Service Profile

Management Team

Staff Profile

Support roles from across Council

Services Delivered

Resources Profile (no. and details)

• Director Development & Environment • Manager Environment, Facilities & Regulations • Facilities Management Coordinator Current staff levels: 1 x Duty Officer (fulltime) 21 x Lifeguards (casual) 11 x Customer Services Officers (casual) 1 x Aqua Fitness Instructor (casual) 3 x Learn to Swim Instructors (casual) Minimum staff levels – winter season: 1 x Duty Officer 12 x Lifeguards 6 x Customer Service Officers 1 x Aqua Fitness Instructor 3 x Learn to Swim Instructors

Minimum staff levels – summer season: 1 x Duty Officer 20 x Lifeguards 8 x Customer Service Officers 1 x Aqua Fitness Instructor 3 x Learn to Swim Instructors

• Human Resource • Building Maintenance • Finance • Communications & Marketing • Information Technology • Aquatic recreation • Aqua aerobics • Learn to swim program • Group bookings and lane hire • Canteen • Swim Shop • Memberships and admissions Vehicles: Nil

Software: Envibe – pool operating system Ento – staff rostering system Computers: 1 x reception

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Customer & Stakeholder Profile

1 x canteen 1 x administration 1 x duty officer 2 x learn to swim tablets Phones: 2 x reception phones 1 x mobile reception Equipment: 2 x water sampling machines 3 x pool cleaners 2 x pool scoops 1 x pressure washer 8 x dividing board covers Canteen equipment – 2 x pie warmers, hotdog warmer, refrigerated counter display unit, ice-cream freezer, 2 x 2 door drink fridges, benchtop deep fryer, large deep fryer, grill, sandwich press Hoist and wheelchairs Software: Envibe pool operating system ($15K p/yr for annual licence/subscription) Ento staff rostering system ($10K p/yr for annual licence/subscription) Hootsuite social media tool ($2K p/yr contribution towards council’s annual licence/subscription)

Other: First aid room, bed, partition and first aid supplies 2 x plant rooms, chemicals, toolboxes Lifeguard rescue equipment

Customers: • General public • Recreational users • Holiday makers • Lap swimmers • Parents, children and families • Teenagers and adolescents • Learn to swim students & their parents • Physiotherapy clients • NDIS clients and caregivers • School groups –competitions/carnivals/fun days Stakeholders: • Ratepayers • Council and Councillors • Council staff • Surrounding residents/local government areas Target Groups: • Families – splash park/recreation • Sporting groups – training / rehabilitation • School groups • Learn to swim students • Adults/seniors aqua fitness • Physiotherapy / rehabilitation providers • NDIS providers • Swim clubs

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• Sporting groups –training/rehab • Swimming clubs – regular training/competitions • Competitive swimming leagues/groups Marketing Tools Website Domain: www.corowaaquaticcentre.com.au Facebook page: www.facebook.com/corowaaquaticcentre/ Email: swim@corowaaquaticcentre.com.au Hootsuite Related Legislation Local Government Act 1993

Related Strategies / Policies

Office of Local Government - Practice Notice 15 – Water Safety State-wide Mutual – Signs as Remote Supervision - Best Practice Manual Royal Lifesaving Pool Operations Guidelines

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