2017 FCCA Conference Program by Florida-Caribbean Cruise Association

Catedral Primada de América Santo Domingo

#GoDomRep GoDominicanRepublic.com

MAKING PORT IS THE FIRST STEP.

As your guests disembark in the Cayman Islands, they will be greeted by unique encounters as far as the eye can see. From the renowned tastes that earned us the title of Culinary Capital of the Caribbean, to the rare level of service that comes naturally here, your passengers will find their Caymankind.

visitcaymanislands.com

SAINT LUCIA A WORLD OF WONDER

AWA I T S

T H E P E R F E C T D E S T I N AT I O N Saint Lucia is the perfect destination, whether you’re after romance, culture, cuisine, rejuvenation or adventure. A genuine, natural landscape of gorgeous palm-fringed beaches, miles of unspoiled rainforest and the majestic Piton Mountains, are sure to indulge every taste. Natural waterfalls, breath-taking views, friendly locals and authentic experiences impress the most travelled individuals for a holiday with lasting memories. :KHWKHU \RX DUH ORRNLQJ WR UHOD[ DQG VRDN LQ WKH VXQ ÀQG DQ DGYHQWXUH ÀOOHG ZLWK H[FLWHPHQW RU GLVFRYHU D QHZ DQG intriguing spectacle, let this awe-inspiring island be your oasis of paradise.

www.stlucia.org

Table of Contents Welcome Message from the FCCA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Welcome Message from the Governor of the State of Yucatan . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Government Leaders in Attendance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 FCCA Member Cruise Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Cruise Executives in Attendance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Conference Workshops

• Tuesday, October 24th . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 • Wednesday, October 25th . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 • Thursday, October 26th . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Spotlight on Merida . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 FCCA Foundation Online Cruise Auction Listing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Conference & Trade Show Floor Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 Trade Show Exhibitors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 FCCA Foundation Essay Contest Junior Winner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 FCCA Foundation Essay Contest Senior Winner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Sequence of Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Florida-Caribbean Cruise Association

11200 Pines Blvd., Suite 201 Pembroke Pines, Florida 33026 Phone: (954) 441-8881 • Fax: (954) 441-3171 E-mail: info@f-cca.com • Website: www.f-cca.com

Qualifications of Exhibitor/Attendee FCCA, in its sole discretion, determines whether a prospective exhibitor/attendee is eligible to participate in the event. Eligibility is generally limited to persons or firms who supply products and services to the cruise industry or are in good standing with the cruise industry and the FCCA. Applicants who have not previously exhibited at/attended the event may be required to submit a description of the nature of their business and/or the item to be exhibited. The FCCA reserves the right in its absolute discretion to exclude or remove any person/company whose presence or behavior is undesirable and/or potentially unlawful, harmful, disrespectful and/or causing a nuisance to other exhibitors and/or attendees and the FCCA may exercise such right with any in anyway employee, agent or permitted contractor of the exhibitor/attendee or otherwise connected or associated with the Exhibitor/Attendee.

Message from the FCCA

Michele M. Paige

Adam Goldstein

President, Florida-Caribbean Cruise Association

President & COO, Royal Caribbean Cruises Ltd. Chairman, FCCA

On behalf of the FCCA and our Member Lines, we welcome you to the 24th annual FCCA Cruise Conference & Trade Show here in the marvelous Mérida, Mexico. This event has a long-standing history of helping attendees develop relationships and understanding to improve their cruise tourism business. Some of us are lucky enough to know the significance of partners in business and life, relying on them for ideas, input, support and contacts. However, like any other precious resource, reliable and knowledgeable partners are rare. They can be hard to find and even harder to access without the proper avenues. This is why the FCCA paves these inroads to lead the way to our core mission: to help our partners in destinations’ private and public sectors develop cooperative and mutually beneficial relationships with Member Line executives, as well as utilize our wealth of resources, information and experience to maximize cruise tourism’s benefits. You will witness this focus over the next few days of business sessions, networking events and opportunities to exhibit and promote your product to 100 high-level cruise executives, along with the nearly 1,000 tourism stakeholders, while exchanging information and industry trends, sharing ideas, cultivating invaluable business relationships, and having some fun in the process while experiencing this destination’s fantastic offerings. Beyond providing all that, this event epitomizes what the FCCA membership offers, as this is just one of the many FCCA events that gather our members and Member Line executives to benefit from each other and grow the industry together. It is also one of the many tools we use to build communication, relationships and business, in addition to private meetings and site visits, tailored strategic approaches, marketing opportunities and much more. So prepare yourself to renew worthwhile business relationships or forge new ones while learning about the industry’s latest happenings and products. Get ready to take advantage of the multiple opportunities to help advance your company, product and/or destination. And don’t forget to enjoy yourself and explore this stunning destination.

Message from the Governor of the State of Yucatan

Dear visitor:

On behalf of the Government and the people of the state of Yucatan, I welcome you to Merida, our Capital City and proud venue of the 24th Annual FCCA Cruise Conference & Trade Show. At a time when new horizons are opening to extend business for cruise companies in the world, we are much honored to be taking part of this unparalleled opportunity to meet key stakeholders, do business, and work together for the prosperity of the North American, Central American and Caribbean regions. Our goal is to be included in your cruise itineraries; we are positive that your clients will enjoy the tourist attractions that the state of Yucatan has to offer: natural wonders such as our tranquil white sandy beaches on our emerald coast and sinkholes and caves all over the state; colonial villages like our Magic Towns Izamal and Valladolid, and a rich gastronomy to please all palates. Being in the heart of the Maya Civilization, seventeen archaeological sites are open to the public, two of them -Chichen Itza and Uxmal- are recognized by UNESCO as World Cultural Heritage. All these tourist attractions are within easy reach from the Port of Progreso and Merida, our vibrant Capital City. We trust that after the FCCA Conference, you will have a better understanding of the natural and cultural wonders of the state of Yucatan as well as the quality of services that make us a rising cruise travel destination. Our best asset is our people, famous for being warm hosts and who are ready to welcome your clients and make their stay an unforgettable one. Yucatan will be the perfect place to meet with your partners and develop great business during the 24th FCCA Cruise Conference and Trade Show. We are working together with the private sector to offer your company and clients all the facilities for successful business relationships. Again, I thank you for your visit and hope that your stay among us will be an enjoyable one.

