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Data Manager | The University of Warwick RECRUITMENT PACK - FEBRUARY 2019
“Warwick’s very birth in 1965 was only made possible by the generosity, support and friendship of individual donors, and partners in: business, the charity sector, our community, and our city and region. Our innovative approach, and the energy and commitment of Warwick’s staff and students, quickly built on that fantastic start, propelling Warwick into the top ten of the UK’s universities and the top one hundred in the world. Our Director of Development and his team are now poised to build the support, generosity and friendship we will need to make our next leap, and you could be part of that.” Stuart Croft, Vice-Chancellor, University of Warwick
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“Now is an exciting moment to be considering joining the Development Office at Warwick University. In 2015 Warwick celebrated its 50th anniversary by completing the 50 Forward Campaign. This sparked an institutional appetite for building a Development team that specialises in big gift fundraising. I joined Warwick in January 2018 with the mission to lead this transformation, and to use a new level of investment to attract the best talent in the industry. We have many of the ingredients that make for successful philanthropy: Warwick is 1st in the UK for both Creative Writing and for our distance learning MBA, 3rd for Business Studies and Economics and 5th for Computer Science, Engineering and Mathematics. And 15 other subjects are all in the top ten. This means that while we may be the youngest university in the Russell Group, we are right up there with institutions established up to 900 years ago. And we are the only UK university never to have fallen from the top ten since achieving our place there. Now we are building a Development team equal to these achievements. Over the last 12 months, we have been busy laying the groundwork for a re-energised team. We are building the data analytics, financial systems, www.warwick.ac.uk
and research support, to enable big gift fundraising to thrive. We have completed a full restructure of the team to create a new platform for success. With our new strategy, we have prioritised building a culture of philanthropy to support the delivery of the Vice Chancellor’s 2030 strategy. By 2020 my vision is to have a team culture that combines data analytics with ambition and entrepreneurial behaviour, to deliver a threefold increase in income. If this sounds like an exciting challenge, then I look forward to meeting you.�
Matt Ferguson, Director of Development 3
DEVELOPMENT AND PHILANTHROPY at the University of Warwick Over the years, the University of Warwick has been shaped by the generosity, support and friendship of individual donors, business partners and charitable organisations. In the 1960s • A group of visionary community leaders set out to raise funds for a new university with a mission to boost skills and business innovation in the heart of Britain’s highly successful manufacturing sector. • Led by prominent businessman and Chancellor Designate, Lord Rootes, they raised £4 million from individuals and big-name companies; the largest amount generated by any of the new universities created in the 1960s. • One of their earliest philanthropic supporters was Helen Martin, www.warwick.ac.uk
an American benefactor who literally transformed the University’s landscape, with her gift to develop Americanstyle campus accommodation, which she knew would be familiar and attractive to students from her native US. After this first gift in 1964, Ms Martin established a charitable trust which has continued to support scholarships and capital developments on campus to this day. • The first 450 students arrived on campus in 1965. In the 1990s • Warwick launched an appeal to build and equip a state-ofthe-art biomedical research facility and worked with local volunteers to successfully raise over £6 million towards it. • With further fundraising from individuals, local businesses and trusts they were then able to appoint the first medical research professor and the first Endowed Chair in Neurobiology.
• Towards the end of the 1990s, they appointed their first Director of Development with a full-service Development Office following a few years later. In 2015 • Warwick completed their 50th anniversary fundraising campaign which smashed its £50 million target by raising £75 million. Now… • Today over 26,500 students thrive across their four faculties, in more than 70 research centres, institutes and schools. • With a team of 21 and growing, Warwick’s Development Office is one of the most ambitious in the UK. • Warwick currently nurtures relationships with over 200,000 alumni, friends and supporters across the world.
