your quarterly magazine from family mosaic
summer on a shoestring make every penny count
summer 2015
2
editorial we can...
news round-up
summers past & present
big rise in young voter numbers in may election
Today as I write it is a bright sunny day. Hopefully we will have many more days like this over the summer but, come rain or shine, this edition of Connections has plenty of ideas for ways to enjoy your summer. I have been thinking back to summers gone by and have found that some of my happiest memories are of holidays: holiday camps with my parents when I was a young boy then, later on, camping trips with my own children. My holidays have not involved a lot of exotic destinations, but I realise that I’m lucky to have these
happy holiday memories or to be in position to take a holiday. Looking back I also realise that it’s not a five-star hotel or 35°C heat that makes a great holiday. Sometimes it’s just about spending time with the people you care about most, even if it’s spent listening to the rain bucket down on your tent in Wales! And that is how I shall be spending my summer holiday in September. Since the last edition of Connections came out we have had an election and a new government has taken over the country.
You will probably have seen stories about housing in the news. We are waiting to hear more about the government's plans for housing. Some ideas have been suggested but it won't be until the autumn before we know the details. I will be spending the summer trying to influence the government so that all of you benefit from any measures it introduces. Finally, I hope you enjoy your summer, however you spend it. brendan sarsfield chief executive
inside this issue 4-6
8
special feature
getting involved
nursery natural
summer on a shoestring rainbow marathon Volunteers join Family Mosaic staff to cheer on brave charity runners
credits: EDITORIAL portrait band cover shot by rory champion
grants for good Where to go, what to do: low budget ways to keep the kids (and you) happy over the summer - at home, in the woods, by the seaside or at one of our great, free museums
Cause for celebration: a new small grants fund for your good works and celebrations ahead for our community foundation
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finding work
7
regional news
Local news and services from down your way. Plus what's going on (and should cost next to nothing) near your home
10
Pride of place for childcare starter Liana
moving home
online swapping Internet comes of age
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your services
blooming winners Garden competition prizewinners announced
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noticeboard Useful dates and and some unbeatable offers!
connections is your magazine Connections is written for you, to tell you about service changes and local news. We are always looking for people to contribute ideas, write news or features or take photos of things of interest happening in your community. If you would like to contribute, contact editor Charlotte Sexton by email at charlotte.sexton @familymosaic.co.uk or call Charlotte on J020 7089 1140. If you would like to get Connections by email, or not at all, please let us know! familymosaicconnections.co.uk
Rent draw winners up the ladder Apprentice Cem's new scaffolding career has got off to a promising start
The following win £250 in our quarterly prize draw of tenants with a rent account in credit.
East: Ms N Dang, E9 Essex: Mr P, Colchester North/west: Ms Z Sullivan, N5 South: Ms E Imeh, SE12
calling the customer care line...
just dial ✆ 0300 123 3456 » then press 2 open 8am-8pm ● mondays to fridays open saturday mornings ● 9am-1pm
introducing ashling: your services in new hands
Election day saw a big increase in the number of young people voting, with a 16% rise in turnout compared with the 2010 General Election With the votes counted, and after a very busy year, our Be Heard campaign came to a close. Many of you have since told us our campaign activities, like posters, events and articles in Connections, inspired you to engage with politics and use your vote on 7 May. If you were one of those who voted you should feel good about it. Your vote was heard and did make a difference – whether the result was one you voted for or not. Slightly more people turned out to vote than in 2010, which means the country had the best election
turnout since 1997. However, the biggest success story was the marked increase in the number of young people who voted, with 60% of 18-24 year olds turning out at polling stations compared to just 44% in 2010. Remember, you don’t have to wait five years to Be Heard again. There are lots of other ways to Be Heard, from signing or starting a petition to voting in London’s next mayoral election in 2016.
readers' survey replies: what you told us about Connections Thank you to everyone who responded to our Connections survey. We really appreciate your taking the time to share your thoughts and observations and congratulations to our prize draw winners: Ms S Kissun and Mr L Jose. We’ve now had responses from over 300 of you and are looking at the data systematically to decide the best future for Connections - what will go inside the magazine and how you read it. Rest assured that we’re not about to stop sending it out as a print edition for those of you who want to continue reading it on paper.
