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DEPUTY DIRECTOR, DEVELOPMENT SERVICES
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WELCOME LETTER Thank you for your interest in
Development and Alumni Engagement
The future direction for Development
You will be joining a highly motivated,
is an integral part of the University of
and Alumni Engagement is clear. We
collaborative, supportive and friendly
Manchester today. The President and
are focussed on continued growth, on
team. Driven by the desire to make a
Vice Chancellor, Professor Dame Nancy
innovation and on impact. We want to
difference, we encourage our teams
Rothwell, recognises the enormous
connect more alumni and friends so we
to be ambitious and bold, to stretch
value alumni and donors can bring
can help the University achieve more for
themselves and not be afraid to try
to the University, not only through
our students, for the local community
Manchester, great things
something new. So much of what we
their generous financial support and
and for wider society.
do is about building and nurturing
happen because of the
investment, but with their expertise, time
Development Services is absolutely
relationships – whether that be with
and influence. With over 400,000 alumni
critical to our success. This is evident
each other, with colleagues across the
around the world, we have an enormous
new treatment for cancer,
through the investment made in this
University or with our alumni and donors
– almost unprecedented - opportunity to
team over the past five years, which
– which is why integrity is at the heart of
discovery of a brand new
help the University of Manchester have
is now a team of 19 colleagues, and
how we work.
an even greater impact in the world.
commitment for continued support
This is an exciting time to join the
This is the perfect time to join our team
in future years. Building on solid
Development and Alumni Engagement
at the University of Manchester. Led
foundations, this is an opportunity for
team in Manchester. If you’re looking for
by our President and Vice Chancellor,
someone to come in and drive forward
a new opportunity which is challenging,
the University is seeking to determine
Development Services to enable the
rewarding and impactful, then please do
the vision and strategy beyond 2020.
ambitious fundraising and alumni
consider applying for this post. I look
It is certain that this will present new
engagement strategies to succeed.
forward to hearing from you.
opportunities for philanthropy and
In addition, as we now look to the
Best wishes
alumni engagement.
University’s strategy beyond 2020, and
Over the past ten years, we have
look to continue the strong growth in
significantly grown our fundraising
fundraising and alumni engagement,
income with almost £100M received
the postholder will lead all strategic
in the past five years alone and donor
planning, delivery and reporting, playing
numbers increasing from 3000 to over
a vital role in ensuring that plans are
6000 every year. The results for the
well-thought through, well-resourced
number of alumni volunteers has seen
and we remain on track to achieve the
similar impressive growth from a near
impact we all want for the University.
the role of Deputy Director, Development Services at the University of Manchester. At the University of
work we do. It could be a
wonder material like Nobel Prize-winning graphene, providing a prestigious scholarship to an exceptional student or influencing government policies to help the world’s poorest people. Everyone in our Division of Development and Alumni Relations plays an important role in making this happen and you could be part of this.
Kate White Director of Development and Alumni Relations
non-existent base to 3300 in 2017. Candidate Information Pack | Deputy Director, Development Services, The University of Manchester
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THE UNIVERSITY OF MANCHESTER The University of Manchester’s vision is to be one of the leading universities in the world by 2020. The University of Manchester is part of the prestigious Russell Group of universities, with outstanding facilities and the widest range of courses. It is highly respected across the globe as a centre of teaching excellence and innovative research. With 25 Nobel Prize winners among its current and former staff and students, it has a history of world firsts and brilliant discoveries, from splitting the atom to giving the world graphene. The University is committed to worldclass research, an outstanding learning and student experience, and social responsibility in everything it does. The University of Manchester was the first and most eminent of the civic universities, furthering the frontiers of knowledge through research and teaching, but also contributing to the well-being of its region and society more widely. These aims have guided the institution ever since and continue to drive its strategic vision: www.manchester.ac.uk/aboutus/vision
Candidate Information Pack | Deputy Director, Development Services, The University of Manchester
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ABOUT THE DIVISION OF DEVELOPMENT AND ALUMNI RELATIONS In the Division of Development and
with consistent, strategic investment,
DDAR: Our Values
Alumni Relations, the aim is to help
it is aiming to raise £150M between
everyone connected to The University of
2016/17 and 2020/21. This income
Working in Development and Alumni Relations at the University of Manchester is
Manchester to make a positive impact in
includes grants made to the University
the world.
by independent organisations, the North
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Help the brightest young people to fulfil their potential, regardless of their background;
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Help researchers make new discoveries and breakthroughs to improve our world;
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Help alumni, donors and others to stay part of the Manchester story, wherever they might be.
