ISEMOA final publication

Accessible and energy-efficient mobility for all!

Accessible and energy-efficient mobility for all!

IMPRINT

2

The ISEMOA quality management system is de-

Legal disclaimer: the sole responsibility for the con-

veloped within the European project ISEMOA that

tent of this publication lies with the authors. it does

involves partners from 15 European countries.

not represent the opinion of the european commu-

The 3-year project began in May 2010 and is sup-

nities. the european commission is not responsible

ported by the European Commission within the

for any use that may be made of the information con-

IEE-programme.

tained therein.

Publisher: Austrian mobility research – fgm Amor

Copyright: Austrian mobility research – fgm-Amor

schoenaugasse 8a, 8010 graz, AUstriA

on behalf of the isemoA project consortium; Austria,

michaela Kargl, e-mail: kargl@fgm.at

2013; copies of this publication – also of extracts

phone: +43 / 316 / 810451-15

thereof – may only be made with the permission of

Graphic Design: fgm-Amor

and with reference to the publication title and the

Photos (cover): www.eltis.org (7), fgm-Amor (1)

publisher and if a sample copy is provided.

Accessible And energy-efficient mobility for All!

content 1

Executive Summary ............................................................................................. 4

2

Accessibility – why we need it ............................................................................. 6

3

Introduction to the ISEMOA project ................................................................... 10

4

Work programme overview ...............................................................................

4.1 developing the isemoA Qms ..................................................................

4.1.1 taking into account the needs and expectations of the stakeholders ...................................................................

4.1.2 building on existing experiences and good practice ............................................................................

4.1.3 Applying a holistic approach ....................................................

4.1.4 following an iterative development process ...........................

4.2 implementing the isemoA Qms in municipalities, cities and regions ....................................................................................

4.2.1 How does the isemoA methodology work? .............................

4.2.2 implementation of the isemoA Qms in 18 sites across europe ...........................................................................

4.3 training of isemoA auditors ...................................................................

4.4 raising awareness of the importance of accessibility and promoting the isemoA Qms ............................................................

13 14

Evaluation of ISEMOA in Europe .......................................................................

5.1 drivers for municipalities / cities / regions to implement isemoA .............................................................................

5.2 summary of the challenges faced ..........................................................

5.3 success stories .......................................................................................

37

5

15 17 19 21 22 23 29 33 36

38 39 40

6

Conclusions and recommendations .................................................................. 45

7

Project consortium ............................................................................................. 48

Accessible And energy-efficient mobility for All!

3

1

executive summary isemoA – improving seamless energy-ef-

Within the isemoA project, a tailor-made

ficient mobility-chains for all was a 3-year

quality-management system (isemoA Qms)

project (may 2010 –2013), supported by the

for improving accessibility in municipalities /

iee within the steer programme. in isemoA

cities and regions was developed.

20 organisations from 16 european countries

based on the underlying principles of total

worked together to support local and regional

Quality management, isemoA views improv-

authorities in their efforts to improve acces-

ing accessibility as a dynamic process, which is

sibility and thus to enable all their citizens to

illustrated by the isemoA quality cycle.

adopt a less car-dependent lifestyle.

ISEMOA quality cycle

CO

ND

I

ON

MO EV N A

PRE

TI

& NG RI ION O IT U AT L

PRECONDITIONS User needs and involvement, current state, regulatory context

→

POLICY Policy on paper, leadership

→

STRATEGY Action Plan, People, Partnerships, financial resources

→

IMPLEMENTATION land-use planning, Public spaces, Public transport, seamless travel, supportive measures

→

MONITORING & EVALUATION User and society results, Process

S

→

LICY

Quality management for improving accessibility

TA

PO

IMPLEMEN

ISEMOA

TI ON

S T R AT E G Y

4

Accessible And energy-efficient mobility for All!

1

EXECUTIVE SUMMARY

A facilitated audit process forms the core of the ISEMOA system. During this audit process a team of local stakeholders led by a trained ISEMOA auditor undertakes the following steps:

1 Assesses the local work on accessibility in terms of each stage of the quality cycle.

2

3

establishes a common view on the strong and weak points with current accessibility.

develops a strategy and concrete measures for improving the local work on accessibility.

Within the isemoA project, the isemoA Qms

in order to raise awareness regarding the

was successfully implemented and tested un-

isemoA Qms, 13,400 postcards and 14,000

der real-life conditions at 18 sites in 14 eu-

promotion brochures have been printed in 13

ropean countries. isemoA has proven to be

languages. An informative website has been

equally beneficial to small towns or munici-

established, and 3 newsletters have been sent

pal districts as well as large cities or regions

to more than 2,500 interested stakeholders

across europe, regardless of their level of ex-

in europe. in addition, the project partners

perience related to improving accessibility.

have submitted 50 press releases and articles to newspapers and journals, have presented

over the course of the isemoA project, the

isemoA at over 205 events and have distribut-

isemoA 'working materials' were translated

ed promotional materials to more than 6,000

into 13 languages, and 225 isemoA auditors

stakeholders across europe.

from 16 countries have been trained, in order to facilitate the implementation of the isemoA Qms across europe. these isemoA auditors are now enabled to help support and guide local and regional stakeholders, who are willing to improve accessibility in their area, by the implementation of the isemoA Qms.

Accessible And energy-efficient mobility for All!

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2

Accessibility – why we need it mobility is an integral part of our lives: every

each trip is composed of several elements

day we are “mobile”: we need to go to school

that can be depicted as the “mobility chain”:

or work, see the doctor and run errands – but

it is of utmost importance that the whole mo-

we also want to meet friends, visit a restau-

bility chain is accessible! if there is a barrier

rant, a gym or cinema or we simply fancy a

in one of the elements, then the whole mobil-

walk or cycle tour ... Accessibility is about

ity chain does not work.

getting there ... easily.

The door-to-door mobility chain

BEFORE TRIP planning the trip

organisation reservation booking

6

DURING TRIP orientation way-finding

moving along selected route

Accessible And energy-efficient mobility for All!

changing transport modes

luggage handling

finding places to rest, drink, food, toilets

AFTER TRIP parking vehicle

storage of mobility aid

providing feedback

lost-and-found counter

2

ACCESSIBILITY – WHY WE NEED IT

many people are captive car users due to lack of accessibility.

because of existing barriers, for many people it is difficult or even impossible to move around independently in public spaces or

FGM-AMOR

public transport. instead these people have to depend on cars or specialised mobility services for much of their regular trips. furthermore,

many

everyday

services

such as shops, kindergartens, workplaces, health-centres, sports- and leisure-facilities every day a significant part of the population

are often not easily accessible for pedestri-

encounters many barriers in public spaces

ans (including those who use mobility aids),

and on public transport: According to ex-

cyclists, and public transport passengers.

perts’ estimations1 more than one third of the european population are people with reduced mobility (Prm)2 and face barriers when walking or cycling in public space or using public transport. further, when also taking into account temporary and short-term conditions such as, carrying heavy bags, recovering from illness or surgery, accompanying small children, visiting a foreign country, we

Thus, by improving accessibility municipalities, cities, and regions can help their inhabitants and visitors to adopt a less car-dependent lifestyle.

see that all of us could experience reduced mobility at one time or other.

