HEAD OF ALUMNI RELATIONS AND REGULAR GIVING CANDIDATE INFORMATION PACK
CONTENTS Welcome Letter
3
Nottingham Trent University (NTU)
4
Development and Alumni Relations at Nottingham Trent University
7
Department Structure
8
City of Nottingham
9
Job Description
11
Person Specification
13
Terms and Conditions of Employment
14
How to Apply
14
Candidate Information Pack Head of Alumni Relations and Regular Giving, Nottingham Trent University
2
WELCOME LETTER
Nottingham Trent is a forward-looking, ambitious and entrepreneurial university, and 2017 has been an exceptional year for us.
Being relatively new to the University myself, I continue to be impressed by the level of professionalism and ambition, as well as the warmth, of my colleagues.
Winning “Modern University of the Year� by the authoritative Times and Sunday Times 2018 guide is the latest in a string of prestigious accolades that give external recognition to our achievements.
This is a career defining opportunity to play a pivotal leadership role in fulfilling our mission to change lives and society.
Indeed, it is rewarding to see key initiatives in our Strategic Plan, Creating the University of the Future, starting to bear fruit and enabling us to serve our students and society better.
As a senior member of the DARO Team, the Head of Alumni Relations and Regular Giving will have an opportunity to create a sectorleading programme and drive a step change in alumni and community engagement across the University.
If our plans excite you, we look forward to hearing from you. Magdalena Douleva Director of Development and Alumni Relations
As we prepare to celebrate our 175th Anniversary next year, embark on a major philanthropy campaign, and launch a new alumni and community engagement strategy, it is a particularly exciting time to be joining the Development and Alumni Relations Office (DARO). Candidate Information Pack Head of Alumni Relations and Regular Giving, Nottingham Trent University
3
NOTTINGHAM TRENT UNIVERSITY KEY FACTS AND FIGURES * *
29,900 students
More than 4,000 academic and professional staff
* Nearly 200,000 alumni in 146 countries * Helped to establish 400 new businesses over the past decade, with over 70% still trading and employing around 500 people
NOTTINGHAM TRENT TODAY •
Awarded “Modern University of the Year” in The Times and Sunday Times Good University Guide 2018 – the most authoritative guide in the UK
•
*
Invested close to £350 million in our estates (campuses in the City, Clifton, Brackenhurst, and the Creative Quarter), equipment and staff in the last 10 years alone, making a major contribution to the regeneration of the East Midlands.
Received a GOLD rating as part of the government’s recent Teaching Excellence Framework (TEF) and were ranked 3rd in the country, for the quality of our teaching
•
Shortlisted for “University of the Year”, alongside 5 of UK’s best higher education institutions; the awards, dubbed the “Oscars” of the higher education sector, celebrate the talent, dedication and innovation of individuals and teams across all aspects of university life
•
Climbed 19 places to be ranked 34th in the Guardian University Guide 2018
•
The National Student Survey (NSS) 2017 ranked NTU in the Top 10 in the UK for student satisfaction; nearly 3 million students from 357 institutions participated
•
Recognised as the greenest, most sustainable university in the UK in the reputable People and Planet University League 2016
•
Received the Queen’s Anniversary Prize in 2016, the highest honour for a UK university, in recognition of our world-class research.
Candidate Information Pack Head of Alumni Relations and Regular Giving, Nottingham Trent University
4
NOTTINGHAM TRENT UNIVERSITY
INNOVATING SINCE 1843 Nottingham Trent University (NTU) is a modern
The combination of academic depth, vocational
and forward-looking institution that makes an
relevance, close links with employers, and sector-
important contribution to the social, cultural, and
leading teaching and learning innovations, enable
economic wellbeing of the city, county and wider
the University to equip our students with the
region.
capabilities they need to thrive. For employers,
We have a long and proud history of being an
it means an expansion of the talent pool. For
active member of the community, and our roots trace back to the Nottingham Government School
society, it leads to enhanced community cohesion. All of this sets the University and our students
of Design, which was established in 1843 and
apart.
helped drive innovation and skills to ensure
Our exceptional teaching is underpinned by
the prosperity of the textiles industry across
world-class research and excellent scholarship.
the region. Today, the University boosts the UK
The University hosts a range of internationally
economy by more than ÂŁ900 million a year and
renowned and world-leading research groups
generates 10,500 jobs.
across our eight schools.
