Feipeng thesis process book

THESIS 2 PROCESS BOOK Red Lantern Families

Fei Peng www.redlanternfamilies.com

TABLE OF CONTENTS 目录

CHAPTER 1 VISUAL STRATEGY

CHAPTER 2 VISUAL DEVELOPMENT

01_01

Introduction

02_01

Our Concepts

01_02

Our Timeline

02_02

Logo Research

01_03

Our Vision

02_03

Digital Sketches

01_04

Our Mission

01_05

Our Directions

CHAPTER 3 VISUAL STANDARDS

CHAPTER 4 MATERIALS MATRIX

03_01

The Logo

04_01

Guidebook Set

03_02

Logo Component

04_02

Booklet

03_03

Logo Anatomy

04_03

Workshop App

03_04

Clear Space

04_04

Website Section

03_05

Incorrect Uses

04_05

Online community

03_06

Color Palette

03_07

Typographic Standards

01

VISUAL STRATEGY Introduction Our Timeline Our Vision Our mission Our Directions Our Audience

01_01

INTRODUCTION

RED LANTERN FAMILIES Introduction Today, there are at least around 41 million immigrants residing in the United States. This number comprises of 13 percent of the United State’s population.

Therefore, more and more Chinese people are starting to build Chinese families in America. When Chinese families are expecting or have children that are age 0-5 years old, they often face many challenges and choices.

RED LANTERN FAMILIES Helping Young Chinese Families Parents in San Francisco

DS Chart Fei Peng

www.redlanternfamilies.com

TOPIC AREA

OUTCOME

Young Chinese parenting in America

Helping young Chinese fa communication problem children that are age 0-5

INSIGHT Because of the different medical systems in China and America, Chinese parents find it hard to communicate with doctors and medical institutions.

Chinese parents find it ha

STRATEGIES Medical Information Provide basic ways to communicate with doctors, and provide basic information about medical institution and services.

School Information Provide basic informatio Chinese families.

DELIVERABLES Guidebook 1 Share general information about medical institution systems in America.

Guidebook 2 Share general school sys the school is internationa

Booklet Introduce some simple processes to Chinese families.

Website A main website for this p Offer public information

Medical Benefit Plans / Website Use Red Lantern Families website to get useful information about your medical benefit plans. _Search Function: How many people in your family? _Household income? _Debt (house or car)? _Enrolled in other medical plan? _Which langrage do you prefer to use?

Then, the website will give you different plan suggestions that suit for your family. You can choose a plan after see the details.

Connect with the medical program that you choose.

When people choose a sc show details of the schoo the rents and home price make an appointment to

m

AUDIENCE

amilies who face language and ms when they are expecting or have years old

ard to choose a school for their children.

n about schools and school districts for

stems in America. For example, provide al school that it offers Chinese language.

project. and different school links.

chool for their children, this website will ol district area. This website also shows es in different school districts. People can o visit homes on this website.

Young Chinese parents living in San Francisco

Because of different child-rearing etiquette in China, Chinese parents find it hard to assimilate into American practices of parenting.

Learning Knowledge Teach American child-rearing etiquette for Chinese families. Give some tips to Chinese families to assimilate into America.

Guidebook 3 Compare the different child-rearing etiquette in different countries.

Online Community Have chance to communicate with local parents.

Family Workshop App Use this app that people can easy join different workshop and events.

This app also introduces family workshop information. Provide workshop time and location.

Invite some local parents into Chinese families. Local parents can help Chinese parents to improve their English.

Schedules _People can create a personal calendar on this app. _Book time online and make an appointment. _Check which days have workshops and events. _Have new friends on this app. For example, different workshop and event will have each group chat.

RED LANTERN FAMILIES

Materials Matrix

Helping Young Chinese Families Parents in San Francisco

Fei Peng www.redlanternfamilies.com

Medical Information Provide basic ways to communicate with doctors, and provide basic information about medical institution and services.

Guidebook Set / 3pt

School Information Provide basic information ab Chinese families.

Main Website / 3pt

Buy the book online

guidebook 1 (1pt) Collect general information from medical institutions system in America.

1

Booklets / 1pt Introduce some simple processes to Chinese families.

Detail

Example How to make an appointment How to talk with American doctors Medical Benefit Plans / Website (1pt) Use Red Lantern Families website to get useful information about your medical benefit plans.

Search Function: How many people in your family?

Household income?

Debt (house or car)?

Enrolled in other medical plan?

Which langrage do you prefer to use?

Then, the website will give you different plan suggestions that suit for your family. You can choose a plan after see the details.

Connect with the medical program that you choose.

guidebook 2 (1pt) Collect general school inform in America.

Website Section (1pt) People can find public inform different school link at this w This website help people eas useful information.

When people choose a schoo children, this website will sho of the school district area. Th also shows the rents and hom in different school districts. P make an appointment to visi on this website.

bout schools and school districts for

Information

mation

mation and website. sy to get

ol for their ow details his website me prices People can it homes

Learning Knowledge Teach American child-rearing etiquette for Chinese families. Give some tips to Chinese families to assimilate into America.

2

guidebook 3 (1pt) Compare the different raising etiquette in different countries.

3

Online Community (1pt) Have chance to communicate with local parents.

Family workshop App / 2pt Use this app that people can easy join different workshop and events. This app also introduces family workshop information. Provide workshop time and location.

English corner.

Chinese parents could invite some local parents to their home. Local parents can help Chinese parents to improve their English.

Schedules People can create a personal calendar on this app.

Book time online and make an appointment.

Check which days have workshops and events.

Have new friends on this app. For example, different workshop and event will have each group chat.

厜

RED LANTERN FAMILIES

TIMELIN

Helping Young Chinese Families Parents in San Francisco

Fei Peng

www.redlan

SEMESTER

SPRING 2016

SPRING

GR820_01_Thesis Seminar

GR830_Th

GLA676_ Professional Practices for Designers & Advertisers GR612_Integrated Communication

Research

Interview

Thesis Website

Guidebook Set

Booklet Medical Map

App

Online Community

Family workshop

Schedules

Portfolio and Final Review

Collect information from thesis one

Continue to read different article related with my topic

Write survey questions

Find what kind of website style is suitable for the project

Brainstorming name for project Research color and visual system

Talk to Chinese couple what do they think about this topic

Create a domain name

Research logo and icon reference

Interview my target audiences

Build a new thesis website

Research deliverable, format and style reference

Analyze the answers from the interview

Add new video

Review the article from las semester that I summarize

Specific questi for people

Build visual style for website

Build mood board for guidebook set

Refine graphic element, logo, icon and color mood board

Find some reference for booklet

Decide Create a style bookle mood for booklet

Find some road map

Consider which style suitable f my medical ma

Find reference

Create a B mood board w for app

Investigate Create an Bui onl what is online outline com community for it sys

Collect worksh information

Make a plan for schedules

NE

nternfamilies.com

G 2017

SUMMER 2017

FALL 2017

hesis 2

GR850_Thesis 3

GR800_Design Seminar/Portfolio

Research st professional I references

ions

Choose different material for each deliverables

Summerize

Continue to add new information

Create a plan for each guidebook

Start to desig n guidebook 1

Start to design guidebook 2

Start to design guidebook 3

Draw a map

Build a wireframes

ild an line mmunity stem

Design map

Refine map

Find a visual Design app system for app Add this online community on the thesis website

Link to other website

Finish guidebook 1,2, and 3

Final design

Final design

Final design

Refine app

Final design

Invite people Final design to join this online community

hop Make a clear plan Find a successful Build family for this family workshop as my workshop workshop reference event Decide how many Design a Design stuff I need to timeline for posters, prepare schedules tickets

Final design

Refine guidebook set

All most Refine booklets finish booklets

e Make a plan Build booklets et for each dboard booklet

h for ap

Finish website

Finish website design

Hold an event Take event photos

Arrange all information from event

Final design

Final design

Collect working stuff

Make a plan

Collect all my work Portfolio Refine and arrange Personal website

Finalize all

01_03

OUR VISION

Helping Young Chinese Families Parents in San Francisco

01_04

OUR MISSION

Helping young Chinese families who face language and communication problems when they are expecting or have children that are age 0-5 years old

01

02

03

First, Because of the different medical

Second, Chinese parents find it hard

Third, Because of different

systems in China and America, Chinese

to choose a school for their children.

child-rearing etiquette in China,

parents find it hard to communicate with

Chinese parents find it hard to

doctors and medical institutions.

assimilate into American practices of parenting.

Red Lantern Families is helping Chinese parents for those problems.

01

02

03

First, we provide basic ways to

Second, provide basic information

Third, teach American child-rearing

communicate with doctors, and provide

about schools and school districts for

etiquette for Chinese families. Give

basic information about medical

Chinese families.

some tips to Chinese families to

institution and services.

assimilate into America.

01_05

OUR DIRECTIONS These pictures show how we looked. The Red Lantern Families help Chinese parents to have a better life in America. They go beyond their small “Chinese circle�, going out with local families and connecting with other local people.

The key visual of the Red Lantern Families represents our style of enjoying life in America and other cultures together.

Family Style

Family Style

Tone Style

01_06

OUR AUDIENCE Young Chinese parents living in San Francisco.

02

VISUAL DEVELOPMENT Our Concepts Logo Research Digital Sketches

02_01

OUR CONCEPTS

The next step of visual development is researching and brainstorming. We use a lantern element as a symbol to represent our brand in the future.

We have done some research on the lantern design. From research we find some key words that highlight our future direction and help us explore a visual system that fits our brand.

After trying many pencil sketches to explore ideas for our brand, we focused on the concept of the key element, “lantern�. We use this key element in combination with the words under it.

02_02

LOGO RESEARCH

02_03

DIGITAL SKETCHES

LAYOUT

BLACK AND WHITE

03

VISUAL STANDARDS The Logo Logo Component Logo Anatomy Clear Space Incorrect Uses Color Palette Typographic Standards

03 _01

THE LOGO

The red lantern in the logo represents Chinese families. It comes from my thesis audience, young Chinese parents living in San Francisco. I use a lantern because it represents Chinese culture. When the Chinese New Year comes, people hang many red lanterns on the trees in San Francisco. The red lantern is a clear mark of China, and the red represents happiness in China.

RED LANTERN FAMILIES

03 _02

LOGO COMPONENT

The brand logo consists of a tradition lantern element and words. It shows the organization’s vision and represents the brand name.

+

RED LANTERN FAMILIES

= RED LANTERN FAMILIES

03 _03

LOGO ANATOMY

We use “Corbel” typeface for the words, with the lantern element above. We blend them well.

+

+

+

+

=

=

03 _04

CLEAR SPACE

There must be clear space around the logo. The clear space on each side of the mark should be equal to the x-height of the logo.

=x

x

x

15x

x

RED LANTERN FAMILIES

x

03 _05

INCORRECT USES

We avoid using too bring and pure colors in our logo. The examples below illustrate some incorrect uses of our logo.

