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“AFTERNOON IN SAN JUAN” Photograph by Elliot Erwitt, Old San Juan, PR, 2009

EL L IOT T E RW I T T ’ S

puerto rico

More than

500 YEARS as the Gateway

to the Caribbean

Since its discovery, Puerto Rico has been welcoming and entertaining passengers. It's now the largest cruise homeport in the Caribbean. Thirteen cruise lines visit the port of San Juan thanks to its modern infrastructure and convenient air access. The Port of Ponce on the South coast and the Western port of Mayagüez, are also excellent ports of call with a well developed infrastructure and docking facilities. The islands of Vieques and Culebra offer superb, quaint island stopovers for cruise itineraries. No matter where you tie up, the Islands of Puerto Rico offer much more to do before and after a voyage. Pristine beaches, championship golf courses and 500 year-old Spanish colonial fortresses. Add world class shopping and 5 star accomodations and you have more than enough reasons to keep people coming back for the next 500 years. To see the Islands of Puerto Rico through the eyes of an artist, go to seepuertorico.com, And then come see them for yourself.

the Islands of Puerto Rico seepuertorico.com

FLORIDACARIBBEAN CRUISE ASSOCIATION Executive Committee

CRUISING

THE FLORIDA-CARIBBEAN CRUISE ASSOCIATION MAGAZINE Third Quarter 2010

Cover Story

Micky Arison Chairman & CEO Carnival Corporation

Spotlight 13 Curaçao Hosts 2010 FCCA Platinum Conference

Daniel J. Hanrahan President & CEO Celebrity Cruises 18 Saint Lucia Sees Big Benefits from Hosting FCCA Cruise Conference

Karl L. Holz President Disney Cruise Line Richard E. Sasso President & CEO MSC Cruises (USA) Inc. Kevin Sheehan FCCA Chairman, CEO Norwegian Cruise Line

16 The U.S. Virgin Islands Going Beyond the Beach

Departments 7

President’s Letter

Stephen A. Nielsen Vice President, Caribbean & Atlantic Shore Operations Princess Cruises

Cruise Industry News & Platinum Highlights

FCCA Staff

48 Platinum Member Listing

Omari Breakenridge Manager of Communications & Design

54 Associate Member Listing

Terri Cannici Director, Special Events

67 Faces in the Industry

Adam Ceserano Senior Vice President

20 Intriguing Dominican Culture and History Await You

25 Three Key Components to Developing Disaster Programs for Business

67 Cruise Ship Profiles

Features

James Kazakoff Senior Director, Event Operations

Aon Risk Services’ FCCA Global Tour Operator Liability Insurance Program

Jessica Lalama Executive Assistant

Get Enchanted By the New Attractions on Royal Caribbean’s Allure of the Seas

George Orellana Research & Membership Coordinator

Get a Taste of the Caribbean on the Carnival Magic’s RedFrog Pub

Justin Paige Communications & Marketing Administrator

Bonaire Is Prepared for Their Cruise Passenger Growth

FCCA Associate Membership Program

Michele M. Paige President Florida-Caribbean Cruise Association (FCCA) 11200 Pines Blvd., Suite 201, Pembroke Pines, FL 33026 Phone: (954) 441-8881 • Fax: (954) 441-3171 Website: www.f-cca.com • E-mail: info@f-cca.com Cruising Magazine © 2010 ~ All Rights Reserved. Reproduction in whole or in part, in any form, electronic or otherwise, without written permission of the FCCA is prohibited. To subscribe or change your address, please send requests to info@f-cca.com

FCCA Member Lines AIDA Cruises • Azamara Club Cruises • Carnival Cruise Lines • Celebrity Cruises • Costa Cruise Lines • Cunard Line Disney Cruise Line • Holland America Line • MSC Cruises (USA) Inc. • Norwegian Cruise Line P&O Cruises • Princess Cruises • Royal Caribbean International • Seabourn Cruise Line The information in this publication is provided "as is." FCCA and its Member Lines disclaim all representations and warranties, expressed or implied, with respect to any information, services, products and materials contained herein. FCCA and its Member Lines will in no event be liable for any damage or losses as a result of your use of this publication.

Third Quarter 2010 • Cruising Magazine 5

President’s Letter “Two are better than one, because they have a good return for their work: If one falls down, his friend can help him up. But pity the man who falls and has no one to help him up!” –King Solomon

Gordon Buck, Vice President of Caribbean Relations, Carnival Cruise Lines and Michele M. Paige at the FCCA PAMAC Conference in Curaçao.

Strength in numbers is a familiar concept and one that we frequently employ in our business operations. We constantly rely on our partners, but also for ideas and support. They are the ones we turn to when we want to expand or when we need a helping hand.

Of course, this is something easier said than done; sometimes it can be hard to find partners, especially without the right resources. This is why the FCCA exists: to develop cooperative and synergistic relationships with our destination partners in both the public and private sectors. This is also one of the main focuses of our 17th Annual Conference & Tradeshow in Santo Domingo, Dominican Republic. Its balance between business sessions, social functions and the tradeshow, coupled with the attendance of almost 100 cruise executives, representatives from destinations’ Tourism Ministries and over a thousand players from all facets of the industry, create the perfect forum for the exchange of information and industry trends, sharing of ideas and cultivation of valuable business relationships. Beyond providing all of that, the Conference really epitomizes what the FCCA Platinum and Associate Membership offers, as this is just one of many events with the same goals in mind, along with our year-round projects and publications to ease and promote communications between the partners, cruise lines, executives and destinations’ public and private sectors. This edition of Cruising will also show some of the ways that the FCCA helps their partners. Saint Lucia’s article displays the benefits that the Conference and Tradeshow have for the host destination; tips for how to get the best return on a tradeshow is given; Aon breaks down how they are attempting to make insurance as affordable and valuable as possible for FCCA tour operators; John Korsak shares disaster preparation techniques; Bonaire demonstrates their readiness for cruise passenger growth during their FCCA Service Excellence and Taxi Pride Programs; Princess’ Chris Roberts provides insight from the Platinum Conference in Curacao; and most valuable the Dominican Republic shares some of its best sites for the Conference participants staying some extra time to know where to visit. So help us help you by learning a bit more about what the FCCA can offer you and watching it in effect at the 17th Annual Conference & Tradeshow in Santo Domingo, Dominican Republic from October 25th-29th. All for one, one for all!

Michele M. Paige

Third Quarter 2010 • Cruising Magazine 7

Legendary Saint Lucia

Eons before the arrival of Columbus, the Arawak Indians would make their ritual escape to the sacred pinnacles of the beautiful Pitons in the cool dawn. As their whispers flowed with the mystical trade winds weaving between the mountains, they would become one with the Great Spirit, and rejuvenation would begin... ...Live the Legend.

USA Tel: 212 867 2950 s Canada Tel: 416 362 4242 s UK Tel: 207 341 7000 s France Tel: 33 1 48 25 74 60 slutour@candw.lc s Germany Tel: 49 69 89 00 9081 s Head Office: Tel: 758 452 4094 s Email:

Cruise Industry News & Platinum Highlights More Attention for Aruba Cruise Port

every Sunday year-round on December 5, 2010.

The Government of Aruba, represented by Prime Minister Eman and Minister of Finance De Meza, as the shareholders of the Aruba Ports Authority NV, agreed on the preconditions necessary to move the container port from Oranjestad to Barcadera in the coming months.This means that the cruise port in Oranjestad will finally be able to implement its much needed attention. More than just a facelift, the plans include developing the cruise port in such a way that it will integrate into the existing commercial infrastructure.

In addition, four other newly built cruise ships will debut at Port Everglades this season. Holland America Line's Nieuw Amsterdam will be homeported at Port Everglades through the winter beginning November 7, 2010. Seabourn Cruise Line will celebrate the United States' debut of the Seabourn Sojourn on November 15, 2010. Cunard Line's new Queen Elizabeth will call at Port Everglades on January 16, 2011. And, P&O Cruises will have three cruise ships calling at Port Everglades for the first time, including the line's new Azura, which is scheduled to arrive on December 20, 2010. The other P&O Cruise ships coming to Port Everglades for the first time are Aurora, arriving on October 26, 2010, and Ventura, arriving January 4, 2011.

St. Thomas, USVI Implements Enhancement Initiative As part of the U.S. Virgin Islands’ commitment to maintaining a safe and enjoyable environment, the destination launched an initiative to reinvigorate the Coki Point area of St. Thomas. In turn, the efforts will enhance overall visitor experience with increased police presence, new beautification projects and the regulating of licensed vendors. Read more: www.usviupdate.com

Port Everglades Ready to Welcome New Cruise Ships in 2011 The 2010-2011 cruise season at Broward County's Port Everglades will once again bring an array of new ships, new itineraries and new passenger services to South Florida. Allure of the Seas, Royal Caribbean International's second Oasis-class cruise ship, will be named at her homeport, Port Everglades, and begin sailing

Port of Galveston Celebrates a Decade of Carnival Cruises September 30th marked a milestone in Galveston. It was the tenth anniversary of Carnival's service to the Texas city. The port says that over the decade Carnival ships have made 1,174 calls at the port and boarded 2.7 million cruise passengers. Carnival currently operates two ships from the port, and next fall (2011) they are both replaced with larger vessels.

Royal Caribbean Proceeds with School Construction in Haiti Royal Caribbean Cruises Ltd., which has long called on a private beach in Haiti, has started construction on a

school on the earthquake-ravaged island. Richard Fain, chairman and CEO of RCCL, said the first school is in northern Haiti near several villages and is intended to go from kindergarten to fifth grade the first year, and increase a grade annually, with vocational training in the evenings. “The site has been leveled and the foundation poured,” he wrote on his blog. “Now they are putting up the walls and installing the utilities. It ain’t very fancy, but it should be one of the best facilities in the area and we hope it sets a good example for the future. It is designed to meet California earthquake codes and Florida hurricane criteria (although it would have been easier if we could have reversed those). “We fully realized that in the context of Haiti’s enormous needs, this project is barely a ripple on the surface. It is a small project which can only help a limited number of people. At the same time, it will be a big help to those it does reach, and we are all motivated by that. It is a start and we believe a good one. We hope that these kids can develop into the leaders who will guide Haiti’s recovery in the future.” Fain wrote that the company is working with Foundation ProDev on securing teachers, books and curricula. ProDev has been involved in education since 1996 and most recently organized 14 tent-schools during the crisis. The French-American School is contributing textbooks and teacher training. Miami-Dade public schools are contributing furniture it is replacing. The American Jewish Joint Distribution Committee is supporting the construction of a similar school further south in Haiti.

Third Quarter 2010 • Cruising Magazine 9

Hosts 2010 FCCA Platinum Conference By Chris Roberts

ith a canvas of desert landscapes and brushstrokes of blue skies and seas, the new Hyatt Regency Curacao delivered an ideal setting for the annual FCCA Platinum Associate Membership Advisory Council (PAMAC) Conference, June 13-15. The 280-room meetingsoriented resort, under construction for three years, opened just two months prior to hosting its first significant group: the Florida-Caribbean Cruise Association.

prior to reaching the towering Queen Juliana Bridge—highest in the Caribbean. The Queen Emma pontoon bridge swings open, as it has for more than a century, and permits access to St. Ana Bay. Perched on the hill, Fort Nassau overlooks the harbor; in the distance, the city’s sea of orange-colored tile roofs and the region’s largest oil refinery are seen.