We support our students to develop the
The innovative, practical solutions we have
knowledge, skills, and confidence to play the
provided to major societal challenges have had
positive role in society that they choose for
an enduring impact on people’s lives, both in
themselves. A quarter of our students come
the UK and across the globe. These include
from low-income families. At the same time, NTU
breakthroughs in 3D X-ray imaging and airport
has one of the strongest graduate employment
security, identifying new methods to treat some
records of any university in the UK. Almost 90%
of the most widespread types of cancer, and
of our 2016 graduates were in graduate-level
pioneering work in the management of natural
employment or graduate entry education within
water resources.
six months after graduation. Furthermore, we work with approximately 30,000 schoolchildren every year, and those who take part in our outreach programmes are twice as likely to apply to and succeed at university. Candidate Information Pack Head of Alumni Relations and Regular Giving, Nottingham Trent University
5
NOTTINGHAM TRENT UNIVERSITY
CREATING THE UNIVERSITY OF THE FUTURE
REALISING OUR VISION
However, the university of the future does more
helping the University connect employers’ needs
than just educate students. It plays a vital role in
and students’ aspirations, with NTU securing
the economic, cultural, and social sustainability
more than £21 million for the ten years 2006 -
of its city and region. While we are proud of
2016. We are now entering the next phase of
our achievements, we knows we cannot afford
our development, and private support will play
to rest on our laurels. Over the coming years,
an increasingly important part in our funding
we anticipate significant shifts in students’ and
mix. We are, therefore, planning a major strategic
employers’ expectations, and the skills and
fundraising campaign over the next five years,
knowledge that young people will need to thrive in
which will allow us to strengthen our impact,
tomorrow’s world.
and mobilise our community of 200,000 alumni,
As we prepare for our 175th anniversary in
To date, philanthropy has played a key role in
friends, corporate and foundation partners.
2018, we are poised for the next phase of our development. The strategic plan, Creating the
University of the Future, provides the roadmap to strengthen further our teaching and learning provision and our research impact, to continue to meet and exceed the expectations of students and partners, and to enhance the richness and resilience of our community. To realise these goals, we must continue to innovate and engage employers, alumni, friends, and other stakeholders. We will also need to make additional targeted investments and leverage the power of philanthropy to mobilise our community and achieve our vision. Candidate Information Pack Head of Alumni Relations and Regular Giving, Nottingham Trent University
6
DEVELOPMENT AND ALUMNI RELATIONS In August 2014, Professor Edward Peck took up the post of Vice-Chancellor. Under Professor Peck’s leadership, the University has developed and launched a fresh institutional strategy that will embrace the opportunities and address the challenges presented by the new environment for higher education. The University is investing more than £24 million in the delivery of this strategy. As part of this, it is also looking to ensure appropriate capacity and capability at senior level to drive forward on the implementation. Our new strategic plan, Creating the University
of the Future, calls for a step-change in our fundraising and alumni and supporter relations. Following a review of our external engagement in 2016, the University Executive Team approved additional investment in strengthening the Development and Alumni Relations Office (DARO). Magdalena Douleva was appointed Director of Development and Alumni Relations in 2016, to lead an ambitious advancement programme
As a result of increased investment in DARO, the
that will match the aspirations of the University.
University is recruiting for two senior leadership
Magdalena brings extensive strategic fundraising
roles – a Head of Philanthropy and a Head
and constituency relations experience from
of Alumni Relations and Regular Giving. Both
a breadth of institutions and organisations
positions will play an integral part in developing
worldwide, including University College Dublin,
and implementing the new DARO strategy. In
Rotterdam School of Management, American
both cases, there is an opportunity to shape the
University in Cairo, and Christian Aid.
respective programmes from inception, in the context of increased visibility within the University and a supportive and committed leadership team. The University wishes to underline its wholehearted commitment to philanthropy and the importance it places on alumni and donor engagement as part of its future. DARO is part of the Employer and Economic Engagement (EEE) directorate, formed following the appointment of the Pro-Vice Chancellor EEE, Michael Carr, in late February 2016. The work of this directorate directly supports the strategic themes of Creating Opportunity; Valuing Ideas and Enriching Society.
