Enhance business practice and capacity

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Evolve Housing IT staff member.

ENHANCE BUSINESS PRACTICE AND CAPACITY

Even without the pandemic, the community housing sector is a constantly-changing landscape, where opportunities and challenges continually impact the way we operate. To ensure Evolve Housing remains a viable, relevant and effectual player in the sector, we continually look for ways to improve our operations and ensure we are delivering the highest quality services and support to our residents. This means providing staff with tools and systems to do their jobs effectively and building an organisation that is responsive, flexible, and innovative.

Although we have continued to face ongoing challenges from the COVID-19 pandemic, this year we have successfully implemented a range of new IT and business systems, as well as governance measures to support best practice and continual improvement across the organisation. Our goal has been to ensure all staff have a seamless transition to our new way of working and enjoy the same high-quality user experience when accessing our systems.

Key to our success in this area has been our investment in skilled staff. Although our corporate services team do not work directly with tenants, every individual plays a role in providing the resources, tools, systems and information our frontline workers need to deliver positive outcomes for the vulnerable people we support. The resilience of our staff members, combined with their adaptability and capability to maintain productivity within a very challenging working environment, has been extraordinary.