Head of Development Candidate Information Pack
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Letter from the Director of Development Welcome, Thank you for considering joining us here at the University of London as our Head of Development. The Development Office is a new team, still growing and learning a lot about this pioneering, global institution. Until 2015, the year that I arrived, the University had never had a central Development Office, which created an amazing opportunity to build something from scratch. This opportunity brought a fair number of challenges, but I have not regretted my move here for a minute. So, if you’re ambitious and have a ‘can-do’ attitude, then I would welcome your application to join our team and work closely with me to build a long-term sustainable fundraising and engagement programme for the University of London. It is clear that a new operation, especially in such a unique, historic and complex structure, can only flourish with ambitious, passionate and clear leadership. I can say with complete certainty that the University of London has outstanding leadership in our Vice-Chancellor, Professor Sir Adrian Smith, and our Chair of Trustees, Sir Richard Dearlove. Both are fully committed to our work and the vision of embedding philanthropy throughout the University.
The Development Office team now comprises 13 full-time members of staff, with further growth in progress for the exciting year ahead. In our first full year of operation, we delivered more than £1m of philanthropic (cash) income for the University, and are close to £1.5m income as we complete our second full year. There are more than one million constituents on our central database (Blackbaud CRM), and whilst we do not have up-to-date contact details for everyone, the positive responses we receive from all those we meet demonstrates the enormous potential we have for success. The Head of Development will complete the senior management team for the Development Office, working alongside me, and with the Head of Development Operations (Dr Karl Newton) and Head of Constituency Engagement (Holly Peterson), on all aspects of our development programme. Above all, you will know that a successful development programme can only happen when the people involved work as a team and are fully committed to the work they do. We have a great team in place and the Head of Development is critical to helping us realise our potential – this really could be the role that defines your career. I look forward to your application. Bill Abraham Director of Development
Candidate Information Pack Head of Development, University of London
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Introduction
The University of London is one of the largest and most diverse universities in the world. It was founded for public benefit by Royal Charter in 1836 to promote education and knowledge, and was a pioneering institution in making higher education available to women and those unable to pursue traditional forms of study. The University is recognised globally as a world leader in higher education and consists of 18 independent member institutions and 9 specialist research Institutes. Over 120,000 students study with the independent member institutions in London, many of which have their own degree awarding powers. The University is home to the School of Advanced Study, the national centre for arts and humanities research and public engagement, and the University of London Institute in Paris is dedicated to connecting the UK to the Francophone world through cultural and scholarly exchange.
Based in the heart of Bloomsbury at the iconic Senate House, the University is also home to Senate House Library, one of the world’s most prestigious research libraries and a valuable resource for students and researchers alike. The strategic vision of the University is “To make a unique contribution to learning and research-led scholarship through our unrivalled network of member institutions, our global reach and reputation, and the breadth of high-quality innovative academic services and infrastructure.” This vision aims to fulfil the University’s future plans and ambitions, while building upon its heritage, public benefit mission and existing strengths. For further information about the University, please visit www.london.ac.uk
The University supports more than 50,000 students in over 180 countries worldwide studying for a range of qualifications through its International Programmes (formerly known as the External System). In addition, the University also has more than a million people currently enrolled on its short courses through the Coursera online platform. Through each of these bodies, the University of London offers almost every subject covered in any university curriculum, providing unparalleled access to education both in London and across the globe. Candidate Information Pack Head of Development, University of London
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Structure of the University of London Member Institutions of the University of London: Birkbeck, University of London City, University of London The Courtauld Institute of Art Goldsmiths, University of London Heythrop College The Institute of Cancer Research King’s College London London Business School The London School of Economics and Political Science London School of Hygiene and Tropical Medicine Queen Mary University of London Royal Academy of Music The Royal Central School of Speech and Drama Royal Holloway, University of London The Royal Veterinary College St George’s, University of London SOAS, University of London UCL Central Academic Bodies of the University of London: School of Advanced Study University of London Institute in Paris University of London International Academy
The central academic bodies of the University of London School of Advanced Study University of London
University of London International Academy University of London Institute in Paris
Candidate Information Pack Head of Development, University of London
Senate House Library Human Rights Consortium Warburg Institute Institute of Philosophy Institute of Modern Language Research Institute of Latin American Studies Institute of Historical Research Institute of English Studies Institute of Commonwealth Studies Institute of Classical Studies Institute of Advanced Legal Studies
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Development at the University of London The University of London has a long history of philanthropic giving, but until the establishment of the Development Office in 2015, had not actively fundraised for a number of years. The University is looking to embed philanthropy across the institution and create a step-change in income to support its strategic plan. The core aims for the University’s future activities, which will be the key focus for the Development Office, are to: •
Access to Education
Deliver academic excellence through research and teaching
•
Widen access to a world-class education
•
Create a collaborative programme of engagement for public benefit.