1 2

Access and inclusion – improving transport Accessibility for All, cemt/cm(2006)7finAl, p. 3.

People with reduced mobility (Prm) include people with physical and learning difficulties, chronic & acute health problems, visual impairments, mental health issues, non-average stature, little knowledge of the local language, issues orientating, as well as older people (especially those over 75 years) and children or those accompanying small children.

Accessible And energy-efficient mobility for All!

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www.etlis.org / Schiffer

www.etlis.org / Schiffer

ACCESSIBILITY – WHY WE NEED IT

www.etlis.org / Schiffer

2

✔ more independence ✔ enhanced social inclusion FGM / Schiffer

www.eltis.org / Schiffer

✔ better health

benefits of improved accessibility

✔ increased quality of life

www.eltis.org

FGM-AMOR

iStockphoto

✔ increased “social capital”

✔ energy savings

✔ cost savings ✔ less pollution

improving accessibility brings about many benefits both for individuals and for society.

8

Accessible And energy-efficient mobility for All!

2

iStockphoto

ACCESSIBILITY – WHY WE NEED IT

iStockphoto

investing in accessibility is a cost effective way of tackling the (future) challenges of demographic, economic and environmental changes.

good accessibility requires taking into account not only transport issues but also land-use planning, city-planning, construction, maintenance, economic and societal issues. cooperation across working areas and organisational borders is therefore essential for successful accessibility work.

Improving accessibility ensures that: • • •

All people can use public spaces and public transport without barriers; service quality and facilities for pedestrians, cyclists and public transport users are adapted to everybody’s needs; everyday services are also accessible for non-motorists.

Accessible And energy-efficient mobility for All!

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introduction to the isemoA project the isemoA project aimed to support local and regional authorities in europe in their efforts to improve accessibility and thus to reduce the car-dependency of their citizens and visitors.

In order to reach this aim:

10

the isemoA Qms which provides a structured framework for assessing and improving accessibility work in municipalities, cities and regions, was developed.

the isemoA Qms was tested in 18 municipalities, cities and regions in 14 european countries.

225 isemoA auditors were trained to implement the isemoA Qms in municipalities, cities and regions all over europe.

the isemoA concept was disseminated to stakeholders all over europe to raise awareness regarding the importance of accessibility and the benefits of improving accessibility.

Accessible And energy-efficient mobility for All!

INTRODUCTION TO THE ISEMOA PROJECT

the isemoA project in figures

→ 20 organisations (19 partners + 1 subcontractor) from 15 countries were involved in the project over a period of 3 years (may 2010 – 2013); → the isemoA Qms, including all working materials, is available in 13 languages; → the isemoA Qms was implemented in 18 municipalities, cities and regions in 14 european countries; → 225 people from 16 countries were trained as isemoA auditors, ready to implement the isemoA Qms in municipalities, cities and regions all over europe; → 13,400 postcards and 14,000 brochures

FGM-AMOR

3

were printed in 13 languages and distributed to stakeholders across europe;

Accessible And energy-efficient mobility for All!

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3

INTRODUCTION TO THE ISEMOA PROJECT

→ 119 isemoA presentations were made to over 200,000 participants at 205 events; → more than 2,500 interested stakeholders were informed about isemoA via 3 project-newsletters; → A project website and 3 brochures were created in 13 languages; → 50 isemoA press releases and articles were submitted to newspapers and journals; → A collection of over 30 good-practice examples were identified, which serve as inspiration for local stakeholders willing to improve accessibility in their municipality, city or region; → A database with information about more than 180 existing guidance materials on how to improve accessibility was created.

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Accessible And energy-efficient mobility for All!

Accessible and energy-efficient mobility for all! mobility without barriers – on foot, by bicycle, or by public transport The challenge: People with reduced mobility (Prm), who comprise about one third of the european population, face many barriers in public space and public transport. due to these barriers most Prm depend on a car for all their daily trips. The ISEMOA project is developing a quality-management system to support cities and regions in their efforts to improve the accessibility of public spaces and public transport.

All consultants and agencies, who want to apply isemoA in their work with local and regional authorities, are invited to attend the isemoA training workshops and become isemoA auditors. for more detailed information contact the coordinator or the isemoA partner from your country:

www.isemoa.eu

The project ISEMOA started in May 2010 and will run until May 2013. ISEMOA is co-funded by the European Union under the IEE 2009 STEER programme. Publisher: Austrian Mobility Research – FGM-AMOR (Project coordinator). Photos: www.eltis.org (11), FGM-AMOR (1). The sole responsibility for the content of this publication lies with the authors. It does not necessarily reflect the opinion of the European Union. Neither the EACI nor the European Commission are responsible for any use that may be made of the information contained therein.

4

overview of the isemoA work programme

In ISEMOA the consortium concentrated on 4 major tasks:

1

Developing a quality management system for improving the accessibility

2

Implementing and testing the ISEMOA QMS under real life conditions in

3

Training of ISEMOA auditors to enable them to implement the isemoA Qms

4

Raising awareness of the importance of accessibility as an essential pre-

work of municipalities, cities and regions across europe (the isemoA Qms);

municipalities, cities and regions throughout europe;

in municipalities, cities and regions across europe;

condition for the reduction of car-dependency and promoting the ISEMOA QMS as an efficient and effective tool for supporting local and regional stakeholders in their efforts to improve accessibility.

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4

WORK PROGRAMME OVERVIEW

4.1 developing the isemoA Qms In order to be able to develop a practical and useful quality management system for supporting local and regional authorities in their accessibility work, the ISEMOA consortium: took into account the needs and expectations of the stakeholders

built on existing experiences and good practice

p. 15

p. 17

Applied a holistic approach

Adopted an iterative development process

p. 19 → all groups of people with reduced mobility (PRM)

ISEMOA takes into account ...

