Connections - Summer 2017 by Family Mosaic

READ CONNECTIONS ONLINE ï&#x192;&#x2DC; AT

TRAINING SPECIAL 4-7

WELFARE REFORMS 9

APPRENTICES 8

NEIGHBOUR DISPUTES 10

Polish your work skills

Brand new opportunities

Major changes since April

New approach to local problems

YOUR QUARTERLY NEWSLETTER FROM FAMILY MOSAIC

SUMMER 2017

contents 2 3

NEWS ROUND UP

News from us, from the outside world and from your neighbourhoods

4-7

editorial

news round-up

LOOKING FORWARD

FIRE RISKS: YOUR SAFETY IS OUR PRIORITY

SPECIAL FEATURE

GET INTO TRAINING

Upcoming training courses, mobile crèche, digital bootcamp and much more FIVE MINUTES WITH...

Connections goes one-to-one with neighbourhood manager Bianca Pagnello

APPRENTICESHIPS

CALL OUT FOR RECRUITS Great new opportunities to learn a trade while you earn a wage

WELFARE UPDATE

APRIL CHANGES

A summary of the main changes effective from last April

YOUR SERVICES

MY ACCOUNT: ONLINE SERVICE Register for our online service and you could be in for a £50 gift voucher

YOUR COMMUNITY, YOUR PROJECT If you’ve got a great idea for a project that will bring your community together, we’ve got the budget

ANTI-SOCIAL BEHAVIOUR A quick guide to our new policy

STAY COOL THIS SUMMER

Keeping the heat down CROSSWORD

CREDITS: EDITORIAL PORTRAIT BY RORY CHAMPION

Training themed head-scratcher

RENT DRAW WINNERS Tenants in these postcodes have won £250 in our quarterly prize draw of tenants who keep their rent account in credit. N/W London: Mr Weir, N6 South London: Mr Carr, SE15 East London: Ms Rose, E8 Essex: Mr Nicholas, IG8

his is the last edition of Connections as we merge with Peabody. You will still be residents of Family Mosaic after the merger but the newsletter will change. In less than one year’s time we will have sorted the legal structure and will become one organisation called Peabody. I am delighted that we are merging. The new Peabody will be able to do a lot more that the two organisations could have done on their own. This will mean more homes and greater investment in services and existing homes. I will be sad to lose some good colleagues and board members in the change. I thank them for the fantastic contributions they have made over the last 11 years. One of my objectives for the merger is to make sure we are closer to our residents, not more remote. We are moving swiftly into the digital age but that doesn’t mean we will not be visible on your roads and our estates. Our services need to work on both levels. Our new digital service is growing rapidly (see our website for more details). You tell me that our repairs service is improving and

we need to keep this momentum going following the merger. This issue of Connections is about opportunities for you to train or further your education. Peabody also invests in these for residents and so this will not be the last time we will promote them. In fact Peabody invests more into non-housing activities than we do. So exciting opportunities ahead, hopefully for us all - those of us who provide services as your landlord and the many more of you who live in our homes or use one or more of our services. Finally I extend my deepest sympathies to those affected by the devastating fire at Grenfell Tower in west London. I am deeply saddened by the scale of the devastation. We are working with the borough of Kensington and Chelsea to help them find local housing solutions for people who have been made homeless by this tragedy. Family Mosaic has robust measures in place to protect all of you from the risks of fire and smoke. For more information on fire safety see right, on page 3. BRENDAN SARSFIELD CHIEF EXECUTIVE

MERGER NEWS Your issue of Connections comes with a letter updating you on details of our merger with Peabody. If you have not received this letter, please contact pressoffice@ familymosaic.co.uk

We have robust measures in place to protect every one of you living in our properties. Our dedicated fire risk assessment team constantly assess our properties through a planned programme of regular site visits and procedure reviews. We also work with expert partners to ensure compliance and best practice.