RED LANTERN FAMILIES

RED LANTERN FAMILIES

RED LANTERN FAMILIES

RED LANTERN FAMILIES RED LANTERN FAMILIES RED LANTERN FAMILIES

RED LANTERN FAMILIES

03 _06

COLOR PALETTE All Design Color Palette

R: 249

C: 2

R: 249

C: 5

R: 255

C: 5

R: 255

C: 0

G: 245

M: 1

G: 245

M: 7

G: 213

M: 7

G: 185

M: 33

B: 216

Y: 17

B: 216

Y: 10

B: 103

Y: 10

B: 162

Y: 31

K: 0

K: 0

K: 0

K: 0

R: 238

C: 2

R: 217

C: 10

R: 237

C: 1

R: 247

C: 0

G: 116

M:68

G: 89

M:79

G: 83

M:83

G:148

M:49

B: 103

Y: 56

B: 42

Y: 97

B: 75

Y: 72

B: 28

Y: 99

K: 0

K: 1

R: 125

C: 26

R: 216

C: 15

G: 45

M:92

G:165

M:36

B: 22

Y: 100

B: 99

Y: 70

K: 23

K: 6

K: 0

R: 159

C: 42

R: 42

C: 96

R: 58

C: 69

G: 161

M: 25

G: 58

M: 87

G: 58

M: 63

B: 51

Y: 100

B: 110

Y: 29

B: 60

Y: 59

K: 3

K: 16

K: 51

K: 0

03 _06

TYPOGRAPHIC STANDARDS Typeface 01 Corbel

Corbel Family

Corbel Bold

Corbel Bold Italic

ABCDEFGHIJKLMNOPQRSTUVWXYZ Abcdefghijklmnopqrstuvwxyz

ABCDEFGHIJKLMNOPQRSTUVWXYZ Abcdefghijklmnopqrstuvwxyz

Corbel Regular

Corbel Italic

ABCDEFGHIJKLMNOPQRSTUVWXYZ Abcdefghijklmnopqrstuvwxyz

ABCDEFGHIJKLMNOPQRSTUVWXYZ Abcdefghijklmnopqrstuvwxyz

Paragraph A

Typographic

HEADLINE

HEADLINE

Corbel Bold (All Caps)

Two Color

Subtitle

副标题

Corbel Bold

Hanzipen SC

The Patient Protection and Affordable Care Act (PPACA), commonly referred to as the Affordable Care Act or ‘Obamacare’ was signed into federal law on March 23, 2010. It represents one of the most significant regulatory overhauls of the United States’ healthcare system since the passage of the Medicare and Medicaid Act in 1965. It also represents one of the most divisive political struggles in the U.S. and is frequently misunderstood – both by the media and by individuals.

All politics aside, as many as five million foreigners visit the U.S. every month of the year and those foreign visitors are now affected by the healthcare changes here at home.

In January 2014, nearly everyone in the U.S. is required to obtain health insurance or pay a tax penalty. While the individual mandate is designed to ensure that everyone in the U.S. has health insurance, the insurance needs for foreign visitors has not changed – foreign visitors to the U.S. should have travel insurance with coverage for emergency medical emergencies and evacuations.

If you have friends and family visiting for the holidays, or you’re a non-U.S. citizen planning a trip to the United States, you should understand the following facts before visiting the United States.

Corbel Regular 8/12 Tracking+25

Typeface 02 Hannotate SC

Hannotate SC Family

Hannotate SC Bold ABCDEFGHIJKLMNOPQRSTUVWXYZ Abcdefghijklmnopqrstuvwxyz

Hannotate SC Regular ABCDEFGHIJKLMNOPQRSTUVWXYZ Abcdefghijklmnopqrstuvwxyz

标题

标题

Hannotate SC

Two Color

Paragraph B 病人保护和支付得起的医疗法（PPACA），通常被称为支 付得起的医疗法或“Obamacare”签署联邦法律在2010年3 月23日。它代表了一个美国的医疗保健系统最重要的监管 改革以来，医疗保险和医疗补助法案1965通道。它也代表 了美国最分裂的政治斗争之一，经常被媒体和个人误解。

撇开政治不谈，每年有多达五百万名外国人访问美国，而这 些外国游客现在受到国内医疗保健的影响。2014一月，美 国几乎所有人都必须获得医疗保险或缴纳税款。而个人的任 务是确保在美国每个人都有健康保险，保险需求的外国游客 没有改变–外国游客到美国应与急救医疗应急和人员疏散范 围有旅游保险.

如果你有朋友和家人去度假，或者你是一个非美国公民计划 到美国旅行，你应该访问美国之前了解以下事实。

Hanzipen SC 7/12 Tracking+25

04

MATERIALS MATRIX Guidebook Set Booklet Workshop App Website Section Online community

04 _01

GUIDEBOOK SET

Guidebook 1 Share general information about medical institution systems in America. For example, Provide basic ways to communicate with doctors, and provide basic information about medical institution and services.

1

Guidebook 2 Share general school systems in America. For example, provide the school is international school that it offers Chinese language.

2

Guidebook 3 Compare the different child-rearing etiquette in different countries. For Example, Teach American child-rearing etiquette for Chinese families. Give some tips to Chinese families to assimilate into America.

3

Book Content First time in America Healthcare in America Health insurance in America Medical appointment 5 tips for a smooth doctors visit Medical insurance billing

Book Size 8” by 10”

Book Language This guidebook will have tow language, Chinese and English.

ENGLISH

中文

Design Color Palette

R: 249 G: 245 B: 216

C: 2 M: 1

R: 255 G: 185 B: 162

C: 0 M: 33

R: 247 G:148 B: 28

C: 0 M:49

R: 238 G: 116 B: 103

C: 2 M:68

R: 125 G: 45 B: 22

C: 26 M:92

Y: 17

Y: 31

Y: 99

Y: 56

Y: 100

K: 0

K: 0

K: 0

K: 0

K: 23

Graphic Element

Graphic Element Example

Book Format The Guidebook will be wood hard cover, and perfect banding. It will have a wood box for collect those three guidebooks.

Table of Contents

Type + Pictures

All Type

Chapter Opener

Layout Sketching

Photography Style When the watercolor style applied to the view that need red tone. Watercolor brush strokes can be stronger then characters, because we want to see the Chinese style on this photo.

When the watercolor style applied to the characters that need yellow tone. Watercolor brush strokes can not be too strong, because we need to see the character face clearly.

The photo will be soft and with yellow tone.People do not have to look at the lens, they just do they need in font of camera. If shooting the couple, they will hold the “small family� on their hand and they will see the lens.

Small Family

Before

Before

Layout

TABLE OF CONTENTS

目 录

01

Healthcare in America

04

5 Tips For A Smooth Doctors Vis

02

Health Insurance In America

05

Billing

03

Medical Appointment

06

About 911

CHAPTER ONE FIRST TIME IN AMERICA

SIX THINGS FOREIGN VISITORS NEED TO KNOW BEFORE VISITING THE UNITED STATES 外国游客需要访问美国之前知道的6件事 01

Jiajun (Sally) Huang & Wenzhe (William) Pei They married in American and they build their family here.

The Patient Protection and Affordable Care Act (PPACA), commonly referred to as the Affordable Care Act or ‘Obamacare’ was signed into federal law on March 23, 2010. It represents one of the most significant regulatory overhauls of the United States’ healthcare system since the passage of the Medicare and Medicaid Act in 1965. It also represents one of the most divisive political struggles in the U.S. and is frequently misunderstood – both by the media and by individuals.

病人保护和支付得起的医疗法（PPACA），通常被称为支

All politics aside, as many as five million foreigners visit the U.S. every month of the year and those foreign visitors are now affected by the healthcare changes here at home.

In January 2014, nearly everyone in the U.S. is required to obtain health insurance or pay a tax penalty. While the individual mandate is designed to ensure that everyone in the U.S. has health insurance, the insurance needs for foreign visitors has not changed – foreign visitors to the U.S. should have travel insurance with coverage for emergency medical emergencies and evacuations.

国游客没有改变–外国游客到美国应与急救医疗应急和人员

If you have friends and family visiting for the holidays, or you’re a non-U.S. citizen planning a trip to the United States, you should understand the following facts before visiting the United States.

付得起的医疗法或“Obamacare”签署联邦法律在2010年3 月23日。它代表了一个美国的医疗保健系统最重要的监管 改革以来，医疗保险和医疗补助法案1965通道。它也代表 了美国最分裂的政治斗争之一，经常被媒体和个人误解。 撇开政治不谈，每年有多达五百万名外国人访问美国，而 这些外国游客现在受到国内医疗保健的影响。2014一月， 美国几乎所有人都必须获得医疗保险或缴纳税款。而个人 的任务是确保在美国每个人都有健康保险，保险需求的外 疏散范围有旅游保险. 如果你有朋友和家人去度假，或者你是一个非美国公民计划 到美国旅行，你应该访问美国之前了解以下事实。

U.S. Medical Costs are Very Expensive

美国医疗非常的昂贵

The U.S. and Canada have the highest costs for medical care around the globe. A single trip to the emergency room for a few stitches and some antibiotics can cost hundreds of dollars.

美国和加拿大在全世界医疗保健费用最高。一次到急诊室的

Foreign visitors without travel health insurance will have to pay out of pocket for their medical treatment. While there are a few welfare hospitals in the U.S., most have gone bankrupt and those who remain have very long wait times for non-emergency treatment so you cannot expect to get prompt, top-notch treatment if you do not have travel health insurance.

然有很长的等待时间的非紧急治疗，所以你不能指望得到及

几针和一些抗生素可以花费数百美元。 没有旅游健康保险的外国游客将不得不支付他们的医疗费 用。虽然美国有几家福利院，但大多数都已经破产，那些仍 时，一流的治疗，如果你没有旅行健康保险。

02 Foreign Visitors do not Receive Free Medical Care The U.S. health care system is not ‘free healthcare’ – not for visitors or for citizens of the U.S. This can be the most confusing fact of all for those coming from countries where healthcare is free (or, more accurately, paid for by taxes).

Further, foreign visitors on short-term visas as tourists, i.e., not students or temporary foreign workers, do not have access to buy their own health insurance from the healthcare marketplaces.

外国旅游者没有免费的保险 美国的医疗保健系统不是“免费医疗”，不是为游客或为市民 的美国这可能是最混乱的事实，所有来自那些国家的医疗保 健是免费的（或更准确地说，由税收支付）。 此外，外国游客的短期旅游签证，即不是学生或外国临 时工人，并没有获得来自医疗市场购买自己的健康保险。

FPO

CHAPTER ONE FIRST TIME IN AMERICA

01

sit

FIRST TIME IN AMERICA

第一次来美国

03 Emergency Room Visits are Not Free Either Even if your treatment is considered an emergency, the hospital will expect payment for treatment costs, including surgeries, medicines, medical supplies, ambulance transportation, and anything else used to treat you and make you well again.

If you are a foreigner and need emergency medical treatment, it’s likely that you will be transported to a welfare-based hospital soon after they discover you have no insurance.

04 急诊室也不免费

U.S. Medical Costs are Very Expensive

学生及临时外籍劳工不获豁免

即使你的治疗被认为是紧急情况，医院也会支付治疗费用，

Foreign students and temporary foreign workers are not exempt from the Affordable Care Act requirements to obtain qualified health insurance. If you are a student studying in the U.S. or a foreign worker, you will have to get health insurance in the U.S. either through the university or through your employer. If neither your university or employer can provide you access to health insurance you can buy, you’ll need to log in to the government’s health care site, choose your state, and start researching a plan you can buy.

外国留学生和临时外来工不免除可负担得起的医疗法要求，

In fact, you should have travel health insurance to cover the trip from your homeland to the U.S. and for the period of time it takes you to buy health insurance here. If you are hospitalized for dehydration due to a flu bug you picked up soon after arrival, for example, and you do not have travel health insurance and your health insurance is not yet in effect, you will be paying for your medical treatment on your own. An overnight in the hospital can run into the thousands of dollars; medical treatment for a car accident can bankrupt an individual and you may never financially recover.

保险，而且你的医疗保险还没有生效，你将自己支付医疗费

包括手术，药品，医疗用品，救护车运输，还有其他用来治 疗你的东西，让你恢复健康。 如果你是一个外国人，需要紧急医疗，很可能你会被运送 到一个福利为基础的医院后不久，他们发现你没有保险。

获得合格的健康保险。如果你是一个在美国学习或外国工人 的学生，你将必须在大学或通过你的雇主在美国获得健康保 险。如果你的大学或雇主不能为你提供健康保险，你可以购 买，你需要登录到政府的医疗保健网站，选择你的状态，并 开始研究一个计划，你可以买。 事实上，你应该有旅行健康保险，以涵盖从你的祖国到美国 的旅行和你在这里购买健康保险的时间。如果你因脱水而住 院治疗，例如，你到达后不久就有了流感，你没有旅行健康 用。一个通宵在医院可以运行到数千美元；医疗事故的车祸 可以破产的个人，你可能永远无法恢复。

02 05 An Evacuation Out of the U.S. May Be Necessary Little known fact: emergency medical evacuations are not usually covered under any U.S. based health insurance plan.