Over a hundred FCCA Platinum Members and cruise line executives came for social mingling and business discussions. Many attendees arrived early or stayed longer to enjoy one of the Caribbean’s more interesting ports of call, including an orientation to the unique harbor. Larger cruise ships dock outside the harbor at the mega-pier, which opened about ten years ago.

Cruise ship activity accounts for about 7% of port business. The majority is a continual flow of tankers and freighters. The refinery produces about 200,000 barrels a day, shipped primarily to other Caribbean countries and Central America. “But the cruise sector, unlike much of the other shipping, directly benefits the local community on an island-economic level,” said Dimitri Cloose, commercial and marketing manager of the Curacao Port Authority-primary sponsor of the conference.

Previous travelers to Curacao, or those visiting on smaller ships today, can talk about gliding through the narrow harbor entrance that divides the capital of Willemstad, passing the Plaza hotel on the right—the only hotel with marine collision damage insurance—and docking along side in the channel,

“Our UNESCO World Heritage site, the colorful harbor entrance, and the Handelskade store fronts make us one of the most photographed parts of the Caribbean,” said Mr. Cloose. “The experience of the cruise guest here rates high.” Third Quarter 2010 • Cruising Magazine 13

Photo by Chris Roberts

Curaçao

The Mingling of Movers & Shakers Some of the news being exchanged at the conference: Judy Schoenbein, general manager of Appleton Estate Rum in Jamaica, punched out some good news. Appleton has introduced a new blend called “Exclusive.” To taste it, you only need to visit the Estate, as it is sold there, exclusively, for $295 a bottle, at last check. Marc Melville and John & Paola Byles, the leaders of Chukka Caribbean Adventures, shared their plans for the cruise port expansion at Jamaica’s historic town of Falmouth. Look to hear more about new tours to nearby sites like the 2,000-acre Good Hope Great House & Estate, depicting life in the 1800s when Falmouth reigned as the wealthiest town in Jamaica. “We need to continually promote awareness in our brand,” said Mr. Melville. He can also tell you that Falmouth had running water before New York City. One highlight of the Platinum Tour Operators business meeting was a Q & A session moderated by Eduardo Gonzales, chairman of Discover Mexico and FCCA Platinum Chairman. Topics focused on cruise line tour selection and operations. Lisa Jensen, manager of Atlantic & Caribbean shore operations for Princess Cruises, outlined changes in the line’s policy for selecting tours. “We now have a Shore Excursion Working Committee, which strategically reviews every destination and its attractions,” said Ms. Jensen. “We encourage you, as operators, to research your own destination and look for new ideas and concepts.” Graham Davis, director of port development for Carnival Corporation, formally addressed and encouraged the group of tour operators to be creative. “You are the movers and 14 Cruising Magazine • Third Quarter 2010

shakers in the tour business,” Mr. Davis said. “Part of the future for ports is incorporating a destination defining attraction, like Mystic Mountain in Ocho Rios. People know the name, and it’s our job to get these people to go there on one of our ships.” “The audience is changing,” said Colin Murphy, vice president-destination development for Norwegian Cruise Line. “People are looking for a less rigid experience.” Mr. Murphy addressed the topic of destination selection. “We’re looking for stable cost, a place that’s safe and fits our strategy, one which has commercial appeal: a combination of all of these, and where we can make money at?” During the Platinum Membership Advisory Council session, representatives from AON Risk Services and Chartis Insurance Company (Wirth Monroe, Scott Lassila, Matthew Maffai, and Candice Minerof) gave presentations about their scope of services. They offered industry observations and reviewed procedures for claims reporting. Inger Lisa Skroder, founder of Trinity Air Ambulance, introduced the new FCCA Urgent Care and Card program. Additionally, Guatemala tour operator Gus Turcios from Go with Gus Tours, was welcomed as the newest Platinum member, along with Aruba Cruise Tourism. FCCA attendees had the chance to visit Curacao’s famed Hato Caves, the new museum at Christoffel National Park, have a photo at scenic Knip Bay, do some shopping in a UNESCO World Heritage site, and even visit an ostrich farm (one of the biggest outside Africa). “It’s not like sitting in a classroom listening to speeches,” says Martin LaBorde, council member for the St. Vincent and the Grenadines Port Authority. “At a conference like this, you can talk to everyone as you sightsee.”

Third Quarter 2010 â&#x20AC;˘ Cruising Magazine 15

The U.S. Virgin iSlandS – going Beyond The Beach

fulfilling vacation requires more than just sun, sand and surf. Travelers want a variety of activities to choose from that appeal to all ages, a culinary landscape that pays homage to the local flavors but is also inspired by cultures around the world, outstanding customer service and safety. The U.S. Virgin Islands Department of Tourism understands this. That’s why we’ve implemented programs specially designed to ensure the best possible getaway for travelers. Whether by air or by sea, from the moment a traveler arrives on St. Croix, St. John or St. Thomas, they are welcomed by the bright smiles of local greeters—Virgin Islanders who can answer visitor’s questions and share their own personal insights on the best sights to see and places to go. The Department of Tourism’s commitment to customer service is evident by its customer service pledge of excellence, 16 Cruising Magazine • Third Quarter 2010

a promise made by tourism sector employees to adhere to the highest service standards. The desire to ensure an exceptional experience for travelers is territorywide. The government of the Virgin Islands is supporting the effort by enacting a plan that includes beautifying key areas and standardizing on-site vendors in popular locations to provide the best health and consumer practices. The plan also includes amplifying security measures around the territory to help visitors feel at ease as they explore the United States Virgin Islands. With all of these programs underway, the U.S. Virgin Islands is more appealing than ever for an unforgettable vacation. The Department of Tourism invites new visitors to explore St. Thomas, St. John and St. Croix and returning visitors to rediscover what

keeps them coming back for more. Here are just a few reasons why USVI loyalists tell us they love coming back to us year after year: Fall in love with St. Thomas St. Thomas is known as a shopping Mecca, but when travelers aren’t busy perusing downtown Charlotte Amalie to take advantage of the $1600 duty free allowance for U.S. residents, there’s so much more to do. Visit the previously inaccessible, historic Hassel Island—home of the Danishand Napoleonic-era forts and ruins of the19th Century marine railway. A 20minute kayak ride leads to the beautiful beaches and reefs lining the scenic route. A walk ashore reveals the history of the ruins, and a snorkel along the nearby reef offers a glimpse of the colorful underwater life that lies below. Coral World Ocean Park’s activities are all family favorites; give SNUBA a try; visit the Marine Gardens or

Underwater Observatory Tower; and get up-close and personal with sea sharks, stingrays and lions, leatherback turtles. Just a 10-minute ferry ride from Charlotte Amalie is the charmingly historic and peaceful Water Island, often referred to as the “4th Virgin.” Located just a half-mile south of Charlotte Amalie—the territory’s capital—Water Island is a quiet retreat that’s ideal for an off-the-beaten-path exploration. Be sure to explore Phillips’ Landing, the breathtakingly beautiful vista at Fort Segarra, picturesque Honeymoon and Sprat Bay Beaches, Indian camp excavations and other well-preserved ruins. Find Bliss on St. John Reconnect with loved ones or with Mother Nature in the 7,000-acre Virgin Islands National Park. Here, travelers can hike along trails dotted with ancient rock carvings (petroglyphs) made by Taino Indians and view demonstrations of cultural traditions, including basket weaving, music and dance, at the Annaberg Sugar Mill Plantation ruins. Save time to also visit the Catherineberg Plantation ruins. Create your own souvenirs at the Maho Bay Art Center, which oper-

ates a one-of-a-kind "Trash to Treasures" program transforming junk items into fine art and exquisite crafts. Visit Trunk Bay and snorkel its famous underwater trail. Mingle with locals at the laid-back pubs and cafés in Cruz Bay, or have an elegant dinner in an old sugar mill transformed into a finedining restaurant. Indulge on St. Croix, A growing Caribbean culinary hot spot. Be sure to stop by one of St. Croix’s many food vendors and low-key restaurants serving authentic VI treats like paté, fish and fungi, kallaloo and potato stuffing. Your meal won’t be complete without a scoop or two of locally made Armstrong’s ice cream, served at restaurants and food stalls throughout the island. The largest of the U.S. Virgin Islands, St. Croix is rich with the history and

cultural influences of the seven flags that have flown over the territory. The Whim Plantation Museum, an authentic sugar estate dating from the 1700's, offers guests a glimpse of Denmark’s colonial impact on the island through tours of the furnished great house and the surrounding sugar factory ruins. The St. George Village Botanical Gardens, dedicated to conserving the native plant species of St. Croix, is an ideal spot to observe the island’s natural beauty and learn about its unique flora. Buck Island National Monument offers a guided snorkeling trail through pristine, preserved waters. Don’t forget to check out the breathtaking view at Point Udall, the easternmost point of the United States. See it all in one day with an exciting 4 x 4 jeep tour through St. Croix’s back roads, lush forests and tide pools. Find your own secluded beach… Three islands means there’s three times the opportunity for beach relaxation. Only the long-time repeat visitors know which beaches offer the most off-thebeaten path experience! Enjoy the waters and powdery sands at some lesser known favorites, like Isaac’s and Jack’s Bay on St. Croix, Oppenheimer Beach on St. John and Hull or Brewer’s Bay on St. Thomas.

Third Quarter 2010 • Cruising Magazine 17

SAINT LUCIA SEES BIG BENEFITS FROM HOSTING FCCA CRUISE CONFERENCE “It’s the fastest growing sector of the global tourism industry, and the fact Saint Lucia was selected to host this important cruise conference is a clear compliment to our nation’s huge potential in cruise tourism,” declared the island’s Tourism Minister, Senator Allen Chastanet. Senator Chastanet added Saint Lucia’s hosting of the 16th Annual Florida-Caribbean Cruise Association (FCCA) Cruise Convention and Trade Show in October 2009 continues to pay dividends not just for the small island nation, but also for its neighbor islands across the Caribbean.

to discerning travelers during the conference, which, in turn, has positively impacted not only cruise tourism, but also land tourism. “As a nation, we have deepened our relationship with the FCCA and the cruise sector and were able to build on the phenomenal growth we’ve experienced in this sector over the past few years,” said Senator Chastanet, speaking ahead of the 17th annual convention in the Dominican Republic.

Saint Lucia’s Minister of Tourism and Civil Aviation said the hosting of the thousand delegates from October 26 to 30, 2009 in his hometown was, “An investment that will continue to earn dividends in years to come.”

