2017 Volvo Car Open - Volunteer Guide

Volunteer Guide APRIL 1-9, 2017 | CHARLESTON, SC

DEAR VOLVO CAR OPEN VOLUNTEER: Thank you for volunteering for the 2017 Volvo Car Open. All of these events would not be possible without the hard work and support of volunteers like you! We look forward to working with you, and appreciate your efforts in making this event an extraordinary success.

This guide will provide you with all of the information you need to assist our patrons and make your week of volunteering a memorable experience. If you have any questions, please drop by the Volunteer Services/Usher Tent.

Sincerely, Jo Cooper Volunteer Coordinator jo.cooper@meredith.com C: 843-813-3311

DEPARTMENT CHAIRS

COURT MAINTENANCE Gene Cook H: 843-762-0187 C: 843-860-2517 gene.cook2@honeywell.com

GUEST SERVICES Lisa Frizelle H: 843-971-3684 C: 843-609-5729 lisafrizelle@aol.com

INFORMATION TECHNOLOGY Gil Ballenger C: 843-530-5800 gil.ballenger@gmail.com

MEDIA CENTER & DRAWBOARDS Lynn Coursey C: 843-324-2122 lcoursey29492@gmail.com Sal Kindel H: 843-744-2669 C: 843-345-9290 singaporegirl_sal@yahoo.com.sg

The preferred phone number is listed first.

PLAYER HOUSING

AIRPORT/HOTEL AMBASSADORS Pat Kornahrens C: 843-209-3430 epkornahrens@yahoo.com

BALL KIDS Tucker Furtick C: 843-647-9218 tucker.furtick@gmail.com Danny Hayes C: 850-980-1303 vcoballcrew@gmail.com 2

2017 VOLVO CAR OPEN

Betty McMahon H: 843-849-0532 C: 843-991-0056 mcmahon4055@gmail.com

PLAYER SERVICES Candace Hunt C: 843-607-2050 phuntkp@gmail.com

TOURNAMENT AMBASSADORS

VOLUNTEER SERVICES

Mary Bergstrom C: 843-327-7033 mcbergstrom@gmail.com

Susan Bynum C: 843-814-7465

TICKETS Mickey McMahon H: 843-849-0532 C: 843-991-0053 mcmahon4055@gmail.com

TRANSPORTATION Debi Currin H: 843-856-8720 C: 843-270-8720 scovillcurrin@aol.com

Janine Dalva C: 843-303-5136 Chuck Hunter C: 843-345-6460 Ann Nodtvedt C: 843-270-1739 Barbara Rivers W: 843-792-6643 C: 843-224-7332

Kevin Johnson C: 404-425-8302 kevinjohnson1999@yahoo.com John Sigler C: 843-209-7301 johnsigler78@gmail.com

USHERS Susan Comer H: 843-789-4595 C: 706-284-5861 scomer7@comcast.net John Stuart C: 843-729-0040 jjstuart@juno.com

VOLUNTEER CAFÉ Jan Malloy C: 843-270-3526 jan.malloy@danielisland.com

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SCHEDULE OF GATE OPENINGS AND MATCH TIMES (Match times subject to change)

DATE

BUS ROUTE START TIME

GATES OPEN

PLAY BEGINS

8:00 am

9:00 am

10:00 am

5:00 pm

7:00 pm

SAT

4/1

SAT

4/1

SUN

4/2

8:00 am

9:00 am

10:00 am

MON

4/3

9:00 am

11:00 am

12:00 pm

TUES

4/4

8:00 am

9:00 pm

10:00 am

TUES

4/4

5:00 pm

7:00 pm

WED

4/5

9:00 am

10:00 am

WED

4/5

5:00 pm

7:00 pm

THUR

4/6

10:00 am

10:45 am

THUR

4/6

5:00 pm

7:00 pm

FRI

4/7

10:00 am

10:45 am

FRI

4/7

5:00 pm

7:00 pm

SAT

4/8

8:00 am

9:00 am

10:45 am

SUN

4/9

8:00 am

9:00 am

10:45 am

8:00 am

9:00 am

9:00 am

*Grounds will be accessible to all, but entrance to Stadium Court will not be until 6:15 pm for night matches. **Doubles final begins at 10:45 am followed by Singles Final.

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2017 VOLVO CAR OPEN

AUTOGRAPHS

FIRST AID

Volunteers, while working or in a restricted area, may not solicit autographs, gifts or any other favors from players or VIPs.

If immediate medical attention is required, contact the First Aid Trailer. It is located on the east side of the Stadium. This service is provided by MUSC.

COOLERS AND OUTSIDE FOOD & BEVERAGE Coolers, glass containers and outside food and beverages are prohibited on the tournament site. All concession areas will be able to accommodate you with any food and beverage needs you may have. The Volvo Car Open is not responsible for any lost items.

