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Candidate Information Pack | Head of Development Operations & Insight, Nottingham Trent University
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CANDIDATE INFORMATION PACK HEAD OF DEVELOPMENT OPERATIONS & INSIGHT
WELCOME LETTER Nottingham Trent University (NTU) has
Increasingly, our research has a global
team. We recently launched Phase I of
a reputation as one of the UK’s most
impact, with 90% judged to be world-
Inspiring Minds, our first comprehensive
innovative and effective higher education
leading, internationally excellent or
major campaign, and are developing a
institutions.
internationally recognised. It drives
new alumni and community engagement
We are proud to have been named
innovation not only in our curriculum
strategy.
University of the Year 2017 by Times
but also in the businesses, community
The Head of Development Operations
Higher Education, and Modern University
organisations and public sector
& Insight will be a key senior member
of the Year in the Times and Sunday
enterprises with which we partner.
of the DAR team, and will have an
Times Good University Guide 2018. We
In recent years, we have secured circa
opportunity to set and lead the delivery
achieved TEF Gold standard in 2017 and
£40m in external research funding,
of a new constituent information and
recorded some of the highest student
and we host a range of internationally
management strategy for DAR, providing
satisfaction levels in the country in the
renowned research groups that are
critical support to the fundraising and
last National Student Survey.
developing solutions to major societal
alumni relations teams, working closely
We celebrated 175 years since our
challenges, such as the sustainable
with colleagues in the University on key
founding college first opened its doors
management of natural resources,
institutional priorities, and leading and
in 1843 – one of the highlights from
improving our response to behavioural
inspiring a team of five.
an exceptional year, having climbed 18
addictions and pioneering new
This is a career-defining opportunity to
places to become the 16th UK university
approaches to fighting cancer.
play a pivotal leadership role in fulfilling
in The Guardian University Guide 2019 – a
As the University is preparing to launch
our mission to shape lives and society.
league table that is based on ratings in
its new strategic plan - NTU2025, we
If our plans excite you, we look forward to
the areas that matter the most to young
remain in a strong position to continue to
hearing from you.
people, such as student satisfaction and
invest for the future and re-envision what
employment outcomes.
it means to be an elite university in the
Magdalena Douleva
These accolades reflect our ambition
21st Century.
Director of Development &
to transform the life chances of young
Our alumni, friends and partners have
Alumni Relations
people who study with us. More than four
always played a critical role in realising
out of five of our 2017 graduates were
our ambitions, and it is a particularly
in a graduate job or training six months
exciting time to be joining the
after leaving university.
Development and Alumni Relations (DAR)
Candidate Information Pack | Head of Development Operations & Insight, Nottingham Trent University
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NOTTINGHAM TRENT UNIVERSITY TODAY
Candidate Information Pack | Head of Development Operations & Insight, Nottingham Trent University
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INNOVATING SINCE 1843 Nottingham Trent University (NTU) is a modern and forward-looking institution that makes an important contribution to the social, cultural, and economic wellbeing of the city, county and wider region. We have a long and proud history of being an active member of the community, and our roots trace back to the Nottingham Government School of Design, which was established in 1843 and helped drive innovation and skills to ensure the prosperity of the textiles
industry across the region. Today, the University boosts the UK economy by more than ÂŁ900 million a year and generates 10,500 jobs. We support our students to develop the knowledge, skills, and confidence to play the positive role in society that they choose for themselves. A quarter of our students come from low-income families. At the same time, NTU has one of the strongest graduate employment records of any university in the UK. Furthermore, we work with approximately 30,000 schoolchildren every year, and those who take part in our outreach programmes are twice as likely to apply to and succeed at university. The combination of academic depth, vocational relevance, close links with employers, and sector-leading teaching and learning innovations, enable the University to equip our students with the capabilities they need to thrive. For employers, it means an expansion of the talent pool. For society, it leads to enhanced community cohesion. All of this sets the University and our students apart.
Candidate Information Pack | Head of Development Operations & Insight, Nottingham Trent University
Our exceptional teaching is underpinned by world-class research and excellent scholarship. The University hosts a range of internationally renowned and worldleading research groups across our eight schools. The innovative, practical solutions we have provided to major societal
challenges have had an enduring impact on people’s lives, both in the UK and across the globe. These include breakthroughs in 3D X-ray imaging and airport security, identifying new methods to treat some of the most widespread types of cancer, and pioneering work in the management of natural water resources.