→ the whole door-to-door mobility chain with sustainable transport modes

→ a comprehensive view of accessibility

→ all kinds of barriers

→

14

all steps of the work-process necessary for improving accessibility

Accessible And energy-efficient mobility for All!

p. 21

WORK PROGRAMME OVERVIEW

4.1.1 taking into account the needs and expectations of the stakeholders the project placed great emphasis on the involvement of all relevant stakeholder-groups (people with reduced mobility – Prm, city-consultants, local / regional authorities, transport operators, etc.) throughout the whole development process:

FGM-AMOR

4

Advisory Committee representatives of all relevant stakeholder groups formed the project’s Advisory committee, which provided invaluable input and advice to the project partners, and reviewed all working materials and deliverables from the point of view of the stakeholder groups.

Accessible And energy-efficient mobility for All!

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4

WORK PROGRAMME OVERVIEW

Representatives of local and regional authorities and public transport operators

Tested under real-life conditions in 18 municipalities, cities, and regions all over Europe

At the beginning of the project interviews

the isemoA Qms, which was developed

with 45 representatives of local and regional

based on the results of the stakeholder in-

authorities and 2 public transport operators

terviews, the findings of the literature review,

were conducted in 14 european countries, in

and the input from the advisory committee,

order to investigate their needs and expec-

was tested under real-life conditions in 18

tations regarding quality management- and

municipalities, cities and regions all over

audit schemes for improving accessibility.

europe. the feedback gained from the local

the results of these interviews were com-

stakeholders in these test-sites was used for

piled into the report “needs and expecta-

further improvement of the isemoA Qms.

tions of municipalities, cities, and regions regarding Qm-schemes”, which is available for download at www.isemoa.eu.

Needs of PRM and frequent barriers for PRM

Practitioners participating at the auditor training workshops in addition to the feedback from the local stakeholders in the test-sites, valuable feedback for improvement of the isemoA method

A comprehensive overview of the specific

was also obtained from the practitioners

needs of Prm and the most frequent barri-

participating at the auditor training work-

ers faced by them in public space and public

shops in 15 european countries.

transport was compiled based on findings from literature and input from the project’s advisory committee members representing different Prm groups. the results of this research work were compiled into the extensive report “needs of Prm and frequent barriers for Prm” and summarised in the brochure “Accessibility – why we need it”, both of which are available for download at www.isemoa.eu.

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Accessible And energy-efficient mobility for All!

WORK PROGRAMME OVERVIEW

4.1.2 building on existing experiences and good practice in order to avoid “reinventing the wheel” isemoA strived to build upon existing experiences and proven good practice:

ISEMOA partners analysed more than 50 existing quality management and audit schemes At the beginning of the project isemoA part-

iStockphoto

4

ners analysed more than 50 existing quality management and audit schemes in order to learn about potential success factors and pitfalls. the results of this research work were summarised in the report “compilation of Qm- and audit-schemes” with the appendix “fact-sheets of the reviewed Qm- and auditschemes”, both are available for download at www.isemoa.eu.

Accessible And energy-efficient mobility for All!

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4

WORK PROGRAMME OVERVIEW

30 examples of successfully implemented measures in order to provide local and regional stakeholders with inspiration for developing their own action plans for improving accessibility, isemoA partners selected a variety of more than 30 examples of successfully implemented measures tackling the different aspects and elements of accessibility. these examples are described in detail in the “good practice database” at www.isemoa.eu.

More than 180 of such relevant guiding materials Unfortunately there is no common european standard for accessible public spaces and public transport yet in existence. However, there are numerous national and regional guidelines, handbooks, recommendations, standards and regulations available, which tackle various aspects of the accessibility of public spaces and public transport. more than 180 of such relevant guiding materials are described in the “guideline database” at www.isemoa.eu.

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Accessible And energy-efficient mobility for All!

4

WORK PROGRAMME OVERVIEW

4.1.3 Applying a holistic approach the main aim of isemoA is to enable all people to make either all or at least part of their daily trips using sustainable transport modes, and thus develop a less car-dependent lifestyle.

Accessibility of the whole mobility chain and

be able to make trips by walking, cycling, and

accessibility of day-to-day services without a

public transport. therefore isemoA applies a

car are essential pre-conditions for people to

holistic approach and takes into account:

→ all categories of people with reduced mobility (PRM)

ISEMOA takes into account ...

→ the whole door-to-door mobility chain with sustainable transport modes

→ a comprehensive view of accessibility

→ all kinds of barriers

→

all steps of the work-process necessary for improving accessibility

Accessible And energy-efficient mobility for All!

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4

WORK PROGRAMME OVERVIEW

isemoA takes into account

→ All categories of PRM, including those

→ All kinds of barriers, such as barriers

with permanent disabilities or temporal

related to physical conditions, organisa-

impairments, people with communica-

tional and regulatory aspects, attitudes

tion difficulties, older people, people with

and behaviour of people, safety and se-

small children or carrying heavy luggage;

curity concerns;

→ The whole door-to-door mobility chain

→ All steps of the work-process neces-

with sustainable transport modes, such

sary to improve accessibility: based on

as walking (also with mobility aids),

the underlying principle of total Quality

cycling, public transport and multi-mo-

management, isemoA considers work on

dal mobility;

accessibility as a dynamic process following a continuous cycle of planning –

→ A comprehensive view of accessibility, which comprises of: • the geographical perspective (distances, location); • the availability and quality of sustainable transport (quality of pedestrian- and cycling-infrastructure, service and network issues, maintenance, frequency of public transport services, resting possibilities, public toilets, information and guidance); • barrier-free design and construction of facilities, services and information;

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Accessible And energy-efficient mobility for All!

implementation – monitoring and evaluation.

4

WORK PROGRAMME OVERVIEW

4.1.4 following an iterative development process In order to ensure that the ISEMOA QMS will be practically applicable and useful for municipalities, cities, and regions all over Europe, an iterative development process was applied:

1

based on the needs and expectations of the stakeholders (revealed by the survey and the literature research at the beginning of the project) and based on the lessons learned from the analysis of existing quality management and audit schemes, a draft version of the isemoA Qms was developed.

2

this draft version of the isemoA Qms was reviewed by the members of the isemoA Advisory committee and improved according to their comments and suggestions.

3

the isemoA Qms was then implemented and tested under real-life conditions in 18 municipalities, cities and regions in 14 european countries. feedback obtained from the local stakeholders in these 18 test-sites and lessons learned from these test-implementations were used to further improve the isemoA Qms.

Accessible And energy-efficient mobility for All!

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4

WORK PROGRAMME OVERVIEW

4.2 implementing the isemoA Qms in municipalities, cities and regions the isemoA method provides a structured framework to assess and improve a municipality’s, city’s or region’s accessibility work.