Below and Right: Pages from University of London ‘Access to Education’ case for support
Providing access to education to all for almost 200 years
23.1 million visits to digital resources and information platforms provided by the School of Advanced Study in 2014-15
11 Shakespeare folios, including 4 first folios and 3 early quartos
6 Nobel Prize winners
50 named special collections in Senate House Library, featuring authors from Francis Bacon to Terry Pratchett
1948 Lillian Penson appointed as the first female university ViceChancellor in the Commonwealth
Over 1 million learners enrolled for University of London MOOCs on the Coursera online platform in 2016 89,000 active users of the world’s first employability MOOC from The Careers Group and the University of London International Programmes in 2014
Candidate Information Pack Head of Development, University of London
www.london.ac.uk/alumni Access to Education
1969 The University of London Institute in Paris incorporated into the University of London
1878 The first women in the UK admitted to study University of London degrees
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308 Being Human Festival 2015 events held in 36 towns and cities across the UK
68,000 participants from around the world in School of Advanced Study events each year
84 degree programmes studied by distance learning in 180 countries
2,000 JobOnline vacancies posted every week by The Careers Group for graduates and students
150 years since the first University of London overseas examination in Mauritius
29 students received the first University of London degrees in 1839
9 internationally recognised specialist research institutes dedicated to the humanities
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Development at the University of London
The senior leadership of the University, including the Vice-Chancellor and the Chair of the Board of Trustees, have been the driving force in the establishment of the Development Office. The University has now invested in a team and structure that has already brought together many disparate aspects of development and engagement activity across the central academic bodies, which include the School of Advanced Study, Senate House Library, the University of London International Programmes and the University of London Institute in Paris. The Development Office team has successfully implemented Blackbaud CRM as the central knowledge base for all alumni and philanthropic activity for the University.
Historically, the University recorded philanthropic income from legacies and donations made directly to some of the Institutes in the School of Advanced Study. So in addition to recording, tracking and stewarding such activity in a comprehensive way, the Development Office also has a role to play in centralising all knowledge about this activity, reporting back to the University and ensuring that good governance structures are in place. This is especially true with the impending changes to fundraising regulation. The Development Office is taking the lead across the central University to ensure compliance, and that fundraising systems and processes are fit for purpose.
The Development Office’s focus for its fundraising and engagement strategy is directed to those alumni and constituents linked directly to the University through the central academic bodies. However, there are a number of historical relationships with alumni of the independent member institutions – whether as donors, or as members of a University-wide group, such as the University of London Boat Club – and in this regard the Development Office is expected to work closely with colleagues across the member institutions to ensure clarity and that any contact with these alumni is appropriate.
Candidate Information Pack Head of Development, University of London
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Development at the University of London In its first full year of operation, the Development Office raised new fundraising income (cash) across the central University of £1m, with this increasing to c. £1.5m for year two (July 2017). It is expected that this figure will continue to grow year-on-year. Examples of new gifts raised include a donation of £125,000 to support a research programme in the Institute of Advanced Legal Studies (IALS), and a donation in excess of £150,000 from the Sir John Cass’s Foundation in support of the University’s core ‘access’ mission, creating a new scholarship programme to help young Londoners to study for a degree through distance and flexible learning.
“New scholarships established to help break down barriers to university education for young Londoners” www.londoninternational.ac.uk/media/pressreleases/university-scholarships-breaking-downbarriers-young-londoners
The key responsibility for the Head of Development will be to establish a robust and positive major donor programme, which will focus on the strategic priorities of the University. The successful candidate will work closely with the Director of Development on all aspects of the Development Office, including overall strategy, operational delivery and the establishment of targets and future plans. The Head of Development will have full responsibility to manage a team of fundraisers – including two Development Managers and a Development Officer – and it is anticipated that this team will grow in line with targets and expectations. Above all this is an ideal opportunity for an ambitious candidate to take on a leadership role at an institution with real international credibility and the most enormous potential for philanthropic success. The opportunity to build a team from grass roots does not happen very often, and presents a truly unique chance for the right individual to make a real difference to their own career as well as for the University of London.