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CREATING THE UNIVERSITY OF THE FUTURE AND NTU2025 However, the university of the future does more than just educate students. It plays a vital role in the economic, cultural, and social sustainability of its city and region. While we are proud of our achievements, we know we cannot afford to rest on our laurels. Over the coming years, we anticipate significant shifts in students’ and employers’ expectations, and the skills and knowledge that young people will need to thrive in tomorrow’s world. Our new strategy NTU2025, to launch in the academic 2019/2020, seeks to re-define what it means to be an elite university in the 21st Century.
Candidate Information Pack | Head of Development Operations & Insight, Nottingham Trent University
REALISING OUR VISION To date, philanthropy has played a key role in helping the University connect employers’ needs and students’ aspirations, with NTU securing more than £23 million for the twelve years 2006 – 2018. We are now entering the next phase of our development, and private support will play an increasingly important part in our funding mix. We have recently launched the first phase of a major strategic fundraising campaign, which will unfold over the next five to seven years, and will allow us to strengthen our impact, and mobilise our community of more than 200,000 alumni, friends, corporate and foundation partners.
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DEVELOPMENT & ALUMNI RELATIONS AT NOTTINGHAM TRENT UNIVERSITY Since the appointment of Professor Edward Peck as Vice-Chancellor in August 2014, the University has developed and launched an institutional strategy that embraces the opportunities and addresses the challenges presented by the new environment for higher education. The University has invested more than ÂŁ25 million in the delivery of this strategy, and is currently preparing to launch its new strategic plan NTU2025, which will continue to place a strong emphasis on ensuring we can attract and retain exceptional talent at all levels to drive forward our progress.
Our institutional plans also call for a step-change in our fundraising and alumni and supporter relations. Following a review of our external engagement in 2016, the University Executive Team approved additional investment in strengthening the Development and Alumni Relations team. Magdalena Douleva was appointed Director of Development and Alumni Relations in late 2016, to lead an ambitious programme that will match the aspirations of the University. Magdalena brings extensive strategic fundraising and constituency relations experience from a breadth of institutions and organisations worldwide, including University College Dublin, Rotterdam School of Management, American University in Cairo, and Christian Aid. In 2018, NTU successfully recruited two new senior leadership roles within DAR: Head of Philanthropy and Head of Alumni Relations and Regular Giving.
The University is now launching a recruitment campaign to appoint a third senior leadership position within DAR: Head of Development Operations & Insight. All three positions play an integral part in developing and implementing the new DARO strategy, and have an opportunity to shape the respective programmes in the context of increased visibility within the University and a supportive leadership team.
The Head of Development Operations & Insight will set and lead the delivery of DAR’s constituent information and management strategy, providing critical support to the fundraising and alumni relations teams, and working closely with colleagues in the University on key institutional priorities such as the Graduate Outcomes survey. S/he will be keen to share in the collective responsibility for the overall leadership of DAR. Continues on next page
Candidate Information Pack | Head of Development Operations & Insight, Nottingham Trent University
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DEVELOPMENT & ALUMNI RELATIONS AT NOTTINGHAM TRENT UNIVERSITY The post holder will lead a team of five colleagues, collectively representing the “engine” of DAR and being integral to its success. Reporting to the Director of Development and Alumni Relations, and working closely with the Head of Philanthropy, the Head of Alumni Relations and Regular Giving and University colleagues, this is a careerdefining opportunity to shape the direction of DAR’s operations, data and knowledge management, and ensure
the University is future-ready, as it delivers the Inspiring Minds campaign, and prepares to launch NTU2025. The ideal candidate for this position will have significant experience of data and information management and expertise with supporting the use of digital channels in the context of a fundraising/marketing function. S/he will be a strong nurturer of people with the ability to lead and inspire a team, while retaining a focus on performance. Crucially, the successful candidate will have a proven ability to influence at the highest levels, thereby championing Development and Alumni Relations internally and ensuring collaboration towards the University’s collective mission of outstanding alumni and donor engagement. The University wishes to underline its wholehearted commitment to philanthropy and the importance it places on alumni, supporter and community engagement as part of its future.
