2012 FCCA Conference Program

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Fill your day with possibility.

Only at Atlantis, can you find 20 million gallons of nonstop excitement at Aquaventure, one of the world’s largest waterparks.

Jump in and Snorkel the Ruins of Atlantis with over 20,000 of our closest sea friends. Discover Atlantis through an unforge able tour of marine life and iconic a ractions. Or book an Atlantis Beach Day where you can take in our pristine white sandy shores before exploring our incredible aquariums.

At Dolphin Cay, come nose to bo lenose with our dolphins during our Shallow Water Interaction. Or glide alongside them on a unique hand-held scooter in our Deep Water Swim. Of course, our playful sea lions are always happy to share a hug and kiss in our Sea Lion Interaction. And if you’re feeling lucky, place your bets at the Caribbean’s largest and most spectacular Casino.

Can’t fit it all in a day? It’s never too early to start planning your next trip. At Atlantis, anything is possible.

To learn more about these exciting programs, please visit our cruise partners websites: Carnival Cruise Lines, Disney Cruise Lines, MSC Cruise Lines, Norwegian Cruise Lines, Royal Caribbean International.

Or to begin offering these Atlantis Excursions through your cruise line, please contact PID-discoveratlantisoperations@kerzner.com.

For more information, download our FREE app!

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Stress? There’ for that. that.

There’ss a cruise for Call in at Santo Santo Domingo, Domingo, Samaná or La La Romana.

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DOMINICAN REPUBLIC. CLOSER THAN YOU THINK.

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A GREAT CRUISE STARTS WITH A GREAT PORT. OR FOUR. Head toward a cruise destination both you and your passengers will appreciate.

The four ports of the U.S. Virgin Islands offer well-established cruise destinations with newly renovated and fully appointed facilities. Additionally, St. Croix offers highly efficient bunkering services. Plus, our white sand beaches, turquoise waters and picturesque towns offer all the island experiences your passengers are looking for. For more information on the ports of the U.S. Virgin Islands, visit www.viport.com and www.wico-vi.com.

800.372.USVI Š2012 United States Virgin Islands Department of Tourism.

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Ta b l e o f C o n t e n t s Message from the FCCA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Message from the Prime Minister . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Government Leaders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 FCCA Member Cruise Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Cruise Executive Listing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Conference Workshops

• Monday, October 1st . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 • Tuesday, October 2nd . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 • Wednesday, October 3rd . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 • Thursday, October 4th . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Sequence of Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Spotlight on Curaçao . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 FCCA Silent Cruise Auction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Trade Show Floor Plan & Exhibitors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 Essay Contest Junior Winner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Essay Contest Senior Winner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Florida-Caribbean Cruise Association

11200 Pines Blvd., Suite 201 Pembroke Pines, Florida 33026 Phone: (954) 441-8881 • Fax: (954) 441-3171 E-mail: info@f-cca.com • Website: www.f-cca.com

Qualifications of Exhibitor/Attendee FCCA, in its sole discretion, determines whether a prospective exhibitor/attendee is eligible to participate in the event. Eligibility is generally limited to persons or firms who supply products and services to the cruise industry or are in good standing with the cruise industry and the FCCA. Applicants who have not previously exhibited at/attended the event may be required to submit a description of the nature of their business and/or the item to be exhibited.

The FCCA reserves the right in its absolute discretion to exclude or remove any person/company whose presence or behavior is undesirable and/or potentially unlawful, harmful, disrespectful and/or causing a nuisance to other exhibitors and/or attendees and the FCCA may exercise such right with any in anyway employee, agent or permitted contractor of the exhibitor/attendee or otherwise connected or associated with the Exhibitor/Attendee.

Curaçao • October 1-5, 2012

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Message from the FCCA

Michele M. Paige

Kevin Sheehan

President, Florida-Caribbean Cruise Association

CEO, Norwegian Cruise Line / FCCA Chairman

“One man may hit the mark, another blunder; but heed not these distinctions. Only from the alliance of the one, working with and through the other, are great things born.” –Antoine de Saint-Exupery We are all familiar with the adage of strength in numbers. This especially holds true in business, where we constantly rely on partners for ideas, support, knowledge, contacts and more. Whether we want to expand or need a helping hand, a business partner is usually where we reach for support.

Yet it is not the easiest task to find a knowledgeable and reliable partner, who knows the inside and out of the industry in which we work and who can help us accomplish our goals. The right resources and partners can be difficult to seek out.

But this is one of the main reasons and functions of the FCCA: to help our members and partners in the private and public sectors develop cooperative and beneficial business relationships with our member cruise line executives and actualize our wealth of resources, information, experience and know-how.

You will witness this focus over the next few days at our 19th annual Conference & Trade Show in the lovely Curacao. The balance between business sessions, social functions and the trade show, coupled with the attendance of almost a hundred cruise executives, representatives from destinations’ tourism ministries and over a thousand players from all facets of the industry, create the perfect forum for the exchange of information and industry trends, sharing of ideas and cultivation of valuable business relationships.

Beyond providing all of that, the Conference also epitomizes what the FCCA Platinum and Associate Membership offer, as this is just one of many events with the same goals in mind, along with our yearround projects and publications to ease and promote communications between our partners and cruise line executives.

So prepare yourselves to renew worthwhile business relationships or forge new ones while learning about the latest happenings in the industry. Be ready to maximize some of the multiple opportunities available at this event to help advance your company, product, or destination. But don’t forget to enjoy yourselves and this stunning country and to sample of sweet Curaçao’s offerings.

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Message from the Prime Minister

Dear participants to the FCCA Conference Bon Biní, as we say in our beautiful language Papiamentu.

Welcome to Curaçao! On behalf of the people of Curaçao, I am delighted to extend to all delegates attending the 19th Annual Florida-Caribbean Cruise Association Conference a warm welcome to our beautiful and friendly island. We aim to make your stay unforgettable.

It is a true privilege, and also an extraordinary opportunity, to serve as host to this year’s conference. We look forward to meet the many acquaintances, associates and industry partners in the energetic and vibrant tourism sector for the Caribbean region.

Curaçao embraces the cruise industry and its partners, and will share its gracious hospitality with you during this year’s conference and tradeshow, which is a joint effort between public and private initiatives. We are proud to showcase Curaçao as an exciting destination that can be experienced year round.

Diversity is our key element, in which we comfortably combine our rich history and modern facilities. Our people originate from varied backgrounds and can truly be referred to as multi-cultural and multi-lingual. Our diversity also stretches to our unique nature, with picturesque secluded beaches that adorn the island’s robust landscape. And of course diversity can be found in our music and cuisine, which are local, yet metropolitan and sophisticated.

