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REGULAR GIVING MANAGER
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WELCOME LETTER FROM THE DIRECTOR OF DEVELOPMENT & ALUMNI RELATIONS Nottingham Trent University (NTU) has
Increasingly, our research has a global
The Regular Giving Manager will be an
a reputation as one of the UK’s most
impact, with 90% judged to be world-
essential member of DAR and play an
innovative and effective higher education
leading, internationally excellent or
integral part in the delivery of its mission
institutions.
internationally recognised. It drives
and philanthropic income targets. The
As we celebrate 175 years since our
innovation not only in our curriculum
post holder will be responsible for the
founding college first opened its doors
but also in the businesses, community
management and operational delivery of
in 1843, we look back on an exceptional
organisations and public sector
a diverse and ambitious regular giving
year, having just climbed 18 places to
enterprises with which we partner.
and community fundraising programme.
become the 16 UK university in The
In recent years, we have secured circa
They will help shape the long-term
Guardian University Guide 2019 – a
£40m in external research funding,
strategy to achieve a step change in
league table that is based on ratings in
and we host a range of internationally
regular giving, and will manage our
the areas that matter the most to young
renowned research groups that are
community engagement activities – both
people, such as student satisfaction and
developing solutions to major societal
being strategically important to DAR’s
employment outcomes, and having been
challenges, such as the sustainable
mission and goals.
named both University of the Year 2017
management of natural resources,
This is an exciting opportunity to join our
by Times Higher Education and Modern
improving our response to behavioural
dynamic and ambitious team, and be
University of the Year for 2018 by the
addictions and pioneering new
part of a ground-breaking campaign at a
Good University Guide.
approaches to fighting cancer.
Top 20 UK university.
We also won a prestigious gold rating
Our alumni, friends and partners have
If our plans excite you, we look forward
for our teaching excellence, sector-
always played a critical role in realising
to hearing from you.
leading student analytics, and social
our ambitions. As we embark on a
mobility work, continued to be one of
major philanthropy campaign, and
Magdalena Douleva
the greenest universities globally, and
prepare to launch a new alumni and
Director of Development and
our researchers received a number of
community engagement strategy, it is a
Alumni Relations”
prestigious accolades for their impactful
particularly exciting time to be joining
and innovative work.
the Development and Alumni Relations
th
(DAR) team.
Candidate Information Pack | Regular Giving Manager, Nottingham Trent University
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NOTTINGHAM TRENT UNIVERSITY TODAY
Candidate Information Pack | Regular Giving Manager, Nottingham Trent University
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INNOVATING SINCE 1843 Nottingham Trent University (NTU) is a
We support our students to develop
modern and forward-looking institution
the knowledge, skills, and confidence to
that makes an important contribution
play the positive role in society that they
to the social, cultural, and economic
choose for themselves. A quarter of our
wellbeing of the city, county and wider
students come from low-income families.
region.
At the same time, NTU has one of the
We have a long and proud history
strongest graduate employment records
of being an active member of the community, and our roots trace back to the Nottingham Government School of Design, which was established in 1843 and helped drive innovation and skills to ensure the prosperity of the textiles industry across the region. Today, the University boosts the UK economy by more than ÂŁ900 million a year and generates 10,500 jobs.
of any university in the UK. Almost 90% of our 2016 graduates were in graduate-level employment or graduate entry education within six months after graduation. Furthermore, we work with approximately 30,000 schoolchildren every year, and those who take part in our outreach programmes are twice as likely to apply to and succeed at university.
The combination of academic depth,
The innovative, practical solutions
vocational relevance, close links with
we have provided to major societal
employers, and sector-leading teaching
challenges have had an enduring
and learning innovations, enable the
impact on people’s lives, both in the
University to equip our students with
UK and across the globe. These include
the capabilities they need to thrive. For
breakthroughs such as 3D X-ray imaging
employers, it means an expansion of
and airport security, identifying new
the talent pool. For society, it leads to
methods to treat some of the most
enhanced community cohesion. All of
widespread types of cancer, and
this sets the University and our students
pioneering work in the management of
apart.
natural water resources.
Our exceptional teaching is underpinned by world-class research and excellent scholarship. The University hosts a range of internationally renowned and worldleading research groups across our eight schools.
Candidate Information Pack | Regular Giving Manager, Nottingham Trent University
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CREATING THE UNIVERSITY OF THE FUTURE However, the university of the future
REALISING OUR VISION
does more than just educate students.
