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WELCOME LETTER FROM THE DIRECTOR OF DEVELOPMENT & ALUMNI RELATIONS Nottingham Trent University (NTU) has
Increasingly, our research has a
The Head of Development Operations,
a reputation as one of the UK’s most
global impact, with 90% judged to be
Information and Analysis will be a key
innovative and effective higher education
world-leading, internationally excellent
senior member of the DAR team, and
institutions.
or internationally recognised. It drives
will have an opportunity to set and
As we celebrate 175 years since our
innovation not only in our curriculum
lead the delivery of a new constituent
founding college first opened its doors
but also in the businesses, community
information and management strategy
in 1843, we look back on an exceptional
organisations and public sector
for DAR, providing critical support to the
year, having just climbed 18 places to
enterprises with which we partner.
fundraising and alumni relations teams,
become the 16th UK university in The
In recent years, we have secured circa
working closely with colleagues in the
Guardian University Guide 2019 – a
£40m in external research funding,
University on key institutional priorities,
league table that is based on ratings in
and we host a range of internationally
and leading and inspiring a team of six.
the areas that matter the most to young
renowned research groups that are
This is a career-defining opportunity to
people, such as student satisfaction and
developing solutions to major societal
play a pivotal leadership role in fulfilling
employment outcomes, and having been
challenges, such as the sustainable
our mission to shape lives and society.
named both University of the Year 2017
management of natural resources,
If our plans excite you, we look forward
by Times Higher Education and Modern
improving our response to behavioural
to hearing from you.
University of the Year for 2018 by the
addictions and pioneering new
Good University Guide.
approaches to fighting cancer.
Magdalena Douleva
We also won a prestigious gold rating
Our alumni, friends and partners have
Director of Development and
for our teaching excellence, sector-
always played a critical role in realising
leading student analytics, and social
our ambitions. As we embark on a
mobility work, continued to be one of
major philanthropy campaign, and
the greenest universities globally, and
prepare to launch a new alumni and
our researchers received a number of
community engagement strategy, it is a
prestigious accolades for their impactful
particularly exciting time to be joining
and innovative work.
the Development and Alumni Relations
Alumni Relations
(DAR) team.
Candidate Information Pack | Head of Development Operations, Information and Analysis, Nottingham Trent University
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NOTTINGHAM TRENT UNIVERSITY TODAY
Candidate Information Pack | Head of Development Operations, Information and Analysis, Nottingham Trent University
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INNOVATING SINCE 1843 Nottingham Trent University (NTU) is a
We support our students to develop
modern and forward-looking institution
the knowledge, skills, and confidence to
that makes an important contribution
play the positive role in society that they
to the social, cultural, and economic
choose for themselves. A quarter of our
wellbeing of the city, county and wider
students come from low-income families.
region.
At the same time, NTU has one of the
We have a long and proud history
strongest graduate employment records
of being an active member of the community, and our roots trace back to the Nottingham Government School of Design, which was established in 1843 and helped drive innovation and skills to ensure the prosperity of the textiles industry across the region. Today, the University boosts the UK economy by more than ÂŁ900 million a year and generates 10,500 jobs.
of any university in the UK. Almost 90% of our 2016 graduates were in graduate-level employment or graduate entry education within six months after graduation. Furthermore, we work with approximately 30,000 schoolchildren every year, and those who take part in our outreach programmes are twice as likely to apply to and succeed at university.
The combination of academic depth,
The innovative, practical solutions
vocational relevance, close links with
we have provided to major societal
employers, and sector-leading teaching
challenges have had an enduring
and learning innovations, enable the
impact on people’s lives, both in the
University to equip our students with
UK and across the globe. These include
the capabilities they need to thrive. For
breakthroughs 3D X-ray imaging and
employers, it means an expansion of
airport security, identifying new methods
the talent pool. For society, it leads to
to treat some of the most widespread
enhanced community cohesion. All of
types of cancer, and pioneering work
this sets the University and our students
in the management of natural water
apart.
resources.