SEASIDE BREAK TO BOOST CONFIDENCE FOR JOB SEEKERS TRIAL SCHEME: STRESS RELIEF FOR STRUGGLING FAMILIES

FIRE RISK ASSESSMENTS UP TO DATE All of Family Mosaic’s fire risk assessments are up to date. We manage all remedial actions through an ongoing programme and prioritise works based on risk. We comply with all current fire safety regulations and we directly employ fire risk assessors to carry out regular fire safety assessments, in keeping with current legislation. We regularly liaise with the fire and rescue authorities to make sure our buildings are safe for all of you.

EVACUATION PLANS If you live in a block of flats, in the main entrance is a blue and white fire action notice. It will tell you whether a Stay Put or simultaneous evacuation policy is appropriate for your block.

STAYING SAFE IN YOUR HOME Your flat must be fitted with a smoke detector. If you don’t have one, contact our customer care line q0300 123 3456 or email customercareline@ familymosaic.co.uk For general fire safety advice, visit http://bit.ly/fireleaflet.

Ten recent employment bootcamp graduates have had a lovely surprise offer of a free seaside holiday for their families this summer from the Family Holiday Association The 10 have been helping Family Holiday Association research the idea that taking a break can boost your chances of landing a job.

Reviving break

The charity, which provides British seaside breaks and day trips for struggling families across the UK, started the pilot project to find out what impact taking a break from daily stresses can have on your employment prospects after a long period of unemployment. All 10 recently completed our employment bootcamp in Dulwich. Their work with the charity is also letting us study the effect of a holiday on self-confidence and motivation.

It also hopes to find out if there could be benefits for other family members, such as any children going to school more regularly. The families will take their seaside holiday over July and August. They will be interviewed and their efforts to find work monitored once they return. Please note that you cannot apply to the Family Holiday Association for a free break. To find out more about the Family Holiday Association research please contact Maxine Rose on q020 7089 1272 or email Maxine.Rose@ familymosaic.co.uk

special feature: training 4

GET INTO TRAINING! Our training courses and services are for those of you who live in a Family Mosaic home, but some are open to anyone who wants to sign up. We offer an extensive and varied range of training courses in many different skills. And we get you ‘job ready’ so you’ll find the job that fits

COURSE, DATES & TIMES

The tutors have been really engaging and everybody joins in. ANNETTE

SHUGHLA SHINWARI

ANNETTE MARTIN

Studying for a masters in public health at the University of East London. Volunteering with our Health at Home project

Currently in training and looking for work

When did you start volunteering /training with us?

I started volunteering in December 2016 on Health at Home. An induction training course introduced us to the project and how to work in the community. What is your role?

I do assessment interviews at the homes of residents aged 50 or older. We are researching how people can stay independent in their home and cope with their diseases. So far we’ve done nearly 300 interviews. We will soon undertake a second stage of interviews.

When did you start doing training courses with us?

I’ve taken lots of different courses in the last nine months. Even though I’m not a resident I can still do the courses. Which training courses have you done?

I’ve done mental health awareness, drug and alcohol awareness, an employability course, introduction to the internet, First Aid and loads of others. I would like to work with vulnerable people.

INTRODUCTION TO WORKING IN HEALTH & SOCIAL CARE

WHAT IT COVERS

DAY COURSE

DAY 1 19 JULY 10AM-4PM DAY 2 20 JULY 10AM-4PM

ANGER AND STRESS MANAGEMENT

Learn techniques and skills to combat anger and stress. We will look at common triggers, how to recognise signs of anger and stress in ourselves and tools to control negative impacts.

26 JULY 10AM-4PM

ORGANISING COMMUNITY EVENTS AND PROJECTS

DAY COURSE

31 AUGUST 10AM-3PM

6 SEPTEMBER 10AM-3PM

How has the training helped you?

Did you find your volunteering training helpful?