Key facts so far … Connections appeals to a wide age range, with most regular readers aged between 34 and 65, but 18to 24-year-olds are least likely to read Connections. Those of you who read it regularly told us the parts you value most are information about our services, money advice and special features, such as our feature on voting. We also found out that lots of you don’t know that you can read Connections online and, perhaps unsurprisingly, older readers want to continue getting a paper edition.
We have appointed Ashling Fox to the new role of group director of all your customer services.
Strong track record
Ashling joins us from the AA where she was head of home emergency operations. Ashling brings with her a wealth of experience in customer service management. Chief executive Brendan Sarsfield said: 'I believe we have hit gold with Ashling. I know she will be working hard to get the best services possible for our residents.' Ashling will, among her many other responsibilities, oversee your repairs, our housing management and the customer care line. Ashling said: 'I am really excited to be joining such a strong and experienced team at Family Mosaic who are both committed to and willing to invest in the continual improvement of customer service.'
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special feature
back to nature
pound stretchers 4
Summer on a shoestring Make the most of your summer without breaking the bank No cash to spare for a fancy summer holiday? No problem. There are plenty of ways to have a fun summer without breaking the bank or dusting off your passport
Fun at home…
bring the past back to life or go cultural So it’s raining outside and you’re bored….what to do? London and Essex have hundreds of museums and galleries and lots are free. Here are some of them:
If you have kids, get them busy working on a creative project. It will keep them occupied and give you some peace and quiet.
Why not challenge your kids to write and perform their own play or musical, on a theme they pick. They could recruit other local children and you and your neighbours (with lots of popcorn) can sit back to enjoy their debut performance.
It doesn’t matter if you don’t have a garden because there are so many parks and green spaces where you can walk, run, cycle, play or simply relax. How about organising a picnic with your friends and family? If you do have a garden why not use the summer to spruce it up so you'll want to spend more time in it. You could ask friends and family to help out, though you might have to bribe them with ice cream. If you want to improve a shared outdoor space, get in touch with our Greening Communities team. From talks about bats, to gardening and bird walks, the London Wildlife Trust regularly holds free events across London.
got a tent? Take it for a break! If you’ve got a tent, go camping. If you have access to a safe back garden, pop your tent up. Make sure the garden is secure, stick in some bedding and sleeping bags and have a picnic or barbecue. Before bed, you can play campfire games or tell spooky stories, although you might want to swap the camp fire for a torch! If the weather turns bad you can always run indoors. If you want to venture further there are 100s of campsites all over the UK. The cheapest way to travel could be bus or coach. National Express coachs have over 900 destinations while Megabus does budget coach-train options for as little as £1. A £30 family and friends railcard can save a 1/3 on adult fares and 60% on kids’ fares.
Day tripping If you can, put some money aside each week to pay for some day trips over the summer. Putting a date in the diary might also give the kids a good reason to be as good as gold.
Every child needs to learn to read. Finding a book that fires their imagination is the best way to make them really want to read.
Public libraries have things to entertain all ages. They're not just a place for books - you can borrow films and music, use the internet, and they also put on events and activities for different age groups.
Park life
www.wildlondon.org.uk
Diaries are a great way for your kids to practise their writing. Spend £1 on a notebook, get your child to decorate it and, hey presto, a holiday diary. In years to come you’ll also have a reminder of fun memories and funny stories.
Books can be expensive so go to your nearest public library. Most of you will have a library close enough for you and the children to walk to.
Vitamin D is essential for healthy bones, and we get most of it through our skin from sunlight. So get off the sofa, turn off the TV and go outside.
If you or your children are outside for longer than a few minutes be sure to wear sun cream, at least SPF 15. And remember a good suncream doesn't have to cost a lot!