Candidate Information Pack Head of Development, University of London
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Organisation Chart - Development Office
Director of Development Executive Officer
Head of Constituency Engagement
Head of Development
Development Manager
Head of Development Operations
Development Manager
Development Officer
Regular Giving Manager
Development Communications Manager
Volunteer & Events Manager
Development Communications Co-ordinator
Database Manager
Fundraising Research Manager
Database Officer
Fundraising Research Assistant
Database Assistant
Candidate Information Pack Head of Development, University of London
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Job Description Title
Job Purpose
Head of Development
The Head of Development is a senior role within the Development Office, responsible for defining and ensuring the delivery of the philanthropic fundraising strategy for all constituents engaged with the University of London.
Department Vice-Chancellor’s Department
Section Development Office
Reports to
The post-holder will report directly to the Director of Development and will be a member of the senior management team of the Development Office.
Director of Development
Responsible for Development Manager x2 and Development Officer The Development Officer is planned recruitment for 2017/18.
Main Duties & Responsibilites 1. Work closely with the Director of Development to set the strategy for all aspects of the University’s philanthropic fundraising programme: a. This will include major/principal donor programmes, trusts and foundations and corporate philanthropy. b. Working collaboratively to lead where appropriate on philanthropic fundraising across the University’s central academic bodies. c. Additionally, work closely with the Head of Constituency Engagement on the establishment of a University Legacy giving programme and the creation of appropriate recognition for regular donors (e.g. giving circles). 2. Be personally responsible for managing a portfolio of major/principal donor prospects and to work closely with the Director of Development to meet personal and team goals for philanthropic fundraising income including substitutional funding. 3. Work collaboratively with all colleagues in order to embed philanthropy across the whole institution - ensuring this is part of an integrated strategy to connect with our alumni and other constituents in a meaningful lifelong relationship for the benefit of the University.
Candidate Information Pack Head of Development, University of London
4. Develop and refine the University’s ‘Case for Support’ and related fundraising priorities – in the process, creating a portfolio of current and future fundraising priorities for the University and ensuring that each project has a coherent case for support. At all times, priority projects must align with the University’s agreed priorities and meet ethical and financial guidelines for the acceptance of donations. 5. Be responsible for working closely with the Prospect Research Manager to develop and maintain the central pipeline of fundraising projects and priorities for the Development Office which should be aligned to agreed priorities. This pipeline will be created using information from various parts of the University (from both internal Development Office colleagues and senior colleagues throughout the institution): a. This will require the establishment of a clear and robust measurement and reporting system to enable a regular reporting framework for progress against agreed institutional targets; b. Subsequently, this will require the establishment of a ‘moves-management’ strategy and for all major donor prospects (to include institute-led philanthropic gifts and regular giving prospects as appropriate).
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Job Description Main Duties & Responsibilites 6. Be responsible for establishing and delivering a robust
e. Work closely with the Head of Development
procedure for dealing with major/principal donors,
Operations to generate transparent and accurate
ensuring that any agreed donations will perform as
metrics to assess the quality and performance of
expected:
all philanthropic activity for the University;
a. This will require working closely with the Head
f.
Work closely with the Head of Constituency
of Constituency Engagement and Head of
Engagement and Head of Development
Operations to create templates for stewardship
Operations to develop and embed measurable
and donor management strategy in order to
outcome matrices for activity to ensure
enable clear stewardship processes for each
the highest returns on proposed resource
donor.
