Museum of New Zealand Te Papa Tongarewa
BACKGROUND INFORMATION Head of Development
Contents
BACKGROUND INFORMATION | Head of Development
About Te Papa....................................... 4 Introduction by Associate Director, Te Papa Enterprises.............................. 5 Position Description.............................. 6 Knowledge, Skills and Personal Qualities............................................... 11 Application Information..................... 13
'Te Papa Tongarewa', literally means ‘container of treasures’. 2
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BACKGROUND INFORMATION | Head of Development
About Te Papa Te Papa is New Zealand’s bold, innovative and interactive national museum, renowned for being bicultural, scholarly, innovative, and fun. Their success is built on their relationships with and ability to represent the community. It showcases the great treasures and stories of this country, its unique natural environment, Maori culture and taonga (treasures), dynamic art heritage, and its fascinating history. The collections span five areas: Art, History, Pacific, Māori, and Natural Environment. Their exhibitions are interdisciplinary and interactive, and they have dynamic events and education programmes. They also have thriving commercial enterprises, including a publishing division, conference and function operations, cafes, a car park and retail stores. Te Papa opened on 14 February 1998 and is a landmark building in the heart of Wellington, with spectacular views of the harbour. Since Te Papa opened, millions of people have visited the Museum. Their narrative-based, interdisciplinary, and interactive approach has attracted international attention, as has their commitment to biculturalism. Visitor numbers have grown from 5 million in 2001 to 22 million in 2013. Te Papa’s vision for the future is changing hearts, changing minds, changing lives. The Museum’s role is to act as a forum for change in Aotearoa New Zealand. It is to help people form ideas about the world, through experiencing and sharing different perspectives, so that they can take action from an informed position. Te Papa is committed to developing a long-term strategic plan to achieve its vision for the future and help guide the Museum through the next ten years.
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BACKGROUND INFORMATION | Head of Development
Introduction Phil Smith, Associate Director, Te Papa Enterprises “Te Papa is New Zealand’s most successful cultural project. Te Papa provides a stimulating, inspiring experience and a forum for discussions about national identity, the place of tangata whenua in Aotearoa New Zealand, New Zealand’s diverse cultures and histories, the natural environment and biodiversity. It has achieved overwhelming public support, with very high visitor numbers (both local and international), positive feedback and high recommendation levels. Te Papa’s vision is Changing Hearts, Changing Minds, Changing Lives. It describes our direction and defines the impact we intend to have. It provides the focus around which we organise ourselves and our activities. Te Papa’s philosophies of Mana Taonga, Museology and Learning represent the core organisational capabilities that Te Papa will uphold, develop, and shape to reinforce our uniqueness. They are what differentiate us from other museums internationally. Research consistently confirms that New Zealanders are proud of Te Papa, and return to visit again and again. However meeting the needs of increasingly diverse audiences, and achieving geographic coverage is a major strategic challenge for Te Papa. While many existing activities take Te Papa around New Zealand, physically and virtually, distance remains the greatest barrier to experiencing Te Papa. We remain focused on finding better ways to serve these audiences and increase the degree to which the collections are accessible to all New Zealanders. As well as creating exhibitions, Te Papa provides an education service, public events, a national outreach service to museums, galleries and iwi, and works to develop, preserve, and research the national collection, and make it as accessible as possible. Online programmes and touring exhibitions allow global access to our collections, research and stories relating to Aotearoa New Zealand. As a key tourism and visitor attraction, Te Papa makes an important economic contribution while also serving as a catalyst and forum for research and creativity. The creation of the Head of Development role for Te Papa is a significant one. While a hugely successful sponsorship programme has been the backbone of our fundraising to date, we are now ready to engage a wider range of supporters. This appointment will play a significant part in building that support including a pivotal endowment fund that allows Te Papa to capitialise on past and future opportunities. The potential for growth is enormous and it is an exciting time to join us”. Phil Smith
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BACKGROUND INFORMATION | Head of Development
Position Description Job Title:
Head of Development (HOD)
Directorate:
Te Papa Enterprises
Reports to:
Associate Director Enterprises
Background Te Papa’s vision is changing hearts, changing minds, changing lives. We have nine strategic priorities for the next 5-10 years. They have both an external and an internal focus – Impacting on the Nation and Developing Te Papa respectively. These strategic priorities are the means by which we will achieve our vision and guide the development of our organisation, business planning and reporting.