• Last year, the University raised over £15 million towards a variety of fundraising priorities, including research, student experience and capital plans. • This year, they have secured funding for scholarships in Artificial Intelligence, for the Elizabeth Creek Horticultural Technology Centre, for the Student Hardship Fund, and for the redevelopment of the Warwick Arts Centre. • Right now, the University is seeking to significantly increase and enhance its level of philanthropic support, so it can keep pace with other institutions and its own ambitious goals. To this end, Warwick appointed Matt Ferguson as their Director of Development at the start of 2018 and are committed to investing in their Development Office to increase its capacity and effectiveness and embed a culture of philanthropy within the University.
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200, 000
HOW YOU’LL FIT INTO THE TEAM Director of Engagement Group
At Warwick, the Development Office sits within the Engagement Group, which also includes Marketing, Public Affairs and Business Engagement. This puts the office in a better position to share information and to pick up relevant insights and opportunities from colleagues. The Office is led by the Director of Development, who is supported by two Deputy Directors of Development, one for Philanthropy and one for Strategy and Operations. The Data Manager will report to the Deputy Director of Development (Strategy & Operations). The post-holder will line manage and supervise the Information Systems Officer, the Information Systems Support Officer and the Senior Database Assistant. S/he will be expected to recruit and carry out performance management, employing temporary staff on an ad hoc basis and developing new role descriptions in consultation with the Deputy Director of Development (Strategy & Operations).
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alumni
Vice-Chancellor and President
PA to the Director
Director of Development
Deputy Director of Development (Strategy & Operations)
Prospect Research Manager
Data Manager
Gift Administrator
Prospect Research Officer
Information Systems Officer
Stewardship & Finance Assistant
Prospect Research Officer
Prospect Research Officer
Deputy Director of Development (Philanthropy)
Shared Services Administrator
Principal Gifts Officer
Head of Trusts & Foundations
Senior Development Manager, Faculty of Science, Engineering & Medicine
Leadership & Regular Giving Manager
Development Executive
Development Executive
Development Executive
Information Systems Support Officer
Senior Donor Relations Officer
Senior Development Manager, Faculty of Social Sciences
Development Executive
Senior Database Assistant
Donor Relations Executive
Development Executive, Faculty of Arts
Regular Giving Officer
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THE ROLE
The Data Manager will develop, coordinate and implement a data strategy that enables the Development Office to deliver new levels of philanthropic income in support of the Vice Chancellor’s 2030 Vision. S\he will build information, knowledge and management systems that enable strategic, data-driven decision making on fundraising and campaign management. S\he will provide strategic leadership for the data team and manage multiple projects that lead to high performance, innovation and improvements in data insight and analytics. Outline of key responsibilities:
As directed by Deputy Director of Development (Strategy & Operations) but will include;
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To develop integrations with wider systems to support the activity of the Development Office and lead the team in delivering an extensive database upgrade that enables improved performance.
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To plan projects, allocate tasks, line manage, support and direct the work of the Data team to ensure workload and responsibilities are delivered to the expected standard.
Service Delivery •
Strategic Leadership •
To develop a strategy for the management of alumni, donor and stakeholder data that enhances the Development Office’s ability to generate income and increase return on investment through the provision of insight, analytics, and reports that enable data-driven decision making on fundraising and campaign planning.
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To build relationships with key stakeholders throughout the institution to facilitate collaboration on data projects that improve how the university manages data that can contribute to the success of fundraising and alumni engagement.
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To increase the visibility of the Strategy and Operations team by creating a network of “super users” who work with alumni, donor and stakeholder data.
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To review existing systems and processes and lead the data team in developing innovative approaches to the governance and management of alumni and donor data that enhance the effectiveness of the existing database. To lead on projects that increase the volume and quality of data in the system, improve data integrity, maintain quality and minimise the risk of human error. To ensure that new methods and approaches are successfully embedded across the team and institution. To develop a programme of reporting and analytics that support decision making on fundraising and alumni engagement. To create a suite of management reports that translate detailed statistics, analyses, trends and benchmarking information into intelligence that is understandable to a variety of audiences, including those without data expertise.