Our exceptional teaching is underpinned by world-class research and excellent scholarship. The University hosts a range of internationally renowned and worldleading research groups across our eight schools.
Candidate Information Pack | Head of Development Operations, Information and Analysis, Nottingham Trent University
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CREATING THE UNIVERSITY OF THE FUTURE However, the university of the future
REALISING OUR VISION
does more than just educate students.
To date, philanthropy has played
It plays a vital role in the economic, cultural, and social sustainability of its city and region. While we are proud of our achievements, we know we cannot afford to rest on our laurels. Over the coming years, we anticipate significant shifts in students’ and employers’ expectations, and the skills and knowledge that young people will need to thrive in tomorrow’s world.
a key role in helping the University connect employers’ needs and students’ aspirations, with NTU securing more than £21 million for the ten years 2006 – 2016. We are now entering the next phase of our development, and private support will play an increasingly important part in our funding mix. We are, therefore, planning a major strategic fundraising campaign over the next five
As we celebrate our 175th anniversary,
to seven years, which will allow us to
we are poised for the next phase of
strengthen our impact, and mobilise our
our development. The strategic plan,
community of 200,000 alumni, friends,
Creating the University of the Future,
corporate and foundation partners.
provides the roadmap to strengthen further our teaching and learning provision and our research impact, to continue to meet and exceed the expectations of students and partners, and to enhance the richness and resilience of our community. To realise these goals, we must continue to innovate and engage employers, alumni, friends, and other stakeholders. We will also need to make additional targeted investments and leverage the power of philanthropy to mobilise our community and achieve our vision.
Candidate Information Pack | Head of Development Operations, Information and Analysis, Nottingham Trent University
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DEVELOPMENT AND ALUMNI RELATIONS AT NOTTINGHAM TRENT UNIVERSITY Magdalena Douleva was appointed Director of Development and Alumni Relations in late 2016, to lead an ambitious programme that will match the aspirations of the University. Magdalena brings extensive strategic fundraising and constituency relations experience from a breadth of institutions and organisations worldwide, including University College Dublin, Rotterdam School of Management, American University in Cairo, and Christian Aid. In early 2018, NTU successfully recruited two new senior leadership roles within DAR: Head of Philanthropy and Head of Alumni Relations and Regular Giving. Since the appointment of Professor
Our strategic plan, Creating the
Edward Peck as Vice-Chancellor in August
University of the Future, calls for a step-
2014, the University has developed and
change in our fundraising and alumni
launched an institutional strategy that
and supporter relations. Following a
embraces the opportunities and address
review of our external engagement in
the challenges presented by the new
2016, the University Executive Team
environment for higher education. The
approved additional investment in
University is investing over ÂŁ25 million
strengthening the Development and
in the delivery of this strategy, which
Alumni Relations team.
will be refreshed during 2018 – 2019. As part of this, it is also looking to ensure exceptional talent at all levels to drive
The University is now launching a recruitment campaign to appoint a third senior leadership position within DAR: Head of Development Operations, Information and Analysis. All three positions play an integral part in developing and implementing the new DARO strategy, and have an opportunity to shape the respective programmes in the context of increased visibility within the University and a supportive leadership team.
forward on the implementation.
Candidate Information Pack | Head of Development Operations, Information and Analysis, Nottingham Trent University
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DEVELOPMENT AND ALUMNI RELATIONS AT NOTTINGHAM TRENT UNIVERSITY The Head of Development Operations,
The ideal candidate for this position
Information and Analysis will set and
will have significant experience of
lead the delivery of DAR’s constituent
data management and expertise with
information and management strategy,
supporting the use of digital channels in
providing critical support to the
the context of a fundraising/marketing
fundraising and alumni relations teams,
function. S/he will be a strong nurturer
and working closely with colleagues
of people with the ability to lead and
in the University on key institutional
inspire a team, while retaining a focus
priorities such as the Graduate
on performance. Crucially, the successful
Outcomes survey. S/he will be keen to
candidate will have a proven ability to
share in collective responsibility for the
influence at the highest levels, thereby
overall leadership of DAR.
championing Development and Alumni
The post holder will lead a team of six
Relations internally and ensuring
colleagues, collectively representing the “engine” of DAR and being integral to its
collaboration towards the University’s collective mission of outstanding alumni
success.
and donor engagement.
