Candidate Information Pack Alumni Relations Manager (Programmes & Services) Imperial College London
Imperial College London
Facts and Figures
Education
Imperial College is consistently included among the
The College aims to provide students with a stimulating
top universities in the world, ranking 2nd in the 2015
environment and encourages them to extend their
QS World University Rankings and ranked in the
learning beyond their disciplines. Imperial provides
top ten in the 2015 Times Higher Education World
research-led education which, at undergraduate
University Rankings. Established in 1907, Imperial
level, provides academically rigorous courses in core
is the only university in the UK to focus on science,
disciplines which give students practical experience,
medicine, engineering and business. The four
a theoretical understanding of research, and a
academic faculties of the College and a significant
fundamental knowledge of their discipline. Education
number of interdisciplinary research centres work
opportunities offering insights into global issues and
together on challenging problems such as climate
fostering group working are open to all undergraduate
and environmental change, energy supply, security
students, broadening their team working skills and
and global health. Each of the four faculties is led by
business understanding and equipping them for
a Dean, there are Vice-Provosts for Education and
their future careers. A third of Imperial’s students
Research and Associate Provosts for Institutional Affairs
are postgraduates, undertaking taught courses or
and Academic Partnerships. Extending the reach of
research programmes, which are discipline-based or
its educational activities, the College established a
multidisciplinary.
new medical school – The Lee Kong Chian School of
2013 saw the beginning of a significant focus upon
Medicine – in partnership with Nanyang Technological University in Singapore, and admitted its first student in 2013.
a new Education and Student Strategy which is a comprehensive and stretching five-year plan designed to facilitate Imperial achieving international recognition
Currently, the College has approximately 16,000
in four major areas: as a global community of the
students and 7,500 staff, nearly 4,000 of whom are
most talented students; commitment to innovation
academic and research staff. Imperial is one of the
in learning and teaching and in the wider student
largest academic institutions in the UK as measured
experience; providing a distinctive education;
by income - £855 million in 2013-14, £449 million of
outstanding academic and professional service
which was research income. The College is in a strong
infrastructure.
position to enhance its global reputation still further. Imperial has published its College Strategy 2015-20, which sets out it’s objectives and how they will be achieved. Candidate Information Pack Alumni Relations Manager (Programmes & Services), Imperial College London
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Imperial College London
Influence and Outreach
The College’s New Campus – ‘White City’
The College seeks to develop relationships in the UK
The College’s main campus is located in South
and internationally that maximise the value and impact
Kensington and Imperial has six other London
of its research, education and translation. Public
campuses (Charing Cross, Chelsea and Westminster,
engagement underpins Imperial’s civic and cultural
Hammersmith, Northwick Park, Royal Brompton, and
contribution to society, which itself also helps to shape
St Mary’s), as well as its Silwood Park campus, set in
its research and increase its relevance. Examples
250 acres of natural parkland near Ascot, and owns
include participation in science festivals, including
land in Wye, Kent. To promote further growth, the
the annual Imperial Festival which showcases to the
College is expanding with the development of a new
public the accomplishments and achievements of
major campus, ‘White City’, close to the Hammersmith
staff and students; working with museums, galleries,
medical campus. The 25 acre site is an innovation and
science centres and other cultural venues; creating
translation district: a new campus for collaborative,
opportunities for the public to inform and debate
multi-disciplinary research, and postgraduate study.
research questions; researchers and the public working together to inform policy; public talks and debates; involving the public as researchers themselves; and contributing to new media discussion forums. Imperial’s widening participation policies and practices encourage entry to higher education, particularly in STEM subjects. A range of measures encourage pupils from disadvantaged backgrounds to aspire to higher education, including the provision of special courses,
Research, Translation and Impact Imperial conducts research in new and emerging disciplines as well as consolidating and developing advancement across its core disciplines, and there are numerous examples of the College’s entrepreneurial drive to produce world-class research with optimum impact.