Candidate Information Pack | Head of Development Operations & Insight, Nottingham Trent University
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DEPARTMENT STRUCTURE DIRECTOR OF DEVELOPMENT & ALUMNI RELATIONS OPERATIONS COORDINATOR & PA TO DIRECTOR
HEAD OF PHILANTHROPY
DEVELOPMENT MANAGER
HEAD OF ALUMNI RELATIONS & REGULAR GIVING
REGULAR GIVING MANAGER
DEVELOPMENT MANAGER
REGULAR GIVING COORDINATOR
SENIOR DEVELOPMENT OFFICER
REGULAR GIVING ASSISTANT
DEVELOPMENT OFFICER
ALUMNI RELATIONS MANAGER
ALUMNI RELATIONS OFFICER
HEAD OF DEVELOPMENT OPERATIONS & INSIGHT
INFORMATION OFFICER
PROSPECT DEVELOPMENT MANAGER
SUPPORTER RELATIONS & STEWARDSHIP COORDINATOR
ALUMNI RELATIONS COORDINATOR X 6 DEVELOPMENT SERVICES ASSISTANT ALUMNI RELATIONS ASSISTANT X 2 DATABASE ASSISTANT SOCIAL MEDIA COMMUNICATIONS ASSISTANT
Candidate Information Pack | Head of Development Operations & Insight, Nottingham Trent University
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CITY OF NOTTINGHAM Nottingham is a dynamic and cosmopolitan city in the heart of England and home to around 750,000 people. If you are already based in the East Midlands, you will know about the fantastic lifestyle Nottingham offers its inhabitants. Combining a bustling city and a glorious countryside, this spectacular region boasts a £12.1 billion economy that has been steadily growing over the last ten years. As the East Midlands’ premier commercial, retail, financial and business centre, Nottingham plays a distinctive role in the UK’s national and regional economic growth, and can offer a London standard of living. The city is rapidly developing and benefitting from major regeneration projects, in which the University is playing a vital part, with £1 billion currently being spent on making the transport and business infrastructure truly world-class. Nottingham’s central location, vibrant social life, cultural gems and stunning countryside – all at affordable prices – make it one of the most desirable places in the country to live and work.
Nottingham’s cultural life is further enhanced by a diverse array of new events and activities celebrating its rich heritage, including the legacy of former Nottingham residents and literary giants Lord Byron, D H Lawrence and Alan Sillitoe. Getting around Nottingham could not be simpler, with a compact city centre, a tram system and pedestrianised streets that are easy to navigate. From the UK’s oldest tavern to a host of restaurants including Michelin-starred Sat Bains, there is something for every taste. If shopping is your passion, then you are in for a treat as retail options have seen Nottingham ranked 5th in the UK for the quality of our retail experience. For those who prefer sport, you would not be short of choice. Home to two football clubs, the world-famous Trent Bridge cricket ground, plus the National Water Sports Centre and many country parks, Nottingham is as varied as it is lively. Unsurprisingly, many of our students and staff play for their local sports clubs, while many more enjoy the natural landscapes of Sherwood Forest Continues on next page
Candidate Information Pack | Head of Development Operations & Insight, Nottingham Trent University
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CITY OF NOTTINGHAM (made famous by the legend of Robin Hood), or the beautiful Peak District, both just a short drive away.
Nottingham punches above its weight when it comes to culture as well. Locals and visitors can enjoy the city’s flourishing arts scene, including visual arts, music, theatre, cinema, literature and entertainment. For a true Nottingham experience, step into one of our cultural institutions – the Nottingham Playhouse, the New Art Exchange, the Royal Concert Hall, Theatre Royal, or Nottingham Contemporary, dip into one of the museums, or explore the network of caves that run underneath the city.
With living expenses being around 5% to 7% lower than the UK average, you will find your income goes that little bit further in Nottingham. Whether you are looking to buy or rent, property across the city stretches from airy loft conversions in the city’s historic Lace Market, to modern riverside apartments. For a family-friendly area, West Bridgford, Mapperley or Beeston, or perhaps one of the gothic Victorian mansions in the Park Estate might suit your needs.
These are some of the reasons the city is home to major UK companies and to one of Europe’s largest life science business incubators with over 200 businesses employing more than 600 people in cutting-edge industries of advanced biopharma and medical technologies. With Liverpool and Manchester on your doorstep, there is no more convenient place in the country to call home. Efficient rail links will take you to a multitude of UK destinations, while the East Midlands airport means that you can be in any European city within a couple of hours.
Candidate Information Pack | Head of Development Operations & Insight, Nottingham Trent University
Nottingham is also a young city with two world-class universities and 60,000 students. More than half (54%) of the population in Nottingham hold a degree-level qualification, and 59% of the jobs in Nottingham are in Knowledge Intensive Industries, significantly above the UK average.
At Nottingham Trent, we want our people to enjoy a good work-life balance and to thrive, which is why the University is confident that you will find what you are looking for in Nottingham.
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JOB DESCRIPTION REPORTING TO
RESPONSIBLE FOR
Director of Development & Alumni Relations
A team of 5, with 2 direct reports.