Reporting to the Director of
The University wishes to underline
Development and Alumni Relations, and working closely with the Head of Philanthropy, the Head of Alumni Relations and Regular Giving and University colleagues, this is a
its wholehearted commitment to philanthropy and the importance it places on alumni, supporter and community engagement as part of its future.
career-defining opportunity to shape the direction of DAR’s operations, information and analysis, and ensure the University is future-ready, as it prepares for a major comprehensive fundraising campaign, and develops an ambitious alumni and community engagement strategy.
Candidate Information Pack | Head of Development Operations, Information and Analysis, Nottingham Trent University
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DEPARTMENT STRUCTURE DIRECTOR OF DEVELOPMENT OPERATIONS COORDINATOR
AND ALUMNI RELATIONS
AND PERSONAL ASSISTANT
HEAD OF
HEAD OF ALUMNI RELATIONS
HEAD OF DEVELOPMENT OPERATIONS,
PHILANTHROPY
AND REGULAR GIVING
INFORMATION AND ANALYSIS
DEVELOPMENT
ALUMNI AND
ALUMNI RELATIONS
DEVELOPMENT ASSISTANT
INFORMATION
MANAGER X 2
COMMUNITY
MANAGER
(PROSPECT RESEARCH) X 2
OFFICER
GIVING OFFICER DEVELOPMENT
ALUMNI FUND
ALUMNI
ALUMNI
SUPPORTER RELATIONS
OFFICER X 2
COORDINATOR
RELATIONS
RELATIONS
COORDINATOR
OFFICER
ASSISTANT X 2 DATABASE ASSISTANT
COMMUNITY
ALUMNI
SOCIAL MEDIA
GIVING ASSISTANT
RELATIONS
COMMUNICATIONS
COORDINATOR X 6
ASSISTANT
Candidate Information Pack | Head of Development Operations, Information and Analysis, Nottingham Trent University
DEVELOPMENT SERVICES ASSISTANT
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CITY OF NOTTINGHAM Nottingham is a dynamic and
With Liverpool and Manchester on your
cosmopolitan city in the heart of England
doorstep, there is no more convenient
and home to around 750,000 people.
place in the country to call home.
If you are already based in the East
Efficient rail links will take you to a
Midlands, you will know about the fantastic lifestyle Nottingham offers its inhabitants. Combining a bustling
multitude of UK destinations, while the East Midlands airport means that you can be in any European city within a
city and a glorious countryside, this
couple of hours.
spectacular region boasts a £12.1 billion
Nottingham is also a young city with
economy that has been steadily growing
two world-class universities and 60,000
over the last ten years.
students. More than half (54%) of the
As the East Midlands’ premier
population in Nottingham hold a degree-
commercial, retail, financial and business centre, Nottingham plays a distinctive role in the UK’s national and regional
level qualification, and 59% of the jobs in Nottingham are in Knowledge Intensive Industries, significantly above the UK
economic growth, and can offer a
average.
London standard of living. The city is
Nottingham punches above its weight
rapidly developing and benefitting from
when it comes to culture as well.
major regeneration projects, in which the
Locals and visitors can enjoy the
University is playing a vital part, with £1
city’s flourishing arts scene, including
billion currently being spent on making
visual arts, music, theatre, cinema,
the transport and business infrastructure
literature and entertainment. For a true
truly world-class.
Nottingham experience, step into one of
Nottingham’s central location, vibrant
our cultural institutions – the Nottingham
social life, cultural gems and stunning countryside – all at affordable prices – make it one of the most desirable places in the country to live and work.
Playhouse, the New Art Exchange, the Royal Concert Hall, Theatre Royal, or Nottingham Contemporary, dip into one of the museums, or explore the network of caves that run underneath the city.