No kidding! If you’re a foreign visitor, however, getting an evacuation back to your home country where you can be with family and friends and back in your own health care system is sometimes the only way to control costs if you have an accident in the U.S. Nearly all travel health insurance plans have coverage for evacuations back to your home country. The cost of an evacuation depends largely on how far you have to travel, so an evacuation from the U.S. to Canada will cost a lot less than one to Australia but you get the idea. Get coverage for at least $100,000 -$300,000 and you should be fine.

FPO

06 撤离美国可能是必要的 鲜为人知的事实：急救医疗后送是通常不包括在任何美国 的健康保险计划。不开玩笑！如果你是一个外国游客， 但是，撤离到你的家乡，你可以与家人和朋友，回到自己 的医疗保健系统，有时是唯一的方法来控制成本，如果 你在美国发生意外。 几乎所有的旅行健康保险计划覆盖撤离回国。撤离的费用 很大程度上取决于你要走多远，所以从美国到加拿大的撤离 费用要比一个到澳大利亚少很多，但你可以得到这个想法。 获得覆盖至少100000美元- 300000美元，你应该罚款。

Pre-existing Conditions May Cause You Trouble While the Affordable Care Act addresses pre-existing conditions for those living in or citizens of the U.S., many travelers are surprised when a travel insurance provider denies their claims due to a pre-existing medical condition.

In some cases, the condition is one that the traveler didn’t even recognize as a medical condition that could disqualify their coverage. This is especially true of conditions that:

预先存在的条件可能会导致你的 麻烦 虽然负担得起的医疗法解决预先存在的条件，为那些生活在 或公民的美国，许多旅客感到惊讶时，旅游保险供应商否认 他们的索赔，由于预先存在的医疗条件。在某些情况下，条 件是一个旅行者甚至不承认作为一个医疗条件，可以取消他 们的报道。这是特别真实的条件： 医生诊断，但没有向你解释.

A doctor diagnosed but did not explain to you.

是你经常服用的药物控制.

Are controlled by medication you take regularly.

尚未确诊，但症状得到治疗.

Have not yet been diagnosed but symptoms were treated.

对于一个完整的了解前和它与旅游健康保险，看到我们的审

For a complete understanding of pre-ex and it works with travel health insurance, see our review of pre-existing condition coverage.

查预先存在的条件覆盖。

HEALTH A

美国的保险

01 How Much Will You Pay Out of Your Pocket?

Your premium + your deductible + any coinsurance you must pay (up to your out-of-pocket maximum) + any copayments = the most you will pay for healthcare each year (for covered services).

02 你的保费扣除你任何共保您必须支付（到你的口袋里最大 的）任何费用=最你会支付医疗每年（所涵盖的服务）。 通常是在1000美元一个人，高达11000美元的家庭的口袋 最大值。一旦你达到了口袋里的最大值，保险支付百分之 100的医疗保健（包括服务）。

Out-of-pocket maximums are typically between $1,000 for an individual and up to $11,000 for a family. Once you reach the out-of-pocket maximum, insurance pays for 100 percent of your medical care (for covered services).

你如何达到最大限度的口袋是根据你支付你的医疗保健。

How you reach that out-of-pocket maximum is based on how much you pay for your medical care up front. This depends on your deductible and coinsurance percentage.

The higher your deductible, the lower your monthly premiums will be, because you are willing to pay for some of your care up front.

疗服务。免赔额只能成为费用一旦发生。

It is important to understand that premiums are costs that you pay regardless of whether you use medical services. Deductibles only become expenses once they are incurred.

Understanding How Health Insurance Works

你需要付多少钱？

这取决于你的免赔额和共同保险百分比。你的扣除额越高， 你每月的保险费就会越低，因为你愿意支付你的一些费用。 重要的是要明白，保费是你支付的费用，不管你是否使用医

FPO

Let’s say that you are in a serious accident. You’ve accumulated $50,000 in covered medical expenses.

了解医疗保险如果运作 让我们说，你处在一个严重的事故。你已经积累了50000 美元来支付的医疗费用。 共保：百分之20

A sample health insurance plan might offer:

赔钱的最大值：6000美元

Deductible: $5,000

在上面的例子中，你将负责出5000美元（扣除你）。

Coinsurance: 20 percent

在你付出你的免赔额为5000美元，你将负责百分之20共保

Out-of-pocket maximum: $6,000

直到你达到6000美元的现金最大（在这种情况下，你将负 责另外1000美元）。你的健康保险计划将支付医疗费用的

In the example above, you would be responsible for the first $5,000 (your deductible).

覆盖，其余的（在这种情况下，百分之80）。

After you pay your deductible of $5,000, you would be responsible for 20 percent coinsurance until you reach your out-of-pocket maximum of $6,000 (in this case, you would be responsible for another $1,000).

计划今年剩余时间。

Your health insurance plan would pay the rest of the covered medical expenses (in this case, 80 percent).

After you reach your out-of-pocket maximum, you would pay nothing for any additional covered medical expenses for the rest of the plan year.

在你达到了最大，你会付出任何额外的覆盖医疗费用的

You’ve accumulated $50,000 in covered medical expense

CHAPTER TWO

CHAPTER TWO

HEALTH CARE IN AMERICA

HEALTH CARE IN AMERICA

UNDERSTANDING HEALTH INSURANCE 理解什么是健康保险

Medical treatment is very expensive in the U.S. it is unaffordable for most people if they don’t have proper health insurance. Fortunately, many people get health insurance through their employers. For those who don’t, individual health insurance is available for most U.S.

医疗是非常昂贵的在美国对大多数人来说是负担不起的如

Prior to buying health coverage, it is important that you learn and understand the basics of health insurance and how it works.

知识和它是如何工作的。

How Much Will You Pay Out of Your Pocket?

Understanding How Health Insurance Works.

Learn How to Choose a Health Plan.

How to Save on Healthcare Costs?

Michael & Rex

果他们没有适当的健康保险。幸运的是，许多人获得医疗 保险，通过他们的雇主。对于那些谁不，个人健康保险是 可以在美国购买的。 购买健康保险之前，重要的是你学习和了解健康保险的基本

你愿意付多少钱？ 了解健康保险是如果运作的。 学习如何选择适合的健康保险。 如何节省医疗费用？ 如何计划你的医疗保健预算？

How to Plan Your Healthcare Budge?

CARE IN AMERICA

0 es.

CHINA

Coinsurance: 20 percent

AMERICA

Feel ill

Feel ill

Go to hospital

Make an appointment with family doctor

Register Go to different department

Go to hospital to see the doctor Get medicine list

Out-of-pocket maximum: $6,000

Pay a fee Get medicine in hospital

Go to drugstore Wait for hospital bill

03 Learn How to Choose a Health Plan

学习如果选择健康保险

There are many things to consider when choosing a health insurance plan. You want a plan that will meet your needs for types of coverage, access and dependability at a reasonable cost. Ask yourself the following questions to help steer your decision:

一些保险计划（如我们的blueselect®）提供基本覆盖保护

Do I want basic or more comprehensive coverage?

我想做基本的或更全面的覆盖？

Some insurance plans (such as our BlueSelect®) offer basic coverage that protects your finances in the event of an illness or injury resulting in a hospital stay. These types of plans typically have a lower monthly premium, but you are responsible for doctor visits.

其他的健康保险计划（如我们的蓝色马克斯）提供更多的医

Other health insurance plans (such as our Blue Max) offer more doctor visits to include healthcare, maternity benefits, prescription drug benefits, eye care and routine doctor visits. These types of plans tend to have a higher monthly premium and may be more appropriate for those who may use their insurance benefits on a regular basis.

Is my doctor or hospital covered by the plan?

You need to check the insurance plan’s network provider directory to confirm that your doctor or hospital is included in the plan’s network. If you use doctors that are in the plan’s network, you will receive the highest level of benefits.

你的财务状况在发生疾病或受伤导致住院。这些计划通常有 一个较低的保费，但你是负责的医生。

生，包括医疗保健、生育津贴、处方药福利，眼部护理和医 生常规检查。这些类型的计划往往有较高的每月保费，可能 更适合那些使用他们的保险福利定期付费。

我的医生和医院在这份保险中吗？ 你需要检查保险计划的网络供应商目录来确认你的医生或 医院被列入计划中。如果你使用的是计划中的医生，你会 得到好处的最高福利。

Guidebook Summarization

FPO

FPO

FPO

FPO

04 Does the health insurance plan cover me if I travel?

没有健康保险计划覆盖我的旅行吗？

Some plans have provider networks that are based on where you live. If you travel outside of that area, you are typically not covered by your health insurance plan. However, most of our plans include access to the BlueCard®and BlueCard

一些计划都是基于你所居住的地方的供应商网络。如果你旅

Are prescription drugs covered under my health insurance plan?

Prescription medication coverage varies by plan. Some of our plans require that you pay a copayment depending on the type of drug purchased, and we will pay the rest of the

行到区外，你通常不会覆盖你的健康保险计划。然而，我们 的大部分计划包括访问的蓝卡®和蓝卡全球®；因此，你可 以覆盖几乎任何地方你去在美国和世界各地的200个国家。

Worldwide®; therefore, you may be covered almost 没有健康保险计划覆盖的服务，对我来说是重要吗？

Does the health insurance plan cover services that

你必须决定什么样的服务对你来说是重要的，如预防保健和

You must decide what services are important to you, such as preventive care and maternity coverage. Some plans do not cover these types of services; therefore, you may want

Does BCBSLA offer guidance to help me understand and determine my health coverage needs and selecting a plan for my family and me?

及分娩如果你正在规划一个家庭 。

家人现在或在不久的将来。

Some high-deductible health insurance plans, such as our BlueSaver®, work with tax-favored health savings accounts that can be used to pay for certain qualified medical expenses. With our BlueSaver® coverage and an

Cross health insurance plan.

需要考虑计划如蓝色马克斯，包括预防服务的覆盖范围，以

Does the health insurance plan cover my family?

Does the plan work with a health savings account (HSA)?

Most drugs have a formulary, or list of drugs, that the plan covers. Find out if your medication is covered with a Blue

生育保险。一些计划不包括这些类型的服务；因此，您可能

没有健康保险计划覆盖我的家庭吗？

now or in the near future.

行到区外，你通常不会覆盖你的健康保险计划。然而，我们

Prescription medication coverage varies by plan. Some of our plans require that you pay a copayment depending on

的大部分计划包括访问的蓝卡®和蓝卡全球®；因此，你可

the type of drug purchased, and we will pay the rest of the

以覆盖几乎任何地方你去在美国和世界各地的200个国家。

your deductible before anything is paid.

to consider plans such as Blue Max that includes coverage for preventive services, as well as labor and delivery if you are planning a family.

Make sure to purchase family coverage and not single-only coverage just for you if you need coverage for your family

insurance plan?

一些计划都是基于你所居住的地方的供应商网络。如果你旅

cost. Other health plans require that you must first meet

anywhere you travel to in the United States and in 200 countries around the world.

are important to me?

Are prescription drugs covered under my health 没有健康保险计划覆盖我的旅行吗？

Yes. AskBlue™ is a personalized guide to healthcare coverage options. It will help you understand your needs and will suggest a plan family that will fit your needs and fall within your budget.

确定购买家庭保险，不单仅覆盖只为你如果你需要覆盖你的

没有计划的工作与健康储蓄账户（HSA）

没有健康保险计划覆盖的服务，对我来说是重要吗？ 你必须决定什么样的服务对你来说是重要的，如预防保健和 生育保险。一些计划不包括这些类型的服务；因此，您可能 需要考虑计划如蓝色马克斯，包括预防服务的覆盖范围，以 及分娩如果你正在规划一个家庭 。

处方药是否涵盖在我的健康保险计划中？

How to Save on Healthcare Costs

如何节省你的医疗

处方药覆盖范围按计划不同。我们的一些计划需要你支付一

Most everyone is looking for ways to cut down on costs

部分负担，根据药品购进的类型，我们将支付其余的费用。

大多数人都在寻找减少成本

whenever they can. There are ways to save on your healthcare expenses, too. Becoming familiar with your

费用。熟悉您的医疗保健选

其他健康计划要求你必须先支付你的扣除任何支付之前。

cost. Other health plans require that you must first meet your deductible before anything is paid.

