List of Figures Figure 1: Timeline of Studio Figure 2: Map depicting the population and confirmed cased as of 31st October 2020, of the 7 cities studied in the report. Figure 3: Sample of Process profile worksheet Figure 4: Sample of RACI Chart Figure 5: Sample scoring criteria in FMEA Figure 6: Worldwide confirmed COVID19 cases visualization Figure 7: Average tests per million per day week wise
Figure B2 Hapur District COVID19 Status Timeline Figure B3 COVID19 status of districts in Uttar Pradesh (As of October 31, 2020) Figure B4 Government laboratory mapping for Covid 19 diagnosis Figure B5 Treatment facilities mapping for Covid 19 mapping Figure B6 Hapur District website accessed on 12.08.2020 Figure B7 Scoring based proforma for Identification process Figure B8 Illustration for depicting type of Figure A1 Map of Faridabad with its adjoining corona virus testing cities Figure B9 Illustration for COVID19 treatment Figure A2 Timeline Figure B10 Images of Hapur city during Figure A3 Types of Quarantine Facilities in the sanitization process City Figure B11 Road with Barricades for containing Figure A4 Vector Image depicting the visual of the locality Identification and Testing Figure B12 Survey Demographics Figure A5 Vector Image depicting the visual of Figure B13 SERVQUAL Analysis for Hospital Treatment Identification Process Figure A6 Vector Image depicting the visual of Figure B14 SERVQUAL Analysis for Testing Prevention Process Figure A7 Gap Analysis for Mobile Testing Figure B15 SERVQUAL Analysis for Monitoring Figure A8 Gap Analysis for Helpline Assistance and Surveillance Process Figure A9 Gap Analysis for Sanitization Figure B16 Audit Profile Figure A10 Service Audit Profile Figure A11 Actions being taken by the Figure C1 Lucknow Graphical Representation Government of Faridabad Figure C2 City Organization Chart Figure C3 Timeline Figure B1 Division of 36 wards with population Figure C4 Lucknow Covid Control Room density in Hapur City (Inside)
Figure C5 Lucknow Covid Control Room (Exterior) Figure C6 Uttar Pradesh Home Isolation Application user interface Figure C7 Vector Image depicting the visual of COVID Patient Figure C8 Vector Image depicting the visual of facilities to quarantined patients Figure C9 Vector Image depicting the visual of COVID Testing Figure C10 Vector Image depicting the visual of ICCC Monitoring desk Figure C11 Vector Image depicting the visual of Sanitization Figure C12 Chief Minister Yogi Adityanath monitoring the ICCC activities Figure C13 P-E Gap Analysis (Identification & Testing) Figure C14 P-E Gap Analysis (Quarantine & Treatment) Figure C15 Rater Analysis (Identification & Testing) Figure C16 Rater Analysis (Quarantine & Treatment) Figure C17 P-E Gap Analysis (Monitoring) Figure C18 Overall Process Rater Average Figure C19 Rater Analysis (Monitoring) Figure C20 Composite Rater Analysis Figure C21 Hello Doctor E-OPD For Lucknow Citizens Figure C22 Lucknow’s own COVID19 Mobile Application Figure C23 Initiative to encourage social
CEPT University Service Operations and Management Studio 2020
7