Candidate Information Pack | Head of Development Operations, Information and Analysis, Nottingham Trent University
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CITY OF NOTTINGHAM Nottingham’s cultural life is further
These are some of the reasons the
enhanced by a diverse array of new
city is home to major UK companies
events and activities celebrating its rich
and to one of Europe’s largest life
heritage, including the legacy of former
science business incubators with over
Nottingham residents and literary giants
200 businesses employing more than
Lord Byron, D H Lawrence and Alan
600 people in cutting-edge industries
Sillitoe.
of advanced biopharma and medical
Getting around Nottingham could not
technologies.
be simpler, with a compact city centre, a
At Nottingham Trent, we want our staff
tram system and pedestrianised streets
to enjoy a good work-life balance and
that are easy to navigate. From the UK’s
to thrive, which is why the University is
oldest tavern to a host of restaurants
confident that you will find what you are
including Michelin-starred Sat Bains,
looking for in Nottingham.
there is something for every taste. If shopping is your passion, then you are in for a treat as retail options have seen Nottingham ranked 5th in the UK for the quality of our retail experience. For those who prefer sport, you would
With living expenses being around 5%
not be short of choice. Home to two
to 7% lower than the UK average, you
football clubs, the world-famous Trent
will find your income goes that little bit
Bridge cricket ground, plus the National
further in Nottingham. Whether you
Water Sports Centre and many country
are looking to buy or rent, property
parks, Nottingham is as varied as it
across the city stretches from airy
is lively. Unsurprisingly, many of our
loft conversions in the city’s historic
students and staff play for their local
Lace Market, to modern riverside
sports clubs, while many more enjoy the
apartments. For a family-friendly area,
natural landscapes of Sherwood Forest
West Bridgford, Mapperley or Beeston,
(made famous by the legend of Robin
or perhaps one of the gothic Victorian
Hood), or the beautiful Peak District,
mansions in the Park Estate might suit
both just a short drive away.
your needs.
Candidate Information Pack | Head of Development Operations, Information and Analysis, Nottingham Trent University
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JOB DESCRIPTION REPORTS TO
JOB PURPOSE
Director of Development and Alumni Relations
The Head of Development Operations, Information and Analysis is a key member of a new Senior Management Team within the University’s Development and Alumni Relations function (DAR), who will set and lead the delivery of DAR’s constituent information and management strategy, providing critical support
RESPONSIBLE FOR A team of 6, with 3 direct reports:
to the fundraising and alumni relations teams, and working closely with colleagues in the University on key institutional priorities such as the Graduate Outcomes survey. The post holder will lead a team of six colleagues, collectively representing the “engine” of DAR and being
•
Information Officer
integral to its success.
•
2 x Development Assistants (Prospect Research)
Reporting to the Director of Development and Alumni Relations, and working closely with the Head of Philanthropy, the Head of Alumni Relations and Regular Giving, and senior University leaders, this is a careerdefining opportunity to shape the direction of DAR’s operations, information and analysis, and ensure the University is future-ready, as it prepares for its first comprehensive fundraising campaign, and develops an ambitious alumni and community engagement strategy.
PRINCIPAL DUTIES AND RESPONSIBILITIES •
Contributing to the implementation of the fundraising and alumni relations and regular giving strategies, working with colleagues to support the overall management and development of DAR, and to embed a culture for fundraising success and meaningful engagement;
•
Managing the Development Services team and being responsible for delivering a consistently excellent supporter experience across all channels, as well as a superb service to internal colleagues;
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Building relationships with senior colleagues and external stakeholders, and confidently representing DAR internally and externally;
•
Overseeing the management of the Fundraising CRM (Raiser’s Edge), and all data selections as well as providing insight and analysis for the department;
•
Setting and managing the budgets and operational plans for the Development Services team;
•
Keeping abreast of the regulatory landscape.