A major outcome of the FCCA Convention will be the hiring of hundreds and potentially thousands of Saint Lucian nationals thanks to a partnership struck between Saint Lucia’s Ministry of Tourism and Civil Aviation, the cruise industry and New York’s Monroe College, which has a campus in Saint Lucia.

Hosting the convention, he asserted, enabled Saint Lucia to showcase the island’s solid infrastructure, new and improved attractions and restaurants and top quality accommodations

Beginning this October, 150 students will enroll in Monroe’s hospitality program, which offers three months of academic schooling and three months of practical training across the

18 Cruising Magazine • Third Quarter 2010

island’s hotel sector. At the end of the certification, successful students have been guaranteed employment by Norwegian Cruise Line’s CEO Kevin Sheehan and has also offered to reimburse tuition fees after workers maintain jobs for a specific period. The hospitality and marine academy program will help sharpen the skills of island nationals, reduce unemployment and boost the number of Caribbean people who are employed in the cruise sector. And, Senator Chastanet believes, the real education will begin onboard as future employees earn a living while being trained by some of the best business people on the planet. “The benefit to Saint Lucia means that when they come back home, we will have a more skilled work force. With new hotels coming on stream in the years ahead, it is going to be a huge advantage,” he stated. One hundred and fifty (150) new students are expected to enroll in the program every three months.

Saint Lucia also reports major benefits from participating in the FCCA’s Tradeshow, which has evolved into the primary opportunity to showcase destinations and products to the decision makers of the cruise industry. In Saint Lucia, there was a particular focus on increasing the number of local products—such as spices, chocolates and arts and crafts— being sold aboard the ships. “We had very productive talks at this tradeshow, and we are pleased to see that these discussions will continue in the Dominican Republic as we seek to create greater synergies between the lines and the creative producers of our region,” stated Senator Chastanet. The Senator concluded that the Ministry of Tourism and Civil Aviation in partnership with the cruise lines and the Ministry of Communications, Works, Transport and Public Utilities is spearheading a project to improve both the quality and quantity of attractions, which will help to continue positioning Saint Lucia as a marquee destination for cruise arrivals.

Third Quarter 2010 • Cruising Magazine 19

Intriguing Dominican Culture and History Await You Dominican Republic Host of 17th Annual FCCA Cruise Conference and Trade Show

esting along the Caribbean Sea, the DR’s capital city and host for the Florida-Caribbean Cruise Association’s (FCCA) 17th Annual Conference, Santo Domingo, is

overflowing with opportunities to explore the rich culture and history of the Dominican Republic (DR). Named the 2010 Capital of Culture in the Americas, Santo Domingo is readily awaiting

FCCA delegates with world-class museums, art and historic sites in the city center and beyond. While in the DR this October, we recommend that you arrive early and continue your stay after the conference to explore the country’s unique culture, diverse heritage, exotic cuisine and countless arts and entertainment options. Dominicans express their unique ancestry through their music, food, art, architecture and friendly hospitality. While you will find much expression of Dominican culture in Santo Domingo, we invite delegates to enjoy the rich hues and diversity of the people and customs throughout the country. 20 Cruising Magazine • Third Quarter 2010

Experience Intriguing Dominican Culture and History The DR is the site of the first European settlement in the Americas, and its cultural heritage reflects a blend of indigenous Taíno, African, French and Spanish influences. Christopher Columbus described this lush land as, “A beautiful island paradise with high forested mountains and large river valleys,” when he discovered the island on his maiden voyage to the Americas. This statement is still as true today as it was during his first visit to the island in 1492. Every aspect of the DR’s cuisine, music, arts and recreation provides a unique insight into the development of the country. In a single day, visitors can experience both ancient and modern cultures from around the globe. To understand Dominicans, one must experience their enchanting music. Heard throughout the country, the pulse-pounding thrill of the merengue moves anyone that hears it. The development of merengue coincides with the nation’s birth and is the music that has

popularized Dominican rhythms known around the world today. In addition to experiencing culture from music, delegates can also delight in the taste of traditional Dominican dishes. Nowhere is the country’s cultural diversity more apparent than in its gastronomy. As a former Spanish Colony, many of its dishes carry a familiar Latin American feel. Rice, beans, meat and seafood still adorn kitchen tables at dinnertime; however, strong influences from early customs give the meals a unique twist. From traditional Taíno dishes featuring yucca, plantains and potatoes to African recipes using native ingredients, the country’s assorted fare is sure to please visitors of all kinds. While delegates are in the DR, they should be sure to sample and enjoy local cocoa, coffee, cigars, rum and, of course, Presidente beer. Dominicans also demonstrate their unmistakable heritage through art. The island is filled with many different types of bright and colorful artwork.

Jewelry made out of bone and horns, and coconut husk can be found at local markets and shops, where native Taíno influence appears throughout. In addition to jewelry, Dominican artists also use clay, porcelain, hemp and guano to make both decorative and religious figurines. The country is also known for its unique amber and rare larimar. Dominican semiprecious amber is 90 percent more transparent than amber found in other parts of the world. While yellow amber is common in the DR, additional colors include deep red and extremely rare smoky green and blue. And the DR is the only place on earth where you will find larimar, an opaque, blue, semiprecious gem. A result of ancient volcanic activity in the western region, the stone is mainly blue with hints of green and white, while shades of brown, grey or red are sometimes found woven throughout. Although gastronomy, music and art are important parts of the Dominican way of life, a vital makeup of the culture can be found in the country’s favorite sport, baseball. Much more than a pastime, baseball is a major source of national pride and identity. In fact, almost 40 percent of players in the U.S. Major League Baseball and its minor leagues come from Latin America, most of them beginning their careers in the DR. Some of the most famous Dominican baseball players include Pedro Martinez, Alex

Rodriguez, Albert Pujols and Sammy Sosa. The DR is a cosmopolitan melting pot overflowing with countless customs, traditions and practices. Ethnic diversity, varying ways of life and cultural offerings will excite the senses and leave FCCA delegates with lifetime memories. Must-See Sites in the DR’s Port Cities: The DR’s two world-class cruise ship terminals in Santo Domingo, a popular port in La Romana and a beautiful cruise ship spot in Samaná Bay on the northeast coast are key gateways to the country for cruise ship passengers. While you are in Santo Domingo and the DR, be sure to explore the top landmarks and attractions in these three unique areas. For more information on the attractions included, visit: www.GoDominicanRepublic.com.

Must-See Sites in Santo Domingo Catedral Primada de América The Colonial City in the DR is home to the Catedral Primada de America, or the First Cathedral of the Americas. Constructed in the early 1500s, the cathedral incorporates design influences from both Gothic and Renaissance eras. Visitors to the cathedral can visit any day from 8:00 a.m. to 5:00 p.m., and admission is free. Amber World Museum The Amber World Museum is located at

Arz. Merino #452 in the Colonial City in Santo Domingo. The museum has historical and scientific data on the creation of amber, in addition to insights on the animals and vegetation that were fossilized at that time. Dominican amber has received special international recognition because of its purity, diversity of colors and scientific and collectible value. Alcázar de Don Diego Colón The Alcázar de Colón is one of the oldest restored European-made structures in the Americas, built by Christopher Columbus’ son in the early 1500s. Open Monday through Saturday, from 9:00 a.m. to 6:00 p.m., the museum boasts art from the late Medieval and Renaissance periods in Europe. Plaza de la Cultura Many of Santo Domingo’s museums are located in the Plaza de la Cultura, a large park area where museums are adjacent to one another, including: the Museum of Modern Art, the Museum of Natural History, the Museum of the Dominican Man, the National Museum of History and Geography, the Palace of Fine Arts and the Santo Domingo National Theater. Must-See Sites in La Romana Altos de Chavón Overlooking the gorgeous Chavón River, Altos de Chavón is a replica of a 16th century Mediterranean village. Created by architect Jose Antonio Caro and Italian designer and cinematograThird Quarter 2010 • Cruising Magazine 21

pher Roberto Coppa, the village offers many restaurants, boutiques, a charming church and has its own school of design. You can also take in a concert at a very famous amphitheater that has hosted top names in entertainment: www.explorelaromana.com. Cave of Wonders The Cave of Wonders is located in the San Pedro Highway toward La Romana. It is home to the most important sample of rock art left by the Taino people. The cave includes intriguing rock formations: stalactites, stalagmites and columns. But the most wondrous aspect of the large cave system is the abundant and mysterious drawings left by the Taino people: www.explorelaromana.com. Championship Golf at Casa de Campo Consistently ranked by golf experts as one of the top 50 courses in the world, Teeth of the Dog at the famous Casa de Campo Resort in La Romana features several signature Dye formations, seven oceanfront holes and is considered extra challenging due to tricky sea breezes. The resort also boasts Dye Four, the newest Pete Dye course to open at Casa de Campo and features a 300-foot deep river gorge with stunning views of the Chavon River and valley: www.casadecampo.com.do. Must-See Sites in the Samaná Peninsula Santa Barbara de Samaná The provincial capital, Santa Barbara de Samaná on the southern side of the peninsula, is a popular base for whale watching excursions or day trips to Cayo Levantado, a charming island in the bay. Samaná’s Malecón, or beachfront strip, is a center of activity featur-

22 Cruising Magazine • Third Quarter 2010

ing outdoor cafés and small shops. Several scuba diving and snorkeling tours are available to take you to accessible dive and snorkeling sites. Los Haitises National Park Located south of Samaná, Los Haitises National Park has more than 100 species of birds and mammals and dozens of caves bearing pre-Columbian Taíno art. Most visitors arrive by sea, embarking from Sabana de la Mar (east end), Sánchez (north end) or Samaná

(across Samaná Bay from Sabana de la Mar). El Limón Waterfall Considered the most spectacular of the DR’s many waterfalls, El Limón captivates with a 150-foot cascade of water falling into a large swimming hole. The landscape surrounding the falls is picturesque. The area is predominantly agricultural, with home gardens and vegetable plots bordering plantations of banana, cacao, coffee and coconut.

Events to check out in Santo Domingo during the 17th Annual FCCA Conference: Gastronomic Circuit in Santo Domingo In celebration of the 2010 Capital of Culture designation for Santo Domingo, the Association of Dominican Restaurants has developed a festival of gastronomy. A different theme each month from August through December this year allows patrons to sample delicious Dominican gastronomy at 32 of the best restaurants in Santo Domingo and Boca Chica. In October, sample sumptuous seafood from the surrounding seas prepared with fresh coconut from Dominican coconut palm forests: www.gastronomia.do. Jazz in the Colonial City Enjoy free performances of musical groups, including jazz and merengue every Sunday, from 5:00 p.m. to 10:00 p.m., at the San Francisco Monastery in Santo Domingo’s Colonial City: www.GoDominicanRepublic.com. Santo Domingo Festival: This festival takes place every Friday and Saturday of the week at the Plaza de España in the Colonial City. Free outdoor shows begin at 9:00 p.m: www.GoDominicanRepublic.com. Dominican Arts & Crafts Fair The Dominican Arts & Crafts Fair is held at the Plazoleta Fray Bartolomé on Padre Billini Street every Friday, Saturday and Sunday from 9:00 a.m. – 9:00 p.m. in the Colonial City in Santo Domingo: www.GoDominicanRepublic.com. DR Winter Professional Baseball League Season Begins The DR’s winter baseball season begins in October and runs through December: www.lidom.com/calendario.htm. Dominicana Moda DR Fashion Week is dedicated to fashion and draws top models, designers and fashionistas. This year’s special guest is designer Oscar de la Renta: www.dominicanamoda.com.