We couldn’t have done it without it. I learnt the aim of the project. At the start I was not very confident. I felt like just a housewife. But staff have been so kind and Family Mosaic has been so supportive. Whenever I had questions they always supported me.

The courses are interesting so everyone is keen to learn. The tutors have been really engaging and everybody joins in and gets involved. I would absolutely recommend these training courses to other people. Especially people looking for work or without direction. It’s been good for me because I want to get back to work and it’s been good to get back into the discipline of being on time.

Your trainer, experienced in community development, will take you through all aspects of funding, organising, marketing and managing a community event or project.

Practical tips and strategies to help you do well at interviews and maximise your chances of getting the job you want. Includes advice on how to present yourself to best effect and how to dress to impress.

INTERVIEW TECHNIQUES AND SELF PRESENTATION

REALISE YOUR POTENTIAL AND ACHIEVE YOUR GOALS

If you’re thinking of a career in health and social care, this course gives a thorough overview of different types of care work, career prospects and progress routes in care work.

DAY COURSE

A professional life coach will teach you how to move forward in life. Discover the tools you need to reach personal goals by exploring ‘self’ concepts and overcoming self-limiting beliefs.

IMPORTANT: BOOKING YOUR PLACE ON A TRAINING COURSE To go on any of our training courses, you must book your place in advance. You can place your request through your employment coach, if you have one, or call us on q020 7089 1252 or email customertraining@ familymosaic.co.uk All of our training courses are held at Albion House, 20 Queen Elizabeth Street London SE1 2RJ.

INVITATION TO OUR TRAINING REGISTRATION DAY: 13 JULY If you are interested in training or would like to find out more about any of our courses then come along to our training registration day. The event will be held on Thursday 13 July at Albion House, 20 Queen Elizabeth Street, London, SE1 2RJ. To book, please call us on q020 7089 1252 OR q020 7089 1345

DAY 1 14 SEPTEMBER 10AM-4PM DAY 2 21 SEPTEMBER 10AM-4PM

HEALTH AND SAFETY LEVEL 2 CERTIFICATE 29 SEPTEMBER 10AM-4PM

JULY 2017 ❉ Learn the principles of health and safety, reducing risks, preventing accidents and the main causes of harm at work, like manual handling and hazardous substances.

1 2

3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30

special feature: training 6

MAY LAUNCH FOR NEW MOBILE CRÈCHE FOR PARENTS ON COURSES

JOB HUNTERS: LOG ON TO DIGITAL BOOTCAMP! For the last four years, our employment team has been running our innovative employment bootcamps. Now you can get the benefits of our bootcamp online, using our brand new digital bootcamp app

Mobile workers: Carole, Louise and Tanya (pictured) ran the crèche where they cared for children aged under five years

Our employment bootcamps tackle the complex reasons why people find themselves out of work and set you off in a more positive direction.

GET TO USE BOOTCAMP OVER THE INTERNET

If you are looking to develop yourself logging into digital bootcamp is a great first step!

Hammersmith & Fulham HOBBY: travelling You can now access boot camp: ●● on our website: www. familymosaic.co.uk/getinvolved/digital-bootcamp/ ●● Download app: download our Future Me app for your phone or tablet. Search on our website for Future Me. Call our employment team for more details q020 7089 1345.

Over 60% of people who have completed bootcamp find work.

We launched our first ever mobile crèche in May at our employment bootcamp in Dulwich.

Family Mosaic trained

Staffed by three qualified and experienced child care workers who are also Family Mosaic residents, the mobile crèche service makes it

easier for those of you with young children to come on any of our training courses or events like bootcamp and job fairs. All of our mobile crèche childcare workers got their training and qualifications through Family Mosaic’s childcare training programme.