大多数药物有一个处方，或药物清单，该计划涵盖。找出你

Most drugs have a formulary, or list of drugs, that the plan

BCBSLA帮助我了解并确定我的健康保险需求，选择一个计

的药物是否覆盖了一个蓝色的交叉健康保险计划。

Choose the right level of care When you need care, knowing your options can help save

covers. Find out if your medication is covered with a Blue Cross health insurance plan.

划，我和我的家人提供指导？

Does BCBSLA offer guidance to help me understand and determine my health coverage needs and selecting a plan for my family and me?

您的需求，并会提出一个计划的家庭，将适合您的需求，

you time and money. When you choose the right level of care for your situation, it helps keep healthcare costs down and affordable for everyone. Below are some costs options

并在您的预算范围内。

(from lowest to highest):

对.askblue™是个性化医疗保险选择指南。这将帮助您了解

Determine if your health insurance plan or doctor’s office offers a nurse advice line. Some of these may even be available during nights and weekends.

coverage options. It will help you understand your needs and will suggest a plan family that will fit your needs and fall within your budget.

确定购买家庭保险，不单仅覆盖只为你如果你需要覆盖你的 家人现在或在不久的将来。

一些高免赔额的医疗保险计划，如我们的bluesaver®，与

税收优惠的健康储蓄账户，可以用于支付一定的医疗费

税收优惠的健康储蓄账户，可以用于支付一定的医疗费

用。我们的bluesaver®覆盖和金融机构建立了HSA，你的灾

用。我们的bluesaver®覆盖和金融机构建立了HSA，你的灾

难性需求的覆盖，而你以后的医疗需要建立一个金融垫。

难性需求的覆盖，而你以后的医疗需要建立一个金融垫。

当你需要治疗的时候，知道你 钱。当您为您的情况选择适 低医疗保健成本并为每个人 择（从最低到最高）：

无成本-护士咨询热线 确定您的健康保险计划或医

务。其中一些甚至可能在夜晚

Doctor’s office Offers a wide variety of services, from routine checkups to

没有计划的工作与健康储蓄账户（HSA）

一些高免赔额的医疗保险计划，如我们的bluesaver®，与

选择适当的医疗水平

No-cost -- Nurse advice line

Yes. AskBlue™ is a personalized guide to healthcare 没有健康保险计划覆盖我的家庭吗？

健康，而不会破产。

healthcare options may help keep you and your family healthier without breaking the bank.

the diagnosis of a health condition.

医生办公室

Urgent/after-hours center

提供各种服务，从常规检查到

These facilities handle many problems that can be treated in a doctor’s office but are also available during non-business hours. They also offer some services not generally found in a doctor’s office, such as X-rays and minor trauma rooms.

急救后小时中心

这些设施处理许多可在医生办

营业时间内使用。他们还提供

服务，如X光片和小伤口室。

HSA established in a financial institution, your catastrophic needs are covered while you build a financial cushion for your later medical needs.

CHAPTER ONE

CHAPTER TWO

MAKING MEDICAL APPOINTMENTS

FIRST TIME IN AMERICA

HEALTH CARE IN AMERICA

03

预约医疗门诊

FPO Making medical appointments and learning about health

做医疗预约和学习健康保险是

insurance is an important step in becoming a responsible adult. Take the time to learn about what doctor, insurance plan, and clinic is best for you so that you not only get all the medical help you need, but you can make sure you are able to afford it as well!

要一步。花些时间去了解医生

Prevent Illness Before it Happens

最好的，这样你不仅可以得到

且你还可以确保你能负担得起

购买健康保险之前，重要的是 知识和它是如何工作的。

Who to Call?

Insurance: Be Covered!

Insurance Cards Where to Start

Yuxuan Liu

Confidentiality

预防疾病发生之前 打电话给谁？ 保险：被保险！ 保险卡 从哪里开始 保密性质

MEDICAL APPOINTMENTS

预约门诊

02

03

Physicals

体检

Who to Call?

打电话给谁

Generally you should go to the doctor for a physical once a year. During this appointment, your doctor will make sure you are not ill, and will give you immunizations, and/or treat existing conditions.

一般来说，你应该每年去看一次医生。在这个约会，你

如果你有特定的健康问题，你会希望看到有人专门在该

Find a doctor that you like and trust. It is important to establish a good relationship with your doctor so you feel comfortable discussing all your health needs. You should continue to go to the same doctor every time, if possible. This way they will know more about your past health history and can better help you with future health goals and issues.

系与你的医生，所以你觉得很舒服，讨论你的健康需求。如

If you have specific health concerns, you’ll want to see someone who specializes in that area. You may need to get a referral from your primary care doctor before seeing a specialist, depending on your insurance. Here is a list of different types of doctors that you may want to see.

的医生会确定你是不是病了，会给你的免疫能力，和/ 或治疗存在的条件。 找一个你喜欢和信任的医生。重要的是要建立一个良好的关 果可能的话，你应该每次都去同一个医生。通过这种方式， 他们会更多地了解你过去的健康史，并能更好地帮助你与未 来的健康目标和问题。

Audiologist: Hearing Allergist: Allergies Andrologists and urologists: Male reproductive system Dermatologist: Skin ENT Specialist or Otolaryngologists: Ear, nose, and throat Family Practitioner: General doctor, physicals Gynecologist: Female reproductive system Internist: Adult internal disease treatment and prevention, general practitioner Psychiatrist: Mental health

地区。你可能需要得到你的初级保健医生转诊前，见专 家，这取决于你的保险。以下是你可能想看到的不同 类型医生的列表。 听力：听力 过敏症：过敏 男性科和泌尿科：男性生殖系统 皮肤：皮肤部门 耳鼻喉专科、耳鼻喉：耳、鼻、 家庭医生：一般医生，体检 女性生殖系统 内科医生：成人内科疾病的预防和治疗，全科医生 心理健康

FPO

Urgent/afterhours center

疗保险

本的方法。也有办法节省医疗 项可能会帮助您和您的家人更

Save

Emergency room

处方药是否涵盖在我的健康保险计划中？

This should only be used for the most serious, lifethreatening conditions, as it is the most expensive type

处方药覆盖范围按计划不同。我们的一些计划需要你支付一

of care.

其他健康计划要求你必须先支付你的扣除任何支付之前。

Take advantage of resources to shop for care

大多数药物有一个处方，或药物清单，该计划涵盖。找出你

部分负担，根据药品购进的类型，我们将支付其余的费用。

的药物是否覆盖了一个蓝色的交叉健康保险计划。

The more you know about healthcare quality, safety, services and costs, the easier it is for you to choose wisely

你的选择可以帮你节省时间和金

when it comes to the care that’s right for you.

当的护理水平时，可帮助您降

No-cost -- Nurse advice line

Choose the right level of care

负担得起。以下是一些成本选

生办公室是否提供护士咨询服

Higher costs don’t necessarily mean higher quality. High value is what’s important when looking at healthcare.

You can find care that’s high-quality and high-value using online tools and resources. Below are some trusted sites that can help you understand you need when it comes to high-quality, high-value healthcare.

Doctor’s office

到健康状况诊断

你越了解医疗质量、安全、服务和成本，你就越容易明智 地选择适合你的护理。 更高的成本不一定意味着更高的质量。高价值是什么是重要 的，当看医疗保健。使用在线工具和资源可以找到高质量和 高价值的服务。下面是一些值得信赖的网站，可以帮助您了 解您需要时，高品质，高价值的医疗保健。

Government/Business Sites Hospital Compare*: This tool from Medicare provides information about a facility’s quality of care based on patient surveys and allows you to view specific

晚和周末可用。

利用已有的资源来进行保险的购买

政府与商业的部分

information and ratings based on certain medical conditions or surgical procedures.

The Leapfrog Group: This online source provides you with quality reports for many hospitals nationwide and helps you reap the benefits of making smart, informed

医院比较：从医疗保险的工具提供了一个设施的护理质量的

healthcare decisions.

围内的许多医院，并帮助您收获的好处作出明智的，

基础上对病人的调查，并允许您查看特定的信息和额定值根 据一定的医疗条件或手术程序。 跨越团队：这个在线源为您提供了质量报告，为全国范 明智的医疗决策。

办公室处理的问题，但也可在非

供一些医生办公室一般不发现的

。

01 Immunizations

疫苗的接种

Most young adults spend some time in group living situations, like living in a dorm or shared apartment.

When you live with other people, germs spread easily.

To make sure you stay as healthy as possible, take the

大多数年轻人花一些时间在集体生活的情况下，如住在宿舍

起！

是你学习和了解健康保险的基本

time to get a flu shot and make sure you have all the necessary immunizations.

是成为一个负责任的成年人的重

生、保险计划和诊所对你来说是

到你所需要的所有医疗帮助，而

Make sure you know how to take care of a cold when you do get sick. This is an important step in preventative medicine so that you don’t end up having to take time

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或共享公寓。当你和其他人住在一起时，细菌很容易传播。 确保你尽可能保持健康，花时间去接种流感疫苗，并确保你 有所有必要的免疫接种。 当你生病的时候，确保你知道如何照顾感冒。这是预防医学 的重要一步，这样你就不会因为生病而不得不请假或上学。 确保每年得到你的流感疫苗。

off school or work because you’re sick. Make sure to get your flu shot annually.

04 Insurance: Be Covered!

Insurance is a big deal. Health care costs without insurance are expensive. Insurance will cover a portion of the cost, making health care more affordable.

If you are a United States (U.S.) citizen, you are required to have health insurance. The Affordable Care Act (ACA) makes it easier to get coverage. ACA provides citizens with more rights and protections, more affordable coverage, better access to care, and stronger Medicare. .

05 保险：可以被报销 保险是一笔大买卖。没有保险的医疗费用是昂贵的。保险将 覆盖成本的一部分，使医疗保健更实惠。 如果你是美国公民，你必须有健康保险。负担得起的医 疗法（ACA）使它更容易得到覆盖。ACA为公民提供更 多的权利和保护，更实惠的覆盖面，更好地获得照顾， 和更强的医疗保险。

Special Note About Insurance For College Students!

You may be covered under your parents’ insurance. If you live in the U.S., you can stay on your parent’s plan until age 26.

If you are not covered, there are often student health plans available through your school. About 60 percent of U.S. colleges currently offer student health plans, with lower eligibility than other plans. In most places, you just have to be enrolled as a full time student. But, be careful and make sure you read the policy benefits under your plan. This will help you determine what’s covered, so you don’t end up with a large medical bill.

If your school does not offer a student health plan, and you are currently uninsured, don’t worry! You can go to a health insurance provider and get an individual health plan. Shop around for plans that fit your needs.

If you have a pre-existing condition, you can still get health insurance. Your state may also offer programs (high-risk pools) to cover people with pre-existing conditions.

大学生需要特别注意的保险内容 你可能被你父母的保险所包括。如果你住在美国，你可以 留在你父母的保险计划里，直到26岁。 如果你没有被包含，经常有学生健康计划可通过您的学 校。大约百分之60的美国大学目前提供学生健康计划， 与其他计划相比。在大多数地方，你只需要注册成为全 日制学生。但是，要小心，确保你阅读政策的好处下你 的计划。这将帮助你确定什么是覆盖，所以你不会结束了 一个大的医疗账单。 如果你的学校不提供学生健康计划，而你目前没有保险， 不要担心！你可以去一个健康保险提供者，得到一个个人 健康计划。到处找适合你需要的计划。 如果你有一个预先存在的条件，你仍然可以得到健康保 险。你的国家也可以提供计划（高风险池），以覆盖人 的预先存在的条件。

06

07

Insurance Cards

保险卡

Have your insurance card ready when you go to the doctor

Also, stay updated! Make sure you are aware of any changes in your insurance benefits. Under ACA, insurance

当你去看医生或开处方时，你的保险卡准备好了吗？。您

is required to cover:

or to pick up a prescription. Your card will have basic information on it including the insurance provider, the policy number, and the expiration date. This information helps healthcare providers and pharmacies know how much to charge you (or not charge you) for a procedure.