The ‘Southern Comfort’ refers to Curaçao, but with a determined vision for the future, in which the relationship with the cruise industry will be strengthened and jointly developed to continue sustainable growth for generations to come, with the guidance of the FCCA. I express the hope that each of you thoroughly enjoys your stay in our piece of paradise in the southern Caribbean, and we hope you decide to return real soon.

Gerrit Schotte, Prime Minister of Curaçao

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Government Leaders The FCCA Member Lines thank the Tourism Leaders of the Caribbean and Latin America for showing their support of the Cruise Industry through their attendance at this Conference.

Antigua & Barbuda Hon. Herbert John Maginley Minister of Tourism & Civil Aviation & Culture Antigua & Barbuda Ministry of Tourism

Curaรงao Hon. Gerrit Schotte Prime Minister Government of Curaรงao

Aruba Hon. Otmar E. Oduber Minister of Tourism and Transportation & Labour Affairs Aruba Ministry of Tourism

Hon. Nasser El Hakim Minister of Economic Development Government of Curaรงao

Bahamas Hon. Obie H. Wilchcombe Minister of Tourism & Aviation Bahamas Ministry of Tourism Barbados Hon. George Hutson Minister of International Business & International Transport Ministry of International Business & International Transport Bonaire Hon. Burney El Hage Commissioner of Tourism Government of Bonaire British Virgin Islands Hon. Mark Vanterpool Minister of Communication & Transport Government of the British Virgin Islands Cayman Islands Hon. McKeeva Bush, OBE, JP Premier & Minister of Finance, Tourism & Development Cayman Islands Government

Curaรงao โ ข October 1-5, 2012

Dominica Hon. Ian Douglas Minister of Tourism, Civil Aviation & Legal Affairs Ministry of Tourism, Dominica Dominican Republic Hon. Francisco Javier Garcia Minister of Tourism Ministry of Tourism of the Dominican Republic Grenada Hon. George Vincent Minister of Tourism, Civil Aviation & Culture Ministry of Tourism, Grenada Guatemala Pedro Pablo Duchez Secretary of Tourism Guatemala Tourism Board Martinique Karine Roy-Camille President Martinique Tourism Authority Panama Salomon Shamah Minister of Tourism Panama Tourism Authority FCCA Cruise Conference & Trade Show

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Government Leaders Puerto Rico Jaime Lopez Chief Development Officer Department of Economic Development & Commerce/Director, Puerto Rico Port Authority

St. Maarten Hon. Romeo Pantophlet Minister of Tourism & Economic Affairs Government of St. Maarten

Luis Rivera-Marin Executive Director Puerto Rico Tourism Company

St. Martin Hon. Alain Richardson Minister of Tourism Etablissement Portuaire de Saint-Martin

St. Kitts Hon. Richard Skerritt Minister of State, Tourism & International Transport St. Kitts & Nevis Ministry of Tourism

United States Virgin Islands Hon. Beverly Nicholson-Doty Commissioner of Tourism USVI Department of Tourism

Saint Lucia Hon. Lorne Theophilus Minister of Tourism & Civil Aviation Saint Lucia Ministry of Tourism

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FCCA Member Cruise Lines AIDA CRUISES Am Strande 3 d 18055 Rostock, Germany Tel: +49 (0) 381-20 27 06 00 Website: www.aida.de

HOLLAND AMERICA LINE 300 Elliot Avenue West Seattle, WA 98119 Tel: (206) 281-3535 • Fax: (206) 281-0351 Website: www.hollandamerica.com

AZAMARA CLUB CRUISES 1050 Caribbean Way Miami, FL 33132 Tel: 305-539-6000 Website: www.azamaracruises.com

MSC CRUISES (USA) INC. 6750 North Andrews Avenue Fort Lauderdale, FL 33309 Tel: (954) 772-6262 • Fax: (954) 776-5836 Website: www.msccruises.com

CARNIVAL CRUISE LINES 3655 N.W. 87th Ave Miami, FL 33178-2428 Tel: (305) 599-2600 • Fax: (305) 471-4700 Website: www.carnival.com

NORWEGIAN CRUISE LINE 7665 Corporate Center Drive Miami, FL 33126 Tel: (305) 436-4000 • Fax: (305) 436-4120 Website: www.ncl.com

CELEBRITY CRUISES 1050 Caribbean Way Miami, FL 33132 Tel: (305) 539-6000 • Fax: (305) 374-7354 Website: www.celebritycruises.com

P&O CRUISES Richmond House Terminus Terrace Southampton SO14 3PN, UK Website: www.pocruises.com

COSTA CRUISE LINES Venture Corporate Center II 200 South Park Rd, Suite 200 Hollywood, FL 33021-8541 Tel: (954) 266-5600 • Fax: (954) 266-2100 Website: www.costacruises.com

PRINCESS CRUISES 24305 Town Center Drive Santa Clarita, CA 91355 Tel: (661) 753-0000 • Fax: (661) 753-0133 Website: www.princesscruises.com

CUNARD LINE 24305 Town Center Drive Santa Clarita, CA 91355 Tel: (661) 753-0000 • Fax: (661) 753-0133 Website: www.cunard.com

ROYAL CARIBBEAN INTERNATIONAL 1050 Caribbean Way Miami, FL 33132 Tel: (305) 539-6000 • Fax: (305) 374-7354 Toll Free: (800) 327-6700 Website: www.royalcaribbean.com

DISNEY CRUISE LINE P.O. Box 10210 Lake Buena Vista, FL 32830-0210 Tel: (407) 566-3500 • Fax: (407) 566-3751 Website: www.disneycruise.com

SEABOURN 300 Elliott Avenue West Seattle, WA 98119 Phone: (866) 755-5619 Website: www.seabourn.com

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Curaçao • October 1-5, 2012

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Cruise Executive Listing Carnival Corporation

Excursions

David Candib, Vice President, Development and Operations Giora Israel, Sr. Vice President, Global Port & Destination Development Jose Negron, Director, Port Operations Gregg Zalkin, Manager, Strategic Projects

Norwegian Cruise Line

Carnival Cruise Lines Gustavo Antorcha, Sr. Vice President, Guest Commerce & Port Operations Gerald Cahill, President & CEO Amilcar Cascais, Vice President, Tour Operations Raynel Gonzalez, Manager, Care Team Andy Landsberger, Product Developemnt Manager Carlos Torres de Navarra, Vice President, Commercial Port Operations Kay Strawderman, Manager, Guest Access Clarisa Stollenwerck, Director, Guest Care Leon Sutcliffe, Director, Commercial Ports of Call & Government Relations Erika Tache, Product Manager, Tour Operations Terry Thornton, Sr. Vice President, Itinerary Development and Revenue Planning Paul Weber, Vice President, Supply Chain

Carnival UK Alister Butcher, Risk Manager Julia Stocia, Shore Excursions Executive

Disney Cruise Line Russell Daya, Director, Marine, Port, Security Operations & Maritime Affairs Jeff James, Vice President & General Manager, Disney Institute Meredith Renard, Director, Operations Integration Larry Stauffer, Manager, Port Adventures