ISEMOA helps local and regional authorities to: → establish a comprehensive view of accessibility, and raise awareness regarding the importance of accessibility; → improve credibility, efficiency, and effectiveness of the work on improving accessibility; → identify strengths and weaknesses in current accessibility policy and conditions; → obtain inspiration and new ideas for improving accessibility;

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Accessible And energy-efficient mobility for All!

→ establish a structure of a systematic and effective approach for accessibility planning, implementation, and evaluation; → establish a system of effective stakeholder involvement and communication. isemoA has proven to be equally beneficial for small municipalities as well as large cities or regions all over europe, regardless of their level of experience working on accessibility. thus isemoA is suitable for any town, city and region willing to improve accessibility.

WORK PROGRAMME OVERVIEW

4.2.1 How does the isemoA methodology work? based on the underlying principle of total Quality management, isemoA considers work on accessibility as a dynamic process which is illustrated by the isemoA quality cycle.

At the core of the isemoA method is a moderated audit process: together with an exter-

& ING OR ION IT U AT L

nal auditor, the stakeholders of a municipali-

S

viders” of accessibility (staff responsible for

LICY

PO

ON

that both “users” (especially Prm) and “pro-

TI

sessed as being rather “weak”. it is crucial

I

ISEMOA Quality management for improving accessibility

TA

work on accessibility that have been as-

IMPLEMEN

tinuously improve those components of the

ND

ON

of this quality cycle, assess strengths and weaknesses and develop measures to con-

CO

TI

ty, city or region critically review all elements

PRE

MO EV N A

4

S T R AT E G Y

city planning, transport planning, road construction and maintenance, etc.) are involved in the isemoA process.

→ see also page 4

Accessible And energy-efficient mobility for All!

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4

WORK PROGRAMME OVERVIEW

the isemoA process step-by-step implementation of the isemoA Qms in a municipality, city, or region should be undertaken by a trained isemoA auditor and involves 9 steps.

STEP

1

Initiation of the impl implementation of ISEMOA

several different bodies play a role in the

nicipality, city or region appoints a person

actual accessibility of public spaces and STEP

(or a small team), who will act as the “con-

sustainable transport modes within a mu-

tact person� of the isemoA implementation

2

Preparatory nicipality,P city or region meeting and each of these can take the initiative for the implementa-

and who will be the main contact point for

tion of isemoA. it is essential that the mu-

the isemoA auditor.

STEP

STEP

24

on behalf of the municipality, city or region

3

Creation of the ISEMOA team

4 Introduction meeting In

Accessible And energy-efficient mobility for All!

4

STEP

1

WORK PROGRAMME OVERVIEW

Initiation of the impl implementation of ISEMOA

STEP

2 Preparatory meeting P

STEP

1

Initiation of the in the preparatory meeting with the contact

impl implementation of ISEMOA person, the isemoA auditor explains in detail STEP

3

the isemoA process, allof necessary preparaCreation the

tory steps, theISEMOA actors involved team (forming the STEP

2

STEP

4

“isemoA team”), their tasks and the anticipated outputs. the aim of this meeting is to clarify all open questions and to begin the preparatory steps for the isemoA process.

Preparatory meeting P Introduction meeting In

STEP

STEP

3 5

Creation of the ISEMOA team Consensus meeting C

structured discussions with “users” and “pro-

auditor. this isemoA team needs to include

viders” of public spaces and public transport STEP

both “users” (i.e. representatives of all groups

are the central element of the isemoA sys-

of Prm) and “providers” (i.e. representatives

6 of the isemoA methodology that all relevant

of authorities that are responsible for walking,

stakeholdersStrategy are involved in the process. the meeting

representatives of authorities that are respon-

contact person has to establish an isemoA

sible for city-, traffic- and land-use-planning).

4

Introduction In meeting tem. therefore it is essential for the success

STEP

5

STEP team in close cooperation with the isemoA

STEP

7

cycling and public transport issues, as well as

Consensus meeting C ISEMOA report

STEP

6

STEP

8

Strategy meeting Final meeting

STEP

STEP

7 9

ISEMOA report

Accessible And energy-efficient mobility for All!

25

Preparatory meeting P

4

STEP STEP

1 3

STEP STEP

2 4

WORK PROGRAMME OVERVIEW

Initiation Creation of of the the impl ISEMOA team implementation of ISEMOA

Preparatory meeting P In Introduction meeting

the introduction meeting is the first meeting

3 5

STEP of the isemoA team. this is when the auditor STEP

Creation ofofthe explains in detail the aims the isemoA im-

Consensus C meeting ISEMOA team plementation and how the procedure works. the auditor distributes the isemoA self-as-

ised according to the modules of the isemoA quality cycle, to the isemoA team. these isemoA self-assessment questionnaires are to be filled-in by each member of the isemoA team individually.

sessment questionnaires, which are organSTEP STEP

STEP STEP

4 6

5 7

InStrategy meeting Introduction meeting

Consensus C meeting ISEMOA report

the consensus meeting is the second meet-

elements. the most important part of this

ing of the isemoA team. the aim of this STEP STEP

meeting is the discussion about these dif-

meeting Final meeting standing of Strategy the actual level of development

this meeting gives an insight into the strong-

6 8 meeting is to arrive at a common under-

of each of the elements of the isemoA qual-

er and weaker elements of accessibility work

ity cycle. the different roles and backgrounds

and highlights whether additional interviews

of the members of the isemoA team are re-

with other stakeholders might be necessary

7 9

STEP flected in the individual assessment of the STEP

STEP

ISEMOA Followreport up

8 Final meeting

26

ferent, sometimes conflicting, points of view.

Accessible And energy-efficient mobility for All!

STEP

9

Follow up

to complete the picture.

impl implementation of ISEMOA Introduction meeting In

STEP

4

STEP

2 5 PPreparatory meeting

WORK PROGRAMME OVERVIEW

Consensus meeting C

STEP STEP

3 6

Creation of the ISEMOA team Strategy meeting

4 moA7 team is to develop a strategy and action Introduction meeting In

STEP the aim of the strategy meeting of the ise-

tion plan, that it is developed by the local / re-

STEP

gional actors themselves rather than by an

plan for improving accessibility. based on the

ISEMOA report insight of strong and weak points of acces-

external advisor. thus the role of the isemoA auditor is to guide and moderate this proc-

sibility work gained at the previous meetings,

ess and to give inspiration, input and advice

the isemoA team discusses and agrees on

wherever necessary to support the members

goals for the future and develops an action

of the isemoA team with the development of

Consensus meeting C sponsibilities and timeframes for improveFinal meeting

a tailor-made action plan, which meets the

STEP

5 8

STEP plan which includes concrete measures, re-

ment of accessibility work. it is important

needs of the local / regional stakeholders in the municipality / city / region.

for the success and actual effect of the acSTEP STEP

STEP

6 9

Strategy meeting Follow up

7 ISEMOA report

the isemoA auditor prepares the “isemoA

prepares a presentation file that can be used

report�, including the assessment of the curSTEP

by the isemoA team to present the results

rent situation, and the agreed detailed action

of the isemoA process to politicians, media,

8

Finalthe meeting plan. on demand, isemoA auditor also

STEP

etc.

