Key Booking Information

BELOW IS SOME INFORMATION THAT YOU MAY FIND USEFUL IN RELATION TO YOUR BOOKING AND HOLIDAY. FULL TERMS AND CONDITIONS CAN BE FOUND AT: WWW.HEADWATER.COM/BOOKING-CONDITIONS

1. REFER TO OUR WEBSITE Our website features the most up-to-date details for all our holidays. Should there be a discrepancy between the information in the brochure and the website, the information on the website will be considered the most up-to-date and accurate.

2. ABOUT THE HOLIDAY IS THIS HOLIDAY FOR YOU? All customers are expected to satisfy themselves prior to booking that they are fit and able to complete the itinerary of their chosen holiday as described in the brochure and on our websites. All our holidays feature Activity Level icons as guides to the level of challenge the holiday will involve. An explanation of each Activity Level can be found at headwater.com/cycling-ratings and headwater.com/walking-ratings. Please let your sales consultant know during the booking process if you have concerns and queries about any aspects of the itinerary.

PARTICIPATION On a guided group holiday it is necessary that you abide by the authority of the tour leader, who represents the Company. The tour leader is not an employee of the Company, however they are appointed by the Company to guide your holiday. If you commit any illegal act when on the holiday or if in the reasonable opinion of the tour leader or another person in authority your behaviour is disruptive, threatening or abusive, causes unnecessary inconvenience or is causing or likely to cause damage to property, danger, distress or upset, disturbance or annoyance to others or puts any traveller or our staff or agents in the UK or resort in any risk or danger, on the telephone, in writing or in person, we may terminate your travel arrangements without any liability on our part.

PRE-EXISTING MEDICAL CONDITIONS We ask you to let us know of any pre-existing conditions, illnesses, disabilities or recent surgeries that may affect your safety or other people’s enjoyment of the holiday. Please email sales@headwater.com to make us aware of any pre-existing medical conditions. There is no upper age limit on our tours, but as most holidays are quite active we may ask clients over the age of 80 a number of questions about their health and fitness. We also require you to advise us of any dietary requirements in advance of a tour.

ACCOMMODATION Our prices include accommodation based on two adults sharing a twin or double room with en-suite facilities. Please speak to a sales consultant if you would like to enquire about a single room and associated additional supplements.

KEY INFORMATION TO HELP YOU PREPARE Important holiday documentation will be provided during the booking process and prior to your holiday. If you have any queries or notice any inaccuracies, please contact Headwater as soon as possible. We are able to provide basic advice to clients regarding passports and visa requirements, but you should check with the appropriate embassy, consulate or the British Foreign, Commonwealth & Development Office for the exact requirements for your chosen tour and date of travel. British nationals require a full passport that is valid for six months after the date of your scheduled return home. At the time of printing, no compulsory vaccinations were required for any of the holidays we feature, however we recommend you to check with your doctor about any inoculations required. European Health Insurance Card (EHIC) may not be valid from 1 January 2021. Please ensure you take out travel insurance that covers your needs. Visit GOV.UK (link below) to check what your travel insurance should cover. https://www.gov.uk/ visit-europe-1-january-2021?.

RISKS OF ADVENTURE TRAVEL Whilst we ensure that all activities are operated to the local legal standard and that risk assessments are carried out annually, many of our holidays do carry an element of risk. We require that all the properties and transport we use comply fully with local regulations, but we do not guarantee the same standards as in your home country. If you choose to travel on this type of holiday, you must be prepared to accept that this is all part of the experience. Outdoor activities are weather dependent to an extent and some can become dangerous in certain conditions. We will take all reasonable care of you and expect that you will take sensible precautions yourself. 3. BOOKING ON A FLIGHT INCLUSIVE OR LAND ONLY BASIS Headwater holidays can be booked on a Land Only basis or with flights included. When booking on a Flight Inclusive basis, Headwater complies with our responsibilities under the ATOL regime. For all packages (Flight Inclusive or not) we comply with the Package Travel and Linked Travel Regulations 2018. In the event of a significant change to travel plans by an airline, we are responsible for ensuring that you can complete your journeys in a reasonable timeframe and without additional cost to yourself. Details of your rights under the Package Travel Regulations can be found at headwater.com/key-rights

FLIGHT COSTS AND SUPPLEMENTS Flight Inclusive prices include return flights from a London airport and UK departure tax. Our Flight Inclusive holiday prices include a base price for the flights, however this is always subject to availability at the time of booking as airfares are outside of our control. Where the cost of flights is higher than this base price, a flight supplement may be applicable; your sales consultant will be able to advise you if this is the case. We can often arrange flights from regional airports too; your sales consultant will be able to advise you if this is the case.

