28th Annual FCCA Cruise Conference Event Program

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1 TABLE OF CONTENTS Message from the FCCA 3 Message from the Minister of Tourism 5 Government Leaders in Attendance 7 Cruise Executives in Attendance 9 Conference Workshops • Wednesday, October 12th . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 • Thursday, October 13th 15 • Thursday, October 13th 17 Spotlight on Dominican Republic 18 Conference Agenda 28 Florida-Caribbean Cruise Association 10390 USA Today Way, Miramar, Florida 33025 Phone: (954) 441-8881 • Fax: (954) 441-3171 E-mail: info@f-cca com • Website: www f-cca com Qualifications of Delegate/Attendee FCCA, in its sole discretion, determines whether a prospective Delegate/Attendee is eligible to participate in the event Eligibility is generally limited to persons or firms who supply products and services to the cruise industry or are in good standing with the cruise industry and the FCCA Applicants who have not previously exhibited at/attended the event may be required to submit a description of the nature of their business The FCCA reserves the right to exclude or remove any person/company whose presence or behavior is undesirable and/or potentially unlawful, harmful, disrespect ful and/or causing a nuisance to other Delegates/Attendees, and the FCCA may exercise such right at its absolute discretion, notwithstanding that any such person is the employee, agent, permitted contractor of or in any way associated to the Delegate/Attendee Detailed terms and conditions are available at www f-cca com Upon purchasing a ticket for this event, I understand that I am attending the event entirely at my own risk and take full responsibility for my own health and safety during the event I pledge to follow all protocols and guidelines to mitigate any possibility of infecting others or becoming infected The Florida-Caribbean Cruise Association is in no way liable for any present or future COVID-19 infection incurred at any time by any person, in attendance or not in attendance during or after this event

Welcomes You.

Stop at any of our ports for white sand beaches, turquoise waters

picturesque towns with shopping and attractions that offer all the island experiences

passengers are looking

my

THE U.S. VIRGIN ISLANDS
visitUSVI.com
and
your
for. visitUSVI.comThis,
friend, is the American Caribbean! ST CROIX ST THOMAS ST JOHN

MESSAGE FROM THE FCCA

Micky Arison

On behalf of Florida-Caribbean Cruise Association and our Member Lines, I welcome you to the FCCA Cruise Conference in the stunning Santo Domingo, Dominican Republic This event is poised to be pivotal in helping attendees foster relationships and understanding to improve their cruise tourism business, and we have seen that communication and collaboration are more important than ever By working together, we will continue to build back even better and sail to a brighter horizon for us all

So much of the current recovery for cruise lines and destinations has been due to this, and perhaps the silver lining of the unprecedented event shined a light on enhanced cooperation between all parties –many of which are represented here and continue to be committed to interacting with each other to propel business forward

This event will offer a boatload of these opportunities throughout the business sessions, including oneon-one meetings and workshops, and networking opportunities during social functions – all geared to put attendees in direct contact with cruise executives that decide where ships call, what sells on board and how to invest in destination products and infrastructure

Better yet, these executives will be on hand specifically to help attendees do more business with the cruise industry by addressing specific issues regarding the Caribbean, Central and South America, and Mexico; discussing facets of cruise tourism business like tours and infrastructure while forming invaluable business partnerships; and targeting other ways to foster mutual benefits between cruise lines and destinations, including employment and sourcing

Plus, the Dominican Republic is ready to showcase how it “has it all” through its hospitality, culture, authentic offerings, and some of what guests see and do in this sensational destination that already hosts a strong cruise tourism product, but also has numerous projects on the agenda to increase its cruise calls and homeporting

I encourage all to take full advantage of the opportunities available, as they are focused on accomplishing what we have seen is crucial – joining cruise executives, destinations and stakeholders to improve mutual understanding and success – while also mixing business with pleasure to build stronger relationships

In fact, part of that will be celebrating a momentous occasion, FCCA marking its 50th year of operations, and I cannot think of a better way to commemorate this achievement than by doing so with the people that made it possible