PURPOSE The Head of Development Operations & Insight is a key member of a new Senior Management Team within the University’s Development and Alumni Relations function (DAR), who will set and lead the delivery of DAR’s constituent information and management strategy, providing critical support to the fundraising and alumni relations teams, and working closely with colleagues in the University on key institutional priorities such as the Graduate Outcomes survey. The post holder will lead a team of five colleagues, collectively representing the “engine” of DAR and being integral to its success. Reporting to the Director of Development and Alumni Relations, and working closely with the Head of Philanthropy, the Head of Alumni Relations and Regular Giving, and senior University leaders, this is a career-defining opportunity to shape the direction of DAR’s operations, information and analysis, and ensure the University is future-ready, as it prepares for its first comprehensive fundraising campaign, and develops an ambitious alumni and community engagement strategy.
PRINCIPAL DUTIES & RESPONSIBILITIES • Contributing to the implementation of the fundraising and alumni relations and regular giving strategies, working with colleagues to support the overall management and development of DAR, and to embed a culture for fundraising success and meaningful engagement; • Managing the Development Services team and being responsible for delivering a consistently excellent supporter experience across all channels, as well as a superb service to internal colleagues; • Building relationships with senior colleagues and external stakeholders, and confidently representing DAR internally and externally; • Overseeing the management of the Fundraising CRM (Raiser’s Edge), and all data selections as well as providing insight and analysis for the department; • Setting and managing the budgets and operational plans for the Development Services team; • Keeping abreast of the regulatory landscape.
Candidate Information Pack | Head of Development Operations & Insight, Nottingham Trent University
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JOB DESCRIPTION SPECIFIC RESPONSIBILITIES OPERATIONAL SUPPORT FOR DAR
PROSPECT RESEARCH & DEVELOPMENT
TEAM AND LINE MANAGEMENT
• To identify, implement and develop efficient processes, policies and procedures to maximise the output of the DAR team, identifying the operational risks and designing appropriate controls and checks;
• To provide strategic input in and to oversee the provision of thorough and proactive prospect research and the development of robust pipelines for the philanthropy and regular giving teams;
• To lead, motivate and empower direct reports and wider team in delivering the operational and strategic aims of the University whilst developing their personal skills and knowledge of the sector;
• To work with the other Heads of DAR, and with colleagues more widely, to identify areas of opportunity for better procedures and cross-departmental working;
• With the support of the Prospect Development Manager, to develop and ensure the implementation of a comprehensive prospect development policies and procedures, covering due diligence, prospect identification, prospect research, and prospect management, tracking and reporting;
• To encourage leadership, creativity and innovation and continuous improvement of the operations that the team supports;
• To lead on understanding and implementing the changes in fundraising and data protection regulation, and other compliance issues, and on analysing their impact in reference to data collection, data management, prospect research, and alumni and supporter engagement;
• To be knowledgeable about DAR’s key stakeholder groups, including key alumni, volunteers and existing and prospective donors.
• To produce the annual activity plan and budget for the Development Services team.
OTHER
• To develop and manage systems and processes that are clear, efficient and documented to ensure compliance with University policies and wider regulatory requirements.
DEVELOPMENT SERVICES
DATA MANAGEMENT
• To be accountable for the management of gifts, gift aid, supporter and alumni processing, in-house and through third parties, increasing efficiency for the team;
• To maintain a thorough understanding of, and ensure compliance with, all legal and contractual requirements associated with due diligence and data protection;
• To provide strategic input in and, with the support of the Supporter Relations Coordinator, ensure the delivery of a Supporter Care/Donor and Volunteer Stewardship strategy that underpins the overall fundraising and engagement strategies;
• Any other tasks, as determined by the Director of Development and Alumni Relations, relevant to the duties of the post.
• With the support of the Information Officer, to lead on the development of a data collection and management strategy, processes, policies and procedures; • To champion the use of Raiser’s Edge across DAR, ensuring that it is the single point of reference for all fundraising and alumni engagement;
• To ensure ongoing Raiser’s Edge training for the DAR team.
• To lead on developing a better understanding of the University’s supporters, alumni and other stakeholders by ensuring the Development Services team is delivering actionable data analysis and insight.
• To have overall accountability for all third parties that DAR engages to carry out its activities;
Special requirements: The post holder may be required to work occasional out of hours and weekends. All staff are expected to comply with the University’s Health and Safety and Equal Opportunities policies in the performance of their duties. N.B. The post holder may be required to undertake any other duties, which may reasonably be required as within the nature of the duties and responsibilities of the post as defined, subject to the proviso that normally any changes of a permanent nature shall be incorporated into the Job Description in specific terms.