The Division aims to provide a communicative, engaging, stimulating and rewarding experience to donors and alumni who wish to play a partnership role in taking areas of shared interest forward. The University benefits from the interest and support of the UK’s largest alumni community for a campus-based university, maintaining contact with over 380,000 alumni in over 190 countries. Annual philanthropic gift income has grown from £2M in 2004/5 to over £19M in 2016/17. The University of Manchester has great ambitions for further philanthropic growth, and
American Foundation for the University
exciting, rewarding and fun. Our four values reflect who we are, how we do things, and what we want to achieve. Underpinning everything is our drive and commitment to make a positive impact and to make a difference:
of Manchester (NAFUM) and the Hong Kong Foundation for the University of Manchester (HKFUM). Beyond philanthropy, over the past six years the Division has worked with over 6,000 alumni volunteers who are engaged in programmes that bring current students and alumni together in order to enhance the student experience and take the University’s commitment to Social Responsibility to new levels. These award-winning and awardnominated programmes include the Manchester Gold mentoring programme, ‘meet the professionals’ careers events, School Governors programmes, work placements and an international Global Graduates Scheme that provides students from low income backgrounds with the opportunity to visit major global cities to meet with alumni across a variety of sectors, providing a global perspective on their future career.
Candidate Information Pack | Deputy Director, Development Services, The University of Manchester
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THE OPPORTUNITY The University of Manchester seeks
The Deputy Director of Development
an exceptional individual for this
Services is a senior leadership role
key leadership position within the
in DDAR and is one of three Deputy
University’s Division of Development and
Directors who report to the Director of
Alumni Relations (DDAR). The Deputy
Development and Alumni Relations. This
Director, Development Services will lead
role operates closely with the Deputy
and inspire the Development Services
Director of Development and Deputy
team to develop, build and deliver
Director of Alumni Engagement, whose
systems and services that are essential
roles are focused on delivering the
to enable the University’s ambitious
fundraising and alumni engagement
fundraising and alumni engagement
strategy for the University.
programmes to flourish, in support of
The DDAR Senior Management Team
the University’s core goals.
(SMT) consists of seven colleagues
This post is critical to the future success
who meet regularly to agree strategic
of DDAR. Research, data and insight
priorities and review operational
form the backbone of the advancement
delivery. There are 82 members of staff
function. Without them, the University
in the DDAR, with Development Services
cannot reach the people it needs nor
comprising of 19 staff working across:
shape the way it engages with them.
•
Information Services
You will be solutions-focused with strong
This post will provide an excellent
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Prospect Research
analytical and problem-solving skills.
opportunity for a proven strategist to
to invent new ways of working, to
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Finance and Budget Management
You will have experience of leadership
play an integral role in one of the most
implement innovative systems and to
within a complex operations role and
successful Development Departments
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Compliance and Governance
demonstrable experience of formulating
in the UK, whilst taking the next step
and successfully implementing
in your career. This post will suit an
strategy at organisation or divisional
inspiring leader with strong influencing
level. You will be a creative thinker
skills, able to champion the reputation of
with outstanding interpersonal and
the DDAR team across the fabric of the
communication skills, and will hold a
University.
passion for Higher Education and the
This post is based in Manchester; a
Leading an experienced and ambitious team, this post is an exciting opportunity
show how your ideas can contribute to the wider success of DDAR. This is a chance to shape the strategic direction of Development Services at the University, in the context of strong visibility and a supportive and committed leadership team.
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Office Management and Operations
multitude of causes that DDAR will ultimately fund.
reduced working week, flexible hours and a portion of home working are all possibilities for outstanding candidates.
Candidate Information Pack | Deputy Director, Development Services, The University of Manchester
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DEPARTMENT STRUCTURE - DDAR Director of Development
Development
Development Services
Deputy Director (Development)
Head of Philanthropy (Biology, Medicine & Health)
Head of Philanthropy (Campus and Research)
Head of Events and Head of Projects & Philanthropic Board Management
Deputy Director (Alumni Relations)
Deputy Director (Development Services)
University Wide Major Gifts
Faculty Facing Major Gifts
Faculty Facing Major Gifts
Events
Alumni Engagement
Reception, Resources and Training
Regular Giving
Gifts and Finance
Donor Relations
Prospect Research
Development Communicatio ns
Operations
Candidate Information Pack | Deputy Director, Development Services, The University of Manchester
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DEPARTMENT STRUCTURE - DEVELOPMENT SERVICES Development Research Manager
Deputy Director (Development Services)
Senior Development Research Officer
Office Coordinator
Development Research Officer
Resource and Training Administrator
Senior Development Research Officer Development Research Officer
Gift & Finance Officer
Database Assistant Information Manager
Reception, Resources and Training
Senior Information Management Officer
Prospect Research Team
Gift & Data Officer
Online Systems Officer
Data and Insight Analyst
User Support Officer
Information Management Officer jio
Data and Reporting Analyst
Reporting & Analysis
Systems & Support
Information Management Officer Information Management
Operations
Candidate Information Pack | Deputy Director, Development Services, The University of Manchester
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JOB DESCRIPTION REPORTS TO
OVERALL PURPOSE OF THE JOB
Director of Development & Alumni Relations
To provide strategic direction and lead the Development Services team to develop, build and deliver systems and services that are essential to enable the ambitious fundraising and alumni engagement programmes to flourish in support of the University’s core goals. Alongside this, lead strategy development, planning, implementation and reporting for the Division of
ORGANISATIONAL UNIT
Development & Alumni Relations as a whole, working closely with the Director. Serve as a Deputy Director for DDAR and a
Division of Development & Alumni Relations
of the Division.