Knowing your policy benefits can make a huge difference, especially if you are involved in a medical emergency.

的卡将有基本信息，包括保险供应商，保单号码，以及到 期日。此信息有助于医疗保健提供者和药店知道多少收取 你（或不收取你）的程序。 了解你的政策利益会带来巨大的变化，尤其是如果你参

Ambulatory patient services Emergency services Hospitalization

与了医疗紧急情况。在获得保险之前，你会发现你的保 险涵盖了什么和多少。你经常可以在保险提供商的网 站上找到这些信息。

Maternity and newborn care Mental health and substance use disorder services,

此外，保持时时更新！确保您知道您的保险福利的任何变 化。根据ACA，保险需要覆盖： 门诊病人服务 急救服务

从哪里开始

Confidentiality

机密

Look into finding a physician you can go to regularly for

寻找一个医生，你可以定期去检查和生病。有一个医生

If you are over 18 and go to the doctor, you do not need to worry about anyone contacting your parents. If you are under

如果你超过18，去看医生，

the age of 18, most of your health care appointments need

需要在一个成年人的公司，

your check-ups and illness. Having one physician who knows about multiple aspects of your health ensures you get the best care.

住院治疗

08

Where to Start

If your college has an on-site clinic, that may be a good place

母婴保健

to start. If this isn’t an option for you, look into nearby clinics

心理健康和物质使用障碍服务，包括行为健康治疗

in the area or private family care physicians. Be careful to check what insurance plans they accept. This is important

知道你的健康的多个方面，确保你得到最好的照顾。 如果你的大学有一个现场诊所，这可能是一个好地方开

to be in the company of an adult, but issues regarding sexual/

始。如果这不是你的选择，看看附近的诊所在该地区或私 重要的，因为医疗费用昂贵--在你到达之前，很容易打电

reproductive health, substance abuse, or mental health can be cared for without parental consent. There are confidentiality laws in place to protect your rights, so that you can feel

话给诊所接待员和保险公司把一切整理好。

comfortable talking to your health care provider.

Confidentiality laws state that a doctor cannot tell their patients’ parents anything discussed unless given permission.

人家庭护理医生。小心检查他们接受的保险计划。这是很

including behavioral health treatment

处方药

because health care can be expensive – it is easy to call the clinic receptionist and your insurance company to get

如果你不喜欢你看到的第一个医生，试着找另一个医生。

information on your insurance provider’s website.

Prescription drugs

康复和儿童康复服务和设备

everything sorted out before you arrive.

还有很多很棒的医生！

.

Rehabilitative and habilitative services and devices

实验室服务

If you don’t like the first doctor you see, try to find another

Laboratory services

预防保健服务与慢性病管理

one. Having a doctor you don’t care for and don’t trust is never helpful. Plus, there are plenty of great doctor’s out there!

Preventative and wellness services and chronic

儿科服务，包括口腔和视力护理

Before getting insurance, you will find out about what and how much your insurance covers. You can often find this

disease management

有一个你不在乎和不信任的医生是从来没有帮助。另外，

. .

Pediatric services, including oral and vision care

的是他们没有与保险计划达成

如果你正在和一位医生会面，

服务，一定要问医生是否在你

into their mid-twenties, and unfortunately there are not confidentiality agreements with insurance plans.

保你问他们的保密做法。

CHAPTER ONE FIRST TIME IN AMERICA

Snag a spot on the waiting list. Consider this familiar scenario: You buck up, put on the health-crusader pantaloons and call the medical office to schedule an appointment, only to find that the busy doctor can’t see you for another

a “Twilight Zone” vibe, but that doesn’t have to be your fate. Handle your visits like a pro, and they’ll seem less like nightmares and more like what they are: important, necessary and relatively painless health analyses.

between now and then, Clancy suggests. And follow

要的，必要的和相对无痛的健康分析。

up. “It’s surprising when you call a few times how often openings occur,” she says. If you start feeling worse, call

Carolyn

Clancy，卫生保健研究和质量，该机构的主任和

Trisha

Torrey，作者“你打赌你的生活！每一个病人犯的

10个错误“分享他们的医生预约的提示从安排第一次随访。

可以避免最坏的等待。如果没有，你可能会花一下午重演 Jean

Paul

Sartre的“不退出。”Torrey建议来管理你的时

间的期望。当你签到时，询问医生是否落后，你可能要等多 久。如果接待员不知道，请他检查。”他们可能检查，他们 可能不会，但为什么不问？”Torrey说。克兰西补充道：“ 问这个问题会让办公室的工作人员觉得你的时间很有价 值。”如果你发现医生非常落后，要求重新安排预约时间。 工作人员说你的等待将是30分钟。如果有32分钟，开始 吱吱叫（轻轻地）。检查并再次问他期待你等多久。你不 是傲慢或粗鲁；你问一个问题，“Torrey说。”它应该有助 于加快速度。并不总是，但值得一试，“当你在检查室的 时候，同样的管理你的期望的想法是正确的。问谁带你在 那里你会等待多久。

Repeat after the doctor. If the doctor speaks above your head in medical jargon, don’t just nod along with glazed eyes. This is your health—it’s important to understand your diagnosis and treatment options, especially if you’ve waited a while to get an appointment and be seen. Torrey and Clancy advise repeating to the doctor what he or she has said so you’re both on the same page. A patient can ask something like: “Can I try this in my own words so I make sure I understand?”

你快点，穿上马裤和健康十字军呼叫医疗办公室预约，却 发现忙碌的医生看不到你的另一个几个月。带着遥远的约 会，但是请前台接待员给你打电话，如果不时有人取消的 话，克兰西建议。并跟进。”当你打几次电话的时候，你

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会感到惊讶，她说。如果你开始感觉不好，再次打电话， 描述你的症状的变化。如果你真的担心，当然，前往紧急 护理诊所或急诊室。

again and describe the changes in your symptoms. If you’re really worried, of course, head to an urgent care clinic

另一个提示：如果你的初级保健医生指你的专家，问你的

or emergency room.

话，你会得到很多的话，”Torrey说。

医生，如果他可以打电话和预约。如果医生的办公室打电

Another pro tip: If your primary care doctor refers you to

05 在等候室的车轮。如果你已经做到了早，周中的约会，你

在等待名单上占据一个位置。考虑到这个熟悉的场景：

a specialist, ask your doctor if he can call and make the appointment. “If the doctor’s office calls, you’re going to get in a whole lot sooner,” Torrey says.

their doctor appointment tips—from scheduling the first visit to following-up.

04

Say the staff member says your wait will be 30 minutes.

If it has been 32 minutes, start (gently) squeaking. Check in and ask again how much longer he expects you to wait.

“You’re not being overbearing or pushy; you’re asking a question,” Torrey says. “It should help speed things along a little bit. Not always, but it’s worth a try.” The same concept of managing your expectations holds true when you’re in the examination room. Ask whoever led you there how long you’ll likely wait.

处理你的访问，他们看起来不像噩梦，更像他们是什么：重

Carolyn Clancy, director of the Agency for Healthcare Research and Quality, and Trisha Torrey, author of “You Bet Your Life! The 10 Mistakes Every Patient Makes” share

Yuguo Chen & Wenzhe Pei Crystal Chen & William Pei

Be a squeaky wheel in the waiting room. If you’ve made that early, mid-week appointment, you may avoid the worst of the wait. If not, you may spend your afternoon reenacting Jean-Paul Sartre’s “No Exit.” Torrey advises to manage your time expectations. As you sign in, ask if the doctor is running behind and how long you’ll likely wait. If the receptionist doesn’t know, ask him to check. “They might check, and they might not, but why not ask?” says Torrey. Clancy adds: “Asking the question is sensitizing the office staff to the idea that your time is valuable.” If you find the doctor is very behind, ask to reschedule the appointment.

带“暮光区”的氛围，但不一定是你的命运。像专业人士一样

couple months. Take the far-off appointment, but ask the receptionist to call you if there are any cancellations

断在你看来就像一门外语。对于一些人来说，医生任命携

06 医生重复。如果医生用医学术语超过你的头，不要只是用呆 滞的眼睛点头。这是你的健康，重要的是要了解你的诊断和 治疗方案，特别是如果你已经等待了一段时间，以获得任 命，并看到。多和克兰西建议重复医生他或她所说的你们 都在同一页上。病人可以问：“我可以用我自己的话来试一 下，这样我就可以理解了吗？”

Learn how to reconnect after the appointment. Near the end of the appointment, Clancy suggests asking the doctor: “I know I’ll have questions when I get home. What’s the best way to reach you?” The doctor may have certain hours she takes calls, her nurse may take questions instead or she may be receptive to email. Knowing these communication preferences in advance will make it easier to follow up with important questions and possibly prevent a frustrating game of phone tag.

学习如何重新连接后的任命。临近约会结束时，克兰西建 议医生：“我知道回家后会有问题的。到达你最好的方法是 什么？”医生可能有几个小时，她打电话，她的护士可能采 取的问题，而不是她可能会接受电子邮件。事先知道这些 通信的偏好将更容易跟进重要问题，并可能防止一个令人 沮丧的游戏手机标签。

即使你的医生必须遵循保密法

计划。很多时候，十几岁的年

01

在撩拨抽血，甚至！当你无助地坐在一张纸裙里时，你的诊

的，因为这会让他们更好的找

you need to consider confidentiality and your insurance plan.

Many times, young adults are under their parents’ insurance

SIX TIPS FOR A SMOOTH DOCTOR’S VISIT

而调度医生的任命？或者也许是等待你之后的那部分。有人

们诚实的话，它对你的医生和

Even though your doctor has to follow confidentiality laws,

5个看医生的小窍门

在手，一个陌生人的咳嗽和打喷嚏旁边你：这是你的图片，

允许。这些法律的实施，给你

them to better identify the source of your illness.

sure you ask about their confidentiality practices.

无尽的等待盯着奶油色的墙壁，一个1999个问题的家庭圈

密法律，以保护您的权利， 疗保健提供者交谈。

providers if you are honest with them because it will allow

whether or not a labeled fee with show up on your parents’ insurance statement. Another great resource is community clinics such as Planned Parenthood, but be careful and make

scheduling a doctor’s appointment? Or maybe it’s the part after the wait that haunts you. Someone poking and prodding—drawing blood, even!—as you sit helplessly in a paper dress, your diagnosis spit at you in what seems like a foreign language. For some, doctor appointments carry

用，或心理健康的问题，可

保密法规定，医生不能告诉病

These laws are put into place to give you the best health care possible. It is helpful to your doctor and other health care

If you are meeting with a doctor about a service you do not want your parents to learn about, make sure to ask the doctor

An endless wait staring at cream-colored walls, a 1999 issue of Family Circle in hand, a slew of strangers coughing and sneezing next to you: Is this what you picture while

的父母。如果你不到18岁，

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另一个伟大的资源是社区诊所

CHAPTER TWO HEALTH CARE IN AMERICA

04 FPO

，你不需要担心任何人联系你

，你的大多数医疗保健的任命

，但有关性/生殖健康，物质滥

可以照顾没有父母同意。有保

，使您可以感到舒适与您的医

病人的父母任何讨论，除非得到

你最好的保健可能。如果你对他

和其他卫生保健提供者是有帮助

找出你生病的根源。

法，你需要考虑保密和你的保险

年轻人都在父母的保险下，不幸

成保密协议。

，询问你不想让你的父母了解的

你父母的保险单上注明了费用。

所，如计划生育，但要小心，确

SIX TIPS FOR A SMOOTH DOCTOR’S VISIT

顺利访问医生的5个窍门

02

03

Carefully pick the day and time of your appointment. To avoid waiting room purgatory, ask for the first appointment of the day, Torrey suggests. With no other patients

仔细挑选你约会的日期和时间。为了避免候车室的炼狱，

Do your homework. “It is extraordinarily important to

请在每天的第一次约会，Torrey建议。没有其他的病人

write down your questions ahead of time,” Clancy says.

