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Candidate Information Pack | Regular Giving Coordinator, Nottingham Trent University
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CANDIDATE INFORMATION PACK REGULAR GIVING COORDINATOR
WELCOME LETTER This is an exciting time to join
Our regular giving programme will be
Nottingham Trent University (NTU). In
essential to the success of the campaign
2018, we received several prestigious
and we have ambitious plans. We have
awards, held the title of Times
a new team, a new approach and a new
Higher Education ‘University of the
strategy. Our goal is to harness the power
Year’, celebrated 175 years since the
of our alumni, staff, students and partners
establishment of our founding college,
to build a community of donors invested
and became a Top 20 UK university in the
in supporting our students, providing
Guardian University Guide 2019.
them with life changing opportunities
NTU has a reputation as one of the
regardless of their background, and
UK’s most innovative and effective
supporting our world-leading research.
higher education institutions. We are
This is a fantastic opportunity for
rated gold for our teaching excellence
someone looking to take their career
and, increasingly, our research has a
to the next level and to lead on direct
global impact, with 90% judged to be
marketing campaigns in a university
world-leading, internationally excellent or
fundraising environment. The Regular
internationally recognised.
Giving Coordinator will be responsible for
We are now embarking on a major
undertaking activities using a variety of
philanthropy campaign; Inspiring Minds.
approaches including direct mail, email
This, alongside the University strategy,
and digital, with a focus on leading NTU’s
will position NTU as a powerful force for
telephone fundraising campaigns.
social good, an engine for social mobility,
If you would like to join our dynamic
with high-impact research addressing
team and be part of our ambitious plans
major challenges and strengthening our
to build a sector leading regular giving
local communities.
programme, we’d love to hear from you. Danielle Russell Head of Alumni Relations & Regular Giving
Candidate Information Pack | Regular Giving Coordinator, Nottingham Trent University
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NOTTINGHAM TRENT UNIVERSITY TODAY
Candidate Information Pack | Regular Giving Coordinator, Nottingham Trent University
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INNOVATING SINCE 1843 Nottingham Trent University (NTU) is a modern and forward-looking institution that makes an important contribution to the social, cultural, and economic wellbeing of the city, county and wider region. We have a long and proud history of being an active member of the community, and our roots trace back to the Nottingham Government School of Design, which was established in 1843 and helped drive innovation and skills to ensure the prosperity of the textiles
industry across the region. Today, the University boosts the UK economy by more than ÂŁ900 million a year and generates 10,500 jobs. We support our students to develop the knowledge, skills, and confidence to play the positive role in society that they choose for themselves. A quarter of our students come from low-income families. At the same time, NTU has one of the strongest graduate employment records of any university in the UK. Furthermore, we work with approximately 30,000 schoolchildren every year, and those who take part in our outreach programmes are twice as likely to apply to and succeed at university. The combination of academic depth, vocational relevance, close links with employers, and sector-leading teaching and learning innovations, enable the University to equip our students with the capabilities they need to thrive. For employers, it means an expansion of the talent pool. For society, it leads to enhanced community cohesion. All of this sets the University and our students apart.
Candidate Information Pack | Regular Giving Coordinator, Nottingham Trent University
Our exceptional teaching is underpinned by world-class research and excellent scholarship. The University hosts a range of internationally renowned and worldleading research groups across our eight schools. The innovative, practical solutions we have provided to major societal
challenges have had an enduring impact on people’s lives, both in the UK and across the globe. These include breakthroughs in 3D X-ray imaging and airport security, identifying new methods to treat some of the most widespread types of cancer, and pioneering work in the management of natural water resources.
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CREATING THE UNIVERSITY OF THE FUTURE AND NTU2025 However, the university of the future does more than just educate students. It plays a vital role in the economic, cultural, and social sustainability of its city and region. While we are proud of our achievements, we know we cannot afford to rest on our laurels. Over the coming years, we anticipate significant shifts in students’ and employers’ expectations, and the skills and knowledge that young people will need to thrive in tomorrow’s world. Our new strategy NTU2025, to launch in the academic year 2019/2020, seeks to re-define what it means to be an elite university in the 21st Century.
Candidate Information Pack | Regular Giving Coordinator, Nottingham Trent University
REALISING OUR VISION To date, philanthropy has played a key role in helping the University connect employers’ needs and students’ aspirations, with NTU securing more than £23 million for the twelve years 2006 – 2018. We are now entering the next phase of our development, and private support will play an increasingly important part in our funding mix. We have recently launched the first phase of a major strategic fundraising campaign, which will unfold over the next five to seven years, and will allow us to strengthen our impact, and mobilise our community of more than 200,000 alumni, friends, corporate and foundation partners.