Cordially, Rolando Zapata Governor of the State of Yucatan

Government Leaders The FCCA Member Lines thank the Tourism Leaders of the Caribbean and Latin America for showing their support of the Cruise Industry through their attendance at this Conference. Barbados Hon. Richard Sealy Minister of Tourism & International Transport

Mexico Mrs. Teresa Solis Undersecretary of Tourism

Belize Hon. Jose Manuel Heredia Jr. Minister of Tourism and Civil Aviation

Mr. Enrique de la Madrid Secretary of Tourism

B r i t i s h Vi rg i n I s l a n d s Hon. Mark Vanterpool Minister of Communication & Works El Salvador Hon. Jose Napoleon Duarte Minister of Tourism G re n a d a Hon. Clarice Modeste-Curwen Minister of Tourism Haiti Hon. C. Emilie Jessy Menos Minister of Tourism H o n d u ra s Hon. Emilio Silvestri Minister of Tourism Ja m a i c a Hon. Edmund Bartlett Minister of Tourism Martinique Hon. Karine Mousseau Commissioner of Tourism

Mr. Héctor Flores Santana Director of Mexico Tourism Board Mr. Rolando Zapata Governor of the State of Yucatan Mr. Hectór Astudillo Flores Governor of the State of Guerrero Mr. Carlos Joaquin Governor of the State of Quintana Roo Mr. Jose Ignacio Peralta Governor of the State of Colima Mr. Carlos Mendoza Davis Governor of the State of Baja California Sur Pa n a m a Hon. Augusto Arosemena Minister of Commerce and Industries Hon. Gustavo Him Minister of Tourism Puerto Rico Mr. Jose Izquierdo Executive Director Puerto Rico Tourism Company

Government Leaders The FCCA Member Lines thank the Tourism Leaders of the Caribbean and Latin America for showing their support of the Cruise Industry through their attendance at this Conference. Saint Kitts and Nevis Hon. Lindsay F.P. Grant Minister of Tourism Saint Lucia Hon. Allen Chastanet Prime Minister Hon. Dominic Fedee Minister of Tourism, Information & Broadcasting

Sint Maarten Hon. Mellissa Arrindell-Doncher Minister of Tourism, Economic Affairs, Telecommunication & Transport Tu r k s a n d C a i c o s I s l a n d s Hon. Ralph Higgs Minster of Tourism U n i t e d S t a t e s Vi rg i n I s l a n d s Hon. Beverly Nicholson-Doty Commissioner of Tourism

CATarITStagena NATURAL STATE

In the middle of a modern port infrastructure a garden of 1,000 square meters the Caribbean´s wildlife flourish. Find more than 300 animals at the Port Oasis of the Cartagena de Indias Cruise Ship Terminal.

www.puertocartagena.com #PortOasis

THERE ARE PORTS OF CALL, AND THOSE THAT BECKON. Sail to a cruise destination that’s as pleasurable for you as it is your passengers. The four ports of the U.S. Virgin Islands feature seven berths with fully established accommodations designed to attend to all of your vessel’s needs. While ashore, your passengers will be overcome with our alabaster beaches, great shopping, and unique cultural and culinary attractions. For more information on the ports of the U.S. Virgin Islands, visit www.viport.com and www.wico-vi.com.

FREDERIKSTED, ST. CROIX

WEST INDIAN COMPANY, ST. THOMAS

GALLOWS BAY DOCK , ST. CROIX

CROWN BAY, ST. THOMAS

FCCA Member Cruise Lines AIDA CRUISES Am Strande 3 d 18055 Rostock, Germany Tel: +49 (0) 381-20 27 06 00 Website: www.aida.de AZAMARA CLUB CRUISES 1050 Caribbean Way Miami, FL 33132 Tel: (305) 539-6000 Website: www.azamaraclubcruises.com CARNIVAL CRUISE LINE 3655 N.W. 87th Ave Miami, FL 33178-2428 Tel: (305) 599-2600 • Fax: (305) 471-4700 Website: www.carnival.com CELEBRITY CRUISES 1050 Caribbean Way Miami, FL 33132 Tel: (305) 539-6000 • Fax: (305) 374-7354 Website: www.celebritycruises.com COSTA CRUISE LINES Venture Corporate Center II 200 South Park Rd, Suite 200 Hollywood, FL 33021-8541 Tel: (954) 266-5600 • Fax: (954) 266-2100 Website: www.costacruises.com CUNARD LINE Carnival House 100 Harbour Parade Southampton, Hampshire SO15 1ST United Kingdom Website: www.cunard.com DISNEY CRUISE LINE P.O. Box 10210 Lake Buena Vista, FL 32830-0210 Tel: (407) 566-3500 • Fax: (407) 566-3751 Website: www.disneycruise.com HOLLAND AMERICA LINE 300 Elliot Avenue West Seattle, WA 98119 Tel: (206) 281-3535 • Fax: (206) 281-0351 Website: www.hollandamerica.com MSC CRUISES (USA) INC. 6750 North Andrews Avenue Fort Lauderdale, FL 33309 Tel: (954) 772-6262 • Fax: (954) 776-5836 Website: www.msccruisesusa.com

NORWEGIAN CRUISE LINE 7665 Corporate Center Drive Miami, FL 33126 Tel: (305) 436-4000 • Fax: (305) 436-4120 Website: www.ncl.com OCEANIA CRUISES 7300 Corporate Center Drive Miami, FL 33126 Website: www.oceaniacruises.com P&O CRUISES Carnival House 100 Harbour Parade Southampton, Hampshire SO15 1ST United Kingdom Website: www.pocruises.com PRINCESS CRUISES 24305 Town Center Drive Santa Clarita, CA 91355 Tel: (661) 753-0000 • Fax: (661) 753-0133 Website: www.princesscruises.com PULLMANTUR CRUISES Calle de la Mahonia, 2, 28043 Madrid, Spain Tel: +34 902 09 55 12 Website: www.pullmantur.es REGENT SEVEN SEAS CRUISES 7300 Corporate Center Drive Miami, FL 33126 Website: www.rssc.com ROYAL CARIBBEAN INTERNATIONAL 1050 Caribbean Way Miami, FL 33132 Tel: (305) 539-6000 • Fax: (305) 374-7354 Toll Free: (800) 327-6700 Website: www.royalcaribbean.com SEABOURN 300 Elliott Avenue West Seattle, WA 98119 Tel: (866) 755-5619 Website: www.seabourn.com TUI CRUISES Heidenkampsweg 58 20097 Hamburg, Germany Website: www.tuicruises.com

N°1 ST. MAA RTEN N°1 PORT IN THE CA RIBBEA N

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37 PRISTINE BEA CHES, 300+ GOURMET RESTA URA NTS MORE THA N 50 TOURS A ND EX CURSIONS. THE DUTY FREE SHOPPING MECCA OF THE CARIBBEAN - PHILIPSBURG. WWW.PORTSTMA WWW.PORTSTMAARTEN.COM ARTEN.COM

Cruise Executive Listing Carnival Corporation & plc Micky Arison, Chairman David Candib, Vice President, Development & Operations - Global Port & Destination Development Arnold Donald, President & CEO Jesus Mendez, Port Manager, Cozumel Cruise Terminal Paolo Raia, Vice President, Global Strategic Sourcing, Food & Beverage Carnival Cruise Line Hein Erasmus, Product Manager, Shore Excursions Lilla Ferenci, Product Manager, Shore Excursions Melinda Gyarmati Oliveras, Product Manager, Shore Excursions Priscilla Molina, Product Manager, Shore Excursions Renata Ribeiro, Sr. Vice President, Guest Commerce Ugo Savino, Sr. Manager, Itinerary Strategy and Planning Leon Sutcliffe, Director, Ports of Call & Government Relations Erika Tache, Director, Product Development, Shore Excursions Terry Thornton, Sr. Vice President, Port Operations, Guest Care & Carnival International Carlos Torres De Navarra, Vice President, Strategic & Commercial Port Development Michael Hunssinger Turek, Vice President, Carnival Adventures

MSC Cruises (USA) Inc. Hans Hesselberg, Sr. Vice President, Hotel Operations Albino Di Lorenzo, Vice President, Cruise Operations Valentina Pietropaolo, Product Shore Excursion Manager Richard Sasso, Chairman Norwegian Cruise Line Holdings, Ltd. Adriana Cano, Director, Hotel Supply Chain Management Colista James, Sr. Director, F & B Supply Chain Management & Brand Protection Christine Manjencic, Vice President, Destination Services Operations Jennifer Marmanillo, Director, Itinerarry Planning Steven Moeller, Vice President, Commercial Development Howard Sherman, Executive Vice President, Onboard Revenue & Destination Services