CREDENTIALS Your credential identifies you as a volunteer for the Volvo Car Open. This credential must be worn at all times that you are on shift.

Please guard it carefully as you will be issued only one. Should you lose it or forget it, please go to the Volunteer Services Tent.

Your credential should not be shared with anyone and it will lead to your dismissal and forfeiture of all credentials. Your credential will give you access to all DAY matches only. Seating is general admission in grandstand level.

FLUIDS It is important for you to drink plenty of fluids up to one hour before going on duty. Drinking fluids will prevent you from becoming dehydrated or suffering from heat exhaustion. Volvo Car Open has provided you with a water bottle; please carry it with you while on duty. Bottles may be refilled from the water fountains located at the stadium and the side of the club house.

FOOD Every volunteer working 10 shifts or more qualifies for lunch. You will be issued a card that will be accepted at concession stands and food trucks. The card will be pre-loaded with money. Please return the card after your volunteer shifts are completed or when the balance is zero (whichever comes first). This card will not work for alcohol beverages. You will only be issued one card.

No replacement cards will be available.

EVALUATION Following the tournament, all volunteers will be evaluated on their performance. Six areas are looked at: punctuality, appearance, flexibility, attitude, people skills and work performance. In addition, all volunteers will be asked to complete a survey based on their experience as a volunteer.

GUEST SERVICES Please direct patrons with special needs or suggestions to the Guest Services Tent.

The volunteers at Guest Services have many resources to assist patrons including phones, local information, maps and daily draw sheets. If no one is at guest services, please direct them to the Ticket Kiosk.

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2017 VOLVO CAR OPEN

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LOST CHILDREN

PROMOTIONS

Children who get separated from their parents during the tournament should be taken to Guest Services. Likewise, parents looking for lost children should also be directed to Guest Services.

Our on-site promotions are added value activities specifically intended for our spectators. The sponsors want a wide range of people to take advantage of these events. In an effort to comply with the sponsors’ request, we ask that all volunteers refrain from participating in these activities while in uniform.

LOST AND FOUND OR STOLEN ARTICLES Please report anything lost, found or stolen as soon as possible to Guest Services. If no one is there, please report it to the Ticket Kiosk. Please be especially careful about the storage and monitoring of all valuables on site. All areas are susceptible to theft!

NIGHT MATCHES Volunteers who wish to attend a night match must 1) buy a ticket, or 2) volunteer to work the night match, or 3) have earned a ticket through the tiered benefits package. Your department chair will distribute night match vouchers on Monday or Tuesday during the tournament. Night match vouchers must be redeemed at the Ticket Kiosk and exchanged for actual tickets. Please be respectful of long patron lines and exchange your vouchers during slow times at the Ticket Kiosk.

Please do not put your fellow volunteers in the position of having to turn you or a guest away because you did not meet the requirements for entry.

RAIN POLICY If a session of the tournament is postponed due to weather or for reasons beyond our control, the tournament committee will make every effort to accommodate the ticket holder at a subsequent session.

Information on scheduling changes can be obtained at the tournament hotline at 843849-5000.

RAIN DELAYS In the event of rain, all volunteers must report for work as scheduled unless your Department Chair has contacted you. We must be ready to resume play as soon as the weather conditions permit. An announcement will be made on local media outlets, on the PA in the stadium and the information hotline will be updated regularly.

You can refer patrons who have inquiries about the weather to 843-849-5000.

REPORTING FOR DUTY PHOTOGRAPHS Working volunteers and in uniform, or in a restricted area, may not take pictures of the players.

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2017 VOLVO CAR OPEN

Volunteers are asked to enter the site through the Front Gate, located on Seven Farms Drive. Please report at least 15 minutes before your shift. If you are going to be late, please be courteous and call the Volunteer Services Tent.

SCHEDULE CHANGES

TIERED VOLUNTEER PACKAGE - $60

In the event you need to change your shift, you must find someone else in your department to replace you. Shifts not worked must be made up to fulfill your commitment. Your Department Chair must be advised of all changes.

Volunteers working more than 7 shifts qualify for additional benefits. Volunteers working 8 or 9 shifts receive one guest ticket per day session and two night match tickets. Volunteers working 10 shifts or more receive one guest ticket per day session, four night match tickets and lunch every day they are working.

SEATING/STADIUM COURT Your credential allows you general Stadium Court seating in the grandstand level. No volunteers will be allowed to sit in the lower section unless they have a ticket for that area.

SMOKING The Volvo Car Stadium is a non-smoking facility. Smoking is not permitted anywhere on the tournament grounds.

STAR VOLUNTEERS In order to recognize volunteers doing an outstanding job we have created a Star Volunteer program. If you receive a star, register in the Volunteer CafĂŠ for the daily drawing. Department Chairs and VCO Staff will give out stars. During the finals we will draw from all the stars collected throughout the week for a grand prize gift bag filled with VCO merchandise.