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DEVELOPMENT & ALUMNI RELATIONS AT NOTTINGHAM TRENT UNIVERSITY Since the appointment of Professor Edward Peck as Vice-Chancellor in August 2014, the University has developed and launched an institutional strategy that embraces the opportunities and addresses the challenges presented by the new environment for higher education. The University has invested more than ÂŁ25 million in the delivery of this strategy, and is currently preparing to launch its new strategic plan NTU2025, which will continue to place a strong emphasis on ensuring we can attract and retain exceptional talent at all levels to drive forward our progress. Our institutional plans also call for a step-change in our fundraising and alumni and supporter relations. Following a review of our external engagement in 2016, the University Executive Team approved additional investment in strengthening the Development and Alumni Relations team.
Magdalena Douleva was appointed Director of Development and Alumni Relations in late 2016, to lead an ambitious programme that will match the aspirations of the University. Magdalena brings extensive strategic fundraising and constituency relations experience from a breadth of institutions and organisations worldwide, including University College Dublin, Rotterdam School of Management, American University in Cairo, and Christian Aid. In 2018, NTU successfully recruited two new senior leadership roles within DAR: Head of Philanthropy and Head of Alumni Relations and Regular Giving. The University wishes to underline its wholehearted commitment to philanthropy and the importance it places on alumni, supporter and community engagement as part of its future.
Candidate Information Pack | Regular Giving Coordinator, Nottingham Trent University
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DEPARTMENT STRUCTURE DIRECTOR OF DEVELOPMENT & ALUMNI RELATIONS OPERATIONS COORDINATOR & PA TO DIRECTOR
HEAD OF PHILANTHROPY
DEVELOPMENT MANAGER
HEAD OF ALUMNI RELATIONS & REGULAR GIVING
REGULAR GIVING MANAGER
DEVELOPMENT MANAGER
REGULAR GIVING COORDINATOR
SENIOR DEVELOPMENT OFFICER
REGULAR GIVING ASSISTANT
DEVELOPMENT OFFICER
ALUMNI RELATIONS MANAGER
ALUMNI RELATIONS OFFICER
HEAD OF DEVELOPMENT OPERATIONS & INSIGHT
INFORMATION OFFICER
PROSPECT DEVELOPMENT MANAGER
SUPPORTER RELATIONS & STEWARDSHIP COORDINATOR
ALUMNI RELATIONS COORDINATOR X 6 DEVELOPMENT SERVICES ASSISTANT ALUMNI RELATIONS ASSISTANT X 2 DATABASE ASSISTANT SOCIAL MEDIA COMMUNICATIONS ASSISTANT
Candidate Information Pack | Regular Giving Coordinator, Nottingham Trent University
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CITY OF NOTTINGHAM Nottingham is a dynamic and cosmopolitan city in the heart of England and home to around 750,000 people. If you are already based in the East Midlands, you will know about the fantastic lifestyle Nottingham offers its inhabitants. Combining a bustling city and a glorious countryside, this spectacular region boasts a £12.1 billion economy that has been steadily growing over the last ten years. As the East Midlands’ premier commercial, retail, financial and business centre, Nottingham plays a distinctive role in the UK’s national and regional economic growth, and can offer a London standard of living. The city is rapidly developing and benefitting from major regeneration projects, in which the University is playing a vital part, with £1 billion currently being spent on making the transport and business infrastructure truly world-class. Nottingham’s central location, vibrant social life, cultural gems and stunning countryside – all at affordable prices – make it one of the most desirable places in the country to live and work.
Nottingham’s cultural life is further enhanced by a diverse array of new events and activities celebrating its rich heritage, including the legacy of former Nottingham residents and literary giants Lord Byron, D H Lawrence and Alan Sillitoe. Getting around Nottingham could not be simpler, with a compact city centre, a tram system and pedestrianised streets that are easy to navigate. From the UK’s oldest tavern to a host of restaurants including Michelin-starred Sat Bains, there is something for every taste. If shopping is your passion, then you are in for a treat as retail options have seen Nottingham ranked 5th in the UK for the quality of our retail experience. For those who prefer sport, you would not be short of choice. Home to two football clubs, the world-famous Trent Bridge cricket ground, plus the National Water Sports Centre and many country parks, Nottingham is as varied as it is lively. Unsurprisingly, many of our students and staff play for their local sports clubs, while many more enjoy the natural landscapes of Sherwood Forest Continues on next page
Candidate Information Pack | Regular Giving Coordinator, Nottingham Trent University
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CITY OF NOTTINGHAM (made famous by the legend of Robin Hood), or the beautiful Peak District, both just a short drive away.
