Connections - Spring 2017

READ CONNECTIONS ONLINE  AT

MERGER UPDATE 4,5

APPRENTICESHIPS 8,9

VOLUNTEERING 6,7

WATER SMART 10

Consultation feedback

Benefits work two ways

Learning while they’re earning Top money-saving tips

YOUR QUARTERLY NEWSLETTER FROM FAMILY MOSAIC

SPRING 2017

contents 2 3

NEWS ROUND UP

News from us, from the outside world and from your neighbourhoods

4-5

CONSULATION

MERGER WITH PEABODY The meetings, the timetable and what’s been said about the merger

6-7

SPECIAL FEATURE

IN PRAISE OF VOLUNTEERS Without volunteers, we’d struggle to offer many of our services. But the benefits work two ways

8-9

FINDING WORK

THE REAL APPRENTICE A quick look at our apprentices, their ambitions and what they’re learning

10

BETTER LIVING

WATER WISE

How to do your bit to share our clean water supplies responsibly

SUGAR OVERLOAD

Health advice for youngsters

11

ASK ASH

HOW DO I VOLUNTEER? Customer services director Ashling Fox explains how to find a placement FIVE MINUTES WITH...

Connections goes one-to-one with neighbourhood manager Rosh Ahamed

12

USEFUL CONTACTS

Phone numbers and email addresses CROSSWORD CREDITS: EDITORIAL PORTRAIT BY RORY CHAMPION

Inspired by volunteers!

RENT DRAW WINNERS Tenants in the following postcodes have won £250 in our quarterly prize draw of tenants who have kept their rent account in credit.

N/W London: Mrs Russel, NW10 South London: name withheld, SW17 East London: Mrs Blackburn, SE17 Essex: Mr Rouf and Mrs Bibi, E14

editorial

news round-up

CLAIMING BACK OUR SENSE OF COMMUNITY

THINKING CAPS

T

he theme of this edition of Connections is volunteering and getting involved in the community around you.

When I was young it did feel like people helped each other more.

Is this true or am I being a nostalgic 56-year-old? I do remember us kids treating all the houses in the terrace as if they were one big shared house and accepted being fed/looked after by different mums as the norm.

I remember my dad being on strike for nine weeks and getting £5 strike pay per week and the neighbours giving us pies and other dishes to help make sure we survived. This was Dagenham in the mid–1960s.

Over the years we have shut our front doors and the government has instead looked after our sick and poor neighbours.

For our part, we have become absorbed by our TVs, computers and our own problems. But in the last decade the government has realised it can’t pay to support us and is withdrawing from our communities.

GREAT MINDS TACKLE GENDER INEQUALITY This is leaving a huge gap and that is one reason why we are encouraging volunteering and community involvement.

I genuinely believe that if we don’t look after each other then society will fall apart. Brexit, politicians, even housing associations aren’t going to save our society – only you and I can.

Volunteering sounds like a big commitment but just saying hello to neighbours, perhaps keeping an eye on an elderly person or doing some shopping for them can make a huge difference.

Of course do more if you can.

Volunteers usually get more out of it than the people they help.

This can be simply the personal satisfaction they feel but it could also be new skills or an improved CV that help your job prospects.

I also need to walk the talk because I’m not doing enough for my own community. Join me on this journey.

A full day of celebration and sharing was held to mark International Women’s Day on 8 March this year International Women’s Day is celebrated worldwide each year to recognise the achievements and contributions of women. But it also recognises how much still needs to be done to achieve gender equality.

do to tackle domestic abuse, how to get a better work/life balance and whether it’s right for people to show their emotions at work.

TRIBUTE TO OUR VOLUNTEERS: THE NEW AMBEDKAR HOUSE GARDEN

Gender gap

Together with Peabody, staff and customers took part in activities and discussions on how to close the gender gap more quickly together.

The overwhelming feeling by the end of the day, one shared by all involved, was that workplaces and communities need to welcome and support men and women equally.

Among the thorny issues raised at workshops and in discussion groups were what housing associations can

Chief executive Brendan Sarsfield also chaired a panel discussion that explored ways to support more women who want to work in construction and housing.

Your contributions to Connections are always welcome. You might, for example, want to send us a news story, a full-length feature story or photos of things of interest that have happened in your community.

