from there, with support from the college and Big Ideas Wales.”

The first Culture Collective held last year showcased different food and drink from around the world, as well as music, dance, literature, art and more. For a full list of events taking place this year, email judith.alexander@cambria.ac.uk or tim.feak@cambria.ac.uk

UK for Good welcomes new Co-CEO to lead alongside Donna Okell

Founder and Purpose Leader

Lynne Griffiths has joined UK for Good as Co-owner and Co-CEO. Alongside this role, Lynne will remain as CEO of AG Comms, an internal communications and employee engagement agency that she founded in 2013.

In 2021, UK for Good was founded by Donna Okell, B Leader and impact expert. After two years of growing this business, Donna has appointed Lynne to help further scale the organisation and embed the strategic behaviours and actions needed to support more UK businesses to be more socially and environmentally accountable.

Donna and Lynne aim to ensure ‘social and environmental impact’ is embedded into every board agenda, so that all businesses understand and are accountable for their impact on all stakeholders, alongside shareholders.

Speaking about the new UK for Good leadership structure Donna said: “It was clear from the start that we are aligned on values, purpose, and drive. I believe we can achieve so much more together.”

Coleg Cambria launched new complementary therapy programmes

Ahead of the opening of a £14 million health and wellbeing complex next year, the college’s Yale site in Wrexham unveiled Level 3 and 4 Diplomas in Reflexology and Massage. Aimed at those already working in a beauty therapy role or private practice, self-employed or looking for a change in career, the short courses will focus on professional development and could lead to prospective roles within a clinic, spa or hotel environment, hospice, hospital, or healthcare setting.

Beauty Therapy lecturer, Gemma Jones, said: “The programmes are flexible, one day a week and are very well-timed, given an increase in demand for these treatments. Those joining us will develop and advance the knowledge and skills they’ve already gathered in the workplace, building on that to further understand anatomy and physiology, health and safety and client care. The courses are also accredited by the VTCT (Vocational Training Charitable Trust) which is a USP from a quality perspective, adding weight to the talent and experience of our teaching staff.”

For more information and to register for a place, visit cambria.ac.uk

Woodworks garden centre café wins prestigious TripAdvisor award

The Woodworks Garden Centre Café has been announced as a TripAdvisor 2023 Travelers’ Choice Award winner, based on reviews and ratings from customers. The coveted award celebrates businesses that have consistently received great traveller reviews on TripAdvisor over the last 12 months, placing these choice award winners among the top 10% of all listings on TripAdvisor globally.

Commenting on the Award win, Fiona Coke, Manager of the Woodworks Café said: “We are absolutely delighted to have received this award for the fourth time and can’t thank everyone enough for leaving their reviews over the year. The whole team at Woodworks Café is focused on providing excellent levels of service, as well as serving top quality dishes using locally sourced ingredients. We are thrilled that our customers have recognised and rewarded our commitment – it makes all the hard work worthwhile. Our aim is to always offer a warm, friendly welcome and serve delicious food to be enjoyed with family and friends in our beautiful, floral garden setting”

“Congratulations to the 2023 TripAdvisor Travelers’ Choice winners,” said John Boris, Chief Growth Officer at TripAdvisor. “The travel resurgence we’ve seen throughout the past year has even further heightened the competition. Earning a Travelers’ Choice Award demonstrates that you have provided great experiences to those who matter most: your guests. With changing expectations, continued labour shortages, and rising costs, this is no easy feat, and I am continually impressed with the hospitality industry’s resilience and ability to adapt. Cheers to another successful year!”

Reuse encouraged as singleuse plastics ban implemented

Following on from the introduction of Single-use plastic bans in England and Scotland, The Environmental Protection (Single-use Plastic Products) (Wales) Act 2023 came into force at the end of October. This new law makes it a criminal offence to supply or offer to supply (including for free) certain single-use plastic products to consumers in Wales.

The first phase of the ban came into force at the end of October, and included:

• Single-use plastic plates – this includes paper plates with a laminated plastic surface

• Single-use plastic cutlery – for example forks, spoons and knives

• Single-use plastic drinks stirrers

• Cups made of expanded or foamed extruded polystyrene

• Takeaway food containers made of expanded or foamed extruded polystyrene

• Single-use plastic balloon sticks

• Single-use plastic-stemmed Cotton buds

• Single-use plastic drinking straws – with exemptions so people who need them to eat and drink safely and independently can continue to have them.

Phase two of the ban is planned to be introduced by Spring 2026 and for it will include:

• Carrier bags – with exemptions including carrier bags for raw fish, meat or poultry and unpackaged food

• Polystyrene lids for cups and takeaway food containers

• Oxo-degradable plastic products.

Welsh Government Apprentice Incentive

To help businesses recruit an apprentice who is disabled, the Welsh Government is offering incentives until 31 March 2024. Employers who have recruited a disabled apprentice since 1 April 2022, will be eligible to receive an employer incentive of £2,000 per learner. This is restricted to 10 disabled learners per business. For more information, please contact the Cambria for Business team on 0300 30 30 006 or email the team at employers@cambria.ac.uk

The more the merrier!

Christmas shoppers and visitors revelling in Chester’s vibrant mix of national and independent retail stores, bars and restaurants can not only enjoy free parking on key shopping days during Christmas 2023, but this year will see the return of their popular Santa’s Enchanted Grotto and shoppers will be able to support the high street by using the Chester Gift Card.

Carl Critchlow, CEO of Chester BID, said the city is the perfect place to gather loved ones and enjoy the festivities. Carl Added: “Chester is such a beautiful place to shop, dine, drink and dwell – even more so at Christmas time. With our brilliant offering of independents, high street names and some of the best hospitality spots in the North West, the city is a great place to gather together and get into the Christmas Spirit – The More The Merrier!”

In the run-up to Christmas, Chester BID will be funding free parking every weekend at Chester Racecourse, providing over 4,000 parking spaces.

Rob McElhenney to beautify Wrexham park in honour of Ryan Reynolds’ birthday!

For Ryan Reynold’s 47th birthday, Rob McElhenney has submitted proposals to ‘gift’ his friend and Wrexham AFC co-chairman a new public park in the heart of Wrexham city centre named “The Ryan Rodney Reynolds Memorial Park”.

Locally, the Wrexham community all know the proposed site as that of the former Hippodrome cinema, which was much loved before being demolished in 1998. However, after lying vacant for a number of years, Wrexham Council purchased the site in late 2021 with the aim of using it to help create a focal point for increased dwell time and to stimulate some of the regeneration of this part of town.

In 2022, the Council undertook initial refurbishment leading to several community events. The launch of the Placemaking plan in 2023 now creates the vision for the Market quarter, which aligns with that of Rob McElhenney for the site.

If the plans are approved, the Ryan Rodney Reynolds Memorial Park would be redeveloped and maintained by the pair – with potential revenue streams underpinning the upkeep of the site.

‘Queens of cleans’ heading for strong year with Airbnb

Two best friends are set to turnover £250,000 in 2023 from their cleaning business which they started during the pandemic. Combining their previous experience in property and management, the pair identified a gap in the market for Airbnb and commercial cleaning. With flexibility and employee wellbeing at their heart, the business allows employees to work flexible hours around managing childcare or current jobs. Best friends Abbie Noble, 29, and Kelly Hall, 35 – both from Chester – never imagined five years ago, whilst spending their early 20s building their careers, that just a few years later they would give it all up to combine forces and start their own cleaning business. Abbie had an established background in property, whilst Kelly was a regional manager for Arcadia in London, overseeing a large team across the south. However, while they both loved their jobs, the demanding hours meant that their personal lives were suffering, which resulted in them having to spend more and more time away from family and friends.

The pair decided to join forces and opened the north west-based cleaning service ‘Queens of Cleans’ in 2021, which would allow workers the opportunity to enjoy cleaning around their lifestyle – whether that was managing childcare, their current jobs or the need for flexible contracts. Abbie and Kelly decided that there was a definite gap in the market for Airbnb and commercial cleaning. In 2022, this led to the pair branching out to clinics, salons, bridal shops, retail spaces and offices, to name a few. Kelly stated “We noticed a gap in the market and wanted to explore the idea of creating a premium cleaning business that specialises in Airbnb changeovers. This was something we had seen a huge rise in requests for and could see this becoming a profitable revenue stream for the business.”

As demand grew, so did the business and after a hugely successful few years, the pair now employ over 20 members of staff and are set to make a turnover of over £250,000 this year. Queens of Cleans has long-term plans to expand across the whole of the UK and Ireland.

Chester and Wrexham both in the limelight, as nationwide Small Business Roadshow visits

Small businesses across Chester and Wrexham were profiled as part of the Small Business Saturday campaign. Small firms across Chester (3 November) and Wrexham (10 November) were put on the map by the Small Business Saturday campaign, when it bought its nationwide roadshow – The Tour – to the two areas, as part of plans to support local businesses as they face persistent economic challenges over the winter.

Tell us your business news. Deadline for our Mar/Apr/May 2024 issue is: 26 January 2024 please email: clara@ezpublishing.co.uk

The Tour formed part of the official countdown to the Small Business Saturday campaign – 2 December – and celebrates small business success and encourages consumers to 'shop local' and to support businesses in their communities.

The Small Business Saturday Tour team visited and interviewed a number of independent businesses across the two cities, spotlighting their entrepreneurialism and contribution to the local community to a live online audience.

Achieving our goals

Net World Sports is a champion of designing and manufacturing the best quality sports, fitness, leisure and home and garden products. Housing more than 10,000 products, 95% of which are own brand, in its 411,000 square foot warehouse, the company strives to deliver its orders in the quickest possible time.

As a leading international sports equipment provider, its product range covers virtually every sport – from football, baseball, cricket, tennis and golf through to netball, lacrosse, handball and rugby. Net World Sports’ ethos is simple: to provide niche and mainstream products to the mass market as quickly and as efficiently as possible.

Servicing customers in more than 100 countries across the globe, the company manufactures more than 100,000 of its FORZA Football Goals every year, earning it the moniker as the world’s number one football goal supplier.

A sporting chance

Net World Sports was established in 2009 by CEO Alex Lovén. In less than 15 years, the company has grown to an £80 million turnover business, and the exponential growth is set to continue. I met with director Amy Chadwick, in the company’s new office building on Wrexham Industrial Estate, which they moved into in December 2022. Amy has risen through the ranks of Net World Sports, to become one of two directors working closely with Alex to steer the business into its next phase of growth in product range, revenue, profit and people.

We began by asking Amy what she thought the reason was for Net World Sports' fantastic performance:

“Alex obviously! The way he works and how he thinks is completely different. Each manager and person here has contributed along the way and we all have ideas and put different things in motion, but for all of us Alex is the driving force.”

Amy has worked with the business for seven-and-a-half years. She started in the company’s original site nearby, as an accounts assistant, and she has seen a lot of change over this time.

friendly/competitive vibe, and as we walked through the downstairs to find a spot for our interview, we passed a crowd of people watching a chess final.

“When I first joined the company, the office was sited on the upstairs floor of an old house. We had two portacabins outside, warehouse A and B which were around 40,000 sq ft. We had about 4045 people working for the business at that time. Then we took on the whole of the building and warehouse, and had about 120,000 square feet.

“We now have 275 people and about 430,000 square feet of warehouse and office space. We didn’t think we would outgrow the old site, so it remains to be seen how long our new site will accommodate us.”

Fresh coffee and pool tables

In fact, the offices are still being fitted out and a full-service kitchen has recently opened on the ground floor. With its fresh coffee, pool tables, chillout areas and ping pong tables, the office is taking on a

Amy explains: “The majority of our managers and team leaders have been promoted into their positions internally. It is more important to us that we have the right people in the right roles, than it is for them to have the ‘right’ qualifications. The team is also a young team, so having the fun facilities on site, as well as the latest in warehousing and office equipment in place, makes the workplace somewhere people want to come along to.

We have everything based at this site, from the customer service team and the warehouse team, through to our website and IT support, as well as the product development and design teams. With 99% of our products own brand, we like to keep everything under one roof where we can.”

“We didn’t think we would outgrow the old site, so it remains to be seen how long our new site will accommodate us”

Black Friday preparation

With a high performing sales team and the bulk of the business being businessto-consumer online sales, the integrity of the website is paramount. Black Friday and Cyber Monday are key dates in the company’s calendar and the preparation from a stock, listings and customer service point of view are phenomenal. Over 50% of sales are into the UK, with the EU, US, Canada and Australia accounting for most of the remaining sales.

“We have also developed relationship with many of the football clubs and provide our FORZA goals to clubs and grounds, including our very own Wrexham football club, and training grounds like St George’s Park.”

The business of learning Amy chose to leave full-time education at 17 and start working. With a love of maths, she started work as a data analyst. “My mum suggested I started my AAT (accountancy qualification). It was hard to be studying while at the same time working. You could feel like you were missing out on exciting things, but mum incentivised me to get my head down and work, and that really inspired me.”

The other thing that helped motivate Amy was a quote she came across quite early on in her studies. She explains: “I came across this quote. It really inspired me at the time and then kept me going when things got tough.”

“Six months of hardcore focus and alignment can put you five years ahead in life. Don't underestimate the power of consistency and desire. You have what it takes to become the best that you can be. Don't ever doubt yourself. Harness your power. Exceed your expectations.”

Interestingly, now though, it feels like I am the mentor and there is a lot of satisfaction in recognising an individual’s talents and enabling them to develop to their potential.”