practical help in the application process and support to school teachers in science education. The primary objective of these activities is to take a leading role in increasing awareness among young people of the importance and excitement of science and the value of attending a selective university. Candidate Information Pack Alumni Relations Manager (Programmes & Services), Imperial College London
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Advancement at Imperial College London
The successful candidate will join a growing
Developing relationships with supporters and alumni
Advancement Division which comprises 50 staff, in
– a third of whom are based overseas – has been
seven areas: Development, Principal Gifts, Global
essential to Imperial’s fundraising success. Imperial has
Development, Prospect Development, Presidential and
more than 185,000 alumni (130k contactable) forming
Institutional Events, Alumni Relations, and Advancement
an international community of outstanding scientists,
Operations and Administration. With the appointment
engineers, medical professionals and business leaders.
of Sarah Waterbury as Vice-President (Advancement) in
It is a key goal of the College to build a stronger, more
early 2015, Imperial has demonstrated its commitment
engaged and participatory alumni community and
to strengthening its external profile and to creating
to provide excellent support. Achievements to date
a major programme to diversify and raise income
include the award-winning Imperial magazine, the
through furthering development and alumni relations
alumni e-bulletin, the significantly improved benefits
activities at all levels.
and services, including the Alumni Visitor Centre, and
The number of donors making gifts has increased
the national and international reunion events.
steadily in the last 10 years, with over 5,500 donors in 2014-15. This year the team has secured a record number of new gifts at the £1 million plus level, and recently Imperial received a gift of £40 million, the largest philanthropic gift in the College’s history and the Business School received a generous gift of £20 million to fund the Brevan Howard Centre. Candidate Information Pack Alumni Relations Manager (Programmes & Services), Imperial College London
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Organisational Chart
Director of Alumni Relations
Alumni Engagement Officer
PA to DAR
Alumni Relations Manager (Programmes & Services)
Alumni Records Assistant
Events Officer
Communications Officer
Events & Volunteer Co-ordinator
Alumni Services Assistant A full organisation chart is available on request
Candidate Information Pack Alumni Relations Manager (Programmes & Services), Imperial College London
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Job Description
Purpose of the Post Imperial has more than 180,000 alumni, forming an
The purpose of this post is to work in close
international community of outstanding scientists,
collaboration with the Director of Alumni Relations to
engineers, medical professionals and business leaders.
develop and implement programmes, services and
Alumni have a crucial role to play in supporting
benefits that will build alumni affinity and engagement
the College’s long term success, and can benefit
across the lifecycle, from students to post retirement;
themselves from a global vibrant alumni community
build opportunities for alumni to get involved with the
and activities, events and communications as well as
College, and mobilise their support; seek partnerships,
from the strong reputation of the College. It is a key
collaborative opportunities and input with other
goal of the College to build a stronger, more engaged
key internal stakeholders as well as alumni to make
alumni community and to provide excellent support
programming effective; seek input from alumni to
through a mutually beneficial relationship.
ensure our programmes create value; move alumni along the engagement journey. The post holder will manage the Alumni Services and Alumni Records Assistants, and will work particularly closely with the Alumni Events Officer to develop and implement a relevant events programme in the UK. Whilst some alumni programming is in place, much needs to be created, so the post-holder will need to have the experience and ability to develop a range of new programmes and services within a relatively new team, to work closely with other team members and be a strong team player.
Candidate Information Pack Alumni Relations Manager (Programmes & Services), Imperial College London
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Job Description: Key Responsibilities Strategy •
Contribute to the development and implementation
and alumni volunteers, and provide guidance to
Strategy, supporting the Director of Alumni
volunteers.