9 Follow up

Accessible And energy-efficient mobility for All!

27

Strategy meeting STEP

4

STEP

5 7

Consensus meeting C

WORK PROGRAMME OVERVIEW

ISEMOA report STEP

STEP

6 8

Strategy meeting Final meeting

STEP

7

the aim of theISEMOA final meeting is to evaluate the report

successfully gone through this isemoA proc-

isemoA audit and to discuss the future plans STEP

ess will receive a certificate, which acknowl-

of the contact person with regard to isemoA.

edges the motivation and willingness to im-

9

Follow municipalities, cities andup regions that have STEP

prove accessibility in their area.

8 Final meeting

STEP

9 Follow up

About one year after the implementation of

furthermore, according to the understand-

the isemoA process, the auditor contacts

ing of quality improvement being a continu-

the local / regional authority again in order to

ous process and in order to keep momentum

learn about the experiences of the municipal-

with accessibility improvements, it is strong-

ity / city / region, the lessons learnt, sugges-

ly recommended to schedule an isemoA fol-

tions for improvement of isemoA, progress

low-up audit every 2 - 5 years after the first

of work in the municipality / city / region with

implementation of the isemoA process.

respect to the planned actions, plans for the future improvement of accessibility, etc.

28

Accessible And energy-efficient mobility for All!

4

WORK PROGRAMME OVERVIEW

4.2.2 implementation of the isemoA Qms in 18 sites across europe During the course of the project the ISEMOA QMS was implemented in the following 14 municipalities / cities and 4 regions: Name of the site

Country

Number of inhabitants

Project partner, who guided the ISEMOA audit

Municipalities / Cities Puconci

slovenia

6,200

sinergija

Holice

czech republic

6,500

nP

midleton

ireland

12,000

secAd

nowy dwor mazowiecki

Poland

28,000

its

Kolin

czech republic

31,000

ieP

Zilina

slovakia

85.300

Uni Zilina

leuven

belgium

97,300

m21

sibiu

romania

155,000

UrtP

donostia san sebastian

spain

186,200

ett

Parma

italy

188,700

ecUbA

burgas

bulgaria

209,600

bsrAem

ljubljana

slovenia

280,000

Uirs

Plovdiv

bulgaria

376,400

eAP

sheffield

United Kingdom

526,000

tAs

Regions Vallo di diano

italy

saxony switzerland

germany

60,000 135,000

AgeAs tUd

Province of styria

Austria

1,200,000

fgm-Amor

stA region south

sweden

2,200,000

trivector

Accessible And energy-efficient mobility for All!

29

4

WORK PROGRAMME OVERVIEW

SWEDEN

14

IRELAND

UNITED KINGDOM

12

18

9

2

GERMANY

POLAND

7 5

BELGIUM

CZECH REP. AUSTRIA

FRANCE

15

6

17

SLOVAKIA

1 16

ROMANIA

11 8

13

BULGARIA

ITALY

4

3

10

SPAIN

ISEMOA test-sites

30

1) Province of styria (Austria)

10)

comunità montana Vallo di diano (italy)

2) leuven (belgium)

11)

Parma (italy)

3) burgas (bulgaria)

12)

nowy dwór mazowieck (Poland)

4)

Plovdiv (bulgaria)

13)

sibiu (romania)

5) Kolin (czech republic)

14)

trafikverket region syd (sweden)

6) Holice (czech republic)

15)

ljubljana (slovenia)

7) saechsische schweiz (germany)

16)

Puconci ( slovenia)

8) san sebastian (spain)

17)

Zilina (slovakia)

9) midleton (ireland)

18)

sheffield ct (United Kingdom)

Accessible And energy-efficient mobility for All!

4

WORK PROGRAMME OVERVIEW

in total the number of people participat-

ity and construction works), as well as from

ing in the 18 local isemoA teams reached

user associations and other relevant organi-

233 stakeholders. these stakeholders came

sations (e.g. police department, public trans-

from a variety of departments (e.g. land-use

port operator).

planning, welfare / social, diversity, mobil-

the effects of these 18 implementations of the isemoA Qms within the project were threefold:

1

firstly, these implementations were beneficial for the development of the isemoA method, as they served as a “test� of the isemoA Qms under reallife conditions and the lessons learned were used to further improve the isemoA Qms;

2

secondly, these implementations were also beneficial for these 18 municipalities, cities and regions, as the implementation of the isemoA Qms helped the local stakeholders to assess the local situation with respect to accessibility, to analyse the strong and weak aspects of their current approach and to develop concrete measures to improve their accessibility work;

3

finally, these implementations helped to raise awareness of the importance of accessibility among the local community and also acted as a showcase for other municipalities, cities and regions and helped to spread information about isemoA in a regional and national context.

Accessible And energy-efficient mobility for All!

31

4

WORK PROGRAMME OVERVIEW

some interesting feedback obtained from the local stakeholders participating in the isemoA-teams was obtained:

→ 83 % of the isemoA team members found

→ 74 % of the isemoA team members would

it is important to have an external auditor

be willing to recommend an isemoA audit

doing the isemoA audit, in order to keep

to other municipalities, cities and regions;

the audit objective and unbiased; → 94 % of the contact persons stated that → 75 % of the isemoA team members agreed that the strengths and weakness-

they would be willing to take this role again in a future isemoA audit.

es revealed in the isemoA audit reflected the quality of the accessibility work in

thus the implementations of the isemoA

their municipality, city or region correctly;

Qms proved that, with the help of the isemoA Qms, the strengths and weak-

→ 72 % of the isemoA team members stated

nesses of the accessibility work in the mu-

that the action plan, which was developed

nicipality, city or region can be detected.

within the isemoA process, meets the

Practical and useful actions to improve the

needs of the municipality, city or region;

weaknesses can be formulated and compiled into an action plan. Whether or not this

→ 76 % of the isemoA team members

action plan will be carried out is up to local

found that they have learned something

factors like the available budget, the pres-

new about accessibility during the audit:

ence of somebody to push the accessibility

i.e. isemoA improved their knowledge

work forward, and political support. the fact

on accessibility, they’ve heard about rel-

that so many team members are willing to

evant documents and actions from other

recommend the system to other local and

departments for the first time, they’ve

regional authorities and that almost all con-

learned to understand different points

tact persons are willing to act as a contact

of view of the various stakeholders and

person during a subsequent audit, testify to

they’ve learned (especially during the

the value of the isemoA Qms.

site-visit) that practice often does not correspond to theory;

32

Accessible And energy-efficient mobility for All!