之前，医生不应该被备份在上午8点，尽量避免周一和周

scheduled before you, the doctor shouldn’t be backed up at 8 a.m. Also, try to avoid Mondays and Fridays, Torrey says, which tend to be the busiest.

五，Torrey说，这往往是最繁忙的。

There are plenty of distractions that may arise during your appointment, so you may forget questions you don’t jot down. Write questions concerning your current issue as well as those you anticipate having after the exam about, say, a prescribed medicine. “Is this generic or brand name?” “How much do you think this prescription costs?”

This information is on the table for discussion, but it’s likely you will need to broach the subject, not your doc.

Another query to consider: “What symptom changes

做你的家庭作业。”这是非常重要的提前写下你的问题，“克 兰西说。约会时会有很多分心的事情发生，所以你可能会 忘记你没记下来的问题。写有关你目前的问题，以及那些 你预期的考试后，关于，例如，处方药。这是通用的还是 品牌的？”你认为这个处方多少钱？”这个信息是在桌子上讨 论，但它很可能你需要引出的主题，而不是你的DOC。另一 个考虑的问题是：“什么样的症状变化将需要后续访问？” 在你预约之前也要记笔记。”使你的症状的一个非常具体的 清单，当它们开始出现的时候，他们是如何改变和可能的 诱因，”Torrey建议。

would warrant a follow-up visit?”

Also take notes before your appointment. “Make a very specific list about your symptoms, when they started to appear, how they’ve changed and possible triggers,” Torrey suggests.

CHAPTER TWO HEALTH CARE IN AMERICA

05 FPO

医疗账单

MEDICAL BILLING

CHAPTER ONE FIRST TIME IN AMERICA

SIX KEY STEPS OF A SUCCESSFUL MEDICAL BILLING PROCESS 设置成功账单的6个关键步骤 01 As complex and complicated as medical billing can be, it is entirely possible for things at your medical practice to

由于复杂和复杂的医疗帐单可以，这是完全可能的事情在

actually run smoothly and go as planned. When this happens,

发生时，一个索赔被创建，只有经过一次的过程，而不是

a claim is created and only has to go through the process once instead of having one or several steps repeated. This

一个或几个步骤重复。这大大加快了索赔所需的时间。

drastically speeds up the time it takes for a claim to be paid.

That is why it is so important to work with experts in the

家。例如你完全没办法控制费用的情况下，这里有6个成

您的医疗实践，实际运行顺利，按计划进行。当这种情况

Patient Check-in

病人登记

The very first stage of a patient’s appointment should

病人预约的第一阶段应该包括病人的人口统计信息以及

include the notation of the patient’s demographic information as well as information about his/her insurance,

这就是为什么它是如此重要的工作与医疗结算领域的专

such as the insurance payer and policy number. Any

他/她的保险信息，如保险付款人和保单号码。任何情况 下，将是有用的和/或必要的索赔情况应详细在病人入住。

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information that will be useful and/or necessary in a claim situation should be detailed at patient check-in.

功的步骤可以帮助你。

medical billing field. Unfortunately, many people simply think they are experts even when they aren’t. Just in case you are not sure whether your practice has everything under control, here are the six key steps of a successful medical billing process.

Zixian &

02 Insurance Eligibility And Verification

保险资格及核实

Even regular patients need to verify their insurance

即使是普通患者，在每次预约前都需要核实他们的保险信

information and eligibility before every appointment.

Insurance information can change at any time, which is why

息和资格。保险信息可以随时更改，这就是为什么你需要

you need to ask patients before every visit if their insurance information has changed. A change in insurance information

险信息的变化也会对收益和授权信息产生影响，因此经常

询问病人每次访问前，如果他们的保险信息已经改变。保 存在重复检查的麻烦。

can also impact benefit and authorization information, so it is always worth the trouble of double-checking.

CHAPTER ONE

CHAPTER SIX

HOW DID “911” BECOME THE EMERGENCY CALL NUMBER IN NORTH AMERICA?

FIRST TIME IN AMERICA

ABOUT “911”

06

“911”是如何成为北美的紧急电话号码的

FPO

Michael & Rex

ABOUT “911”

关于“911”

Why the numbers 9-1-1 specifically? Simply put, the phone number 9-1-1 is short, easy to remember, and can be dialed relatively quickly given the few digits. This was particularly important in old-style rotary/pulse-dialing phones, which were still popular when the 9-1-1 system was first implemented. (The touch-tone phone wasn’t first widely introduced until 1963 and took a few decades to completely supplant rotary phones.) In addition, the fact that it was only three digits meant the number could easily be distinguished from other, normal phone numbers in AT&T’s internal system and routed to a special location without too many changes to the AT&T network. (A few years earlier, AT&T had implemented their 6-1-1 and 4-1-1 numbers, so recommending 9-1-1 made this a relatively simple upgrade for them.)

为什么数字9-1-1具体？简单地说，电话号码9-1-1很短， 容易记住，并且可以相对较快地拨打几位数字。这在老式 旋转/脉冲拨号电话中尤为重要，当9-1-1系统首次实施 时，这些手机仍然很受欢迎。

（触摸式手机直到1963年

才开始广泛推出，花了几十年才能完全取代旋转手机）。 另外，这个数字只有三位数意味着数字可以很容易地与 其他正常的电话号码区分开来在AT＆T的内部系统中，路 由到特定位置，而AT＆T网络的更改不会太多。

（几年

前，AT＆T已经实施了他们的6-1-1和4-1-1号码，所以推 荐9-1-1这样做是相对简单的升级。）

Congress supported AT&T’s proposal for 9-1-1 as the national emergency number and passed legislation to that affect. In order to make things fair for telephone companies that needed to update their equipment and offices in order to handle the new 9-1-1 call system, the Bell System policy was created. The policy merged the costs of improvements into the basic rates that telephone companies charged their customers.

Just over ten years after Congress established 9-1-1 as the country’s universal emergency phone number, approximately 26% of United States citizens could dial 9-1-1 and be connected with their local emergency services. It might surprise you to learn that even just 25 years ago, in 1989, that number had risen only to 50%. However, just a decade after that, it rose to 93% of the country. Today, approximately 99% of people in the United States have access to the 9-1-1 emergency phone number system.

国会支持AT＆T的9-1-1号建议作为国家紧急号码，并 通过了立法。为了使需要更新其设备和办公室的电话公 司的事情公平，以处理新的9-1-1呼叫系统，Bell系统 策略被创建。该政策将改进成本与电话公司收取客户 的基本费率相结合。 在国会建立9-1-1作为全国通用紧急电话的十几年后，约 26％的美国公民可以拨打9-1-1，并与当地的紧急服务部 门联系。令人惊讶的是，即使在25年前，在1989年，这 个数字只上升到了50％。然而，仅仅十年之后，它就上升 到了全国的93％。今天，美国约99％的人可以使用9-1-1 的紧急电话号码系统。

Before the 1960s, the United States didn’t have one universal phone number for Americans to call if they needed help from the police or fire department. Callers simply had

在20世纪60年代以前，美国

to know the phone number for each department in the area they were currently in. In the case of large cities, there were often multiple police and fire departments covering different areas. Los Angeles, for example, had fifty different police departments and just as many phone numbers. Telephone

码。在大城市的情况下，往往

operators would usually be left to direct emergency calls if the caller wasn’t sure which department or phone number they needed. Oftentimes there would be further delays upon getting the police or fire department on the line if the clerks who answered the phone were busy with another

消防部门会有更多的延误。不

caller. Needless to say, this system wasn’t optimized to get emergency help where it needed to go very quickly.

果他们需要警察或消防部门

国人。打电话的人只需知道他

不同地区。例如，洛杉矶有五

电话号码。如果打电话的人

电话号码，电话接线员通常会

下，如果警察接电话的职员正

以获得紧急帮助，它需要去很

国没有一个通用电话号码，如

门的帮助，他们会打电话给美

他们所在地区各部门的电话号

往有多个警察和消防部门覆盖

五十个不同的警察部门和许多

人不知道他们需要哪个部门或

会直接打紧急电话。通常情况

正忙着接另一个电话，警察和

不用说，这个系统没有优化，

很快。

03

05

Coding of Diagnosis, Procedures And Modifiers

诊断程序与修改规则

Claims Submission

提交索赔

正确的索赔是非常重要的，告知保险付款人确切的病人正 在接受治疗，以及病人正在接受治疗的方法。一定要使用

The correct coding of claims is vital for informing the insurance payer of what exactly the patient is being treated for as well

索赔完成后，必须提交保险人付款。医疗记帐需要访问

The correct coding of claims is vital for informing the insurance payer of what exactly the patient is being treated for as well

码来描述病人的治疗方法。使用精确的CPT和HCPC代码修

as the method of treatment the patient is undergoing. Be sure to use the correct diagnosis codes to describe the patient’s

在确定如何以及何时提交索赔。虽然大多数保险公司遵

as the method of treatment the patient is undergoing. Be sure to use the correct diagnosis codes to describe the patient’s symptoms or illnesses and the correct procedure codes to

有正确的编码和修改，才能作出准确的评估。

正确的诊断代码来描述病人的症状或疾病和正确的程序代 饰符来提供额外的信息有关的服务或程序进行。保险人只

describe the patient’s method of treatment. Use accurate CPT and HCPCS code modifiers to provide additional information

symptoms or illnesses and the correct procedure codes to describe the patient’s method of treatment. Use accurate CPT and HCPCS code modifiers to provide additional information about the service or procedure performed. The insurance payer can only make an accurate assessment if they have the correct

about the service or procedure performed. The insurance payer can only make an accurate assessment if they have the correct

他们需要的信息，关于保险人自都有保险这么多的变量， 循一套标准的记账指南，但也有一些纳税人有独立的做 事方法。医疗帐单的某些方面是付款人具体的，所以重 要的是要检查每个付款人，以确保您是准确地遵循他们 的索赔要求的指引。

codes and modifiers.

codes and modifiers.

04

06

Charge Entry

费用引入

Payment Posting

付款记账

This refers to entering the charges for services that the

这是指输入病人所接受的服务费用。收费条目还包括适当

This refers to entering the charges for services that the

最后一步涉及过帐和存款功能。在这一点上，支付给病

patient received. The charge entry also includes the

的连接医疗代码的服务和程序在病人的访问。

patient received. The charge entry also includes the

人的金额将是零，如果它已足额支付，或将反映病人所

appropriate linking of medical codes to services and

appropriate linking of medical codes to services and

欠的金额。保险人的责任应当在这个过程中得到满足。

procedures rendered during the patient’s visit.

procedures rendered during the patient’s visit.

To solve this problem, the National Fire Chief’s Association suggested a national emergency phone number in 1957.

But it wasn’t until 1967 that President Lyndon B. Johnson helped get the ball rolling. A report to President Johnson’s Commission on Law Enforcement and Administration of Justice suggested that a single telephone number should be designated for callers to use in emergencies nationwide, or at least in major cities. The report also recommended that police departments have two phone lines: one for emergencies and another for regular business calls. That way callers looking to report an emergency wouldn’t be stuck on hold while the clerk helped someone who was simply looking for information.

To make this universal emergency number a reality, the Federal Communications Commission (FCC) partnered with the American Telephone and Telegraph Company (also known as AT&T) in late 1967 to figure out what the number should be. After mulling it over, AT&T proposed in 1968 that the numbers 9-1-1 should make up the new universal emergency phone number.

为了解决这个问题，国家消防协会的建议，国家紧急电话 号码在1957。但直到1967，Lyndon B. Johnson总统帮 助获得滚动。约翰逊总统执法和司法委员会的一份报告表 明，全国范围内，或者至少在主要城市里，应指定一个电 话号码，以便在紧急情况下使用。报告还建议警察部门有 两条电话线：一个用于紧急情况，另一个用于常规业务电 话。这样，打电话报告紧急情况的人不会被卡住，而店员 帮助的人只是在寻找信息。 为了使这个普遍的紧急号码成为现实，联邦通信委员会 （FCC）在1967年年底与美国电话电报公司（也称为 AT＆T）合作，确定数字应该是多少。

AT＆T在1968

年提出，数字9-1-1应该构成新的通用紧急电话号码。

FPO

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HEADLINE

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标题

标题

Corbel Bold (All Caps)

Two Color

Hanzipen SC

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Subtitle

副标题

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Hanzipen SC

Paragraph A Provide a brief but detailed description of your symptoms.