To date, philanthropy has played
It plays a vital role in the economic, cultural, and social sustainability of its city and region. While we are proud of our achievements, we know we cannot afford to rest on our laurels. Over the coming years, we anticipate significant shifts in students’ and employers’ expectations, and the skills and knowledge that young people will need to thrive in tomorrow’s world. As we celebrate our 175th anniversary, we are poised for the next phase of our development. Our strategic plan, Creating the University of the Future, provides the roadmap to strengthen further our teaching and learning
a key role in helping the University connect employers’ needs and students’ aspirations, with NTU securing more than £21 million for the ten years 2006 – 2016. We are now entering the next phase of our development, and private support will play an increasingly important part in our funding mix. We are planning a major strategic fundraising campaign over the next five to seven years, which will allow us to strengthen our impact, and mobilise our community of 200,000 alumni, friends, corporate and foundation partners.
provision and our research impact, to continue to meet and exceed the expectations of students and partners, and to enhance the richness and resilience of our community. To realise these goals, we must continue to innovate and engage employers, alumni, friends, and other stakeholders. We will also need to make additional targeted investments and leverage the power of philanthropy to mobilise our community and achieve our vision.
Candidate Information Pack | Regular Giving Manager, Nottingham Trent University
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DEVELOPMENT AND ALUMNI RELATIONS AT NOTTINGHAM TRENT UNIVERSITY Magdalena Douleva was appointed
Reporting to the Head of Alumni
Director of Development and Alumni
Relations and Giving and working closely
Relations in late 2016, to lead an
with DAR and University colleagues,
ambitious programme that will match
this is an exciting opportunity to join a
the aspirations of the University.
dynamic and ambitious team, helping
Magdalena brings extensive strategic
to ensure success in achieving and
fundraising and constituency relations
exceeding campaign targets and wider
experience from a breadth of institutions
strategic objectives.
and organisations worldwide, including
The ideal candidate for this position
University College Dublin, Rotterdam School of Management, American University in Cairo, and Christian Aid.
will have excellent knowledge of marketing principles of targeting and segmentation, and substantial
In early 2018, NTU successfully recruited
experience and expertise in planning
two new senior leadership roles within
and executing multi-channelled direct
DAR: Head of Alumni Relations and
marketing campaigns in a fundraising
Regular Giving and Head of Philanthropy.
environment. They will be a strong team
Since the appointment of Professor
Our strategic plan, Creating the
Creating a step change in alumni
player working well both collaboratively
Edward Peck as Vice-Chancellor in August
University of the Future, calls for a step-
relations, regular giving and community
and independently, whilst retaining a
2014, the University has developed and
change in our fundraising and alumni
engagement, the newly integrated
focus on achieving targets. Crucially,
launched an institutional strategy that
and supporter relations. Following a
Alumni Relations and Regular Giving
the successful candidate will be an
embraces the opportunities and address
review of our external engagement in
team will be at the forefront of building
excellent communicator, able to build
the challenges presented by the new
2016, the University Executive Team
enduring and mutually beneficial
life-long relationships with our alumni
environment for higher education. The
approved additional investment in
relationships and increasing volunteer
and supporters and champion the
University is investing over £25 million
strengthening the Development and
and philanthropic engagement.
University’s philanthropic campaign.
in the delivery of this strategy, which
Alumni Relations team.
will be refreshed during 2018 – 2019. As part of this, it is also looking to ensure exceptional talent at all levels to drive forward on the implementation.
The University wishes to underline its wholehearted commitment to philanthropy and the importance it places on alumni, supporter and community engagement as part of its future.
