2 minute read
Six Senses' Kent Richards on fostering a sense of team spirit
Create a sense of community
Kent Richards leads spa and wellness operations at Six Senses, covering 30 operating properties in locations around the world. His successful career spans more than 30 years in the fitness and wellness industries.
“Six Senses has always understood that it is our values which make us stand out in the luxury hospitality industry,” he says.
“We attract those people who feel they belong in our company culture, and we remind our teams of what it means to represent Six Senses through extensive wellness and sustainability initiatives.”
When it comes to retaining those team members, Richards says: “Talent retention is one of our top priorities as we embark on our rapid growth across the world. We recognise the importance of having culture carriers in each new location while also allowing our existing properties to thrive.”
Find your tribe and be encouraging “There needs to be a sense of belonging in your spa team,” says Richards. “Strive to be inclusive, responsible, caring – and enjoy a good dose of fun too! Encourage ideas and concepts from all levels of your team. When you feel valued and encouraged to participate, you know you belong.”
Richards believes that if spas create a community where not only traditional key performance indicators are recognised, their teams will be geared up for success.
He adds: “Together with regular performance reviews, this will enable you to grow your team and create a larger community with a strong company culture.”