BRENDAN SARSFIELD CHIEF EXECUTIVE

If you would like to contribute to Connections, please email editor Yvonne Luu at Yvonne.Luu@ familymosaic.co.uk or write to us at Albion House, 20 Queen Elizabeth St, SE1 2RJ. If you would like to have Connections sent to you by email, or you do not want to get Connections at all, please tell us!

To read it online see: familymosaicconnections.co.uk

Ambedkar House in Greenwich has unveiled its community garden, transformed by a team of volunteers who between them spent 332 hours turning a large but once unloved space into a blossoming garden.

Colossal challenge

CONNECTIONS IS YOUR MAGAZINE Connections is your magazine.

It is written for you to tell you about changes to our services and news that we hope you will find relevant and interesting.

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Fifteen older people’s schemes took part in a Valentines quiz this year, with roses and prizes for all. ‘It’s been a few years since I’ve been given a rose on Valentine’s Day. Thank you!’ said Linda from Plowright House. Joyce from Brewster House pointed out a missing ingredient.

‘Maybe next year we can get some men to come?’ Any offers, chaps?

The garden had for years been ignored by the young families we support here, and by staff. We had planned to get it professionally landscaped but the cost was too high. Instead two local volunteers took on this colossal gardening challenge, helped by a team of volunteers and our own staff.

After nearly a year we’re delighted by what they’ve achieved. Step one involved drawing up a plan with residents and the staff. New plants and pathways went in, followed by lots of bright and cheerful artwork.

The result is inspiring. All those who helped made a huge effort, helped by a local community arts group. Our thanks to all who helped.

The project was supported by our social and financial inclusion team and funded by the Family Mosaic Community Foundation.

merger consultation 4

UPDATE FOR RESIDENTS

YOUR VIEWS ON OUR FUTURE In December last year, we announced our intention to merge with Peabody. Once the merger is complete, the combined organisation will provide 55,000 homes across London and the south-east WHY ARE WE MERGING?

RESIDENT MEETINGS

We believe that the greater scale of the combined associations and our shared London focus will make it possible for us to achieve much more together than we could as two separate organisations.

And although the boards of both our organisations have agreed the merger should go ahead, we wanted to seek your views on this proposal – and over the past few months that’s just what we’ve done.

Here’s what you told us:

In January we held 10 face-to-face resident meetings across London to discuss our plans and give you all of the information we had available.

Nearly all of the meetings were attended by the executive team.

Chief executive Brendan Sarsfield, who was present at two, said: ‘Speaking directly to you at these meetings reminded me of the importance of connecting in-person.

‘We want to work as closely as we can with all of you and we can’t do that without meeting face-to-face.

We will be sure to continue meeting with you in the new organisation.’

Nearly 300 of you came to these meetings and a range of issues was discussed at each meeting.

WHAT YOU TOLD US We also invited you to share your views with us by writing to us or using our website. We found from this that 81% of you either support the merger or feel neutral. Only 19% have a negative opinion.

This is very encouraging but we are taking care to listen to those of you with concerns about the changes.

ANSWERS TO YOUR FEEDBACK Many of you wanted to know how the merger might affect your tenancy and rent. Some asked if your repairs would be affected while others asked if the new organisation would continue providing community services.

We have answered all of your questions online. See right for your most frequently asked questions.

t

the r merge le b a t e m i

There is a lot of work still to be done to get both associations ready for the merger and to shape the new organisation.

Here are the key dates.

16 MARCH On 16 March Family Mosaic’s shareholders voted in favour of the merger at a special general meeting.

JULY 2017 We have set out to complete the merger by July 2017.

Both our websites will carry regular updates on the merger.

See www.familymosaic.co.uk and www.peabody.org.uk We will also write to each of you giving more detail on the timetable when we have it.

STAY INVOLVED

Legacy: Peabody’s founder George Peabody, born in the USA in 1795, left school aged 11 to help support the family. He later settled in London, building his first low cost homes for poor families in 1864.

Peabody’s newer properties are often strikingly designed, like Mint Street in Tower Hamlets and the Pembury Community Centre

Over the coming year we want to involve our residents in shaping the priorities and services of the new organisation.

You can get involved by signing up to our Family Mosaic and Peabody merger Service Improvement Group.