member of the Division’s Senior Management Team, actively contributing to the overall direction, success and achievements
RESPONSIBLE FOR
KEY RESPONSIBILITIES, ACCOUNTABILITIES OR DUTIES
Direct Line Management: Information
The post-holder will undertake a range of activities commensurate with the grading and responsibility of the post, which will
Manager, Development Research Manager,
include the following:
Gifts and Finance Officer, Office Coordinator
As a Deputy Director of the Division of Development and Alumni Relations
Indirect Line Management: Senior
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Information Management Officer, Information Management Officer (x2), Gifts and Data Officer, Data & Insight Analyst,
objectives and those of the Division in order to best represent these internally and externally as appropriate. •
Research Officer (x2), Development Research Assistant (x2), Reception & Office Assistant (x2)
Contribute fully as a member of the DDAR SMT, ensuring a collaborative approach across the Division. Contribute actively to the development of DDAR strategic and operational plans ensuring alignment with University priorities and
Data & Reporting Analyst, Systems Support Officer, User Support Officer, Development
To deputise for the Director, demonstrating a strong understanding of, and engagement with, the University’s strategic
sharing responsibility for delivery of these plans. •
Provide valuable and visible leadership across the University on DDAR strategy and operational matters, including advising the University’s senior leadership team.
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Working with the Director and other Deputy Directors, be available on a confidential basis as requested for consultation on, and potential involvement in, HR matters across the Division.
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Represent the interests of the Division, prepare submissions and take responsibility for University-wide strategy groups and committees, as agreed with the Director.
Candidate Information Pack | Deputy Director, Development Services, The University of Manchester
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JOB DESCRIPTION KEY RESPONSIBILITIES, ACCOUNTABILITIES OR DUTIES Campus-wide strategic planning, policy development and consultancy •
Lead on strategy development and implementation across the DDAR working closely with Deputy Directors and SMT. Ensure effective strategic objectives and operational plans are in place across all teams to deliver philanthropic and engagement outputs and outcomes.
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Provide high level support and consultancy to the University Senior Leadership Team and colleagues across the University as a ‘resident expert’ on all aspects of information management, prospect research, gift processing, Data Protection and Freedom of Information.
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Be the DDAR Information Governance Guardian and represent the Division on relevant University committees and boards. Ensure DDAR has relevant, robust and effective policies and processes for data management, ensuring compliance with relevant legislation and regulations.
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Provide the Director, SMT and University senior leadership team with high quality business and management information, ensuring that management information on DDAR progress is regularly analysed and reported on in an accurate, efficient and timely manner, with clear action-planning taking place in response to management information.
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Lead the University’s due diligence and gift acceptance process, ensuring high quality information provided and deputise for the Director at the Gift Oversight group meetings when required.
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Ensure the fundraising and alumni engagement programme is informed and improved by continuous learning from data analysis, external benchmarking tools such as ICARS, the RossCASE Survey and the CASE Development Services Survey.
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Represent the University nationally and internationally, including through the Council for the Advancement of Education (CASE), ensuring external recognition for the University in the area of Development Services, to support the profession as a whole, but also to keep abreast of new innovations and best practice and to use this insight in strategic planning and implementation.
Candidate Information Pack | Deputy Director, Development Services, The University of Manchester
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JOB DESCRIPTION KEY RESPONSIBILITIES, ACCOUNTABILITIES OR DUTIES Leadership and managing resources •
Effectively lead a high-performing Development Services team, setting ambitious team and individual objectives, supporting and inspiring people to achieve them, creating an energised team and championing individual development.
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Ensure that the Development Services team provides an excellent level of internal and external customer service, responding efficiently to queries in a timely and positive manner working with colleagues to find solutions.
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Ensure robust processes for gift administration to ensure a positive supporter experience and to ensure relevant and appropriate information is recorded to enable effective management reporting.