WORK PROGRAMME OVERVIEW

4.3 training of isemoA auditors in order to spread the idea of isemoA across

Participants were introduced to the complete

europe and in order to ensure the practi-

package of isemoA working materials and

cal usage of the isemoA Qms after the end

were trained to act as isemoA auditors and

of the project, 18 isemoA auditor training

learned how to implement the isemoA Qms

workshops were conducted in 15 european

in practice.

countries.

An “information and networking platform� was developed as a special part of the

pants learned about the importance of a com-

isemoA website, with access restricted to

prehensive view of accessibility, what kind of

isemoA auditors only. Here the auditors can

benefits improving accessibility brings about,

find all the isemoA working materials and

and how municipalities, cities and regions

additional useful information for practical

can take advantage of the isemoA method.

implementation of the isemoA Qms.

AGEAS

during these training workshops, 180 partici-

TAS

4

Accessible And energy-efficient mobility for All!

33

4

WORK PROGRAMME OVERVIEW

most of the training participants evaluated the training positively and several of the new isemoA auditors explicitly stated that they are keen on implementing the isemoA Qms in their area soon.

Will the knowledge and skills you have acquired during this training be useful in your future work as ISEMOA auditor?

60 % 50 % 40 % 30 % 20 % 10 % 0% N = 151

Did the training match your expectations?

1

2

3

4

very poor

poor

enough

good

not at all

5

very useful

60 % 50 % 40 % 30 % 20 % 10 % 0% N = 151

34

Accessible And energy-efficient mobility for All!

excellent

4

WORK PROGRAMME OVERVIEW

on site training delivery

Training methods / tools

60 % 50 % 40 % 30 % 20 % 10 % 0% N = 150

Cooperation with the trainer

very poor

poor

enough

good

excellent

very poor

poor

enough

good

excellent

80 % 70 % 60 % 50 % 40 % 30 % 20 % 10 % 0% N = 150

Accessible And energy-efficient mobility for All!

35

4

WORK PROGRAMME OVERVIEW

4.4 raising awareness regarding the importance of accessibility and promoting the isemoA Qms All isemoA partners are convinced of the im-

isemoA partners have submitted articles

portance of improved accessibility and there-

and given interviews to local, national and

fore have been very active messengers of a

international newspapers, journals and me-

comprehensive view of accessibility not only

dia and have presented isemoA at more than

in their cities, regions and countries, but also

200 national and international events.

at international level. isemoA partners have spread the idea and knowledge of isemoA

in addition to these promotional activities,

not only to politicians, decision makers and

personal contacts and experiences are equal-

experts involved in accessibility work, but

ly shown to be important to raise awareness

also to those working in other areas and to

about the importance of accessibility. for

the general public.

example,during the implementation of the isemoA Qms in 18 test-sites all over europe

in order to facilitate the dissemination of

more than 230 people participating in the lo-

isemoA all over europe, isemoA has at-

cal isemoA teams have developed a compre-

tached great importance to offering infor-

hensive view of accessibility and during the

mation in as many european languages

auditor training workshops 225 people have

as possible. for example, postcards, bro-

gained profound knowledge about all the as-

chures, and newsletters have been produced

pects of accessibility. they will help to spread

in 13 languages and the information on the

the ideas and knowledge of isemoA after the

isemoA website (www.isemoa.eu) is avail-

project’s lifetime.

able in bulgarian, czech, dutch, english, french, german, italian, Polish, romanian, slovakian, slovenian, spanish, and swedish.

36

Accessible And energy-efficient mobility for All!

5

evaluation of isemoA in europe

Lessons learned drivers for municipalities / cities / regions to implement isemoA p. 38

summary of the challenges faced

p. 39

Success stories

city of burgas, bulgaria p. 41

city of sibiu, romania p. 42

city of Holice, czech republic p. 43

city of Plovdiv, bulgaria p. 44

Accessible And energy-efficient mobility for All!

37

5

EVALUATION OF ISEMOA IN EUROPE

5.1 drivers for municipalities / cities / regions to implement isemoA Across europe, legislation and directives

many municipalities and cities in europe are

have placed accessibility issues on the politi-

already implementing measures to remove

cal agenda. in the past decade: most euro-

barriers and increase accessibility in their

pean countries have introduced some form

area. However, in most cases, these meas-

of accessibility legislation addressing the

ures remain rather fragmented and a key

built environment and transport services. it

strength of isemoA is that it will help them

is expected that in the process of implement-

to develop a more coordinated approach to-

ing the Un convention on the rights of Per-

wards improving accessibility.

sons with disabilities, national governments will continue to further develop their acces-

the interviews with local and regional stake-

sibility legislation. in addition, at eU-level, a

holders revealed that progress in the field of

european Accessibility Act is currently being

accessibility is about establishing a more ef-

developed.

fective and systematic approach in policy and planning: even though sufficient financial

this is important as across europe demo-

resources are a precondition for progress,

graphic changes such as an ageing society

knowing how to deal with accessibility issues

and rural migration will impose strong pres-

in the best way is important as well.

sure on local and regional governments to improve accessibility for all people.

38

Accessible And energy-efficient mobility for All!

5

EVALUATION OF ISEMOA IN EUROPE

5.2 summary of the challenges faced As already mentioned, a lot of local and re-

burden their budgets. in addition, many lo-

gional authorities in europe have already

cal or regional authorities are apprehen-

recognised that accessibility is increasingly

sive about implementing isemoA, as they

important, especially in an ageing society.

presume that this process would evoke the

thus many local and regional authorities in

appetite of their (Prm) citizens for further

europe would, in principle, be interested in

improvement of accessibility and they are

implementing isemoA. However, due to the

afraid of not being able to fulfil this demand.

economic crisis, many municipalities and cities in europe are struggling with finan-

therefore it is necessary that the benefits of

cial problems, and thus local authorities are

improving accessibility are promoted more

reluctant in implementing isemoA: spend-

intensely among local and regional authori-

ing money for an isemoA audit is not in ac-

ties. However, in addition to awareness rais-

cordance with their austerity programmes.

ing measures, it is also important that acces-

furthermore, they are also afraid that the

sibility issues are included in the national and

implementation of the action plan developed

international funding and financing schemes

during the isemoA process would further

for municipalities, cities and regions.