Holland America Group Lisa Banner, Manager, Shore Excursions Heather Householder, Product Manager, Shore Excursions Mary-Ann Isinger, Manager, Port Operations Chris Martin, Director, Port Operations Matthew Sams, Vice President, Caribbean Relations & Private Island Operations Elena Vlad, Director, Operations & Product Development

Royal Caribbean Cruises Ltd. Vina Adams, Sr. Manager, Procurement Food & Beverage Chris Allen, Vice President, Global Deployment & Itinerary Planning Tom Anderson, Director, Product Development, Global Tour Operations Melissa De La Cruz, Account Manager, Product Development, Global Tour Operations Jorge Delgado, Vice President, Business Development Adam Goldstein, President & COO Federico Gonzalez-Denton, Associate Vice President, Government Relations Latin America & Caribbean Roberta Jacoby, Managing Director, Global Tour Operations Michael Jones, Sr. Vice President, Supply Chain, Travel, Port Services & Workplace Solutions LeVar Kennings, Manager, World Wide Port Operations Bruna Milazzotto, Manager, International Port Operations Marc Miller, Director, Deployment & Itinerary Planning Thomas J. O'Sullivan, Senior Manager, Commercial Development Miguel Reyna, Director, Commerical Development John Tercek, Vice President, Commercial and New Business Development Penny Zeilman, Account Manager, Global Tour Operations

Holland America Line Orlando Ashford, President

TUI Cruises GmbH Christopher Szel, Junior Shore Excursion Manager

Disney Cruise Line Russell Daya, Executive Director Marine & Port Operations, Port Developments & Itinerary Planning Karl Holz, President, Executive Management Arnaldo Zanonato, Sr. Manager, Port Adventures Michelle Moraga, Port Adventures Manager

Why Do the World’s Largest Cruise Ships Choose One of the Caribbean’s Smallest Islands? Close to other islands. Far from ordinary Cruise lines prefer St. Kitts because it’s close to other island destinations and provides passengers with easy access to an unforgettable day of authentic experiences. Our two berths (1,100 ft long with minimum depth of 28 ft) are just steps from the historic capital of Basseterre and within easy range of thrilling half-day adventures further afield. Please contact us for a confidential review of your requirements. P.O. Box 132 • Pelican Mall • Basseterre, St. Kitts (869) 465-4040

Explore www.StKittsTourism.kn /StKittsTourism

@StKittsTourism

/MyStKitts

October 24 Tuesday, October 24 10:15am – 11:00am

CEO & Presidents Roundtable Location: Uxmal 4 Gain insight into the industry and find out the latest and upcoming trends—and what they mean for your cruise tourism business—from FCCA Member Line Presidents, COOs, CEOs and/or Chairmen, who will deliver a brief overview of their lines’ present and future and answer questions tailored for operations in the Caribbean and Latin America. Moderator: Anne Kalosh, U.S. Editor of Seatrade Cruise Review and Seatrade Cruise News Panelists: • Micky Arison, Chairman, Carnival Corporation & plc • Arnold Donald, President & CEO, Carnival Corporation & plc • Orlando Ashford, President, Holland America Line • Richard Sasso, Chairman, MSC Cruises (USA) Inc. • Adam Goldstein, President & COO, Royal Caribbean Cruises Ltd, & Chairman, FCCA

Tuesday, October 24 1:30pm – 3:00pm

Creating the Ultimate Destination Experience Location: Uxmal 4

Moderator: Arnaldo Zanonato, Senior Manager, Port Adventures, Disney Cruise Line, & Chairman, FCCA Shore Excursion Committee Panelists: • Erika Tache, Director, Product Development - Shore Excursions, Carnival Cruise Line • Albino Di Lorenzo, Vice President, Cruise Operations, MSC Cruises (USA) Inc. • Federico Gonzalez, Associate Vice President, Government Relations, Royal Caribbean Cruises Ltd. • Mico Cascais, Principal, Mico Cascais Inc. • Colin Murphy, Regional Coordinator, the Americas, Global Ports Holding • Beth Kelly Hatt, President, Aquila Center for Cruise Excellence

WORKSHOPS

This will focus on ways your destination and shore excursions impact passenger experience, along with how to optimize that experience and passenger satisfaction by displaying a destination’s magic and history from a passenger’s first step off the ship until returning with stories to tell their friends and family.

Panelists in bold are FCCA Platinum Associate Members. 21

October 25 Wednesday, October 25 2:00pm – 3:30pm

Purchasing Practices for the Cruise Industry Location: Uxmal 4 This diverse group of panelists will outline the approach for suppliers to target the cruise lines. Learn from the perspective and experience of both cruise executives and major cruise industry suppliers so you can stock up your business by becoming a successful provider for the cruise industry. Moderator: Michael Jones, Senior Vice President, Supply Chain, Travel, Port Services and Workplace Solutions, Royal Caribbean Cruises Ltd., & Chairman, FCCA Purchasing Committee Panelists: • Paolo Raia, Vice President, Global Strategic Sourcing, Food & Beverage, Carnival Corporation & plc. • Colista James, Senior Director, Food & Beverage Supply Chain Management and Brand Protection, Norwegian Cruise Line Holdings Ltd. • Vina Adams, Senior Manager, Procurement Food & Beverage, Royal Caribbean Cruises Ltd. • John Helverson, Manager, International Sales, Gordon Food Service • Eduardo Gonzalez Cid, CEO, Café Azul, S.A. de. C.V. Mexico Panelists in bold are FCCA Platinum Associate Members.

WORKSHOPS 23

October 26 Thursday, October 26 9:00am – 10:00am

Best Practices for Crisis Management Location: Uxmal 4 This will utilize the vantage points of both cruise executives and destinations to examine best practices of handling natural disasters and crises and provide an all-encompassing plan from preparation to proactive reaction, including housing and relief, evacuations, public relations, and communications with partners to supply resources. Moderator: Hon. Allen Chastanet, Prime Minister of Saint Lucia, & Chairman, Organization of Eastern Caribbean States (OECS) Panelists: • Carlos Torres de Navarra, Vice President, Commercial Port Operations, Carnival Cruise Line • Russell Daya, Executive Director, Marine & Port Operations, Port Developments & Itinerary Planning, Disney Cruise Line • Albino Di Lorenzo, Vice President, Cruise Operations, MSC Cruises (USA) Inc. • Federico Gonzalez, Associate Vice President, Government Relations, Royal Caribbean Cruises Ltd.