When asked what she would say to other young people looking for their career direction, Amy summarised it as: “If you have a passion, then follow it. If you find something that you enjoy, then carry on doing it, but most importantly, be consistent in what you are doing. A degree education is the right path for some people, but others have different priorities. There isn’t a single right answer, just what is right for the individual.

“We now have 25 managers across the business. Only two were originally hired as managers, the rest have risen up through the ranks. It is part of our recruitment philosophy – attitude and personality is more important than a degree education. Obviously, we also believe in training and development, and there are lots of opportunities for personal growth along the way. However, we also believe in ideas over hierarchy and the team is encouraged to ask questions and suggest new ways of doing things.”

Amy successfully completed her AAT, level 4: “The hard work paid off, but I have also been lucky to have amazing mentors around me that recognised my ability and have helped me to grow to fulfil it.

Amy concluded our chat by saying, “It is easy to forget where we are and how far we have come – both as a business and as people. Mistakes are fine, but you have to learn from them and make sure you don’t repeat them.”

2002

Alex invests his entire savings in a container of sporting goods to sell without realising there would be a large VAT bill to pay. The bank refused to lend a hand, leaving his parents, Caroline and Per, to step in.

Sales exceeded £1,000,000 for the first time in the business’s history.

New beginnings – NWS moved to a new site on Wrexham Industrial Estate, which was five times bigger than its previous location.

NWS sold over 100,000 FORZA Football Goals alone. Manchester United becomes the first of many high profile customers.

Launched more innovative products, including its revolutionary FORZA Alu110 360˚ Football Goal Wheels. Won The Lloyds Bank ‘Small to Medium Sized Business of the Year’ award.

A visit from the Prime Minister, the introduction of new products/brands and employee numbers hit 230. Work also commenced on its brand-new HQ.

Our sales grew by another 20%, we’re settling well into our new HQ and making ourselves more efficient, so we can continue to grow sales and ship even more internationally.

2009 2010 2013 2014 2016 2017 2018 2019 2020 2021 2022 2023 It's been quite a journey!

The founder, Alex, whilst still at school, sources his own cricket bat and starts selling them to teachers/classmates. Here is where our journey began.

2008

Established as a limited company, Net World Sports sources its first warehouse and employs some helping hands. Alex and his family are relieved to no longer need to store and send orders from their overloaded garden shed.

Our first major brand FORZA is launched. Football Goals were born, changing the face of football forever.

Crowned one of the UK’s fastest growing businesses and launched six new international websites.

Grew to 100 employees and supplied more internationallyrenowned football clubs, including The Canadian Premier League, The F2 Freestylers and Rangers FC.

At an unprecedented time, NWS continued to deliver for its customers, whilst launching its CosySpa, METIS and Harrier brands.

Shipped 600,000 parcels to 100+ countries – a busy year! Building work progressed and NWS moved into its new 411,000sq ft HQ in December.

Around the world in

60 years

Delmar World will celebrate its 60th anniversary next year and this has prompted me to reflect on how holiday trends have evolved during that time.

By ANN ANGLESEA

When in 1964 Ces and Betty Davies –my parents – opened a small travel agency in a room above Gresford’s newsagents, a return trip to London was considered adventurous. British Rail and National Coach tickets were their main line of business – all handwritten, of course!

An overseas adventure

By the 1970s, people were starting to venture further afield and having moved into rather more spacious modern offices with a growing team, Delmar developed its Mini-Cruise programme. These were fully-escorted short breaks to Denmark, Sweden and the Netherlands by coach and ferry. For many clients, these affordable trips were the beginning of their overseas travel experience.

Package holidays to Europe – primarily Spain, Greece and Italy – followed, allowing clients to further expand their holiday horizons: some of you may remember the glossy brochures from Clarksons, Intersun, Wings and many other long-gone operators. In those pre-internet days, as soon as a brochure was launched, there would be a mad scramble for the limited number of free child places and our sales team –including me – could spend hours on the phone trying to get through to secure some. There were no online booking systems then.

Generations of travel

In 1979, Freddie Laker started his Skytrain service to Miami, opening up Florida as a family holiday destination. Throughout the 80s and 90s, we escorted groups to Orlando with its myriad of attractions, including the most famous of them all: Disney World. In fact, many of the clients who took their children to this wonderland are now booking with us to take their grandchildren.

“Howard Davies – my brother – became known as one of the UK’s leading USA Specialists”

Sail away

Over the last decade or so, cruising has changed from being the preserve of the wealthy into a universally accessible holiday choice which has become so popular that in just the last few years, cruise ship capacity has increased tenfold. This has created a plethora of cruise types: from small, sumptuous, all-inclusive, ultra-luxury ships to floating skyscrapers with 19 swimming pools, capable of taking 7,000 passengers on family-friendly, affordable sailings.

Deciding which ship, which type of cabin (or suite, as they are now known) and which itinerary to choose is crucial to the overall enjoyment of a holiday and so a few years ago we launched a subsidiary company – Perfect Cruises. Our team of cruise specialists take great care in ensuring that their recommendations will meet – and even exceed – each client’s expectations.

Of course, the USA has a lot more to offer than Florida – the Grand Canyon, Niagara Falls, Yosemite and Yellowstone National Parks, Las Vegas, New York City, San Francisco, Nashville and New Orleans to name a few. In fact, the demand for USA holidays became so overwhelming that we opened a dedicated offshoot of Delmar called the USA TRAVEL CENTRE. This specialised in tailormade, self-drive itineraries and Howard Davies – my brother – became known as one of the UK’s leading USA Specialists. His expertise and knowledge of the USA – which, he has visited more than 200 times – is still invaluable in creating amazing experiences across the States for our clients. Then in 2001, the world was shaken to its core by 9/11. Travel to the USA stopped and for a while people were understandably reluctant to travel anywhere.

True travel experts

That was when we decided to train our team to be true travel experts in worldwide destinations. Within a couple of years, Canada, Australia, New Zealand and the Far East were becoming popular and very soon South Africa, South America, India and other exotic locations were added to the list of desirable holiday destinations.

So, at Delmar we have gone from selling London return coach and rail tickets to advising clients on destinations as diverse as African safaris and roundthe-world luxury cruises. I can’t help but wonder where our clients will be holidaying 60 years from now!

Ann Anglesea

Delmar World 54-56 Chester Road, Gresford, Wrexham LL12 8NE delmarworld.com

Networking VOX

Our sellout September networking took place upstairs at Artezzan restaurant on Pepper Street in Chester on Thursday 21 September.

Louise Minchin provided a highly entertaining and inspirational presentation to a packed venue, talking about her new book Fearless, which she launched back in May. After her presentation, Louise took questions before signing copies of her book.

The team at Artezzan looked after us well and the food was delicious. Once again, it was a great night, with useful conversations taking place throughout the room.

Future dates

Thursday 18 January 2024

Photography: ©Gavin Priest

Start the New Year well, by joining us for our VOX networking session in January. Award-winning artist/craftsman Simon O’Rourke has kindly agreed to join us at the Croes Howell restaurant and share some of his stories from the wonderful world of wood carving.

For those of you who don’t already know Simon, he is a superb wood sculptor, who produces fine pieces of artwork, using waste timber or standing stumps, and a variety of power and hand tools.

Thursday 21 March 2024

Our venue for our March networking is still to be confirmed, however, we are delighted to announce that our speaker in March is the extremely talented Maja Kenney. Maja has successfully turned her passion into her business and now runs Maja’s Motorcycle Adventures.

Come along in March and find out more about her journey.

Book your place online at: ezpublishing.co.uk/events

A conversation with Bense Burnett and Monika Swindells

ōH Chester Design Foundation

Thursday 2 November saw the launch of the new ōH Chester Design Foundation in the heart of the city. The evening celebrations, which followed the official ribbon cutting earlier in the day, was billed as a ‘partners and sponsors event’. The opening, which declared ‘Let’s put creativity at the heart of Chester’s future’, was attended by local businesses, creatives and patrons of the creative industries. It was officially opened by Professor Caroline Rush CBE, chief executive officer of the British Fashion Council and chair of the Creative Industries Trade and Investment Board. The event was hosted at the Chester Design Foundation’s new home at 22 Bridge Street.

The evening featured a spectacular catwalk show and the opportunity to hear more about the Foundation’s plans. The inaugural catwalk show –produced by The Break Creative Agency – which showcased designs from the ōH Collective, was followed by a fundraising auction for the Foundation. The atmosphere in the building on the night was electric, with a real sense of something exceptional happening in the city. Guests were treated to a free bar courtesy of Commonhall Social, DJ sets from Fairhurst and Mark Hanson, and food from during an impressive, inspiring evening that was an indicator of the excellence such a creative alliance can deliver.

Foundation launch brings renewed focus on creative industries in Chester The opening celebrations continued throughout Friday, with a mini-festival of workshops which included The Green Table with University of Chester, an exhibition of student projects, with the opportunity to win a placement at the Foundation. This was followed by international design brands, such as Kvadrat textiles, Normann Copenhagen of Denmark, Parkside Terrazzo making and Agar Stone, which focused on sustainable design.

What is Chester Design Foundation?

Following the buzz around the launch events, we caught up with chairman Bense Burnett and creative director Monika Swindells, to find out more about the Foundation and what it is hoping to achieve.

As Bense explained: “Government has set out a plan to grow the creative industries by an extra £50 billion and create one million extra jobs by 2030. This is an ambitious strategy, but a very welcome one. We plan to help towards this. Chester Design Foundation brings together people with the right experience and creative vision to make something special happen. It is a collaboration between business acumen and the creative process. Our mission for the Foundation –which has been set up as an entrepreneurial community interest company (CIC) – is to support the growth and development of the creative industries in the city. This includes start-ups and scale-ups, so that a sustainable place on Chester’s high-street is a genuine reality and migrating to Liverpool, Manchester or London to progress is optional, not conditional.”

Monika added, “Since 2010 the Creative Industries have grown more than twice the rate of the wider economy, supporting 3.5 million jobs. By 2019 the creative economy had contributed £116bn to UK GVA – that’s more than life-sciences, aerospace and gas and oil combined.”

“Chester Design Foundation brings together people with the right experience and creative vision to make something special happen. It is a collaboration between business acumen and the creative process”

Experience and vision

Monika continued, “For the first time, people with the right experience and creative vision have come together. They are professionals who understand the challenges of business as much as the creative process and development.

But, above all, they understand the need to collaborate. We are so fortunate to have the support of our visionary partners, who see the value in giving creatives a real-life, high street, retail-testing experience, and who have all played a fundamental role in getting this ambitious social enterprise off the ground.”

Bense further outlined the enterprise’s goals: “The Foundation programme offers a development route for creatives which is currently unavailable. Our mission is to stop the talent drain by bringing them together with mentors, educators and industry leaders to support and encourage intergenerational talent to reach their full potential. Just imagine, if we had multiple units in the city-centre, where creatives and designers could display and sell their work on our high street –how much more interesting and vibrant Chester would become!”

When asked about the original ōH concept, Monika explained: “The ōH Concept Store will – alongside the Foundation programme – continue to showcase a curated and unique selection of inspirational and aspirational lifestyle products, in addition to the seasonal garments and accessories produced for sale by the ōH Collective designers. The Foundation will offer a gallery and events space, which will help to develop a creative

community around regular design workshops and curated events for artists and makers.”

ōH: The backstory

This social enterprise’s backstory began in 2022, when the original ōH Concept Store opened at 11 Lower Bridge Street, to give customers what they said they wanted – experiential shopping, slow fashion, handcrafted and sustainable products. Before the ōH Concept Store existed, there was no natural meeting place in Chester for many of the city’s creatives. They were mostly working out of their bedrooms and not selling much, except online.

Shortly after, the ōH Collective was born. It offered gallery, workshop and atelier studio space, as well as retailtesting to a variety of makers and creatives, to demonstrate that if you have the skills, you can work anywhere. The ōH Collective now comprises 14 start-ups and scale-ups. Currently fashion-led, but also including a carpenter, a potter, a sculptor and a product designer. That evolution has necessitated the move to 22 Bridge Street, Chester – a Grade ll listed building which, at 2,500 square feet is not only four times larger, but in a premium location. More than a ‘shop’ or trendy hangout, it’s a platform for creatives to design, manufacture and test-bed their products in an experience-based retail environment. The transformation of the Chester Race Company-owned space has been made possible by ōpenhōme, a development company with a philanthropic, as well as commercial, purpose.

For more information visit ohfoundation.uk

A strong foundation

The Foundation is working with a number of partners – Chester Race Company, Cheshire West and Chester Council and University of Chester – to champion local talent, empower growth and drive positive change towards Chester’s creative future. Two University of Chester graduates - Lili Sipeki and Becca porter - are part of the collective, and its Fashion Degree course is led by Delphine Wilson, herself an early recipient in 1995 of the BFC’s own original development programme, NewGen, which is currently celebrating its 30th anniversary. Another major beneficiary of the NewGen scheme – that launched the careers of so many of the most talented British fashion designers of the past three decades – was Alexander McQueen. One of the most celebrated fashion designers of his generation, having trained at Savile Row tailors, Gieves & Hawkes, McQueen combined British tailoring with haute couture, to become a global luxury brand.

What is a CIC?

Community Interest Companies are specifically identified with social enterprise and are typically set up by entrepreneurs who want to do good in a form other than charity. A CIC is designed to trade, whereas charities can only trade in certain circumstances. Because trading through the ōH Concept Store is integral to the Foundation’s programme, it is for this reason that it has to be a CIC, rather than a charity.

stripes

By MAGGIE AUSTEN

Earn your marketing Marketing strategy

With the new year nearly upon us, now is the time to make sure your business plans are in place for the year ahead. An important part of that business planning is ensuring that your marketing plan is up-to-date and fit for purpose too.