Accessible And energy-efficient mobility for All!

39

5

EVALUATION OF ISEMOA IN EUROPE

SWEDEN

14

5.3 success stories

IRELAND

UNITED KINGDOM

12

18

9

2

GERMANY

5

BELGIUM

FRANCE

POLAND

7

CZECH REP. AUSTRIA

15

1 16

6

17

SLOVAKIA

13 ROMANIA

11 8

BULGARIA

ITALY

SPAIN

4

3

10

during the isemoA project, the isemoA Qms

→ 8 of the sites reported that the isemoA

was implemented in 18 municipalities, cit-

action plan (or parts of it) had been for-

ies and regions in europe. After the isemoA

mally approved by the mayor or council

audit, the feedback from all these 18 munici-

or such an approving process was (still)

palities, cities and regions was quite positive,

on-going at the time of the follow-up

although some of the local stakeholders,

interview;

who had been invited to participate in the local isemoA teams, were rather sceptical at the beginning.

→ in a further 6 of the sites, measures from the action plan were included in other master Plans of the city;

follow-up interviews, made with the contact person of these 18 municipalities, cities and

→ 17 of the 18 sites had already imple-

regions about one year after the isemoA

mented some of the measures that had

audit, revealed that 17 of these 18 sites have

been developed in the course of the

continued with the activities induced by

isemoA audit.

isemoA: → in 10 of the sites, the isemoA team (or part of this team) has had one or more working meeting(s) during the first year after the isemoA audit;

40

Accessible And energy-efficient mobility for All!

The following section describes four specific success stories of ISEMOA implementation.

EVALUATION OF ISEMOA IN EUROPE

Municipality of Burgas

5

SUCCESS STORIES

city of burgas bulgaria

burgas, located on the bulgarian black sea

All these measures proposed in the isemoA

coast, implemented the isemoA Quality man-

Action Plan will contribute to the development

agement scheme in the framework of the

of the sustainable Urban transport Plan of

isemoA project.

burgas.

the isemoA audit helped the municipality to

the local isemoA team has held periodical

develop the accessibility-related part of the

meetings even after the end of the isemoA

sustainable Urban transport Plan. during

audit implementation. currently this team

the isemoA audit process in the municipality,

is working on a large-scale infrastructure

the local isemoA-team developed a range of

project "burgas integrated Urban transport",

measures that will be implemented in order to

financed by the operational programme "re-

improve the municipality’s accessibility work.

gional development 2007 – 2013�.

Among those measures were: the establish-

the municipality envisions implementing all

ment of a multimedia portal for information

the measures included in the isemoA action

about mobility in the city (including public

plan by the end of 2015. currently burgas par-

transport schedules and routes, bike lines,

ticipates in an energy efficiency and eco-mo-

bus lanes, bypass routes, bike parking and

bility european project, which will enable the

bike rental, parking areas, school zones,

funding of all measures included in the action

etc.), ensuring accessibility to the beach for

plan. burgas has become a leading munici-

Prm, training of public transport drivers, im-

pality in implementing energy efficiency and

provement of service quality for Prm.

mobility / accessibility actions in the country.

Accessible And energy-efficient mobility for All!

41

EVALUATION OF ISEMOA IN EUROPE

Coca Daniela Tudorache

5

SUCCESS STORIES

city of sibiu romania

the most important result of the isemoA au-

thus, the isemoA strategy in sibiu city is part

dit in the city of sibiu is the official and effec-

of the sustainable Urban mobility develop-

tive commitment of the mayor in promoting

ment Plan for the coming period 2014 – 2020,

accessibility measures following the isemoA

although, some components of the action plan

approach. Although the isemoA team in

are subject to funding being made available.

sibiu was led by the public transport operator sc tUrsib sA, both the local authority

the major lesson learnt in sibiu is the im-

and the representatives of the three Prm as-

portance of a dedicated team, whose interest

sociations in the city became more aware of

is to improve accessibility for all citizens, fo-

the importance of accessibility in their area.

cusing on their needs and expectations.

they all understood the role and the place of political factors in the isemoA Qms.

further, education and communication were among the major gains of the isemoA imple-

the action plan which was issued and signed after the isemoA strategic meeting began be implemented in 2012 and its results will be further monitored within the local strategy for long term urban development.

42

Accessible And energy-efficient mobility for All!

mentation in sibiu city, romania.

EVALUATION OF ISEMOA IN EUROPE

SUCCESS STORY Lumír Mlčák, Partnerství o.p.s

5

SUCCESS STORIES

city of Holice czech republic

in the municipality of Holice, the isemoA

the municipality applied for financial sup-

audit was implemented with the help of ex-

port from a national mobility programme for

ternal auditors from Partnerství o.p.s. An

implementing measures to improve accessi-

action plan was developed which included

bility on one route connecting a health centre

actions such as the formation of a small

and a museum. this project and the granted

team to carry on to perform future accessi-

financial support will last until 2016.

bility improvements, recruitment of partners for cooperation, submission of a grant pro-

isemoA provided new ideas to the munici-

gramme application for safe school routes

pality of Holice and helped to get financial

and for a national mobility programme, an

support that was strongly needed to im-

increase of budget for accessibility measures

prove accessibility. the cooperation within

and removal of barriers and monitoring and

the local isemoA team was fruitful for all

evaluation of the progress (with help of ques-

stakeholders,

tionnaires, etc.). this action plan was presented and approved by the mayor, and during 2012, some measures of the isemoA action plan were introduced including: reconstruction of one street (including traffic calming of the school area), and the accessibility of the health centre was improved.

Accessible And energy-efficient mobility for All!

43

EVALUATION OF ISEMOA IN EUROPE

Energy Agency of Plovdiv

5

SUCCESS STORIES

city of Plovdiv bulgaria

the energy Agency of Plovdiv (eAP) coordi-

Plovdiv municipal representatives from the

nated the realisation of the strategy and Ac-

social and infrastructure departments were

tion Plan for improving the Accessibility in

also trained to implement the isemoA Qual-

the city of Plovdiv (bulgaria). its experts gath-

ity management system and execute meas-

ered representatives from the local authori-

ures of the Accessibility Action Plan. fol-

ties and Prm organisations to provide their

lowing the success of the city of Plovdiv in

knowledge, experience and know-how when

its first step towards more accessible public

auditing the local accessibility issues. based

space and transport, the bulgarian covenant

on the gathered objective indicators data and

of mayors signatories have also shown inter-

the views of the team experts, the document

est in the training and implementation of the

was approved. the team was called-in for the

isemoA Audit.

implementation of the isemoA project and their commitment grew rapidly. the Accessibility strategy and Action Plan was presented to the deputy mayor in charge of social issues, who officially supported it.