WORKSHOP 25

Mérida, Mexico Welcomes FCCA Cruise Conference & Trade Show Attendees and the Investment to Its Cruise Tourism Future Mérida, Mexico Welcomes FCCA Cruise Conference & Trade Show Attendees and the Investment to Its Cruise Tourism Future. While reading this, you might already be experiencing some of what Mérida, Mexico has to offer. Perhaps you just learned that it is the capital and largest city in the state of Yucatán and home to the Progreso Cruise Ship Terminal, or you just saw carved Maya stones used in the downtown buildings or walked through one of the largest centro histórico districts in the Americas. That’s because Mérida and the state of Yucatán decided to invest in its cruise tourism future by hosting the FCCA Cruise Conference & Trade 26

Show. For more than 20 years, destinations have increased their cruise tourism impact by hosting the annual FCCA Cruise Conference & Trade Show. From triple-digit growth in passenger and vessel arrivals to the development of new piers and cruise destinations, event hosts have directly benefited from spotlighting their products, experiences and infrastructure to 1,000 stakeholders and the industry’s most influential decision makers—over 100 executives, presidents and CEOs from FCCA’s 18 Member Lines. “I believe one of the cruise industry’s greatest assets is our economic contribution for the destinations we call,” said Micky Arison, chairman of Carnival Corporation & plc and past-

chairman of the FCCA. “The main focus of the FCCA Cruise Conference & Trade Show is to help all involved improve their share of that economic impact, and I look forward to seeing the positive results from Mérida displaying its products and ability to organize an event of this magnitude.” Mérida knows the significance of hosting the FCCA Cruise Conference & Trade Show because of watching the results in Cozumel, which hosted the event twice. After first hosting it in 2007, Cozumel experienced a more than 21 percent jump in passenger arrivals between 2006 and 2008. And riding the wave after recently hosting it in 2015, Cozumel looks poised to welcome a world’s-leading 3.82 million FCCA Member Line passengers in 2018, catapulting from 2.65 million in 2013—a 44 percent increase, and 88 percent more than 2006.

As Mérida recognizes, these numbers extend far beyond the cruise pier; they directly benefit the economy, to the tune of $23.9 million, in addition to 609 jobs paying $3.6 million in wages, directly generated by cruise tourism in Progreso, per the the Business Research & Economic Advisors (BREA) 2015 study, Economic Contribution of Cruise Tourism to the Destination Economies. These numbers represent direct benefits for local citizens, with $16.8 million in passenger spending and $1.8 million in crew spending going towards the purchases of goods and services, including food and beverage at restaurants and bars, shore excursions, ground transportation and retail purchases. And the $5.4 million in cruise line expenditures went to taxes and fees, port costs and purchases of local products and services. Plus, cruise tourism brings indirect 27

contributions like supplies purchased by tour operators, restaurants and port authorities, as well as spending from cruise passengers who return as stay-over guests. By these numbers, a 20 percent passenger volume increase means a large economic boost for Mérida and the state of Yucatán. Progreso expects more than 400,000 FCCA Member Line passengers this year through 132 calls, so besides bringing an additional 80,000 passengers and 26 calls, that 20 percent surge would provide approximately an extra $6.62 million to the economy through an additional $4.63 million in passenger spending, $493,000 in crew spending and $1.49 million in cruise line spending.

Plus, the destination would see commensurate increases in its employment wages and indirect contributions. Even a single call from a mid-sized ship (130,000 GRT with 3,000 passengers and 1,250 crew) would carry a large economic wake, roughly $285,080—$173,640 in passenger spending, $55,440 in crew spending and roughly $56,000 in cruise line expenditures. Considering the potential economic impact, it becomes easy to understand why Mérida and the state of Yucatan decided to invest in its economy and cruise tourism by hosting the FCCA Conference & Trade Show.

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FCCA Foundation Online Cruise Auction Win a cruise for a fraction of its retail value while supporting a worthy cause during the FCCA Foundation’s online auction, starting on October 24 at 12 p.m. and ending on November 3, 2017 at 12 p.m. at: www.f-cca.com/auction. FCCA Member Lines graciously donated the below cruise vacations to assist with this event and the FCCA Foundation—a non-profit, charitable organization that aids humanitarian causes in the Caribbean and Latin America. With all proceeds benefiting the FCCA Foundation, the online auction lets bidders enjoy cruising, saving and knowing they helped efforts like disaster relief; donations to schools, hospitals and orphanages; and bringing smiles to thousands of underprivileged children during the Holiday Gift Project. Note: Certificates are cruise only. Winners are responsible for organizing transfers, hotel & air. Certificate does not include port fees, taxes or gratuities. Certificates not valid on ships in their inaugural year. ** Some exclusions apply. No holiday sailings. The FCCA reserves the right to cancel any cruise auction if the bidding does not reach the undisclosed minimum. Winners will be notified if the bidding exceeded the amount needed to verify the auction as “valid,” and the FCCA reserves the right to suspend any auction without notice, without any claims or prejudice. By bidding you automatically adhere to these rules and can make no claims against the FCCA or its Member Lines. All auctions are final, and payment must be made within 15 days. Carnival Cruise Line 7-Day Cruise for two on the most popular cruise line in the world. Imagine a tropical paradise at your fingertips complete with sun-drenched cays, endless beaches, and historical landmarks to behold. A Caribbean adventure with Carnival will have you setting foot on white sandy beaches and strolling down world-famous marketplaces. Because you're sailing onboard the Fun Ship, you'll have a blast getting there – enjoy onboard fun, games, activities, and fantastic entertainment. Enjoy gigantic waterslides, towering amphitheaters, and a breadth of new activities that will occupy your imagination for years after your voyage. 7-Day Cruise for two in an oceanview stateroom. Choose from various vessels and ports of calls. Not valid on Carnival Horizon, other exclusions may apply. Valid Dates: November 23, 2017 – November 23, 2018. Starting Bid - $ 500.00 Estimated Value - $ 1,500.00 *non transferrable and cruise only. Air fare, transportation, hotel, onboard purchases, shore excursions, gratuities, travel visas and insurance are not included. Not available on ships in their inaugural year. Other restrictions may apply.

Carnival Cruise Line 7-Day Cruise for two on the most popular cruise line in the world. Imagine a tropical paradise at your fingertips complete with sun-drenched cays, endless beaches, and historical landmarks to behold. A Caribbean adventure with Carnival will have you setting foot on white sandy beaches and strolling down world-famous marketplaces. Because you're sailing onboard the Fun Ship, you'll have a blast getting there – enjoy onboard fun, games, activities, and fantastic entertainment. Enjoy gigantic waterslides, towering amphitheaters, and a breadth of new activities that will occupy your imagination for years after your voyage. 7-Day Cruise for two in an oceanview stateroom. Choose from various vessels and ports of calls. Not valid on Carnival Horizon, other exclusions may apply. Valid Dates: November 23, 2017 – November 23, 2018. Starting Bid - $ 500.00 Estimated Value - $ 1,500.00 *non transferrable and cruise only. Air fare, transportation, hotel, onboard purchases, shore excursions, gratuities, travel visas and insurance are not included. Not available on ships in their inaugural year. Other restrictions may apply.

Disney Cruise Line 4-Night Bahamas Cruise for two in an ocean view stateroom with verandah. There's magic aboard a Disney cruise ship – a feeling that you simply can't experience anywhere else. Enjoy impeccable service, explore gorgeously-constructed decks and decorations that bring to life the movies and history of Walt Disney. From the moment you step onboard,

Start bidding now at: www.f-cca.com/auction 32

FCCA Foundation Online Cruise Auction know that you're in for a remarkable Disney adventure. Watch as characters from the movies spring to life to meet and mingle with the children in your family and perhaps even join your family on off-ship excursions! 4-Night Bahamas Cruise for two departing from Port Canaveral in a deluxe oceanview stateroom with verandah sailing on the Disney Dream. Valid October 1, 2017 - October 30, 2018 – Select dates only available: October – May and August - October Starting Bid - $ 1,000.00 Estimated value - $ 3,200.00 *non transferrable and cruise only. Air fare, transportation, hotel, onboard purchases, shore excursions, gratuities, travel visas and insurance are not included. Not available on ships in their inaugural year. Other restrictions may apply.