3
.
Chairman, Carnival Corporation & PLC Chairman, FCCA

MESSAGE FROM THE MINISTER OF TOURISM

It’s an honor for the Dominican Republic to be hosting the Florida-Caribbean Cruise Association (FCCA) 2022, in Santo Domingo, the first city in the American continent, and to welcome all the executives of the FCCA member lines, delegates and participants to our country for this 28th edition

The Dominican Republic is in a highly lucrative position where it receives a large amount of trade, but it is mainly a destination that receives tourists by sea and air It has eight (8) international airports, five (5) cruise destinations, including six (6) ports and two (2) anchorages, a variety of marinas for boats and yachts, and domestic runways for private planes and charter flights This industry has a great impact in the tourism of our country, which is why we are very committed to work and create new alliances with cruise lines, preserving and increasing the number of passenger arrivals to our country During the seven (7) months of 2022, we have welcomed approximately 650,000 cruise ship passengers to the Dominican Republic, and we are looking forward to welcoming many more!

Our country is known for its variety of landscapes, from the sea to the mountains, valleys, dunes, and beautiful sand beaches, as well as for the hospitality and friendliness that characterize our people Currently, the country receives more than (6) million visitors a year, the highest number in the region, this reflects and commits the country even more to provide a better experience for visitors, transportation system, entertainment, historical preservation and culture, new tourist terminals and ports to attract new cruise ships and other maritime niches It also offers a list of entertainment and adventure activities as relaxing in one of our beautiful beaches, playing in one of the (26) golf courses, adrenaline activities, discovering coffee or cocoa plantations, cooling off in lagoons and water caves, exploring our diverse gastronomy Making our destination one of the best connected in the Caribbean due to the number of airports and ports

The Dominican Republic has it all As the Ministry of Tourism, we are committed to develop the cruise industry as part of our main actions and providing the tourist who visits us every day a better experience We are on our best disposal to showcase our diverse and beautiful country

Hope this conference will be very productive for everyone, that it meets all your expectations and you can enjoy what our country has to offer

Cordially, David Collado

Minister of Tourism

Dominican Republic

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GOVERNMENT LEADERS

The FCCA Member Lines thank the Government Leaders of the Caribbean and Latin America for showing their support of the Cruise Industry through their attendance at this Conference

BAHAMAS

Hon John Pinder II Parliamentary Secretary

BRITISH VIRGIN ISLANDS

Hon Kye Rymer

Deputy Premier & Minister of Communication & Works

CAYMAN ISLANDS

Hon Kenneth Bryan Minister of Tourism & Transport

CURACAO

Hon Ruisandro Cijntje Minister of Economic Development

DOMINICAN REPUBLIC

His Excellency, Mr . Luis Abinader President de la Republica Dominicana

Hon David Collado Morales Minister of Tourism

Tammy Reynoso

Viceministra de Desarrollo y Fomento

Jaqueline Mora Viceministra Técnica

Patricia Mejia

Viceministra de Gestión de Destinos

Carlos Peguero

Viceministro de Cooperación Internacional

Roberto Henriquez

Viceministro de Calidad

EL SALVADOR

Federico Anliker

President, Port Executive Commission (CEPA)

GUATEMALA

Hon Héctor Adolfo Aldana Reyes Minister of Tourism & Transportation

HONDURAS

Hon Yadira Gomez Minister of Tourism

JAMAICA

Hon Edmund Bartlett Minister of Tourism MEXICO Hon Ruben Rocha Moya Governor of Sinaloa