investment;
7. Take responsibility for ensuring that new projects and fundraising priorities agreed by the Development Advisory Group or Vice-Chancellor’s Executive Group are steered through the appropriate internal University bodies impacted by these priorities – for example, working with the Head of Development Operations to ensure that colleagues in the Finance Department or the Institute where a project is to be delivered are involved in the process and that their full agreement and support is obtained as the fundraising projects develop. 8. Create the environment necessary to prepare the University for a future fundraising campaign. This will include creating the mechanism for developing new projects (such as departmental research funds or specific scholarships) and ensuring a streamlined process for agreeing priorities for known projects (such as endowed Professorial Chairs). 9. Play an active part as a member of the senior management team of the Development Office: a. Work closely with the Director of Development to actively drive the overall strategy and management of the development agenda; b. Line management of the fundraising team within the Development Office. c. Ensure that all colleagues are aware of their own responsibilities in delivering fundraising priorities and that all agreed processes and procedures are followed by fundraisers, administrators and academic colleagues when delivering a major/ principal donation; d. Work closely with the Head of Constituency
g. Support all Development Office team members, encouraging a motivational environment where people are challenged, developed and supported to achieve outstanding results. h. Ensure that all Development Office activities meet the agreed budgets and that any risks are actively managed. 10. Work closely with the senior management team of the Development Office and Human Resources to plan future expansion of the Development Office and ensure its integration into all aspects of the University. This includes implementing the successful recruitment, orientation and embedding of new staff into a growing development team – which will then extend to ensuring that all aspects of their training, support and development reviews are carried out appropriately. 11. Engage with the University’s global constituents whilst taking into account the relationships with the central University and with its federal partner institutions, with the goal of ensuring that University-wide programmes are complementary (whilst at the same time maintaining the integrity and coherence of the central University’s strategic aims). 12. Any other duties consistent with both the grade and scope of the post 13. To undertake other duties in support of the work of the Development Office as may be required by the Director of Development and other senior leaders at the University of London from time to time. Additional demands of the role:
Engagement to ensure consistent messaging to
The post-holder will be expected to work flexibly to meet
alumni, volunteers and other constituents for all
the requirements of their role and to travel as and when
fundraising activity;
required.
Candidate Information Pack Head of Development, University of London
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Person Specification Experience & Personal Qualities Essential
•
Articulate and literate - able to present to senior level staff (internally and externally) and produce written reports and proposals of the highest quality
•
Significant experience and success in working with philanthropic major donors and/or high net worth individuals
The ability to support internal networks to maintain relationships over time and establish new communication channels
•
Experience of taking responsibility for authorising expenditure and reconciling accounts
•
Confidence in working with senior staff in large institutions
Desirable
•
The ability to participate in networks both internally and externally
•
The ability to resolve problems with a “can-do” attitude
•
The ability to delegate effectively to other team members in the Development Office, agree clear objectives with all those in the team and ensure agreed tasks are carried out
•
•
•
•
A strong awareness of the “big picture” issues relating to the University, the HE sector generally and the wider political scene, and how this will affect the Development agenda
The ability to prioritise actions, respond to competing demands and advise the Director of Development or other senior leaders at the University appropriately Experience of building and managing mutually beneficial partnerships and networks, both internally and externally, to create opportunities for the University
•
Data literate, and able to analyse and present data clearly and effectively to a wide variety of audiences
•
Ability to lead, build and work within teams effectively
•
Ability to deal tactfully and effectively with staff at all levels, demonstrating discretion and tact where appropriate
•
Demonstrable experience of willingness to take difficult strategic decisions, an ability to resolve complex problems and able to negotiate and influence at senior management level using persuasive arguments
•
•
Understanding of how to manage the reputational risk with the alumni and constituent audience ensuring the University’s philanthropic fundraising adheres to our agreed ethos and values. A thorough and detailed approach with meticulous attention to detail
Candidate Information Pack Head of Development, University of London
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Experience of managing a team, and able to manage a team to deliver agreed income targets
•
Ability to lead through change and help teams define their function, to include facilitating the learning and development of others
•
Experience of fundraising with an institution which is both international and complex
•
Understanding of recruitment, interview and induction processes
Technical Knowledge & Skills Essential •
Experience of financial/budget management and planning
•
Exceptional IT and administrative skills, including a good working knowledge of Microsoft Office packages
•
Strong literacy and numeracy skills
•
The ability to receive, understand and convey complex ideas e.g. report writing and data analysis
•
Experience of analysing and assessing large amounts of information and data
•
Understanding of the function and purposes of customer relationship databases and systems – for example, Raiser’s Edge or Enterprise CRM
Education & Professional Qualifications Essential •
Educated to degree level or equivalent calibre
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Person Specification Competency Requirements
Essential
Desirable
Adapting to change
C
D
Commercial awareness
C
Creativity & innovation
C
Customer focus
D
Interpersonal understanding
C
D
Leadership
C
D
Managing resources
C
Organisational commitment
D
Proactivity & planning
C
D
Problem solving & decision making
C
D
Performance Management
D
Resilience
C
Staff development & commitment to learning
C
Striving for excellence
C
Working collaboratively with others
D
D
Competencies are scored on an A-D scale, with D representing the highest demonstration of the competency. For further information on each of the competencies and relevant levels, please refer to the University’s Competency Model http://www.london.ac.uk/5258
Candidate Information Pack Head of Development, University of London
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Terms & Conditions Salary
Application Process
Band 9: £51,281 - £62,354 per annum
Annual leave
Please apply by submitting a copy of your
30 days + closure days + Bank Holidays
Curriculum Vitae (CV) and a Covering Letter
Pension
highlighting your suitability for the position
Membership of USS is offered
by email to:
Probationary Period
claire.reynolds@execucare.com
6 months
For an informal conversation prior to
Additional Benefits
applying to this role, please contact Mairi
Additional benefits can be found on pages 14 & 15 of this pack
Shirley at mairi.shirley@execucare.com.