Set your cruise control to Dominican Republic!

The Republic of

COLORS Meet us at the 2010 FCCA Cruise Conference and Trade Show October 25-29 in Santo =hfbg`h% =hfbgb\Zg K^in[eb\' P^ ee l^^ rhn soon in the Republic of Colors.

GoDominicanRepublic.com

THREE W By John A. Korsak

hen disasters happen, businesses are directly impacted. In the face of a disaster, the business will be a casualty if risk is ignored, preparedness is overlooked, and recovery is randomly implemented. However, every businessâ&#x20AC;&#x201D;from destinations to ports and the cruise lines that travel in betweenâ&#x20AC;&#x201D;can survive the impacts of any disaster by building a solid readiness posture, implementing an appropriate response, and emerging from a crisis with resilience. Applying these principles to the general practice of normal operations allows the business to apply preparedness and resilience principles on a daily basis, making these concepts a natural course of action both during and following a crisis.

Key Components to Developing Disaster Programs for Business Achieve readiness Many emergency programs focus on responding to disasters. Unfortunately, response-focused disaster planning can be a disaster! Businesses face many risks, whether natural or manmade, and, with the proper considerations, may ultimately achieve a solid state of readiness to deal with the risks that should be realized. Before discussing further, it is important to recognize the difference between preparedness and readiness. Preparedness is having all the right tools for the job, in this case adequately responding to and recovering from an emergency situation. That means having an appropriate plan of action. Readiness is knowing and understanding how to use

that plan at the appropriate time. This is achieved through adequate training. Thus, preparedness comes before readiness, and readiness is achieved through training. To get started in the right direction, the company first needs to determine that risk exists from certain threats; denial is not an option. By conducting a well-rounded assessment on risk, the business entity can adequately identify those potential hazards that pose a viable threat and can then address those hazards specifically as they work through the preparedness process. Second, the company must put together a plan of action to deal with those threats. Many times we think of emergency plans as voluminous Third Quarter 2010 â&#x20AC;˘ Cruising Magazine 25

binders of page upon page of unintelligible technical jargon. The truth is that an emergency plan can be as simple as a few pages that adequately address the key elements of emergency functions for the specific enterprise. The key is to make the plan applicable and complimentary to actual operations and have it written in a way that is commonly understood by all members of the organization. Finally, the business needs to ensure that all personnel are familiar with the emergency plan and that each person understands their role(s) during a crisis. This is accomplished through straightforward training and short drills or exercises seamlessly incorporated into normal business practices. Once these things are accomplished, the company is well on its way to being ready for whatever may come its way. Respond appropriately The first thing that businesses need to know about responding to an emergency is that not all responses are the same and do not always call for “all hands on deck.” A company’s response to crises should be scalable and flexible, with the level of response being determined by the crisis at hand. The most effective response is rooted in proper planning and readiness efforts. If the business focuses on real potential threats and addresses those threats reasonably and logically in the planning process, then the response will flow smoothly. But do not be deceived; responding to a disaster can be treacherous, which is why the response effort 26 Cruising Magazine • Third Quarter 2010

should be organized and practiced ahead of time and executed by capable leaders under a proper incident command structure. This principle must be balanced with a unity of effort. Emergencies are not managed well in a vacuum, and by engaging partners, suppliers, and other entities with certain expertise, the business can emerge from the response quickly. Emerge resiliently Businesses face several challenges in the aftermath of a crisis. These include the direct impact on or loss of company assets, negative public opinion, and the ability to quickly and fully restore business operations. For businesses involved in any crisis, an adequate and timely response contributes greatly to the company’s ability to overcome these challenges, which is why proper planning and effective response strategies are the critical baseline elements of the recovery effort. The business uses its emergency plan to appropriately respond as it is pushed into the crisis, but only a robust recovery strategy can pull the business back out. There are two critical parts to a solid recovery. First, like the emergency plan, the business must put into place a viable business continuity plan. This plan identifies the company’s critical functions for enabling business; establishes an actionable way to ensure that those functions are not interrupted; and sets provisions for maintaining leadership through the crisis and overall emergence from the crisis. Second, information management

and crisis communication are vitally important following a disaster when information is in high demand by the media, the public, and the customerbase. In the absence of timely and accurate information, rumors and misinformation take root and become fact. By getting out in front of the news cycle, business managers can avoid negative publicity and set the course for how and what information is distributed. The company’s crisis information management strategy will define how information is gathered, analyzed, compiled, and disseminated. Further, protocols on crisis communication will be established. These include identifying the right person to speak to for the company during a crisis, when and how often information is broadcast, and exactly what information is released and for what purpose. Disasters will happen, whether it is a hurricane, an earthquake, fire, or major criminal activity. The way to defeat the crisis is to prepare to respond to recover. Developing and implementing these solutions can mitigate potential loss and liability and also ensures a more resilient position in the market place. Establishing emergency plans to protect your business in emergencies is just good business practice. John Korsak, is Director of Florida Operations for Witt Associates, a public safety and crisis management consulting firm based in Washington, D.C. Witt Associates has unrivaled experience and hands-on knowledge of emergency preparedness, response, recovery and mitigation services. www.wittassociates.com

DOES HER ALL-INCLUSIVE CARIBBEAN GETAWAY INCLUDE RISKS YOU ARENâ&#x20AC;&#x2122;T PREPARED TO HANDLE? Bad things can happen in beautiful places, whether natural or man-made. It only makes sense to prepare for the possibilities. Since 2001, Witt Associates has been helping organizations control the outcome of events by enhancing opportunities while preventing and mitigating risk. We offer a full range of planning, mitigation and prevention consulting services to expertly prepare your organization for nearly any crisis. From disaster preparedness to crisis management to media and government relations, we are the gold standard in our field, able to help you reduce uncertainties and achieve desired outcomes. The benefits are clear. The results, tangible. Witt Associates makes a difference.

www.wittassociates.com

Aon Risk Services’ FCCA Global Tour Operator Liability Insurance Program

eptember marked the first anniversary of Aon’s engagement with the FCCA Global Tour Operator Liability Insurance Program. Much has happened over the past year. We wanted to take this opportunity to highlight our work to date. From the onset, Aon has emphasized program sustainability being the core theme of what our work product would be centered around. One of the major drivers of insurance sustainability is claims control. If claim payouts begin to exceed premiums collected, costs will increase, and the sustainability of the program will be in jeopardy. If claim settlements trend lower than premiums collected, costs will begin to decrease, and the overall group’s strength will be fortified. Aon is very focused on helping to make sure that this second statement becomes a reality for the FCCA’s insurance program. The way we make this a reality is though safety and loss control, which leads to the development and implementation of industry best practices. The activities that tour operators conduct are unique. There is no written rulebook or governing safety board that sits above all tour activities. To conduct loss control and begin compiling industry best practices, we had to get out into the field and gather our data directly form the source. Over the last 9 months, we have visited four countries, met with 10 different tour operators, inspected 80 individual tours and audited over 30 specific tour activities. Below is a summary of Aon’s initiatives and activities. Our initial activities were focused on the following concepts: • Targeting geographies with a history of claims frequency and severity, • Learning first-hand from operators with proven safety and loss control track records, • Conducting loss control inspections, • Concentrating on best practices for higher risk tour activities (i.e. ATV, Zip Line/Canopy, Wave Runners/Jet Ski, high volume transfer activities, etc.), • Develop tour specific supplemental applications for higher risk tour activities. 28 Cruising Magazine • Third Quarter 2010

Again, one of our primary goals in our first program year was to identify best practices and compile safety data that could be shared amongst the FCCA members. Best practices will provide a set of standards by which we measure the safety of the various tour operations. Tour specific supplemental applications will allow us to identify and capture key underwriting criteria, thereby standardizing the underwriting process. Overall, these best practices will be utilized as the foundation for our loss control recommendations and deliver client specific safety and loss control support. In turn, a safer group leads to fewer claims, better premiums and overall program sustainability. Passenger injuries clearly have a negative effect on the overall cruise and shore excursion industry. There are both direct medical costs and indirect costs related to reputational risk and public relations. More specifically as it relates to the FCCA insurance program, escalating passenger injuries will increase the premiums that are paid. The collective purchasing power of a safe group will allow Aon to negotiate lower premiums. Ultimately, safety and loss control will be a vital part of ensuring the program’s long-term success. Looking ahead to the upcoming year, our loss control strategy will again focus on reducing the claim frequency and severity of the program. We will continue to devote attention to on-site visits to encourage implementation of best practices and recommend corrective action for operators presenting hazardous conditions. We will also further emphasize general insurance education through the underwriting process. For instance, we will take a closer look at how member operators select subcontractors, collect certificates of insurance and manage the use of non-owned watercraft and nonowned motor vehicles. We look forward to working with all of you again and continuing the success of the FCCA Global Tour Operator Liability Insurance Program. For more information contact Helen Mena at: 305-961-6231.

Expertise. Just Ask The Florida-Caribbean Cruise Association. Aon focuses on delivering value and impact to all our clients, and as a result, Aon is the world’s leading broker of insurance services. Just ask the Florida-Caribbean Cruise Association. As the FCCA’s endorsed broker for the Global Tour Operators Liability Insurance Program, Aon delivers value in a variety of areas, including: • General Liability / Third-Party Liability Coverage • Contingent Auto Liability Coverage • Contingent Watercraft Liability Coverage • Claims Consulting Services • Loss Control Services With more than 40 Aon and Aon Affiliate offices located throughout the Caribbean and Latin America, we stand ready to serve the needs of the FCCA membership.