Holland America Line Mike Bush, Product Manager, Shore Excursions Simon Douwes, Director, Deployment & Itinerary Planning Paul Goodwin, Executive Vice President, Onboard Revenue Matthew Sams, Vice President, Caribbean Relations Rashid Sykes, Manager, Port Services

MSC Cruises (USA) Inc. Richard Sasso, President & CEO Albino Supino di Lorenzo, Director, Cruise Operations & Shore 16

FCCA Cruise Conference & Trade Show

Alvin Dennis, Vice President, Purchasing & Logistics Ross Henderson, Vice President, Onboard Revenue Jennifer Marmanillo, Manager, Itinerary Planning Michelle Moraga, Product Development Manager Colin Murphy, Vice President, Destination & Strategic Development Steve Riester, Vice President, Itinerary Planning and Analysis Joanne Salzedo, Director, Shore Excursion Product Development Kevin Sheehan, Chief Executive Officer, FCCA Chairman Svein Sleipnes, Sr. Vice President, Marine Operations

Princess Cruises Donna Barnett, Port Operations & Logistics Specialist Malisa Dean, Port Operations Financial Analyst Lisa Jensen, Manager, Caribbean & Atlantic Shore Operations Anthony Kaufman, Sr. Vice President, Commercial Affairs Stephen Nielsen, Vice President, Caribbean & Atlantic Shore Operations

Royal Caribbean Cruises Ltd. Vina Adams, Commodity Manager, Purchasing, Food & Beverage James Boink, Director, Commercial Development Federico Gonzalez-Denton, Director, Government Relations, Caribbean & Latin America Dr. Mark Litchfield, Care Team Manager Robert Marooney, Manager, Worldwide Port Operations Dustin Nason, Director, Worldwide Port Operations Martha Olano, Government Relations, Caribbean, Latin America & Asia Nancy Ramos, Director, Shore Excursions Sales & Marketing Miguel Reyna, Manager Commercial Development Michael Ronan, Vice President, Government Relations, Caribbean, Latin America & Asia John Weis, Vice President, Guest Port Experience

Royal Caribbean International, Celebrity Cruises and Azamara Club Cruises Christopher Allen, Associate Vice President, Global Deployment & Itinerary Planning Andy Horton, Account Manager, Shore Excursions & Explorations Paul Loughrin, Account Manager, Guest Port Experience Marc Miller, Manager, Deployment Strategy Althea Palmer, Account Manager, Shore Excursions & Explorations, Doug Santoni, Sr. Vice President, Strategic Planning & Continuous Improvement Curaรงao โ ข October 1-5, 2012

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Unmatched Beauty, Award-Winning

Escape…

…who says you can’t have it ALL? The adventure starts the moment you see the majestic Pitons across the horizon, and you enter the deep blue waters of the most exotic island in the Caribbean… Saint Lucia.

With two major cruise ports, disembarkation is effortless and a tropical escape is just moments away.

Whether your guests are avid tourists or explorers at heart, cruise guests are guaranteed to embark on the experience of a lifetime.

Saint Lucia offers a wide range of exciting tours, such as ziplining through our lush rain forests, snorkeling off our pristine beaches, Sulphur Springs - the world’s only drive-through volcano, great duty free shopping nearby and our warm hospitality; the perfect holiday escape is waiting for everyone!

Voted “World’s Leading Honeymoon Destination” 8 times by the World Travel Awards

visit us at stlucianow.com To speak to a Saint Lucia agent, call 1.800.456.3984

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October 1st Monday, October 1 4:00 p.m. – 5:00 p.m.

Care Team Overview (Convention Center Auditorium) Comprised of Care Team representatives from the FCCA Member Lines, the team will give a brief presentation of the over all program including the following: • Importance of cruise line partnerships • Relationships and contingency plans with port agents and local authorities • Valuable assistance from tour operators • Benefits of training and continuing education for all • Awareness and evolution of Care Team on board and shore side Moderators:

Raynel Gonzalez, Manager, Care Team, Carnival Cruise Lines Clarisa Stollenwerck, Director, Guest Care, Carnival Cruise Lines

Panelists:

Meredith Renard, Director, Operations Integration, Disney Cruise Line Alice Cain-Moore, Manager, Guest Relations, Norwegian Cruise Line Dr. Mark Litchfield, Care Team Manager, Royal Caribbean Cruises, Ltd.

Business Excellence (Convention Center Auditorium) Learn the five most powerful lessons in business from a special guest speaker who will unlock the key to the never-ending pursuit of excellence. Creativity/innovation, leadership excellence, quality service, brand loyalty and selection, training and engagement are the links in the “Chain of Excellence”.

Together, these lessons forge an enduring bond between inspired leaders, motivated employees and satisfied customers that drives financial results and sustains years of repeat business.

Guest Speaker:

Curaçao • October 1-5, 2012

Jeff James, Vice President & General Manager, Disney Institute

FCCA Cruise Conference & Trade Show

WORKSHOPS

Monday, October 1 5:30 p.m. – 6:30 p.m.

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Basse-Terre, Grande-Terre, La Désirade, Les Saintes, Marie-Galante

the 5 sides of paradise Guadeloupe Islands Tourist Board (European Office) 23/25, rue du Champ de l’Alouette - 75013 Paris Tél. : +33 (0)1 40 62 99 07 - Fax : +33 (0)1 40 62 99 08 E-mail : infoeurope@lesilesdeguadeloupe.com

www.lesilesdeguadeloupe.com

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October 2nd Tuesday, October 2 2:30 p.m. – 3:30 p.m.

The Magic of the Caribbean – Putting the Wow Back in Your Product (Convention Center Auditorium) A high impact workshop addressing the priorities for Caribbean tourism in the context of global travel and the tourism industry and key implications for strategy and product development.

Guest Speaker:

Will Casselton, McKinney Rogers International, Ltd.

WORKSHOP

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October 3rd Wednesday, October 3 8:30 a.m. – 9:30 a.m.

CEO - Executive Roundtable (Convention Center Pavilion) Gain insight into the industry and learn about the latest and upcoming trends from the executives of the member lines as they deliver a brief overview of their lines’ present and future.

Introduction:

Hon. Beverly Nicholson-Doty, Commissioner of Tourism, United States Virgin Islands Department of Tourism

Moderator:

Michele M. Paige, President, Florida-Caribbean Cruise Association

Panelists:

Gerald Cahill, President & CEO, Carnival Cruise Lines Richard Sasso, President & CEO, MSC Cruises (USA) Inc. Kevin Sheehan, CEO, Norwegian Cruise Line Doug Santoni, Sr. Vice President, Strategic Planning & Continuous Improvement, Royal Caribbean Cruises, Ltd.