Candidate Information Pack | Regular Giving Manager, Nottingham Trent University
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DEPARTMENT STRUCTURE DIRECTOR OF DEVELOPMENT OPERATIONS COORDINATOR
AND ALUMNI RELATIONS
AND PERSONAL ASSISTANT
HEAD OF
HEAD OF ALUMNI RELATIONS
HEAD OF DEVELOPMENT OPERATIONS,
PHILANTHROPY
AND REGULAR GIVING
INFORMATION AND ANALYSIS
DEVELOPMENT
REGULAR
ALUMNI RELATIONS
DEVELOPMENT ASSISTANT
INFORMATION
MANAGER X 2
GIVING
MANAGER
(PROSPECT RESEARCH) X 2
OFFICER
MANAGER DEVELOPMENT
ALUMNI FUND
ALUMNI
ALUMNI
SUPPORTER RELATIONS
OFFICER X 2
COORDINATOR
RELATIONS
RELATIONS
COORDINATOR
OFFICER
ASSISTANT X 2 DATABASE ASSISTANT
REGULAR GIVING
ALUMNI
SOCIAL MEDIA
AND COMMUNITY
RELATIONS
COMMUNICATIONS
ENGAGEMENT
COORDINATOR X 6
ASSISTANT
DEVELOPMENT SERVICES ASSISTANT
ASSISTANT Candidate Information Pack | Regular Giving Manager, Nottingham Trent University
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CITY OF NOTTINGHAM Nottingham is a dynamic and
With Liverpool and Manchester on your
cosmopolitan city in the heart of England
doorstep, there is no more convenient
and home to around 750,000 people.
place in the country to call home.
If you are already based in the East
Efficient rail links will take you to a
Midlands, you will know about the
multitude of UK destinations, while the
fantastic lifestyle Nottingham offers
East Midlands airport means that you
its inhabitants. Combining a bustling
can be in any European city within a
city and a glorious countryside, this
couple of hours.
spectacular region boasts a £12.1 billion
Nottingham is also a young city with
economy that has been steadily growing over the last ten years.
two world-class universities and 60,000 students. More than half (54%) of the
As the East Midlands’ premier
population in Nottingham hold a degree
commercial, retail, financial and business
level qualification, and 59% of the jobs in
centre, Nottingham plays a distinctive
Nottingham are in Knowledge Intensive
role in the UK’s national and regional
Industries, significantly above the UK
economic growth, and can offer a
average.
London standard of living. The city is
Nottingham punches above its weight
rapidly developing and benefitting from major regeneration projects, in which the University is playing a vital part, with £1 billion currently being spent on making the transport and business infrastructure truly world-class. Nottingham’s central location, vibrant social life, cultural gems and stunning countryside – all at affordable prices – make it one of the most desirable places in the country to live and work.
when it comes to culture, too. Locals and visitors can enjoy the city’s flourishing arts scene, including visual arts, music, theatre, cinema, literature and entertainment. For a true Nottingham experience, step into one of our cultural institutions – the Nottingham Playhouse, the New Art Exchange, the Royal Concert Hall, Theatre Royal, or Nottingham Contemporary, dip into one of the museums, or explore the network of caves that run underneath the city.
Candidate Information Pack | Regular Giving Manager, Nottingham Trent University
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CITY OF NOTTINGHAM Nottingham’s cultural life is further
These are some of the reasons the
enhanced by a diverse array of new
city is home to major UK companies
events and activities celebrating its rich
and to one of Europe’s largest life
heritage, including the legacy of former
science business incubators with over
Nottingham residents and literary giants
200 businesses employing more than
Lord Byron, D H Lawrence and Alan
600 people in cutting-edge industries
Sillitoe.
of advanced biopharma and medical
Getting around Nottingham could not
technologies.
be simpler, with a compact city centre, a
At Nottingham Trent, we want our staff
tram system and pedestrianised streets
to enjoy a good work-life balance and
that are easy to navigate. From the UK’s
to thrive, which is why the University is
oldest tavern to a host of restaurant
confident that you will find what you are
including Michelin-starred Sat Bains,
looking for in Nottingham.
there is something for every taste. If shopping is your passion, then you are in for a treat as retail options have seen Nottingham ranked 5th in the UK for the quality of our retail experience. For those who prefer sport, you would
With living expenses being around 5%
not be short of choice. Home to two
to 7% lower than the UK average, you
football clubs, the world-famous Trent
will find your income goes that little bit
Bridge cricket ground, plus the National
further in Nottingham. Whether you
Water Sports Centre and many country
are looking to buy or rent, property
parks, Nottingham is as varied as it
across the city stretches from airy
is lively. Unsurprisingly, many of our
loft conversions in the city’s historic
students and staff play for their local
Lace Market, to modern riverside
sports clubs, while many more enjoy the
apartments. For a family-friendly area,
natural landscapes of Sherwood Forest
West Bridgford, Mapperley or Beeston,
(made famous by the legend of Robin
or perhaps one of the gothic Victorian
Hood), or the beautiful Peak District,
mansions in the Park Estate might suit
both just a short drive away.
your needs.