To inquire about Aon services for FCCA Members, contact: Hellen Mena Savitt, Aon Risk Services, p: +1.305.961.6231, e: hellen_savitt@ars.aon.com

PHOTO : Denis VINSON-CORBIS - © Comité du Tourisme des îles de Guadeloupe

Basse-Terre, Grande-Terre, La Désirade, Les Saintes, Marie-Galante

the 5 sides of paradise Guadeloupe Islands Tourist Board (European Office) 23/25, rue du Champ de l’Alouette - 75013 Paris Tél. : +33 (0)1 40 62 99 07 - Fax : +33 (0)1 40 62 99 08 E-mail : infoeurope@lesilesdeguadeloupe.com www.lesilesdeguadeloupe.com

Get Enchanted by the New Attractions On Royal Caribbean’s Allure of the Seas

n December 1, 2010, the second of the two largest cruise ships ever built will join the Royal Caribbean’s Oasis Class— Allure of the Seas. This 5,400 passenger, 2,700 stateroom, 220,000 ton ship will join her sister in surpassing the Freedom Class by 40% and alternate with her between their Eastern and Western Caribbean itineraries. Though many of the features have been revealed or discussed with Oasis, they remain spectacular enough to continue being talking points. The layout essentially stays the same, with 32 Cruising Magazine • Third Quarter 2010

the reappearance of the neighborhoods: Boardwalk and Central Park and their unique ambiences, stores, restaurants, gardens, and carousels. The entertainment district, with the Aquatheater, a three-tiered main theater, ice-skating rink (which features shows and caters to free skaters) and comedy club will also return, along with the sports district and its 4 Flowriders, 10 pools and whirlpools, climbing walls, zipline, basketball court, etc. Of course, the elaborate, multiple floor spa and fitness section will also find its way onto Allure.

similar genetics, but some of the facets and features have been minutely tweaked. These slight changes help account for why Allure is already being dubbed the “entertainment ship.” Instead of Hairspray, Chicago: The Musical will be the featured show in the main theater. Another new show will be the Allureexclusive high-flying acrobatic display—Blue Planet. Also, the Allure’s Aquatheater will showcase its very own OceanAria, which features more aerobatics alongside the water stunts and dives.

Indeed, the sisters definitely share

Other modifications have come from

playing off of the successes from Oasis. After seeing the popularity of the Park Café in Central Park, it was decided that there should also be a complimentary food pairings with the Boardwalk, so the Boardwalk Dog House was formed, with its free fare of hotdogs, sausages and toppings. The Boardwalk also was an obvious choice for a different specialty restaurant and will house the Mexican themed Rita’s Cantina where the Seafood Shack is located on Oasis. Also, the triumphs in the Aquatheater and recognition of the entertainment factor the screen plays in accompaniment of the activity platform led to adding a 3D screen in the main theater for 3D movies and content.

Top left: Interior balcony view Top right: Royal Promenade Bottom: Aqua Theater Diving Show

personal calendars and even their airline boarding passes. So though Allure may not offer a

wholly new product, it has received enough alterations and innovations to create a completely unique ship and experience. It will have no problem following the standard-setting performance put on by Oasis and should cause the already standing audience to have another ovation (and may even create a little sibling rivalry).

Fashionistas should also delight in the introduction of a flagship Guess accessories store on the Royal Promenade, featuring handbags, wallets, watches, jewelry, shoes, eyewear and perfume. Art connoisseurs will enjoy the unveiling of a store featuring Romero Britto’s art. And anyone can appreciate the other addition to the Promenade—guest self-serve kiosks. Here, passengers can view, print or e-mail their seapass folio, Third Quarter 2010 • Cruising Magazine 33

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Get a Taste of the Caribbean at the

Carnival Magic’s RedFrog Pub

ne of the new innovations onboard Carnival’s upcoming Magic—slated to debut in Europe on May 1, 2011—will be the Caribbean themed RedFrog Pub. It has recently become a cruise line trend to create pubs offering passengers a variety of activities. While Carnival has continued this direction, it has also broken the mold. Instead of the traditional mirroring of Irish and/or English pubs, the RedFrog will embrace the cruise line’s Caribbean roots and laid-back atmosphere. Carnival calls the décor “British West Indies meets Key West” and wants guests to feel the amiability of the islands’ local watering holes. Still, there will be remnants of their home away from home with a nautical-themed interior featuring woodwork, lively tiles, portholes and images of ships at sea. Patrons can take all this in while overlooking the Lanai (a half-mile open-air promenade) and ordering from the menu loaded with island delights: Bahamian conch salad, grouper fingers,

Jamaican chicken wings and much more. Of course, a pub provides plenty to accompany the food, and the RedFrog Pub will showcase top-rated Caribbean rums, a collection of the region’s best beers and even its own private brew— the ThirstyFrog Red—among its fully stocked bar. Enhancing the pub’s cool Caribbean vibe will be tastings of the region’s best rums and beers. But delicious food and drink will not be the only entertainment served at the RedFrog, as foosball and shuffleboard

tables, along with a jukebox, will allow the guests to play and dance as if they were already in the islands. The relaxed, good-natured ambience of the pub is sure to offer a festive environment where guests can kick back and create friendships in a distinctive and convivial tropical setting. So get ready to hop on into the RedFrog Pub when the Magic makes its European debut next spring. Following her inaugural Mediterranean voyages, the ship will relocate to Galveston, Texas for year-round Caribbean calls beginning in November 2011. Third Quarter 2010 • Cruising Magazine 37

Bonaire Is Prepared for Their Cruise Passenger Growth

ince Bonaire has seen a surge of cruise passengers over the last 5 years—from 40,000-50,000 to 200,000250,000 per season—they realized how important the cruise product is to their destination and that they need to learn all they can about the passengers and how to better them, along with developing their own infrastructure to accommodate the influx of visitors. To accomplish the former, they called in the FCCA’s Adam Ceserano and George Orellana to conduct the FCCA’s series of training programs: the Caribbean Taxi Pride Program and the Service Excellence Program.

Over 150 participants gathered to learn from the FCCA’s wealth of knowledge about the cruise passengers and how to appeal to their expectations and desires in order to provide the best form of customer service, courtesy, professionalism, marketing, rules and safety so as to best convert these passengers to stay-over guests and marketing tools through their rave reviews. Bonaire showed that they also had ideas in place for the programs and the future, offering a “seal of quality” sticker for the attendees to place inside of their cars, businesses, badges, etc., and Mr. Anthony Nicolaas, Commissioner of Tourism of Bonaire, along with Mrs. Ronella Tjin-Asjoe Croes, Director of Tourism, presented the island’s global, regional and local cruise tourism development, including their own recent innovations and focal points for the upcoming season. They

showed that Bonaire has indeed improved upon their physical and human product and have maintained especially high human capital ranks, according to the island’s annual cruise tourism survey, probably due to their intensive, island-wide 3-year awareness program. Still, Bonaire has proven that they realize they cannot stop because they have seen some success and plans to move forward as quickly as possible, having decided to continue with the vision formed in 2005 to welcome more cruise passengers, though they will continue preserving their nature-conscious island and their philosophy of “Growth while maintaining nature and culture.” The estimated 242,902 cruise passengers for the 2010/11 season have a plethora of options on this pristine island landscape, including: an underwater world, world-class scuba diving, a cultural cruise marketplace, kayaking, windsurfing, kite surfing, mountain biking, land sail touring, ATV tours, museums and art galleries, spas, sport fishing, horseback riding and much more. And they will continue to expand on these attractions while improving their infrastructure. Bonaire certainly is prepared to show their increased level of cruise passengers some of the best service, attractions and landscapes, and they are truly committed to constantly improving and providing full satisfaction for any passenger who steps foot on their preserved and pristine island. Third Quarter 2010 • Cruising Magazine 39

UBM Launches New Webinar Series & Certificate Program Focusing on Sustainable Tourism within the Cruise Industry

UBM Live, the organizers of Cruise Shipping Miami, will launch Cruise Shipping Virtual, an online exhibition and conference focused on sustainable tourism, on September 28, 2010. The event will offer an Exhibit Hall, which features cruise industry suppliers, a Conference Center to attend informative webinars and a Lounge to network via IM and chat boards. The webinars will include Greening of the Supply Chain moderated by Michael Jones, Vice President – Supply Chain, Royal Caribbean Cruises Ltd, focusing on green supply chain management practices to help open the door to new markets of consumers and save money, along with reducing a company’s environmental footprint and increasing the level of corporate social responsibility and profitability. Also featured is Sustainable Tourism 101- Entering the World of Green Travel by Brain Mullis, CEO of Sustainable Travel International. This webinar will provide an overview of the growing market of conscientious consumers and the global movement toward sustainable travel and tourism. This event is the second part of a three-tiered series for the Green Travel Certificate Program administered in partnership with Sustainable Travel International, which will include both online and face-to-face conference sessions. The focus of the Green Travel Certificate Program is to educate both cruise lines and suppliers on the benefits associated with sustainable tourism. To participate in the program, attendees must attend a designated number of sessions, and, upon completion, they will be supplied with a certificate and recognition at the Miami event representing that they have taken the initiative to learn about this important topic. “This program allows us to take a leadership position to positively influence cruise lines and their suppliers, helping them to identify and implement best practices in sustainable

40 Cruising Magazine • Third Quarter 2010

tourism,” explains Marilyn McHugh, Brand Director of Cruise Shipping Miami. “The webinar series and certificate program we’ve developed with Sustainable Travel International actively involves industry leaders who will be sharing first-hand experiences as well as the benefits and challenges of implementing green business practices.” Indeed, this environmental movement mirrors the trends in the cruise industry itself, along with the global corporate world, and is a good idea for anyone involved in the industry from both an environmental and profitability perspective. “More cruise lines are taking sustainability seriously and going above and beyond compliance requirements to reduce their environmental footprints and positively impact the communities they visit,” tells Brian T. Mullis, CEO of Sustainable Travel International. “The new Green Travel Certificate Program is designed to support this trend and get more cruise lines and cruise line suppliers involved.” For additional information on Cruise Shipping Virtual, please visit: www.cruiseshippingvirtual.com For complimentary registration, please visit: https://presentations.inxpo.com/Shows/UBM/CSM/Registrat ion/registration.html Save the Date: Please be sure to save the date for these other Cruise Shipping events: Seatrade Med, Cannes, France: November 30-December 2, 2010 www.cruiseshippingmiami.com/seatrademed Cruise Shipping Miami, Miami Beach, FL: March 14-17, 2011 www.cruiseshippingmaimi.com Cruise Shipping Asia, Singapore: November 16-18, 2011 www.cruieshippingasia.com

Suite 203 Princeton, NJ 08540-6236 USA

T he Power of the FCCA Tradeshow

f you’ve never gone to a tradeshow before, it can seem a little overwhelming. You’ll have to arrange a booth, get handouts together, figure out a way to attract people, organize salespeople, decide which products or services to feature, create a presentation that will generate interest...the work seems never-ending. Here are seven reasons why you should go for it.

Get a feel for your competition. At tradeshows, you’ll be competing for customer attention with lots of other businesses in a common industry. This can be off-putting for some, but it’s actually a key benefit of tradeshows. At a tradeshow, you’ll get a chance to scope out the competition, meet the people you’re sharing your market with, and see what they’re doing right and how you can improve upon it. A tradeshow is the easiest and most convenient way possible to get an idea of who is competing for your customers. Get to know your customers. At a tradeshow, you’ll meet interested people face-to-face. Ask questions to the people who come to visit your booth, too. Ask them what they look for in a product or service like yours. Develop a marketing survey, and offer a free gift for completion. You never know what your customers can teach you, so don’t hesitate to learn from them. Make a one-on-one impression. It’s a fact that one in ten people you call will buy from you, but one in three people you meet face-to-face will. Making a one-on-one impression on your customers is crucial to creating new business. You’ll give them a friendly face to match with the company name. If you have good people skills, or if your salespeople do, your company won’t represent just a name and a logo to them, but a new friend. Get a high return on your investment. Studies show that almost half of the leads generated at tradeshows don’t need a sales call to close a deal. Tradeshows give you a great return on your investment, because many of the people you meet at one will buy. Put a little thought into your display, and come up with a gimmick to attract people to your booth (free giveaways, demonstrations, food, etc.), and you’ll probably

Above: Exhibitors participating at the 2009 FCCA Cruise Conference and Trade Show in St. Lucia.