Wednesday, October 3 5:00 p.m. – 6:30 p.m.

Special Needs Traveler (Convention Center Auditorium)

Moderator:

Amilcar Cascais, Vice President, Tour Operations, Carnival Cruise Lines FCCA Shore Excursions Committee Chairman

Panelists:

Kay Strawderman, Manager, Guest Access, Carnival Cruise Lines Alice Cain-Moore, Manager, Guest Relations, Norwegian Cruise Line Teri Ondrejack, Vice President of Operations, Suburban Transportation Lauren Van Horn, Director of Programs, Open Doors Organization Andrew Garnett, President & CEO, Special Needs Group

WORKSHOPS

Join a panel of experts from the member cruise lines and tour providers that specialize in special needs guests. Find out what is available to the guests onboard as well as in the destinations and what steps can be taken to accommodate the special needs traveler in your destination and venue.

Panelists in bold are FCCA Platinum Associate Members.

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October 4th Thursday, October 4 10:00 a.m. – 11:30 a.m.

BREA Study (Convention Center Auditorium) Results of the most current research on passenger shopping habits and the economic impact of the cruise industry.

Guest Speaker:

Andrew Moody, Principal, Business Research and Economic Advisors

Thursday, October 4 10:00 a.m. – 11:30 a.m.

Training the Tour Guide (Convention Center – Wayaka Room) Tour guides are essential to guest experience and satisfaction. Learn the top 3 steps that operators and destinations need to take to be successful in the cruise industry.

• Invest in your people – tour guide training, keeping guides engaged and guest satisfaction • Conduct effective evaluations – measuring for skills, risk, product and tour delivery • Minimize risk – steps for preparing properly Amilcar Cascais, Vice President, Tour Operations, Carnival Cruise Lines FCCA Shore Excursions Committee Chairman

Guest Speaker:

Beth Kelly Hatt, CTP, Aquila’s Center for Cruise Excellence

Curaçao • October 1-5, 2012

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WORKSHOPS

Moderator:

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Sequence of Events MONDAY ~ October 1st 7:00 AM - 8:00 AM 8:00 AM - 12:00 PM 9:00 AM - 1:00 PM 12:00 PM - 2:00 PM 1:00 PM - 9:00 PM 2:30 PM - 7:00 PM 3:30 PM - 4:30 PM 4:00 PM - 5:00 PM 5:30 PM - 6:30 PM 7:30 PM - 9:30 PM

Breakfast (Hotels) Trade Show, Exhibitor Move-in (Convention Center - Exhibit Hall) Conference & Trade Show Registration - Foyer/Old Ascencion (Convention Center) Lunch - Wayaka Gallery 1 & 2 (Convention Center 1st floor) Trade Show, Exhibitor Move-in (Convention Center - Exhibit Hall) Conference & Trade Show Registration - Foyer/Old Ascencion (Convention Center) Coffee Break @ Workshop (Convention Center Auditorium Lobby) Workshop (Convention Center Auditorium) Workshop (Convention Center Auditorium) Dinner (Marriott Beach Front)

TUESDAY ~ October 2nd 7:00 AM - 8:00 AM 8:00 AM - 12:00 PM 8:00 AM - 12:00 PM 9:00 AM - 12:00 PM 9:00 AM - 1:30 PM 12:00 PM - 2:00 PM 2:00 PM - 3:00 PM 2:00 PM - 6:00 PM 2:30 PM - 3:30 PM 4:30 PM 4:45 PM - 6:15 PM 6:30 PM - 7:30 PM 8:00 PM - 11:00 PM

Breakfast (Hotels) Trade Show, Exhibitor Move-in (Convention Center - Exhibit Hall) One-on-One Meetings (Convention Center Meeting Rooms - 1st floor) Cruise Executives & Delegates ONLY Conference & Trade Show Registration - Old Ascencion (Convention Center) Complimentary Tours Lunch - Wayaka Gallery 1 & 2 (Convention Center 1st floor) Coffee Break @ Workshop (Convention Center Auditorium Lobby) Conference & Trade Show Registration - Old Ascencion (Convention Center) Workshop (Convention Center Auditorium) Trade Show Grand Opening (Convention Center - Exhibit Hall Foyer) Cocktail Reception @ Trade Show (Convention Center - Exhibit Hall) Conference Opening Ceremony (Convention Center Pavilion) Welcome Party (Convention Center Park)

WEDNESDAY ~ October 3rd 7:00 AM - 8:00 AM 8:00 AM - 9:00 AM 8:00 AM - 11:00 AM 8:30 AM - 9:30 AM 9:00 AM - 2:00 PM 9:30 AM - 10:30 AM 10:00 AM - 10:30 AM 10:30 AM - 12:00 PM 10:00 AM - 12:00 PM 12:00 PM - 2:30 PM 2:00 PM - 4:00 PM 2:00 PM - 4:30 PM 3:00 PM - 4:00 PM 5:00 PM - 6:30 PM 7:30 PM - 11:30 PM 26

Breakfast (Hotels) Coffee Break @ Workshop (Convention Center Pavilion) Conference & Trade Show Registration - Old Ascencion (Convention Center) CEO - Executive Roundtable (Convention Center Pavilion) Trade Show (Convention Center - Exhibit Hall) Coffee Break @ Trade Show (Convention Center - Exhibit Hall Foyer) CEO/Presidents & Minister Reception - Gallery Hall 2 - 2nd floor (Convention Center) CEO/Presidents & Minister Meeting - Gallery Hall 2 - 2nd floor (Convention Center) One-on-One Meetings - (Convention Center Meeting Rooms - 1st floor) Cruise Executives & Delegates ONLY Lunch (Convention Center Pavilion) Late Registration - Old Ascencion (Convention Center) One-on-One Meetings - (Convention Center Meeting Rooms - 1st floor) Cruise Executives & Platinum Members ONLY Press Conference @ Chobolobo - 2nd floor (Convention Center) Workshop (Convention Center Auditorium) Curaรงao Night Extravaganza - Exhibit Hall & Pavilion (Convention Center)

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Sequence of Events THURSDAY ~ October 4th 7:00 AM - 8:00 AM 8:00 AM - 9:30 AM 8:30 AM - 2:00 PM 10:00 AM - 11:00 AM 10:00 AM - 11:00 AM 10:00 AM - 11:30 AM 12:00 PM - 2:00 PM 12:00 PM - 2:00 PM 2:30 PM - 7:00 PM 3:00 PM - 5:00 PM 6:30 PM - 7:30 PM 8:00 PM - 11:00 PM

Breakfast (Hotels) One-on-One Meetings - (Convention Center Meeting Rooms - 1st floor) Cruise Executives & Delegates ONLY Trade Show (Convention Center - Exhibit Hall) Coffee Break @ Trade Show (Convention Center - Exhibit Hall) Coffee Break @ Workshops (Wayaka/Auditorium Lobbies - Convention Center 1st floor) Workshops (Wayaka/Auditorium - Convention Center 1st floor) Lunch (Convention Center Pavilion) Exclusive Platinum Luncheon - (Curacao Central Bank) Cruise Executives & Platinum Members ONLY Trade Show, Exhibitor Tear-down (Convention Center - Exhibit Hall) One-on-One Meetings - (Convention Center Meeting Rooms - 1st floor) Cruise Executives & Delegates ONLY Exclusive Cocktail Reception (Mathey Werf Restaurant) Cruise Executives & Platinum Members ONLY Conference Closing Party (Mathey Werf Pier)

FRIDAY ~ October 5th 9:00 AM - 2:00 PM 9:00 AM - 4:00 PM

Complimentary Tours for Attendees Exclusive Tour - Cruise Executives, Associate & Platinum Members ONLY

PLEASE NOTE TRANSPORTATION: Complimentary transportation will be provided to and from official conference hotels and events. You must wear your Conference badge to utilize these services.

