READ CONNECTIONS ONLINE  AT WISHING HAPPY HOLIDAYS TO ALL OUR RE ADERS
SPECIAL LETTER WITH THIS ISSUE
CATHY COME HOME 3
Our work continues
GREEN CHRISTMAS 6,7
Cost-cutting green measures
FINDING WORK 8,9
Health and wellbeing bootcamp
WINTER HEALTH 10
Staying well, keeping warm
YOUR QUARTERLY NEWSLETTER FROM FAMILY MOSAIC
WINTER 2016
contents 2 3-5
NEWS ROUND UP
News from us, from the outside world and from your neighbourhoods
editorial
news round-up
BUILDING HOUSES
YOUR FIRST CALL
MAKING HOMES
SPRING LAUNCH FOR SELF-SERVICE
FIVE MINUTES WITH...
THE TENANCY SUSTAINMENT TEAM The team explain who they’re there to help, and what they can do for you
6-7
SPECIAL FEATURE
GREENER CHRISTMAS What you can recycle, from gift wrap to the family Christmas tree
EAT WELL FOR LESS
Forward planning makes the food go further and cuts your food bill. Plus, what those warnings really mean
8-9
FINDING WORK
HEALTH-BOOSTING BOOTCAMP It’s bootcamp as we know it, but aimed fair and square at your better health and wellbeing. Connections asks four of you how it was for you
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STAY WARM, STAY WELL
WINTER WARMERS
Keeping warm on a tight budget
STAYING WELL
It is now 50 years since the TV play Cathy Come Home was first screened and it is shocking to think that 50 years later the drama is as relevant today as it was then. After it was released we made progress. The 1977 Homelessness Act created a safety net that benefited many of you personally and many housing associations, which have since built thousands of homes, were set up. But at some point the country became complacent. We are now sliding back to conditions similar to those of the 1960s, for young people in particular. We are not building enough new homes and housing policies do more for those who have a home, owners especially, than those who need one. The next round of welfare cuts will cause even more problems.
At Family Mosaic we are doing what we can to build new homes but our hands are tied. We cannot let out new homes at rents below private ‘market’ rents unless we also build homes to sell. We need the profit from sales to make up for the money we lose by charging lower rents. It is hugely risky but we are now close to our target of 1,000 new homes a year. Our staff are passionate about tackling homelessness. As a social landlord we strive to stay true to our purpose. It was why we were set up in the wake of Cathy Come Home. It is why even now, 50 years after the drama was first shown, we continue to build as much as we can, to provide as many homes as we can. BRENDAN SARSFIELD CHIEF EXECUTIVE
Health advice from the NHS
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ASK ASH
CREDITS: COVER ILLUSTRATION BY SEAMARTINI. EDITORIAL PORTRAIT BY RORY CHAMPION
HOW DO I SWAP HOME? Customer services director Ashling Fox explains how to get a mutual exchange
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USEFUL CONTACTS
Phone numbers and email addresses
ANNOUNCEMENT Your issue of Connections includes a letter from us announcing Family Mosaic’s intention to merge with Peabody. If you didn’t get this letter, please contact pressoffice@familymosaic.co.uk
GET INVOLVED
Call for tenant involvement ECOCROSSWORD
RENT DRAW WINNERS Tenants in the following postcodes have won £250 in our quarterly prize draw of tenants who have kept their rent account in credit. N/W London: Ms McCathy, N4 South London: Mrs Morris, CR0 East London: Mr and Mrs Jacobs, N1 Essex: Mr and Mrs Williams, RM19
CONNECTIONS IS YOUR MAGAZINE Connections is written for you, to tell you about changes to our services and news that we hope you find relevant and interesting.
If you would like to contribute to Connections, please email editor Yvonne Luu at Yvonne.Luu@ familymosaic.co.uk
Your contributions to Connections are welcome, be it an idea, a news story, a full-length feature story or photos of things of interest that have happened in your community.
If you would like Connections sent to you by email, or not at all, please tell us! To read it online see familymosaicconnections.co.uk
We will be launching a new, exciting range of self-service features on our website by early spring 2017 WHAT IS SELF-SERVICE?
WHAT CAN I DO?
With the new features you will be able to log into your personalised account to access your own information and will be able to report and track repairs, view rent statements and much more. WHAT ARE THE BENEFITS?