Rosario Torres Secretary of Tourism of Sinaloa

PUERTO RICO Hon Carlos Mercado Executive Director, Puerto Rico Tourism Company

SAINT KITTS AND NEVIS Hon . Marsha Henderson Minister of Tourism

SAINT VINCENT AND THE GRENADINES

Hon Carlos James Minster of Tourism & Civil Aviation

SINT MAARTEN

Hon Omar Ottley Minister of Tourism

UNITED STATES VIRGIN ISLANDS

Hon Joseph B Boschulte Commissioner of Tourism

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CRUISE EXECUTIVE LISTING

AIDA CRUISES

Sandra Neffgen, Head of Shore Excursions

AZAMARA

Gina Dunnett, Director, Land Product Development

Joni Lunsford, Manager, Land Product Development

CARNIVAL CORPORATION & PLC

Josh Weinstein, President & CEO and Chief Climate Officer

Charlene Drakes, Manager, Stakeholder Engagements - Caribbean Region

Juan Fernandez, Vice President, Operations Strategy

Marie McKenzie, Vice President, Global Ports & Caribbean Government Relations

Sharon Mei, General Manager, Amber Cove

Jesus Mendez Rodriguez, Port Director

Renata Ribeiro, Sr Vice President, Strategic Operations

CARNIVAL CRUISE LINE

David Candib, VIce President, Port Operations

Carlos Estrada, Director of Commercial Homeport Operations

Colleen Kastan, Product Development Manager

Vicky Rey, Vice President, Guest Care & Communications

Ugo Savino, Director, Deployment & Itinerary Planning

Leon Sutcliffe, Director of Port Operations

Erika Tache, Sr Director, Carnival Adventures

Luis Terife, Vice President, Shore Excursions, Photo & Connectivity

CELEBRITY CRUISES

Rosy Madriz, Account Manager - Celebrity Destination Team

Althea Palmer Ryan, Sr Manager - Celebrity Destination Team

DISNEY CRUISE LINE

Ralph Dahlgren, Manager, Port Operations and Development

Russell Daya, Executive Director Marine Operations

Hein Erasmus, Regional Port Adventures Manager

Jose Fernandez, Vice President, Port Strategy, Development & Operations

Joseph Gaskins, Regional Public Affairs Director

Jaco Gouws, Senior Manager, Port Adventures & Recreation

Michelle Moraga, Regional Port Adventures Manager

Harold Quesada, Manager, Deployment Planning & Strategy

EXPLORA JOURNEYS

Nicholas Radin, Destination Experiences Expert

HOLLAND AMERICA GROUP

Heather Householder, Manager, Destination Experiences

Donna Silvera Barnett, Manager, Port Operations

Mike Bush, Manager, Destination Services

Chris Martin, Director, Port Operations

HOLLAND AMERICA LINE

Gustavo Antorcha, President

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COLOMBIA WELCOMES CRUISES FROM ALL OVER THE WORLD.

Stepping off a cruise in the Greater Colombian Caribbean in search of perfect sunsets, white beaches, a blue sea, that's also green, and towering palm trees that sway in the breeze. Coupled with the carefree smiles of the local islanders.

San Andrés island, an authentic paradise and one of the best places to spend a tropical vacation.

Scan the code to embark on this adventure.

San Andres, GREATER COLOMBIAN CARIBBEAN

VISIT COLOMBIA.TRAVEL

CRUISE EXECUTIVE LISTING

MSC CRUISES

Richard Sasso, Chairman, MSC Cruises USA

Georgia Dowdall, Crew Agency & Onboarding Manager

Marisa Franco, Shore Excursions Specialist

Virginia Grimaldi, Crew Services, Central & South America Area Manager

NORWEGIAN CRUISE LINE HOLDINGS, LTD.

David Guerra, Manager, Destination Services

Jennifer Marmanillo, Director, Itinerary Planning

Frank Medina, Vice President, Latin America & Caribbean

Michelle Solorzano, Vice President, F&B Supply Chain Management

Roy Schultheis, Port Relations Director

OCEANIA CRUISES

Howard Sherman, President & CEO

PRINCESS CRUISES

John Padgett, President

ROYAL CARIBBEAN GROUP

Christopher Allen, Vice President Deployment and Itinerary Planning

Brian Attree, Sr . Manager, Worldwide Port Operations Marlene Barzana, Account Manager, Shore Excursions

Russell Benford, Vice President, Government Relations, Americas Crystal Campbell, Director, Business Integration

Jaime Castillo, Vice President, Port Services Channa Chuck, Commodity Manager, Produce & Dairy Melissa De La Cruz, Account Manager, Shore Excursions

Jaime A Lopez Diaz, Director, Investments Private Destinations

Charlene Gilmore, Program Manager, Project Management Office

Jayne Halcomb, Director, Destination Development Kaitlyn Joffe, Manager, Destination Strategy

Vina Jumpp, Associate Vice President, Global Hotel, F & B Christopher De Leo, Senior Analyst Destination Strategy & Deployment