BADGES: All conference participants are asked to wear their badges at all times during the FCCA Conference.

Badges will be required for admission to all social functions, business sessions and to utilize complimentary transportation services. Only conference DELEGATES will be admitted to the business sessions (workshops and one-onone meetings).

DRESS CODE: All business functions, including the Conference Opening Ceremony, are Business Casual (Sport Jackets are optional for the opening ceremony) Evening functions are as follows: • Tuesday evening for the welcome party is elegantly casual • Wednesday evening for the night extravaganza is elegantly casual • Thursday evening for the closing party is elegantly casual BREAKFAST: Complimentary breakfast will be available to registered conference attendees at official listed conference hotels only.

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Curaçao: The Ultimate Experience Curaçao is redefining the Caribbean cruise getaway with its intimate, secluded beaches, pristine dive sites, eclectic array of restaurants and classy resorts. The capital city of Willemstad, a UNESCO World Heritage site, lures visitors with its distinctive pastel-colored Dutch Colonial architecture, museums and monuments. Located in the southern Caribbean, with more than 30 beaches, 129 nationalities, 60 dive sites and an increasing number of hospitality and entertainment developments, Curaçao has truly blossomed.

World of Diversity Curaçao’s inhabitants are a friendly mix of European, African and Indian bloodlines. Although the Spanish were the first Europeans to establish on the island, the Dutch have marked their presence over the centuries. For 400 years, Curaçao has been one of the busiest ports in the Caribbean.

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FCCA Cruise Conference & Trade Show

The diversity of Curaçao is rooted in all experiences you encounter on the island. From the local Creole language—Papiamentu—to local culinary delights, like goat stew and iguana soup, and from the folkloric musical genres and dance forms, like “tambú”, to traditional housing, such as the “kas di palu di maishi” (Sorghum stalk house) in the countryside. Everything is present and available on “dushi Korsou” (‘sweet/lovely Curaçao’).

Most inhabitants speak four languages—English, Spanish, Dutch and Papiamentu. A great variety of international cuisine tickles the taste buds, from fast-food chains to five-star restaurants that feature the best of Curaçao’s diverse gastronomy.

Entertainment is also key, and Curaçao knows how to put on a show, hosting huge concert events like the annual Curaçao North Sea Jazz Festival, with performers such as Stevie Wonder,

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Santana, Alicia Keys, Maná, Sting, Simply Red, Ruben Blades, John Legend and others.

The nightlife is just as lively and exemplifies Curaçao’s diversity and rich culture, with groovy clubs and bars with all the modern delights or Latin and Caribbean beats, rhythms and atmospheres.

Curaçao’s diversity and culture mixed with its modern progression can be seen simply by taking a stroll, as contemporary buildings share the limelight with Art Deco structures and traditional Dutch architecture.

Curaçao has and shares it all.

Picturesque Willemstad The Capital Willemstad was built around the main harbor. The St. Anna Bay is a canal that connects the Caribbean Sea with the Schottegat Bay, but separates the city into two areas: Otrabanda and Punda.

The one-of-a-kind Queen Emma Bridge, nick-

Curaçao • October 1-5, 2012

named “the swinging old lady”, is a floating pontoon bridge that unites the two city areas for pedestrians. When the bridge opens for maritime traffic, ferries immediately take over and continue to shuttling the public over the canal until the bridge is closed again.

Punda’s trademark view is the “Handelskade” (‘trade wharf’), the “little Amsterdam” of traditional Dutch buildings facing the canal. Its counterpart on the other side is literally called “Otrobanda” (‘the other side’). Both sides are a favorite of strollers and shoppers.

The best tourist shopping is in the narrow streets and alleys of Punda, in an area bounded by the Floating Market, Plaza, Columbusstraat, and Breedestraat (Broadway).

Willemstad is a living museum of colonial architecture, forts, monuments and squares, filled with shops, cafés, terraces and restaurants.

When cruise ships are docked, the streets of Punda and Otrobanda come alive with colorful vendors

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and festive flea markets. However, any day is a good one for snapping up some of the Caribbean’s most meaningful finds: local art work, pottery, Dutch Delftware, wooden shoes, Curaçao liqueur, brilliantly painted hanging planters made from old tires and worlds of trade goods from South America, which lies only 44 miles to the south.

the Mikve Israel-Emanuel Synagogue and Jewish museum that chronicles the history of Curaçao congregation, the artfully designed Maritime Museum or the Curaçaosch Museum.

The famous Floating Market sells mostly produce and fish for local consumption, but for tourists, it’s a good place to find spices and inexpensive terracotta planters.

Other museums, like the Octagon Museum, Tula Museum, Numismatic Museum, etc. specialize their collections on historic figures, lifestyles and antique modes, never repeating themselves and therefore earning their right of existence and contributing to the influences that shaped Curaçao and its people.

Sightseeing The waist of the island, from the airport to Willemstad, is covered with neat suburbs and modern shopping centers. The best sightseeing is in a loop to Westpunt (west point) and back to the city.

The natural side of the island comes to life in other attractions, such as the sophisticated Curacao Sea Aquarium, where visitors can get up and close with sea lions, sharks, turtles, stingrays and toothy moray eels.

On the southwest side, you can find the most beautiful secluded beaches and rural areas, from dry forests to hilly landscape. The west side of the island is rural, again highlighting Curaçao’s diversity.

The Dolphin Academy provides the opportunity to swim with dolphins, while Substation Curaçao offers the Curasub, a mini-submarine that takes guests beneath the sea, down to 1,000 feet.

Winds are brisk and dry, providing a greater comfort factor at high temperatures than is found in the more humid islands. Fortunately, hurricanes rarely affect this part of the Caribbean, as the island lies below the hurricane belt.

The Ostrich Farm raises not only ostriches, but also sheep. There is also an exquisite restaurant.