You will be able to: ●●view and update your personal information ●●get simple rent statements ●●report and track repairs ●●download or print forms ●●get answers to the questions we’re asked most often.
At the click of a button you’ll get: ●●faster and easier access to our services and your information ●●time savings, now doing online the sort of tasks that used to require a phone call to our customer care line.
You will also get news and information about things happening in your neighbourhood. And we will be adding even more functions after it is launched. As you get used to using it, we’ll add little extras to make it as handy as online banking.
HOW CAN I USE SELF-SERVICE?
You will be able to use the selfservice features with any device that lets you use the internet, including your home computer or smartphone. We’ll bring more updates in the next issue of Connections and on www.familymosaic.co.uk If you have any questions in the meantime, email the customer careline@familymosaic.co.uk
CATHY COME HOME: REMEMBERED 50 YEARS LATER
In 1966 Ken Loach’s TV drama Cathy Come Home shocked the public, but prompted a lot of people to do something about homelessness. To mark the 50th anniversary of the film, we have launched a new campaign – Homeless Not Hopeless – to highlight its continued relevance today We teamed up with leading homelessness charity Crisis to help our staff learn about the causes and consequences of homelessness today. Staff were encouraged to reflect on how they can help out, either by volunteering or making donations.
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Return screening
Over 50 staff attended a free screening of Cathy Come Home in London. ‘Even after 50 years, it is still incredibly moving,’ said staff member Hannah Lever.
If you would like to find out more about the Homes for Cathy campaign, visit www.homesforcathy.co.uk
We also joined the Homes for Cathy campaign, backed by 17 housing associations to draw attention to rising homelessness and to make sure that people understand how much affordable homes are now needed in the UK. As part of this we have jointly sponsored a film competition, Reel Home, led by trade magazine Inside Housing to encourage young filmmakers to make a ‘Cathy’ film for the present day.
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news round up 4
TARIFF SWITCHING SAVES THOUSANDS OF POUNDS ON BILLS
news round up Graeme was able to spot ways to cut a massive £3,611 from their combined bills by switching staff over to cheaper gas and electricity tariffs. The average each employee saved was £328, but one saved over £800 by swapping to a ‘dual fuel’ gas and electricity tariff. Graeme also gave his colleagues advice on making more efficient use of energy at home which, if they take it up, could bring the total saved to over £6,000. That’s an average of £562 savings for each person by switching tariffs and being more energy efficient.
FIND OUT HOW YOU CAN SAVE ON YOUR TARIFFS The ‘Big 6’ energy suppliers have recently been joined by scores of smaller firms. All want to offer the best deal so there are big savings to be made.
To celebrate Big Energy Saving Week this year, 11 staff had the tariffs they were paying for their home energy checked by our sustainability manager, Graeme Maughan
To find out how to switch to save, visit http:// www.familymosaic.co.uk/ sustainability/index.html
BREATHE-EASY STREET
CLAPHAM NORTH GOES CAR-FREE FOR ONE HAPPY SEPTEMBER DAY The cars that speed along Landor Road in Clapham North were banned on Saturday 24 September, with stretches of the tarmac even carpeted with rugs for a community event held to raise awareness of road safety Stalls lined the street from local businesses including nail art, henna tattoos, organic cocktails and a dog show. Friends and families sat to chat on the road or played fivea-side football with the local Portuguese football team.
Community spirit
Valcie MacIntosh, chair of Atherfold, Hemberton and Landor Tenants and Residents Association (TRA) and a Family Mosaic tenant for 37 years, said: ‘To raise money for our TRA we had a tombola and cake stall, tours of our community
garden and we also sold produce from our gardens.’ Councillors Tina Valcarel and Jenny Brathwaite both attended. The day was a great success, said area housing manager Onomo Metitiri. ‘I was so impressed by the hard work the community put in to bring this fabulous event together. I felt proud that Family Mosaic could support such a great event.’ ‘The hard work pays off,’ added Valcie MacIntosh. ‘There’s been an enormous change here with people giving back. We’re a caring community.’
ARE YOU OR IS SOMEONE YOU KNOW PARTIALLY SIGHTED OR BLIND? Together with Action for Blind, we now have a bootcamp for people who are blind or partially sighted, including anyone with glaucoma or problems caused by diabetes.