Candidate Information Pack Head of Alumni Relations and Regular Giving, Nottingham Trent University
7
DEPARTMENT STRUCTURE DEVELOPMENT AND ALUMNI RELATIONS DIRECTOR OF DEVELOPMENT AND ALUMNI RELATIONS PA TO DIRECTOR AND TEAM PROJECT COORDINATOR
HEAD OF PHILANTHROPY
DEVELOPMENT MANAGER
DEVELOPMENT MANAGER
SENIOR DEVELOPMENT OFFICER
DEVELOPMENT OFFICER X 2
HEAD OF ALUMNI RELATIONS AND REGULAR GIVING
DEVELOPMENT SERVICES MANAGER
ALUMNI RELATIONS MANAGER
ALUMNI RELATIONS OFFICER
ALUMNI RELATIONS COORDINATOR X6 ALUMNI RELATIONS ASSISTANT X 2
SOCIAL MEDIA COMMUNICATIONS ASSISTANT
INFORMATION OFFICER
SUPPORTER RELATIONS AND STEWARDSHIP COORDINATOR DATABASE ASSISTANT
DEVELOPMENT SERVICES ASSISTANT
PROSPECT RESEARCH ASSISTANT X 2
ALUMNI AND COMMUNITY GIVING OFFICER ALUMNI GIVING COORDINATOR COMMUNITY GIVING ASSISTANT Candidate Information Pack Head of Alumni Relations and Regular Giving, Nottingham Trent University
8
CITY OF NOTTINGHAM Efficient rail links will take you to a multitude of UK destinations, while the East Midlands airport means that you can be in any European city within a couple of hours. Nottingham is also a young city with two worldclass universities and 60,000 students. More than half (54%) of the population in Nottingham hold a degree-level qualification, and 59% of the jobs in Nottingham are in Knowledge Intensive Industries, significantly above the UK average. Nottingham punches above its weight when it comes to culture, too. Locals and visitors can enjoy the city’s flourishing arts scene, including visual arts, music, theatre, cinema, literature and entertainment. For a true Nottingham experience, step into one of our cultural institutions – the Nottingham Playhouse, the New Art Exchange, the Royal Concert Hall, Theatre Royal, or Nottingham Nottingham is a dynamic and cosmopolitan city
Contemporary, dip into one of the museums, or
in the heart of England and home to around
explore the network of caves that run underneath
750,000 people.
the city.
If you are already based in the East Midlands, you
Nottingham’s cultural life received a further
will know about the fantastic lifestyle Nottingham
boost by its recent bid to become European City
offers its inhabitants. Combining a bustling city
of Culture 2023, with a diverse array of new
and a glorious countryside, this spectacular region
events and activities planned to celebrate its rich
boasts a £12.1 billion economy that has been
heritage, including the legacy of former
steadily growing over the last ten years.
Nottingham residents and literary giants Lord
As the East Midlands’ premier commercial, retail,
Byron, D H Lawrence and Alan Sillitoe.
financial and business centre, Nottingham plays a distinctive role in the UK’ national and regional economic growth, and can offer a London standard of living. The city is rapidly developing and benefitting from major regeneration projects, in which the University is playing a vital part, with £1 billion currently being spent on making the transport and business infrastructure truly worldclass. Nottingham’s central location, vibrant social life, cultural gems and stunning countryside – all at affordable prices – make it one of the most desirable places in the country to live and work. Candidate Information Pack Head of Alumni Relations and Regular Giving, Nottingham Trent University
9
CITY OF NOTTINGHAM
Getting around Nottingham could not be simpler,
With living expenses being around 5 to 7% lower
with a compact city centre, a tram system and
than the UK average, you will find your income
pedestrianised streets that are easy to navigate.
goes that little bit further in Nottingham. Whether
From the UK’s oldest tavern to a host of
you are looking to buy or rent, property across
restaurants including Michelin-starred Sat Bains,
the city stretches from airy loft conversions in the
there is something for every taste.
city’s historic Lace Market, to modern riverside
If shopping is your passion, then you are in for
apartments. For a family-friendly area, West
a treat as retail options have seen Nottingham ranked 5th in the UK for the quality of our retail
Bridgford, Mapperley or Beeston, or perhaps one of the gothic Victorian mansions in the Park Estate
experience.
might suit your needs.
For those who prefer sport, you would not be
These are some of the reasons the city is home
short of choice. Home to two football clubs, the world-famous Trent Bridge cricket ground, plus the National Water Sports Centre and many country parks, Nottingham is as varied as it is
to major UK companies and to one of Europe’s largest life science business incubators with over 200 businesses employing more than 600 people in cutting-edge industries of advanced biopharma
lively. Unsurprisingly, many of our students and
and medical technologies.
staff play for their local sports clubs, while many
At Nottingham Trent, we want our staff to enjoy a
more enjoy the natural landscapes of Sherwood
good work-life balance and to thrive, which is why
Forest (made famous by the legend of Robin
the University is confident that you will find what
Hood), or the beautiful Peak District, both just a
you are looking for in Nottingham.
short drive away.