Te Papa Enterprises Te Papa Enterprises is responsible for generating revenue for Te Papa through the development of new products, processes and services, and new partnerships with corporate sponsors, grantmaking trusts and individual supporters. It is this directorate’s responsibility to add value to Te Papa’s brand and Intellectual Property, and to utilise Te Papa’s technologies and media to provide worldwide access to the Te Papa experience and museology. The Enterprise Directorate will ensure Te Papa expands its influence through raising its research profile and extending its research activities. The Directorate will also ensure commercial opportunities are generated around our collections and provide e-accessibility to the Te Papa experience.
Role Purpose Our Head of Development is responsible for developing the strategy and delivering endowment and fundraising targets to support the delivery of Te Papa’s vision and strategy. This role is responsible for building and developing a sophisticated local and international network of partnerships and supporters through a proactive relationship building and networking methodology.
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BACKGROUND INFORMATION | Head of Development
Position Description (continued)
KEY ACCOUNTABILITIES Strategic Planning and Implementation of Development The HOD will develop, lead and implement a domestic and international Development Strategy that is aligned to Te Papa’s strategic direction and targets through the full fundraising mix: • extending sponsorship engagement and benefits frameworks from national and international corporates; • all aspects of an individual giving programme including direct marketing, regular giving, major donors and bequests; • align the existing Friends of Te Papa activities with the overall strategy; • maximising funding opportunities from grant making trusts and foundations; • developing and implementing an endowment, the “Te Papa Foundation”; • ensure that the Development programme integrates fully within the organisation.
Leadership The HOD will: • provide leadership at Te Papa to ensure effective participation in the fundraising development programme/s by key members and partners, to ensure supporter satisfaction and benefits are delivered, and that maximum leverage is gained from existing or new relationships; • participate as a senior manager in strategy setting, development of the Operational Plan, business planning, programming, and financial management across the Directorate; • participate and actively promote/support Mana Taonga principles; participate in cultural activities taking place in Te Papa where practical and possible; • accompany, facilitate and present at supporter opportunities alongside Te Papa Board Members and/or the Chief Executive with the objective of ‘asset’ acquisition. This may mean that the successful candidate may need to travel at short notice and to be away from home for periods of time.
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BACKGROUND INFORMATION | Head of Development
Position Description (continued)
KEY ACCOUNTABILITIES (continued) Management The HOD will: • lead and manage the development team to deliver the strategic objectives of the division; • establish and monitor the work programme for direct reports, ensuring systems are in place for regular reporting; • allocate supporter relationships to Sponsorship Managers, Associate Directors and senior managers (as appropriate) and provide oversight, controls and coordination of their ongoing management; • meet all statutory, legal and good employer obligations; • implement Te Papa’s performance management system, enabling staff to have a high level of understanding and engagement with the Directorate’s objectives and Te Papa’s values; • ensure all staff are aware of and understand the Health and Safety requirements of their roles.
Stakeholder Relationships The HOD will: • identify, develop and widen the establishment and maintenance of strong relationships that facilitate the development of new and existing supporter opportunities for the longer-term; • work closely with Te Papa Board Members, the Chief Executive and the Associate Directors to identify, build and maintain Te Papa’s key stakeholder relationships and sustain Te Papa’s reputation as an iconic organisation and world leader in interactive and visitor-focused museum experiences; • work with the Board to identify the requirements for, and implement processes to establish and develop the Te Papa Foundation; • utilise these relationships to identify opportunities and risks, enabling Te Papa to be best positioned to achieve its objectives.