MSC Cruises (USA) Inc. 7-Night Caribbean Cruise for two aboard MSC luxury. A cruise is so much more than destinations to visit: it's the onboard style and service that define your experience and make a journey unforgettable. MSC Cruises is a world-famous leader that specializes in true hospitality. Enjoy warm, friendly service, an international crew to charm and impress, and a staff of entertainers to make you smile and dazzle you with outstanding talent. MSC cruises feature a new level of stateroom comfort with attentive hosts, plush blankets, beautiful decorations, and delightfully-appointed common rooms. 7-Night Caribbean Cruise for two in a balcony stateroom. Choose from various vessels and port of calls Valid Dates (Seasonal Dates) October 2017 – March 2018. Starting Bid - $ 500.00 Estimated value $ 1,800.00 *non transferrable and cruise only. Air fare, transportation, hotel, onboard purchases, shore excursions, gratuities, travel visas and insurance are not included. Not available on ships in their inaugural year. Other restrictions may apply

Norwegian Cruise Line 7 – Day Caribbean Cruise for two aboard Norwegian Escape. If there were a word to encapsulate your entire Norwegian Cruise Line experience, it would be this: Freedom. Enjoy the freedom to dine when and where you choose, freedom to wear the clothes that make you feel most comfortable and freedom to take advantage of everyday adventures and more fun than you've ever experienced before. Challenge one another on a Wii gigantic, two-story Nintendo screen. Shoot down fantastically wet and wild waterslides that soar above deck. And take your family out for even more fun at the lanes at an onboard bowling alley. 7-Day Caribbean Cruise for two in an Oceanview stateroom aboard Norwegian Escape Valid Dates: October 2017-October 2018. Starting Bid - $ 500.00 Estimated Value - $ 1,500.00 *non transferrable and cruise only. Air fare, transportation, hotel, onboard purchases, shore excursions, gratuities, travel visas and insurance are not included. Not available on ships in their inaugural year. Other restrictions may apply

Start bidding now at: www.f-cca.com/auction 33

FCCA Foundation Online Cruise Auction Norwegian Cruise Line 7 – Day Caribbean Cruise for two aboard Norwegian Getaway If there were a word to encapsulate your entire Norwegian Cruise Line experience, it would be this: Freedom. Enjoy the freedom to dine when and where you choose, freedom to wear the clothes that make you feel most comfortable and freedom to take advantage of everyday adventures and more fun than you've ever experienced before. Challenge one another on a Wii gigantic, two-story Nintendo screen. Shoot down fantastically wet and wild waterslides that soar above deck. And take your family out for even more fun at the lanes at an onboard bowling alley. 7 – Day Caribbean Cruise for two in an Oceanview stateroom aboard Norwegian Getaway Valid Dates: October 2017-October 2018 Starting Bid - $ 500.00 Estimated Value - $ 1,500.00 *non transferrable and cruise only. Air fare, transportation, hotel, onboard purchases, shore excursions, gratuities, travel visas and insurance are not included. Not available on ships in their inaugural year. Other restrictions may apply

Norwegian Cruise Line 7 – Day Caribbean Cruise for two aboard Norwegian Getaway If there were a word to encapsulate your entire Norwegian Cruise Line experience, it would be this: Freedom. Enjoy the freedom to dine when and where you choose, freedom to wear the clothes that make you feel most comfortable and freedom to take advantage of everyday adventures and more fun than you've ever experienced before. Challenge one another on a Wii gigantic, two-story Nintendo screen. Shoot down fantastically wet and wild waterslides that soar above deck. And take your family out for even more fun at the lanes at an onboard bowling alley. 7 – Day Caribbean Cruise for two in an Oceanview stateroom aboard Norwegian Getaway Valid Dates: October 2017-October 2018 Starting Bid - $ 500.00 Estimated Value - $ 1,500.00 *non transferrable and cruise only. Air fare, transportation, hotel, onboard purchases, shore excursions, gratuities, travel visas and insurance are not included. Not available on ships in their inaugural year. Other restrictions may apply

Norwegian Cruise Line 4– Day Cuba Cruise for two aboard Norwegian Sky If there were a word to encapsulate your entire Norwegian Cruise Line experience, it would be this: Freedom. Enjoy the freedom to dine when and where you choose, freedom to wear the clothes that make you feel most comfortable and freedom to take advantage of everyday adventures and more fun than you've ever experienced before. Challenge one another on a Wii gigantic, two-story Nintendo screen. Shoot down fantastically wet and wild waterslides that soar above deck. And take your family out for even more fun at the lanes at an onboard bowling alley. 4– Day Cuba Cruise for two in an Oceanview stateroom aboard Norwegian Sky Valid Dates: October 2017-October 2018 Starting Bid - $ 500.00 Estimated Value - $ 1,200.00 *non transferrable and cruise only. Air fare, transportation, hotel, onboard purchases, shore excursions, gratuities, travel visas and insurance are not included. Not available on ships in their inaugural year. Other restrictions may apply

Start bidding now at: www.f-cca.com/auction 34

FCCA Foundation Online Cruise Auction Oceania Cruises 6-Day Cruise for two aboard the M/S Insignia - valid only on the December 15, 2017 sailing - Miami to Miami - Filled with a spectacular array of diverse and exotic destinations, your world awaits your discovery. There is simply no better way to explore it than aboard the elegant ships of Oceania Cruises. Relax on board our luxurious ships and savor exquisite cuisine that not only is renowned as the finest at sea, but also rivals the best restaurants ashore. Inspired by Master Chef Jacques Pépin, these culinary delights have always been a hallmark that distinguishes the Oceania Cruises experience from any other. Lavish complimentary amenities abound, and there are never supplemental charges in any of the onboard restaurants. 6-Day Cruise for two in a Category A stateroom aboard the M/S Insignia - valid only on the December 15, 2017 sailing- Miami to Miami (Ports of call: Key West, Florida - Havana, Cuba - Cozumel, Mexico - Great Stirrup Cay, Bahamas) Valid Date: December 15, 2017 Only Starting Bid - $ 1,500.00 Estimated Value - $5,198.00 *non transferrable and cruise only. Air fare, transportation, hotel, “Regent Choice” shore excursions, gratuities, travel visas and insurance are not included. Not available on ships in their inaugural year. Other restrictions may apply.