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To develop training materials, guidance and protocols for alumni, donor and stakeholder data management systems and processes. To measure the success of training and ensure that users are proactively supported in utilising systems effectively. To understand the needs of users and develop and prioritise projects that implement improvements to support their requirements.
Procurement and Compliance •
To plan and monitor the data team’s expenditure and to commission services from external suppliers. To ensure project outcomes are achieved to budget and timescale and that value is delivered. To be aware of developments in the sector, to recommend and procure new products, services and systems that enhance the capability of the data team.
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To be responsible for creating robust policies, procedures and guidelines that ensure data management complies with ICO, Fundraising Regulator and Charities Commission regulations, including the General Data Protection Regulations (GDPR). To have lead responsibility for maintaining the Alumni, Donor and Stakeholder Privacy Notice and ensuring it is up to date and communicated to all relevant stakeholders.
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STUDENTS FROM
PERSON SPECIFICATION
120
COUNTRIES
Key skills, experience and qualifications required Qualifications: •
Degree, preferably including a programming, data analysis or statistics module, or equivalent level of education.
Previous experience •
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Extensive experience in data and information management, including implementing business processes to improve results and production of management information to support decision making. Record of contribution to organisational strategy along with evidence of leading, developing and motivating teams in a fundraising or HE environment. Experience building relationships and collaborating with stakeholders from multiple disciplines and influencing senior colleagues.
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Experience working with Raiser’s Edge or other fundraising specific database/CRM is preferable.
Knowledge and skills •
Knowledge of regulatory environment for data management in HE fundraising and alumni engagement, including General Data Protection Regulations (GDPR) and Fundraising Regulator’s Code of Best Practise.
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Knowledge of how development services support and drive fundraising operations.
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Meticulous attention to detail, highly analytical and numerate with a strong grasp of data analysis.
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A good problem solver with the ability to identify where improvements are required and can implement change effectively.
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Excellent inter-personal skills and an ability to work constructively and effectively with a range of stakeholders including those without data expertise.
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A high level of written and oral communication and presentation skills.
Additional information
The post holder will work in a busy hot-desking space within the Engagement Group. The ability to work in a creative space as part of a group as well as independently is required.
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WHY JOIN THE TEAM AT WARWICK?
The University of Warwick is a forward-thinking institution with a constant presence in the rankings of the world’s greatest universities and an enviable reputation for academic and commercial success.
The University prides itself on being an excellent employer, with a genuine commitment to providing opportunities for both professional and personal development. The University of Warwick is a place of possibility, always looking for new ways to make things happen. It provides a tireless yet supportive environment in which dedicated students, innovative lecturers, and ambitious corporate partners can make an impact. Their students, alumni and staff are consistently making an impact - the kind that changes lives, whether close to home or on a global scale. The achievements of their people help explain why Warwick’s research excellence and scholarships are recognised internationally.
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The campus features Warwick Arts Centre, a venue with an acclaimed reputation nationally and internationally. This means you’re moments away from the best in theatre, music, comedy and dance. You can choose from a range of food and drink outlets, and use the excellent on-campus sports and well-being facilities, with special rates for staff. You can also easily explore the Warwickshire countryside, take a short train journey into Birmingham, or hop on a bus to Coventry city centre, Leamington Spa or Kenilworth. London is approximately an hour’s train ride away from Coventry train station. www.warwick.ac.uk/about www.warwick.ac.uk/about/campus
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HOW TO APPLY The University of Warwick are being supported by the search firm, Execucare, to find the right candidate for this role. For further information and to apply, please visit www.execucare.com/jobs/cip/1462 Warwick are proud of their diverse community and are committed to ensuring equality of opportunity for all, fostered in an environment of mutual respect and dignity. Towards this end, individuals from all backgrounds are strongly encouraged to apply for this role. The University knows that attracting the highest quality staff is fundamental to achieving their aims, and are committed to ensuring that recruitment and selection practice is professional, fair and effective. Find out more at www.warwick.ac.uk/services/equalops
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