Candidate Information Pack | Head of Development Operations & Insight, Nottingham Trent University
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PERSON SPECIFICATION QUALIFICATIONS & EDUCATION • Educated to degree level • Postgraduate qualification in management/ project management/technology/analytics Desirable
EXPERIENCE • Significant experience in a senior operations/ technology/ data analytics/ prospect development role gained within a complex, international higher education institution or a major charity • Proven track record of managing operations, services, technology or analytics teams • Experience of managing multifaceted programmes • Demonstrable success of managing relationships with multiple stakeholders in a complex Environment • Experience gained in a development and alumni operations environment Desirable
KNOWLEDGE
SKILLS
• Thorough understanding of data management, analytics, and information standards
• Strategic planning skills
• Comprehensive knowledge of the legislative framework in connection with gifts and the holding of data – taxation legislation, data protection legislation, fundraising regulation, etc. • Understanding of the fundraising mix • Expertise in supporting the use of digital channels in fundraising/ marketing/ constituent Engagement • Knowledge of national and sector trends, key contacts and influencers • Familiarity with prospect information, analytics and research, ideally from a major gift fundraising environment Desirable • Knowledge of trends, best practice and challenges in the higher education sector internationally Desirable • Knowledge of the strategic aims and ambitions of Nottingham Trent University Desirable
• Fluency with digital technologies • Experience of prospect research due diligence Desirable
Candidate Information Pack | Head of Development Operations & Insight, Nottingham Trent University
• Ability to influence and operate at a senior level • Excellent written and verbal communication skills • Excellent leadership and team management skills • Exceptional project management skills • Ability to build and lead teams through change, defining new functions and methods • Ability to solve complex problems, and tackle challenges with enthusiasm and pragmatism • Self-motivation and the ability to work on own initiative and constantly maintain a drive for success • Ability to manage multiple activities and to prioritise under pressure of time and resources • Ability to use tact and discretion • Ability to adapt to different circumstances and environments Desirable
Essential Competencies Customer focus Anticipates the needs of customers, seeking evidence of demand from the market(s) and from stakeholders. Seeks out and manages long-term relationships with stakeholders, develops strategic initiatives to ensure the delivery of a quality and valued service.
Communicating & influencing Communicates and negotiates effectively with a range of stakeholders on complex matters, which have future implications for the success of the University. Alert to internal and external dynamics of the organisation. Incorporates wider political factors into influencing strategy.
Organisation & delivery Adopts a long-term view and plans resources accordingly. Develops local strategy in support of the Strategic Plan and develops resourcing models to underpin implementation.
Entrepreneurial & commercial focus Spots and progresses business opportunities and opportunities for collaborative working externally and internally. Challenges assumptions and the status quo in order to enhance competitive advantage. Tracks competitor activity.
Creativity & innovation Reviews, tests and implements new concepts, models and approaches to practice in support of service development and delivery.
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ADDITIONAL INFORMATION TERMS AND CONDITIONS OF EMPLOYMENT Nottingham Trent University is seeking an exceptional individual and will offer an attractive salary, commensurate with experience, for a highly talented post holder in this role. The University offers 35 days per annum of annual leave, and a pension of 9.9%. Relocation expenses (up to a maximum of £8,000) will be available for candidates relocating to Nottingham. CORE BENEFITS PROVIDED AS PART OF THE REWARD PACKAGE Annual holiday entitlement of 35 days, plus 8 bank holidays and 5 University closure days. •
Local Government Pension Scheme – a ‘career average’ pension scheme with a current employee contribution rate of 9.9%, and a death in service benefit of 3 x pensionable salary.
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NTU death in service benefit of 2 x basic annual salary.
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The option to receive either:
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Private Medical Insurance, or
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An Annual Health Assessment
ADDITIONAL BENEFITS AVAILABLE TO ALL STAFF The University’s Flexible Benefits provide a range of services discounts and offers to University staff and their families, paid for via monthly deductions direct from salary. Please visit the University site for up-to- date information HERE. EQUALITY OF OPPORTUNITY POLICY The University is committed to embedding equality and inclusion in all of its practices and aims to establish an inclusive culture, that celebrates diversity, is free from discrimination and based on the values of dignity and respect. HOW TO APPLY For further information and to apply for this role, please click HERE.
Candidate Information Pack | Head of Development Operations & Insight, Nottingham Trent University
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