Nottingham punches above its weight when it comes to culture as well. Locals and visitors can enjoy the city’s flourishing arts scene, including visual arts, music, theatre, cinema, literature and entertainment. For a true Nottingham experience, step into one of our cultural institutions – the Nottingham Playhouse, the New Art Exchange, the Royal Concert Hall, Theatre Royal, or Nottingham Contemporary, dip into one of the museums, or explore the network of caves that run underneath the city.
With living expenses being around 5% to 7% lower than the UK average, you will find your income goes that little bit further in Nottingham. Whether you are looking to buy or rent, property across the city stretches from airy loft conversions in the city’s historic Lace Market, to modern riverside apartments. For a family-friendly area, West Bridgford, Mapperley or Beeston, or perhaps one of the gothic Victorian mansions in the Park Estate might suit your needs.
These are some of the reasons the city is home to major UK companies and to one of Europe’s largest life science business incubators with over 200 businesses employing more than 600 people in cutting-edge industries of advanced biopharma and medical technologies. With Liverpool and Manchester on your doorstep, there is no more convenient place in the country to call home. Efficient rail links will take you to a multitude of UK destinations, while the East Midlands airport means that you can be in any European city within a couple of hours.
Candidate Information Pack | Regular Giving Coordinator, Nottingham Trent University
Nottingham is also a young city with two world-class universities and 60,000 students. More than half (54%) of the population in Nottingham hold a degree-level qualification, and 59% of the jobs in Nottingham are in Knowledge Intensive Industries, significantly above the UK average.
At Nottingham Trent, we want our people to enjoy a good work-life balance and to thrive, which is why the University is confident that you will find what you are looking for in Nottingham.
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JOB DESCRIPTION PURPOSE
PRINCIPAL DUTIES & RESPONSIBILITIES
The Regular Giving Coordinator will help deliver a diverse, multi-channel, sector-leading Regular and Community Giving Programme. The Regular Giving programme is a strategically important part of our philanthropy campaign and will deepen engagement and raise awareness of the University’s work and impact.
• Working with the Regular Giving Manager, help implement a new strategic plan for regular giving and community fundraising, which delivers a step change in approach, income and engagement, through a sector-leading and sustainable programme.
The role holder will be responsible for undertaking multi-channel regular giving activities, leading Nottingham Trent University’s telephone fundraising activities. This will involve recruiting, supporting and managing a team of student fundraisers and motivating them against our ambitious targets. S/he will also support community fundraising initiatives; recruiting participants, assisting at events and motivating supporters and volunteers with their own fundraising. Special requirements: Usual office hours are 9.00am5.00pm. However, during telephone campaigns (currently 12 weeks per year), the post holder must be available to work adjusted hours from 1.30pm – 9.30pm Monday to Thursday and occasional weekends to manage the call room (on a rota basis alongside the Regular and Community Giving Assistant).
• Take an active role in building a culture of giving at Nottingham Trent University. • Support all aspects of the University’s regular giving activities including telephone, direct-mail, digital and reunion giving. • Draft copy for relevant communications, website and marketing materials. • Coordinate and deliver NTU’s telephone fundraising campaigns; including communications, call pool data selection, caller recruitment and training, call room management and campaign evaluation. • Assist with Nottingham Trent’s community fundraising initiatives, including recruiting volunteers, supporting individuals with their own fundraising, providing support at events and updating social media and website with relevant content. • Respond to donor, alumni and volunteer enquiries in a timely manner, ensuring accurate records are kept. • Monitor, and work within, the regular giving budget. • Recruit, manage and train the student caller team, providing ongoing support, coaching and motivation, ensuring the team are high performing and meeting/exceeding targets. • Support and encourage a culture of giving on campus, among staff, students and young alumni through campus events and digital platforms. • Collaborate with colleagues to implement stewardship strategies to thank, aid retention and maintain the loyalty of regular donors, supporters, partners and volunteer fundraisers. • Actively contribute to and help implement an integrated strategy that brings together alumni relations, community fundraising, volunteering and regular giving. • Maintain accurate records and monitor and evaluate regular giving and community fundraising activity; producing accurate reports and data and demonstrating performance against agreed targets. • Analyse data to gain insight and inform decision-making.