Throughout the year we’ll also email you questionnaires about our plans so you can give us feedback. To sign up go to www.peabody.org.uk/ service-improvement-groups

MERGER Q&As THESE ARE SOME OF THE QUESTIONS THAT CAME UP MOST OFTEN DURING OUR CONSULTATION WITH YOU OVER THE MERGER

Q A

Q A

Will the new much larger organisation struggle to cope The merger will not change efficiently when we your rent or service charge ask for repairs or nor will it change how we improvements, or report set your rent and service charge. anti-social behaviour?

Q A

Will my rent or service charge change?

Will my tenancy or lease change because of the merger?

Your tenancy or lease agreement will stay the same. All your rights and responsibilities as a tenant or leaseholder will stay the same.

Q A

Who will my landlord be after the merger?

Your landlord will be Peabody, eventually, although it will still be Family Mosaic when we first merge. It will become Peabody during the first year.

Q A

Why should we be known as Peabody?

Peabody has been around for over 150 years and is a name recognised by most Londoners. The brand is much stronger than Family Mosaic.

Q A

Will the services now available to me change?

No. We will continue to provide all the services that you are getting now.

Our bigger size will mean we will have much greater resources at our disposal, including more dedicated and local customer care staff and contractor services.

We believe the merger will help make us more responsive and supportive, with improved services for all of you.

Q A

Will there be any more services and opportunities available to us?

Yes. One of our main reasons for merging with Peabody is to improve your services and add new ones and to make it possible to build more homes than we can separately.

We will have enough homes across London to be able to tailor our services to the needs of local residents, offering more local community services, including help to get into work through training, apprenticeships and volunteering.

For more on apprenticeships and volunteering, see also pages 6 to 9 of this issue of Connections.

For all your frequently asked questions on the merger see www.familymosaic.co.uk/our-merger-with-peabody/

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volunteering 6

DOING GOOD FEELS GREAT As rising demand leaves community services increasingly stretched, the contribution that volunteers bring to our work has become invaluable. Volunteer coordinator Grace Dowswell adds that the benefits are two-way

COORDINATOR GRACE

As a volunteer coordinator, I have witnessed first hand the benefits of volunteering for both volunteers and the people they work with.

It’s amazing how quickly people’s confidence grows and skills develop when they are enjoying themselves.

I’ve also seen how volunteering helps individuals improve their own health and wellbeing, learn new skills and make new friends.

Vital ingredient

Some really successful projects could not have gone ahead without our volunteers. Our long-running Health at Home project has helped many of you to become more independent and improve your health and wellbeing. Volunteers are at the heart of this project.

We’ve had volunteers in nearly every part of our business: running social activities, cooking hot meals, supporting office administration and even carrying out research.

We try to give back to our volunteers as much as we get from them. Individual preferences are at the heart of each placement. We do our best to make sure that each role is interesting, fulfilling and fun.

Many of our volunteering opportunities are designed to develop skills that make you more ‘employable’ by offering suitable training and work experience.

Some roles even include a guaranteed interview for an entry level role after six months of being a reliable volunteer.

We do our best to make sure each volunteer role is interesting, fulfilling and fun.

GRACE DOWSWELL

If you are looking to gain work experience, sharpen up your CV after time away from work, or just want to give something back, there’s a volunteering opportunity at Family Mosaic for you!

Contact Grace Dowswell , volunteer coordinator, by email at grace.dowswell@familymosaic.co.uk or q020 3544 9420.

For more on volunteering call q020 7089 3991, email get.involved@familymosaic.co.uk or go to our website www.familymosaic.co.uk/getinvolved/volunteering

MICHELLE DORNELLY

SHUGHLA SHINWARI Shughla, from Afghanistan, gained refugee status in the UK in 2010.

She is a qualified medical doctor and gynaecologist and worked for over 10 years in Afghanistan and Pakistan for international and national agencies, including UNICEF. She is now studying for a masters in public health and volunteers doing health and wellbeing outreach for our Health at Home project.

‘It was extremely difficult for a female to become a doctor in Afghanistan but I managed to work there for many years,’ Shughla says.

‘When I came to the UK and was jobless for a long time it affected my health, confidence and courage.

‘I will finish my masters degree in July and hope it will help me work in my professional field afterwards.

I feel lucky to have been able to volunteer while I study so hopefully I can find a paid job at the end.’