Candidate Information Pack Head of Alumni Relations and Regular Giving, Nottingham Trent University
10
JOB DESCRIPTION TITLE Head of Alumni Relations and Regular Giving REPORTS TO
Director of Development and Alumni Relations
RESPONSIBLE FOR
Alumni Relations Manager, Alumni and Community Giving Officer
JOB PURPOSE
The Head of Alumni Relations and Regular Giving will be part of DARO’s senior management team, responsible for the strategic and operational leadership of the Alumni and Community Relations and Giving functions, driving activity and developing new approaches to ensure that the overarching objectives of engaging the University’s 200,000 alumni and the wider community, and building sustainable regular giving income streams are achieved. They will be responsible for shaping and implementing a new strategy that ensures the University continues to lead and innovate. Working collaboratively and confidently with the senior leadership of the University, the Head of Alumni and Supporter Engagement will bring a strategic, integrated, creative, and innovative approach to the alumni relations and alumni and community giving team, drawing on the support of the Director of Development and Alumni Relations and senior University leaders as required.
Candidate Information Pack Head of Alumni Relations and Regular Giving, Nottingham Trent University
11
JOB DESCRIPTION PRINCIPAL DUTIES AND RESPONSIBILITIES 1. Develop, in consultation with the Director of
3. Line-manage the Alumni Relations Manager
Development and Alumni Relations, a new
and Alumni and Community Giving Officer, and
integrated strategy and implementation plan
provide strategic direction, leadership, motivation
to bring together alumni relations, community
and support to the wider team of fourteen, while
relations, alumni volunteering, and regular giving
retaining focus on performance and KPIs.
(alumni and community), featuring: a. A strategy for engaging the University’s 200,000 living alumni, including targeted approaches for the largest geographic clusters – in the UK and overseas; b. A strategy to enable a step change in regular giving and overall participation from alumni; c. A community giving and engagement plan emphasising RoI and donor retention; d. A cohesive plan for international alumni chapters, focusing on a small number of locations with a critical mass of alumni; e. A tailored programme of activity for younger alumni; f.
A revamped alumni membership offering;
g. An integrated events plan, including special interest events; h. A master communications schedule, including communications with current students; i.
j.
A plan for transforming the alumni website
4. Take responsibility for achieving own team’s philanthropic income targets, and deliver a stepchange in alumni and community giving. 5. Be responsible, in consultation with the Director of Development and Alumni Relations, for developing own team’s budget, tailoring the programme to the available resources and monitoring expense against that budget. 6. Work with other teams in DARO to maximise “return on engagement” from alumni and community contacts. 7. Oversee liaison between own team members and others in the University to ensure that there is effective communication with senior colleagues on matters relating to key strategic relationships, alumni events, alumni group activities, University publications, web and email communication. 8. Establish and manage relationships with a small portfolio of prospective regular donors and senior volunteers. 9. Keep up-to-date with latest innovations, trends and
and social media presence, and the creation of
developments in the field (best practice, as well as
compelling content;
changes in relevant legislation and regulation).
Regular satisfaction and benchmarking surveys.
2. Take an holistic approach to maximising alumni engagement, in particular, and deliver a sectorleading programme of events, communications, volunteering opportunities, giving appeals, benefits,
Special requirements: The post holder may be required to work occasional out of hours and weekends. All staff are expected to comply with the University’s Health and Safety and Equal Opportunities policies in
and other activities, that will engage alumni
the performance of their duties.
through their journey from pre-graduation until
N.B.
their “Diamond Jubilee” (celebrating 60 years since
any other duties, which may reasonably be required
graduation), and at every stage in-between.
as within the nature of the duties and responsibilities
The post holder may be required to undertake
of the post as defined, subject to the proviso that normally any changes of a permanent nature shall be incorporated into the Job Description in specific terms.
