The Crest 97

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s the size of your team grows, so too does the importance of accountability. I often hear business owners complain that their team members are not accountable, and my response to this statement is quite simple: your team is only as accountable as you hold them to be. As the business owner or leader it is your job to set the tone, create and enforce the culture and hold your team accountable. There is a direct correlation between accountability and high performance – the higher the accountability, the higher the performance. Let’s explore exactly what accountability is. Accountability involves employees taking ownership of their job, their tasks and their deliverables. To hold someone accountable means to ask them why they did or did not do something. This implies asking questions which is far more effective than “telling” someone something for a variety of reasons. So what should you hold your staff accountable to? • Their KPIs (Key Performance Indicators). • Their targets. • Their behaviour. • Their conformance to the company’s policies and procedures. • Their commitment to the company’s vision and values. The above implies that companies need to have KPIs, targets, values, procedures and a compelling vision in place.

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ABOVE: ActionCOACH Ignite team Deborah Coskey, Darryn Le Grange, Natasha Swartz and Chenal Brummer.

Accountability in the

WORKPLACE DARRYN LE GRANGE DISCUSSES THE IMPORTANCE OF HOLDING YOUR STAFF ACCOUNTABLE

From experience, the business owners who don’t hold their people accountable do so for some of the following reasons: • They want to avoid confrontation – Accountability does not need to mean confrontation. After all, you are just asking questions. Although some of them may be tough questions, there is nothing confrontational about asking questions. • They want to be seen as a nice person – As a manager, leader or entrepreneur you may not always be popular, but that’s the nature of the role. You are there to make decisions and lead your people. Rather aim to be trusted and respected as opposed to liked.

Complimentary POWER HOUR Contact Darryn Le Grange on darrynlegrange@ actioncoach.com to schedule a complimentary session to discuss your team and any performance gaps.

• They haven't made their expectations clear – It will be an uphill battle to hold people accountable if you have not made your expectations crystal clear in the form of KPIs, organisational values, a vision statement, etc. • They are poor at management – There is no college, university or institution that can teach you how to be

w w w . t h e c r e s t o n l i n e . c o . z a

a good leader or manager. The best lessons are learnt on the job by doing and of course by making mistakes that you learn from. Make it your mission to read books, watch videos, network with and get mentored by other leaders – you will soon figure out what works and what doesn’t. Remember: you get the people you deserve – so the better the leader or manager you are, the better the quality of the people you attract and retain. A poor leader or manager will not attract or retain good quality people. FOR MORE INFO www.actioncoachignite.co.za; W ActionCOACHIgnite


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Sweet & STICKY

2min
page 51

CATS are not small dogs

2min
page 53

GO WITH THE FLOW

1min
pages 48-49

The Bee's KNEES

2min
page 52

PATTERN PLAY

3min
pages 44-45

BRAND STUDENTS SHINE

4min
pages 32-33

First of the summer WINES

3min
pages 38-39

The benefits of sharing OFFICE SPACE

1min
page 7

BUYING WHERE THE BIRDS SING

2min
pages 26-27

Deserving Win

1min
page 8

THE SEXTON

1min
page 7

Stepping off the TREADMILL

3min
pages 29-30

What kind of retiree are YOU?

3min
page 28

A legend of the TURF

3min
pages 22-23

LUCKY SEVEN

2min
page 17

Accountability in the WORKPLACE

2min
page 20

Boost your BUSINESS

2min
page 18

PEACE OF MIND

1min
page 8

THE LEARNING JOURNEY AT ST MARY'S

3min
pages 24-25

Local is LEKKER TANYA VISSER WORKS HER MAGIC TO CREATE A CHARMING LITTLE GARDEN IN THE BEAUTIFUL EMBERTON ESTATE

2min
pages 14-15

HAPPY hooligans

3min
page 50

KEEPING YOU IN THE LOOP

1min
page 8

How green is your LIFE?

3min
pages 34-35

Count on US

2min
pages 40-41

A SAFE HAVEN FOR PREGNANT & NEW MAMAS

1min
page 6

Get your GLAMP ON THIS FAMILY-FRIENDLY GETAWAY IN THE MIDLANDS

2min
pages 56-57

Education for the digital AGE

2min
page 46

Brand Hub Store

1min
page 6

A dairy full of SAWDUST

1min
pages 10-11
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