Wendy McDonald, Regional Vice President, Government Relations Karen Guerrero Medina, Director, Destination Strategy & Deployment Marc Miller, Director, Deployment & Itinerary Planning

Melissa Morales Director, Destination Development

Andre Pousada, Regional VP, Government Relations, Latin America Katrina Rodriguez, Sr Mgr, Project Finance, Destination Development Christina Santamaria, Analyst, Destination Development

James Stawniczy, Senior Manager, Construction

ROYAL CARIBBEAN INTERNATIONAL

Michael Bayley, President & CEO

VIRGIN VOYAGES

Joanna Shultz, Analyst, Destinations

Juan Trescastro, Vice President, Global Destinations

WINDSTAR CRUISES

Kristin Badgett, Vice President, Itinerary & Revenue Planning

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One steady goal. An

of

ocean
opportunities.
Global Development Officer M: 786.351.3408 ken@excursioninsurance.com The Florida-Caribbean Cruise Association (FCCA) is pleased to announce our newest partnership. ExcursionInsurance.com has been appointed the new administrator of the FCCA Global Tour Operator Insurance Program. As the leading tour operator insurance brokerage and risk management provider, ExcursionInsurance.com shares our vision, our values and our passion for the cruise industry. Working together, we can enhance the destination experience—and broaden horizons for all of our members. To learn more about how this partnership can benefit you, contact our experts today.

OCTOBER 12

Wednesday, October 12

10:15am – 11:15am

Presidential Panel

Location: Renaissance Hotel Theater

Cruise company Presidents, CEOs and Chairmen will discuss how operations have moved full steam ahead fol lowing the unprecedented situation of COVID-19 because of the collaboration with destinations and stakeholders – and what the “new normal” will look like through the strengthened partnerships, pent-up demand, streamlined fleets with an eye on net-zero carbon emissions, and opportunities that arose in the Caribbean, Central and South America, and Mexico, including more homeporting, longer stays, increased capacity, summer cruising, multi-port calls, and an enhanced focus on local employment and sourcing

Moderator: Adam Ceserano, President, Florida-Caribbean Cruise Association

Speakers:

• Michael Bayley, President & CEO, Royal Caribbean International

• John Padgett, President, Princess Cruises

• Michele M Paige, CEO, Florida-Caribbean Cruise Association

• Richard Sasso, Chairman, MSC Cruises USA

• Howard Sherman, President & CEO, Oceania Cruises

13 13 WORKSHOP

OCTOBER 13

Thursday, October 13

9:00am – 10:30am

The New Reality of Shore Excursion Operations: Challenges and Opportunities

Location: Renaissance Hotel Theater

Shore excursion executives, insurance providers and training operators will join to evaluate how tours have changed and what that means for destinations, stakeholders and guests Identifying and overcoming chal lenges; staffing; funding; fulfilling the returned capacities; taking advantage of opportunities; ensuring safety and quality despite equipment shortages; managing complaints and expectations; providing proper commu nication; carrying the correct coverage with more guests traveling without insurance; how to innovate; what guests are looking for; and more will take centerstage

Moderator: Erika Tache, Sr Director, Carnival Adventures, Shore Excursion Operations and Revenue, Carnival Cruise Line and FCCA Shore Excursion Committee Chairperson

Speakers:

• Sandra Neffgen, Head of Shore Excursions, AIDA Cruises

• Gina Dunnett, Director, Land Product Development, Azamara

• Vicky Rey, Vice President, Guest Care and Communications, Carnival Cruise Line

• Ken Furlow, Global Development Officer, Excursion Insurance

• Beth Kelly Hatt, President, Aquila Center for Cruise Excellence

• Marc Melville, CEO, Chukka Caribbean Adventures

WORKSHOP
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OCTOBER 13

Thursday, October 13

11:00am – 12:30pm

Operating in a Post Pandemic World

Location: Renaissance Hotel Theater

Executives from the FCCA Operations Committee will detail operations in the “new normal” now that the cruise industry has again shown its strength by navigating the pandemic Discussions will feature the evolving protocols, updates from the Americas Cruise Tourism Task Force that paved the way for industry’s return, lessons learned and accomplishments from the situation, and destinations’ paths forward after weathering the storm