There is no one ‘right way’ to develop a marketing strategy – it can range from a ‘strategy on a page’ through to a document that challenges War and Peace in length and complexity!

The most important thing is making sure that it is right for you, that it will develop as your business progresses and is treated like a working document, rather than a ‘dust gatherer’.

One of the key benefits of taking the time to develop a structured plan for your marketing is that it makes you take the time out of your busy working day to really think about your business and what you are trying to achieve. You might have developed the best product or service in the world, but unless you can clearly answer the ‘so what?’, you might never find the right audience for your offering.

At its most basic, a marketing strategy deals with the four Ps of the marketing mix – product, price, promotion and place. What are you going to sell, at what price, how you are going to market it and where are you going to sell it? If you are marketing a service, then this becomes the seven Ps, with people, physical evidence and process added to the mix.

Developing your value proposition

Developing your value proposition is important. It provides the foundations for all your future marketing activity. It should be a simple statement that clearly encapsulates why a customer would choose your product or service. It focuses on the clearest benefit that your customer will receive. It should address your customer’s challenge and make the case for your company to provide the solution.

Understanding your audience

Your product needs to be fit for purpose, so identifying your target audience and carrying out segmentation within that audience will help you understand what they want and need. This is important, as only by doing that can you ensure that your product or service meets their needs and expectations – and the marketing messages you develop will speak to them, as well as reach them, via the right channels.

Competition is healthy

It’s not only your own business and your customer base that you need to understand. It’s also about knowing who you are competing against.

“Identifying your target audience and carrying out segmentation within that audience will help you understand what they want and need”

“An

Competitor research is time well spent and might even help you identify a particular gap in the market.

Channels and messages

Once you understand your business, your target customer and your competition, it’s time to think about the channels you will use to market your business – and the messages you will send out. An integrated marketing communications plan has the best chance of success, with multiple touchpoints where your potential customers will interact with the marketing messages. The level of activity may be dependent on budget,

but with potentially low-cost marketing opportunities – like networking, PR and social media – available, a smaller budget doesn’t need to be a barrier to a successful marketing campaign.

Direction of travel

Only by identifying what you are trying to achieve and how you are going to achieve it, are you able to recognise success when you get there. Therefore, an important part of your marketing strategy should be about setting specific, measurable, achievable, realistic and timed (SMART) objectives, and then possibly more importantly, holding yourself accountable to achieving them.

At Zebra, we enjoy working closely with our clients to help them understand what they are trying to achieve and how they are going to achieve it, then developing and implementing the plan to help make this a reality.

If you would like to find out more, please contact us.

Maggie Austen Account Director

Zebra Marketing and Communications maggie@zebra-comms.co.uk

Home Turf

Anyone with even a passing interest in football in North Wales and beyond will not have been able to ignore the story that has unfolded at Wrexham AFC in the last few years. When the club was bought by two stars from across the pond in 2019, interest in the club skyrocketed. Its raised profile, media interest – both local and global – and the popularity of the accompanying TV series ‘Welcome to Wrexham’ has cemented the club’s fairytale promotion to EFL League Two in 2023 in the history books.

Part of that story has been The Turf Hotel, the pub that sits as neighbour to the famous Racecourse football stadium, that for years has been an essential stop-off point for a prematch pint of Wrexham Lager. As Wrexham push for promotion this year to League One, we caught up with landlord Wayne Jones, to find out what has changed for him and the Turf since the new club owners’ arrival.

What has been the biggest impact?

It’s been a win-win for everyone concerned. Financially, it’s obviously been a huge boost – not just to me and the Turf, but also the town. The huge surge in interest has resulted in much larger gates for the games. They used to hover around the 2000-4000 mark, but now the stadium is at capacity for most games – certainly league games. This means towards 10,000 people are making their way down Mold Road on a Saturday afternoon (or occasionally a weekday evening). This is making a big difference to local businesses beyond

the club and results in every matchday being a hive of activity for the city. Many local businesses – not just me –are benefitting from the knock-on effect of those kinds of numbers. Even on a normal day, roughly 60 tourists come to the Turf. Business is at least double-to-three-times what it was before. This has meant I’ve had to double my staff, from five to 10 people.

How would you describe the last two years – did you have any idea of the impact it would have?

Not at all. It’s been crazy, no one could have prepared you for it. In fact, I’m glad I didn’t know all this beforehand. Being on camera, doing interviews like this. It was all new to me, but I don’t feel like a celebrity. We get so many people in, all asking the same questions, which is understandable. It’s my role to spend five minutes with each of these people and give them my time, however weird that still seems.

I travelled around the world for three years from the age of 21. When I came

home to Wrexham, I stood at the bar in the Turf and realised I wanted to take over the pub. I’m Wrexham born and bred, and I know the valuable role places like pubs and hospitality play in local communities.

I bought the tenancy from Dave Bennett when I was 24. The Turf is a brewery-owned pub and the brewery owns the land. It’s not owned by the football club, although I can’t really think of one without the other – they’re so interlinked in the Wrexham story. With the media attention, the TV series, it’s very different to when I started running the pub. I’ve tried to take it all in my stride. You have to adapt, but I still find it weird how people come up and take photos of the inside of the pub. Sometimes I don’t look up from what I’m doing, as I’m still not always comfortable with the attention.

For me, in many ways it’s still just a job – I still clean the toilets and floors! Matchdays were always very busy, but now it’s just crazy.

“Many local businesses – not just me – are benefitting from the knock-on effect. Even on a normal day, roughly 60 tourists come to the Turf”

Did anyone prepare you for it? Or give advice how to handle the attention?

No! Rob and Ryan (new owners Rob McElhenney and Ryan Reynolds) just said enjoy it and retire early! Ironically, people who call into the pub ask me for advice as to which restaurants and shops to go to, so I’m part tourist advisor too. Our new website has been really useful in this respect. It’s been designed by an American company and features lots of information on the local area, places of interest, days out and the background history of the Turf too.

Looking back, is there anything you would have done differently?

I think with hindsight, I’d have taken more staff on earlier. I was trying to carry on as I always had, and doing more than I should have been.

Photograph: ©Gavin Priest

“Above all, we are still a local pub for the local people, regardless of everything. And thankfully that’s how I like it”

I thought it would fizzle out, to be honest, but it just kept getting more popular. We’ve addressed that now and everything’s running a lot smoother, with a little less stress for me.

What do think the future looks like?

Just more of the same really, carry on working hard and staying grounded –Wrexham people wouldn’t let me be anything else! My top priority is to the Turf and the club. We’d like to build a permanent ‘Fans Zone’ on the site, which we’re discussing at the moment. I’m working hard to secure a future for myself and my family, but I’m still there for the people of Wrexham too. The Turf is a very important part of my life.

I always say it’s important to stay true to yourself and your roots. There have been people who’ve been coming in

here for years and I’ve always welcomed our locals. Now we are also welcoming the newcomers who’ve come to the Turf due to the TV series, or become interested in the club’s success story. There’s no denying the impact of all this – on the club, on the community – has been immense.

It’s scary to say something like ‘lifechanging’, but there’s definitely been some random aspects to this that have personally changed my life. It’s how to deal with these new aspects on an everyday basis that becomes the challenge. Above all, we are still a local pub for the local people, regardless of everything. And thankfully that’s how I like it. I texted Ryan the other day with a photo of a full house at midday and the words “You’ve ruined my life!” and the reply came back “It’s only going to get bigger!”

Make your

voice heard

As we begin our third year of publishing, with nine issues of VOX under our belts, it’s time to find out what you think and what we could be doing differently. We would love to hear your honest views on VOX – what you like, don’t like and what you would like to see more of.

Readership Survey

Please scan this QR code and complete our readers’ survey. And, if you are happy to share your details we will enter you into a draw for a chance to win a £50 M&S voucher.

Please complete the survey by 31 January 2024 to be included in the draw.

A passion for racing

Bangor-on-Dee racecourse is an award-winning sporting venue situated just outside of Wrexham. Whereas its sister course has the added attraction of being sited within the city of Chester, Bangor-on-Dee racecourse is a unique racecourse, offering a different kind of racing experience. Set amid stunning Welsh countryside, it is all about the horse and the racing.

With a lifelong love of riding and racing, and a business background within the betting industry, Paddy Chesters is possibly in his dream job – as the general manager at Bangoron-Dee racecourse. He also knows what he is talking about when it comes to betting and bookmaking and in fact, at one point, he had 26 independent betting shops in the north west of England.

All of a flutter

Using his extensive 25 years of experience, Paddy joined Chester Race Company in 2011 as a consultant, when the company decided to set up fixedodds betting inhouse across its courses. In 2016 he took on the role of gaming operations head at Chester and Bangoron-Dee racecourses, and just 12 months ago, combined the role with the general manager position at Bangor.

Paddy explains, “Jeanie Chantler, the previous general manager, was due for retirement after over 25 years in the role. I knew I had big boots to fill, but as I already knew the team and the site, I was pleased to take on the challenge. It helped that I already had a good relationship with Jeanie and she trusted me to take the reins, so to speak! Jeanie has remained involved and now looks after the owners and trainers at Chester and Bangor-on-Dee. Knowing the team at Chester was also beneficial, as teams like the facilities team, which works across both sites, was easier to get hold of.”

Bangor-on-Dee racecourse takes a great deal of care over the facilities for its visiting horses and jockeys, and has made a point of ensuring that the stable staff have everything they need. It understands that it is often the little things that make a big difference. It has also positioned itself as a family day out.

There is no formal dress code and overall, it is more relaxed than many courses. There is free parking onsite and the racecourse runs a shuttle bus from the train station in Wrexham on race days. Children can attend for free and the racecourse is keen to encourage more young people to attend, as this is the next generation of riders and racegoers.

Racing to school

As part of a wider national initiative, ‘Racing to School’ and its commitment to nurturing and encouraging the next generation, the racecourse is working with local schools, to showcase the sector. Schoolchildren are invited to visit the course and while there, will do things like measure the parade ring, have a go on the scales, try on the silks and learn about weightings.

Paddy explains, “It’s a great way to start to establish an interest. If they have fun while they are visiting, they will also go home and tell their parents about it too.”

The welfare of the horses that race is paramount. In fact, the welfare of both humans and equines is important and the racecourse believe in making the sport as safe as possible. Although the sport retains an element of risk, in recent years there have been many changes and an increased general professionalism within the sport. There have been changes to the fences and a closer scrutiny as to whether a horse is fit to run, or a jockey is fit to ride.

The racecourse is also keen to educate people about racing. From the farriers and stable hands, to the physios and the jockeys, there are many different aspects and career opportunities. In addition, the course has groundsmen, housekeeping and hospitality staff.

On course for a bright future Racing has been hosted at Bangoron-Dee since February 1859 and will continue to do so for many years to come. With Bangor racecourse being the only racecourse in the country not to have a grandstand, it does free the space up to explore different approaches.

While racing remains the key focus at Bangor-on-Dee, the racecourse has also included different entertainment at some of the fixtures upcoming in 2024, including musical tributes, camping weekends, ‘best of Wrexham’ fixtures and breakfast with Santa –there are even plans underway for Glast-on-dee next June.

It is also looking to develop its offering to corporate clients, particularly rural businesses – both on race days, in the form of corporate hospitality in the chalets and restaurants, and non-race days, where the site can offer meeting room and conference space. The racecourse is keen to network and develop links within the community and with local businesses. The course is easily accessible from north west England and North Wales, and enjoys such a lovely rural setting that it makes sense to make the most of the attributes it offers beyond racing.

For further information about Bangor-on-Dee Racecourse, visit bangorondeeraces.co.uk, commercial@bangorondeeraces.co.uk

“The welfare of the horses that race is paramount. In fact, the welfare of both humans and equines is important and the racecourse believe in making the sport as safe as possible”

NETWORKING

DATE: Thursday 18 January 2024

TIME: 17:00 - 19:00

LOCATION: Croes Howell Restaurant & Bar

PRICE: £15 (includes refreshments)

As the ninth issue of VOX comes out, we are continuing with our quarterly networking session. Join us for an evening of networking and interesting conversations. Book your space online at: www.ezpublishing.co.uk/events Join us for our networking session with special guest speaker: Simon O’Rourke Award-winning wood sculptor

Unlocking growth in Chester

For small, innovative businesses in the UK, the current landscape is filled with unprecedented opportunities. With a growing pool of funded business support and expert guidance, the potential to commercialise innovation has never been more promising. One region that particularly stands out is Chester, which is strategically located near leading universities and technology hubs, making it a popular centre for startups. Innovate UK has already been a cornerstone of support for numerous SMEs, aiding them in their journey to grow.

By DAVID RICHMOND

But what can small innovative businesses do to ensure their success in a competitive market? Across various sectors, Innovate UK has identified six key areas where businesses often need support and where it can help:

Navigating the business support ecosystem

Many organisations, such as universities, financiers, technology accelerators and government bodies offer funding and guidance. However, finding the right support can be a time-consuming endeavour. Innovate UK can help you to navigate this complex landscape and identify the most relevant support opportunities.

Perfecting your pitch

Your pitch and value proposition are critical to win customers, investors and grant funding. If your unique selling proposition (USP) isn’t highly compelling, your audience may remain unconvinced. It is important to help refine your pitch, ensuring your business presents an irresistible proposition.

