2 minute read
Spa Connectors' Kathryn Moore on recruiting the right people
A leading expert in the global hospitality and wellness industries, Kathryn Moore is an experienced spa operator and global recruitment consultant, placing wellness leaders with a range of international clients.
“Put your time and energy into recruitment from the very beginning,” she advises. “Speak to your candidates and show them the potential in the available role. Give them the big picture too, as a lot of candidates – especially the younger generation – are focused on where their career could go next.”
Attitude is key
“Experience and education are important but attitude is also crucial,” says Moore. “You can train people if they lack a certain skill, but the right mindset is vital to have from the very beginning as it cannot be forced.
“Understand your core company values andhow they fit in with a candidate’s value system. If they have different values – especially across generations – this could create real problems in your existing team and have a detrimental effect on your business.”
“Experience and education are important but attitude is also crucial. You can train people if they lack a certain skill, but the right mindset is vital to have from the very beginning.
Invest in those returning to work
Moore advises spa managers that “experienced women who are returning to work after having children can generate huge revenue through their ability to drive a business with their superior upselling and retail skills.”
“You pay them more but you are paying for their invaluable experience,” she adds.
“Finally, with recruitment, go with your gut. Every time. Go against it and you’re going against your intuition. This is so important when you’re working out if a candidate is the right fit for you and your team.”