For sea, sand and (we hope) sun… ●● Museum of London ●● The Science Museum ●● V&A Museum of Childhood ●● ●● ●● ●● ●●
(near Bethnal Green tube) The British Museum The Natural History Museum The National Gallery Tate Modern Tate Britain If you're in Essex and want some more ideas, why not check out www.dayoutwiththekids.co.uk/ search.php?county=Essex
●● If you're in Essex, pop along to Southend,
Clacton-on-Sea or Canvey Island. If you're in London, the train's your best bet. Trains to Essex travel from Liverpool Street. ●● Brighton: trains from London Victoria or (may be cheaper) from London Bridge or Clapham Junction ●● Whitstable or Margate in Kent, or Rye and Camber Sands in Sussex: trains from London Charing Cross. To get to the fabulous Camber Sands, catch the 711 bus from Rye railway station. Turn to page 8 to find out how to apply for money to help fund your summer group day trips and other 'feel good' activities for you and your Family Mosaic neighbours.
For a sense of british history… ●● By train just 35 minutes from Waterloo is
Hampton Court, Henry VIII’s sumptuous riverside palace and gardens, pictured above. Take a picnic. ●● Just 25 minutes from Paddington or Waterloo is Windsor Castle, the Queen's official residence. ●● From Victoria, it takes 45 minutes by train to reach historic Rochester in Kent, which has its own medieval castle and a Norman cathedral.
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local news
meet our STAR PERFORMER: ALIMAA
from north/west London 6
living dangerously housing fraudster stung by £7ooo penalty
A north London tenant has had to pay us £7000 after quick-witted staff found out she’d been illegally subletting her Family Mosaic home for over two years Alarm bells rang when a tenant of 20 years gave us unusual instructions for contacting her.
Turning up evidence
A visit to the property by neighbourhood manager Pablo Cazar and fraud champion Emmanuel Akinde confirmed our suspicions but the two also gathered more evidence by talking to the local council and other authorities. The evidence was stacked against Ms X. Our investigation found that she had moved to Columbia and for two years had rented the twobedroom flat to a family. The poor family was in a double bind. They were paying rent to Ms X so had no tenancy rights, and that meant no repairs. They had been living without hot water for months. Ms X, far from trying to help them, had for months ignored their repair requests and, once we started legal action against Ms X, she reportedly tried to get their water and electricity supplies cut off. Our legal case against Ms X was
rock solid and shortly before it was due to be heard by the judge, she agreed to pay us £7000 to avoid running up a potentially higher bill, including court costs. The judge later told us we would have won. ‘This case really highlights the unhappy consequences that can come about for people letting out a property illegally and those who rent from them,’ said neighbourhood manager Pablo Cazar. A change in the law in October 2013 has made it possible for us to take housing fraudsters like Ms X to court to claim back the profits made through their illegal activities. We’ll be putting the £7000 we got back from Ms X into our tenant welfare fund for tenants in hardship. We’re pleased to report that we were also able to help the family that was victim to Ms X’s fraud. The family helped us by taking our advice to stop paying rent to Ms X. In return we have recommended that Hackney Council rehouse them and have given the family several months to find their new home.
keep fit without going broke over 50s walks
ride london
Join a free walk along Regents Canal, with friendly company and professional instructors. Walks every Thursday from 1-1.50pm. Meet at Granary Square, at the top of the steps to the canal, 10 mins before the walk starts.
Take the family cycling past London landmarks on a trafficfree route on Saturday 1 August, from Buckingham Palace to St Pauls. Check your council’s website now for free cycle training to prepare for the day.
how to enjoy summer on the cheap in north london notting hill carnival
sunday 30, monday 31 august, 10am to 8.30pm A colourful procession of colour throughout the streets of Notting Hill. Don’t miss the Children’s Parade on Sunday. For details see www.thelondon nottinghillcarnival.com
mela festival sunday 6 september
Europe’s largest festival of south Asian culture, in Gunnersbury Park, Ealing. Seven zones of classical and experimental music, circus, dance, DJs, visual arts, comedy and a kids’ area. www.londonmela.org
eid festival
25 july, 12 noon to 6pm Celebrate the end of Ramadam at Trafalgar Square with fun activities for children, live music and performances and food from around the world. For details see www.london.gov.uk/ get- involved/events/ eid-festival -2015-ontrafalgar-square
Islington resident Alimaa Hashim, aged 15, is one of our Duke of Edinburgh star performers. Not only did she notch up all the required achievements, she also gained extra qualifications in first aid and food safety. Here’s Alimaa in her own words
“
I took boxing lessons at school as my physical activity. This involved learning basic moves like defending and blocking opponents. It was really challenging at first but eventually I got the hang of it.