“Innovate UK typically hosts 20-40 competitions at any given time”

Safeguarding your ideas

Before bringing a groundbreaking idea to market, it’s essential to consider protecting it from competitors. There are a number of different ways to protect your Intellectual Property (IP), such as patents, registered designs, trademarks and copyrights. Trade secrets and know-how can also play a vital role. Innovate UK specialists (all IPO certified IP champions) can help you to structure an effective IP strategy.

Exploring international opportunities

While global expansion presents challenges, it also offers access to a significantly larger market. Globalising your business can be highly profitable.

Innovate UK can guide you to access global markets through programmes like The Global Business Innovation Programme and Global Explorers, enabling you to scale internationally.

Leveraging available funding

Innovate UK typically hosts 20-40 competitions at any given time, often focusing on specific technology areas. Additionally, grants are available from the EU, universities, UK Research and Innovation (UKRI), local authorities and other institutions. Securing funding can accelerate your commercialisation journey.

Applying for grants can be time consuming and complex, but the positive impact for small businesses can be transformational. Seeking advice from experts, such as Innovate UK advisors, can significantly improve your grant application's chances of success.

“Additionally, grants are available from the EU, universities, UKRI, local authorities and other institutions”

Innovate UK actively supports innovative businesses across the UK

Let's take a look at two Chester businesses benefiting from this support:

Aperidata – Transforming Credit Ratings

Located in Chester’s financial district, Aperidata is revolutionising outdated credit rating systems, opening doors to financial inclusion for underserved individuals. Innovate UK is supporting its Innovation in Professional and Financial Services grant application, while also providing an IPO-funded IP audit.

Stephen Ashworth, the CEO, explains: "We were thrilled with the support provided by Innovate UK in assisting us with our recent grant application. Its experience in this area was clear, as it provided invaluable advice and guidance in navigating this process. It’s helping us to achieve a strong grant application that we hope will be successful, bringing benefits to the financial landscape, both nationally and for the Chester region."

Aspedan – Pioneering Health App

Based in Chester, Aspedan secured investment to develop, test and launch its groundbreaking health app last year. Innovate UK is now providing vital support to attract additional funding and guide them through its commercialisation journey.

Madison Rose, its CEO and founder: "Innovate UK has been incredibly supportive to our startup and have really gone above and beyond to do what it can to help advance my business. The team genuinely cares about helping local businesses develop and thrive and it has the expertise and network to help you do so."

Innovate UK’s business advisory support is entirely free for eligible businesses. Its dedicated team collaborates with you to create a tailored support programme, addressing your unique needs and aspirations. With Innovate UK by your side, your innovative business is poised for a brighter future, ready to seize the opportunities that the dynamic landscape presents.

For information, contact

David Richmond Senior growth advisor david.richmond@innovateukedge.ukri.org

Words of Wisdom

Welcome to our book and podcast recommendations, where you'll find a curated selection of the latest and greatest in business literature and audio storytelling.

The Diary of a CEO: The 33 Laws of Business and Life

By STEVEN BARTLETT

Published by Ebury Edge

Steven is an entrepreneur, speaker, investor, author and podcaster. He hosts the UK’s No.1 podcast ‘The Diary of a CEO’, an unfiltered journey into the remarkable stories and untold dimensions of the world’s most influential people, experts and thinkers. Known for his innovative and disruptive approach to social media marketing, Steven co-founded Flight Story –a marketing and communications company that works with leading brands. He has also launched his own private equity fund, Flight Fund, co-founded Thirdweb, a software platform backed by Shopify and Coinbase, and his debut book Happy Sexy Millionaire, made the Sunday Times bestsellers list. He joined the BBC's hit TV show Dragons’ Den, as the youngest ever Dragon in the show’s history. He’s also been listed on Forbes’s ‘30 Under 30’ Powerlist.

Why Has Nobody Told Me This Before?

By DR JULIE SMITH

Published by Michael Joseph

We all know how important mental health is in our lives, whether it’s at home, or in the workplace. The bestselling non-fiction book of 2022, Why Has Nobody Told Me This Before? is described as ‘a must-have handbook for optimising your mental health to help you stay resilient no matter what life throws your way!’ A clinical psychologist for over 10 years, Dr Julie is a bestselling author and content creator, who started using social media platforms to spread free mental health education. In less than two years her following grew to over 3.5 million and her videos have millions of views across TikTok, Instagram and YouTube. She has been named by TikTok as one of its top 100 creators and featured in the Female Lead as an example of women changing the future. Her media appearances include CBBC, Good Morning Britain, BBC Breakfast and CNN, and she is the BBC Radio 1 Life Hacks Psychologist.

Creative Slurp By VICTORIA

BROWN

bestpodcasts.co.uk/podcast/ creative-slurp

Creative Slurp is a UK business and marketing podcast hosted Victoria Brown. In her weekly podcast, you’ll find inspiring content, expert advice and the motivation to go the extra mile for your business marketing. Being an entrepreneur comes with multiple challenges and one is how to market the products or services you sell. Luckily, professionals, experts and experienced marketers are willing to help you with excellent content. Each week, Victoria tells you the best practices, give you tips and instils the inspiration you need for your next campaign. The podcast is exciting and diverse, with solo episodes and clips where Brown talks with other entrepreneurs and creatives, allowing you to learn from their experiences.

Working Hard, Hardly Working By GRACE BEVERLY bestpodcasts.co.uk/podcast/ working-hard-hardlyworking/

This is a weekly UK business podcast hosted by successful entrepreneur Grace Beverly. London’s Young Entrepreneur of the Year (NatWest GBEA) and founder of sustainable style brand TALA and fitness tech brand Shreddy, Grace has a global digital reach of over 1.5 million. A self-proclaimed ‘lazy workaholic’, Grace goes out of her way to bring you stories of successful personalities in the world from behind the scenes. She will also guide you to becoming the best version of yourself in your career, home and social life. Grace has created a safe space, where she opens up and holds an honest dialogue on her journey to success. In addition, each of the Working Hard, Hardly Working episodes contains practical tips that you can use to create a successful and fulfilling life. There’s a book available to accompany the podcast under the same title published by Penguin.

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The rise of Wild Coaching and Netwalking

Wild Coaching and Netwalking are fairly new terms that have gained popularity over the last decade, but they are still concepts that are new to many.

Wild Coaching incorporates nature by taking place outdoors. It is often in nature and uses the landscape to help facilitate a sense of connection with yourself and the environment. It tends to be a ‘walk & talk’ session, where the act of physical movement can help to overcome a problem or challenge.

Netwalking has gained in popularity, with many events popping up in towns and cities across the region. Netwalking uses the backdrop of the outdoors to facilitate meeting like-minded business owners who want to connect and grow their businesses, but find the four walls of a conference room and the 90second elevator pitch off-putting.

by ELLIE LLOYD-JONES

There are many reasons these have grown in popularity. It seems that the Covid-19 pandemic was a catalyst for bringing people together outdoors, as we were limited to the number of people we could see and the amount of time we could spend outside. We realised how important these basic needs were when they were threatened by being taken away.

Netwalking and Wild Coaching meet these needs in a safe, facilitated and nurturing way.

But what are the other benefits?

As reports of burnout are becoming more prevalent and life has catapulted

back to pre-pandemic busyness, people are looking for ways to enhance their mental and physical wellbeing. The pandemic forced many people to embrace the simple things in life, but the pressures of back-to-back commitments and a cost-of-living crisis, mean we are feeling more and more stressed and stretched. Most people are sold that getting outside is good for them – it’s not a new concept.

I have yet to meet anyone who disputes that going out for a walk in nature is anything but a good idea.

So why do we find it so hard to prioritise?

Why do we put off moving our bodies in the fresh air, amongst nature and prioritise meeting deadlines, sitting on the sofa watching Netflix and scrolling through social media?

It’s because it’s easy and our brains like easy. Taking the path of least resistance will win every time, because we are designed to conserve energy in case we get attacked by a wild animal or have to chase one down as our next meal. Our brains haven’t yet caught up with the fact that we live in a world of abundance and comfort, so we have to make a conscious effort to change the way our brain is designed to get away from our desks.

If like me you’re an inquisitive soul, it might help you to hear some of the reasons why getting outside is better for our bodies than the sedentary lifestyle we seem to live.

“I have yet to meet anyone who disputes that going out for a walk in nature is anything but a good idea”

Here are six reasons why you should exchange some of the comfort and old patterns of behaving, to adopt getting outside more in 2024:

1. Fresh air

There’s a reason why we have the saying “It was like a breath of fresh air!” Our modern way of living, with limited ability to open windows, is not good for us. Constantly breathing in recycled air has a negative impact on our energy levels and cognitive function.

2. Posture

Sitting at a desk all day, hunched over a screen and keyboard makes it more difficult to breathe the way we were designed to. Taking deep breaths is the most effective way of calming down our nervous system and relaxing the body and mind. Taking a walk outside opens up the chest and therefore the airways, making it much easier to breathe deeply.

3. Moving the stress

After deep breathing, moving our bodies is the next best way to emit stress from our bodies. If you think about the fight or flight response, it fires up to help us attack or flee. So, when we are sitting down all day, we are storing up all of this stress. Moving our bodies helps the stress to move through our bodies.

4. Improved sleep

Exercising outdoors can help to improve our quality of sleep. When we have exerted our bodies, they naturally want to restore themselves during the sleep process. Disturbed sleep has a negative impact on cognitive function, energy, eating habits and mood – and yet a regular walk in nature can help to address sleep issues.

5. Boosts Creativity

Have you ever struggled to solve a problem and take a break, go for a walk only to come back and the answer is staring you in the face? The act of movement helps our brains to work through the problem and stimulates the brain to be more creative. Studies have shown that our creativity increases by up to 50% after movement.

6. Combats loneliness

Did you know that loneliness can be as detrimental to your health as smoking 15 cigarettes a day? Humans are social animals. We are designed to connect with others. Meeting outside for a walk with other like-minded people can help you connect not only with others but with nature too.

Ellie Lloyd-Jones Founder of Elevate with Ellie elevatewithellie.co.uk

Celebrating excellence

The last few months have been busy with awards. While we can’t feature every local awards evening, we are pleased to highlight a few here. In particular, the Wrexham Business and Community Awards, which took place on Friday 10 November on Net World Sports’ site on Wrexham Industrial Estate. We are especially excited about these awards, in their inaugural year, as VOX has played an integral part in their development. Join us in celebrating some of the very best of businesses across Chester, Wrexham and wider afield.

Taste Cheshire celebrates 21st year of awards with sparkling gala dinner Taste Cheshire celebrated its 21st anniversary on 27 September 2023 at Chester Racecourse with a gala awards ceremony. Over 400 people from across Cheshire’s food, drink, and hospitality industries gathered to honour the best and brightest in the business. The evening was hosted by Tori Hayes from Taste Cheshire and Izzy Grey from We Love Good Times.

Green Expo Awards to showcase the best actions on climate change

Winners announced at Annual Ball & Recognition Awards 2023

Chester BID’s Customer Service Awards 2023

The annual Chester BID Customer Service Awards returned recently, to recognise the best of the best in Chester city centre. The awards enabled the BID to reward those city centre businesses that consistently go the extra mile, when it comes to looking after their customers. 2023 saw voting records broken with a staggering 32,000 votes placed.

On the eve of COP28, where world leaders come together to discuss climate change and sustainability goals, Chester hosted the Green Expo Awards for the North West. Green Expo is the North West and North Wales regional event to celebrate and show progress on fighting climate change and achieving carbon reduction towards Net Zero, sustainability and all things Green.

The Green Expo Awards Dinner was held on Thursday 9 November to celebrate entries from innovators and organisations across the region, who can showcase the actions they are undertaking to reduce climate change. There were nine award categories, including a new award for ‘Learning Initiative of the Year’ and for ‘Community Engagement’, which was won last year by Chester’s Eco Communities UK. Other categories were for initiatives in transport, commerce, industry, building, startup, energy innovation and inward investment.

It was another incredible night at Chester Racecourse on Friday 17 November as the West Cheshire & North Wales Chamber of Commerce welcomed over 350 guests to its circus-themed Annual Ball & Recognition Awards. The awards were hosted by Sian Lloyd, a well-versed journalist and broadcaster, recognised across the UK for her work on national programmes, such as BBC Breakfast, BBC Crimewatch Roadshow, and Panorama.

WBCA

Wrexham Business and Community Awards

It has been an exciting journey for the first-ever Wrexham Business and Community Awards. Eight awards in total were presented to local organisations on the night – recognising best practice and excellence. Over 80 entries were received across all categories and a group of 20 judges, who generously gave their time to the process, were expertly guided by Best Companies, based in Llay, to determine a shortlist and winner for each award category.

And the winners are...!

Next Generation Award

WINNER: Moneypenny

One Wrexham Award

WINNER: Wrexham AFC

Business Learning Award

WINNER: Xplore!

Gwobr Cymraeg Award

WINNER: Saith Seren – Clwb Clebran

Up and Coming Award

WINNER: The Uncommon Practice

Social Enterprise Award

WINNER: Glyn Wylfa

Green Wrexham Award

WINNER: Platts Agriculture Ltd

Spirit of Wrexham Award

WINNER: Queensway Community Group

The team would like to thank everyone who has been involved this year, in particular the teams at Film Café, Skellon Events and The Lemon Tree, along with all their suppliers, who turned the founders’ vision into a reality on the night.