Moderator: Russell Benford, Vice President, Government Relations, Americas, Royal Caribbean Group and FCCA Operations Committee Chairman

Speakers:

• Marie McKenzie, Vice President of Global Ports and Caribbean Government Relations, Carnival Corporation & plc

• Albino Di Lorenzo, Sr Vice President, Port Operations & Government Relations, MSC Cruises

• Emilio Freeman, Vice President, Itineraries and Destinations, SeaDream Yacht Club

• Juan Trescastro, Vice President, Global Destinations, Virgin Voyages

• Hon Kenneth Bryan, Minister of Tourism & Transport, Cayman Islands, FCCA Strategic Development Destination Partner

• Hon Joseph Boschulte, Commissioner of Tourism, United States Virgin Islands, FCCA Strategic Development Destination Partner

WORKSHOP 17

There are few places in the world where locals and visitors alike have eternal smiles and laughter in their eyes. Welcome to Dominican Republic: a place to let your worries go and embrace the island life. Feel the grasp of a warm breeze as palm trees sway to merengue rhythms, and yourself refreshed by the cool turquoise waters of the Caribbean Sea or set your wild side free on an adventurous excursion and feel the adrenaline awake ning your senses – Dominican Republic has it all.

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Caribbean and United States. Today, the first city of the Americas, Santo Domingo, is the capital of the DR, and continues to thrive while preserving its history and original Spanish architecture.

Caribbean and United States. Today, the first city of the Americas, Santo Domingo, is the capital of the DR, and continues to thrive while preserving its history and original Spanish architecture.

diverse gastronomy taking you beyond rice and beans, our love for baseball, family, and hospitality. Together, they make up the essence of our Dominican spirit.

diverse gastronomy taking you beyond rice and beans, our love for baseball, family, and hospitality. Together, they make up the essence of our Dominican spirit.

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LANDSCAPES

The Dominican Republic is known to have the most diverse topography for a single nation in the Caribbean region. You can go from a sandy beach to a cool, mountainous town over 500 meters (1,700 feet) above sea level in less than three hours. The country’s coastline is no secret–racking up over 1,600 kilometers (1,000 miles) in total, with hundreds of accessible, breathtaking beaches. More surprisingly, DR is flanked by a series of grand mountain ranges, the most important of which–the Cordillera Central–is home to the Caribbean’s highest peak: Pico Duarte, sitting at 3,087 meters (10,128 feet).

With 25% of the land consisting of protected

areas, most of which are easily accessed, there are a myriad of reasons to venture off the beach. Explore lush valleys, cloud forests, national parks on and offshore, rivers leading to waterfalls, offshore cayes where turtles nest, ancient Taino caves shrouded in thick rainforest, or pine forests with near zero temperatures. Discover natural wonders like Lago Enriquillo, a saltwater lake so large it surpasses the size of Manhattan, home to American crocodiles and sitting at 40 meters (138 feet) below sea level, the lowest point in the Caribbean.

It won’t take long to find your favorite Domini can landscape, after the beach.

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OUR PEOPLE

Dominicans have a reputation for being among the friendliest people you’ll meet. They exude passion–in the way they speak a mile a minute, the way they dress, and dance, and in their embrace of their fellow human being, be it neighbor or visitor. Their explosive energy could be explained in their mélange of Taíno, African, and European roots. But to boot, European, Asian, and Middle Eastern communities have influenced and enriched the DR’ culture-scape since the 19th century, turning the population and culture into a fascinating melting pot. You’ll see our numerous influences showing up across regions in food, music, celebrations, and customs.

DOMINICANS TODAY

It won’t take you long to meet locals or notice the Dominican way of living. While modernism and globalization have modified the way of life in the big and small cities, Dominicans remain the same in their people-to-people interac tions. Courtesy and hospitality are core values, particularly in the countryside. Coming to the aid of visitors or a neighbor and sharing a plate of food are considered normal. Family is of the utmost importance, to be cared for and cheri shed. Head to the beach or to the river on the weekends, and you will see how Dominicans love to spend their free time with their loved ones, cooking outdoors and sharing jokes. Affectionate in words and action, romance runs in the Dominican’s blood. Life is to be shared and lived fully.