DAY OUT IN KEW’S AUTUMN GLORY Twelve of you from four of our older people’s schemes in London spent a lovely October day at glorious Kew Gardens in south-west London. ‘If it wasn’t for the beautiful autumn colours, you would have thought it was a summer’s day,’
said Helen from Overbury House. Tenants used their Freedom Passes to travel across London. Dorothy from Kings Avenue said: ‘I can’t believe I’ve lived in London all these years and have never been to Kew Gardens before. It’s great!’
The bootcamp will build your confidence and motivation and improve your job prospects. We can also offer in-work support and get adaptations made in your workplace. To find out more please email employmentteam@ familymosaic.co.uk or call us on q020 7089 1345.
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People power: chairs and tables replaced speeding vehicles on Landor Road in September. The road, a notorious cut-through, was made gloriously welcoming by locals keen to publicise the need for safer roads.
OUR TENANCY SUSTAINMENT TEAM Our tenancy sustainment team supports those of you struggling to manage your tenancy. It is led by Jeanine Jaques, Mehluli Ncube and Stephen Dickson. Between them they have worked for many years in tenancy support, mental health and substance abuse services. What does the team do? We respond rapidly to tenants in crisis to resolve immediate danger and connect them to other relevant services. For some, the support is brief but others may need it over several years. Mehluli says: ‘Cases can be complex and other services may not be readily available or able to assist. Our team can help bridge that gap.’ Stephen says: ‘Our service helps through times of hardship. We are mindful that tenants are letting us into their home and lives, sharing private information often at times of considerable stress. We always work collaboratively to resolve any immediate risks.’ For some, a change in health or personal or financial circumstances may prompt you to seek support. Many of you have been affected by recent benefit changes and the government’s welfare reform. If you are struggling to keep on top of your tenancy, please call the customer care line on q0300 123 3456.
special feature 6
LITTLE STEPS TO HELP OUR PLANET
According to [the] campaign Love Food, Hate Waste, an average family can save up to £700 a year by throwing away less food
HOW TO MAKE YOUR CHRISTMAS GREENER Could you cut the cost of Christmas a little bit and make your festivities a bit kinder to the environment? Sustainability manager Graeme Maughan shows us how
RECYCLE YOUR HOUSEHOLD WASTE On average, households in England throw out five extra bags of rubbish at Christmas time. That’s 750,000 tonnes of extra rubbish.
Methane warning
It’s important that we reuse and recycle as much of this as possible so it does not end up being burnt or sent to landfill. Both options generate gases that are changing our climate and landfill also takes up valuable land that could be put to a better use. At least 70% of your household waste can be recycled – it’s now the normal way of dealing with rubbish.
Your local council should collect at least the following materials:
Metal cans, aerosol cans, tins and aluminium foil - all rinsed
Glass bottles and jars – all rinsed
Plastic containers, bottles, packaging and tubs - all rinsed
STAY WARM WITHOUT BURNING MORE FUEL
COMPOSTING: FIND A NEW USE FOR YOUR OLD CHRISTMAS TREE
See page 10 for our top seven handy heating tips that will save money.
Christmas trees can be collected, chipped and composted by your local council. Please check your council’s website for instructions on where to leave your tree. Please do not leave Christmas trees on Family Mosaic grounds or in the communal bin areas. We don’t have a collection service for them so you will need to arrange your own removal.
Some local councils also collect food waste. Recycling has never been easier. Try to reuse and recycle as much as you can this Christmas.
Be careful what you bin. In the last four years, 338,000 tonnes of material people put out for recycling went to landfill because it was ruined by being mixed with food waste or rubbish that was non-recyclable.
Over Christmas, a lot of special food is prepared and an awful lot gets thrown away. Across the country, we throw away 7 million tonnes of food and drink every year. According to the national campaign, Love Food, Hate Waste, an average family can save up to £700 a year by throwing away less food. It is also a much more environmentally responsible way to live. CUT FOOD WASTE AND PUT SOME CASH BACK IN YOUR POCKET:
WHAT THE USE BY LABELS MEAN
PLAN MEALS: DON’T ACT ON IMPULSE!
Best before, Use by and Display until: did you know these have different meanings, and you can ignore some but not others?
When we plan our meals, we can predict the ingredients we’re going to need. This is really important for helping to avoid impulse buys – those ‘just in case’ purchases that supermarkets like to push on us. Planning ahead also means we think about how to make best use of any leftovers. If you have turkey or vegetables left over from Christmas Day, you can plan meals that will use them.