Alumni Relations team, the Advancement Team and other relevant partners and stakeholders. Help to develop programmes that build affinity
• •
ensure that we have a relevant and innovative portfolio of alumni events that support the AR
journey.
strategy, providing event leadership and project
Develop and implement a student engagement
management where appropriate (particularly for UK
programme, building within the student body a
events); events should closely involve and support
strong sense of affiliation with the College and
the Advancement Team.
the alumni network; the initial focus will be on developing and advising on consistent messaging
•
developing relevant partnerships, such as with Careers and the Student Union.
messaging support your programmes. •
local and international activities and volunteering
engaging them early on to benefit from the volunteering opportunities.
opportunities. •
Advancement Team, Careers, Outreach, Student
the Alumni Weekend to be the focus of these if appropriate. •
Union, and key Alumni Associations (e.g. RMSA). •
or Council meetings, other internal and external
alumni, with a particular initial focus on a review of the Student Union. •
Develop meaningful opportunities for alumni to get involved with or volunteer for the College and alumni community, and mobilise their support; seek partnerships, collaborative opportunities and input with other key internal stakeholders as well as alumni to make programming effective; ensure opportunities cover the support of student
Support the Director of Alumni Relations to deputise on presentations, representation at Board
Enhance our services and benefits package for the alumni portal and potential partnerships with
Work closely, where appropriate, with key internal stakeholders such as other members of the
Build the milestones celebration programme, using reunions and building alternative options over time
Work closely with the Alumni Engagement Officer (Global Outreach), to ensure co-ordination of
Introduce a Young Graduates (YG) Programme, Imperial network and services, and build specific
Work closely with the Alumni Communications Officer to ensure that communications and
and programmes at Faculty/Department level, and
•
Work closely with the Director of Alumni Relations, Alumni Events Officer and other team members,
helping to move alumni along the engagement
•
Identify past traditions that can be re-energised and build on new traditions to help create affinity.
and engagement with alumni across the lifecycle,
•
Develop stewardship programmes for student
of relevant aspects of the Alumni Relations Relations and working collaboratively with the
•
•
meetings, internal and external liaison, travel. •
Help build the visibility of the Alumni Relations programme and team internally and externally.
•
Foster, maintain, and enhance close and meaningful relationships with alumni, students, faculty, parents, donors, and volunteers. Support the work of the development team in visiting prospects and finding relevant engagement opportunities for alumni; write contact reports.
recruitment, enrichment of student experience and employability; development of strong alumni community. Candidate Information Pack Alumni Relations Manager (Programmes & Services), Imperial College London
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Job Description: Key Responsibilities
Strategy [continued]
Management
•
•
Ensure that Alumni Relations supports opportunities for identification and cultivation of
and appraisals, delegate appropriately, ensure
alumni prospects and co-ordinates closely with the
that team members are meeting objectives, and
Regular Giving team to create synergies around
establish mechanisms for performance evaluation.
programmes. • •
•
self and line reports and provide opportunities for
periodical surveys as necessary.
growth so that the team can deliver on objectives
Establish mechanisms for review of the
and provide outstanding customer service. •
environment and politics that may impact alumni
particular focus on managing the Helpdesk. •
excellent levels of data entry and records
Help establish key performance indicators and
management; ensure that the post holder is able to support the work of the team with relevant data analysis and strategies for actively improving data
impact of alumni relations strategy.
Finance
•
Respond to inquiries from alumni, faculty, and staff in a responsive, professional, and effective manner.
•
Where appropriate, develop new systems and
In collaboration with the Director of Alumni
processes to ensure consistency of service for
Relations, review programmes and services as
alumni and to ensure queries/complaints are
well as the College’s strategy to review the budget;
handled in a timely and professional manner.
make cases for support for new programmes or •
quality and contactable alumni rates.
Within the annual budget, manage existing and/or additional alumni programmes and services.
•
Manage the Alumni Records Assistant, ensuring
relations programming. metrics demonstrating alumni engagement and
•
Manage the Alumni Services Assistant, ensuring a high quality delivery of membership services, with a
Benchmark with competitors but also keep upto-date with changes in society, technology,
•
Manage continuous professional development of
Carry out both major surveys of alumni and more
effectiveness of the plan. •
Conduct regular meetings, one to one discussions
•
Analyse performance, present results and put
services and withdraw others when appropriate.
forward recommendations through briefings,
Identify possible revenue generating activity so
presentations and written reports for the Director
as to be able to support additional activities or
of Alumni Relations.
determine areas where income can offset current costs.