Princess Cruises Whether you favor the balmy Caribbean, majestic Alaska, the wonders of Asia or the festive Mexican Riviera, Princess Cruises can immerse you in the destination on a relaxing vacation that will change the way you see the world. Experience the colors, cultures and flavors of each region onboard through our enrichment programs like our Festivals of the World celebrations, and on shore with award-winning shore excursions that show you the best sights as well as hidden gems. You'll also dine on world class cuisine that reflects the places you are visiting, unwind in our soothing Lotus Spa and enjoy a range of entertainment options from nightly live music and headliner comedians to lavish musicals shows, a Vegas-style casino and so much more. You’ll be greeted each day by a stunning new horizon and our warm, welcoming crew will take care of your every need. See the world in a whole new way with Princess, and come back new. Princess Cruises premium vacation package valued at $ 2,500.00 USD. Princess Cruises is the destination leader sailing more than 150 itineraries visiting over 360 ports of call around the world. The package includes expert guidance from your own Princess Cruise Vacation Planner to make your vacation dreams, to the destination of your choice, come true. Princess Cruises, Come Back New! Terms and Conditions The value of this package is made available in the form of standard gift cards redeemable with Princess Cruises and applicable towards the cruise fare and TF&PE (taxes, fees and port expenses) for the cruise itinerary, stateroom category, and cruise length of your choice up to the attributed value. The recipient may choose an itinerary that costs more than the cruise package value and pay the difference to confirm the booking. Should the recipient choose an itinerary that costs less than the cruise package value, the difference may be applied to air travel purchased through Princess Cruises, transfers, Princess Vacation Protection (insurance) or applied to the guest shipboard folio to cover incidental costs like beverage charges, spa services, specialty dining or daily gratuities. All regular booking, cancellation and change policies apply at the time of booking. Starting Bid - $ 1000.00 Estimated Value - $ 2,500.00

Start bidding now at: www.f-cca.com/auction 35

For fly-in convenience, culture, non-stop entertainment, or simply relaxing in the warm Southern California sunshine, nothing beats a cruise vacation out of the Port of Los Angeles. Our world-renowned home-ported cruise lines offer exceptional accommodations and itineraries to suit any passenger preference. And when your clients are back on land, there’s no limit to the fun they can have in greater LA – one of the world’s most popular vacation destinations. So book them on a one-of-a-kind experience that they’ll truly love. Follow us on

For more information, visit ww www.portoflosangeles.org osangeles.org or www.lawaterfront.org

C R U I S E • B E A C H E S • AT T R A C T I O N S

IF BIGGER IS BETTER THEN CONSIDER US THE BEST. BEST. Why do some of the world’s world’s biggest ships now home port at Port Canaveral? W We’re e’re the closest port to Orlando and its 66 million annual visitors, which helps our home-ported ships book mor more e sailings and experience 100+ per percent cent capacities. We We recently recently invested $200 million in new construction and rrenovations, enovations, and now our cruise ter terminals minals ar are e models for the industry industry.. Finally, Finally, we’re we’re part of an amazing vacation destination all by itself. Our passengers ar are e attracted by our friendly beaches, abundant wildlife, af affordable affor fordable accommodations and spectacular rrocket ocket launches fr from om nearby Kennedy Space Center. Center.

Explore Explore the business opportunities and secure secure your future future cruise ship berth at Port Canaveral. Learn more more by contacting our Business Development Team Team at 321.783.7831 Ext 251. | www.PortCanaveral.com www.PortCanaveral.com

FCCA Conference & Trade Show Floor Plan

FCCA Trade Show Hours: Tuesday: 11:00am – 5:00pm Wednesday: 9:00am – 4:00pm Thursday: 9:00am – 3:00pm

FCCA Trade Show Exhibitors SEFOTUR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A1 U.S. VIRGIN ISLANDS DEPARTMENT OF TOURISM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .B1 PORT ST. MAARTEN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .B2 CAYMAN ISLANDS TOURISM BOARD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .B3 MINISTRY OF TOURISM OF THE DOMINICAN REPUBLIC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .B4 PUERTO RICO TOURISM COMPANY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .B5 GUATEMALA TOURISM BOARD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .C1 PROCOLOMBIA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .C2 ANTIGUA & BARBUDA TOURISM AUTHORITY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .C6 BELIZE TOURISM BOARD (BTB) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .C7 MINISTRY OF TOURISM OF EL SALVADOR (CORSATUR) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .C8 AON RISK SOLUTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .C9 BVI / TORTOLA PIER PARK LTD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .C11 SAINT LUCIA TOURIST BOARD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .C13 DISCOVERY DOMINICA AUTHORITY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .D3 BARBADOS TOURISM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .D4 TURKS & CAICOS TOURIST BOARD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .D5 VOYAGES TO LOVE CORPORATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .D6 WE SELL COOL PRODUCTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .D7 CITY SIGHTSEEING WORLDWIDE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .D8 SAINT-MARTIN TOURISM OFFICE AND PORT AUTHORITY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .D9 MARTINIQUE TOURISM AUTHORITY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .D19 GUADELOUPE ISLANDS TOURIST BOARD

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BAHAMAS MINISTRY OF TOURISM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .D22 -D23 RODMAN GURU PROMO . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .D26 UBM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .D27 PPI GROUP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .D28 AQUILA CRUISE EXCELLENCE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .D34 GRENADA TOURISM AUTHORITY (GTA) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .D36 EXPERIENCIAS XCARET . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .D38 FCCA PURCHASING BOOTH . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .D39 FCCA PURCHASING BOOTH . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .D40 COSTAMED

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FINE TASTE CLUB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .D43 GO WINE LLC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .D44 FUTURE FOODS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .D45 BLANCOS MILENIUM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .D47 SVG PORT AUTHORITY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .D49 PORT AUTHORITY OF JAMAICA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .D50 SONORA

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The port of call with French flair This Caribbean island boasts modern cruise terminals only a stone’s throw from safe and vibrant urban centers, local gourmet cuisine, unspoilt nature, and exciting excursions for everyone.

Land of natural wonders

A warm Creole welcome awaits you in Martinique!

Rich history and vibrant traditions

Pointe Simon Terminal in Fort-de-France Bay

Visit us today today

martiniquepro.org martiniquepro.org

Strong and unique culture

FCCA Essay Contest Winner WHAT WILL CRUISE SHIP PASSENGERS LEARN ABOUT MY COUNTRY? WHAT WILL THEY REMEMBER MOST AND HOLD WITH THEM? As the cruise ship passengers stand on the ship’s deck watching the idyllic island Barbados disappear into the mist, many memories of this tropical paradise float across their minds. Forever etched in their minds, would be the tour of Harrison’s Cave. They were amazed at the rock formations created over thousands of years by water dripping from the roof of the cave. The pools of crystal clear water which settle beneath the majestic waterfalls also leave visitors to the cave spell-bound. The calming sounds of the streams of water flowing by, making the visitors never want to leave beautiful Barbados. Jaden Dowridge 10 years old, West Terrace Primary St. James, Barbados

How could they ever forget the trip to Gun Hill Signal Station? They learned that the signal stations were used by the soldiers to send messages across the island using flags. The vantage point that this station offered, allowed them a picturesque 360 degrees view of Barbados.

Some of the passengers walking through the Welchman Hall Gully were amazed at the many Bajan (Barbadian) Green Monkeys leaping through the tree branches with their tails swinging. Most of the trees seen in the gully cannot be found anywhere else on the island. The passengers who had lunch on the island loved the Bajan food very much. They truly wanted to take some home so that they would always have a taste of Barbados. They also wanted recipes for fishcakes, pudding and souse as well as cou-cou and flying fish so that they could continue to tantalize their taste buds long after their trip had ended.

From the beach, many of the passengers travelled to the capital of the island, Bridgetown. For some of them, a tour around Bridgetown would be quite a learning experience. The history of Bridgetown is intriguing. They learned that Barbados’ parliament is the third oldest in the Commonwealth. During the tour, they visited the statue of Errol Walton Barrow where they learned that he was Barbados’ first Prime Minister. He was also a pilot who fought in World War II. Touring Bridgetown, exploring the caves and gullies, sampling the delicious food and meeting the locals, all of these unforgettable experiences are branded in their memories as they sail off into the night.

