European Spa - Platinum Resource 2024

Page 16

The organic garden at Six Senses Douro Valley fosters a sense of connection for its team

Recruiting the right people Kathryn Moore, founder and managing director, Spa Connectors A leading expert in the global hospitality and wellness industries, Kathryn Moore is an experienced spa operator and global recruitment consultant, placing wellness leaders with a range of international clients. “Put your time and energy into recruitment from the very beginning,” she advises. “Speak to your candidates and show them the potential in the available role. Give them the big picture too, as a lot of candidates – especially the younger generation – are focused on where their career could go next.”

Attitude is key

“Experience and education are important but attitude is also crucial,” says Moore. “You can train people if they lack a certain skill, but the right mindset is vital to have from the very beginning as it cannot be forced. “Understand your core company values and 16

“Experience and education are important but attitude is also crucial. You can train people if they lack a certain skill, but the right mindset is vital to have from the very beginning.” Kathryn Moore, Spa Connectors how they fit in with a candidate’s value system. If they have different values – especially across generations – this could create real problems in your existing team and have a detrimental effect on your business.”

Invest in those returning to work

Moore advises spa managers that “experienced women who are returning to work after having children can generate huge revenue through their ability to drive a business with their superior upselling and retail skills.” “You pay them more but you are paying for their invaluable experience,” she adds. “Finally, with recruitment, go with your gut. Every time. Go against it and you’re going against your intuition. This is so important when you’re working out if a candidate is the right fit for you and your team.” PLATINUM RESOURCE 2024


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Supplier focus: SpaFlo

2min
pages 164-165

Supplier focus: Spabreaks.com

2min
pages 164-165

A new era for spa, wellness and medicine

1min
pages 54-55

Data can prove the value of wellness

1min
pages 64-65

Spa design focus: sustainable water management

2min
pages 32-33

Growth in online spa bookings means spas must become digital-first

2min
pages 60-61

Medical wellness: blood testing and nutrigenomics

2min
pages 52-53

Oncology massage for pain management

2min
pages 42-43

Sustainable spas: Reducing energy use through lighting design

2min
pages 32-33

Supplier focus: Starpool

2min
pages 168-169

Supplier focus: Sothys

2min
pages 162-163

Supplier focus: Sommerhuber

2min
pages 160-161

Supplier focus: Scrummi

2min
pages 160-161

Supplier focus: Sauna360

3min
pages 158-159

Supplier focus: REM Earth

2min
pages 156-157

Karina Stewart on the rise of oxygen therapy

2min
pages 50-51

Alberto Apostoli presents the case for renewable energy in spas

2min
pages 30-31

Nurturing teams saves money

2min
pages 20-21

Jennifer Young: making spas all inclusive

2min
pages 40-41

Bill Bensley on respect for nature in spa design

2min
pages 28-29

Simone Gibertoni on the growth of gene and DNA testing

2min
pages 48-49

Why language matters in cancer care in spas

2min
pages 40-41

The importance of building for longevity to promote sustainable design

2min
pages 28-29

The importance of doctor-led programming for medical wellness

2min
pages 48-49

Jean Guy de Gabriac on nurturing talent

2min
pages 18-19

Supplier focus: Myrtha Wellness

2min
pages 148-149

Six Senses' Kent Richards on fostering a sense of team spirit

2min
pages 16-17

Spa Connectors' Kathryn Moore on recruiting the right people

2min
pages 16-17

Sparcstudio's Beverley Bayes on sustainable materials in spa design

2min
pages 26-27
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