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RELIGION

A majority of Dominicans are Roman Catholic, but there are also other Christian denominations, including Jehovah’s Witnesses and Evangelists. Various forms of syncretic religion, an African influence, are still practiced in the countryside. No matter what religion it is, Dominicans are a people of faith with a strong belief in God. You will hear references to that effect in their everyday language.

GASTRONOMY

There is a plethora of Dominican dishes, ranging from soups and stews to street side fried snacks, and sweet coconut desserts. Beyond the classic Caribbean rice and beans plate are staple specialties unique to the DR. Familiarize yourself with a few of the Dominican’s staples, from table to roadside, to best enjoy your culinary adventure around the country.

Dominicans love their street foods, particularly at night, and their frituras or fried snacks. One of the most commonly picks, particularly at night, is the chimichurri or “chimi”–a juicy Dominican version of a burger, filled with a combination of grilled, seasoned meat, cabbage, onions, and tomatoes, thrown inside toasted white bread, and smothered in mayonnaise and ketchup. It is served in a small plastic bag to catch the falling bits, which you must then empty out by hand. Pica pollo or double-fried chicken is among the most popular finds roadside, as is chicharrón de cerdo or fried pork rinds.

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MUSIC

MUSIC

Dominicans are renowned for their dancing talents–you will spot them spontaneously twirling at the park, on their house veranda, or pretty much anywhere they hear their music. The DR’s sounds and instruments are influenced by West African, Spanish, and European roots. Two principal genres dominate and are synonymous with the Dominican Republic, here and around the world: merengue, and bachata. But there’s also son and a multitude of folkloric dance and music. Wherever you end up in the Dominican Republic, experiencing our music and our rhythms is as easy as stepping outside.

Dominicans are renowned for their dancing talents–you will spot them spontaneously twirling at the park, on their house veranda, or pretty much anywhere they hear their music. The DR’s sounds and instruments are influenced by West African, Spanish, and European roots. Two principal genres dominate and are synonymous with the Dominican Republic, here and around the world: merengue, and bachata. But there’s also son and a multitude of folkloric dance and music. Wherever you end up in the Dominican Republic, experiencing our music and our rhythms is as easy as stepping outside.

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TO

24 GREAT TOURS, SHOPPING, BEACHES AND RESTAURANTS WWW.PORTSTMAARTEN.COM @PortStMaarten PortOfStMaarten WE AWAIT YOUR ARRIVAL. #CRUISESXMSTYLE WELCOME
PORT ST. MAARTEN

IT’S TIME FOR PUERTO RICO.

PARADISE AWAITS.
It’s time to feel the embrace of the sun on your face, our historic trails under your feet, and our endless white sand between your toes. It’s time to book. Find out more at DiscoverPuertoRico.com/travel-professionals Old San Juan, Puerto Rico

SEQUENCE OF EVENTS

TUESDAY, OCTOBER 11

2:00 PM - 7:00 PM Conference Registration (Renaissance Hotel - Foyer del salon)

2:00 PM - 4:00 PM Coffee Break (Renaissance Hotel - Foyer del salon)

3:00 PM - 5:00 PM Private Day - Dominican Republic Government & Cruise Executives (Sponsored by Port of San Souci)

6:00 PM - 8:00 PM Private Platinum Member and Cruise Executive Reception (Renaissance HotelPalm Court - Sponsored by Grupo Rannik)

WEDNESDAY, OCTOBER 12

8:30 AM - 11:00 AM Coffee Break (Renaissance Hotel - Theater)

9:00 AM - 6:00 PM Conference Registration (Renaissance Hotel - Foyer del salon)

9:00 AM - 10:00 AM Opening Ceremony (Renaissance Hotel - Theater)

10:15 AM - 11:15 AM Presidential Panel (Renaissance Hotel - Theater)

Moderators:

• Adam Ceserano, President, Florida-Caribbean Cruise Association

Speakers:

• Gustavo Antorcha, President, Holland America Line

• Michael Bayley, President & CEO, Royal Caribbean International

• Michele M. Paige, CEO, Florida-Caribbean Cruise Association

• Richard Sasso, Chairman, MSC Cruises USA

• Howard Sherman, President & CEO, Oceania Cruises

11:30 AM - 1:00 PM Dominican Republic & Heads of Government Forum & Lunch

*By Invitation ONLY (Renaissance Hotel - Sol de Oro - Garden Building)