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BACKGROUND INFORMATION | Head of Development
Position Description (continued)
KEY ACCOUNTABILITIES (continued) Reporting The HOD will: • monitor and report on fundraising revenue and costs against forecasting, providing timely reporting to the Executive Leadership team (ELT); • provide fundraising reporting and materials to the Board as required; • provide forecasting and projections to ELT that are based on evidence based practice to accurately plan for fundraising and endowment revenue at Te Papa.
Risk Management The HOD is responsible for ensuring that appropriate arrangements and resources are in place to manage risks around supporter relationships by: • identifying potential risks to achieving target revenues, and relating to sponsors, brand and reputation, and develop appropriate mitigation strategies; • managing the development of MOUs / Agreements with sponsors and corporate partners; • liaise and coordinate with Corporate Affairs and Marketing to coordinate communication strategies to mitigate risks, as appropriate.
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BACKGROUND INFORMATION | Head of Development
Position Description (continued)
DELEGATED AUTHORITY Budget authority TBC People delegation TBA Direct Reports Sponsor Development Coordinator Additional Practice Team Members
Sponsorship Manager x 2
Manager Business & Market Development Senior Corporate Affairs Adviser Other Te Papa managers and staff
KEY RELATIONSHIPS Internal External Te Papa Board Domestic partners and sponsor organisations Chief Executive & Director
International partners and sponsor organisations
Kaihautu Individual donors Executive Team members
Grant making trusts and foundations
Sponsor Development Team
The business community; suppliers
Senior Corporate Affairs Adviser
Museums Aotearoa and its member organisations
International Strategy Adviser Overseas museums Associate Directors Museums
All communities including Iwi, hapu and whanau
Manager Business & Market Development and team
Culture and heritage organisations
Other Te Papa managers and staffIndividual donors
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BACKGROUND INFORMATION | Head of Development Matauranga/ Knowledge & Learning
Whanaungatanga/ Relationships
Kaitiakitanga/ Guardianship
Manaakitanga/ Community Responsibility
Hiranga /Excellence
Innovation and Fostering Creativity Facilitates an environment where creativity and innovation can flourish; where looking for opportunities to improve your own and the organisation’s performance is the norm. Actively encourages others to generate creative and practical ideas; adapts leadership style to allow for innovation.
Co-operation Actively builds internal relationships to accomplish strategic priorities; respects colleagues’ perspectives and their contributions; shares expertise and knowledge
Stakeholder Focus Understands the needs of stakeholders, past, current and future; ensures they are listened to by self and others; focuses attention on meeting their needs wherever possible and managing their expectations.
Building and Sustaining Strategic Partnerships Identifies, develops and sustains productive, collaborative and outcome oriented partnerships with interested communities including tangata whenua, other cultures and key external partners to shape and achieve Te Papa’s strategic priorities. Engages with colleagues to get the best out of relationships.
Commitment to Excellence Sets high personal and professional standards; assumes responsibility and accountability for the successful completion of projects, assignments or tasks. Consistently gives careful attention to all the detailed aspects of a role, shows a high concern for accuracy. Fosters an environment of excellence.
Future Focus Keeps abreast and understands the impact of political, cultural, economic, commercial, scientific, educational and social trends relative to Te Papa’s strategic priorities. Understands how giving effect to Te Tiriti o te Waitangi relates to Te Papa.
Executive Outlook Takes a “whole of Te Papa” approach to work; champions collective decisions; assists colleagues to achieve organisation’s strategic priorities and presents an image that is appropriate for a senior leader.
Learning Capability Creates learning opportunities for colleagues to develop and grow, positively influencing their progress towards successful results. Coaches and gives feedback, guidance and support to enable individuals to reach agreed objectives. Creates an environment conducive to revealing and developing mātauranga / knowledge and learning.