Highlights Curaçao is proud of its heritage and exposes its history through the many themed museums, such as the African and slavery museum, Kurá Hulanda, 32

FCCA Cruise Conference & Trade Show

On the other side of the living spectrum, the Aloe Vera Plantation cultivates and makes natural products from lotions to juices, available to sample and purchase with the interesting knowledge of their origin.

The Hato Caves are gaping caverns, cool and mysCuraçao • October 1-5, 2012

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terious with their natural formations of stalactites and stalagmites.

The Christoffel National Park covers a 4,500-acre reserve topped by Mount Christoffel, the island’s highest peak, and offers a closer look at the skittering flora and fauna of the dry forest.

At Boka Tabla, you can experience the spectacular explosion of rough ocean smashing against eroding rock—a beautiful sight.

The plantation houses of Curaçao, known as “landhuizen”, are an architectural scrapbook of the 18th and 19th centuries. Some are open to the public as restaurants or inns and can be seen only from the road. Landhuis Chobolobo is famous as the site of the Curaçao Liqueur Distillery, where the renowned Blue Curaçao is bottled. Other plantation houses are Landhuis Savonet, Acension, Knip or Jan Kok, just to name a few, and are located on the west side on the island.

Sun, Sea and Sand Curaçao’s beaches range from cozy coves to long strands of white sand, all of them washed by waves of clear, turquoise water on the sheltered southwest coast. But beware of the north coast, where undertows and surges are powerful.

The island lists almost 70 dive sites, from walls to wrecks, reefs to rocks. Among the unique dives are the Valley, Lost Anchor, “Alice in Wonderland” and the depths surrounding an offshore desert island,

Klein Curaçao, with its pristine reefs and coral Mushroom Forest. All dives are in protected parks, where anchoring is not allowed. Waters are usually calm and always warmly pleasant.

Curaçao Cuisine Local food is called “Kriyoyo” (‘Creole’) and boasts a blend of flavors and techniques best compared to Caribbean and Latin American cuisine. Popular dishes include: stobá, a stew made with various ingredients such as papaya, beef or goat; guiambo, soup made from okra and seafood; “kadushi”, cactus soup; “sopi mondongo”, intestine soup; “funchi”, cornmeal, and a lot of fish and other seafood.

The ubiquitous snack is “pastechi”, a fried pastry with fillings of cheese, tuna, ham, or ground meat. Around the holiday season, special dishes are consumed, such as the “ayaka”, a cornmeal pastry wrapped in banana leaf, and “pekelé”, made out of salt cod.

At weddings and other special occasions, a variety of sweets are served: “kokada”, a sweet, coconutbased; “ko’i lechi”, made of condensed milk and sugar; “tentalaria”, peanut sweets; and “bolo pretu” (‘black cake’), a tart drowned in liqueur.

The Ultimate Experience Curacao has everything to offer and more, and therefore is difficult to classify as a typical destination. It has no roller coasters or huge attraction parks, but it has all the ingredients of an exotic getaway for the whole family. Curaçao is an ultimate experience.

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FCCA Silent Cruise Auction All Conference attendees are invited to participate in the Silent Auction. The FCCA Member Lines have graciously donated the following cruise vacations, which will be offered to the highest bidder at a fraction of their retail value. At the conclusion of the Conference, the person who submitted the highest bid for each cruise becomes the winner of that cruise. You will have the opportunity to submit and increase your bid throughout the Conference. Please remember that all proceeds from this Silent Cruise Auction will benefit the FCCA Foundation.

Carnival Cruise Lines The most popular cruise line in the world. Carnival ships have everything you need for your kind of fun: bright lights, lavish shows, glamorous Las Vegas style Casinos and a friendly international staff to fulfill your every expectation.

Disney Cruise Line You are about to begin a fantasy unlike anything you've imagined, a Disney Cruise Line vacation. Adults find excitement and indulgence, and children have the time of their lives. Families unite and make memories to last a lifetime.

7-Day Caribbean Cruise Cruise for two in an ocean view stateroom. Choose from various vessels and ports of calls, some exclusions apply.

Valid through: October 2013.

Estimated Value - $ 2,000

6 or 7 Night Caribbean Cruise for two in a deluxe ocean view stateroom with verandah - Aboard the Disney Magic or Disney Wonder sailing from the Port of Galveston Valid Dates: January 12, 2013 – December 14, 2013 Estimated Value - $ 2,500

Celebrity Cruises Every imaginable luxury awaits you from state of the art staterooms, the latest therapies and treatments the famous AquaSpa, their signature Five-Star service and the world-renowned cuisine.

Holland America Line The cruise of your dreams; Warm attentive service, relaxed refined surroundings with an extra measure of personal space…enticing ways to discover the world’s special places, as leisurely or as actively as you wish.

7-Night Caribbean Cruise for two. Choose from various ships sailing from Ft. Lauderdale, Miami or San Juan.

Valid through: December 2013 Estimated Value - $ 1,800

7-Night Cruise for two, select from a Caribbean or Mexico Cruise. Choose from various dates and vessels Valid through: October 2013 Estimated Value - $ 2,000

Cunard Line Transatlantic Cruise for two in a deluxe balcony stateroom onboard the world famous Queen Mary 2. Step aboard and live the dream. Once upon a time, grand liners carried the fortunate and famous across the North Atlantic in style that’s all but lost in modern times….except for one place. Aboard Cunard Line’s Queen Mary 2.

MSC Cruises (USA) Inc. We look forward to introducing you to the distinct style of an MSC cruise. From the world-famous Italian cuisine to the personal attention and friendliness of an Italian crew, MSC guests are treated to the finest Italian hospitality afloat.

6 or 7-Night Transatlantic Cruise for two in a deluxe balcony stateroom onboard the Queen Mary 2

7-Night Caribbean Cruise for two in a balcony stateroom Sailing from Ft. Lauderdale, Florida.

Valid Dates: (Seasonal Dates) October 2102 – October 2013 Estimated Value - $ 2,000

Valid through: October 2013.

Estimated Value - $ 3,000 Curaçao • October 1-5, 2012

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FCCA Silent Cruise Auction Norwegian Cruise Line Discover the world while cruising like a Norwegian in an outside stateroom on one of Norwegian Cruise Line’s ships. This innovative new vacation concept transforms the traditional cruise into a far more personal unique experience.

7-Day Bermuda or Bahamas/Florida Cruise for two in a balcony stateroom onboard the Norwegian Breakaway Valid Dates: October 2013 – May 2014 Estimated Value - $ 3,000 Princess Cruises 7-Day Caribbean Cruise for two on one of the five star fleet of Princess Cruises. (space-available) Sail from one fabulous port to another and experience “Anytime Dining” a unique and exciting option as well as the traditional dining experience. Relax and pamper yourself because Princess’ ships are destinations in themselves, equal in amenities and services to any land-based resort.