Wrexham Business and Community Awards will be back in 2024 and the team would love to hear from any local business that would be interested in getting involved. Visit the website to register your interest: wrexhambca.co.uk

Until then… diolch yn fawr

The sponsors

Huge gratitude goes to our incredible sponsors, who made the Wrexham Business Awards possible:

Platinum sponsors: Castle Green, Net World Sports and Wrexham County Borough Council

Gold sponsors: Glyndwr Business Enterprise Team and Lloyds Banking Group

Silver sponsors: GAP, Gorton Brothers, Moneypenny, RE-V Power and Solar, RF Bellis and Barlows

leadership A coaching style of

Working closely with business leaders over almost 25 years – first as interim sales director, then as a management consultant, and subsequently over the last decade or so as an accredited executive coach – I have witnessed profound societal and economic change. However, I have also grown a large number of businesses and gained many insights through hard-earned experience, which together, have enabled me to identify my top 10 reasons why the development of a coaching style of leadership is the most important activity for all aspiring leaders to engage in.

According to Daniel Goleman, there are six basic styles of leadership and a competent leader is called upon to use all six, depending on the situation.

To me, however, it soon became apparent at the start of my coaching journey that one of the six – the coaching style of leadership – was often completely missing or incomplete. This usually led to the existence of an unhealthy culture in the workplace, where the highperformance needed for sustainable growth was often stifled or unable to flourish for any length of time.

If there is insufficient emotional intelligence at director level, this is often seen to manifest itself in other levels of the company structure, such as dangerously high levels of frustration and a complete lack of motivation. A black and white view of the world, based on a pragmatic and rigid decision-making process, is doomed to failure, where authentic human connection is concerned. In time, this will lead to deeper frustration at best – and burnout of the leadership team at worst.

By JEFF HARDMAN

“A black and white view of the world, based on a pragmatic and rigid decision-making process, is doomed to failure”

The advantages of adapting a coaching style of leadership can be summarised as follows:

• The leader discovers who they really are (DISC personality profiling) and starts to become fully self-aware. Self-awareness is the first step to raising self-esteem and selfconfidence, which are vital for the difficult journey ahead

• Self-awareness means the focus can be shifted away from purely ‘doing’ towards understanding and increasing vision, to identify latent talent

• The flexibility of mind, which enables self-awareness to take place, also allows the leader with a coaching style of behaviour to consider the viewpoint of others. This increases the chances of the correct solution to a problem being found

• Soft skills are a key component of the coaching style of leadership. By using them regularly, the modern leader can help employees to open up on limiting beliefs or internal fears, which very often restrict input and hold back progress

• As the coaching style of the leader flourishes, the need to be judgemental disappears and this is turn encourages others to be bolder in sharing their valuable ideas and expertise

• As a leader with coaching style develops their behaviour accordingly, deeper rapport is established and sought as a minimum on a regular basis, which spreads naturally as standards are raised. This phenomenon brings positive changes into the entire culture of the business

• Teamwork will flourish as a result of the above effect, as people feel more empowered and encouraged to participate in a better-defined common endeavour

• The coaching style of leader can breathe freely in an improved atmosphere and encourage everyone else in the organisation (peers and direct reports) to do likewise, thus raising levels of fun and enjoyment throughout the business

• Better communications will almost always ensue as a result of the above actions.

Jeff Hardman Barnhill Consulting barnhillconsulting.co.uk

“Self-awareness is the first step to raising self-esteem”

“I enjoy helping businesses to grow, and their leaders reach their full potential. If you are leading a business and you would like to know if coaching would be right for you, I’d be delighted to hear from you.”

Loyalty stamps

It’s commonly understood that customer loyalty and customer loyalty schemes can deliver increased profits for small-to-medium-sized businesses. But what strategies can be used? And what does the research say about the most effective strategy to use? What follows is an overview of what has been shown to be highly-effective, in order to achieve the goal of increased profitability for businesses, in research carried out by Harvard University.

By ANDY KEARNEY

Getting to know who the most loyal customers are is a strategy that has been used by successful restaurateurs and high street merchants for many years. This entails noticing and recognising those repeat customers and rewarding them. The rewards could range from special services or attention, to letting them know when sought-after products arrive in stock, to free drinks or desserts. Delivering increased value to profitable customers can transform them into loyal customers. Loyal customers in turn become more profitable over time.

As companies grow however, the task of identifying those high value customers becomes ever more challenging. A higher turnover of sales

“Paper stamp cards are prone to being forged by unscrupulous customers”

and customer service staff makes this even more difficult.

It is at this point that companies can benefit from the use of customer loyalty apps. But how can these apps assist with this goal?

To identify higher value customers

A paper stamp card could traditionally help to achieve this by allowing the customer to earn a reward for a given number of purchases. However, the scope of customer data is limited. How can those customers who return time after time and spend more be targeted with better offers? Offering all customers the same rewards has been shown to be ineffective in increasing loyalty.

To deter the abuse of loyalty schemes

Paper stamp cards are prone to being forged by unscrupulous customers, costing businesses money in issuing rewards which have not been earned. Vouchers and offers limited to new customers delivered via email can attract new clients. However, these new customers often claim the reward, only then to defect to a competitor immediately afterwards.

The research shows that businesses cannot make money from customers who are constantly switching to and from competitors. The answer is to link the payout to the desired behaviours. For example, purchasing the highest margin items. Customer loyalty apps can help achieve this with the ability to track customer behaviour and allocate rewards accordingly.

A rewards program that offers cash value, relevance, choice, convenience and aspirational value using a customer loyalty app, as opposed to a paper based loyalty card, offers both the merchant and customer convenience. Customers rarely if ever forget their smartphones. From the merchant’s perspective, admin time and effort are saved, as there is no need to reorder paper stamp cards or ink stamps.

It also allows businesses to track those customers who exhibit the desired behaviour and reward them. The rewards can be chosen by the business depending on the level of desired behaviour shown. For example, a customer who purchases three high margin items, could be given a 25% discount on other items during their next visit. Merchants can help to make this offer more relevant and attractive, by applying the discount to items in a similar category. Aspirational value can be tapped into by offering discounts on more premium product ranges.

The app allows the merchant to assess the popularity and effectiveness of the offer by allowing them to access management information reports. This can show the number of rewards claimed against the number of previous visits to the retailer. If the take-up of the offer is shown to be low, it can be changed to something more enticing. Customisation of offers based on data is difficult if not impossible, without technology to assist.

A customer’s satisfaction with their visit can also be tracked via a loyalty app. With each purchase they will be asked to rate their experience. A report can show the dates of these visits, along with the rating, against the customer loyalty figures and how these fluctuate over time. This allows businesses to experiment with changes to their offer and how this affects the customer satisfaction rating.

Reduce the costs of excess inventory, by knowing which items are purchased by your most loyal customers

Offering discounts at specific sale periods attracts those customers who want to extract the most value from the system. This does nothing to identify the highly profitable, year-round customers of the business. A loyalty app can help identify those customers.

More usefully, it can identify these customers’ preferred products, ensuring the business can offer superior value to them, in the form of product availability and perhaps price.

A loyalty stamp can be issued with each purchase of specific products, which are higher margin or likely to be popular. By examining the management information report, to gauge the number of stamps allocated in a given time frame, the business can make informed decisions about purchasing inventory. Profits can often increase accordingly once wasted inventory is reduced.

Andy Kearney Stamp Rewards getstamprewards.com

Q&A

behind the business

A passion for performance

By PHIL STRACHAN

Having long been aware of his reputation – and having regularly enjoyed his highly engaging and informative ‘Tyrrell’s Classic Workshop’ videos on YouTube – it was my privilege and pleasure to meet up with the living legend that is Iain Tyrrell of Iain Tyrrell Classic Cars. Based on Aviation Park in Saltney Ferry, Iain is one of the world’s foremost specialists in restoring, recommissioning and tuning classic cars –in addition to being a historian, technical authority and the go-to reference for some of the world’s greatest car manufacturers.

How did it all begin, Iain?

Well, what initially sparked my passion for cars and V12 engines in particular was when I was 12 and I heard the glorious sound – unlike anything I’d heard before – of a Lamborghini Espada driving past our family home. This passion was fully ignited just a few years later, when I saw the film The Italian Job on TV. It was the first time I set my eyes on the groundbreaking and breathtaking mid-engined Lamborghini Miura, as it was driven through the Swiss Alps to the accompaniment of Matt Monro singing ‘On Days Like These’ in the opening sequence.

So, how were you able to bring this passion for cars to life?

Having studied both art and engineering for my A Levels, I started as a trainee mechanic at the age of 19 in a Rolls-Royce and Bentley service centre. Then when I was 21, I set up my own company, Tyrrell Engineering, to service, tune and restore prestige and high-performance cars. This was followed by Cheshire Classic Cars in 2004 and then Iain Tyrrell Classic Cars in 2018.

Photography by Ian Williams Photography

Your expertise and knowledge are often called upon for a variety of different reasons

Yes, I have been called on as an expert witness in several legal cases involving cars of significant value. One of the most notable was the rather infamous multi-million pound Lord Brocket insurance case, involving a collection of classic Maseratis and Ferraris. I am also called upon as a technical reference judge at prestigious concours events around the world.

What would you describe as the most unusual job you have done?

One of the most unusual jobs I have been called on to do was to tune Police Interceptor powerboat engines. More recently, and somewhat more glamorously, my tuning expertise was called upon when I was invited to the Italian Lakes to tune the engines of arguably one the most beautiful boats in the world – A Riva Aquarama powered by two Lamborghini V12s.

In 2016, your specialist knowledge of the Lamborghini marque famously led you to playing a key role in an event that received worldwide media coverage…

Yes, in conjunction with my friend and fellow Lamborghini historian, Olivier Nameche, I was instrumental in rediscovering and authenticating the long ‘lost’ iconic orange Lamborghini Miura from the opening sequence of The Italian Job.

Having brought the Miura back to North Wales, one of your ‘Tyrrell’s Classic Workshop’ videos features you tuning the very complex V12 with its four triple-choke weber carburettors with nothing more than a screwdriver, a rubber hose and your ears…

When it comes to engine tuning, I suppose you could say that I have an ear for it. The sound of a perfectlybalanced Lamborghini V12 on song and performing at its best is simply music to my ears.

“When it comes to engine tuning, I suppose you could say that I have an ear for it”

Through your ‘Tyrrell’s Classic Workshop’ videos, you have earned the reputation of being ‘The Voice of Classic Cars’, but there is much more relevance to that and to your references to performance and music…

I have always had a passion for the performing arts. This began with amateur dramatics in 1979 and led me into acting, voiceovers and narration.

You are also a musician, a versatile bassist I believe, and an accomplished professional singer?

Yes, in the late nineties, I had the incredible pleasure of performing with American jazz legend Ben Tucker and his band touring the southern states of the USA and performing live on NBC television, and I also jammed with and was accompanied by Ravi Coltrane.

Ben Tucker referred to you as ‘The Frank Sinatra of Europe’ which is quite an accolade. Where can we hear your singing voice for ourselves?

Rediscovering the ‘lost’ Miura from The Italian Job prompted me to go into the recording studio with my friend, blues guitarist and composer Steve Wright, to record our own version of ‘On Days Like These’. Downloads are available on iTunes, Amazon music and Spotify, with all proceeds going to charity. Then, fuelled by the music and the desire to live out a boyhood dream, I took the Miura back to the Swiss Alps and drove the car on the same roads it had been driven on in the film in the late sixties.

With this burning passion for singing rekindled, you again went into the recording studio…

Yes, earlier this year, I went back into the studio with Steve Wright, to record my own first composition ‘Take Time Out’, which I suppose is the culmination of a project that has been 23 years in the making! Once again, downloads are available on iTunes, Amazon music and Spotify.

For further information, 01244 535000 iain@iaintyrrell.co.uk iaintyrrell.co.uk youtube.com/@iain_tyrrell

Trekking the

icy waters

The role of a managing director (MD) and a human resources director (HRM) are inclined to be inherently linked, due to the pure nature of such roles in any given business. But never more so than when both MD and HRD hit milestone birthdays in the same year and resolve to celebrate and honour said special birthday with a momentous challenge – the Arctic Circle Trek.

Caroline Platt, managing director of the Platts Group, is not only showcasing her own special birthday, but also that of the business’s 50th anniversary, by embarking on a year of new experiences and challenges.

Caroline’s teammate Nerys Price-Jones, HRD at Platts, is also a board trustee for the Joshua Tree Children’s Cancer Charity, following the devastating diagnosis of her then seven-year-old son with an aggressive Medulloblastoma Cancerous Brain Tumour. As a beneficiary family of the Joshua Tree Children’s Charity, Nerys, along with Caroline, have decided to raise much-needed funds for this small charity based in Sandiway that covers the Northwest and North Wales.

A shared passion Charity and community support is a combined shared passion for this ardent

pair, having recently raced as a Pantomime Cow in Chester Races first Pantomime Race, while raising funds for the Hospice of the Good Shepherd.

Training commenced early with both undertaking wild water swimming at a local lake, completing approximately two miles every Wednesday evening. Caroline has walked vast miles and reached Snowdon’s summit, whilst Nerys has embarked on entering Duathlons. The Joshua Tree provides bespoke programmes of support, to improve the emotional wellbeing and mental health of all immediate and extended family members who are affected by childhood cancers, for as long as they need it. Every family’s experience with childhood cancer is unique. The Joshua Tree provides support to families that is tailored to their needs.

Challenge of a lifetime

The challenge of a lifetime awaits in an unforgettable experience, trekking over 65-70km across the Arctic Circle, in support of families affected by childhood cancer. This arctic trek is not for the fainthearted. They will be pulling all of their own kit in a pulk, battling the elements and sleeping in tents.

The first day will entail walking an arduous 28 kilometres for most of the day, taking in a couple of rolling hills and negotiating a pulk on various slopes. The second day onwards will see the terrain get slightly hillier as they enter the forests. With sore legs but clear lungs, the final few days will see temperatures of -40C.