MOHI UDDIN Mohi volunteers as a health and wellbeing navigator, working one-to-one with customers over 10 weeks to identify health goals and concerns they’d like to change.

‘Volunteering has given me the opportunity to build a career in what best interests me. Family Mosaic guided me from the start and explained clearly what I could expect and how I could benefit.

‘I have always been passionate about helping others. This has boosted my confidence, challenged me and allowed me to strengthen skills I have struggled with.

‘My communication skills have improved drastically and I am much more confident engaging with a diverse range of people. But most of all I feel ready to take on the obstacles the future holds for me!’

After completing our Community Champions course in 2012, Michelle set up her own thriving business, Jumping Beans, offering Hackney children after-school and holiday activities designed to keep them fit and eating healthily.

‘Hackney has the highest levels of obesity among black and minority ethnic Londoners,’ Michelle says.

VOLUNTEER NARIYAH

NARIYAH MENSAH Nariyah recently began volunteering for us for four days a week giving administration support to our social and financial inclusion team.

‘I live in Lambeth and graduated last year with a bachelor of arts degree in history and Chinese studies but wanted more real world work experience,’ Nariyah says.

‘I do a lot of different tasks in the office like cold-calling residents about our drop-in employment and training advice sessions, as well as

sending letters and just helping out the team. I feel like I’m getting a lot out of my volunteering but I also feel that I’ve got a lot to offer.’

I graduated last year with a bachelor of arts degree in history and Chinese studies but wanted more real world work experience.

NARIYAH MENSAH

VOLUNTEER MICHELLE

‘It starts when they’re toddlers so we teach children aged five to 11 years the food facts and how to say no to junk food, and we offer ways for them to make new friends and exercise together.

‘We also work with other organisations to host the best healthy eating and exercise-based activities so our children will grow up to become positive role models when they are young adults.’

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Finding work 8

THE REAL APPRENTICES Apprenticeships offer a wide choice of on-the job training opportunities.

You’ll gain accredited qualifications, develop practical skills and get valuable hands-on work experience. All of that while earning a wage too! Here we meet our 2017 apprentices taking the first steps towards their own career Ë Find out more:

www.familymosaic.co.uk/getinvolved/apprenticeships

9

HAZAL ABA APPRENTICE IN: Support caseworker NOW STUDYING: Level 2: business and admin and level 1: information and communication technology

CAREER AIM: To progress up the Family Mosaic ladder and become a neighbourhood manager

MOST USEFUL LEARNING TIP: Securing my

apprenticeship and getting a day off each week has helped me to complete casework for my assignments.

JOEL MILLER

HAWA BANGURA

APPRENTICE IN: IT helpdesk

APPRENTICE IN: Business administration

NOW STUDYING: IT helpdesk administration

NOW STUDYING: Business administration (reception)

CAREER AIM: Become a manager in IT or design

CAREER AIM: To become a receptionist

and to work within a well-known business

MOST USEFUL LEARNING TIP:

MOST USEFUL LEARNING TIP: I used to

My apprenticeship experience – I can really imagine myself moving into a full-time job.

struggle after the initial job interviews but with the help of the apprenticeship team I’ve really improved my interview skills and feel a lot more confident.

SHAJJAD ALI

DE-RELLE WILLIAMS

APPRENTICE IN: Customer relationship officer

APPRENTICE IN: Sales and marketing

NOW STUDYING: Business administration

NOW STUDYING: Advanced business administration

CAREER AIM: To become a fully qualified surveyor

CAREER AIM: Sales executive in social media and then later as a project manager

MOST USEFUL LEARNING TIP:

MOST USEFUL LEARNING TIP:

I’ve learnt a lot about sourcing apprenticeship opportunities, completing application forms and preparing for interviews.

I have developed skills like prioritising my workload.

This is something I’ve really improved with the support of my manager and tutor.

DEMOI SMITH-WORKES

RAMONE SENIOR

APPRENTICE IN: Business administration

APPRENTICE IN: Business administration

NOW STUDYING: Business administration

NOW STUDYING: Advanced business

CAREER AIM: To manage projects on a large

administration

scale and have responsibility for the planning, procurement and execution of a project.

CAREER AIM: To play football at professional level

MOST USEFUL LEARNING TIP: I used to

Getting support with job applications and the interview process from the apprenticeship team.

struggle in interviews but have had support and training so I’m now confident at job interviews.