Junior Division Finalists: 2nd Place – Giovanni Gomez , Antigua & Barbuda 3rd Place – Wannessa Iathe Hanna, Bahamas

JUNIOR DIVISION

Most of the passengers would have gone to the beach. For some of them it might be the first time at the seaside. Relaxing on the beach helped them to understand the Barbadian flag. The yellow in the Barbados flag representing the sun and sand that they really appreciated as the sun’s rays warmed their bodies and minds. The blue representing the sky and seas was not lost to them as the aquamarine waters bathed and cooled them. As they relaxed on the white sandy beaches, they made friends with the locals and enjoyed playing games like draughts and warri with them. The cruise ship passengers were also pleased with the wide variety of fresh fish roasted and served to them right there on the beach.

SMARTER, FASTER, FRIENDLIER Ranked one of the top cruise ports in the world, Port Everglades offers the speed, service and efficiency to help your business sail smoothly — and your passengers smile wider. Visit porteverglades.net or call 800-421-0188. • Our modern, efficiently operated terminals make transit a breeze. • We move passengers from curb to ship in just 15 minutes. • We’re fully scalable — accommodating any size ship or passenger volume.

port.everglades |

• Just two miles from FLL International Airport and minutes from world-famous beaches for easy access. • Our Harbormaster Office is a one-stop concierge open 24/7. • Year-round berthing is available.

@porteverglades |

PortEvergladesFL

FCCA Essay Contest Winner WHAT WILL CRUISE SHIP PASSENGERS LEARN ABOUT MY COUNTRY? WHAT WILL THEY REMEMBER MOST AND HOLD WITH THEM? Lush rolling hills, tranquil valleys and amicable people are a few of the most memorable things that one will remember about the beautiful island of St. Lucia. This is why a British historian named St. Lucia 'Helen of the West' comparing the island to the great beauty of Helen of Troy. So what will cruise ship passengers remember most about St. Lucia? Its beautiful natural landscape and features strike a chord with many who visits its shores. Also, the people are a very fascinating bunch and two of them have been able to stand out the most; Sir William Arthur Lewis and Sir Derek Alton Walcott who both won Nobel Prizes. In addition, our cultural festival and traditions leave unforgettable memories with the people who venture into the cities and towns. Firstly, St. Lucia boasts a host of exciting natural features that will tempt the visitor to stay longer than planned. A passenger on a cruise who stops in St. Lucia will undoubtedly be amazed at the Sulphur Springs where one can bathe in natural bubbling pools of sulphur which rejuvenates the skin and walk into the world's only drive in volcano. Who would not want to enter a volcano? Well in St. Lucia you can do just that! Not far away is a ,bea utiful cascading waterfall called Diamond Falls whose colorful display of naturally occurring minerals will leave an individual speechless for such beauty has never been seen elsewhere. Taking a drive into Soufriere and Choiseul will surely not disappoint cruise visitors for on arrival in these two magnificent examples of modem Caribbean towns, one will be welcomed by the sight of the majestic towering twin peaks called Gros Piton and Petit Piton, St. Lucia's most memorable feature.

Alex Junior Gustave 13 years old, Leon Hess Comprehensive Secondary Castires, Saint Lucia

Can any other country compare its culture to that of St. Lucia? St. Lucia is home to a melting pot of races and therefore a mixed heritage that will entice anyone. The rich French Creole spoken by its people in their special dialect is music to ones ears. The newly renamed Soleil St. Lucia Summer Festival boasts showcases a mix of talent and culture that will tantalize the eyes, ears and all other senses so much that the passenger will think twice about going back to the cruise ship. The Christmas traditions of black cake, sorrel and ham will seduce the taste buds and not forgetting the Festival of Lights. That beautiful display is all anyone needs to see to be reminded of St. Lucia's dazzling beauty. To conclude, St. Lucia has been lauded and given international recognition for its natural beauty, agreeable people and multicultural heritage. Cruise ship passengers who visit St. Lucia's shores will be awestruck by its magnificence and opulence. From the stunning natural beauty to flora and fauna which graces its hills and valleys, St. Lucia is definitely the one stop that every cruise ship passenger should look forward to for it will be the most memorable time of their life. Senior Division Finalists: 2nd Place – Renee Sandy, Grenada 3rd Place – Jermasha Mellow, Dominica

SENIOR DIVISION

Having established that St. Lucia's natural landscape is to die for, it is important to note that St. Lucia's people are some of the most friendly, warmest and most amicable people you will ever meet. Not forgetting to mention that they are also very intelligent and contribute significantly to world socio-economic advancement. Why do I say so? Any cruise ship passenger who disembarks in St. Lucia cannot fail to learn something about Sir William Arthur Lewis and Sir Derek Alton Walcott. These two great men put St. Lucia on the map by making it the country with the highest number of Nobel Laureates per capita in the entire world. Now that is something anyone would remember about and island! Sir Arthur made his mark by earning the Nobel Prize in Economics in 1979 and Sir Derek earned the Nobel Prize in Literature in 1992 whose inspiration was St. Lucia's opulent vegetation, blinding white beaches and tangled multicultural heritage.

Sequence of Events MONDAY, OCTOBER 23 8:00 AM - 12:00 PM Trade Show, Exhibitor Move-in (Convention Center - Chichen Itza Exhibit Hall) 9:00 AM - 12:00 PM Conference & Trade Show Registration (Convention Center - Lobby Foyer) 12:00 PM - 2:00 PM Lunch (Fiesta Americana) 1:00 PM - 9:00 PM Trade Show, Exhibitor Move-in (Convention Center - Chichen Itza Exhibit Hall) 2:00 PM - 7:00 PM Conference & Trade Show Registration (Convention Center - Lobby Foyer) 5:00 PM - 7:00 PM One-on-One Meetings (Convention Center - Meeting Rooms Uxmal 2-8) • Carnival Corp./Carnival Cruise Line/Holland America Group - Uxmal 2 • Royal Caribbean International/TUI Cruises - Uxmal 5 • Norwegian Cruise Line - Uxmal 6 • Disney Cruise Line - Uxmal 7 • MSC Cruises (USA) Inc. - Uxmal 8

7:30 PM -

Cruise Executives & Platinum Members ONLY 9:00 PM Cocktail Reception @ Fiesta Americana Terrace

TUESDAY, OCTOBER 24 7:30 AM - 11:00 AM Trade Show, Exhibitor Move-in (Convention Center - Chichen Itza Exhibit Hall) 9:00 AM - 12:00 PM Conference & Trade Show Registration (Convention Center - Lobby Foyer) 9:30 AM - 10:15 AM Conference Opening Ceremony - (Convention Center - Uxmal 4) 10:15 AM - 11:00 AM CEO & Presidents Roundtable - (Convention Center - Uxmal 4) Moderator: • Anne Kalosh, U.S. Editor of Seatrade Cruise Review and Seatrade Cruise News Panelists: • Micky Arison, Chairman, Carnival Corporation & plc • Arnold Donald, President & CEO, Carnival Corporation & plc • Orlando Ashford, President, Holland America Line • Richard Sasso, Chairman, MSC Cruises (USA) Inc. • Adam Goldstein, President & COO, Royal Caribbean Cruises Ltd, & Chairman, FCCA