When talking to the scheduler, give him a brief and detailed description of your symptoms. This can help him adequately assess the severity of your situation and may help you get into your doctor more easily. He can also advise you if you need to go to an emergency room for immediate treatment.

Paragraph B 如果你生病或有医疗条件，要求医生的注意，很快，你会 发现很难得到预约。医生常常很忙，通常只能看到预定的 患者或那些严重疾病或受伤。但通过调用你的医生，考虑 替代品如走门诊，急救室或另一个医生，你可以很快得到 医生的预约。

The Name How to talk to your doctor How to find school How to understand the culture

Booklet Format

Photography Style

Booklet_School Summarization

TABLE OF CON

HOW TO FIND SCHOOL IN AMERICA

Fei Peng www.redlanternfamilies.com

HOW TO FIND SCH IN AMERICA

01_01

Relationship Between Te

01_02

he Early Years: Words

01_03

Math Cannot Be an Afte

NTENTS 目 录

HOOL

Teacher and Student

erthought

01_04

Don't Focus Too Much on Standardized-Test Scores

01_05

There Is No Excuse for a School Day with No Recess

01_06

Teachers Matter

01_07

It's Not All in the Name

How to choose?

01

HOW TO FIND SCHOOL IN AMERICA

The second most important decision you will make as a parent — apart from deciding to have the kid in the first place — is deciding which school for them to enroll in. Make the right decision and you could put them on a path toward lifelong learning, a prestigious college education and a successful career.

如何在美国找学校

作为家长的第二个最重要的决定，除了决定首先要生孩

还要决定他们应该上哪所学校。作出正确的决定，你可

的道路上终身学习，著名的大学教育和成功的职业生涯

Not this one!

Tyre spoke to TIME about which questions you should ask when you're evaluating a school — whether your child is starting pre-K or switching schools in the middle of fourth grade — and why math is key in every grade.

Choose wrong, and well, you know. Talk about pressure.

Luckily for parents, Peg Tyre, author of The Trouble with Boys and a former Newsweek education reporter, has a new book to help parents evaluate both schools and teachers so they can find the right place for their child. Fittingly, it's called The Good School: How Smart Parents Get Their Kids the Education They Deserve.

Tyre面对TIME的采访回答的问题，当你评估一个学校，无论 你的孩子是从学前班或开关在第四年级的中学数学的关键是在 每一级的原因。

选错了，好吧，你知道。谈论压力。幸运的是，父母，男孩的麻 烦和前新闻周刊教育记者，作者Peg Tyre，有一本新书，以帮 助家长评估学校和教师，使他们能够找到合适的地方为他们的孩 子。确切地说，这就是所谓的好学校：多么聪明的父母得到他们 应得的教育自己的孩子。

孩子之外，

可以把他们

涯。

Teacher is the key

01_01 In Preschool, the Relationship Between Teacher and Student Is Key. The connection between child and teacher is more important than any curriculum, Tyre said. Think of it this way: your 3- or 4-year-old is accustomed to being surrounded by loving people, their parents and siblings 24/7, and school is their first time spending a large portion of their day away from those people. 在学前班，老师和学生之间的关系是关键。 Tire说，孩子与老师之间的联系比任何课程都重要。以这种方式思考： 你的3或4岁的孩子习惯于被爱人，他们的父母和兄弟姐妹全天候包围， 学校是他们第一次花费大量时间离开这些人。

You want to look for a preschool teacher who is very engaged, Tyre said. Have a conversation with a prospective teacher about their current classroom. They should be able to speak about individual students' strengths and weaknesses and be well informed of their background, interests, emotional and academic achievements. You want a teacher who takes great pride in his or her students' progress and is consistently open to their improvement. 你想找一个很忙的幼儿园老师，轮胎说。与准老师就他们目前的课堂 进行对话。他们应该能够谈论每个学生的长处和短处，并充分了解他 们的背景，兴趣，情绪和学业成就。你想要一位为自己学生的进步感 到骄傲的老师，并且对他们的进步始终如一。

Words! ! !

"When I meet great teachers, they are those for whom every day is a new day," Tyre told TIME. "They are constantly ready 01_02 for their kids to step up and learn more." Above all, Tyre The Early Words, Words said, avoidYears: crabbyWords, preschool teachers and those who are too Your child should be itsurrounded words, especially authoritarian.

"I see all the timewith — pre-K teachers whoinare the earlyorders years,and Tyrebeing said.very You want look for books in the barking harshto with kids," she said.

"I classroom be appropriate." sure the class makes regular visits to the don't thinkand that's

早年：词、词、词 你的孩子应该被周围的话，特别是在早年，轮胎说。你想在 教室里找书，一定要定期去图书馆。你也要确保老师留出大 量的时间阅读，阅读指导和讲故事。在幼儿园和幼儿园的岁 月里，一定要让老师为学习阅读提供积木。他们应该注重音

library. You also want to ensure the teacher sets aside lots of time for reading, reading instruction and storytelling. In the preschool and kindergarten years, be sure the teacher is providing the building blocks for learning to read. They should focus on syllabication, e.g., "B makes the 'bah' sound" and "the boy had a big blue ball."

节，如“B使‘呸’的一声”和“男孩有一个蓝色的大球。”。

Tyre said parents who pass an antimath sentiment on to their kids hurt their chances of success. In the U.S., parents, kids and even teachers may describe a person as "bad at math," but in other countries where kids perform better in math, if a student is not performing well in math, parents, kids and teachers say he or she needs to work harder. "Math is not a talent; like having a good singing voice, it's a muscle you develop," Tyre said. Be on the lookout for a teacher who expresses a great deal of enthusiasm about math, she said.

"You do not want a teacher who is scared of math," she said.

Are you ready for test?

Math?

I am not ready for it

01_04

01_03 Math Cannot Be an Afterthought From the first days of school, your kids should be exposed to math concepts. "When your child is preschool age, what you need to know is this: there is no need to wait until children are older and are able to think and speak in more abstract ways to introduce math concepts," Tyre writes in The Good School. "A certain kind of math ability seems to be innate in all of us and has been measured days after birth." 数学不可能是一个事后的想法 从上学的第一天起，你的孩子就应该接触数学概念。”当你的孩子是 学龄前的年龄，你需要知道的是：没有必要等到孩子长大了，能够 以更抽象的方式思考和说话来介绍数学概念，“轮胎写在好学校。” 一种数学能力似乎是天生的，我们所有人，并已测量出生后几天。”

Which means, in your child's preschool class you should hear teachers discussing basic math concepts with students.

Things like greater than, less than, bigger, smaller and reinforcing the number concept ("How much is three?"). As a parent you can follow up on these things at home by doing something as simple as counting the number of Cheerios in the morning. Don't like math or convinced you are bad at it?

Don't tell your kids.

Don't Focus Too Much on Standardized-Test Scores Sometimes, good test scores can be an indication that a school is doing a very good job of educating its students, but other times it can be an indication that the school is teaching to the test. Standardized tests only measure about a third of the curriculum that should be being taught in the school, which means if the school is only teaching the test material, your child is missing out on a lot.

也就是说，在你孩子的学前班，你应该听老师和学生讨论基本的

不要过于注重标准化考试成绩

数学概念。像大于，小于，更大，更小，加强数字的概念（“多少

有时，良好的考试成绩可以表明学校是一个很好的教育学生的工

是三？”）作为父母你可以跟进这些事情在家里做一些计数在早上

作，但有时它可以表明学校是教学的考验。标准化考试只测量学

的麦片号码一样简单。不喜欢数学，也不相信你不擅长数学？不

校应该教的课程的三分之一，这意味着如果学校只教测试材料，

要告诉你的孩子。

你的孩子就错过很多。

01_05

Tyre说情绪传递给他们的孩子，父母伤害了他们成功的机会。在 美国，父母、孩子甚至老师都会把一个人描述为“数学差”，但是 在其他国家，孩子们在数学方面表现更好，如果一个学生数学不 好，父母，孩子和老师说他或她需要更加努力工作。数学不是天 才，就像有一个良好的歌唱声音，这是你的肌肉发展，“Tyre说。 寻找一位对数学表达出极大热情的老师，她说。你不想要一个害怕 数学的老师，“她说。

Instead, ask to see the desegregated test results that break out various student populations. Focus on the Englishlanguage-learning students — even if your child is not one of them — those students are the hardest to teach and are often the lowest quartile, so if their scores are going up, that really says something about the school. But don't stop there, ask why the scores have gone up. You want a thoughtful answer, Tyre said, not simply, Oh, we have this new program that helps us teach the test.

There Is No Excuse for a School Day with No Recess What a mistake that is, Tyre said. "No one thinks this is a good idea," she said. Apart from the obvious physical benefits of aerobic exercise, studies have shown recess also increases cognitive functioning, she said. 没有理由不休息的学校日 错误是怎么回事，Tyre说。没有人认为这是一个好主意，“她说。 她说，除了有氧运动明显的身体益处外，研究还表明课间休息还 能增加认知功能。

相反，要看种族隔离的测试结果，打破了各种学生群体。专注于英 语学习的学生-即使你的孩子不是其中之一-这些学生是最难教，往 往是最低的四分位数，所以如果他们的分数上升，这真的说了一 些关于学校。但不要停在那里，问为什么分数上升。你想要一个 深思熟虑的答案，Tyre说，不简单，哦，我们有这个新的程序， 帮助我们教测试。

?

FPO 01_06

Ideally, a school will teach a rich and complicated curriculum, Tyre said, wherein students get a tremendous amount of information, with the test answers embedded throughout.

And, she noted, "Test scores going up for one year means nothing, so drop the contest mentality." “理想的情况下，一所学校将教一个丰富和复杂的课程，”轮胎说， 其中学生获得了大量的信息，与测试答案嵌入整个。而且，她指 出，“考试成绩上升一年意味着什么，所以放弃比赛的心态。。

Tyre has seen elementary schools built without playgrounds, schools functioning like boot camps or reading-and-math factories, based on the idea that more instructional time means more learning. "Avoid those schools," Tyre said. "Kids need downtime — a break from the rigor. Twenty minutes a day, at least." The same is true for middle-school and high school students — they need breaks too.

Teachers Matter — Even More than You Think While not even a superteacher can entirely alleviate the effects of poverty on students, excellent teachers not only teach more, but they can even accelerate the rate of learning among their students. And good schools champion great teachers, Tyre said. They grow them. Look for schools that provide teachers with mentors, instruction and discussion of best practices.

yre已经看到了没有操场的小学，学校就像新兵训练营，或者阅读 和数学工厂，基于这样的想法：更多的教学时间意味着更多的学

老师的事--甚至比你想象的还要重要

习。避免那些学校，“Tyre说.”孩子需要休息-从严格的休息。至少

而甚至不是一个助教可以完全缓解贫困对学生的影响，优秀的教师

每天二十分钟，中学生和高中生也一样--他们也需要休息。

不仅教的更多，但他们甚至可以促进学生之间的学习率。和好学校 冠军伟大的教师，轮胎说。他们种植它们。寻找能为教师提供指 导、指导和讨论最佳实践的学校。

FPO

Find a school where the teachers are not being treated as interchangeable cogs. "If you show up and the fourth-grade teacher is now teaching kindergarten, that's not a good sign," Tyre told TIME. "Ask, How has that teacher been prepared for this year? What kind of additional training did they receive over the summer?" 寻找学校的教师不作为可互换的齿轮。”“如果你出现了，第四年级的

Additionally, Tyre recommends that during school tours, parents ask questions such as, "How do administrators evaluate the teachers?" and "How often are classroom lessons observed?" Don't be afraid to ask teachers where they completed their undergraduate studies and what they studied. "It's not snobbery," Tyre said. "Teachers who graduate from more selective colleges — public and private — get better results out of kids."