Third Quarter 2010 • Cruising Magazine 43

generate more hot leads than you usually do in a month’s worth of sales calls.

It’s a cost-efficient way of getting in front of the most people at the least expense.

Meet a pre-selected audience. The people you meet at a tradeshow come because they are interested in your business. They’re interested enough to take a day off work, sacrifice a weekend, or travel hours out of their way to see what’s new in the industry. You couldn’t ask for a finer pre-selected audience. With so many people clamoring to learn more about what you sell, there’s a high chance you’ll make a fine return on your investment at a tradeshow.

Generate lots of qualified leads. At a tradeshow, you’ll meet numerous people ready and willing to buy. Usually, you’d generate qualified leads by cold calling, networking, and working hard to generate interest. At a tradeshow, those leads will seek you out. Have applications prepared for people to order, and have information available and ready for those who ask for it. If your tradeshow goes well, you’ll generate more qualified leads in a day than you ordinarily would in months.

Have the customers come to you. A lot goes into preparing for a tradeshow, but it’s actually a great way to save money. Usually, you might attract new business by making time-consuming cold calls, putting together an expensive direct mailing, or advertising on TV or the radio. At a tradeshow, the customers come to you, sometimes in droves. You’ll display in front of a large audience at a relatively minor expense, compared to your ordinary advertising and marketing costs.

There’s no question that a tradeshow is worth the time and effort it takes to put together a good booth and presentation. If you’re just getting started, going to a tradeshow could take your business to the next level. You’ll get to meet a multitude of people who are interested in your business, and you’ll get to check out the competition at the same time. What’s to lose? If you’ve never taken your business to a tradeshow before, consider this year as the time to make it happen.

Commitment to Cruise Port Development

Engineering Excellence Planning • Engineering • Architecture • Environmental Services • Program Management

Your Trusted Partner for Port Development Value

TBG021110203008TPA

West Palm Beach • Tampa • Cape Canaveral • Manatee • Jacksonville • Miami • Ft. Lauderdale Los Angeles • Long Beach • San Francisco • Seattle • Savannah • Philadelphia Houston • Galveston • New Orleans • New York City • Anchorage • Honolulu Vancouver • Mexico City • San Juan • Panama City • Sao Paulo • Buenos Aires

West Palm Beach (561) 904-7400 • Tampa (813) 874-0777 www.ch2mhill.com/ports

a call to remember!

www.martinique.org

Fun

Paul Paul Gauguin Gauguin

The The Sweet Sweet et L Life ife fe Ce Cette tte p publicité LZ[ JVÄUHUJtL WHY S»<UPVU ,\YVWtLUUL ublicité LZ[ JVÄUHUJtL WHY S»<UPVU ,\YVWtLUUL 3 »,\YVWL Z»LUNHNL LU 4HY[PUPX\L H]LJ SL -VUKZ L\YVWtLU 3»,\YVWL Z»LUNHNL LU 4HY[PUPX\L H]LJ SL -VUKZ L\YVWtLU K L Kt]LSVWWLTLU[ YtNPVUHS KL Kt]LSVWWLTLU[ YtNPVUHS

Comfort Comfort

Saint-Pierre, Saint-Pierre, the the llittle ittle Pompeii Pompeii

Flow F lo ow wers wers we rs

T Ti-Punch i-Punch Pristine P ristine Beaches Beaches Creole C reole Cuisine Cuisine House House of of Nature Nature

Rain in Fo Forest

For For information information and and free free brochures bro ochures on on Martinique, Martinique, please please send send your your request requesst to to or visit: visit: www.martinique.org www.martinique.org iinfo@martinique.org nfo@martinique.org or

FCCA Associate Membership Program

The FCCA Associate Membership Program is comprised of two levels: Associate and Platinum Membership. Associate Membership consists of over 400 members and is designed to allow members the opportunity to develop partnerships between their organizations and the cruise industry. Members are able to take advantage of a number of tools and resources to better their relationships and business with the FCCA Member Lines. The Platinum Membership is a more selective program, which provides members with the opportunity to establish and maintain closer ties with the key players in the cruise industry through a variety of FCCA events hosted throughout the year exclusively for its Platinum Members. Both the Associate and Platinum Membership programs carry much value, which are sure to benefit an organization wishing to establish strong relationships with the cruise industry. Below are many of the benefits offered to our members at both levels. ASSOCIATE MEMBERSHIP PROGRAM BENEFITS INCLUDE ($500 yearly): • Exclusive Associate Member meeting and luncheon • Access to up-to-date research and statistical studies • Listing in the FCCA membership directory • Listing in FCCA’s Cruising magazine • $500 Discount on each ad placed for the first year of membership (does not include package rates) • Savings on registration fees for the annual FCCA Cruise Conference & Trade Show • Discount on insurance program for tour operators • Associate Membership plaque and yearly updates • Use of FCCA logo on printed materials. In addition to receiving the wide range of current Associate Membership benefits listed above, Platinum Associate Members enjoy a closer working relationship with FCCA Member Lines, as well as: PLATINUM ASSOCIATE MEMBERSHIP PROGRAM ($25,000 yearly) • One complimentary registration for the FCCA Gala Dinner. • One complimentary registration for the FCCA Cruise Conference and Trade Show.

• Extra one-on-one meetings during the FCCA Cruise Conference and Tradeshow • Exclusive receptions during the FCCA Cruise Conference and Tradeshow • A seat on FCCA’s Platinum Associate Membership Advisory Council (PAMAC). • One complimentary Cabin for the Annual FCCA PAMAC Cruise. • One complimentary Cabin for Inaugural cruise events • One complimentary room for the PAMAC events • Preferred VIP seating at the FCCA Conference opening • Exclusive VIP receptions during Cruise Shipping Miami at the FCCA booth • Exclusive VIP parties and events during Cruise Shipping Miami • Exclusive welcome party for Cruise Shipping Miami • One complimentary registration for the Annual FCCA PAMAC Conference. • Company profile and updates in FCCA’s Cruising magazine. • Private lunch & meeting at FCCA’s Annual Cruise Conference & Trade Show. • Access to up-to-date research and statistical studies • Discount on Global Tour Operator Insurance program • Membership Plaque/Clock • Listing in the FCCA membership directory utilized by all FCCA Member Lines (each cruise line executive will, whenever possible, patronize Platinum Members) • Use of the FCCA logo on printed materials • Invitations to the FCCA operations committee meeting • Invitation or selection to speak/present at FCCA panels and workshops • Advertising discounts and marketing to the Member Lines • Assistance with setting meetings • FCCA urgent care program membership With more opportunities and upcoming FCCA events available for members to interact with cruise executives and other Platinum/Associate Members, there is no wonder why more companies are taking advantage of this invaluable opportunity to become an FCCA Member. If cruise tourism positively impacts your business, an FCCA membership is essential to you to enhance and actualize that impact. There is no better time than now to form a partnership between your organization and the FCCA Member Lines. By joining the FCCA, your organization will be one step ahead of its competitors, allowing for the opportunity to expand and foster your business within the cruise industry. Third Quarter 2010 • Cruising Magazine 47

Administracion Portuaria Integral de

Canaveral Port Authority

DART Management

Progreso, S.A. de C.V.

Robert Giangrisostomi

Jackie Doak

Caribbean Cruise Shipping & Tours Ltd.

Discover Mexico

American Guard Services, Inc.

(CCS Tours)

Marcos Martinez

Sherif Assal

Lee Bailey

Fernando Pereira Flick

Dolphin Cove Limited Antigua Pier Group Ltd.

Cartagena de Indias Cruise Ship Terminal

Conrad Pole

Giovanni Benedetti

Marilyn Burrowes Dolphinares/Tagepa S.A. de C.V.

Aon Risk Services

Cayman Islands Department of Tourism

Wirth Monroe

Sharon Banfield

Annika Bratt Dominica Air and Sea Ports Authority

Appleton Estate Rum Tours

CH2M Hill Ltd.

Judy Schoebein

David Mock

Benoit Bardouille Elite Golf Cruises, LLC

Aruba Cruise Tourism

Chancla Tours dba Tropical Tours - Mexico

Tamara Waldron

Sunny Irvine

Rick O’Shea Empresas Turisticas Nacionales S.A. de

Aruba Ports Authority

Chukka Caribbean Adventures

C.V. dba Playa Mia Beach Park

J.A. (Alfonso) Boekhoudt

Paola Byles

Jose Luis Cervantes

Authority of Tourism Panama

Colombian Government Trade Bureau -

Ensenada Cruiseport Village SA De CV

Salomon Shama

Proexport

Javier Rodriguez

Camilo Duque Estrategia Publica Consultores

Bel-Cruise Company Limited Antonio Novelo

Continental Shipping

Siliva Hernandez

Jose Busto Explora Tours

Belize Tourism Board (BTB) Lloyd W. Enriquez

Coordinacion de Servicios Maritimos

Sergio Briceno

Arturo Musi FMT Canada, Inc. - FMT Seaport

Bermello-Ajamil & Partners, Inc. Mark Ittel Bridgetown Cruise Terminals, Inc.

Corporacion de Costas Tropicales - Colon

Technology

2000

Anders Frick

Augusto Terracina Fort Street Tourism Village Ltd.

Geoffery Roach Cox & Company Limited Business Research & Economic advisors

Matthew Beaubrun Foster and Ince cruise Services

(BREA) Andrew Moody

Curaçao Ports Authority Marcelino R. J. de Lannoy

48 Cruising Magazine • Third Quarter 2010

James Nisbet

Martin Ince

Freeport Harbour Company (Bahamas)

Kapitol Reef

Port of Los Angeles

Orlando Forbes

Kevin Watt

Christopher Chase

Fun Sun Inc.

MAC Maritime, Ltd.

Port of Miami-Dade

Norman Pennycooke

Mike McFadden

Bill Johnson

Fury Catamaran

MERA CORP. MV Cozumel S.A. de C.V.

Port of New Orleans

Peter Norquoy

Rafael Aguirre

Robert Jumonville

G.T.C.M Groupement du Tourisme de

Ministry of Tourism of the Dominican

Port of San Diego

Croisiere de la Martinique

Republic

Rita A. Vandergaw

Olivier de Reynal

Magaly Toribio Promociones Turisticas Mahahual - Puerto

Go with Gus

Mississippi State Port Authority at Gulport

Costa Maya

Gustavo Turcios

Don Allee

Cesar Lizarraga

Goddards Shipping & Tours Ltd.

