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CANDIDATE INFORMATION PACK DIRECTOR OF PHILANTHROPY Candidate Information Pack | Director of Philanthropy, The London Clinic
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LETTER FROM THE CHIEF EXECUTIVE Thank you for taking an interest in the role of Director of Philanthropy at The London Clinic. We are London’s largest independent hospital. Based on Devonshire Place and Harley Street, The London Clinic is at the heart of leading healthcare. We are a charity that is now looking for our first Director of Philanthropy who will work with the senior management team and the Board of Trustees to deliver our purpose of advancing healthcare. Our ambition is to be the most trusted hospital and to deliver more outstanding outcomes to more patients and we want to do that through investment in technology, patient services, staff education and facilities.
Until now, our investments have been financed through revenue from procedures and bank investments. We are looking to complement that model through active fundraising, something that the Clinic has not previously undertaken. Along with our Board of Trustees, I passionately believe that we can make a significant difference to patients and the healthcare community with a new focus on philanthropic fund raising. The London Clinic is an exceptional and unique place to work and I hope that you are motivated to join us. I look forward to seeing you during your interview. Al Russell Chief Executive
Candidate Information Pack | Director of Philanthropy, The London Clinic
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THE LONDON CLINIC Situated in the heart of London’s medical community, The London Clinic is an independent, standalone hospital, offering one of the most comprehensive range of services of any private hospital in the UK. Granted charitable status in 1935, the hospital has been committed to reinvesting its financial surplus to help improve healthcare for patients and the wider healthcare community ever since.
In its recent history, the Clinic has made significant investment into its infrastructure, from the purchase and refurbishment of consulting houses to the construction of a new hospital wing, a brand new Intensive Care Unit and a new Digestive Diseases Unit. The Clinic’s future plans include the refurbishment of its theatre suite and the purchase of new radiology equipment.
While the London Clinic is a hospital and a business, first and foremost it is a charitable institution. Supporting not only patients and staff, the hospital also collaborates with NHS hospitals, universities and charities to manage clinical trials for new medicines; trains NHS staff, including junior doctors; advances medical research; offers free counselling therapy and palliative care and is the largest stem cell collection point in Europe. The hospital is also proud to pioneer innovative technology, for example the use of deep brain stimulation to treat patients with Parkinson's disease and the cutting-edge Navio technology to revolutionise knee replacement surgery.
The London Clinic’s style of working is one of its key strengths, it cares about the safety and wellbeing of its patients and its staff. It is pioneering in its pursuit of better ways of working, and aims to be inspiring to its staff, its patients and their families.
The London Clinic’s Executive Board of directors manage the day to day running of the hospital and develop plans for its future development. The Chief Executive is supported by seven directors, each with a focused role to ensure the Clinic delivers exceptional quality of care. The London Clinic is now recruiting its first Director of Philanthropy, entering a new and exciting phase in its history of charitable status.
Candidate Information Pack | Director of Philanthropy, The London Clinic
The London Clinic’s vision is to be the most trusted hospital. In delivering this vision it will strengthen its position with patients, consultants, insurers and embassies. The Clinic works in partnership to develop medical knowledge and expertise for the benefit of patients within its hospital and in the wider healthcare community.
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THE LONDON CLINIC Over the past decade, The London Clinic has grown from being a single building to having a large presence across the Harley Street area. It now operates out of a number of prestigious buildings: •
Five consulting houses on Harley Street. These also contain state of the art ophthalmology equipment and laboratories.
KEY FACTS • Rated as Good by the Care Quality Commission • 1100 directly employed staff • Over 700 Consultants, including over 240 who have on site consulting room accommodation
•
One consulting house on Devonshire Place which also contains an outpatient’s radiology centre.
• More than 21,500 admissions and over 100,000 outpatient and diagnostic patients in 2017
•
The Duchess of Devonshire Wing on Devonshire Place, which is a dedicated cancer treatment hospital opened in 2010. This contains a mixture of inpatient and outpatient wards and three basement levels with radiotherapy equipment.
• The Clinic covers a broad range of specialisms, including complex medical and surgical procedures and a comprehensive range of cancer services
•
•
The main hospital on Devonshire Place, containing in-patient and outpatient wards, a main theatre suite, a minimal invasive theatre suite, an intensive care unit, an endoscopy suite, and a physiotherapy suite, including hydrotherapy pool, kitchens, and staff accommodation.