老师现在正在教幼儿园，这不是一个好兆头，”Tyre告诉时间。问， 老师今年怎么准备好了？在夏天他们接受了什么样的额外训练？”

此外，Tyre建议，在学校旅游，家长问的问题，如“如何管理员评价 教师？”课堂观察的频率是多少？不要害怕问老师他们在哪里完成他 们的本科学习和他们所学的。这不是势利，“Tyre说。”从更多有选择 的学院毕业的教师--公共和私人--从孩子那里得到更好的结果.“

01_07 It's Not All in the Name There is no colloquial designation that guarantees quality.

Just the word charter or private does not mean the school is a success. In fact, Tyre said, only 1 in 5 charter schools performs better than the schools they replace.

"There is no uniformly great private school, no uniformly great charter school and no uniformly great public school," Tyre said. "There is no easy name that you can gravitate toward that will allow you to suspend judgment." So do your homework. The public school down the road could be just as good as the private school that costs $30,000 a year.

这不是所有的名字 没有所谓的质量保证。“宪章”或“私人”一词并不意味着学校是成功 的。事实上，轮胎说，只有1的5所特许学校表现优于他们取代学校 “没有统一的私立学校，没有统一的特许学校，也没有统一的公立学 校，”Tyre说。有没有简单的名字，你会倾向于将允许你暂停的判 断。“这样做你的家庭作业。沿着这条路走的公立学校可能和每年花 费30000美元的私立学校一样好。

Booklet_Medical Summarization

TABLE OF CONTENTS 目 录

HOW TO TALK TO YOUR DOCTOR

HOW TO GET A QUICK APPOINTMENT WITH A DOCTOR

01_01

Call your personal physician’s office

01_04

Email your doctor

01_02

Provide a brief but detailed description of your symptoms

01_05

Ask for a referral

01_03

Speak to the manager or head nurse

01_06

Thank your doctor’s staff

Fei Peng www.redlanternfamilies.com

FPO

FPO

01_01

01_02

Call your personal physician’s office. Most people would prefer to see their personal physician in the event of illness or injury.

Your doctor knows you and your medical history and may provide a sense of ease. Before you consider other ways to seek treatment, call your doctor’s office first to see if they can accommodate you.

Accept whatever the scheduler tells you and offer that you are flexible in when you can see your doctor, who can help you get an appointment.

给你的私人医生办公室打电话。大多数人宁愿看到他们的私人医生

It is possible the doctor will have a few “walk-in” slots reserved for people to be seen at the practice. You may not be able to see your specific doctor, but you would still be seen by someone that same day.

在生病或受伤的情况下。你的医生知道你和你的病史，并可能提供 一个安心。在考虑其他寻求治疗的方法之前，先打电话给医生的诊所 看看他们是否能适应你。

接受任何调度告诉你，并提供你是灵活的，当你可以看到你的医 生，谁可以帮助你得到任命。

这是可能的医生将有一些“步入式”插槽预留给人们在实践中看到。 您可能无法看到您的具体医生，但你仍然会看到有人在同一天。

Provide a brief but detailed description of your symptoms.

When talking to the scheduler, give him a brief and detailed description of your symptoms. This can help him adequately assess the severity of your situation and may help you get into your doctor more easily. He can also advise you if you need to go to an emergency room for immediate treatment. 如果你生病或有医疗条件，要求医生的注意，很快，你会 发现很难得到预约。医生常常很忙，通常只能看到预定 的患者或那些严重疾病或受伤。但通过调用你的医生，考 虑替代品如走门诊，急救室或另一个医生，你可以很快 得到医生的预约。

FPO 01

HOW TO GET A QUICK APPOINTMENT WITH A DOCTOR

如何快速预约你的医生 如果你生病或有医疗条件，要求医生的注意，很快，你会 发现很难得到预约。医生常常很忙，通常只能看到预定 的患者或那些严重疾病或受伤。但通过调用你的医生， 考虑替代品如走门诊，急救室或另一个医生，你可以很

If you are sick or have a medical condition that requires a doctor’s attention quickly, you may find it difficult to get an appointment. Doctors are often very busy and can usually only see-scheduled patients or those with serious conditions or injuries. But by calling your doctor and considering alternatives such as a walk-clinic, emergency room or another doctor, you may be able to get a doctor’s appointment quickly

快得到医生的预约

FPO

01_03 Consider the nature of your complaints, if body function is affected, how long it has been bothering you, treatments that you have tried, and any thing that makes it better or worse. Use adjectives such as “sharp,” “throbbing,” “gushing,” or “draining” to describe your symptoms.

If you are having trouble breathing, or with your circulation, you should call 911 or go to the emergency room for immediate attention. 如果你有呼吸困难，或与你的呼吸循环有关，你应该拨打

Speak to the manager or head nurse. In many cases, the person answering the phone has no authority to make exceptions that could get you in to your doctor quickly. Ask to speak either to the office manager or head nurse, who may be able to fit you into the schedule.

911或到急救室立即关注。 考虑你的投诉的性质，如果身体功能受到影响，多久它 一直困扰着你，治疗，你已经尽力了，任何事情变得更 好或更坏。使用形容词如“尖锐”的悸动，“突，”或“排水” 来描述你的症状。

向经理或护士长讲话。在许多情况下，接听电话的人没有权 力做出例外，可能会让你进入你的医生很快。请向办公室经 理或护士长讲话，他可能会使你适应日程安排。

FPO

FPO

01_04 Explain your situation to the manager or nurse as specifically as possible.

You may want to gently remind the staff remembers that you have been a patient of the practice for a long time and really value the advice your doctor gives you. You can say that you would rather see your doctor than any other health professional, but don't try to use this as a threat or something to hold over the nurse's head.

Email your doctor. If you can, email your doctor or find her email address. Explain the urgency of your situation and kindly request to be seen as soon as possible. 给医生发电子邮件。如果可以，给你的医生发电子邮件或找到她的

在描述你的症状和你的紧急情况时，尽可能简短地保持电子邮件。

电子邮件地址。解释你的情况的紧迫性，并请尽快被视为。

大多数人不会阅读超过一页。

尽可能具体地向经理或护士解释你的情况。

You may need to do a little Internet research to find your doctor’s email address, but now many doctors provide an address at which they can be reached for advice.

你可能想轻轻提醒员工记住，你是一个病人的做法很长一段时

给医生发电子邮件。如果可以，给你的医生发电子邮件或找到她的

间，真正重视你的医生给你的建议。你可以说你宁愿看你的医

电子邮件地址。解释你的情况的紧迫性，并请尽快被视为。

生，而不是其他的健康专家，但不要试图用这个作为威胁或东西 来阻止护士的头。

Keep the email as brief as possible while describing your symptoms and the urgency of your situation. Most people won’t read more than one page.

01_05

01_06

Ask for a referral. Doctors will generally work with other doctors to best serve their patients. If you cannot get in to see your regular doctor, ask the office to refer or suggest another physician.

Thank your doctor’s staff. In either case, if the doctor’s office can or is unable to accommodate you, offer the staff a genuine thank you for their efforts. This can help you in the future if you need an appointment.

Consider asking for the names of a couple of doctors in the event that the referrals are also busy.

感谢医生的工作人员。在这两种情况下，如果医生的办公室可以或 无法容纳你，向员工提供一个真正的感谢你的努力。如果你需要预

请求转介。医生通常会与其他医生合作，为病人提供最好的服务。 如果你不能去看你的普通医生，请办公室咨询或建议另一位医生。 考虑在转介也很忙的情况下，询问几位医生的名字。

约，这对你将来会有帮助。

04 _03

WORKSHOP APP Design Color Palette

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HEADLINE

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Corbel Bold (All Caps)

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Subtitle

副标题

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Hanzipen SC

Paragraph A Provide a brief but detailed description of your symptoms.

When talking to the scheduler, give him a brief and detailed description of your symptoms. This can help him adequately assess the severity of your situation and may help you get into your doctor more easily. He can also advise you if you need to go to an emergency room for immediate treatment.

Corbel Regular 8/12 Tracking+25

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C: 26 M:92

Pencil Sketching

Paper Work

Paper Work

Choose your trusted friends in Facebook We respect your privacy

Create your own study group Add your friends in your group

04 _04

USER EXPERIENCE About Content Do you have insurance in America?

(If the answer is no, it will link to other page)

What kind of insurance you have now?

Where do you get the insurance information?

Have you ever been to hospital in America?

(If the answer is no, it will link to other page)

Could you tell me what kind of disease you have before?

Are there any problems with the appointment?

Do you feel difficult in the process of seeing the doctor?

Do you have any difficulties or problems in the conversation with doctor or nurse?

What kind of hospital you like? Why?

Why you do not have insurance?

(If you do not want to answer, change to other)

Do you know you need pay all the billing without insurance?

Do you feel expensive without insurance?

Do you want to know some information about America medical system?

Please check our website.

USER EXPERIENCE Ideation Chinese parents find it hard to choose a school for their children.

Danica & Josh 刘丹和赵师洋

User Testing Knowing how the user experienced and get their feedback can help improve my project and know if that really help them.

Let’s Do It I went to my school and my friend’s house to visit many Chinese people doing user testing. Most Chinese people were interested in doing the booklets test and playing the app. They learned some tips about to see the doctor here and how to find school. They said some tips were very helpful that they never think before. They gave me lots of feedback and suggestions and some problems in their life were not in my project.

Before I looked this pink booklet, I do not I need my family doctor here. 我看这本册子之前，我都不知道我需要一个 家庭医生。

I think Chinese translation needs to be more accurate. 我觉得中文翻译需要更加准确。

I really like to show app in this form.

我非常喜欢用这种形式展现App.

This app has some logic errors that need to be corrected.

App中还有一些需要改正的逻辑错误.

Ideation Chinese parents find it hard to choose a school for their children.

Michelle & Rex 唐梦爽和龚銘政

We should find a family doctor together and physical on time. 我们应该找一个共同的家庭医生，按时 体检。

We need more communication before we find the school for our kids. 找学校之前我们需要更多的沟通。

After

04 _04

WEBSITE Design Color Palette

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B: 162

Y: 31

B: 103

Y: 56

Y: 72

Y: 100

K: 0

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Other Part of Typographic I use the Basic typeface in my website which is similar with Corbel.

This typeface only use online and belong with Wix.

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Five Main Menus Who We Are Medical Care Schools Our Community Our Story

Graphic Element

Pencil Sketching

Red Lantern Families Website Plan Red Lantern Families

Because of the different medical systems in China and America, Chinese parents find it hard to communicate with doctors and medical institutions.

Who We Are

What is Red Lantern Families about? Introduce some basic information about us.

When Chinese couple view this website, they will find it is helpful.

This website will focus on three big problems that both are difficult for Chinese couples.

Chinese couples can check different functions in here.

Medical Care

Help people understand what is medical care in America.

Analyze your family situation, such as how many people in your family? Household income, and are you enrolled in other health plan?

Based in your family situation, our website will give Chinese parents different suggestions.

Chinese parents can choose what they want.

They can check different medical care company and compare which one is more suitable for them.

When Chinese parents finish the health insurance, they will think about where they live. Most Chinese parents would like to choose live close to their children’s school, but they hard to find the house on different English website.

Chinese parents find it hard to choose a school for their children.

Schools

Chinese parents choose what school their for their children, and this website will quickly mark the area.

Chinese parents can depend on high to low for price to choose the house for rent or buy.

When your children go to America school, Chinese parents want to know more about America culture.

Because of different child-rearing etiquette in China, Chinese parents find it hard to assimilate into American practices of parenting.

Our Community

Chinese parents can find different news here, and it helps them to know what happened in America everyday.

Chinese parents will see what America family spend their weekend, also Chinese parent can share their life too.

Chinese parents make more friends and learn skills here, and Chinese people can pop out their problems here, many people will help them to solve it.

Our Story

In this part, I will show how to build this project. At first time, it just a idea in my mind, and now it turn to be a big project to help people.

Website Format

How To Work

04 _05

ICON COLLECTION

WEBSITE Thesis Process www.redlanternfamilies.com/