Candidate Information Pack | Regular Giving Manager, Nottingham Trent University
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JOB DESCRIPTION The Regular Giving Manager will be key member of the University’s Development and Alumni Relations (DAR) team and play an integral part in the delivery of its mission and philanthropic income targets.
REPORTS TO Head of Alumni Relations and Regular Giving
JOB PURPOSE The post holder will work to raise awareness of the importance of philanthropic giving to the University, acquiring new regular donors, retaining and upgrading existing donors and helping to build the pipeline for major gifts, in order to achieve a step change in regular giving. They will help shape the long-term strategy to increase regular giving to the University, and will be responsible for devising and implementing the operational plans to build and sustain a diverse, multichannel, sector-leading programme, that is a strategically important part of the University’s philanthropy campaign. In addition, s/he will manage and execute community engagement activities, events and partnerships that deliver income and deepen engagement with new and existing supporters, raising awareness within the community of Nottingham Trent University’s work and impact.
Candidate Information Pack | Regular Giving Manager, Nottingham Trent University
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JOB DESCRIPTION PRINCIPAL DUTIES AND RESPONSIBILITIES 1. Help shape, implement and manage a new strategic plan for regular giving and community fundraising, which delivers a step change in approach, income and engagement, through a sector-leading and sustainable programme. 2. Produce plans and manage all aspects of the University’s multi-channel regular giving programme (telephone, direct-mail, digital, reunion giving) including opportunities to develop new channels and encourage a wider range of participation, in order to diversify and increase income. 3. Produce plans and manage all aspects of community fundraising including recruiting and supporting volunteers, supporting individuals with their own fundraising and overseeing and organising with the help of the Regular Giving and Community Engagement Assistant a small number of key fundraising events and challenges. 4. Manage a portfolio of corporate relationships and ‘Charity of the Year’ partnerships while proactively seeking new ones to grow and replenish the pool. 5. As an expert in the field and working with the Head of Alumni Relations and Regular Giving, actively contribute to an integrated strategy that brings together alumni relations, community fundraising, volunteering and regular giving. 6. Line-manage the Alumni Fund Co-ordinator and Regular Giving and Community Engagement Assistant, and provide clear objectives, support, motivation and coaching, while retaining a focus on performance and KPIs. 7. Collaborate with colleagues to implement stewardship strategies to thank, aid retention and maintain the loyalty of regular donors, supporters, partners and volunteer fundraisers. 8. Monitor and evaluate regular giving and community fundraising activity, producing accurate reports and data, demonstrating performance against agreed targets, impact, ROI and value to the University, and continually identify areas for improvement. 9. Analyse data to gain insight and inform decision-making. Produce comprehensive, evidence-based and strategic data briefs and reports and work with DAR’s Development Services team to ensure the Alumni, Supporters and Friends database (Raisers Edge) is utilised to its full potential. 10. Be responsible, in consultation with the Head of Alumni Relations and Regular Giving, for developing, monitoring and managing a budget for designated activities, to maximise the impact of this resource and ensure ROI. 11. Build and maintain effective working relationships and collaborate with academic and professional services colleagues across the University to maximise opportunities for the development of fundraising and engagement activities. 12. Brief, manage and monitor suppliers and external agencies to ensure the delivery of the programme, relevant expertise and value for money. 13. Keep up-to-date with latest innovations, trends and developments in the field (best practice, as well as changes in relevant legislation and regulation). 14. Champion change and new ways of working, leading by example by looking for ways to maximise the impact of activities in order to achieve goals. 15. Act as ambassador for DAR highlighting the importance of the team in delivering the University’s strategic aims. Special requirements: The post holder may be required to work occasional out of hours and weekends. All staff are expected to comply with the University’s Health and Safety and Equal Opportunities policies in the performance of their duties. N.B. The post holder may be required to undertake any other duties, which may reasonably be required as within the nature of the duties and responsibilities of the post as defined, subject to the proviso that normally any changes of a permanent nature shall be incorporated into the Job Description in specific terms.