Mobile Bay Convention & Visitors Bureau

Puerto Rico Tourism Company

Rovel Morris

Leon Maisel

Mario Gonalez-Lafuente

Gray Line Mundo Maya & Caribbean

Nicaragua Tourism Institute

RAK Porcelain

Alessandro Mencos

Catalina Gordon

Claude Peiffer

Operadora Aviomar Guadeloupe Islands Tourist Board

Octavio Molina

Josette Borel-Lincertin

S.E.L. Maduro & Sons (St. Maarten) Inc. Brenda Wathey

Panama Canal Railway Company Guatemala Tourism Board

Thomas Kenna

Suhan Badalamenti

Sand Dollar Sports John Flynn

Panoff Publishing, Inc. (Porthole H.H.V. Whitchurch & Co., Ltd.

Magazine)

St. Christopher Air & Sea Ports Authority

Gerry Aird

Bill Panoff

Terrence Crossman

Honduras Institute of Tourism

Port Everglades

St. Lucia Air & Sea Ports Authority

Mario Aguirre

Carlos Buqueras

Sean Matthew

Huggins Tours Inc.

Port of Galveston

St. Lucia Tourism Board

Laurence Duncan

Steven Cernak

Louis Lewis

Jacksonville Port Authority

Port of Houston Authority

St. Maarten Harbor Cruise Facilities, N.V.

Anthony Orsini

Tom Heidt

Mark Mingo

St. Maarten Sightseeing Tours

The Original Canopy Tour - OCT

Tropical Shipping

Samir Andrawos

Enterprises Ltd.

Mark Lopez

Rick Graham St. Thomas Skyride/Tramcon Inc. Pamela Balash

UBM International Media The Port of Philadelphia &

Michael Kazakoff

Camden/Delaware River Authority St. Vincent and the Grenadines Port

Timothy M. Pulte

Authority Bishen John

Chantal Figueroa The West Indian Company Ltd. Edward Thomas

Suburban Transportation Teresa Ondrejcak SXM Tender Services N.V. (Bobbyâ&#x20AC;&#x2122;s Marina)

Virgin Excursions LLP Tony Murray

Tobago House of Assembly-Dept. of Tourism

Virgin Islands Port Authority

Warren Solomon

Kenn Hobson

Bobby Velasquez Trinidad & Tobago Sightseeing Tours Tampa Port Authority

USVI Department of Tourism

Charles Carvalho (Snr.)

Greg Lovelace Trinity Air Ambulance International Inger Lisa Sknoder

5LINX

Alexander, Parrish (Antigua) Ltd.

Atlantis Submarines (Barbados)

A Flamboyant Service & Tourin Co.

Algosaibi Travel

Atlantis-Kerzner International Resorts, Inc.

A.P.I. de Dos Bocas, SA de CV

Amatique Bay Resort & Marina

Atlas Travel Agency

A.P.I. Puerto Chiapas

America’s Cup - 12 Metre Regatta

Aventuras Discovery dba Dolphin Discovery

AAA Taxicab & Tour Services of the Caribbean, Inc.

AmeriMed Hospitals

AVIA Caribbean / Aviatur

Amin Kawar & Sons Travel & Tourism

Azur Water Tours Inc

Amphitrion Holidays SA

B & V Tours and Transportation Services, LLC

Accessible Ventures Transportation of St. Maarten N.V. Ace USA International Adargatis S.A. de C.V. dba Marigalante Pirates of the Bay and Treasure Land Administracion Portuaria Integral de Quintana Roo (API)

Annie’s Caribbean Tours/ Walking Tour of Basseterre Antigua Destination Planners Ltd. dba Paddles Kayak Club

B.V.I. Ports Authority Bahamas Ecoventures Bahia Cruise Services, Ltd.

Antigua Premier Tours Bahias Plus Operadora Turistica, S.A. de C.V.

Adrenaline Tours Curacao

Antours Dominica Ltd. Baja Bandidos S.A. de C.V.

Adventure Antigua

Aqua Adventures Tours Bajarama de Mexico S.A. de C.V.

Africa Connection Tours

Aqua Clean Ships Caribe Inc. Ballatore Voyages

Agemars SRL

Aquila Tours

Agencia de Viagens Blandy, Lda

Aragon Tours Limited

Banana Boat Tours/Tropical Charm Baptist Health South Florida

Agencia de Viajes King David, S.A. de C.V.

Arctur Travel Ltd.

Barbados Port Authority

Agencia de Viajes dba Acuario Tours

Argovia Finca Resort

Barbados Tourism Authority

Agencia Naviera Del Caribe / Anacaribe

Aruba Adventures

Barefoot Holidays St. Lucia Ltd.

Agenzie Marittime Sarde

Asuaire Travel

Batouta Voyages

AJU Incentive Tours

Atlantik Tours

Beijing Biz Travel International Travel Service Co. Ltd.

Alaska Mountain Guides de Mexico S. de R.L. de C.V.

Atlantis Adventures International

54 Cruising Magazine • Third Quarter 2010

Belize Horse & Carriage Tours & Services Ltd.

Belize Paradise Ltd.

Caribbean Segway Tours, LLC

Coral World Ocean Park

Belize Sealand Tours Ltd.

Caribbeus Architectual Development Ltd.

COREA & Co. (1988) Ltd. Costa Rica Dreams

Belize Shore Tours Ltd.

Caribe Nautical Services, Inc. Cozumel Eco Adventure SA de CV

Bermuda On Site Limited

Casa De Campo International Tourist Pier

Bermuda Ship Agencies Ltd.

Catalina Adventure Tours, Inc.

Cozumel, Quintana Roo Parks & Museums Foundation

Blue Caribe Kayak

Cayman Islands Tourism Association (CITA)

Croydon In the Mountains Plantation Tour

Blue Coral Ltd.

Cayman Sea Adventures Ltd., d.b.a Marineland Tours

Crucero Tour S.A. DE C.V.

Blue Mountain Bicycle Tours Ltd

Cruise Business Review CEREGMIA Martinique

Blue Water Adventures

Cruise Plus Services and Sales Ceres Terminals, Inc.

Bonaire Destination Service

Cruise Ship Excursions Inc. Certified Tour Guides Association, LLC

Bonaire Tours & Vacations N.V.

Cruises News Media Group Challenger’s Transport Company Inc.

Braco Tours Ltd.

CS Adventures Charter Bermuda, Ltd

British Virgin Islands Ports Authority

CTG Margarita C.A. Charter de Los Cabos, SA de CV

C. Fernie & Co., S.A. Cabo Rey dba: Cabo Nave S.A. de C.V.

Curacao Dolphin Academy Chiapas Gobierno del Estado - Secretaria de Turismo y Proyectos Estrategicos

Cactus Atv Tours

Curaçao Oil N.V. (Curoil N.V.) Curaçao Sea Aquarium

Calico Sailing & Undersea Tours

Clay Villa Plantation House & Gardens / Blue Anchor Crew Bar

De Palm Tours

Captain Mike’s Ltd.

Cockburn Village & Farm, Ltd (CVF, Ltd) dba

Deep Blue Enterprises, Ltd.

Captains Watersports Ltd.

Conch World

Delisle Walwyn & Co. Ltd/Kantours

Carib Travel Agency, Ltd.

Conch Tour Train

Denrus (St. Petersburg), Ltd.

Caribbean Helicopters, Ltd.

Constellation Services

Destinations Antigua (2000) Ltd. Tropical Adventures

Caribbean Resort & Training Institute

Coral Island Tours DiCarlo, Inc. dba Fourtrack Adventures

56 Cruising Magazine • Third Quarter 2010

Carvalho’s Shipping Agency. Trinidad & Tobago Sightseeing Tours Members of the Carvalho’s Group of Companies

Lines currently served by the group either through Ship Agency and or/Shore Excursions - Azamara - Aida - Carnival - Celebrity - Crystal - Cunard - Compagnie - Discovery - Fred Olsen - Holland America - Hapag-Lloyd - Island Cruises - Norwegian

- NDS Voyages - Ocean Village - P & O Carnival UK - Princess - Premier Cruises - Phoenix Reisen - Royal Caribbean - Residensea - Silverseas - Seabourn - Saga Shipping - SeaDream - Windstar

Servicing three Ports of calls between the two Islands – Port of Spain – Scarborough – Charlotteville

We are your connection to this unique and exciting destination

Member of

For further info contact us at: Tel: 1 868 628 1051 or 1 868 628 0668 Fax: 1 868 622 9205 E-mail: carvalho@tstt.net.tt www.shiphandling.com www.trintours.com 165A Western Main Road, St. James, Trinidad and Tobago, W.I.

Discover Dominica Authority

Frederic Schad, Inc.

H’Evans Scent Ltd.

Dive Dominica

French Government Tourist Office/CMT USA

Hacienda Campo Rico, Inc.

Dive Fair Helen

FSI Beverage Systems, LLC

Halcrow, Inc.

Dolphin Ltd. dba Leeward Island Charters

Fun Water Tours, Inc.

Hamilton, Miller & Birthisel, LLP

Funa International Inc.

Happy Fish Travel

Funbini B.V.

Harbor Bunkering Corporation

Furlong Incoming

Harbour Street Craft & Cultural Village

Future Vision Investment Co Ltd. dba Bacab Eco Park

Heavenly Tours Ltd.

DominiTours, S.A. Dunn’s River Craft Park Dutch Tours Enterprises N.V. E-L-S Gmbh (European Land Services)

Hilton San Juan Hotels Ekopark Los Cabos SA de CV DBA Wild Canyon Adventures

G.P. Wild International. Ltd. Holiday Services Ltd. Gecko’s Island Adventures

Eleuthera Adventure Tours Ltd.

Holiday Taxi Coperative Society Limited Get Wet Sports

Elite Travel Ltd. - Croatia

Hooked on Belize Fishing Charter

Emerging Payment Technologies

Glamour Transportation & Tours Company Limited

Hooves Ltd.

Esperada Cayman Ltd. / Captain Marvins

Gorbis Travel

Humberto Alvarez Sucs S.A

Explora Mundo Azul, S.A. de C.V

Grace Bay Car Rentals & Sales Ltd.

Ibercruises - Agencia de Viagens e Navegacao Lda.

Facilitators Unlimited Inc.

Gray Line Argentina

Fantasea Bermuda

Gray Line Tours - Costa Rica

Iberoservice Incoming Services Spain

Five Star Watersports Ltd.

Grenada Blue Inc. T/a Ecodive, EcoTrek, EcoTours

Incentivos Mexicanos, S.A. de C.V. dba Destination Mexico

Grenada Ports Authority

Inflot Worldwide Inc.

FONATUR Operadora Portuaria, SA de CV / Cabo San Lucas & Huatulco Ports

Guatemala Cruise Council

Internatinoal Longshoremen’s Association Local #1526

Fortune Entertainment and Adventure Tours

Gumbs Taxi & Tours

Frank’s Watersports

Guadeloupe Port Authority

Flowrider Wave & Black Pearl Skate Park

58 Cruising Magazine • Third Quarter 2010

International Design & Entertainment Associates (IDEA Inc.)

International Shipping Agency Ltd.

Kirk Freeport Plaza Limited

Mifsud Brothers Limited

Inversiones Maloka C.A.