Candidate Information Pack | Head of Development Operations, Information and Analysis, Nottingham Trent University
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JOB DESCRIPTION SPECIFIC RESPONSIBILITIES Operational Support
•
for DAR
To identify, implement and develop efficient processes, policies and procedures to maximise the output of the DAR team, identifying the operational risks and designing appropriate controls and checks;
•
To work with the other Heads of DAR, and with colleagues more widely, to identify areas of opportunity for better procedures and cross-departmental working;
•
To lead on understanding and implementing the changes in fundraising and data protection regulation, and other compliance issues, and on analysing their impact in reference to data collection, data management, prospect research, and alumni and supporter engagement;
•
To develop and manage systems and processes that are clear, efficient and documented to ensure compliance with University policies and wider regulatory requirements.
Data Management
•
With the support of the Information Officer, to lead on the development of a data collection and management strategy, processes, policies and procedures;
•
To champion the use of Raiser’s Edge across DAR, ensuring that it is the single point of reference for all fundraising and alumni engagement;
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To lead on developing a better understanding of the University’s supporters, alumni and other stakeholders by ensuring the Development Services team is delivering actionable data analysis and insight.
Prospect Research
•
and Development
To provide strategic input in and to oversee the provision of thorough and proactive prospect research and the development of robust pipelines for the philanthropy and regular giving teams;
•
With the support of the two Development Assistant (Prospect Research) colleagues, to develop and ensure the implementation of a comprehensive prospect development policies and procedures, covering due diligence, prospect identification, prospect research, and prospect management, tracking and reporting;
•
To be knowledgeable about DAR’s key stakeholder groups, including key alumni, volunteers and existing and prospective donors.
Candidate Information Pack | Head of Development Operations, Information and Analysis, Nottingham Trent University
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JOB DESCRIPTION SPECIFIC RESPONSIBILITIES Development
•
Services
To be accountable for the management of gift, gift aid, supporter and alumni processing, in-house and through third parties, increasing efficiency for the team;
•
To provide strategic input in and, with the support of the Supporter Relations Coordinator, ensure the delivery of a Supporter Care/Donor and Volunteer Stewardship strategy that underpins the overall fundraising and engagement strategies;
•
With the support of the Information Officer, to ensure all DAR team members receive regular Raiser’s Edge training.
Team and Line
•
Management
To lead, motivate and empower direct reports and wider team in delivering the operational and strategic aims of the University whilst developing their personal skills and knowledge of the sector;
•
To encourage leadership, creativity and innovation and continuous improvement of the operations that the team supports;
Other
•
To produce the annual activity plan and budget for the Development Services team.
•
To have overall accountability for all third parties that DAR engages to carry out its activities;
•
To maintain a thorough understanding of, and ensure compliance with, all legal and contractual requirements associated with due diligence and data protection;
•
Any other tasks, as determined by the Director of Development and Alumni Relations, relevant to the duties of the post.
Special requirements: The post holder may be required to work occasional out of hours and weekends. All staff are expected to comply with the University’s Health and Safety and Equal Opportunities policies in the performance of their duties. N.B. The post holder may be required to undertake any other duties, which may reasonably be required as within the nature of the duties and responsibilities of the post as defined, subject to the proviso that normally any changes of a permanent nature shall be incorporated into the Job Description in specific terms.
Candidate Information Pack | Head of Development Operations, Information and Analysis, Nottingham Trent University
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PERSON SPECIFICATION Qualifications and Education Experience
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Educated to degree level
•
Postgraduate qualification in management/ project management/ technology/ analytics Desirable
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Significant experience in a senior operations/ technology/ data analytics/ prospect development role gained within a complex, international higher education institution or a major charity
•
Proven track record of managing operations, services, technology or analytics teams
•
Experience of managing multifaceted programmes
•
Demonstrable success of managing relationships with multiple stakeholders in a complex environment
Knowledge
•
Experience gained in a development and alumni operations environment Desirable
•
Fluency with digital technologies Desirable
•
Experience of prospect research due diligence Desirable
•
Thorough understanding of data management, analytics, and information standards
•
Comprehensive knowledge of the legislative framework in connection with gifts and the holding of data – taxation legislation, data protection legislation, fundraising regulation, etc.