Inspirational Leadership Inspires, motivates and builds cohesive teams; promotes and uses Te Papa’s Vision, Uara/Values and strategic priorities as a guide to everyday business. Leads others through change by helping them to see and feel how things can be different.
Personal Effectiveness Displays energy, optimism and resilience; ensures effective performance when faced with ambiguity; demonstrates high standards of ethical behaviour
Life Long Learning Acquires, understands and applies new role-related information, knowledge and skills in a timely manner. Self Awareness Recognises own emotions and feelings and their effects; recognises the impact of own behaviour on others; acts professionally at all times.
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BACKGROUND INFORMATION | Head of Development Role Related Competencies Delegation Takes into account strengths, knowledge, potential and development opportunities when delegating; monitors activities that have been delegated; provides support without removing responsibility.
Health and Safety Promotes a culture where health and safety are seen as integral to success. Is aware of and takes into account conditions that affect own and others’ health and safety.
Work Management Manages own workload by prioritising work goals, requirements and areas of opportunity.
Communication Conveys information and ideas through a variety of mechanisms in a manner that engages key audiences and reflects the Te Papa’s Vision, Values and Strategic Direction. This may include speaking, writing, listening and formal and informal situations.
Operational Planning Translates the organisation’s strategic direction into an operational plan of action. Provides clarity and focus of effort through effective planning; allocates resources (i.e. human, capital, financial); develops and utilises processes to monitor progress and contingencies.
Sales Ability/Persuasiveness Uses appropriate interpersonal styles and communication methods to gain acceptance of a product, idea or service from sponsors, patrons and stakeholders. Effectively explores alternatives and positions to reach outcomes that gain all parties’ support and acceptance.
Strategic Analysis and DecisionMaking Engages in thorough complex analysis through gathering all relevant information; sees the ‘whole’ and the complexity of connections; takes into account conflicting, complex information; develops robust recommendations and makes timely, sound decisions. 1.3 Professional Knowledge and Experience Applies the breadth of knowledge and understanding in positionrelated area achieved through study and/or experience
Professional Knowledge and Experience Applies the breadth of knowledge and understanding in position-related area achieved through study and/or experience.
PERSON SPECIFICATION • Credible, enthusiastic, inspirational fundraiser with solid leadership experience gained in a complex organisation - preferably with Development experience • Proven track record of successful capital campaign or endowment fundraising • Experience in a strategic role developing sponsor, fundraising and stakeholder engagement strategies and plans which can be easily and successfully operationalised • Strong relationship building and networking skills, with experience of doing this in both a domestic and international setting • Relevant tertiary qualification and/or equivalent experience (e.g. Business, Marketing, Museum Management related qualification) • The ability to demonstrate the value proposition (what’s in it for me?) for sponsors, patrons and partners • Knowledge of current trends in charitable giving and endowment • Excellent interpersonal, diplomatic, written and oral communication skills across a wide social and professional spectrum • Methodical and thorough in their practice • Ability to work well under pressure, be flexible and willingness to work irregular hours on occasions.
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BACKGROUND INFORMATION | Head of Development
Application Information Please apply in writing with a CV and a cover letter outlining your experience against the core competencies of the position description to:
Nicky Reames Execucare NZ Ltd PO Box 11848 Wellington nicky.reames@execucare.com
Deadline: Friday 31 October 2014 Interviews: Week commencing 10th November 2014
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BACKGROUND INFORMATION | Head of Development
Execucare NZ Level 1 97 Cuba Mall Wellington 6142 New Zealand (64) 4385 1904 Execucare Australia 2 Fermoy Avenue, Bayview NSW 2104 Australia (61) 426 588 206 Execucare UK 71-75 Shelton Street London WC2H 9JQ United Kingdom (44) 20 7470 8865 Execucare USA 200 North Larchmont Boulevard Los Angeles 90004-3707 USA (1) 323 4606202
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