Use by is the most important and is there for your safety. You can safely eat or freeze food right up to this date, but you must not eat food after the Use by date.
Cardboard and paper – do not shred paper. It makes the fibre too short and weak to be reused and, in a windy warehouse, flyaway bits can cause the machinery to jam.
food waste
GOOD FOOD THAT’S JUST GONE TO WASTE
To find out more about how to take better care of our fragile planet and have yourself a merry greener Christmas, visit http:// www.familymosaic.co.uk/ sustainability/index.html
Best before is about quality. Food will be at peak condition up until this date. It will still be safe to eat after then though may not be at its best. So you don’t have to throw out food after its Best before date. Sell by or Display until dates are for shops only, to help with their internal stock control. You can safely ignore them.
GIVE YOUR FRIDGE A RESHUFFLE Keep foods with the shortest shelf life at the front of the fridge. Put all your meats and cheeses in sealed containers, and add a label noting the day they went into the fridge. Remember, cooked meats should be eaten within three days of being put in your fridge.
USE YOUR FREEZER You can safely freeze foods right up until the Use by date, so if you buy something that you later find you don’t need or don’t fancy eating, put it on ice for a later date.
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Finding work 8
HEALTH AND WELLBEING
BOOTCAMP
The Romans had a phrase for it: ‘a healthy mind in a healthy body’. We’ve got a plan for it: our health and wellbeing bootcamp. So how did our first one go? You tell us
ANNE MARIE FARRUGIA
ALBERT DIAS
If you are interested in going on one of our employment bootcamps or want advice or help getting back into work, please call our employment team on q020 7089 1345 or email employmentteam@ familymosaic.co.uk
ALLEN DOEYA
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FOOTBALL TEAM: Spurs
BOOTCAMP GOAL: To get fitter and to think clearer. To make my brain work again! ENJOYED THE MOST: The staff and the people. They were also so friendly and I’ve made some new friends so it’s been really good. Our boot camp trainer is a lovely fella, a great man.
ANNE MARIE FARRUGIA
p
FAVOURITE SINGER: Madonna
BOOTCAMP GOAL: To improve my physical stamina and nutritional understanding. I wanted to learn more about goal setting so I can get a job and plan for my future.
I’ve got more confidence than I thought and it’s made me feel a lot better... It’s really good, you’ll enjoy it! ANNE MARIE
YOUR SECRET TO GOOD HEALTH AND WELLBEING: Sleep. Drink plenty of water. Exercise and make time to relax.
LAURENCE O’BRIENA
p
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FOOTBALL TEAM: Spurs
BIGGEST LEARNING CURVE: Learning about mind, body and relationships. I’ve got more confidence than I thought and it’s made me feel a lot better.
FOOTBALL TEAM: Arsenal
BOOTCAMP GOAL: To learn to be a better person and learn more about nutrition, exercise, different foods and computer skills. I feel really happy here. I knew I had potential but needed direction.
BOOTCAMP GOAL: To come out of my flat really. I tend to keep to myself. Now I’ve had a bit of time outside and interacted with people so I’ve achieved that and come out of my shell a bit. I find it very hard to trust people.
ENJOYED THE MOST: Making new friends and learning new cooking techniques. I know that I shouldn’t eat chicken and chips every day but I can sometimes binge!
ENJOYED THE MOST: Getting to know people. There’s plenty of help and everyone’s lovely. I’ve made some new friends and I wasn’t expecting that. I keep to myself usually. The gym parts were especially good. I’ve learnt exercises I can do at home so must keep at it.
BIGGEST LEARNING CURVE: The teachers at bootcamp have given me the confidence to be happy. Even though I’m an outpatient I’ve achieved a lot. Even though I’m still ill, I know that I can have a real future.
ENJOYED THE MOST: I liked learning about nutrition and exercise. The tutors are also very nice and friendly.
WHAT WOULD YOU SAY TO OTHERS ABOUT BOOTCAMP? It’s really good, you’ll enjoy it! The programme is interesting and enjoyable. You’ll make new friends and become more confident and stronger in yourself.
BIGGEST LEARNING CURVE: Being healthy and not taking any more sugar! Also eating less take away food and cooking more healthy foods, especially healthier breakfasts. I’m also going to exercise more - like swimming and walking. I’m going to do more of both.