SUN PROTECTION Those volunteers working outside should make sure they are well protected with sunscreen and wear the hat provided.

SUGGESTIONS If you have suggestions or comments, please complete a Volunteer Review form available at the Volunteer CafĂŠ.

TENNIS ETIQUETTE Spectators should be quiet during play as a courtesy to the players and fellow patrons.

Spectators can only enter and exit their seats during changeovers. Changeovers are made after every odd game beginning with the third game of the set.

TOURNAMENT INFORMATION Volvo Car Open (formerly Family Circle Cup) began in 1973 and is sanctioned by the WTA. The Open is a premier WTA event.

Eleanor Adams is the Tournament Manager.

The tournament is a single elimination Single and Doubles event with a $710,900 purse. The stadium seats 10,200 people.

TV TIMES ON TENNIS CHANNEL This year, you will notice a large Tennis Channel presence, as they have become our new domestic broadcast partner. In conjunction with WTA Media, we have made a commitment to showcase the 2017 Volvo Car Open from the first ball struck to last ball played, throughout the U.S. and our 174 international partners. This means we will have more than 100 hours of tennis; live from Charleston, broadcast across the globe to millions of fans.

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UNIFORMS Uniforms must be worn at all times while on duty. Uniforms are to be worn with coordinating khaki pants or shorts (no jeans or prints). Clean tennis shoes with socks should also be worn (no sandals).

Previous years uniforms may not be worn during the 2017 Volvo Car Open. Please do not wear your uniform on days you are not scheduled to work.

2017 VOLVO CAR OPEN PARKING AND DIRECTIONS The parking plan will remain the same.

Once on Daniel Island, follow signs closely to arrive at the appropriate parking lot.

Parking in Lots 2,3,4,5 and 6 require a Parking Hangtag that is distributed prior to the event.

VOLUNTEER PARKING (LOT 4)

VALUABLES Volunteers are advised not to bring valuables to the tournament. Any such items will be carried at the owner’s risk. Volvo Car Open will not be responsible for the any items or money lost, stolen or damaged.

VOLUNTEER CAFÉ The Volunteer Café is for your use only on the days you are working. Remember, volunteers staff this area so treat them properly.

WORK SCHEDULE Each volunteer is scheduled to work a minimum of six shifts. It is the obligation of each volunteer to notify the chairperson as soon as possible if any unforeseen circumstances prevent volunteer participation as scheduled. If a problem occurs during the tournament please notify the Volunteer Services Office. Your job as a volunteer is to assist spectators, not watch tennis. Remember to smile and be helpful.

At all times you are a reflection of the tournament and the city of Charleston.

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2017 VOLVO CAR OPEN

Located near the Daniel Island Sales Center on River Landing Drive near the Wando River. Patrons coming from Mt. Pleasant will need to turn right onto Island Park Drive and then left onto River Landing Drive. Once on River Landing Drive, continue straight through the stop light to access the parking lot.Shuttle buses are operating to and from lot 4 the entire week of the event.

WORKING VOLUNTEERS The parking plan largely remains the same with the majority of parking occurring at the Sales Center off of River Landing Drive near the Children’s Park, lots near the Tennis Center, and Bishop England for night matches.Due to erosion from Hurricane Matthew, the Volunteer lot and Cart Shuttle service will not be utilized for the 2017 tournament. The city is working on the repairs and expect to be working on it throughout the event.Volunteers will be in Lot 4, which is near the Sales Center in the large fields. The shuttle buses will be running throughout the event, on a schedule that begins an hour before gates open and finishes an hour after the last match concludes. Volunteers arriving more than an hour before gates open are encouraged to find street-parking closer to the facility, preferably on Island Park Drive near the Publix shopping center.

BAG POLICY FOR PATRONS ATTENTION! New bag policy in place for the 2017 Volvo Car Open.

For the comfort and safety of all patrons, bags and backpacks will be screened upon entry. Once checked, bags and backpacks will receive a tag that shows they’ve been screened. Anyone leaving and wanting to re-enter will have their tag removed. Upon re-entry, bag will again be screened and tagged. Clear bags will be visually scanned and permitted without needing a bag tag.

The following items are prohibited from entering the grounds: glass bottles or containers; alcohol beverages; weapons; illegal substances; bikes, skateboards, scooters, self-balancing scooters or roller blades; pets, with the exception of service animals. Prohibited items that are discovered during inspections must either be returned to their owner’s vehicle/ transportation or discarded. The Volvo Car Open will not provide a storage area for these items. Guests arriving by public transportation must take particular caution not to bring any prohibited items as no exceptions will be made.

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VOLVO CAR STADIUM Map GRANDSTRAND TERRACE SKY SUITES BOX SEATS

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2017 VOLVO CAR OPEN