•
Understanding of the fundraising mix
•
Expertise in supporting the use of digital channels in fundraising/ marketing/ constituent engagement
•
Knowledge of national and sector trends, key contacts and influencers
•
Familiarity with prospect information, analytics and research, ideally from a major gift
•
•
Strategic planning skills
•
Ability to influence and operate at a senior level
•
Excellent written and verbal communication skills
•
Excellent leadership and team management skills
•
Exceptional project management skills
•
Ability to build and lead teams through change, defining new functions and methods
•
Ability to solve complex problems, and tackle challenges with enthusiasm and pragmatism
•
Self-motivation and the ability to work on own initiative and constantly maintain a drive for success
•
Ability to manage multiple activities and to prioritise under pressure of time and resources
fundraising environment Desirable
•
Ability to use tact and discretion
Knowledge of trends, best practice and challenges in the higher education sector internationally
•
Ability to adapt to different
Desirable •
Skills
The strategic aims and ambitions of Nottingham Trent University Desirable
Candidate Information Pack | Head of Development Operations, Information and Analysis, Nottingham Trent University
circumstances and environments Desirable
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PERSON SPECIFICATION ESSENTIAL COMPETENCIES Customer focus
Anticipates the needs of customers, seeking evidence of demand from the market(s) and from stakeholders. Seeks out and manages long-term relationships with stakeholders, develops strategic initiatives to ensure the delivery of a quality and valued service.
Communicating and
Communicates and negotiates effectively
influencing
with a range of stakeholders on complex matters, which have future implications for the success of the University. Alert to internal and external dynamics of the organisation. Incorporates wider political factors into influencing strategy.
Organisation and
Adopts a long-term view and plans
delivery
resources accordingly. Develops local strategy in support of the Strategic Plan and develops resourcing models to underpin implementation.
Entrepreneurial and
Spots and progresses business
commercial focus
opportunities and opportunities for collaborative working externally and internally. Challenges assumptions and the status quo in order to enhance competitive advantage. Tracks competitor activity.
Creativity and
Reviews, tests and implements new
innovation
concepts, models and approaches to practice in support of service development and delivery.
Candidate Information Pack | Head of Development Operations, Information and Analysis, Nottingham Trent University
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ADDITIONAL INFORMATION TERMS AND CONDITIONS OF EMPLOYMENT
HOW TO APPLY
Nottingham Trent University is seeking an exceptional individual and will offer an attractive salary,
For further information and to apply for this role, please visit
commensurate with experience, for a highly talented post holder in this role. The University offers 35 days
www.execucare.com/jobs/cip/1323
per annum of annual leave, and a pension of 9.9%. Relocation expenses (up to a maximum of £8,000) will be available for candidates relocating to Nottingham.
CORE BENEFITS PROVIDED AS PART OF THE REWARD PACKAGE •
Annual holiday entitlement of 35 days, plus 8 bank holidays and 5 University closure days.
•
Local Government Pension Scheme – a ‘career average’ pension scheme with a current employee contribution rate of 9.9%, and a death in service benefit of 3 x pensionable salary.
•
NTU death in service benefit of 2 x basic annual salary.
•
The option to receive either: •
Private Medical Insurance, or
•
An Annual Health Assessment
ADDITIONAL BENEFITS AVAILABLE TO ALL STAFF The University’s Flexible Benefits provide a range of services discounts and offers to University staff and their families, paid for via monthly deductions direct from salary. Please visit the University site for up-todate information www4.ntu.ac.uk/human_resources/benefits/index.html
EQUALITY OF OPPORTUNITY POLICY The University is committed to embedding equality and inclusion in all of its practices and aims to establish an inclusive culture, that celebrates diversity, is free from discrimination and based on the values of dignity and respect.
Candidate Information Pack | Head of Development Operations, Information and Analysis, Nottingham Trent University
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