ACHIEVEMENT OF SOCIAL RESPONSIBILITY PLANS (2022)

the treatment of conflicts and critical issues arising from operations, integrating our assets into the coverage area

The management of socioeconomic impacts of our subsidiary Transpetro also includes risk management and community relationship actions. The pipeline lanes are very present in the communities, since they are in the open, interacting with the environment, through cross streets and highways, as well as environmental, urban, rural, industrial, and densely populated areas. In addition, several sections of the pipeline lanes are located very close to different communities. In this context, community relations are essential, seeking engagement with communities through continuous and transparent dialogue, creating synergy and integration, as well as increasing the security of the facilities and their surroundings.

In the Pipeline Protection Program, a diagnosis was carried out to map the main communities to prioritize in Transpetro's Communication and Social Responsibility action plan, taking into account criteria such as population density and the critical nature of the transported products.

To build relationships with the communities in the places where we have assets, we carry out periodic activities involving residents and other stakeholders of the local society. These include drills with community participation, face-to-face communication with visits by representatives of Transpetro to the residents surrounding pipeline lanes, meetings at schools and community association sites, events for information and engagement on pipeline safety, and the relationship channel with Transpetro (dial 168), informational brochure distribution in the communities, and dissemination through an advertising campaign with sound cars, radio, and billboard ads. We also launched a new and extensive advertising campaign to increase public awareness of this type of risk, which encouraged the population to collaborate through the communication channel, telephone number 168, effectively reporting criminal actions.

In addition, we maintained our focus on exercising our crisis procedures and responding to emergencies caused by fuel theft from pipelines, by conducting the first integrated crisis drill between Petrobras and Transpetro. We seek to use these activities to keep communities aware of our operations and understand that the transportation of fuels by pipeline is a safe activity as long as there are no unauthorized interventions in the assets. We expect the communities neighboring the pipeline lanes will be engaged in fighting clandestine derivations and will cooperate by making complaints by dialing 168.

More Employment Program

An example of action developed in the communities is the “More Employment” program implemented in 2022, with the support of the National Service for Industrial Learning – SENAI and making use of the right to matching financial contributions in this institution. With the program, we distributed more than 1100 free vouchers throughout the country to train more than 20 groups of short professional qualification classes.

Allied to the need for skilled labor for our businesses, we prioritized the needs of the communities

Communities and Security Forces

within or activity coverage area focusing especially on unemployed people with no professional or income prospects.

Free training seeks to provide the minimum technical requirements required to carry out activities in the industry. The program is also a development, within the scope of the Social Responsibility Executive Management, of the Petrobras Strategic Plan 2022-2026, in line with our value of contributing to the economic development of communities.

An important concern regarding the communities in the coverage area of our operational units is the interaction between our security forces and the communities. In order to prevent possible conflicts, Corporate Intelligence and Security (ISC) management, in the preparation of its studies and other products, complies with legislation and regulations related to human rights. We always recommend that unit managers involve representatives from the Social Responsibility area in situations that require interaction with the community.

In order to contribute to the internal development of our employees, we offer a cycle of virtual lectures on human rights for the entire Corporate Intelligence and Security workforce, with the participation of specialists from Corporate Intelligence and Security, Compliance, Labor Law and Social Responsibility. The topics addressed were: discrimination, moral and sexual harassment at work, sexual diversity and racial diversity.

>> Information about the performance of our security forces can be found in our Human Rights and Corporate Citizenship Supplement.

Traditional communities

In our Local Social Responsibility Plans, we prioritize the so-called traditional peoples and communities of fishermen, caiçaras, quilombolas, indigenous peoples, riverside communities and terreiro peoples. The identification of traditional communities and peoples covered in this section considers the legally established concepts. This scope was anchored in the identification established in Decree 6040/2007, which institutes the National Policy for the Sustainable Development of Traditional Peoples and Communities. The relationship with indigenous peoples and traditional communities takes place both through mandatory actions arising from environmental licensing constraints (such as the Environmental Education Project, Characterization Project for Traditional Territories, and compensation projects for fishing activities), and through actions of a voluntary activities such as corporate social responsibility projects and socioenvironmental investments.

>> Information about our approach to traditional communities can be found in our Human Rights and Corporate Citizenship Supplement

Claims and complaints

We provide direct contact channels to register claims and complaints, such as 0800 728 9001 (Customer Service) and an institutional e-mail directed to the social responsibility teams that serve the Business Units. Regarding claims and complaints from the communities present in the coverage area, the records are made via Customer Service and through the Ombudsman’s Office. We provide assistance through toll-free phones with 24-hour service coverage, seven days a week, through contact channels widely disseminated in the communities where we operate.

This information is categorized by unit and by topic and is monitored by the SAC Panel. In 2022, 1,380 requests were received through this channel. We emphasize that we address 100% of complaints.

In 2022, our Ombudsman’s Office received 397 statements from local communities. Of this total, 58 were reports (12 confirmed, 20 unconfirmed, 14 dismissed and 12 pending); 166 were complaints (116 completed, 49 archived and 1 in progress); 146 were requests (112 completed, 33 dismissed and 1 in progress); in addition to 27 suggestions, opinions, and compliments. These reports included invasion or irregular occupation of Petrobras areas, impacts on the health of the community surrounding the facilities, and environmental impacts and irregularities in projects maintained by the company. The other statements were regarding the gas cylinder donation program, requests for sponsorships and donations, land issues, pipelines, and installations.

We seek to respond and deal with recurring requests from communities through actions planned in the social responsibility plans of the business units. In addition, we present and discuss these issues through community committees, which take place in our operating units. We also develop several voluntary socioenvironmental projects with the objective of responding to the recurring demands of the communities in the territories where we operate. These projects are presented below in the topic Socio-environmental investments and sponsorships.

Environmental and socioeconomic compliance

Even with the adoption of several control initiatives regarding the environmental and socioeconomic compliance of our operations and projects, in 2022 we suffered administrative sanctions related to these topics, as reported in the following table:

ADMINISTRATIVE SANCTIONS RELATED TO ENVIRONMENTAL AND SOCIOECONOMIC COMPLIANCE IN 20222 (in millions of BRL)

We also highlight that we had no record of administrative labor fines more than BRL 1 million in 2022.

>> Information about our channels for claims and complaints and the mitigation and repair actions adopted can be found in our Human Rights and Corporate Citizenship Supplement.

Socio-environmental investments and sponsorships

We also develop several socio-environmental projects and sponsorships, with the aim of responding to the demands of communities in the territories where we operate, achieving positive socio-environmental transformations, consolidating the relationship with our stakeholders, and strengthening our reputation. The distribution and development of socio-environmental investments and in cultural, sports, and business, science and technology sponsorship over the past three years can be seen in the graph below.