Culinary fusion
Learning to cook was my chosen skill. I went to a youth centre for fusion cooking sessions and made dishes from all around the world. I also gained a level 2 food safety certificate. It was great fun and I really enjoyed trying different types of food and learning new skills. Finally for volunteering I used my new-found cooking skills to make meals for homeless people. It was so lovely to know that the time and effort we put into making the meals was going to be appreciated. I loved every part of my Duke of Edinburgh journey. It was hard at times as I had to juggle a lot of things at once but I’m so glad I’ve had this experience. The best part was the expedition. It was new and exciting as I had never been camping before. It was great working in teams with people I’d never met and learning how to put up a tent, rock climb, and map read. These skills may even come in handy one day! I got so much out of it that, by the end, I wanted to do it all over again. I’ve gained a lot of confidence from interacting with people of all ages. The expedition and the other sections gave me new experiences and a chance to try new things. I now have a wider range of abilities and a better awareness of my strengths, like reading maps. I have also learned how to solve problems in certain situations which
Alimaa, right, learning fusion cooking at the youth centre, camping for the first time and going through the paces with her boxing coach
has helped my communication skills. I think this will help me to stand out among people my age competing for the same university, college and even jobs. I also think it will help with teamworking, communicating, being a good leader and having self-belief.
Our Duke of Edinburgh Award programme has now been running for a year, with 50 young people signed up by our Youth Academy. To get the award each must spend three to six months learning a new skill, doing a physical activity and volunteering. They must also finish a two-day camping expedition during which they learn to read maps, pitch tents and cook meals in the wild.
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“
We're so grateful to you
getting involved 8
all for throwing yourselves wholeheartedly into cheering our runners on at Tower Bridge.
going the extra mile A Sunday in April saw Family Mosaic staff and volunteers pack out the sidelines to cheer on marathon runners raising money for the Rainbow Trust by completing an exhausting 26-mile run.
The marathon money will help pay for vital support for families 254 days a year, in hospital, at home or coping with bereavement. A spokesperson from the Rainbow
Money-spinner
Backed by more than 50 runners and 70 volunteers, the London marathon is on track to fundraise £97,000 for the charity. The Rainbow Trust supports over 1,500 families that have a child with a life-threatening or terminal illness. Last year it also helped us find places for some of you wanting to do voluntary work.
Trust said: 'A huge thank you to Family Mosaic for all your help. We couldn’t have done it without you and your volunteers. We’re so grateful to you all for throwing yourselves wholeheartedly into cheering our runners on at Tower Bridge. 'A lot of the runners said the cheers spurred them on and kept them going when times got tough.' Cheerleaders: staff and volunteers cheering on the Rainbow Trust's marathon runners
finding employment
up the ladder Life is on the up for young tenant Cem, who has one foot firmly on the career ladder after starting a scaffolding apprenticeship Hostel tenant Cem came along to our apprenticeship road show back in February. Having been homeless, Cem was keen to start an apprenticeship but worried that at 24 he was too old.
Background worry
He was also concerned that his criminal record might put potential employers off. Our apprenticeships are there to help you get work, no
Celebrating 35 Years of community effort This year, the Family Mosaic Community Foundation celebrates 35 years of solid achievements, among them making it possible for us to help 1,000 of you get a job.
Reasons to be cheerful
To celebrate we'll be holding events right through the summer and autumn including a summer party in a community garden. We are also launching the Maisie Sheed Awards, putting aside a pot of money so you can apply for small grants of £50-1000 to help pay for projects that benefit health and wellbeing in your local community. Past grants have been given for community events like summer parties, improving shared spaces, and day trips for young people.