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Ensure robust processes for the storing, analysis and controlled sharing of alumni and supporter data, in accordance with Data Protection regulations and guidance.
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Provide strategic direction for development of the alumni and supporter database (currently Raisers Edge), alumni engagement systems and platforms. Maintain a strategic relationship with key vendors and collaborate with colleagues in other universities to influence product development.
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Lead the Development Research team to ensure the provision of a stream of qualified prospects, supported by accurate, high-quality information to provide the best possible opportunities for the Development team.
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Direct the Development Research Manager to ensure an up-to-date, coherent and comprehensive framework for gift oversight and due diligence, providing papers for the Gift Oversight Group as per the groups’ terms of reference.
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Monitor and ensure best practice in financial administration across the Division, ensuring full compliance with the University’s Financial Regulations, HMRC guidance and Charity SORP.
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Lead the Office Coordinator to ensure effective health and safety plans and processes are in place and routinely reviewed, the reception provides first-class customer service for alumni and visitors, and new starters receive a consistent and high quality induction.
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Oversee the effective management of the DDAR annual expenditure budget, currently £5.3M, working closely with the central finance team.
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Work collaboratively with senior colleagues in IT Services to ensure that DDAR derive the greatest benefit from University IT developments and services in IT services, championing the DDAR strategy in order that ITS colleagues understand and support the strategic objectives.
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Embody DDAR’s values, leading by example to build a culture and processes that enable innovation and thoughtful risk-taking.
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Undertake national and international travel as required and undertake other such duties as may be required from time-to-time by the Director of Development.
Candidate Information Pack | Deputy Director, Development Services, The University of Manchester
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THE PERSON ESSENTIAL KNOWLEDGE, SKILLS & EXPERIENCE
ESSENTIAL KNOWLEDGE, SKILLS & EXPERIENCE
Experience
Attributes
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A leadership position in a complex operations role in higher education, not-forprofit, or a comparable sector with demonstrable experience of formulating and successfully implementing strategy at organisation or divisional level
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Proven experience of senior management and of successful influence beyond areas of immediate line management
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Substantial experience of effectively building, leading and managing teams that are the appropriate fit to deliver strategic objectives
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Proven experience of developing regulatory frameworks ensuring consistency of approach, legal compliance and reputational protection
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Undergraduate degree or equivalent qualifications
Knowledge •
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Solutions-focused with strong analytical and problem-solving skills
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Resilient, able to work well in a fast-changing environment, sometimes under pressure and managing conflicting priorities
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Works collaboratively; builds and maintains productive relationships with others
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A catalytic team leader who is committed to achieving shared goals and gains satisfaction from a team result
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Results oriented and ambitious, with a drive to continuously improve
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A creative thinker, with a keen interest in trying new things and innovation to bring about positive change
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Demonstration of a personal commitment to, and belief in, education, research and scholarly enquiry
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Willingness to work outside normal hours when required
Excellent communication skills, both in writing and face to face, with an ability to sensitively match communication style to varying audiences
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Knowledge of CRM systems/platforms for fundraising and alumni relations
Skills •
intelligence
Knowledge of relevant regulations and legislation that relate to fundraising and alumni relations
Perceptive, with excellent judgement and highly developed emotional
Exceptional organisational and planning skills, with the ability to focus on the things that matter and to empower others to do the same
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Able to understand, analyse and communicate technical issues
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Commercially astute; with a level of numeracy that enables effective analysis,
DESIRABLE KNOWLEDGE, SKILLS AND EXPERIENCE •
Practical hands on management experience; preferably in at least one of: prospect research, database management, gift administration, or supporter operations, within a fundraising environment
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An understanding of the Higher Education sector and current issues
modelling and forecasting of income and expenditure
Candidate Information Pack | Deputy Director, Development Services, The University of Manchester
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TERMS & CONDITIONS Location
The post is based in Manchester
Hours of Work
A reduced working week, flexible hours and a portion of home working are all possibilities for an outstanding candidate
Salary
£50,618 - £65,997
Pension
USS (Universities Superannuation Scheme) – current contributions are 8% for the employee and 18% from the employer
Annual Leave
29 days plus 4 closure days at Christmas
Other Benefits
Benefits of working at the University can be seen at the following link: https://www.manchester.ac.uk/ connect/jobs/benefits-working-here/
EQUALITY OF OPPORTUNITY AT THE UNIVERSITY As an equal opportunities employer we welcome applicants from all sections of the community regardless of gender, ethnicity, disability, sexual orientation and transgender status. All appointments are made on merit.
HOW TO APPLY For further information and to apply for this role, please visit www.execucare.com/jobs/cip/1355
Candidate Information Pack | Deputy Director, Development Services, The University of Manchester
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