Our on-site crèche means our customers don’t have to juggle our training course with their childcare arrangements. Instead they can enjoy a stress-free time that lets them focus on their tasks. MAXINE ROSE, CHILDCARE INITIATIVES COORDINATOR

HOW TO USE OUR MOBILE CRÈCHE SERVICE If you would like to use our mobile crèche service, you will need to let us know before you attend any of our training courses. Please contact Maxine Rose on q020 7089 1272 or email maxine.rose@ familymosaic.co.uk to find out more about the crèche.

LIVE THE NEW DIGITAL LIFESTYLE

TRAINING SPOTLIGHT DIGITAL LIFESTYLE SKILLS

Our digital lifestyle skills training course lets you pick up the skills you need to enjoy the benefits of the internet from home.

At your own pace

Our IT training course will teach you how to do all these online: ●● shop ●● claim welfare benefits ●● bank ●● job search ●● make medical appointments ●● use Facebook.

NEIGHBOURHOOD MANAGER BIANCA PAGNELLO TIME ON THE JOB: 3.5 years MANAGES: Kensington & Chelsea,

Holistic model

The bootcamp model looks at all aspects of your life so covers fitness, nutrition, managing finance and your personal development. Feedback from our attendees over the years shows us it has the impact customers are hoping for and significantly improves their chances of getting a job.

MORE THAN JUS COMPUTER COU T A BASIC RSE

From just gettin g started with comp uters and the intern learning online et to ways of: shopping • finding jobs • claimi benefits • banki ng • managing ng money • stayin healthy • conne g cting with friend s and much more. Learn how to make the most of online skills for everyday life.

THE NEXT COURSE

WILL BE STARTI NG At

TO BOOK OR FOR

Call

LEARN AT YOUR OWN PACE

MORE INFORMA TION Or email

Call us on q020 7089 1252 or email customertraining @familymosaic.co.uk

I’ve worked at Family Mosaic for nine years. This is my third role and definitely the most challenging but also the most rewarding. I enjoy the diversity and that is reflected in the boroughs I manage. I am currently working on a hoarding case along with our legal team, tenancy sustainment officers and other agencies like Clouds End, which supports hoarders. The tenant also has mental and physical health issues and the hoarding is now so extreme she is no longer able to get into her property so is sleeping rough. She hoards in common areas too so we are constantly serving notices and removing fire risks. We’re finally making progress after 3.5 years and it has been great learning about agencies like Clouds End. This isn’t the first time I’ve dealt with hoarding. Within the first few months of starting this job I came across a foul smell coming from a property. I was so concerned that I contacted the police. On entering the property they discovered that the tenant had been collecting his and his wife’s waste in buckets for over two years. We cleared the property and brought in other agencies to get him support. I am pleased to say the situation has not arisen again!

career prospects

benefits advice

APPRENTICESHIPS

WELFARE: GAME CHANGERS

EARN WHILE YOU LEARN: CALL OUT FOR ALL INTERESTED! We can offer a wide variety of apprenticeship opportunities to our tenants and other customers.

WHAT IS AN APPRENTICESHIP?

For more about our apprenticeship service:

www.familymosaic.co.uk/ getinvolved/apprenticeships

Apprenticeships give you an opportunity to earn a wage while you learn. It combines work with studying for a workbased qualification. We have an ever-growing number of apprenticeship opportunities, with roles on offer at Family Mosaic’s offices but also with our contractors and property developers.

HOW CAN FAMILY MOSAIC’S APPRENTICESHIP TEAM HELP ME? Our apprenticeship team will give you information, advice and guidance to help you identify your own skills and strengths. That way you can choose the apprenticeship that’s right for you.

The best option

We can also refer you to other organisations that offer apprenticeships if there’s nothing that suits you at Family Mosaic. We’ll give helpful advice when you’re completing application forms, writing your CV and improving your interview skills. Once you’ve been placed on an apprenticeship, we’ll give you in-work support, meeting you regularly throughout your journey from apprentice to professional.

