Business Technology

BUS 122 Event Planning Operations 5

Foundation concepts of the event planning industry: creating experiential moments, out-sourcing, and teamwork, selecting venues, utilizing technology, exploring career pathways, and using basic budgeting skills specific to account receivables and payables. Information needed to develop, plan, out-source, and produce meaningful business meetings and other experiential events for guests and clients are covered. The financial structure of events and how to ensure effective cost budgeting and revenue streams while operating as an independent contractor or employee of an organization will also be developed. Prerequisites: BUS 230 or concurrent enrollment, eligibility for ENGL 097, and eligibility for MATH 076

BUS 123 Menu Design 3

Overview of menu design and creation including, but not limited to, menu trends, item placement, the psychology of design, using the menu for marketing purposes, and basic menu costing. This course explores how marketing is used in the creation and placement of menu items and how food and beverage outlets use their menu to maximize business profitability. Prerequisites: Eligibility for ENGL 097 and eligibility for Math 076

BUS 124 Food and Beverage Operations 5

Introduction to the food and beverage industry. Topics of study include areas of foci such as food culture, foodservice factors, outlets within the industry, menu costing, marketing, staffing levels, sanitation, and how to safely serve food in hospitality. This course allows students to gain industry insights while completing coursework that is relevant to current industry trends and best practices. Prerequisites: Eligibility for ENGL 097 and eligibility for MATH 076

BUS 130 Business Computations 5

Apply mathematical concepts using numerical data in Excel to complete business applications. Create formulas and use functions of Excel to compute basic math operations, fractions, percent, percent increase/decrease, bank reconciliation, payroll, taxes and insurance, discounts, markup/markdown, interest, mortgages, depreciation, and financial statements. Prerequisites: Eligibility for MATH 076 via a math assessment

BUS 131 Introduction to Mobile App Development 5

Covers the fundamentals of mobile app development for the iOS platform. Provides hands-on experience for beginning programmers to learn the basics of mobile app programming using the Swift language for iOS. Includes standard development tools and resources, an introduction to the Swift language, and the Xcode integrated development environment.

BUS 150 Principles of Marketing 5

(TE) Introductory study of marketing concepts viewed from a managerial approach. Study of fundamental business activities that direct flow of goods and services from producer to consumer. Includes promotion, distribution and pricing.

BUS 154 Human Resources and Supervision 5

Explores the critical elements of human engagement to meet the mission of a business, and the critical role of the supervisor in business and employee success. Areas of emphasis include workforce planning, motivation, leadership, empowerment, authority, employee discipline, communication and training. Key aspects of Human Resources management relating to compensation, benefits, occupational safety, health and security in the context of business success. Prerequisites: CL 101 or instructor permission.

BUS 155 Essentials of Retailing 5

Explores the critical elements of retailing and operations within a retail environment. This course covers inventory, customer service and loyalty, merchandising, human resources, loss prevention and shrinkage, profitability and sustainable enterprise. Other areas of focus include sales strategy, marketing, and seasonal influences. This is an introductory course into the dynamic world of retailing and contemporary change in consumer behavior; the course will explore impacts of e-commerce on the traditional brick-and-mortar retail operations.

BUS 156 Sales Fundamentals 3

Sales Fundamentals provides students with a foundation of principles in selling for Business to Business (B2B) and Business to Consumer (B2C). Students discover the art of and dynamic activity required for establishing customer lifetime value through an emphasis on relationship cultivation. This course introduces key components to the selling process as related to marketing principles. The ingredients of AIDA (Attention, Interest, Desire, Action) and marketing mix, including emphasis on sales promotion, are contextualized through role play exercises. Technology and CRM platforms (Customer Relationship Management) will be introduced as critical tools for greater efficiency in sales outcomes. The course will also introduce students to personal selling and communication skills that help to engage any audience whether a prospective customer or a prospective employer.

BUS 165 Service Essentials for Business 5

(R) The challenges of building a business enterprise by satisfying customer needs. Historical perspectives on transactional versus relational service strategies Interpersonal communication, customer expectations, teamwork, dealing with angry customers, first-call resolution, exploring service culture, and service recovery. Changes in customer expectations concerning technology and capacity to engage with Customer Service Representatives (CSRs) through a variety of communication channels including call centers, texting, instant messaging, and online chat. A study of face-to-face service engagement by a CSR. This course satisfies the Human Relations requirement at EvCC.

BUS 190 Business Seminar 1-5

Seminar will be used to teach various subjects in the areas of management, marketing, and operations. Subjects will be current topics in these fields that are not in the published curriculum. May be repeated three times for credit.

BUS& 201 Business Law 5

(SS) Origin, evolution, concepts, structure, and functions of law and judicial system. Includes contracts, agency, torts, Uniform Commercial Code, employment law, property and landlord tenant law, trusts and estates, and constitutional law, forms of business organization, consumer legislation, and crime. Emphasis is on gaining a practical understanding of rights and obligations arising from entering into contracts. Required law course for business students intending to transfer to universities in the state of Washington. Prerequisites: ENGL 098 or ESL 098 or IELP 098 or placement into ENGL& 101.

BUS 200 Principles of Management 5

(TE) Introduction to basic principles of good business management. Consideration of basic management functions of organizing, planning, directing, staffing, and controlling.

BUS 230 Introduction to Hospitality 5

Introduce the structure and operations of the three key sectors in the hospitality industry (food and beverage, lodging, and travel), the economic impact of the industry, and career options in hospitality.

BUS 295 Business Internship 1-5

Provides students with a supervised work environment to apply their management, marketing and operations knowledge in either a for-profit or non-profit organization to foster professional growth and to gain self-confidence directly associated with certification and/or the degree focus of individual students. Prerequisites: Instructor permission.