7-Day Caribbean Cruise for two.

Select from various vessels and dates sailing from select ports of call.

Valid through: October 2013.

Estimated Value - $ 1,500 Royal Caribbean International Step aboard any of Royal Caribbean's newest floating masterpieces, and you'll know you are in for a totally unique cruise experience. The amenities, staterooms and service will exceed all of your expectations.

7-Night Caribbean Cruise for two in an ocean view stateroom. Select from various vessels and ports of call Valid through: September 2013 Estimated Value - $ 2,000

Location & Hours of Bidding: Bids can be placed at the FCCA conference registration desk.

Monday, October 1, 2012 Tuesday, October 2, 2012 Wednesday, October 3, 2012

8:00 am - 12:00 pm, 2:30 pm - 7:00 pm 9:00 am - 12:00 pm, 2:00 pm - 6:00 pm 8:00 am - 11:00 am, 2:00 pm - 4:00 pm

Don’t forget to check your bid throughout the day to see if you are the highest bidder.

Announcement of Winners: Winners will be announced at the closing of the Trade Show at the FCCA booth.

Note: All cruise awards are based on space availability. Port charges, transportation to/from the port of departure are not included. All proceeds benefit the FCCA Foundation. The Foundation is a non-profit, charitable organization to benefit humanitarian causes in the Caribbean & Latin American Region.

The FCCA reserves the right to cancel any cruise auction if the bidding does not reach the undisclosed minimum for this silent auction. Winners will be notified the day of the event if the bidding exceeded the amount needed to verify the auction as “valid” and the FCCA reserves the right to suspend any auction without notice, without any claims or prejudice. By bidding you automatically adhere to these rules and can make no claims against the FCCA or its Member Lines. All auctions are final, and payment must be made within 15 days.

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ect

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Where the best cruise ships launch and the greatest getaways begin.

Just outside Port Everglades, another getaway awaits, featuring dining, shopping, beaches and fun. Upgrade every cruise with a stay in Greater Fort Lauderdale.

FLORIDA

Fort Lauderdale â&#x20AC;˘ Hollywood â&#x20AC;˘ Dania Beach

Call Alan Hill at 800-421-0188, 954-523-3404 or visit www.porteverglades.net

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FCCA Trade Show Floor Plan

FCCA Trade Show Hours:

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Tuesday: 4:30pm – 6:30pm Wednesday: 9:00am – 2:00pm Thursday: 8:30am – 2:00pm

FCCA Cruise Conference & Trade Show

Curaçao • October 1-5, 2012

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FCCA Trade Show Exhibitors Anastasia Travel Group LLC . . . . . . . . . . . . . . . . . . . . . .39

Martinique Tourism Authority . . . . . . . . . . . . . . . . . . . . .40

Antigua and Barbuda Tourism Authority . . . . . . . . . . . . .3

Ministry of Tourism of the Dominican Republic . . . . . .1-A

AON/Chartis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-D

Grenada Board of Tourism . . . . . . . . . . . . . . . . . . . . . . .20

Aruba Tourism Authority . . . . . . . . . . . . . . . . . . . . . . . .1-C

Guatemala - INGUAT . . . . . . . . . . . . . . . . . . . . .10, 11, 12

Barbados Tourism Authority . . . . . . . . . . . . . . . . . . . . . . .4

Panama Tourism Authority . . . . . . . . . . . . . . . . .32, 33, 34

British Virgin Islands Ports Authority . . . . . . . . . . . . . . . .29

The Port Authority of Jamaica . . . . . . . . . . . . . . . . . . . . .9

Tourism Corporation Bonaire . . . . . . . . . . . . . . . . . .6, 7, 8

Puerto Rico Tourism Company . . . . . . . . . . . . . . . . . . .2-B

Cool Products & Hot Ideas Inc. . . . . . . . . . . . . . . . . . . .28

Saint Lucia Tourism Board . . . . . . . . . . . . . . . . . . . . . . .21

Cruise Business Review . . . . . . . . . . . . . . . . . . . . . . . . . .5

Seatrade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

Colombian Government Trade Bureau - PROEXPORT . .3-B

St. Maarten Harbour Group of Companies . . . . . . . . . .1-B

Curacao . . . . . . . . . . . . . . . . . . . . . . . . .45, 44, 43, 42, 41

St. Vincent and the Grenadines Port Authority . . . . . . . .31

Guadeloupe Islands Tourism Board . . . . . . . . . . . . . . . .22

Superior Clean Solutions . . . . . . . . . . . . . . . . . . . . . . . . .2

Horizon Distributors, Inc. . . . . . . . . . . . . . . . . . . . . . . . .19

Tourism Development Company Limited - Trinidad . . .2-D

Key West Chamber of Commerce - Port of Key West . . .30

USVI Department of Tourism . . . . . . . .3-D, 15, 16, 17, 18

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The Port of Houston Authority’s

BAYPORT CRUISE TERMINAL

simply the best culture, ambience

sophistication.

Cruise ship passengers will find the terminal is excep exceptional ptional at providing an E F F I C I E N T and S T R E S S - F R E E embarkation process.

HOUSTON – WHERE WHERE YOUR JOURNEY BEGINS.

For information information contact contac t For Ricky W. W. Kunz Kunz Ricky Vice President President Origination Origination Vice 713 - 670 -2400 713-670-2400 w w w.por tofhouston.com www.portofhouston.com

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FCCA Essay Contest Winner What are the Memories You Would Like a Cruise Passenger to Walk Away With After Visiting Your Destination?

Every single time people visit a new place, their brain will remember a bunch of tiny details surrounding their vacation. After visiting many different countries, their brain scratches out old memories and replaces them with new ones. Sint Maarten is the exception- people’s brain will never replace the moments they have experienced on this stunning Island. The food’s they ate, the things they saw and the moments they experienced; no one will ever forget Sint Maarten.

Sint Maarten is known for being a very international island with many different cultures and nationalities. Cruise ship passengers enjoy visiting a variety if islands, and Sint Maarten is one of them!

Fleur Hendrickx 12 years old, Caribbean International Academy, St. Maarten

By just cruising around a few parts of the island, tourist can already experience a variety of different cultures, living together as one. Sint Maarten has two sides, one being French, and one being Dutch.

Cruise passengers are usually very curious about this addition that makes this island so special. Basically visiting Sint Maarten is like making a round trip across the world, because you visit two countries! Next to the culture, Sint Maarten also offers a wide variety in food. Since there are lots of amazing cultures, there is also lots of amazing foods! For example, cruise passengers are interested in trying local foods when they visit a new island. Sint Maarten has so many different kinds of food, which makes it a great opportunity for tourist to try something new. For example, guest might like to try plantains because of their sweetness, and ‘ Caribbean vibe.’ Since the island offers a wide variety in culture, many restaurants are set up in a way so that lots of people can enjoy dining on Sint Maarten. Tourist can eat any kind of food, from any country, and still be in one place. Lastly, Sint Maarten is also famous for it’s local music, known as Calypso. Anywhere you go on Sint Maarten, you will hear some sort of tune with a Caribbean twist to it; in a restaurant, on the boardwalk, or simply on the radio. Right when Cruise passengers step of the boat, they are welcomed by the beautiful people, cultures, food and music of Sint Maarten, and they proudly agree that Sint Maarten really is ‘ The Friendly Island.’