Going places: six of our young apprentices now learning their trade and earning a wage

Since the start of April 2017 there have been many changes to welfare benefits. Some of these may affect you so please make sure you understand what’s changing

ESA CHANGES From 3 April this year, if you are a new employment and support allowance (ESA) claimant: ●● in the work-related activity group you get paid the same as people on jobseeker’s allowance or the universal credit equivalent. ●● and do permitted work and earn £20 to £120 each week you no longer have to give up work or stop claiming ESA after 52 weeks. ●● and get sanctioned you will continue to get 80% of your payments instead of the 60%. This change does not apply to ESA claimants who continue to get the work-related activity component after 3 April. They will stay subject to the 60% rate.

EXCITING NEW POSITIONS

TAX CREDITS AND UNIVERSAL CREDIT CHANGES

We can offer apprenticeships in:

●● For child tax credit, and

✶ health and social care

✶ childcare

✶ business administration

✶ IT and digital marketing

✶ finance

✶ customer service

✶ facilities management

✶ hairdressing and barbering

✶ construction

universal credit, there is no extra money for a third (or more) child born on or after 6 April except in certain cases. You will continue to get a payment for all children born before 6 April. ●● Anyone starting a family after April is no longer eligible for the family ‘element’ in tax credits. The same applies to universal credit - no payments for any new claims made after April.

●● All parents, together or on their

●●

own, with a youngest child aged three now have to look for work to claim universal credit. Since April, 18-21 year olds who have claimed universal credit for six months have to apply for training, an apprenticeship or go on a work placement unless you are considered vulnerable. From 1 April the upper earnings limit for being exempt from the benefit cap if you claim universal credit has changed from a fixed £430 per month to what you would earn if you (or one of you, if a couple) work 16 hours a week on the national minimum wage. Single unemployed claimants under 22 no longer get your housing costs paid with universal credit, except in certain cases. From April the taper rate for universal credit will be cut from 65% to 63%. This means you can keep 37p for every £1 earned in work, over work allowances, rather than 35p for every £1.

BEREAVEMENT SUPPORT PAYMENT There is a new bereavement support payment (BSP) for new claims from April. If you qualify you will get a larger first payment followed by up to 18 monthly payments. How much you get will depend on your circumstances.

DAVID’S STORY We were asked to help David* by an income officer after David fell into difficulties with a claim for universal credit. What David had not been told when he made his claim was that he should include his housing costs in his application, wrongly thinking housing benefit would cover his rent. He put in a separate claim for housing benefit. After waiting a while his housing benefit claim was refused because you cannot claim both at the same time. I explained to David that his universal credit would include amounts for his daily living costs, some for his children and some for his rent. The only other benefit David would need to claim, through his local council, was local council tax support. We looked at the DWP’s online journal for David’s universal credit claim. We added to it how much he pays in rent and his children’s details so the DWP would have all the information it needed to process his claim for universal credit. A few weeks later David got payments for himself, his children and his rent. He is now paying his rent direct to us.

BEREAVEMENT: WHAT TO EXPECT IF YOU ...

FIRST MONTHLY PAYMENT PAYMENT

have children under 20 and in full-time education

£3,500

£350

When you claim universal credit it is vital to include all the right information, and give proof to back your claim. For help making a claim, call our customer care line on q0345 123 3456.

no children under 20 still in full-time education

£2,500

£100

*name changed to protect tenant’s identity

your services 10

REGISTER FOR MYACCOUNT TO WIN GIFT VOUCHERS WORTH £50! WANT TO WIN GIFT VOUCHERS WORTH WELCOME TO OUR 1000TH SATISFIED RESIDENT! We recently welcomed the 1000th resident to register with MyAccount.

Faster, easier

MyAccount helps you get things done faster and easier. You can: ●● report and track repairs ●● get rent statements ●● talk to us online You’ll also get news and updates about events in your neighbourhood and can pick and choose from things that matter to you. To find out more about MyAccount, call our customer care line on q0300 123 3456 or email customercareline@ familymosaic.co.uk

EACH?