MOST USEFUL LEARNING TIP:

Better living 10

WHY SAVE WATER?

SUGAR OVERLOAD - LEARN TO BE FOOD SMART LONDON: DRIER THAN SYDNEY AND ISTANBUL Did you know that every day in the UK children eat nearly three times as much sugar as is recommended by experts?

Scan before you eat

With the new Be Food Smart app you and your family can now make smarter food and drink choices.

Just scan your food and drink labels to find out how much sugar, salt and saturated fat they contain.

Download the Change4Life Be Food Smart app from the Apple app store or Google Play. See also www.nhs.uk/change4life-beta/

MORE THAN JUST A WALK IN THE PARK! Are you over 60 and fancy making new friends while keeping fit? Then join us for ‘a walk in the park’! Since March, we have been meeting for a walk once a week at a London park, followed by tea or coffee at a café.

If you are interested please email temitope.oyedele@ familymosaic.co.uk or call me on q0750 834 956.

While you’re drying out after another dash through belting rain, chew on this: London and the surrounding counties get much less rain than cities like Barcelona, Istanbul and Sydney. Sustainability manager Graeme Maughan explains why and how we should save water People think we get lots of rain in this country, but it’s actually less than you might think.

Less rain, more people

The number of people in London and the surrounding areas is also set to rise over the next 25 years.

With more people, naturally demand for water also goes up.

We can all do our bit to make sure there’s enough water for everyone. Saving water could also save you money and Thames Water has some free gadgets to help.

Q

I want to volunteer for something local but I’m not sure where to start. How do I find out what sort of opportunities are available?

A

THREE SIMPLE WAYS TO USE LESS WATER AT HOME

I believe passionately that volunteering brings huge benefits, not just to the communities that get the extra help but also for the people who give their time, skills and energy for free.

TAKE SLIGHTLY SHORTER SHOWERS Cut by one minute the time you spend in the shower every day and, by the end of the year, you could have saved around £50.

But where to start? Our door is always open to anyone interested in doing voluntary work. As one of our dedicated volunteers you’ll gain new skills and experiences, make new friends and give something back to the community. It’s also a big plus if you’re applying for jobs.

London gets less rainfall than cities in many hotter countries and most of the south-east region is classified by the Environment Agency as ‘seriously water-stressed’.

Check out these water saving gadgets and more, available FREE from your water supplier or from www.savewatersavemoney.co.uk timer for the shower

Dedicated team

USE A WATER-SAVER SHOWERHEAD Fit a water-saving showerhead and a family of four could find it saves around £90 over the year.

POP A BAG IN THE CISTERN Drop a Save a flush into the toilet cistern to use less water with each flush.

For a typical family of four, this could cut £18 off your water bill.

water-saving showerhead

2% 4%

drinking

31%

31%

9%

flushing toilet

other

What takes the biggest gulps of water in a typical family home?

decorators, you’ll be helping vulnerable people to decorate a room in their house or scheme.

8%

washing clothes

11% taps

12%

washing dishes

Our Community Connectors team can help you find out more about volunteering in your area and what best suits your interests and skills.

You can either volunteer with us or one of our partner organisations.

Current opportunities include ●●Paint my Pad: for all you keen

showers and baths

outside use

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●●community engagement

assistant: perfect if you’re chatty. Your task is to encourage other Family Mosaic customers to get into volunteering by carrying out telephone surveys or using other outreach methods. ●●Youth Health Champions: if you are young, you can get accredited training from us in how to run a health campaign and act as a role model for your community. ●●Community Champions: if you have a great idea for a project we can teach you the practical skills needed to get your project going, from applying for small start-up grants to running it day-to-day. ●●work placements: the best option for anyone who’s not sure which career to pursue. With our ‘test a job’ you’ll get hands-on experience to help decide the right career for you.

Don’t see anything that interests you? Not to worry - our team can help you find the right opportunity – just get in touch!

We are also hosting volunteer days in April (see page 7) where you’ll be able to find out more about our volunteering opportunities.

We will cover all reasonable expenses incurred as a volunteer and will arrange your disclosure and barring service (DBS) check, if one is needed.

For more on volunteering please see pages 6 and 7 of this issue or email the social inclusion team at get.involved@familymosaic. co.uk or call us on q020 7089 3991. One of our team will get in touch with you.