11:30 AM - 1:30 PM Lunch (Renaissance Hotel - Anacaona A & B - first floor)

1:30 PM - 6:00 PM One-on-One Meetings (Renaissance Hotel - Theater and meeting rooms)

1:30 PM - 6:00 PM Coffee Break @ Meetings (Renaissance Hotel - Theater and meeting rooms)

7:30 PM - 9:30 PM A Taste of the Dominican Republic Reception (Portazul, Colonial City - Sponsored by Autoridad Portuaria)

THURSDAY, OCTOBER 13

8:30 AM - 11:30 AM Coffee Break @ Workshops (Renaissance Hotel - Theater)

9:00 AM - 10:30 AM Workshop - The New Reality of Shore Excursion Operations: Challenges and Opportunities (Renaissance Hotel - Theater)

Moderator:

• Erika Tache, Sr. Director, Carnival Adventures, Shore Excursion Operations and Revenue, Carnival Cruise Line and FCCA Shore Excursion Committee Chairperson

Speakers:

• Sandra Neffgen, Head of Shore Excursions, AIDA Cruises

• Gina Dunnett, Director, Land Product Development, Azamara

• Vicky Rey, Vice President, Guest Care and Communications, Carnival Cruise Line

• Ken Furlow, Global Development Officer, Excursion Insurance

• Beth Kelly Hatt, President, Aquila Center for Cruise Excellence

• Marc Melville, CEO, Chukka Caribbean Adventures

9:00 AM - 6:00 PM Conference Registration (Renaissance Hotel - Foyer del salon)

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SEQUENCE OF EVENTS

11:00 AM - 12:30 PM Workshop - Operating in a Post Pandemic World (Renaissance Hotel - Theater)

Moderator:

• Russell Benford, Vice President, Government Relations, Americas, Royal Caribbean Group Speakers:

• Marie McKenzie, Vice President, Global Ports and Caribbean Government Relations, Carnival Corporation & plc.

• Albino Di Lorenzo, Sr. Vice President, Port Operations & Government Relations, MSC Cruises

• Emilio Freeman, Vice President, Itineraries and Destinations, SeaDream Yacht Club

• Juan Trescastro, Vice President, Global Destinations, Virgin Voyages

• Hon. Kenneth Bryan, Minister of Tourism & Transport, Cayman Islands

• Hon. Joseph Boschulte, Commissioner of Tourism, United States Virgin Islands

12:30 PM - 2:00 PM Lunch (Renaissance Hotel - Anacaona A & B - first floor)

2:30 PM - 6:00 PM One-on-One Meetings (Renaissance Hotel - Theater and meeting rooms)

2:30 PM - 6:00 PM Coffee Break @ Meetings (Renaissance Hotel - Theater and meeting rooms)

7:00 PM - 9:00 PM Reception (Sheraton Hotel - Malecon Terrace)

FRIDAY, OCTOBER 14

9:00 AM - 11:00 AM One-on-One Meetings (Renaissance Hotel - Theater and meeting rooms)

9:00 AM - 11:00 AM Coffee Break @ Meetings (Renaissance Hotel - Theater and meeting rooms)

12:00 PM - 2:30 PM Exclusive Platinum Member Day with lunch (Colonial City Tour - Sponsored by Cluster of Santo Domingo)

PLEASE NOTE

BADGES: All conference participants must wear their badges at all times during the FCCA Conference. Badges will be required for admission to all social functions, business sessions and to utilize complimentary trans portation services.

DRESS CODE: All business functions, including the Conference Opening Ceremony, are Business Casual (Sport Jackets are optional for the opening ceremony)

Evening functions are elegantly casual.

TRANSPORTATION: Complimentary transfers are provided by our partners in the Dominican Republic from the Renaissance Hotel to the airport Friday and Saturday: 4:00am, 9:00am, 11:00am, 12:00pm, 4:00pm

Wednesday Night Departure for the reception in Portazul, Colonial City is 7:00pm

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