•
Ensure the team delivers outstanding customer service.
Candidate Information Pack Alumni Relations Manager (Programmes & Services), Imperial College London
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Person Specification Competencies, Skills and Abilities
Education and Qualifications
•
•
Excellent strategic planning skills, goal-oriented;
Educated to degree level or equivalent.
setting objectives and delivering against them •
Leadership skills, including the ability to manage a team, to delegate and to execute
•
Strong project management, organisational and follow-through skills, with the ability to manage
Knowledge •
strategy •
Demonstrated ability to develop meaningful programmes and services
•
membership or relationship management position •
•
Experience of producing high level quality events
•
Strong interpersonal and communication skills, characterised by the ability to listen, to speak
the institution • •
and volunteer programmes
Desirable
Ability to build strong relationships (internally
•
conflict and build consensus, to work collegially and collaboratively Experience of developing KPI’s and demonstrating impact •
Experience in managing and developing volunteers
customer service; able to make presentations and externally) in a confident manner, to resolve
•
Experienced in developing and delivering programmes, and/or services and benefits
and to write well with a strong commitment to •
Understanding of alumni relations and fundraising and how they contribute to the overall success of
Experience of developing volunteer programmes and managing volunteers
Significant professional experience in alumni relations, fundraising, charity, non-profit,
multiple projects and competing deadlines •
Proven ability to design, develop, and deliver a
Knowledge and experience of the Higher Education sector
•
An understanding of fundraising and the role of alumni relations or supporter engagement in working with development priorities
Experience of membership or alumni portals, and the ability to oversee a review and redevelopment of a portal
•
Experience of large customer or membership databases, ideally the Raiser’s Edge
•
Able to demonstrate initiative and problem solving skills
•
Experience of developing and managing budgets
•
Practical knowledge of the Data Protection Act
•
Computer literacy, MS Office Suite
•
The ability and willingness to attend events and meetings outside normal working hours and travel
•
Experience of designing surveys and following up results
Candidate Information Pack Alumni Relations Manager (Programmes & Services), Imperial College London
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Terms & Conditions Salary
Hours of Work
Attractive
Staff are required to work those hours which are reasonably necessary to properly and effectively fulfil
Location
the duties and objectives assigned by the Head of
South Kensington Campus
Responsible to:
Department/Division or nominee, normally not less than 35 hours a week for full time members of staff.
Length of appointment
Director of Alumni Relations
Line Management Resposibility for:
Alumni Records Assistant, Alumni Services Assistant
Permanent
Annual leave Annual leave entitlement is 39 days for full time staff
Key Working Relationships (internal): Advancement team (Development, Events, Alumni Relations) ICT, Campus Services, Library, Careers Service
(pro rata for part time staff). This is inclusive of eight days for public holidays and a total of six days each year when the College is closed over Easter and Christmas.
Key Working Relationships (external):
Pension
Alumni, donors, external suppliers and related
For staff in Levels 4-7, the occupational pension
professional networks (e.g. CASE)
scheme is the Universities’ Superannuation Scheme (USS). Staff who are already members of the Federated Superannuation System for Universities (FSSU) or the National Health Service Pension Scheme (NHSPS) may, if they are still eligible, retain their membership in these schemes.
Application Process Please apply by submitting a copy of your Curriculum Vitae (CV) and a covering letter highlighting your suitability for the position by email to: jack.quarrie@execucare.com For an informal conversation prior to applying to this role, please call the lead consultant, Mairi Shirley on 020-3589 0468.
Candidate Information Pack Alumni Relations Manager (Programmes & Services), Imperial College London
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Execucare UK 71-75 Shelton Street London WC2H 9JQ United Kingdom (44) 20 7470 8865 Execucare USA 200 North Larchmont Boulevard Los Angeles 90004-3707 USA (1) 323 4606202 Execucare New Zealand Level 1 97 Cuba Mall Wellington 6142 New Zealand (64) 4385 1904
Candidate Information Pack Alumni Relations Manager (Programmes & Services), Imperial College London
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