Originally known as the Maisie Sheed Trust, the foundation was first set up in 1980 with a donation from writer and publisher Maisie Sheed. The Family Mosaic Community Foundation carries on the trust’s aim of supporting vulnerable and socially isolated people, particularly if they are young, unemployed or on a low income.
Free Training to help you get a job, boost your career or brush up skills!
To find out more about the Maisie Sheed Awards, or to ask for a grant application form please contact Mads Arif on q020 7089 3997 or email mads.arif@familymosaic.co.uk If you'd like find out how to become a foundation trustee turn to the back page.
1000 of you into w Jubilee street pa ork and rties are among the man y the foundation activities has funded
“
Want to get back into work but lack the right skills? Why not try our FREE training? We run courses all year round on topics including: accredited vocational training, employability skills, personal and professional development and recreational/ creative workshops. To find out more call q020 7089 1252.
matter what your background. At the roadshow, Cem spoke to the employment and skills manager from construction company Mace. Mace helped him to update his CV and spoke to a scaffolding contractor on his behalf. One successful interview later and Cem was offered a job placement at GKR Scaffolding. At his own expense, Cem travelled to Kent for two weeks of training from our Islington hostel. Impressed that Cem was travelling so far and getting there on time each day, GKR agreed to pay his travel costs. Cem is now completing his probationary work period in London for GKR, working on several Mace sites. He says he's enjoying the job and is working with a great team. Once Cem is through his probation he will go on to a full apprenticeship with GKR. All things going to plan, it will lead to Cem becoming a qualified scaffolder.
employment Boot camps set to continue We are continuing our successful boot camps in London and Essex – to help you find work by teaching you better nutrition, fitness, money management and employability skills, and improve self-confidence, motivation and presentation skills. To find out more, call our employment team on q020 7089 1345. Turn to the back page for dates of the next boot camps.
Bootcamp has given me the determination to continue with my weight loss and health goals and personal and professional ambitions.
bright career in childcare beckons for tenant Elaina In January, young tenant Elaina Muskoe became our third customer to start a level two apprenticeship in childcare at Bermondsey Community Nursery. 'Elaina is very much part of the team,' said deputy manager Marlene Nicholls. 'She interacts positively with the children and uses her creative talents to let them express ideas imaginatively. We are glad we gave her the chance she deserved.'
Over 80 of you are now trained to register as childminders with an accredited qualification gained through our apprentice partnerships with other organisations. If you are interested in starting a career in childcare call Maxine Rose on q020 7089 1272 or email Maxine.Rose@ familymosaic.co.uk
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moving home 10
house exchange www.houseexchange.org.uk
Swapping's still best For most of you, a swap will always be the best way to find another home that suits you and your family. That's why we offer you free membership of the two largest online schemes, Homeswapper and House Exchange Around 1,800 of you are members of Homeswapper, which has just totally redesigned its website to make it even easier to swap.
New signings
Around 300 of you have also joined House Exchange since we signed up six months ago. Now there’s another new scheme called Swap and Move. We haven’t yet signed up to it but you can try it for free on a three-month trial. If you carry on using it after those three months you’ll be asked to pay £5.99 for another three months. We’d love to hear from you if you’ve tried this new scheme. To find out more about mutual exchange and to register with a swap scheme, call us or come to one of our monthly mutual exchange surgeries. For dates, please visit the Changing your Home section of our website.
your services
register or find out more about
Still not convinced? Debbie had been our tenant since October 1995, living in Newham. But when the bedroom tax came in, Debbie’s rent became unaffordable so she joined our transfer list.