I agree that remembering something from a vacation, even from a visit to Sint Maarten, is not always easy, but taking pictures of the beautiful beaches, the stunning mountain scenery and the turquoise oceans would help for sure. We want the visitors to remember Sint Maarten as an Island. Not just a vacation- destination. We want them to remember us as a life changing experience. This way, they’ll never forget the sounds of the waves slashing onto the shores, or the animal noises they heard all day long. They ‘ll never forget the kindness of all the people and the way they treated them from the moment they stepped on shore. They’ll never forget Sint Maarten. I Promise.

Junior Division Finalists: 2nd Place – Dhakiya Liburd from Nevis 3rd Place – Quiannah Potter from St. Thomas Curaçao • October 1-5, 2012

FCCA Cruise Conference & Trade Show

JUNIOR DIVISION

Sint Maarten has a beautiful climate, and the beaches of our island always look like they’ve been stolen from a fancy travel magazine. Many cruise passengers take their time to relax on the beach while they visit Sint Maarten. Since our oceans are filled with many different kinds of tropical fish, snorkeling and scuba diving are also popular among the cruise ship passengers. However, the beaches are not the only thing that is fancy on our island. Hundreds of amazing beautiful spots are located all over the island. For example, many passengers are amazed by the mountain-scenery of Sint Maarten. A fantastic way to experience the true nature of Sint Maarten is to hike up the hills and see for oneself how gorgeous Sint Maarten really is. This is also a wonderful photo taking opportunity for guest, and a way that they can always remember their journey to the island. Lastly, the attractions of our island are quite popular among the cruise passengers. Hundreds of passengers book excursions every day to be able to experience just how fun Sint Maarten is. Lots of guest like to tour around the island by land or sea. Fort Louie, a historical landmark; Pic paradis, a picturesque destination and Baye Rouge, a one of a kind beach, are excellent examples. There are so many different ways to be entertained, that anyone who visits Sint Maarten will quickly realize that we really have it all!

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FCCA Essay Contest Winner What are the Memories You Would Like a Cruise Passenger to Walk Away With After Visiting Your Destination?

When a cruise passenger visits a destination, he not only takes away souvenirs but also the good and bad memories of his stay. Bad experiences and memories will kill a destination while happy experiences and memories will sell a destination. Therefore, it is critical that each cruise passenger leaves our island with a collection of happy Antiguan and Barbudan memories.

Terrikia Benjamin 14 years old, Antigua Girl’s High School, Antigua & Barbuda

I strongly believe that first impressions are lasting. Hence, an amazing arrival experience is a key memory that I would want a cruise passenger to take away. This would involve being first greeted by colourfully dressed tourism ambassadors at Heritage Quay who woo and pamper the visitors with a sweet and friendly Antiguan and Barbudan welcome.

Another important aspect of the welcome experience would be to decorate strategic areas of the quay with colourful welcome messages. An additional important aspect of the arrival experience would be the sound of sweet melodious steel pan music and the presence of friendly vendors who are more anxious to greet the cruise passengers than to sell their craft products. Such an awesome arrival experience would forever register Antigua and Barbuda as a friendly cruise destination in the mind of every cruise passenger.

Another memory that I would want the cruise passenger to walk away with after visiting my destination is the once in a life time experience of driving along the Christian Valley Main Road. I would want the cruise passenger to reminisce and savour the experience of driving along this road, observing the lush thriving vegetation and being serenaded by a choir of island birds. I also want the cruise passengers to remember the experience of developing the sixth sense, which I call “the sense of nature” as he inhaled the pure air that was accented with the smell of Julie mangoes and soursops. Additionally, I wish for the visitor to take away memories of being so overwhelmed, dazzled and hypnotized by the natural beauty of Christian Valley that he and the other tourists felt that it was sinful to disturb the peaceful moment with the click of cameras.

A memory that I think is a must for a cruise passenger to take away is a taste of the Antiguan and Barbudan cuisine. This ideal cuisine memory would be a lunch experience at OJ’s Beach Bar and Restaurant and sampling the ducuna and saltfish, conch fritters and a large serving of Barbudan lobster drizzled with Suzzie’s hot sauce and Cavalier Rum. Another aspect of this lunch experience that I would want the visitor to take away is sitting and sampling Antigua Black Pineapple while listening to local soca music.

People are the heartbeat of a destination. Hence, the most important memory that I would want a cruise passenger to walk away with from my destination is the memory of kind and friendly people with smiles that register one hundred percent of Antiguan love. I want the cruise passenger to remember the warm tour guides, the helpful taxi drivers and the experience of being pampered by the service of the Antiguan people.

The ideal way to seal the package of fond memories for a cruise passenger to walk away with after visiting my destination is to give him a royal departure experience. This would involve ushering him back to the cruise ship with goodbye waves from the tourism ambassadors, smiles from the local people and the sound of King Obstinate’s calypso “I will always come back to you”.

A hand bag of souvenirs is nice for a cruise passenger to take away from a destination but it is best for him to take away a heart full of happy memories of our cuisine, landscape and people.

Senior Division Finalists: 2nd Place – Volton John from St. Vincent & The Grenadines 3rd Place – Kinza Andew from Grenada Curaçao • October 1-5, 2012

FCCA Cruise Conference & Trade Show

SENIOR DIVISION

A visit to at least one of our 365 beaches is the ultimate memory that I would want a cruise passenger to take away from my destination. I would like a cruise passenger to reminisce on his visit to Morris Beach and diving into the unpolluted aquamarine mirror-clear sea water and relaxing in the soft cushion movements of the waves. Part two of this beach experience would be for the visitor to relax on the dazzling diamond white silky sand while being massaged by the hot sunshine. Overall, I want the cruise passenger to take away the heavenly and breathtaking experience of relaxing on an unpolluted beach that is free of purse snatchers, nagging vendors and stray dogs.

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THERE’S A REASON IT’S CALLED THE CRUISE CAPITAL OF THE WORLD. IT IS.

Modern cruising was invented at PortMiami. Today, we are the global headquarters for the world’s largest cruise lines and proud to be the home port of the world’s most exciting and modern cruise ships. For itineraries to the Bahamas, the Caribbean, Mexico, and beyond, PortMiami will always be the Cruise Capital of the World! For more information, please visit www.miamidade.gov/portofmiami.

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