Dignity at Work Applicable to employees of the Central Academic Bodies and central activities of the University of London (the “central University”) and University staff deployed to Health Education England. 1.1 The Central Academic Bodies and central Activities of the University of London (the “central University”) has a proud legacy of widening access to its services and facilities and a mission actively to promote diversity, social inclusion and respect for every individual in his or her dealings with staff, students, academic and business partners and the general public. The central University’s Equality Policy sets out in more detail our approach to equality issues generally. 1.2 It is the policy of the central University that every member of staff is treated with dignity and respect at work free from: Victimisation Bullying (physical and psychological) Harassment Disability discrimination Racial discrimination Sex discrimination Religious discrimination Sexual orientation discrimination Age discrimination Candidate Information Pack Head of Development, University of London
1.3 Discriminatory behaviour may be perceived to be unacceptable even if there is no intention to cause offence. Unacceptable behaviour has the effect of establishing an intimidating, hostile, degrading, humiliating or offensive working environment and may include actions, jokes or inappropriate suggestions and can be verbal and non verbal. This is not a complete list but simply a guide to the types of behaviour which may be involved. In general any unwanted and unwelcome behaviour which undermines an individual’s dignity at work is unacceptable. 1.4 In some circumstances matters may be resolved informally but at any time staff have the right to use the formal procedure where complaints will be handled under the central University’s Grievance Procedure or Disciplinary Procedure. If this is the case and you believe that you or another person is subject to any form of discrimination please report the matter, which will be dealt with in the strictest confidence, to the most appropriate senior member of staff or student officer. On receipt of a complaint the Human Resources will investigate and if appropriate will invoke the central University’s disciplinary procedure. It is the central University’s policy to impose full sanctions against anyone found to be in breach of the central University’s Equal Opportunities Policy which includes termination for gross misconduct.
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Terms & Conditions
Employee Benefits The University of London offers a range of Employee Benefits, including:
Generous Annual Leave
Excellent Pension Schemes
Free Eye Care Vouchers
Salary Sacrifice
Training
Courtauld Gallery
Senate House Library
USS for Academic and Managerial Staff and SAUL for Clerical Staff
Schemes and staff benefits including Childcare Vouchers and Cycle to Work Scheme
Free entry
part 1 of 2
27 days or 30 days dependent upon level + closure days + Bank Holidays
And contributions towards eye care
Range of staff development activities and wider educational opportunities
Free membership
london.ac.uk Candidate Information Pack Head of Development, University of London
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Terms & Conditions
Employee Benefits Flexible Working
Staff Association
Interest Free Season Ticket Loan
EAP
Available after probation
A confidential service which provides practical information and emotional support on a wide range of topics
Incremental Salary Scale
Housing Service
Student Central Gym
Career Support
And Activity Based Working
Annual incremental progression through the salary band relevant to the role
Staff are entitled to free associate membership
part 2 of 2
And other societies – Choir/Martial Arts/Drama
Advice on a range of private accommodation issues
Careers coaching and advice on CV and applications
london.ac.uk Candidate Information Pack Head of Development, University of London
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Candidate Information Pack Head of Development, University of London
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