Candidate Information Pack | Regular Giving Manager, Nottingham Trent University
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PERSON SPECIFICATION Qualifications
•
Educated to degree level or equivalent;
and Education
•
A professional qualification in a related area (fundraising, marketing, communications, etc.)*;
• •
environment; Comprehensive understanding of the fundraising mix and, in particular, strategies for developing a successful and sustainable regular giving/
•
Excellent knowledge of marketing principles of targeting and
•
Expertise in using CRM software to manage direct marketing campaigns and relationships with donors/customers;
•
Interest in, and commitment to, raising funds for higher education;
•
Knowledge of the legislative framework in connection with donations and data – taxation legislation, fundraising regulation, General Data Protection Regulation (GDPR), etc;
•
Knowledge of the strategic aims and ambitions of Nottingham Trent University*;
•
Familiarity with the higher education sector generally*;
•
Understanding of the ethos of giving to the higher education sector*;
•
Knowledge of local and international fundraising trends*;
•
Knowledge of Raiser’s Edge software*.
Candidate Information Pack | Regular Giving Manager, Nottingham Trent University
Strong IT skills including data analysis using Excel, Access, Tableau or similar;
•
Ability to operate and influence at a senior level;
•
Ability to use tact and discretion;
•
Self-motivation and the ability to work on own initiative and constantly maintain a drive for success;
•
Strong project management skills with the ability to manage multiple activities and to prioritise under pressure
segmentation; •
Excellent proposal/copy writing skills and ability to tailor messaging to a range of audiences;
direct marketing and community fundraising programmes; •
High level of personal presentation and excellent verbal and written communication skills;
Thorough understanding of current theory and practice within the context of fundraising and alumni relations or a direct marketing
•
•
Evidence of further study or relevant professional training, and ongoing professional development*.
Knowledge
Skills
of time and resources; •
Ability to solve problems creatively and tackle challenges with enthusiasm and pragmatism;
•
Ability to prioritise and manage own work and time;
•
Ability to work calmly under pressure;
•
Creative outlook and innovative approach to fundraising*;
•
Ability to adapt to different circumstances and environments*.
(*) = Desirable
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PERSON SPECIFICATION Experience
•
Direct marketing experience at a managerial level, including managing direct mail, telemarketing, digital and communication campaigns, fundraising strategies and producing and reviewing copy;
•
ESSENTIAL COMPETENCIES Team working
and implementing improvements to the
Experience managing community fundraising initiatives including managing
team’s outputs/service and developing
volunteers, supporting individuals with their own fundraising and organising
colleagues within the team. Supportive and
fundraising events and challenges;
collaborative.
•
A proven record of working to and achieving agreed targets and outcomes;
•
Demonstrable success of managing relationships with multiple stakeholders in
Customer focus
•
•
customer needs. Actively seeks feedback on services from customers and makes
Experience of producing insightful and accurate reports and data to
appropriate changes to service and to
demonstrate impact and identify areas for improvement;
underpinning policy/strategy.
Significant experience of leading and managing a team including management,
Communicating and
Communicates effectively with a diverse
budgetary, workload planning, personal and professional development;
influencing
range of internal and external stakeholders and audiences, influencing and negotiating
Experience of data analysis and the utilisation of data to drive strategic
change. Persuasive negotiator. Networks
decisions and marketing; •
Provides a quality service that is reviewed and developed regularly. Anticipates
a complex environment; •
Leads aspects of teamwork, seeking
Experience of briefing, managing and working with external agencies to drive best results;
internally to keep ahead of developments. Entrepreneurial and
Identifies and progresses business
commercial focus
opportunities and opportunities for
•
A thorough understanding and experience applying data protection legislation;
•
Experience of working in regular giving within a university*;
•
Track record of delivering a step change in regular giving/direct marketing
advantage. Thinks creatively to maximise
income*.
engagement. Tracks competitor activity.
collaborative working externally and internally. Challenges assumptions and the status quo in order to enhance competitive
Creativity and
Seeks out, reviews and implements new ways
innovation
of working to improve delivery of service. Innovative outlook in order to maximise opportunities and influence positive outcomes.
Candidate Information Pack | Regular Giving Manager, Nottingham Trent University
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ADDITIONAL INFORMATION TERMS AND CONDITIONS OF EMPLOYMENT Nottingham Trent University is seeking an exceptional individual and will offer an attractive salary, commensurate with experience, for a highly talented post holder in this role. The University offers generous annual leave and pension, and a range of other benefits.
EQUALITY OF OPPORTUNITY POLICY The University is committed to embedding equality and inclusion in all of its practices and aims to establish an inclusive culture, that celebrates diversity, is free from discrimination and based on the values of dignity and respect.
HOW TO APPLY For further information and to apply for this role, please visit www.execucare.com/jobs/cip/1389
Candidate Information Pack | Regular Giving Manager, Nottingham Trent University
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