eCall Model 3 is equipped with eCall, an emergency call system that automatically contacts emergency responders and communicates eCall standard information to a Public Safety Answering Point (PSAP) in the event of a serious accident or emergency. NOTE: eCall emergency call services are not available in all regions. NOTE: Information communicated to PSAP includes vehicle type, number of passengers detected in the vehicle, GPS, and the VIN. NOTE: eCall only operates over a cellular network with an adequate signal.
Using eCall eCall activates automatically if airbags deploy or a severe collision is detected. You can also activate it manually by touching Controls > Safety & Security > eCall. NOTE: Manual activation is useful to report a serious accident or to call for help if an occupant in Model 3 requires immediate attention (such as a heart attack). NOTE: Tesla is not affiliated with eCall services. Do not use eCall to contact Tesla (such as when requesting Roadside Assistance), as the call goes directly to thirdparty emergency responders. Tesla is not financially responsible for any costs associated with services dispatched through eCall.
Canceling eCall eCall can only be canceled when it is manually activated. To cancel eCall, press Cancel Call on the touchscreen. The ability to cancel is available for the stated countdown duration on the touchscreen. After countdown, the call can only be canceled by the answering agent.
Roadside Assistance
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