To donate, visit justgiving.com/fundraising/NerysPrice-Jones

E: admin@wrexhamchauffeurs.co.uk

W: wrexhamchauffeurs.co.uk

Wrexham Chauffeurs operate a 24-hour luxury chauffeur services to and from anywhere in the UK.

We have a choice of saloon or estate E-Class cars, luxury S-Class saloons, and Mercedes Minibuses. We also collaborate with other chauffeur companies so can always offer you our famous stress-free travel.

Executive and Luxury Chauffeur Driven Travel - anytime - any place - any distance!

“A

For information about places please contact KIM or BECCA Tel: 01978 314912 littlescholars@activechildcare.co.uk www.activechildcare.co.uk

Venue

finding

Whether you are looking for meeting rooms for two people, or somewhere to bring whole teams together, the vicinity of Chester and Wrexham is not short of choice to cater to your needs. Here are our latest suggestions for meeting venues.

Regus, Broughton regus.com

A drop-in professional workspace for Regus members who are travelling through the North West, the bright, stylish Express centre at Broughton Shopping Park provides space to think, work and meet. Easily accessed from the A55 and beyond, you will enjoy free, business-grade WiFi and a fully stocked kitchen whenever you visit. Comfortable furniture, sizeable meeting rooms and private thinkpods make this express centre ideal for making your working day productive.

Wrexham University offers excellent conference and meeting facilities. There is a range of fully-equipped modern meeting rooms and lecture theatres available for hire by companies and organisations throughout the year, together with facilities for full residential conferences during student vacation periods. Specialist audio visual equipment can be provided by prior arrangement. There are approximately 50 meeting rooms of varying sizes, which are available for conferences and groups to hire.

Chester Abbots Well Hotel, Chester meetings.accor.com

Chester Abbots Well Hotel is located on the edge of Chester, conveniently situated to access the main A roads and motorways, and nestled among two acres of landscaped gardens with outdoor dining pods. As well as the Brasserie restaurant and bar, and its spa, this 4-star Chester hotel can also provide a choice of eight well-designed and equipped meeting rooms that can cater for between two to 120 people.

Doubletree by Hilton Hotel and Spa, Chester hilton.com/doubletree/chester

Surrounded by 12 acres of landscaped grounds, Doubletree by Hilton is situated in an 18th century manor house, three miles from the heart of historic Chester and well positioned to access the main A roads and motorways. It boasts beautiful gardens, a well-equipped spa, Garden Room & Terrace Restaurant, and plenty of free parking. There is also a host of fully-equipped meeting rooms and conference facilities on hand too.

Do you have a venue you would like to see featured?

If you have used a hotel or other venue for a business meeting, conference, seminar, training or teambuilding event and you think it should be featured in a future issue, please contact us with your suggestions.

Mercure

Wrexham University, Wrexham wrexham.ac.uk

What’s on

A round-up of some of the business event happening in and around Chester and Wrexham from December 2023 to March 2024

FRIDAY 1 DECEMBER 2023

10:00 – 12:00

Festive Social – Enrichment Networking (Chester)

Join us for this gentle social/business networking event where you can get to know us as your hosts, and Enrichment Networking as a group, and see if it's a good fit for you and your business.

The Kitchen, Storyhouse, Hunter Street, Chester CH1 2AR https://tinyurl.com/4r3mmjjp

MONDAY 4 DECEMBER

09:00 – 13:00

Driving Change: Sustainable Travel Options for Businesses

Cheshire West and Chester Council’s first sustainable travel showcase will feature not just electric vehicles from a number of suppliers, available to test drive, but also a wide range of sustainable travel solutions for your business.

Ellesmere Port Civic Hall, Ellesmere Port, CH65 0AZ https://tinyurl.com/3ue6zmud

THURSDAY 7 DECEMBER

17:00 – 21:00

Business Wales 5-9 Club

This fully funded eight-week course will give you the support, guidance and tools you need to take those next steps and launch your business. Online event https://tinyurl.com/3jjmbhu6

If you have an event taking place between March and May 2024, please let us know, so we can include it in our next issue. email: clara@ezpublishing.co.uk

WEDNESDAY 13 DECEMBER

10:00 – 14:00

The Business Network Chester Lunch

An ideal opportunity to engage with a diverse group of senior decision-makers in a business-focussed environment.

DoubleTree by Hilton Hotel & Spa Warrington Road, Chester CH2 3PD business-network-chester.co.uk

FRIDAY 15 DECEMBER

10:30 – 12:00

Network She Coffee Connections –Cheshire

With your host, NWS Ambassador Sarah White with NWS Member Spotlight (tbc) Are you looking for an informal way to meet and develop new contacts?

Cheshire Cat, Whitchurch Road, Christleton, Chester CH3 6AE https://tinyurl.com/24xa5ua8

WEDNESDAY 10 JANUARY

10:00 – 14:00

The Business Network Chester Lunch

An ideal opportunity to engage with a diverse group of senior decision-makers in a business-focussed environment. The Queen at Chester Hotel, City Road, Chester, CH1 3AH business-network-chester.co.uk

FRIDAY 12 JANUARY

10:00 – 12:00

Free taster workshop from Barnhill Consulting Pant yr Ochain, Old Wrexham Road, Gresford, Wrexham LL12 8TY jeff@barnhillconsulting.co.uk

While every effort has been made to ensure all the details are correct at the time of going to print, it is advisable to check details with the venue concerned.

TUESDAY 16 JANUARY

09:00 – 11:00

Round the Table Networking at Delyn Safety

West Cheshire & North Wales Chamber of Commerce

Delyn Safety UK Ltd, St David's House, 6 Queens Lane, Mold, Flintshire CH7 1JR wcnwchamber.org.uk

TUESDAY 16 JANUARY

10:00 – 12:00

Working in the Public Sector for Voluntary Sector Providers

An event offered by Go4Growth in partnership with Cheshire West and Chester Council and to talk through some of the challenges and topics that are being discussed by voluntary sector providers and the public sector today. Cheshire View, Plough Lane, Christleton CH3 7PT https://tinyurl.com/4mwb2dxn

WEDNESDAY 17 JANUARY

17:00 – 19:00

The Business Network Chester

An informal evening networking session for members and visitors.

Chester Beer and Wine, 20 Handbridge, Chester CH4 7JE https://tinyurl.com/32wcnpdb

THURSDAY 18 JANUARY

17:00 – 19:00

VOX Networking

Join us and special guest speaker Simon O’Rourke for an evening of interesting conversation.

Croes Howell Restaurant & Bar, Straight Mile, Rossett, Llay, Wrexham LL12 0NY ezpublishing.co.uk

FRIDAY 19 JANUARY

09:30 – 16:00

Emergency First Aid at Work one-day course

Qualification title: Emergency First Aid at Work. All learners will have the skills and knowledge to provide the organisation with emergency First Aider's that can provide treatment to their casualties in a prompt, safe and effective manner.

Alyn Waters Conference Room, Mold Road, Gwersyllt, Wrexham LL11 4AG https://tinyurl.com/am5sx73p

TUESDAY 23 JANUARY

12:30 – 14:30

Networking Lunch at Llandudno Bay Hotel

West Cheshire & North Wales Chamber of Commerce

Llandudno Bay Hotel, East Parade, The Promenade, Llandudno, Conwy County Borough LL30 1BE wcnwchamber.org.uk

FRIDAY 26 JANUARY

10:00 – 12:00

Free taster workshop from Barnhill Consulting Pant yr Ochain, Old Wrexham Road, Gresford, Wrexham LL12 8TY jeff@barnhillconsulting.co.uk

WEDNESDAY 7 FEBRUARY

10:00 – 14:00

The Business Network Chester Lunch

An ideal opportunity to engage with a diverse group of senior decision-makers in a business-focussed environment. DoubleTree by Hilton Hotel & Spa Warrington Road, Chester CH2 3PD business-network-chester.co.uk

THURSDAY 8 FEBRUARY

12:30 – 14:30

Chinese New Year Lunch at The Slow Boat

West Cheshire & North Wales Chamber of Commerce

The Slowboat, 57 Frodsham Street, Chester, Cheshire CH1 3JJ wcnwchamber.org.uk

THURSDAY 15 FEBRUARY

14:00 – 16:00

Communicating and marketing my arts or creative project

This session will explore questions such as ... How do I communicate my idea to my community right from the start? How do I involve them? How do I know it's wanted or needed? How do I then use simple marketing techniques to get them coming along?

Theatre Porto, Stanney Lane, Whitby CH65 6QY https://tinyurl.com/3u2x6fmt

WEDNESDAY 21 FEBRUARY

09:30 – 13:00

Women Mean Business WrexhamTales of the Unexpected and Accidental

You will have the opportunity to network with other women in business and chat to our exhibitors before we meet our panel of guest speakers

Rossett Hall Hotel, Chester Road, Rossett, Wrexham LL12 0DE https://tinyurl.com/4rnzchtx

WEDNESDAY 21 FEBRUARY

17:00 – 19:00

The Business Network Chester An informal evening networking session for members and visitors. Chester Beer and Wine, 20 Handbridge, Chester CH4 7JE https://tinyurl.com/32wcnpdb

WEDNESDAY 28 FEBRUARY

09:00 – 11:00

Round the Table Networking at Wrexham University

West Cheshire & North Wales Chamber of Commerce

Wrexham University, Plas Coch Campus, Mold Road, Wrexham, Wrexham County Borough LL11 2AW wcnwchamber.org.uk

TUESDAY 5 MARCH

10:00 – 12:00

Round the Table Networking at Venue Cymru

West Cheshire & North Wales Chamber of Commerce

Venue Cymru, Promenade, Llandudno, Conwy LL30 1BB wcnwchamber.org.uk

WEDNESDAY 6 MARCH

10:00 – 17:00

CRISP23 - On-Line Innovation Funding Support Meeting

An Innovation Funding Support Meeting to help selected Companies based in Wales prepare themselves better to run more effective R&D Projects. Online event https://tinyurl.com/mwxf3jsf

TUESDAY 12 MARCH

13:30 – 15:30

Liverpool Airport Tour

West Cheshire & North Wales Chamber of Commerce

Liverpool John Lennon Airport, Speke, Liverpool L24 1YD wcnwchamber.org.uk

WEDNESDAY 13 MARCH

10:00 – 14:00

The Business Network Chester Lunch

An ideal opportunity to engage with a diverse group of senior decision-makers in a business-focussed environment. Rossett hall, Chester Road, Rossett, Wrexham LL12 0DE business-network-chester.co.uk

WEDNESDAY 20 MARCH

12:30 – 14:30

Networking Lunch at Ramada Plaza Wrexham

West Cheshire & North Wales Chamber of Commerce

Ramada Plaza Wrexham, Ellice Way, Wrexham, Wrexham LL13 7YH wcnwchamber.org.uk

WEDNESDAY 20 MARCH

17:00 – 19:00

The Business Network Chester

An informal evening networking session for members and visitors. Chester Beer and Wine, 20 Handbridge, Chester CH4 7JE https://tinyurl.com/32wcnpdb

THURSDAY 21 MARCH

17:00 - 19:00 VOX Networking

Join us and special guest speaker Maja Kenney for an evening of interesting conversation.

Venue TBC ezpublishing.co.uk

Networking

There is a whole host of networking opportunities across Chester and Wrexham – from groups that you have to join and attend a structured weekly meeting, through to one-off events that you can ‘pay as you go’. Most membership groups offer you the chance to attend as a guest – often for the first one or two sessions – to allow you the time to work out if it is a group that suits you. If you are new to networking, try a few and see if you can find a group that works for you and your business. If you have an event you would like listed in a future issue, please get in touch.

Networx 4 Business networx4business.co.uk

Networx offers membership networking at locations in Chester and Wrexham. Membership cost is £600 for 12 months, per venue and includes breakfast. Sessions take place fortnightly at each venue. With just one business type per group, you’ll have the opportunity to talk about your business and what you are looking for.

Business NetWalkers, Chester businessnetwalkers.com

Business NetWalkers helps you improve your wealth and wellbeing, whilst growing your network. It does this by enhancing mental performance and wellbeing, improving physical fitness, talking and collaborating with likeminded people.

BNI bninorthwales.co.uk

bnicheshire.co.uk

BNI provides a positive, supportive, and structured environment for the development and exchange of quality business referrals.

Network She Netwalking – Chester networkshe.co.uk

Netwalking is free to attend and was set up to help Network SHE’s members with their mental and physical wellbeing, business and personal development, as well as about building great relationships.

Tarporley Business Club tarporleybusinessclub.co.uk

Tarporley Business Club offers face-toface meetings on the second and fourth Wednesday.

Now it’s a purely face-to-face meeting held on the second and fourth Wednesday of each month at The Swan in Tarporley from 9:30-11:30 am. It is a not-for-profit group aiming to develop the local business community, resulting in maximising growth and success. Memberships available, £10 fee for first time visitors.

Theatre Clwyd Business Network theatrclwyd.com

Free Business Breakfast Networking Events held at the theatre.

West Cheshire and North Wales Chamber of Commerce wcnwchamber.org.uk

West Cheshire and North Wales Chamber of Commerce is the leading organisation representing the business community across the whole of West Cheshire and North Wales. As an independent, not-for-profit organisation, its’ objectives remain clear: to promote and encourage business for members and others regionally, nationally and internationally to improve commercial growth and prosperity.