For the remainder of the year, the post holder may be required to work occasional out of hours and weekends.
• Build and maintain effective working relationships and collaborate with academic and professional services colleagues across the Development and Alumni Relations Team, and across the University to maximise opportunities for the development of fundraising and engagement activities.
N.B. The postholder may be required to undertake any other duties, which may reasonably be required as within the nature of the duties and responsibilities of the post as defined, subject to the proviso that normally any changes of a permanent nature shall be incorporated into the Job Description in specific terms.
• Work with the Regular Giving Manager to brief, manage and monitor suppliers and external agencies to ensure the delivery of activities, relevant expertise and value for money. • Keep up-to-date with latest innovations, trends and developments in the field (best practice, as well as changes in relevant legislation and regulation). • Act as ambassador for DAR highlighting the importance of the team in delivering the University's strategic aims.
Candidate Information Pack | Regular Giving Coordinator, Nottingham Trent University
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PERSON SPECIFICATION QUALIFICATIONS & EDUCATION
EXPERIENCE
SKILLS
• Educated to degree level
• Experience working in fundraising OR marketing OR alumni relations
• Good presentation skills and a confident public speaker
• Experience of producing high-quality written communications which have demonstrated impact and success
• Excellent verbal and written communication skills with the ability to tailor messaging to a range of audiences
• Experience of using databases/CRM and Microsoft Office
• Strong IT skills and ability to understand and interpret data
• Evidence of ongoing professional development *
KNOWLEDGE • Knowledge of, an interest in, and commitment to, raising funds for higher education • Knowledge of the principles of fundraising and marketing (especially direct marketing) • Knowledge of Data Protection legislation and an understanding of its impact in a fundraising and alumni relations context • Knowledge of the higher education sector * • Knowledge of marketing principles of targeting and segmentation * • Knowledge of regular giving * • Knowledge of volunteer management * • Knowledge of tax-effective giving *
• A proven record of working to and achieving agreed targets and outcomes
• Self-motivation and resilience, with the ability to work on own initiative
• Experience of motivating and coaching others to achieve targets
• Ability to manage multiple activities, prioritising and managing own work and time effectively
• Experience managing/overseeing a budget * • Experience of telephone fundraising * • Experience of community giving * • Experience in devising and delivering training *
• Experience of making fundraising ‘asks’ * • Experience working with Raiser’s Edge * • Experience working within higher education or a charity * • Experience of using segmentation and targeting to guide communications * • Experience of producing management reports *
*Desirable
Candidate Information Pack | Regular Giving Coordinator, Nottingham Trent University
• Ability to work calmly under pressure • Ability to motivate and influence others • Excellent customer service skills • Ability to work within a team • Tenacious and resourceful with a welldeveloped ability to meet or exceed targets • Understanding of the principles of budget management * • Good copy writing skills * • Data analysis skills *
Essential Competencies Customer focus Provides quality service that is regularly reviewed. Anticipates customer needs. Actively seeks feedback on services from customers and makes appropriate changes to service and to underpinning policy / strategy.
Communicating & influencing Communicates information effectively to a wide range of diverse stakeholders, influencing events.
Team working Contributes to team development, seeking and testing improvements to the team’s outputs/ service.
Creativity & innovation Seeks out, reviews and implements new ways of working to improve delivery of service.
Making informed decisions Uses analyses, reports and data to test the validity of options and assess risk before taking decisions. Ensures optimum decisions are taken.
Adaptability Responds positively to change, supporting others in managing transition and being flexible in approaches to job role. Is aware of own strengths and areas for development. Seeks feedback on own work.
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ADDITIONAL INFORMATION TERMS AND CONDITIONS OF EMPLOYMENT Salary £24,029 - £27,025 The University offers generous annual leave and pension, and a range of other benefits. ADDITIONAL BENEFITS AVAILABLE TO ALL STAFF The University’s Flexible Benefits provide a range of services discounts and offers to University staff and their families, paid for via monthly deductions direct from salary. Please visit the University site for up-to- date information HERE. EQUALITY OF OPPORTUNITY POLICY The University is committed to embedding equality and inclusion in all of its practices and aims to establish an inclusive culture, that celebrates diversity, is free from discrimination and based on the values of dignity and respect. HOW TO APPLY For further information and to apply for this role, please click HERE.
Candidate Information Pack | Regular Giving Coordinator, Nottingham Trent University
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