44

Accessible And energy-efficient mobility for All!

6

conclusions and recommendations After three years of working on the isemoA

and improvement of accessibility in europe.

project, promoting a holistic view of acces-

the following section details some lessons

sibility and supporting local and regional

learned based on direct experience of work-

stakeholders in their efforts to improve ac-

ing with local and regional stakeholders –

cessibility, partners can report back on a

politicians and administrative staff of local

number of experiences and lessons learned.

and regional governments, Prm organisa-

it is hoped that these insights can help to

tions, transport and city planners, as well

further support the continued development

as consultants and experts of various fields.

Accessibility issues are on the agenda, but there is a need to introduce a holistic view of accessibility:

more and more local and regional authori-

→ therefore it is of utmost importance to

ties in europe are realising that accessibility

raise awareness that accessibility is not only

is an important issue and they have tried to

about physical barriers and accessibility is not

remove barriers on the streets and in public

only important for people with disabilities- it

transport vehicles. However, when they think

is important for all people. A comprehensive

of accessibility, most people only have in

view of accessibility needs to be applied and

mind wheelchair-users and blind people and

activities should be undertaken to establish

only think of obvious physical barriers such

accessibility as a mainstream topic.

as steps, stairs and kerbstones.

Accessible And energy-efficient mobility for All!

45

6

CONCLUSIONS AND RECOMMENDATIONS

often decision makers are not aware that accessibility is an essential precondition for decrease of car-usage:

more and more local and regional authorities

→ therefore it is important to raise aware-

in europe are realising that increasing mo-

ness that accessibility is a crucial pre-condi-

torised transport causes problems (such as

tion for enabling people to adopt a less car-

congestion, environmental pollution, noise,

dependent lifestyle.

decreased quality of life, etc.), and thus they try to motivate people to substitute car-trips for sustainable transport modes. However, many decision makers are not aware of the fact that a lot of people are captive car-users due to lack of accessibility.

there is high demand for common european accessibility standards:

there are a lot of different national and

→ many local and regional stakeholders

sometimes even regional standards exist-

(consultants, governments, Prm-represent-

ing with respect to the accessibility of pub-

atives and industries) stress the fact that

lic spaces and public transport. this often

there is an urgent necessity for europe-wide

creates confusion and uncertainty and can

harmonised standards.

hinders the improvement of accessibility at a european level.

46

Accessible And energy-efficient mobility for All!

6

CONCLUSIONS AND RECOMMENDATIONS

it is quite difficult to convince local and regional governments to invest in improvement of accessibility in the current time of economic crisis:

currently most local and regional govern-

→ therefore it is important that a compre-

ments face severe financial problems and

hensive view of accessibility is introduced

enormous budget cuts (both in terms of

and awareness regarding the benefits of im-

money and manpower). measures to improve

proving accessibility is raised. furthermore,

accessibility tend to be seen as “nice to have

public funding schemes should set a focus

but not essential” and thus the topic of ac-

on accessibility issues.

cessibility is not high on the agenda of many local and regional authorities.

there is almost no data or information regarding the mobility behaviour of people with reduced mobility (Prm) available in europe:

information regarding the mobility of Prm

→ further research activities in this field

(such as modal split, frequency / lengths / pur-

are strongly recommended.

pose of trips, etc.) is usually not collected in european countries. therefore it is neither possible to analyse the mobility behaviour of Prm nor to compare the mobility behaviour of the overall population with the mobility behaviour of Prm.

Accessible And energy-efficient mobility for All!

47

7

Project consortium PROJECT COORDINATOR Austrian mobility research (fgm-Amor), Austria PROJECT PARTNERS Agenzia gestione energia-Ambiente e sviluppo sostenibile della Provincia di salerno (AgeAs), italy black sea regional Agency for energy management (bsrAem), bulgaria Partnerstvi o.p.s. , czech environmental Partnership foundation (nP), czech republic development agency sinergija (sinergija), slovenia ecuba territorio energia Ambiente (ecUbA), italy edinburgh napier University (enU), United Kingdom energy Agency of Plovdiv (eAP), bulgaria equipo de tÊcnicos en transporte y territorio s.A. (ett), spain institute for environmental Policy, p.b.c. (ieP), czech republic mobiel21 (m21), belgium motor institute Poland (its), Poland romanian Association of Public transport (UrtP), romania south and east cork Area development ltd (secAd), ireland tAs Partnership ltd. (tAs), United Kingdom technische Universität dresden (tUd), germany trivector, sweden University of Zilina (Uni Zilina), slovakia Urban Planning institute of the republic of slovenia (Uirs), slovenia SUBCONTRACTOR mobiped, france ADVISORY COMMITTEE Adolf ratzka (independent living institute), sweden christa erhart, Austria graham lightfoot (mendes), ireland Jarmila Johnova, Petra lukesova (Prague mothers), czech republic tomasz Zwolinski (city of Krakow), Poland

48

Accessible And energy-efficient mobility for All!

50

Accessible and energy-efficient mobility for all!

does isemoA fit with your local area?

How does isemoA benefit your local area?

isemoA has proven to be equally beneficial to

→

of accessibility

small town or municipal districts as well as large city or county councils or regions across europe,

→

raise awareness regarding the importance of accessibility

regardless of their level of experience related to improving accessibility. thus isemoA is suitable

establish a comprehensive view

→

improve credibility, efficiency,

for any municipal, city, county and regional

and effectiveness of the work on

authorities willing to improve accessibility.

improving accessibility →

identify strengths and weaknesses

→

gain inspiration and new ideas for improving accessibility

do you want to know more about isemoA? Are you interested in implementing isemoA in your town / municipal council, city or county council, or region? find the contact details of

→

establish a structure of a systematic and effective approach for accessibility planning, implementation, and evaluation

→

establish a system of effective stakeholder involvement and communication

your isemoA auditor on www.isemoa.eu

Contact (project coordinator): Austrian mobility research – fgm Amor schoenaugasse 8a, 8010 graz, AUstriA michaela Kargl, e-mail: kargl@fgm.at phone: +43 / 316 / 810451-15

www.isemoa.eu Accessible And energy-efficient mobility for All!

49