Institute of Directors (IOD) iod.com

The Institute of Directors is the UK's largest membership organisation for business leaders, providing informative events, professional development courses for self-improvement, networking and expert advice. IOD is the only institute in the world to offer internationally recognised qualifications designed by directors for directors, specific to the core competencies required of directors and senior leaders.

Cheshire Networking with Leading Ladies in Business leadingladiesinbusiness.co.uk

FSB fsb.org.uk

FSB membership means inclusive support, market-leading benefits and a voice heard in governments at all levels. If you are self-employed or own a small business, membership is built from the ground up, to help you achieve your ambitions.

Join virtual events, including networking and business surgeries at: fsb.org.uk/event-calendar.html

As long as you have a strong network of professional connections, you can be confident that someone within your sphere will be able to answer even your toughest questions – and if there’s no definitive answer, you’ll have a solid sounding board to bounce ideas off and put into action step-by-step.

360 Networking Group bit.ly/details—networking

360 Networking monthly meetings are run by Wrexham County Borough Council’s Business and Investment team. All meetings, together with annual membership are now free of charge. Each meeting takes place within the Redwither Tower on Wrexham Industrial Estate between 17:00 - 18:45.

Chester Business Club chesterbusinessclub.co.uk

One of the principal activities of Chester Business Club is its Speaker Dinners. The aim of these Black Tie events is to provide an impartial forum for leading commentators to speak on a topic of their own choosing, as a positive contribution to increasing public awareness of the important issues of the day.

The Business Network Chester business-network-chester.co.uk

The Business Network Chester meets at lunchtime in prestigious venues around Chester, it provides a highly-structured event, which enables attendees to meet senior decision makers in a relaxed and enjoyable environment. Attendees may also attend a free, highly-educational seminar, which runs prior to the event.

Real5 Networking — Chester real5networking.com

Real5 Networking is a business venture focused on local business networking for mutual commercial gains. The idea is that all members agree to give a minimum 5% profit share back to the referee, so there is a real incentive to maximise the network.

VOX Networking ezpublishing.co.uk/events

MDA Innovation Network Business Breakfasts merseydeealliance.org.uk

MDA Innovation Network offers a series of bimonthly business breakfasts with the ultimate aim of improving business performance, by providing business to business networking opportunities and information on regional and national initiatives.

VOX Networking events take place quarterly following the publication of each issue.

The two-hour sessions provide the opportunity to meet and talk with other local businesspeople, and each one will have a special guest speaker.

Numbers are limited and tickets cost £15, including refreshments.

Artezzan Restaurant & Bar

Memories and tastes of holidays past Bitesize

Artezzan Restaurant & Bar opened in June 2021 on Pepper Street in Chester city centre. Over the last two years, the authentic Mediterranean-style eatery has become a firm favourite with Chester residents, quickly acquiring a committed group of regulars, referred to as ‘Friends of Artezzan’.

At the centre of the Artezzan story is a commitment to providing a genuinely great hospitality experience, with no stone being left unturned in the initial development process, to ensure all guests leave feeling like they’ve enjoyed something truly special. Crafting the Artezzan experience involved meticulous attention to detail, from the branding and interior design to the menu and marketing strategy. The result is a luxurious-yet-accessible dining experience that welcomes guests of all ages and backgrounds.

Upon entering Artezzan, guests are transported to the Mediterranean, with the restaurant scented with a bespoke fragrance, created especially to compliment the offering. A handcrafted mosaic pizza oven stands behind the pizza bar, baking its famous Neapolitan-style pizzas and flatbreads, whilst the open pass gives you an insight into the day-to-day goings on of the kitchen. The menu takes inspiration from the traditional dishes of Italy, Spain, France and Greece, resulting in a menu that evokes memories and tastes of holidays past.

Its company mantra is ‘it’s all about you’, with this being applied to all aspects of restaurant life, from the hiring policy to the customer service style. The whole team is well-versed in going the extra mile for guests, ensuring they add a touch of surprise and delight when the moment calls for it.

When asked what makes the restaurant special, operations director Jim Dorrington said: “It’s impossible to pinpoint one thing. Our intention with Artezzan was to create a place where guests leave feeling like family and I think that’s something we’ve definitely achieved over the last two years. On our staffroom wall, we have a Maya Angelou quote that talks about people forgetting everything apart from how you made them feel and I know that’s deeply embedded in all members of our team. That philosophy drives us and allows us to consistently deliver an unforgettable experience.”

For more information and to book a table, visit artezzan.com

wellbeingHealth and

What do you do to look after your health and wellbeing?

“It’s a juggling act, to make sure you are exercising, seeing family and friends, keeping your house clean and tidy, plus trying to relax sometimes! It can feel like a lot, but I just try to remember I don’t have to do it all at once. I have two dogs so we always go for walks and they keep me active, but if one day we don’t go for a walk, then that’s ok too. We play and run round the house instead!”

Amy Chadwick, director at Net World Sports

“A number of things – I try to balance my physical and mental sides with a combination of walking, meditating, reading. Transcendental meditation where you just let your thoughts drift away has been a major help. Also using the principles behind ACT Acceptance and Commitment Therapy and realising all thoughts are natural and are not wrong, reduces my stress when I have negative thoughts.”

Ian Bancroft, founder member of Wrexham Business and Community Awards

“Sport has been my wellbeing sanctuary for almost all my life. I regularly play tennis, squash and now padel, which not only provides a mental release, but also is important to me physically. Over the years at the most stressful times, knowing I could get onto a court in some way has helped me tremendously. I also enjoy escaping into a book and I'm currently reading, Diary of a Somebody by Brian Bilston, a riotously funny novel.”

Bense Burnett, chair of ōH Chester Design Foundation

“I’m fortunate enough to be able to ride out at a local training yard around three mornings a week, which does wonders for both my physical health and mental health. I’ve been riding there for around six years now and the positivity that comes from being around the most amazing animals helps set you up for a busy day in the office. As Winston Churchill said,’No hour of life is lost that is spent in the saddle.’”

Paddy Chesters, general manager at Bangor-on-Dee racecourse

“John Lennon famously said: ‘life is what happens when you are busy making other plans’ and here I am again at the end of another year of not going to the gym, and broken promises about eating and drinking less. I suppose I’m fortunate to have an active lifestyle and job, I am always on the go, and mental stimulus sure burns up those calories... but my body is telling me that in 2024 I really need to pay more attention to looking after it and setting aside time for that... see you next year in the gym guys!”

Tim Kenney, partner at Kenneymoore

“As an introvert it’s really important to me to have time to myself. Getting up early to read, do some yoga and some meditation is the best way I’ve found to do this. My world is very busy with lots of interruptions, so this dedicated quiet time before the rest of the house wakes up really helps my health and wellbeing. I also love a good walk through the fields behind my house listening to a podcast.”

Ellie Lloyd-Jones, Elevate with Ellie, Wild Coach & Wellness events for purpose-led businesses

“My body is telling me that in 2024 I really need to pay more attention to looking after it and setting aside time for that”

“Don’t ask me why, but we have three dogs! This means I have no excuse not to go for at least one walk a day. My favourite walk is first thing in the morning before starting work. We live in a lovely part of Wrexham so there is a lot to see on our walks - my dogs especially like to visit the ducks on the pond! (on a lead, of course!) We know a lot of people in the village too, so not a day goes by when we don’t have a catch-up with a neighbour, it’s really lovely.”

Vicky Heathfield creative director at VOX

“I’ve always loved walking, and I get out as often as I can. I have also recently got back into my running after quite a hiatus and although I would be lying if I said I enjoyed it, I do get a lot of satisfaction from finishing a run! It also gives me chance to listen to my latest audio book. I enjoy the odd game of tennis too, but unfortunately don’t find I have much chance to play.”

Clara Hughes, editorial director at VOX

What business question would you like answered? Email your ideas to: clara@ezpublishing.co.uk

Charity Spotlight

In our Charity Spotlight section we highlight the amazing charities that are making a difference in our community.

WeMindTheGap

WeMindTheGap is a Wrexham-based charity with a vision of giving new opportunities in life and work to underserved young people.

Part-funded by the UK Government, through the UK Shared Prosperity Fund in partnership with Wrexham County Borough Council, we work across North Wales and North West England to fill any gaps in the lives of young people through a range of support programmes that combine work experience, coaching, skills, experiences and adventures for young people.

Working in partnership

A vital part of our work involves working with community-minded employer partners in a range of ways, from providing work placements to give young people experience and help to develop their skills and become positive role models, to sponsoring our programmes to enable us to support more young people.

Being an employer partner with WeMindTheGap is very much a partnership. This is why we have been working with Wrexham County Borough Council, with support from Wrexham University and Coleg Cambria, to work with employers as part of a research project. This will help us better understand both the measures that could be offered by employers in helping to fill the gaps for young people in readiness for work and also the role that we can play in ensuring that our programmes offer the right employability skills, to help them with their recruitment.

Join the conversation

Called ‘The Big Conversation’, we have been engaging with hundreds of young people in Wrexham to understand the challenges they are facing following the pandemic. These challenges are wide-reaching – young people told us that they feel they lack the social skills such as resilience, motivation and initiative to be part of the workplace, and so are finding it extremely difficult to find, secure and stay in work.

Insight gained through conversations with employers also highlights that many young people are attending interviews or work without the knowledge and experience of the ‘unwritten rules of employment’ such as getting to work on time, being ready physically and mentally, good sleep and diet. Many also lack the basic social skills of being able to talk to or engage with someone they don’t know.

Sponsorship

This page has been sponsored by EssentialsMAG (www.essentialsmag.co.uk)

To sponsor our next Charity Spotlight - you can recommend the charity and make a donation (with a suggested minimum donation of £100), for details contact Clara Hughes: clara@ezpublishing.co.uk

Support from the community

Julie Done, Wrexham and North Wales Community Maker at WeMindTheGap, said: “It is clear that there is a gap between the need and ambition to recruit and retain young people in our local businesses and the reality of finding them and supporting them to become great employees.

Young people want to work and employers want to employ them, so how can we bridge this gap? “We believe that we can best achieve this by working together as a community, which is why we want to work with as many employers as possible to explore how we can support each other in enabling young people to access job opportunities and thrive in them.”

If you’re interested in working with WeMindTheGap, either as an employment partner offering work placements and other opportunities for our young people, or in exploring ways in which we can support you in recruiting young people, we’d love to hear from you.

The employers report produced as part of our Big Conversation in Wrexham is available on our website, where you can also find out more about becoming an employment partner or to get in touch with us to arrange a chat about how we could work together, to help as many young people as possible fulfil their potential.

Contact details wemindthegap.org.uk 0333 939 8818 hello@wemindthegap.org.uk

Charity round-up

Our charity pages are an opportunity to highlight the good work local charities are undertaking, promote fundraising success and future events.

Top FE institution in Wales for the Duke of Edinburgh’s Award

Coleg Cambria has seen more than 270 learners achieve the Bronze, Silver or Gold Duke of Edinburgh’s Award (DofE) Award in the last year. And those taking part donated a staggering 3,107 hours of their own time to volunteering and charity work.

To celebrate this achievement, a group from the charity visited Cambria’s Yale site in Wrexham, including former student and DofE UK Executive Director Rebecca Kennelly and Director for the DofE in Wales, Stephanie Price. Following a tour led by Gold Award participants Kitty Davies and Lowri Green, there was a special presentation for Gary Abnett and Alan Lowry, Cambria’s DofE coordinators, who have given almost five decades of time and commitment to the Duke of Edinburgh’s Award in Wales.

The Venture is celebrating after receiving a free broadband boost

The Venture Integrated Children’s Centre in Wrexham has received a free broadband boost from Virgin Media, in recognition of its work to support the local community with digital skills and training.

Two years after the provider first connected up The Venture, the telecoms company has renewed its commitment to providing free ultrafast broadband services to the charity, further supporting its work in the local community. The free connectivity has already made a huge difference to the area.

As a small charity, The Venture relies on funding and donations from a range of bodies and organisations. The free connectivity has allowed it to direct more funds to its community programmes and education sessions that support local children. The Venture has used the free ultrafast broadband to support education courses and youth work programmes, giving young people better access to learning materials and helping them develop crucial digital skills.

“Just

a perfect day...”

More than 200 people stepped forward to take part in the Chester Business Club’s annual charity walk – raising thousands of pounds and providing a vital boost to local good causes. The event took place in September with walkers setting off from Chester racecourse to tackle the six-mile sponsored event. Many of those taking part were doing so to raise funds and awareness for regional groups, good causes and charities, including Cheshire Roar, Knifesavers, Joshua Tree and Critical Care Support Network (CCSN).

Member of the Senedd for Wrexham and Patron of The Venture, Lesley Griffiths, visited The Venture recently to see how the service is having a lasting and positive impact on the community. On the day, she was greeted by members of the community and the Venture team at an event for the children the hub supports. During the visit, Ms Griffiths was also joined by Donna Morley, NetEx Program Director at Virgin Media O2, who spoke about how the company has invested to bring ultrafast broadband services to tens of thousands of homes in Wrexham, with further improvements and rollout planned in future.

Woodworks Garden Centre raises a massive £2,600 for charity!

The Woodworks Garden Centre, part of local company P&A Group, recently held a quiz night, raising £2,600 for charity. Hosted by established quizmaster Phil Heard, the money, raised from ticket sales and a raffle, is being donated to Dementia UK, P&A Group’s chosen charity for 2023.

Commenting after the event, Fiona Coke, manager of Woodworks Garden Centre Café, said: “We had a great time at the quiz night. We’re delighted to say that it was a complete sell-out, raising a significant amount for Dementia UK. We wanted to say a huge congratulations to the winning team and a huge well done to everyone that took part.”