ALBERT DIAS
BIGGEST LEARNING CURVE: How to manage my mental state and talk to people. I can talk to people better now and ask for help. Usually I would try to do it on my own. So this has been very positive. YOUR SECRET TO GOOD HEALTH AND WELLBEING Keeping myself safe and healthy and active, especially first thing in the morning. Once you get into it, it changes your outlook on the day. WHAT WOULD YOU SAY TO OTHERS ABOUT BOOTCAMP? Usually I don’t do these things but it’s been a good challenge. You meet interesting people and I’ve learnt so much. It’s a pity it’s been a bit short.
BEST DISCOVERY: Don’t pre-judge people. We’re all human. We need to respect our friends – we’ve all got a heart.
ALLEN DOEY
YOUR SECRET TO GOOD HEALTH AND WELLBEING: The right food and exercise. Respect your body and mind and respect yourself. And respect other people as well.
LAURENCE O’BRIEN
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keep well, keep warm 10
BE PREPARED FOR THE WORST WINTER CAN THROW AT YOU
useful services
HOW TO STAY WARM THE SMARTER WAY
It’s a quick and easy way to find a property right for you. Ignore the myth that you won’t find anyone in the area you want to move to. In this year alone, 50 of you swapped home and over half found their swap through HomeSwapper.
SEVEN HANDY HEATING TIPS Want to keep your fuel bills low without freezing this winter? Sustainability manager Graham Maughan dispenses his expert advice
Do you know how to stay well this winter? We are supporting the NHS Stay Well This Winter campaign to help people with long-term health conditions and those over 65 ward off common winter illnesses.
Get prepared
Here are just a few of the things you can do to look after yourself during the colder winter months: At the first sign of a cough or cold, get immediate advice from your pharmacist before your cold gets more serious. Speak to your pharmacist about medicines you should have in stock over winter. Pick up prescription medications before the Christmas holidays start as many GPs and pharmacies will close over the holidays. It is important to keep warm in winter, so heat your home to at least 18°C (65°F), if you can. You might prefer your living room to be slightly warmer. If you need help over the holiday period when your GP surgery or pharmacy is closed, call NHS 111 or visit www.nhs.uk For more advice on how to prepare for winter, visit www.nhs.uk/staywell
CHECK YOUR ENERGY TARIFF
Check that you’re on the cheapest gas and electricity tariff. Try our free tariff-switching site (http://www.energylinx.co.uk/e2c/ familymosaic/index.html). Just put in your postcode and have your bill details handy to check how much you could save.
USE THE HEATING PROGRAMMER
The cheapest way to heat your home is to use your heating programmer properly. Set it to turn on 30 minutes before you wake up and turn off about 15 minutes before you leave home. Set it to turn on 30 minutes before you get home. Most homes don’t need the heating on while you sleep.
SET YOUR RADIATORS
It is very common to have radiator controls to set the heat in each room. We recommend: bathrooms and living room: 5 kitchen and bedrooms: 3 empty rooms: frost setting [*] hallways: 2
SET YOUR THERMOSTAT
This determines the highest temperature in the rooms you want warmest. Most people find 19-21˚C warm enough.
ELECTRIC STORAGE HEATERS
If you use electric storage heaters, only put them on charge during the Economy 7 hours, usually between 1am and 8am. Only use the ‘boost’ button when you really need it.
WARM HOMES DISCOUNT
If you get a state pension or get certain benefits, you will be eligible for a one-off payment of £140 towards winter fuel bills. Call your energy provider to ask about the Warm Homes Discount.
DRAUGHT BUSTING
Older windows and doors can let in draughts. Buy draught sealing strips and devices from a local DIY store and add thermal lining and interlining to your curtains.
lets swap
Q
I’ve heard that there are websites where you can find someone to swap your home with. I don’t even know where to start. How can I find out more?
A
We work with several mutual home exchange schemes that can help our tenants find a home swap. All of these services are free for you. We also offer one-to-one support and advice on using these services. HomeSwapper is the UK’s biggest national scheme with 500,000 tenants registered including 1,800 who live in a Family Mosaic home.
Register on www.homeswapper. co.uk and you can add details of your own home as well as the type of home you are looking for and where you want to move to. Once you have registered you’ll be able to search for the home you want. When you have found a swap partner, contact us on q0300 123 3456 to begin your application.