Kman Native Tours (Rankine Transportation)

Misener Marine Construction, Inc.

Island Events Lda.

MJM Marine Ltd.

Island Guardians

Komex Tours S.A de C.V (Grupo Royale Mexico)

Mobile Alabama Cruise Terminal

Island Meetings & Incentive

La Mar Excursions, Inc.

Mount Gay Rum Tour and Gift Shop

Island Safari Barbados

Landry & Kling

MT Jagged Wines

Island Shipping & Trading Co.

Leeward Islands Charters

MV Seasurfer

IWW Island Networks Worldwide Inc.

Leisure Travel & Tours Ltd.

Nasco Tours S.A.E.

Jaguar Adventures Tours & Travel

Lifeline Medical Response / Medical Response

Native Son, Inc.

Jamaica Tourist Board

Native Way Watersports Lighthouse Holdings Ltd (Dive St. Kitts)

Jamaica Tours Limited

Nattur Panama Macondo Shore Excursions

Jamaica Zipline Adventure Tours

Nautilus Cayman Ltd Mahinatur Tour Operator

Jimmy Buffettâ&#x20AC;&#x2122;s Margaritaville Caribbean

Navigator Travel & Tourist Services Ltd.

Johns Hall Adventure Tour/Plantation

Mangrove Ventures dba Virgin Islands Ecotours

Nevis Tourism Authority

Jones Travel Ltd.

Mar-Lab NV dba Banana Bus

Nicaragua Tourism Intitute

Josiah Tour Company dba J & S Tour Agency

Maritima Dominicana, S.A.

Novotur Viajes C.A.

Jungle Land Explorers, Inc

Maritur Travel Planners S.A. de C.V.

Oasis Divers and Water Sports

Jungle Trekking Adventures and Safaris Inc.

Mayaguez-Las Marias Consortium

Oceans TV, Inc.

JUTA Montego Bay Limited

Mayaland

Ocho Rios Craft & Curio Vender Asso.

Karavan Turizm Seyahat Ve Nakliyat A.S./Karavanmar

Meyer Agencies Ltd.

Off The Wall Divers

MHG Services, Inc.

Old Fort Craft Market

Micato - South Africa

Old Town Trolley Tours of Key West (Buggy Bus)

Kayak Nature Tours, Ltd. Key West Chamber of Commerce 60 Cruising Magazine â&#x20AC;˘ Third Quarter 2010

Design Value Functionality & Quality

Collection AllSpice Design by Dominique and Alain Vavro

On Deck Ocean Racing, LLC

Premier Destination Services, LLC

SCAN SA

Onboard Media

Pronatours(Nuempresas SA de CV)

Seahorse Sailing Adventures / Paradise Breezes Co.

Operadora De Viajes Bahias Gemelas SA De CV Our Planet

PT. Sandy Delima Segway of Antigua & Barbuda Rancho Buena Vista

Page & Jones, Inc.

Sendero Mexico, S.A. de C.V. Rancho Loma Bonita

Palm Services Ltd.

Shotover Jet de Acapulco S.A. de C.V. Rancho Tierra Bonita

Palomino Stables

SMS Travel & Toursim Rapsody Tours, Cruises & Charters Ltd.

Panamericana de Viajes

Snorkel Safaris Regale International Travel Co., Ltd.

Paradise Tours

Snuba/Sea Trek Reid’s Premier Tours Ltd.

Parrot’s of the Caribbean, LLC

Solar Tours & Travel Resort Adventure Centers, Inc.

Paul & Jill’s Stable & Farm, Inc.

South Shore Adventures Resort Sports, Ltd.

PBS&J

Spirit of the West Rhodes Hall Plantation Limited

Pelican Adventures N.V.

St. Ann Development Company, Ltd. Rios Tropicales

Pier B Development Corp.

St. Maarten Port Services N.V. Roatan Island Tours

Pineapple Place Craft Association

St. Thomas Taxi Association Roger Albert Voyages

Pirate Ship Cruises of Cabo/Maritime Enterprises SA de CV

Stansfeld Scott Inc. Romney Associates

Pirates of Antigua

Rozo & Co.

Starwood Resort Collection, Caribbean & S. Florida

Pirates of the Caribbean Canopy

Rumbo Sur

Sulivan Shipping Services Limited

Port Authority of the Cayman Islands

Saint John Port Authority

Sun Sand Tours, Inc.

Port Authority of Trinidad & Tobago

Samundar/E&H Cruises dba Pirates of the Caymans

Sunbury Great House

Port of Palm Beach

Suncoast Investments / Y.S. Falls Sans Souci Ports (Port of Santo Domingo)

Portimar - Agencia de Viagens de Turismo, Ltd. 62 Cruising Magazine • Third Quarter 2010

Sunsation Tours Saona Tours Coral

THE CRUISE COLLECTION THE ILLUSION OF NATURE After one visit to the Emilio Robba Studio in the Miami design district you will never look at another flower arrangement without questioning the line between nature, art and illusion. The lifelike qualities of silk flowers fool the eye and the illusion of nature is complete. Silk flowers are recognized as a standard in the hospitality industry and Emilio Robba continues to create innovative landscape solutions in response to the unique challenges and requirements facing the Cruise Industry. Visit the Emilio Robba Studio to review the new Cruise Collection, a creative concept of self contained and easy to maintain landscapes and arrangements.

EMILIO ROBBA STUDIO 4242 NE 2nd s ͻ D/ D/ &> ͻ ϯϬϱ ϱϳϮ ϬϮϬϯ ͻ /E&KΛZK ͘ KD ͻ ttt͘ D/>/K ZK ͘ KD

Sunshine Cruises (1990) Ltd.

Tourex Acapulco

Viva Wyndham Resorts

Sunshine Tours, S.A. de C.V.

Tourwise Ltd. dba Colorful Jamaica Ltd

Watapana / Fofoti Tours & Transfers

Surfside Aqua sports Ltd.

Transbalkan Travel Ltd.

Websters Tours, Ltd.

Swiss Travel Service

Tratamiento Ecologico de Residuos S.A. de C.V.

Wet n Wild Vanatu

Taber Tours Inc.

White Sand Water Sports Travel Alliance, Inc.

Tall Ships

Wind and Sea Ltd. Travel Executives

Tan Hong - Vietexcursions

Wrave Ltd. Tri-Sport

Team, Ports & Maritime S.L.

Yellow Tourism Solutions N.V. Tropical Tours, S.A.

TFL Tropical Trail Rides The Belize Tour Guide Company Ltd. Tura Turizm - Sea Mer Tours The Calypso Train Tours Ltd. Turismo Cocha The Caymanian Land and Sea Cooperative Society Limited

Turks & Caicos Tourist Board

The Indar Weir Travel Center

Turtle Dove Tours

The Port Authority of Jamaica

UNEXSO

The Rendezvous Company

United Shipping Company (Nassau) Limited

The Rendezvous Tour Company

United Tour Guides Co-op of Puerto Rico

The Tour Company Cayman Ltd.

USA Blue Book

Thomas Smith & Co Ltd.

V.I. Taxi and Tours and Travel Inc.

Tlaloc Tours S.A. de C.V.

Vallarta’s Boutique Tequila Distillery

Tobago Sea Kayak Experience

Veragua Rainforest

Toronto Hippo

ViaEstelarum, S.L.

Total Guest Satisfaction Tours (Total Gusto)

Viajes Duran S.A.

64 Cruising Magazine • Third Quarter 2010

THE ILLUSION FLOWER ADVANTAGE Experience savings of 50% - 70% over a fresh flower budget effective year one Landscape is custom designed to specifications

The life length of the flowers and plants is 3-years with standard maintenance Silk botanicals are hypoallergenic and prohibit the growth of undesirable bacteria Easy maintenance. Silks eliminate the need for watering or the use of polluting substances such as fertilizers Our suppliers are sensitive to environmental issues and abide by child labor laws

HOSPITALITY REFERECE ARCHITECTS Allen Saunders, Hinojosa Design Studio, RTKL, Philippe Stark, Jean Nouvel, Alberto Pinto, Marc Hertrich, Pierre-Yves Rochon, Michel Boyer Studio. Oger International CRUISE SHIPS Celebrity Cruises, Costa Cruises, Holland America, NCL, RCCL, Silversea Cruises, The Yachts of Seabourn COMPANIES Cartier, Lalique, Hermes, Nespresso, Banque de France, Dannon, Pommery, Festival de Cannes, Anne Fontaine HOTELS Burj Al Arab, Le Crillon Palace, Fouquets Barrière, Le Meurice, Manali, Marriott, Mercure, MGM Mirage, Nakheel, Park Hyatt, Pullman, Radisson, Régent, Renaissance, Sofitel, Vendôme, La cigal Qatar, GHM Hotels, Epic RESTAURANTS Les Ombres - Quai Branly, Joel Robuchon, Relais Louis XIII, Maison G·$]XU SPAS Steiner Leisure Limited, Trini, Club Med

EMILIO ROBBA STUDIO 4242 NE 2nd s ͻ D/ D/ &> ͻ ϯϬϱ ϱϳϮ ϬϮϬϯ ͻ /E&KΛZK ͘ KD ͻ ttt͘ D/>/K ZK ͘ KD

Faces In The Industry Andrea Deslandes â&#x20AC;&#x201C; 2nd Purser Administration Royal Caribbean International Hi everyone!!! I am Andrea Deslandes, from the beautiful island of Jamaica. I am currently working with the financial team as a 2nd purser administration onboard the Serenade of the Seas, one of Royal Caribbean Internationals beautiful ships. I work very closely with most of the divisions concerning their financial transactions. Back in 1999, I earned a Certificate of Achievement as a flight attendant. Immediately after, I worked with a travel agency and a car rental company doing mostly reservations and bookings. Jamaica Then I joined a company that works closely with Royal Caribbean International in terms of recruiting crew members. Eventually in March 2004, I found my way to Royal Caribbean International as an assistant waiter and then moved on to the Guest Services Division. I started working with the financial Team February 2009. I enjoy solving discrepancies, and I like the fact that when I am at work, I am always busy trying to ensure that everything goes well, knowing that at the end of the day, guests and crew members walk away with a smile on their faces. I am so proud to be part of this company because of the potentials for growth for people like me who put their heart into it and work to the best of their abilities. With that said, I hope to be a financial controller someday. Keep smiling!!!

Ship Profiles

Accommodations Suites Ocean View With Balcony Spa Staterooms: Family Staterooms: Inside: Studio:

Norwegian Epic Inaugural Cruise: June 24, 2010 Shipyard: STX Europe Shipyard Location: Saint-Nazaire, France Country of Registry: Bahamas Cruising Speed: 22 knots

Size & Capacities Tons: 155,873 Length: 1,081 feet Passengers: 4,100 Crew: 1,708

Facilities Decks: 19 Freestyle Dining Restaurants Bars & lounges

75 1,351 39 372 560 128

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Nationality of Crew International Home Port Port of Miami, Florida Third Quarter 2010 â&#x20AC;˘ Cruising Magazine 67