Sights on Essex
She also talked to Will, one of our bedroom tax project officers, about finding a smaller home. Debbie told Will she was keen to move to Essex so he started calling the councils there, and our Essex colleagues, to try to find a suitable home for Debbie to move to. After Will's calls drew a blank he explained to Debbie that a mutual exchange was her best option. He also stayed in regular contact, encouraging Debbie to carry on searching for a swap. In January, Debbie's luck changed. Through the new House Exchange scheme she found a tenant in Essex
who needed to move closer to London for work and wanted a bigger home for his family. His two-bedroom terraced house was, however, just right for Debbie and her daughter. Debbie applied to us for permission to swap, we approved the move and, in April, she and her daughter moved into their new home in Essex. Because Debbie was moving to a smaller home, she qualified for our downsizing package. That meant we arranged her removals and Debbie also got a one-off payment of £500 for moving to a house with one less bedroom. The £500 helped to pay off some of the rent arrears Debbie had built up from cuts to her housing benefit caused by the bedroom tax. Debbie said: 'I was thoroughly impressed with Family Mosaic and the mutual exchange process! I rate them highly and am happy to have been a tenant. William always kept me updated and I couldn’t be happier with the service.'
transfer bands B and C set to close Don’t forget the important changes being made to our transfer policy This October we will be closing bands B and C and removing all tenants registered in these bands from our transfer list. We have been publicising this change for some time and in
January we wrote to remind all of you who will be affected. A copy of this letter is available on our website. If you will be affected by this change, make the most of our bidding system while you can and also look at other rehousing options.
best
de gar
ns
AND THE WINNERS ARE... HousingMoves to give higher priority to overcrowded households In May this year, Housing Moves gave extra priority to overcrowded families wanting to move to another part of London.
New band
Families living in overcrowded conditions, who had been in band four have now been moved up to a new band three. Housing Moves is the Mayor of London’s scheme to help social tenants in London move to other parts of the capital. For more details or to register go to www.housingmoves.org
Last year we launched our Best Gardens competition, sponsored by estate services contractor Accuro. In June our judges – Accuro operational director Barry Joyce and estate services manager Michelle Levy – visited all of you who entered and we're delighted to announce their verdict. ●●Best private garden
Mrs Kelly, Hackney
●●Best container basket display
Trinny Lovett and the gardening club, Kensington & Chelsea
●●Best shared garden Judy Oakley
and the residents, Hackney
●●Best for wildlife Valcie Mcintosh
and the gardening group, Lambeth
Accuro's Barry Joyce said: 'We are really pleased with the number of people who entered. The standard was very high and it was very difficult to choose winners. Congratulations to the winners and to everyone who took part. We hope the vouchers will help the winners maintain the excellent standards on display this week.'
best er contain display
best shared garden
Bidding gets better: twice a week and lots more homes To help you move, until October we have two bidding cycles, giving you more opportunities to bid for a new home. The first bidding cycle runs from Wednesday morning to Friday night and the second cycle runs from Saturday morning to Monday night. We are also increasing the number of homes we make available. A reminder that you can use the computers in our head office reception for free (see overleaf for the address). You don't need to make an appointment.
best for garden w i l d li f e best p rivate
garden
11
Staying in touch Head office
Report repairs
Tenant enquiries
Care and support
Albion House, 20 Queen Elizabeth St, SE1 2RJ q020 7089 1000 www.familymosaic.co.uk
q0300 123 3456, then press option 1. Report repairs to us online at www.familymosaic.co.uk
London q020 7089 1000 Essex q01268 498 500 South q01273 468010
Essex office
Leasehold enquiries
Pembroke House, Northlands Pavement, Pitsea SS13 3DU q01268 498 500
Call q0300 123 2209 h CCLHomeOwnership @familymosaic.co.uk
Call q0300 123 3456 then press option 2. Lines open 8am 8pm on weekdays, 9am to 1pm on Saturdays h CustomerCareLine @familymosaic.co.uk
T catfordS GO TALENT
Employment team q020 7089 1345
Your opinion matt ers…
Welfare rights officers London north/west q020 7089 1323 London south/east q020 7089 1187 Hackney/Essex: q01268 498 563
bootc a mp date
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PRINTED AND DISTRIBUTED BY COUNTRYWIDE PUBLICATIONS ON PAPER FROM SUSTAINABLE SOURCES q 01502 725 832 edited by charlotte sexton SUBEDITED & DESIGNED BY THOMPSONS q 01732 750 433