Our new online services for residents

http://www.familymosaic.co.uk/myaccount

QUICK. SIMPLE. SECURE.

To be in the running to win a £50 voucher, just register before 31 AUGUST for MyAccount, our new online service

❉ familymosaic.co.uk/myaccount ❉

YOUR COMMUNITY, YOUR PROJECT Do you have an idea for a project that could have a sustainable and meaningful impact on your community? Our community development team is here to help you develop your project idea and you can apply for money from our Community Fund. We are looking for ideas for projects that will run for no less than four weeks, and ideally longer.

✶

You can apply for amounts between £500 and £5000. Your idea must be supported by our customers and others in the local area, and create opportunities for people to volunteer. We will help you with this.

Interested? Call the community development team for the full application guidelines and a form on q020 7089 1087 or email us at getinvolved@familymosaic.co.uk

TO TACKLING ANTISOCIAL BEHAVIOUR Often people may not realise that their actions are bothering their neighbours, but once they are made aware, they’re usually more than likely to stop. For example, until you tell your neighbour that the music they play at night makes it hard for you to sleep, they may not have ever realised you could hear it. Most of the time, our staff have very little influence over low level noise problems and minor disputes.

I just opened My Account & reported that repair I’d been meaning to do.

INTRODUCING: OUR NEW APPROACH...

WE WILL SUPPORT PROJECTS THAT HELP ✿✿ bring communities

together and cut social inequality ✿✿ make people more economically mobile, with fewer living in poverty ✿✿ improve the physical health and mental wellbeing of the people who are our communities.

TAKING THE LEAD YOURSELF The most direct and effective way for you to resolve a quarrel or issue with your neighbour is to talk to them first: ●● Talk to your neighbour. Let them know about the issue that’s bothering you. In a calm and reasonable manner. Don’t assume that they know how what they are doing is affecting you. ●● If you feel that you can’t speak to them directly, you can leave one of our new ‘Dear Neighbour’ cards in their mailbox. For more on our new policy: www.familymosaic.co.uk/ resident-services/your-tenancy/ anti-social-behaviour You can also call our customer care line on q0300 123 3456 or email customercareline@ familymosaic.co.uk

In many situations the problem can become more serious if they are involved as this can cause tension between you and your neighbour if you didn’t try talking to them first. That’s why we’re piloting a new anti-social behaviour policy which focuses on assisting residents who need our support the most. We’ve also developed information about how you can handle minor issues, like noise complaints, directly yourself.

DO YOU HAVE HOME CONTENTS INSURANCE? Family Mosaic does not insure the contents of your home or your personal possessions. So we, and the National Housing Federation, urge all tenants and leaseholders to get your home contents insured.

Peace of mind

We can offer you an easy and affordable way to insure your home contents and personal possessions through the My Home contents insurance scheme. My Home covers your home contents and belongings against fire, theft, storm, burst pipes, flood and other risks.

NOISE COMPLAINTS AND CRIMINAL ACTIVITY We will only deal with noise complaints when we have evidence of excessive, prolonged noise levels. Noise complaints should be reported to the local council noise team in the first instance. Any criminal activity needs to be reported directly to the police before it’s reported to us. We will then work with the police to establish the details and take action if needed. We remain dedicated to supporting residents in cases of serious anti-social behaviour but we encourage all residents to resolve minor issues between themselves. Our new assessment process to identify serious cases of antisocial behaviour and vulnerable residents who require our support will help us to better direct our resources to where they are needed most.

SOME OF THE BENEFITS ●● flexible ways to pay (no need

to have a bank account)

●● no excess (you don’t pay ●● ●● ●● ●● ●● ●● ●●

the first part of a claim) no security requirements covers fire, theft, storm, flood optional extensions available covers damage to landlord’s fixtures and fittings theft from outbuildings, sheds and garages covered as standard many more benefits quick and easy to apply.