TRANSFERS If you are travelling on the designated flights, return airport transfers will be included at the destination. If you are not travelling on designated flights, airport transfers may be at an additional cost unless shown in your documentation as a free or included transfer; please ask your sales consultant for transfer details during the booking process. If you book on a Land Only basis, services start and end at the local joining point detailed in your documentation.

4. HOW TO BOOK If you would like to make a booking you can contact us in several ways: directly over the telephone (01606 828515), by email at sales@headwater.com, via our website www.headwater.com and the Live Chat function on our website, or through an approved travel agent.

TRAVEL INSURANCE It is an essential condition of joining a Headwater holiday that you have an adequate and valid travel insurance policy for the full duration of your holiday to cover the cost of medical treatment, cancellation and curtailment, and the activities included in the holiday (including the maximum altitude reached). We recommend that you take out insurance as soon as your booking is confirmed.

5. PAYMENT, CANCELLATIONS AND CHANGES Unless stated otherwise during the booking process or in the full terms and conditions, the following applies:

DEPOSIT You will be asked to pay a deposit at the time of booking of at least £250 per person. You will be advised of your deposit at the time the booking is made and/or confirmed. You may also be required to pay on booking for any non-transferable and non-refundable items; your sales consultant will advise you of this during the booking process. Please note that for certain travel arrangements the deposit may be higher than those shown.

FINAL BALANCE We will invoice you for the remainder of the cost of your holiday, which must be paid prior to 70 days before departure. In certain cases, we may request full payment more than 70 days before departure where, for example, airlines require full payment on booking.

MAKING CHANGES TO YOUR HOLIDAY Please contact Headwater as soon possible if you wish to make a change to your existing booking, wish to change to a different tour or wish to change departure date. We will always endeavour to assist with the requested change, but this is subject to availability and payment may need to be made for non-refundable costs (for example from airlines) and other fees may also be applicable.

CANCELLATION CONDITIONS You may cancel your tour at any time by providing written communication from the lead booker. As we start to incur costs from the time the contract is confirmed we will retain your deposit and will apply other cancellation charges as shown below. Please note, however, that for certain travel arrangements, the cancellation charge may be higher than those shown; please ask your sales consultant for full details of cancellation charges at time of booking.

Period before a departure when notice of cancellation is received condition flights

More than 70 days before departure

Between 70 and 42 days before departure (inclusive)

Between 41 and 31 days before departure (inclusive)

30 days or less before departure (or failure to join the holiday or failure to pay any Percentage of total booking price payable on cancellation

Loss of deposit and nonrefundable costs, ie special local payment due)

50% of holiday cost

75% of holiday cost

100% of holiday cost

6. OUR CONTRACT WITH YOU As a Headwater customer you may have rights under the Package Travel and Linked Travel Regulations 2018 where your booking amounts to a package holiday. These are detailed here: headwater.com/key-rights. Full terms and conditions apply to your booking and can be found here: headwater.com/booking-conditions. This link also includes information on our Privacy Policy and our Data Protection Commitment.

IF WE CHANGE OR CANCEL YOUR BOOKING We plan the arrangements for your tour many months in advance and may occasionally have to make changes, most of which are minor.

WHEN A MAJOR CHANGE (AS OUTLINED IN THE FULL TERMS AND CONDITIONS ON OUR WEBSITE) OCCURS, YOU WILL HAVE THE CHOICE OF EITHER: a) Accepting the change; or b) Accepting a replacement tour from us of equivalent or similar standard and price (at the date of the change), if we are able to offer you one; or c) Cancelling your tour, in which case you shall receive a full refund of all monies paid.

Some of our holidays are group holidays and require a certain number of participants to operate; we include details of normal group sizes on our website. In the unlikely event that a holiday does not reach the normal minimum, we may be forced to cancel the tour; a decision will be made as early as possible and not later than four weeks before departure. We reserve the right to confirm holidays on numbers lower than the minimum indicated and occasionally we may exceed the normal maximum. If at the time of booking your holiday is not guaranteed, we strongly recommend that you do not make any non-refundable or nonchangeable travel arrangements.

7. YOUR FINANCIAL PROTECTION ABTA PROTECTION We will provide you with financial protection for package holidays you buy from us that do not include travel by air by way of a bond held by ABTA. We are a member of ABTA; membership number Y0751. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct.

ATOL PROTECTION All the flights and Flight Inclusive holidays in this brochure are financially protected by the ATOL scheme. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate go to: www.caa.co.uk Our ATOL number is 2582.

All holidays advertised in this brochure are operated by Exodus Travels Limited, trading as Headwater Holidays, a member of the Travelopia Group of Companies. Registered number 1150160. Registered Office: Origin One, 108 High Street, Crawley, West Sussex, RH10 1BD.