• 220 inpatient bedrooms and day case accommodation • A brand new 13 bedroom intensive care unit • 10 theatres (including a hybrid theatre) and an interventional radiology suite • Overall patient satisfaction with a quality of care score of 99%
An office building at Park Square West
Candidate Information Pack | Director of Philanthropy, The London Clinic
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ROLE IN CONTEXT The London Clinic is seeking an exceptional individual for the newly created position of Director of Philanthropy, to support the Clinic's investment in unrivalled, state-of-theart patient care. The Clinic is currently embarking on an ambitious programme to raise funds to re-invest back into its facilities to benefit patients and their families, as well as the wider medical community. This unique career-defining opportunity provides an exciting challenge for a driven, strategic and entrepreneurial individual who has strong leadership quality and is able to embed a culture of fundraising within the hospital. The Clinic’s independence is precious and as the UK’s largest independent hospital, it has the breadth of services to make a positive impact on the healthcare landscape and deliver its mission to advance healthcare. The Director of Philanthropy will need to be motivated by the fabric of the hospital, its patients and staff and be passionate about delivering healthcare of the highest quality.
This is a journey for The London Clinic, who have so far developed marketing positioning, collateral and started an internal commuciations campaign. There is a real opportunity for the right person to make their mark and build from almost scratch. The Board of Trustees and the Executive Board are strong backers of the plan and are realistic in their ambitions. This supportive environment will help the right person to flourish within an exceptional team. The Director of Philanthropy reports into the Executive Board through the HR & Operations Director. It’s a role that will work closely with the Chief Executive, Board of Trustees and clinical teams, including consultants. Working closely with senior stakeholders, the post holder will be
The successful candidate will have a proven track record in securing significant major gifts from individuals, as well as experience of fundraising from trusts and foundations, legacies, and exclusive events. They will ideally have experience of working within the healthcare sector.
responsible for creating an ambitious fundraising strategy encompassing major donations, small gifts, applications for grants, and partnership opportunities with other charities. In time, the post holder will recruit and manage a fundraising team as well as establish a Development Board.
This position is an outstanding opportunity for an experienced fundraiser to play a pivotal role in enhancing facilities at The London Clinic, not only for the benefit of patients and staff, but also the public at large.
Candidate Information Pack | Director of Philanthropy, The London Clinic
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STAFF DIAGRAM CHAIRMAN & BOARD OF TRUSTEES
CHIEF EXECUTIVE
MEDICAL DIRECTOR
CHIEF FINANCIAL
HR & OPERATIONS
COMPANY
OFFICER
DIRECTOR
SECRETARY
INTERIM CIO
DIRECTOR OF
CLINICAL SERVICES
PROPERTY &
COMMERCIAL
NURSING
DIRECTOR
STRATEGIC
SECRETARY
PROGRAMMES DIRECTOR
HEAD OF HOTEL
HEALTH & SAFETY
DIRECTOR OF
HEAD OF HUMAN
SERVICES
MANAGER
PHILANTHROPY
RESOURCES
Candidate Information Pack | Director of Philanthropy, The London Clinic
DELIVERY DIRECTOR
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MAIN DUTIES STRATEGIC
FUNDRAISING
• Work closely with the Executive Board to establish the case for support and ensure that
• Develop and implement an ambitious, achievable income generation strategy and plan,
a clear expression of the case for support is embedded throughout all aspects of The
to enable The London Clinic to meet its long term strategic charitable objectives of
London Clinic's operations.
raising over £5 million annually.
• Develop a fundraising strategy that will attract a plurality of support. Revise that strategy as circumstances require. • Devise and agree a communications plan to support the above. • Working closely with CEO and Trustees, identify a unique senior volunteer to spearhead a major fundraising campaign for the Clinic in the role of Development chair, and with them identify candidates to form an effective expanded development board. • Align The London Clinic’s various charitable projects in order to make it attractive and easy for donors to give and ensure that the administrative burden of supporting these bodies is minimised.
• Responsible for the development and implementation of short and long-term funding strategies to generate revenue from donors (individuals, corporations and foundations) for the funding of The London Clinic’s charitable programs. • Establish and develop relationships with donors, sponsors and external entities to deliver and facilitate funding and meet business requirements. • Build and increase individual donor giving through face-to-face meetings with, and solicitation of, philanthropists and potential donors. • Oversee the development of a donor database and prospect pipeline. • Oversee national and international fundraising activities and ensure annual targets are achieved.
RELATIONSHIP BUILDING AND EXTERNAL COMMUNICATION • Create strong relationships internally and externally through effective communication and support, understanding the important role those relationships play in the fulfilment of The London Clinic’s charitable aims. • Act as a point of reference, advising on contracts and/or agreements with donors.
• Ensure that the marketing and communications strategy and plans are developed and implemented for the overall purpose of attracting, developing and retaining prospects and donors. • Support Board organised fundraising and cultivation events to ensure they function successfully and achieve targets.
• Consolidate and build relationships with relevant individuals and organisations. • Act as the public face of philanthropy nationally and internationally and engage with a broad range of stakeholders in order to build The London Clinic’s influence and reputation.