HAVE A QUERY FOR CUSTOMER SERVICES DIRECTOR ASHLING FOX?

Send it to Yvonne.Luu@familymosaic.co.uk or Albion House, 20 Queen Elizabeth Stree t, London SE1 4UP. Ash will reply to the best question in the next Connections. Don’t forget to give your name.

NEIGHBOURHOOD MANAGER ROSH AHAMED TIME ON THE JOB: 3 years MANAGES: Islington, London HOBBY: Anything that packs an adrenalin rush

I’ve been in housing since 2001 and started my career at a local council.

One of the first things I noticed when I joined Family Mosaic in 2014 was the different work culture. At the council, I had to go through lots of red tape. I was over the moon when realised I could do a lot more for my tenants here, more easily!

As a female, the job has its challenges especially in cases of domestic abuse and assault. Luckily I can draw on the knowledge and experience of my team and get great advice from our partner agencies.

I’ve had some quite difficult cases, like the tenant with eight Tibetan mastiffs. If you’re are a dog lover you’ll know they’re huge they can grow to 20 stone. But they were causing havoc in their owner’s property and also damaging the neighbour’s flat. Despite my best attempts, the owner would not budge. With the help of the local animal warden I applied for an injunction to remove all the dogs.

It was hard for me because I know pets are part of the family but they’d caused so much damage and disturbance we had to intervene.

Some of my cases can be resolved with mediation. Most don’t need legal action. We all have different ways of living so it’s about respecting one another’s choices and not judging.

Staying in touch Head office

Report repairs

Tenant enquiries

Care and support

Albion House, 20 Queen Elizabeth St, SE1 2RJ q020 7089 1000 www.familymosaic.co.uk

q0300 123 3456, then press option 1. Report repairs to us online at www.familymosaic.co.uk

Londonq020 7089 1000 Essex q01268 498 500 South q01273 468010

Essex office

Leasehold enquiries

Pembroke House, Northlands Pavement, Pitsea SS13 3DU q01268 498 500

Call q0300 123 2209 h CCLHomeOwnership @familymosaic.co.uk

Call q0300 123 3456 then press option 2.

Lines open 8am 8pm on weekdays, 9am to 1pm on Saturdays h CustomerCareLine @familymosaic.co.uk Employment team q020 7089 1345

Welfare rights officers London north/west q020 3478 9869 London south/east q020 3478 9821 Essexq020 3478 9870

VOLUNTEERS ❉ CROSSWORD

KEEN GARDENERS! If you share a garden, have one of your own or have a window box you could win a

£25 garden centre voucher Ask us for an application form Completed applications and photos must be sent in by

BEST BLOOM

COMPETITION

31 May 2017

Shortlisting in June Gardens judged in June

THE CATEGORIES best garden design best private garden

best sensory garden best shared garden

best single container or basket display best vegetable or fruit garden best artificial surfaces best for wildlife

All applications to Michelle.Levy@familymosaic.co.uk

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ACROSS 1, 17 down ----- My ---, one way for keen decorators to help vulnerable people (5,3) 3 ------- Beans, a healthy food and fitness club for Hackney youngsters (7) 7 Crossword serves as a -------- of your volunteering options in Connections (8) 8 Church-linked youth charity helped by volunteers (4) 9 Volunteering is a way to ------ time and energy in work that pays dividends (6) 11 Our community connectors can ------ (6) obstacles to your doing voluntary work...

12 use it as a key to ------ (6) your potential and help...

14 you ----- new skills (5) 16 Pitch a tent at boot---- (4) 18 Shughla’s role at our Health at Home project (8) 19 Our community champions

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are typically project ------- (7) 20 Good for the grey matter (5) DOWN 1 Volunteer with us or one of our ------- agencies (7) 2 Charity begins at home with help thy --------- (9) 4 Working for free now can --- long term dividends (3) 5 We may offer volunteer-led projects a one-off ----- (5) 6 Our community connectors can give the best ------ (6) 10 Everyone who serves as one is a hero in our eyes! (9) 12 Where you’ll find more recent volunteering news (6) 13 Some volunteers can work from this room, according to coordinator Grace, page 6 (7) 14 We offer ways to help your ----- community (5) 15 How many days a week does Nariyah volunteer? (4) 17 See 1 across

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