Chester Business Club Charity Ball raises nearly £20,000

A charity ball organised by the Chester Business Club (CBC) raised nearly £20,000 for good causes across the region. Hundreds of people attended the ‘Winter Wonderland Ball’ at Chester's Racecourse, as the city came together to help raise much-needed funds.

Three charities – Platform for Life, Stick ‘n Step and North West Cancer Research – are set to benefit from the funding.

Commenting on the event, Jan Chillery, Chair of the Chester Business Club, said: “The evening was so much fun for everyone, with a beautifully decorated room and lively music from an excellent band. It was wonderful to see the city come together to raise money for so many incredible charities.” The event was organised by the CBC’s Executive Committee, who all work tirelessly to promote the City and its businesses on a voluntary basis.

Chester law firm races to victory in soapbox derby

More than £40,000 was raised for The Hospice of the Good Shepherd and other local good causes as the Farndon Soapbox Derby returned this year.

33 teams from Cheshire businesses took part in the event, racing with gravity powered homemade karts and contraptions. The teams competed against each other down a steep, obstacle-filled track through Farndon village. A team of racers from Chester-based law firm Aaron & Partners was eventually crowned the winner. Aaron & Partners was also sponsors of the event for the second year running, supporting the Hospice as its chosen charity for the year.

Caroline Siddall, Hospice Director of Income Generation, said: “This was another magnificent event and all thanks to the amazing entries, a massive attendance and most of all the sheer determination and hard work of a group of volunteers, working alongside a dedicated local committee led by Tim Kenney. We are immensely grateful to everyone involved, to our sponsors and to all those who so generously donated both online and on the day.”

Strictly Nightingales 2023 raises a huge £48,000 for patient care!

Together with strictly all-stars, 10 local company representatives came together to dance the night away, with an additional six amateur dancers from DTCC performing in group dances on Saturday, 14 October. The goal was to raise money towards patient care at Nightingale House Hospice. 10 amateur dancers from local companies have been training for months with their professional partners to perfect their routines. They competed for the Strictly Nightingales Trophy in front of four expert judges at Carden Park Hotel.

Charity round-up

College explorers to again scale great heights for charity

Led by Karl Jackson, the team from Coleg Cambria has recently (October) raised more than £1,000 for Menstrual Health Project (MHP) by taking on the Cairngorm 4000s. The team braved the elements while journeying over three days across the 4,000ft+ mountains of the region, in Scotland’s eastern highlands, and camping in the wild.

On the lead-up to the challenge, assistant principal for the Institute of Technology and site lead at the college’s Bersham Road site in Wrexham, Karl called upon the public to back the challenge and help the campaign, which was founded by friends Anna Cooper and Gabz Pearson.

He said: “We are pleased to again be supported by the Anwyl Group as we take on another huge adventure for a brilliant cause. This is an incredible independent charity which is already having a major impact in supporting women nationwide, so we want to raise as much as we can to help them continue that amazing work.”

latest fundraising drive comes just months after 16 staff from Bersham Road took on the Welsh Three Peaks, in aid of Stepping Stones North Wales, climbing Snowdon, Cadair Idris and Pen y Fan in just 22 hours.

Menstrual Health Project’s mission is to provide practical support for those suffering with menstrual health concerns and conditions, providing educational tools and resources.

Gabz and Anna created the organisation having struggled with endometriosis and found nowhere to turn to for guidance and support: “Endometriosis has impacted our lives considerably and is extremely debilitating. It is a constant battle of fatigue, pain, is emotionally draining and has social limitations. We decided it was time to use the knowledge and experience we have gathered to create something positive, channelling our passion for advocating and raising awareness, not only about endometriosis, but all menstrual health concerns and conditions.”

Hope House: Final moments matter champions

On 19 and 20 November 2023, Hope House’s whole community came together with a shared goal. Over 36 hours, the charity, its friends, supporters and the wider community got together to take part in a massive online fundraising marathon to raise £550,000. This is the sum that the charity needs to pay for all end-of-life care at Hope House and Ty Gobaith Children’s Hospices during 2024.

Hope House Champions led the landmark fundraising event and all the money raised during the 36 hour online marathon was then match funded, meaning it was doubled. The final total was over £600,000 - an incredible achievement.

SHARE Red and Black Christmas Ball

As we went to print on this issue of VOX, SHARE’s Red & Black Christmas Ball was in full swing (Friday 24 November) at Chester Racecourse. Organisers of this planned spectacular event are expecting around 200 guests to attend and enjoy the evening. They have also set themselves a high target of raising £10,000 from sponsorship, ticket sales, the auction and raffle. The money raised will go towards supporting people who are homeless and refugees this winter. This includes providing hot meals at the day centre, handing out warm clothing and sleeping bags to those with no accommodation, providing toiletries and everyday essentials, and supporting our service users to positively move their lives forward and start rebuilding their lives.

Running wild

More than 1,250 people took part in the ‘Run for Nature’ at Chester Zoo on 24 September, raising £75,000 to help save endangered Asian elephants. Over 1,000 people took part in the main 10 km run and 250 children completed the kids’ one-miler. The money raised will be used in the Zoo’s charitable efforts to develop a vaccine for EEHV; a deadly virus that threatens young elephants globally.

Huge thanks go out to everyone who took part, volunteered and supported friends and family. Chester Zoo is hoping to repeat the event in 2024.

This

New Chester centre to help those impacted by suicide

A new centre run by a suicide prevention charity has opened in Chester. The Martin Gallier Project, which already has a base on the Wirral, is now offering support on St Werburgh Street, opposite the city’s cathedral.

The charity will provide support for anyone over the age of 16 who is in a suicidal crisis or who has suffered in the past. Family members who are worried a loved one may be in a suicidal crisis can also get support, as can those left bereaved by suicide. There are no criteria or waiting list for help. Instead, the centre offers a drop-in service within a nonclinical, safe environment that provides immediate aid to anyone who needs it.

Commenting on the opening, Jessica Gallier, the chief executive of the charity, said: “We are overwhelmed by the level of support we have received from the local community in Chester. We are so proud of the work we have done for families on the Wirral and beyond. And we are eager to establish a warm and welcoming space here in the city.”

The service relies on funding from the National Lottery and other donations, but has already gained support from Chester businesses, including Hickory’s Smokehouse and We Love Good Times, which will help the charity to progress the new Chester facility. Artezzan and Cheshire Freemasons are also corporate supporters, while the Steve Morgan Foundation and Garfield Weston provide grants.

Jessica set up the charity after the loss of her father, Martin Gallier, in 2017. She established it to tackle areas she found to be lacking during his journey with mental illness and suicide. The MGP works closely with local schools and organisations to promote its campaigns.

The opening of the centre is much-needed as the North West has the fourth highest regional suicide rate in England – there are 12.9 suicide deaths per every 100,000 people. MGP aims to change this with their values to prevent suicide, break down stigmas surrounding it and support families.

Sustainability Day with North Wales Wildlife Trust

The North Wales Wildlife Trust held a ‘Sustainability Day’ at Woodworks Garden Centre on Saturday 28 October.

Aimed as a family day, the sustainability event ran throughout the day (09:00 – 16:00) and visitors had the chance to learn more about the work undertaken by the Trust. There were also pop-up talks, gardening activities and games. Key highlights included:

• Building bug hotels and seed bombs with Helen Carter-Emsell

• Potting up locally rare trees with Sarah Ellis

• Illustrated talk on beaver reintroduction by Adrian Lloyd Jones

• Illustrated talk on the rare wildlife of North Wales by Jonny Hulson

• Kit to control invasive alien species with Gemma Rose

• Invasive species hunt with Tomos Jones.

The North Wales Wildlife Trust manages 35 nature reserves in North Wales. It also works with other organisations and landowners to protect and connect wildlife sites across the county and inspire local communities and young people to care for wildlife where they live.

What is Stroke Information?

This is a local organisation for anyone with an interest in Stroke and is free to access. It provides information, advice, tips, support, motivation along with real lived experience –after all its motto is #WeCareBecauseWeveBeenThere

The organisation offers access and awareness training, along with assistance with the minefield that is social services and adult social care. It also provides advocacy and support for people who find themselves in a position its founders were once in.

If you have charity news you would like to see included in the next issue, please send details to clara@ezpublishing.co.uk

Stroke Information can help you with the practical things after a stroke and motivate, encourage and empower you with coping strategies, to be the best version of yourself. strokeinformation.co.uk

plastic free Sustainable and

Having worked with individuals and businesses to achieve Plastic Free Chester in 2018, we created Eco Communities, a Community Interest Company (CIC) to support our continued work in the region. Part of what we do is support businesses moving towards sustainability through our Plastic Free, and Carbon Footprint Support. We are building a fantastic network of businesses and organisations that are doing more in this space via our Sustainable Cheshire Map.

By HELEN TANDY

I became host of the monthly Chester People Planet Pint a few months ago, and these events are still going strong. People Planet Pint was started by Small99 Founder, Adam Bastock, and is designed as a relaxed event bringing together those with a shared passion for sustainability in all its forms.

It’s about bringing businesses and people together in an informal environment to collaborate and take action, without really realising it! It provides an alternative space for people who may be concerned about the environment but who might not be activists.

We have also more recently launched a Chester branch of People Planet Pastry. The ‘Pastry’ series is focused on empowering small businesses with the action they can take and helping them to understand where they can start with sustainability. While we mostly discuss businesses, this is an open event where anyone is welcome, so if you’re curious about what’s going on, come on down.

Both events are around Chester City Centre and can vary. Register for our newsletter to get updates.

Check out what’s on and register for our Sustainable e-shot via the QR code, you can also contact us on office@sustainablecheshire.uk

Helen Tandy Founding director

Eco Community UK CIC Partner of ethical financial advice business Castlefield

Unlimited Advice On Call

Across

1 Cogitates (6)

Take five

Grab a cuppa and clear your mind of work for a short while with our puzzles.

4 Angel of the highest order (6)

9 Very long (7)

10 Conducts reconnaissance (7)

11 Requirements (5)

12 A woolly ruminant animal (5)

14 Epsom horse race (5)

15 Camera image (5)

17 Money (5)

18 Deadlock (7)

20 Returns to a former state (7)

21 Time of life when one is old (6)

22 Food merchant (6)

Down

1 Natural skill (6)

2 Suggestive remark (8)

3 Toys flown in the wind (5)

5 Great happiness (7)

6 Too; in addition (4)

7 Bushy plant of the mint family (6)

8 Devices popular before computers existed (11)

13 Vivid and brilliant (of a colour) (8)

14 Act of finding water (7)

15 Twinned (6)

16 Inferior (6)

17 Crowbar (5)

19 Left side of a ship (4)

Crossword

If you would like to showcase your business by offering a competition prize for future issues, contact us to discuss options vicky@ezpublishing.co.uk

Check your answers

Classic Sudoku

Contributors

Thank you to the following for their contribution:

Articles:

Amy Chadwick, Net World Sports

Ann Anglesea, Delmar World

Bense Burnett, ŌH Chester Design Foundation

Monika Swindells, ŌH Chester Design Foundation

Maggie Austen, Zebra Marketing and Communications

Wayne Jones, The Turf Hotel

Paddy Chesters, Bangor-on-Dee Racecourse

Ellie Lloyd-Jones, Elevate with Ellie

Jeff Hardman, Barnhill Consulting

Andy Kearney, Stamp Rewards

Phil Strachan, Think brand - not bland

Iain Tyrrell, Iain Tyrrell

Nerys Price-Jones, Platts Group

Ian Bancroft, WBCA

Tim Kenney, Kenneymoore

Helen Tandy, Eco Community UK CIC

Advertisers:

Active Childcare

Artezzan Restaurant & Bar

Bangor on Dee Racecourse

Barnhill Consulting

Delmar World

Digital Dragons Global

DTM Legal

Essentials Mag

Gallagher

Geoff Robertshaw Ltd

Haines Watts

Highstream Solutions

HR Dept

Knew Productions

MD Fitout

Richard Carr Consulting

The Business Network Chester

Think Brand - Not Bland

Thursday's Child

Wrexham Chauffeurs Ltd

Xplore! Science

Zebra Marketing & Communications

What’s in the

next edition?

Coming up next issue...

Spring will be just around the corner when VOX issue 10 hits your desk. Our Spring issue covers March through to May and we have plenty of interesting articles lined up to grace the pages of the magazine, as we wave goodbye to another winter:

• A conversation with… Kate Bellis from Bellis Haulage, based on Wrexham Industrial Estate, offers us an insight into the challenges facing a 24/7 business

• First look – Best Companies reveal its recently completed wow-worthy office refurbishment

• Spring into action – check out the latest diary dates for networking, conferences and events this spring, including our VOX networking in March 2024 with Maja Kenney.

We will also be including interviews, articles and advice from local businesspeople, along with more business news and charity updates.

Get in touch

Features

Every issue, we publish many articles by expert guest writers. Publishing external voices is a key part of our interaction with our readers. If you have any press releases or ideas for future issues we’d love to hear from you.

Events

Tell us about your upcoming business events, meeting and exhibitions to feature in our extensive Business What’s On Guide

Charity Updates & Business News

Share your charity updates and business news - VOX is your platform to share news and achievements with the local business community.

Send all submissions for consideration to: to Clara Hughes at clara@ezpublishing.co.uk

Editorial copy deadline 5 February 2024

Advertising

All advertising enquiries please contact Vicky Heathfield: on 01978 855459 or email vicky@ezpublishing.co.uk

Advertising copy deadline 12 February 2024

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