Candidate Information Pack | Director of Philanthropy, The London Clinic
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MAIN DUTIES OPERATIONAL AND MANAGEMENT
MONITORING AND EVALUATION
• In time, develop a talent pipeline for key roles and develop talent within the department
• Monitor and report on progress in growing the donor pool, moving donors up the ladder
by providing guidance, ongoing feedback, coaching and development opportunities to
of giving and meeting income generation targets. Regularly evaluate all aspects of the
individuals to enable achievement of defined goals.
fundraising strategy in order to increase return on investment in both the short and long
• Develop and resource a prospect research function to create a prospect pipeline. • Support the Executive Board in identifying and prioritising suitable projects and activities for development. • Monitor and enable the achievement of goals and key performance indicators for direct reports and ensure effective implementation of the performance management process in
term. • Ensure that all fundraising complies with relevant legislation. • Maintain perspective on how The London Clinic is performing relative to the competition. Keep the CEO and Executive Board abreast of these issues so that they are best equipped to exercise their duties in relation to income generation.
the department. • Develop effective methods of working with key senior volunteers to maximise their contribution to the achievement of demanding fundraising goals. • Provide training and support where necessary to London Clinic’s SMT/Consultants/ Development Board members in how to solicit gifts and the process of ‘making the ask’ to a number of prospects. • Develop, and keep under review, a programme of cultivation and stewardship, that fairly reflects the impact of each gift on The London Clinic's finances and mission. • Manage a set of prospects and donors to achieve personal fundraising target. • Devise cultivation-solicitation plans for each prospect or donor to secure the desired
FINANCIAL REPORTING • Submit to the Executive Board a proposed annual budget and monthly financial reports which accurately reflect the financial condition of fundraising. • Ensure that a thorough and accurate annual audit is completed and reported to the Executive Board. • Manage resources in a way that generally anticipates operating within the approved budget; ensure maximum resource utilisation and maintain a positive financial position and keep overhead/administrative costs to a minimum. • Review activity reports and financial statements to determine progress and status
grant/ gift/sponsorship and deploy senior management and/or senior volunteers as
in attaining objectives, and revise objectives and plan in accordance with current
appropriate to secure those gifts.
conditions.
• Steward each donor following their gift and ensure that their gift is appropriately acknowledged, thus maximising the likelihood of them making further gifts.
OTHER • Any other appropriate duties that the senior management may request from time-to-time.
Candidate Information Pack | Director of Philanthropy, The London Clinic
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PERSON SPECIFICATION
TERMS & CONDITIONS
• Qualified to degree level. • Demonstrable success in leading revenue and capital fundraising, with a proven personal track record of securing sevenfigure gifts.
SALARY
• Experience of building a strong cohort of senior volunteers who actively support the fundraising effort.
£85,000 to £95,000 per annum
• The capacity to understand the context in which The London Clinic operates, and to understand the structure of the Clinic.
HOURS OF WORK
• The ability to promote interest amongst prospective donors in the goals of the Clinic and an ability to ask for, or arrange for others to ask for, significant gifts to assist The London Clinic in maintaining and developing its projects for development.
37.5 hours per week
• An ability to think both strategically and tactically about the relations between potential donors and fundraising goals.
1 Park Square West, London, NW1 4LJ
• The ability to provide specialist expertise in the areas of major gift, trusts and foundations, corporate, and legacy fundraising and to develop a long-term strategy for the solicitation of major gifts.
PENSION
• The ability to work with the SMT and senior management colleagues in the cultivation of prospects and in the solicitation of gifts, with the capability to manage and develop relationships with volunteers, donors and prospects; good listening skills are essential. • The ability to plan strategically, monitor budgets and reconcile data and to act independently and decisively when the situation demands it.
LOCATION
Employee contribution up to 7% and Employer Contribution up to 10% LIFE INSURANCE Up to 4 times annual salary ANNUAL LEAVE
• Senior management experience.
25 days
• Knowledge of fundraising best practice and benchmarking processes.
OTHER BENEFITS
• An appetite to significantly grow gift income for The London Clinic.
Private healthcare cover at The London Clinic, season ticket loan, cycle to work programme, discounted gym memberships, other high street discounts.
• Personable, with a collaborative style able to get the most out of senior management, fellow Heads of Department, other London Clinic colleagues, senior volunteers and donors, funders and sponsors. • Self-motivated with excellent communication skills, both oral and written. • Extremely well organised with the ability to prioritise and switch from one task to another on a frequent basis. Meticulous with detail and able to work well and with accuracy under pressure. • Flexible approach to work; prepared to work out of regular hours and to travel.
Candidate Information Pack | Director of Philanthropy, The London Clinic
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