The Future of Corporate Reporting
Ruben Veld
Ruben Veld
Operations
Sales
Finance
www.issworld.com
TO AN OUTCOME BASED PARTNERSHIP
• Single source contract
Output based contract
Outcome based partnership
• -> Hours
-> KPI’s
-> Business Value
2005
2012
2017
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Examples of applied rules of a Vested on our contract § From a Value Proposition to a Shared Vision § Guiding Principles for the agreement § Statement of Objectives instead of Statement of Work § One page with all services and objectives (What) + OPF and QA (How) § 5 Desired Outcomes tied to the Shared Vision and the NOSE § Incentives tied to TCO, Service Experience and other outcomes § Flexible Pricing Model that optimises the TCO for Accenture § Guardrails established upfront, what are the no go’s for the parties § Governance, managing the business together instead of the supplier § Exit and transition plans interlocked with the OPF
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The shift over the years in the sourcing models, creating value beyond savings 1st Generation
2nd Generation Phase II
• Transactional outsourcing • Single service focus • Mix of insourced and outsourced • Large, operational Accenture organization • Focus on control and costs
• Output based • Strategic The future solution will partnership partnership be a platform for the • Many services next generation focused on partnership outcomes and and management innovation fully outsourced • A flexible fair and • Guaranteed balanced pricing savings upfront model • Focus on output • Full scope for ISS and experience • Shift to TCO • Lack of flexibility in contract • Still large focus on KPI’s
output based focused on kpi’s and experience
input based
2005
Troels
‘Shared vision, one team and one culture’
3rd Generation
2012
strategic partnership focused on outcomes 2017
∞
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How to create Integrated reporting
Outcome Based Dashboarding