Limits and exclusions apply. Please just ask for a full policy wording. To apply or for more information, call My Home q 0345 450 7288 or www.thistlemyhome.co.uk The National Housing Federation My Home contents insurance scheme is a product name arranged and administered on behalf of the National Housing Federation (NHF) by Thistle Tenant Risks, a trading style of Thistle Insurance Services Limited (TIS Ltd). TIS Ltd is authorised and regulated by the Financial Conduct Authority. Lloyd’s Broker. Registered in England under No. 00338645 Registered office: 68 Lombard Street London EC3V 9LJ. The NHF is an appointed representative of TIS Ltd.

Staying in touch Head office

Report repairs

Tenant enquiries

Care and support

Albion House, 20 Queen Elizabeth St, SE1 2RJ q020 7089 1000 www.familymosaic.co.uk

q0300 123 3456, then press option 1. Report repairs to us online at www.familymosaic.co.uk

Londonq020 7089 1000 Essex q01268 498 500 South q01273 468010

Essex office

Leasehold enquiries

Pembroke House, Northlands Pavement, Pitsea SS13 3DU q01268 498 500

Call q0300 123 2209 h CCLHomeOwnership @familymosaic.co.uk

Call q0300 123 3456 then press option 2. Lines open 8am 8pm on weekdays, 9am to 1pm on Saturdays h CustomerCareLine @familymosaic.co.uk

SHARE YOUR VIEWS In July and September we will be sending out our annual MyPlace surveys, by post and email.

myplace

your neighbou rhood

your opinion

Just return your completed form and you could win a £75 voucher!

The hottest part of the day is from 11am to 3pm. If the heat affects you, stay out of the sun at these times. Shut the windows and pull down the shades until it gets cooler.

HYDRATE

Have lots of cold drinks. Avoid too much alcohol, caffeine or very sugary drinks.

BE PREPARED

Plan ahead so you don’t run out of supplies, especially any medication you need.

TRAINING ❉ CROSSWORD 1

13 14 15

DRESS FOR THE HEAT

Wear loose, cool clothing, and put on a hat and sunglasses if you go outdoors.

London north/west q020 3478 9869 London south/east q020 3478 9821 Essexq020 3478 9870

TOP TIPS TO STAY COOL THIS SUMMER STAY SHADED

q020 7089 1345

free training

Don’t miss your chance to tell us what you think of us. All the completed forms go into the prize draw and your feedback helps us plan improvements to our service.

Employment team

Welfare rights officers

SPLASH OUT

Have cool baths or showers, and splash yourself with lots of cool water. Check on vulnerable friends, relatives or neighbours. For more advice, visit: http://bit.ly/ staycoolsummer

ACROSS 6 Get up to speed with ------ and safety level 2(6) 7 In which house are our training courses run?(6) 8 Bootcamp aims to boost confidence and self ------ (6) 10 Battle of minds - how to land the job when you’re up against another strong candidate: ------ them (6) 13 Getting off to (an airborne?) start?(6) 15 A few final ------ to polish off your job application (6) 17 Looking forward with our new digital bootcamp app: ------Me(6) 18 Childcare while you train’s no longer a strain with our mobile ------(6) 19 With all this training you should be all set for a bright new ------ (6)

DOWN 1 This kind of development is all about you: Employment Bootcamp gets --------(8) 2 You can’t work 24 hours a day. You’ll also need at least six hours of this (5) 3 With our digital lifeskills training, you’ll learn how to use this social media (8) 4 Training makes the most of your natural -------(7) 5 Realise your potential and achieve at least one ----(4) 9 Add your name to the (list) at our event on 13 July (8) 11 17 across lets you do things online using the... (8) 12 And get to grips with (money matters)(7) 14 When you land the job you’ll be given a ----- date(5) 16 The point of all this is to get you into paid ---- (4)

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