HomeSwapper recently launched a mobile app called Homeswapper Matches. This brings together your matches and messages into one app so you can contact potential swappers when you’re on the go. Other home swapping schemes you can try include: MoveMaker www.movemakerapp.co.uk and House Exchange, which is at www.houseexchange.org.uk Keep an eye out in the new year for our Property of the Week adverts where we will showcase homes available for swapping. Visit our website for more information. For more on mutual exchange or to book a one-to-one session, call mutual exchange officer Miles-Jay Bankinson on q0300 123 3456 then pick option 2.
To find out more about mutual exchange visit our website at www.familymosaic.co.uk and search ‘changing your home’ HAVE A QUERY FOR CUSTOMER SERVICES DIRECTOR ASHLING FOX?
Send it to Yvonne Luu at Yvonne.Luu@familymosaic.co.uk or Albion House, 20 Queen Elizabeth Street, London SE1 4UP. Ash will reply to the best question in the next Connections. Don’t forget to give your name.
IS SOMETHING MISSING IN YOUR NEIGHBOURHOOD? A parent and toddlers group maybe, or a lunch club, a youth club, a fitness project, or food growing group? AND HAVE YOU EVER THOUGHT
‘I COULD RUN THAT’ Have you got the time and the energy needed to set up and run a local community project or group? If you answered YES to any of these, you could become a Community Champion, supported by the Family Mosaic Community Foundation and our social inclusion team.
community gardening parent and toddler group
youth club
keep fit classes If you have an idea for a project that will do good for your local community, please call us on q020 7089 1087 or email getinvolved@ familymosaic.co.uk
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Staying in touch Head office
Report repairs
Tenant enquiries
Care and support
Albion House, 20 Queen Elizabeth St, SE1 2RJ q020 7089 1000 www.familymosaic.co.uk
q0300 123 3456, then press option 1. Report repairs to us online at www.familymosaic.co.uk
London q020 7089 1000 Essex q01268 498 500 South q01273 468010
Essex office
Leasehold enquiries
Pembroke House, Northlands Pavement, Pitsea SS13 3DU q01268 498 500
Call q0300 123 2209 h CCLHomeOwnership @familymosaic.co.uk
Call q0300 123 3456 then press option 2. Lines open 8am 8pm on weekdays, 9am to 1pm on Saturdays h CustomerCareLine @familymosaic.co.uk q020 7089 1345
E T N U R L E E O T V N U
L O V GET INVOLVED
GET INVOLVED MA DI KEMA FF DIFAKE E R FE A EN RE CENCE
Help organise events
Office and administrative work
Work with families, younger and older people
Many other exciting opportunities
E: Get.involved@familymosaic.co.uk T: Social Inclusion Team 0300 123 3456
London north/west q020 3478 9869 London south/east q020 3478 9821 Essexq020 3478 9870
Employment team
R E
To register or for further information
Welfare rights officers
ECOCROSSWORD 1
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ACROSS
1 Preserving resources, or a zone where planning laws protect older buildings (10) 5 Insulation, extra glazing and 10 and 6 down will all do this to home comfort (7) 8 Climate phenomenon that starts when warm Pacific waters move east, bringing heavy thunderstorms (2,4) 9 Residents near Lancashire fracking sites reported a rise in these earth-movers (7) 12 See 1 down 13 Uses wigglers to turn food scraps into 15 down and soil fertiliser (7) 15 Great way to turn food scraps and garden waste into nutrient-rich soil for your vegetable beds (7) 16 Special type of panel fixed to the roof to convert sunlight into energy (10)
DOWN 1 down, 12 across Most people now agree human activities are causing this global catastrophe (7,6) 2 Effect on soil or rock of heavy rain or wind, worsened by cutting down trees (7) 3 Sea-powered energy (5) 4 Temperature (celsius) where water turns to ice (4) 6 See 10 down 7 They measure household fuel use, and smart ones can save your pennies (6) 10 and 6 down Special fabric layer that helps curtains and clothing conserve heat (7,6) 11 Engineering that adapts a living organism’s DNA (7) 13 Form of renewable energy powered by stiff breezes (4) 14 In 2015 the G[?] group of countries signed a climate change deal (5).
PRINTED AND DISTRIBUTED BY COUNTRYWIDE PUBLICATIONS ON PAPER FROM SUSTAINABLE SOURCES q 01502 725 832 EDITED BY YVONNE LUU SUBEDITED & DESIGNED BY THOMPSONS q 01732 750 433