Business Technology (BT) offers programs leading to one- and two-year certificates and a two-year Associate in Technical Arts (ATA) degree. These programs provide training and preparation for general, legal, and medical office positions. First-year courses emphasize the basic knowledge and skills necessary to prepare students for entry-level office positions. Second-year offerings include advanced courses and an internship to prepare students for higher levels of employment. Students completing an ATA Degree can directly transfer their credits toward a four-year degree. In addition to the Student Core Learning Outcomes, the Program Specific Outcomes include:

• Anticipate and actively explore innovative solutions to technological and organizational challenges. • Demonstrate critical thinking, analytical, and quantitative skills in making decisions and completing tasks and projects both independently and as a dependable team member. • Demonstrate effective verbal and written communication using the principles of clear thinking, awareness of audience, appropriate conventions of format, structure, and language. • Work ethically, integrating law, company rules and policies, and individual decision-making to foster personal growth and better appreciate the diverse world in which we live. • Use computers to input, manage, and interpret information and to solve business problems in a variety of situations. • Demonstrate safe work habits that reflect concern and care for self and an understanding of social, economic, and environmental systems in the context of sustainability. • Develop the skills and experience necessary to secure employment, including development of documents and skills necessary for job search.

Faculty Advisors: P. Desmond 425-388-9235 pdesmond@everettcc.edu C. Fullerton 425-388-9964 cfullerton@everettcc.edu D. Hicks 425-259-8266 dhicks@everettcc.edu T. Markovich 425-388-9241 tmarkovich@everettcc.edu

BT 100 Beginning Keyboarding 5

Introduces keying-by-touch system emphasizing correct ergonomics. Development of speed and accuracy. Includes techniques for editing, saving, opening and closing documents and application of skills to personal letters and reports.

BT 103 Grammar and Punctuation for Business 2

Self-paced review of grammar and punctuation in a computer-mediated lab setting. Focuses on recognizing the parts of speech in the context of sentences. Emphasis is on improving basic writing skills with practice writing both sentences and paragraphs.

BT 105 Keyboarding - Speed and Accuracy 3

Improve keyboarding speed and accuracy through the use of programmed software which diagnoses student keyboarding problems and prescribes appropriate practice material. May be repeated one time.

BT 107 Dragon NaturallySpeaking Voice Dictation 3

Introduction to Dragon NaturallySpeaking speech recognition and dictation technology in a professional setting. Increase dictation speed and accuracy with applications to email, web browsers and word processing.

BT 115 Records Management 5

Creation, storage, maintenance, retrieval and disposition of records using manual and electronic methods. Includes alphabetic, geographic, subject, numeric, and chronologic indexing.

BT 130 Editing/Transcription 5

Develops entry-level transcription and editing skills and develops understanding of the mechanics of good writing. Proofreading skills are emphasized. Business correspondence is transcribed using WAV files and appropriate software. Prerequisites: BUS 104 (or concurrent enrollment) or instructor permission.

BT 145 Civil Litigation 5

General legal terminology and vocabulary as well as pretrial and trial procedure. Transcription of correspondence and pleadings used in litigation. Mechanics of good writing; proofreading skills are emphasized. Documents are transcribed using WAV files and appropriate hardware/software. Prerequisites: Eligibility for ENGL 098.

BT 146 Will/Probate/Domestic Relations 5

Focuses on wills, probate, and family law procedures. Transcription of correspondence, legal documents, and forms. Proofreading and editing skills are emphasized. Documents are transcribed using WAV files and appropriate software. Prerequisites: Eligibility for ENGL 098.

BT 147 Bankruptcy and Corporate Law 5

Focuses on corporate, real estate, and bankruptcy law. Transcription of corporate documents. Proofreading and writing mechanics are emphasized. Documents are transcribed using WAV files and appropriate hardware/software. Prerequisites: Eligibility for ENGL 098.

BT 162 Job Search and Professional Development 5

Provides an opportunity to develop skills, attitudes, and practices needed for effective job search. Concentrates on areas of development that are essential but often left out of professional curricula. Focuses on self-assessment, employer research, resume creation, cover and follow-up letters, and interview techniques. Students should enroll in this class within the final two quarters of their degree or certificate program.

BT 180 Principles of Medical Insurance 5

Introduction of the medical billing cycle. Explanation of private and government health insurance policies, analysis of insurance forms, and recognition of legal issues and medical confidentiality (HIPAA). Completion of patient and insurance forms: registration, authorization, consent, patient ledger, day sheets, and claim form.

BT 181D Diversity in Law and Ethics for Health Care Occupations 5

(D) Introduction to law and ethics as it relates to the medical office setting and patient-provider relationships. Emphasizes being inclusive instead of exclusive while exploring components of social justice and cultural diversity in the ambulatory health care setting. Topics include bioethics, professional liability, public duties, informed consent, employment practices, allocation of scarce medical resources, genetic engineering, and choices in life and death.

BT 182 Medical Front Office 3

Preparation to perform medical front office duties including being HIPAA compliant, scheduling appointments, communicating with patients with various abilities and with healthcare professionals, monitoring release of patient information, recognizing safety hazards, and creating welcoming office environments. Prerequisites: CL 101

BT 219 Introduction to Microsoft Word 5

Introduces word processing functions and applications using Microsoft Word. Covers creating, revising, formatting, saving and retrieving documents; file management; merge; selecting typefaces; creating and centering tables; using pagination; selecting text; formatting footnotes; finding and replacing text and formats; and using multiple windows. Includes required on-site certification exam. CL 101 recommended as a prerequisite.

BT 240 Access 5

Presents intermediate/advanced techniques in Microsoft Access. Emphasis on formatting text and numbers; advanced queries and reports, macros, and importing and exporting data. Includes required on-site certification exam. Prerequisites: CL 101 or instructor permission.