11:00 AM - 12:00 PM Trade Show Opening Ceremony - (Convention Center - Chichen Itza Exhibit Hall) 12:00 PM - 2:00 PM Lunch - (Convention Center - Chichen Itza Exhibit Hall) 1:30 PM - 3:00 PM Workshop - Creating the Ultimate Destination Experience (Uxmal 4) Moderator: • Arnaldo Zanonato, Sr. Manager, Port Adventures, Disney Cruise Line, & Chairman, FCCA Shore Excursion Committee Panelists: • Erika Tache, Director, Product Development - Shore Excursions, Carnival Cruise Line • Albino Di Lorenzo, Vice President, Cruise Operations, MSC Cruises (USA) Inc. • Federico Gonzalez, Associate Vice President, Government Relations, Royal Caribbean Cruises Ltd. • Mico Cascais, Principal, Mico Cascais Inc. • Colin Murphy, Regional Coordinator, the Americas, Global Ports Holding • Beth Kelly Hatt, President, Aquila Center for Cruise Excellence

Sequence of Events TUESDAY, OCTOBER 24 1:30 PM - 5:00 PM Trade Show (Convention Center - Chichen Itza Exhibit Hall) 1:30 PM - 6:00 PM Conference & Trade Show Registration (Convention Center - Lobby Foyer) 3:30 PM - 6:00 PM One-on-One Meetings (Convention Center - Chichen Itza Exhibit Hall) • MSC Cruises (USA) Inc. - Maya 1 • Norwegian Cruise Line - Maya 2 • Carnival Corp./Carnival Cruise Line/Holland America Group - Maya 3 • Disney Cruise Line - Maya 4 • Royal Caribbean International/TUI Cruises - Maya 5

7:00 PM - 9:00 PM

Cruise Executives & Delegates ONLY Welcome Reception @ Quinta Montes Molina

WEDNESDAY, OCTOBER 25 9:00 AM - 12:00 PM Conference & Trade Show Registration (Convention Center - Lobby Foyer) 9:00 AM - 12:00 PM Trade Show (Convention Center - Chichen Itza Exhibit Hall) 9:00 AM - 12:00 PM One-on-One Meetings (Convention Center - Chichen Itza Exhibit Hall) • MSC Cruises (USA) Inc. - Maya 1 • Norwegian Cruise Line - Maya 2 • Carnival Corp./Carnival Cruise Line/Holland America Group - Maya 3 • Disney Cruise Line - Maya 4 • Royal Caribbean International/TUI Cruises - Maya 5

Cruise Executives & Delegates ONLY 10:00 AM - 10:30 AM CEO/Presidents & Minister Reception (Convention Center - Room Uxmal 3) *By Invitation ONLY 10:30 AM - 12:00 PM CEO/Presidents & Minister Meeting (Convention Center - Room Uxmal 3)*By Invitation ONLY 12:00 PM - 2:00 PM Lunch - (Convention Center - Chichen Itza Exhibit Hall) 1:00 PM - 4:00 PM Trade Show (Convention Center - Chichen Itza Exhibit Hall) 2:00 PM - 3:30 PM Purchasing Practices for the Cruise Industry (Convention Center - Uxmal 4) Moderator: • Michael Jones, Senior Vice President, Supply Chain, Travel, Port Services & Workplace Solutions, Royal Caribbean Cruises Ltd., & Chairman, FCCA Purchasing Committee Panelists: • Paolo Raia, Vice President, Global Strategic Sourcing, Food & Beverage, Carnival Corporation & plc. • Colista James, Senior Director, Food & Beverage Supply Chain Management and Brand Protection, Norwegian Cruise Line Holdings Ltd. • Vina Adams, Senior Manager, Procurement Food & Beverage, Royal Caribbean Cruises Ltd. • John Helverson, Manager, International Sales, Gordon Food Service • Eduardo Gonzalez Cid, CEO, Café Azul, S.A. de. C.V. Mexico

2:00 PM - 6:00 PM Late Registration (Convention Center - Lobby Foyer)

Sequence of Events WEDNESDAY, OCTOBER 25 4:00 PM - 6:00 PM One-on-One Meetings (Convention Center - Chichen Itza Exhibit Hall) • MSC Cruises (USA) Inc. - Chichen Itza Exhibit Hall - Maya 1 • Norwegian Cruise Line - Chichen Itza Exhibit Hall - Maya 2 • Carnival Corp./Carnival Cruise Line/Holland America Group - Maya 3 • Disney Cruise Line - Chichen Itza Exhibit Hall - Maya 4 • Royal Caribbean International/TUI Cruises- Chichen Itza Exhibit Hall - Maya 5

6:30 PM - 8:30 PM 8:30 PM

Extravaganza Night @ Trade Show (Convention Center - Chichen Itza Exhibit Hall) Mundo Maya Museum Light & Show (Next to Exhibit Hall)

THURSDAY, OCTOBER 26 9:00 AM - 12:00 PM Trade Show (Convention Center - Chichen Itza Exhibit Hall) 9:00 AM - 10:00 AM Best Practices for Crisis Management (Convention Center - Uxmal 4) Moderator: • Hon. Allen Chastanet, Prime Minister of Saint Lucia, & Chairman, Organization of Eastern Caribbean States (OECS) Panelists: • Carlos Torres de Navarra, Vice President, Commercial Port Operations, Carnival Cruise Line • Russell Daya, Executive Director Marine & Port Operations, Port Developments & Itinerary Planning, Disney Cruise Line • Albino Di Lorenzo, Vice President, Cruise Operations, MSC Cruises (USA) Inc. • Federico Gonzalez, Associate Vice President, Government Relations, Royal Caribbean Cruises Ltd.

12:00 PM - 2:00 PM Lunch - (Convention Center - Chichen Itza Exhibit Hall) 12:00 PM - 2:00 PM Exclusive Platinum Member Luncheon (Cruise Executives & Platinum Members ONLY) 3:00 PM - 6:00 PM One-on-One Meetings (Convention Center - Chichen Itza Exhibit Hall) • MSC Cruises (USA) Inc. - Maya 1 • Norwegian Cruise Line - Maya 2 • Carnival Corp./Carnival Cruise Line/Holland America Group - Maya 3 • Disney Cruise Line - Maya 4 • Royal Caribbean International/TUI Cruises - Maya 5

3:00 PM - 7:00 PM Trade Show, Exhibitor Tear-down (Convention Center - Chichen Itza Exhibit Hall) 7:00 PM - 10:00 PM Closing Party @ Fiesta Americana

Sequence of Events FRIDAY, OCTOBER 27 Beginning at: 8:00 AM Complimentary Tours for Attendees Beginning at: 4:00 PM Platinum Member & Cruise Executive Exclusive Tour PLEASE NOTE TRANSPORTATION: Complimentary transportation will be provided to and from official conference hotels and events. You must wear your Conference badge to utilize these services. BADGES: All conference participants are asked to wear their badges at all times during the FCCA Conference. Badges will be required for admission to all social functions, business sessions and to utilize complimentary transportation services. Only conference DELEGATES will be admitted to the business sessions (workshops and one-on-one meetings). DRESS CODE: All business functions, including the Conference Opening Ceremony, are Business Casual (Sport Jackets are optional for the opening ceremony) Evening functions are as follows: • Monday evening reception is elegantly casual • Tuesday evening for the welcome party is elegantly casual • Wednesday evening for the extravaganza night is elegantly casual • Thursday evening for the closing party is elegantly casual BREAKFAST: Complimentary breakfast will be available to registered conference attendees at official listed conference hotels only.