C6. Service Audit Profile
Table C9 Service Audit Profile
Inference: The left side depicts the existing scenario whereas the right side are the suggestions for example in the case of reliability door to door testing is not taking place which is due to lack of man power or their optimization, hence staff recruitment is the suggested recommendation. Similarly under assurance staff training and maintaining a resource inventory is the most optimum suggestion for inefficieny in sanitization.
C7. Conclusion
After an elaborate study of the existing scenario of COVID Management in Lucknow using various management tools and studying the benchmarks of the cities across the country, it can be concluded that Lucknow has a few good services while there are certain areas that need improvement. Teleconsultation services, an integrated COVID control room, and a DSO portal for data record and maintenance are a few key takeaways from the city. The city is performing comparatively good in the Identification and Testing of COVID ‘19 patients
whereas lacks the Monitoring aspect. Certain areas of improvement that can be administered are inadequate infrastructure, inefficient sanitization, implementing door to door testing, and contact tracing. These aspects if taken care of, can help the smooth and efficient working of the city in such times without creating an atmosphere of panic among the citizens and also help curb the spread of Coronavirus in the city.
CEPT University Service Operations and Management Studio 2020 65