Candidate Information Pack Head of Alumni Relations and Regular Giving, Nottingham Trent University
12
PERSON SPECIFICATION QUALIFICATIONS AND EDUCATION
KNOWLEDGE
•
Educated to degree level
•
•
Postgraduate qualification in marketing/
practice within the context of regular giving and alumni relations in a university or similar non-
communications/sales/project management*
profit environment (e.g. direct marketing and
EXPERIENCE • • •
donor relations in a large charity/membership
Significant experience in a senior fundraising, alumni relations, marketing or high-end sales role
organisation) •
•
mix and, in particular, strategies for developing a
alumni relations, marketing or high-end sales teams
sustainable regular giving programme
Experience of managing regular giving, marketing, Demonstrable success of managing relationships
• •
Knowledge of the legislative framework in
environment
taxation legislation, data protection legislation,
Experience of data analysis and the utilisation of
fundraising regulation, etc. • •
Knowledge of trends, best practice and challenges in the sector internationally*
Experience gained in a customer-focussed Fluency with digital marketing *
The strategic aims and ambitions of Nottingham Trent University*
Regular giving fundraising in a university
environment* •
contacts and influencers connection with gifts and the holding of data –
environment* •
Knowledge of national and sector trends, key
with multiple stakeholders in a complex
data to drive strategic decisions and marketing •
Comprehensive understanding of the fundraising
Proven track record of managing fundraising,
or high-end sales programmes •
Thorough understanding of current theory and
SKILLS •
Exceptional interpersonal skills, with strong evidence of the ability to develop and manage relationships, externally and internally
•
Exceptional written and verbal communication skills and influencing skills
•
Excellent leadership and team management skills
•
Strategic planning skills
•
Ability to influence and operate at a senior level
•
Self-motivation and the ability to work on own initiative and constantly maintain a drive for success
•
Ability to manage multiple activities and to prioritise under pressure of time and resources
•
Ability to solve problems creatively and tackle challenges with enthusiasm and pragmatism
•
Ability to use tact and discretion
•
Ability to adapt to different circumstances and environments*
* Desirable
Candidate Information Pack Head of Alumni Relations and Regular Giving, Nottingham Trent University
13
TERMS AND CONDITIONS OF EMPLOYMENT Nottingham Trent University is seeking an exceptional
ADDITIONAL BENEFITS AVAILABLE TO ALL STAFF
individual and will offer an attractive salary,
The University’s Flexible Benefits provide a range of services, discounts and offers to University staff and their families, paid for via monthly deductions direct from salary. Please visit the University website for upto-date information http://www4.ntu.ac.uk/human_ resources/benefits/index.html
commensurate with experience, for a highly talented post holder in this role. The University offers 35 days per annum of annual leave, and a pension of 9.9%. Relocation expenses (up to a maximum of £8,000) might be available for candidates relocating to Nottingham. CORE BENEFITS PROVIDED AS PART OF THE REWARD PACKAGE •
Annual holiday entitlement of 35 days, plus 8 bank holidays and 5 University closure days.
•
Local Government Pension Scheme - a ‘career average’ pension scheme with a current employee contribution rate of 9.9%, and a death in service
EQUALITY OF OPPORTUNITY POLICY The University is committed to embedding equality and inclusion in all of its practices and aims to establish an inclusive culture, that celebrates diversity, is free from discrimination and based on the values of dignity and respect.
benefit of 3 x pensionable salary. •
NTU death in service benefit of 2 x basic annual salary.
•
The option to receive either: •
Private Medical Insurance, or
•
An Annual Health Assessment
HOW TO APPLY Please apply by submitting a copy of your Curriculum Vitae (CV) and a covering letter highlighting your suitability for the position no later than midnight on Monday 6th November 2017 by email to: claire.reynolds@execucare.com. Interviews at Execucare 8 November to 22 November Interviews at Nottingham Trent 27 November and 29 November For an informal conversation prior to applying to this role, please contact Execucare, the University’s executive search consultants: Joanna Logan on 020 3589 0467 or Nicola Reames on 020 3621 1540.
Candidate Information Pack Head of Alumni Relations and Regular Giving, Nottingham Trent University
14
Execucare UK 14 Gray’s Inn Road London WC1X 8HN United Kingdom (44) 20 3409 8981 Execucare USA (Shirley Associates) 200 North Larchmont Boulevard Los Angeles 90004-3707 USA (1) 323 4606202 Execucare New Zealand Level 1 97 Cuba Mall Wellington 6142 New Zealand (64) 4385 1904
Candidate information pack created by the Execucare design team
Candidate Information Pack Head of Alumni Relations and Regular Giving, Nottingham Trent University
1