Real Peace of Mind
MyHome, Real Peace of Mind MyHome Electrical is one of the UK’s leading electrical safety specialists. Since 2005, we have worked with some of the UK’s leading engineers to improve standards in home electrical installations.
Our research has helped us understand the value of transparent quotes, good communication and stress-free installation.
Our research has helped us understand the value of transparent quotes, good communication and stress-free installation.
If you can’t remember the last time you had your home electrics checked, then you may be exposing yourself to dangerous undetected faults.
MyHome Electrical at a glance; —— Our highly-skilled electrical engineers have 10 years experience in maintaining electrical safety within the home. —— We are accredited with ELECSA, and operate to the highest standards. —— We work with an independent, NICEIC accredited quality control supervisor that checks
the quality of each installation. —— We are part of the MyHome group. We have already helped over 3000 people in the Southeast of England and will continue to do so with our unique approach.
Electricity can kill. Each year around 70 people are killed and 350,000 seriously injured due to an electrical accident in the home. Electrical Safety First Charity 2016
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Our 4 Step Approach Survey Most companies spend £1000’s on advertising with little return. We have realised an opportunity to educate homeowners about reducing the risks of burglaries, fires and accidents in the home, while raising awareness of our brand. With our FREE Visual Inspection we provide advice on how to protect against electric shocks, faults and fires in the home. Much of the advice that we give is FREE and wont cost anything to implement. The assessment and any recommendations that we make will be left in writing for you to then do with as you please. All quotations are valid for 12 months.
Proposal Like any company, we have offers that are current and available. At the end of our FREE Visual inspection, our friendly representative will explain how to take advantage of any offers. The promotion available to you today is;
Should a time come that improving your security becomes a priority, we hope that MyHome will be the first company you think to call.
Installation Unlike other electrical companies, we conduct a full condition report prior to installation, highlighting exactly what does and does not need to be done. Our engineers are completely impartial and will advise you honestly on whether you need any work doing. You’ll receive a written report that you can take to a different provider for comparable quotes, or, should you choose us for the full installation, the cost will be refunded.
After Care With every new installation, your dedicated customer care manager will contact you the next day to ensure that the installation was clean with minimal disruption. We can arrange as many call backs as you feel necessary, or even send an engineer back free of charge to ensure that you are confident with your new installation. Our 5-year warranty provides on-going support so that you’re never alone.
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All You Need to Know: Home Electrics Wiring can be complicated, so here is a quick an easy guide to tell you everything that you need to know about electrics in your home.
FUSEBOARDS
Main Switch The main switch in the fuse box allows you to turn off the supply to your electrical installation. Some have more than one main switch. For example, electric storage heaters will have a separate fuse box. Be sure to find out where your main switch is so that in the event of an emergency you can turn the electricity off.
FUSEBOARDS
Wylex Fuse Box Older homes often have rewireable fuses that automatically disconnect the circuit to prevent danger when a fault or overload current goes above a safe level. The melted fuse breaks the faulty circuit, protecting it against overloading.
FUSEBOARDS
Circuit Breakers (MCB) Newer homes are likely to have circuit breakers in the fuse box that switch off a circuit under faulty conditions. They are similar in size to fuse-holders, but give more precise protection than fuses. When they ‘trip’, you can simply reset the switch. However, you first need to find and correct the fault.
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All You Need to Know: Residual Current Devices (RCD) An RCD is a life-saving device that is designed to prevent a fatal electric shock should a live connection be touched, such as a bare wire. It provides a level of protection that ordinary fuses or circuit breakers cannot.
The current regulation BS7671 17th Edition came into force in 2008, making it compulsory that all sockets that are for use by ordinary persons must be protected by RCD. This improves the level of protection against electric shock. If your electrical installation includes one or more RCDs, you should check that they are working properly by pushing the ‘Test’ button every three months.
When you test the RCD it should switch off the power to the areas of the home it protects. If you press the button and your RCD does NOT switch off the electricity supply to the protected circuits, or if the button does not reset, get advice from a registered electrician.
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All You Need to Know: Wiring Electricity is usually out of sight and out of mind because cables are conveniently hidden inside walls, switches and sockets, so it’s not surprising that we forget to check electrical installations for wear and tear. Faulty and ageing wiring is a major cause of electrical fires in the home. You can protect yourself by having regular checks carried out on the condition of your cables, switches, sockets and other accessories. There are clear signs that can help you tell the age of the electrical installation in your home. Look out for: —— Cables coated in black rubber, lead or fabric. —— A fuse box with a wooden back, cast iron switches or a haphazard mixture of fuse boxes.
QUICK TIP
No matter how old your electrical installation is,
—— Older round pin sockets and round light switches, braided flex hanging from ceiling roses, brown and black switches and sockets mounted in skirting boards. —— Wall-mounted light switches in bathrooms. These suggest that your installation is over 40 years old and may need rewiring. Contact a registered electrician to get a report on the condition of your installation.
Do you know when your electrics were last checked?
wiring will suffer from deterioration over time. We recommend getting a registered electrician to check your wiring every 5 years.
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Date:
Types of Wiring Do You Recognise These Cables?
WIRING
VIR (Vulcanised Indian Rubber) VIR was used to wire houses before the 1960’s. Heat generated by the copper cable causes the rubber coating to become brittle over time. This breaks the insulation down until the cables are bare. Bare cables are at high risk of causing an electric shock and/or fire.
WIRING
2 Core Our power sockets have always been earthed, however, this has not always been the case for our lights. The earth cable creates a safe flow away from any metal fitting should a live cable become loose and touch the switch casing. Without the earth cable there is a risk of electric shock.
WIRING
2 Core & Earth In an ideal world we should rewire our homes every 2530 years. However, 2 core and earth new PVC cabling can last up to 40 years. The colour of the cable will determine the age; Red & Black is pre-2004
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How Safe is My Home? Take the MyHome Quiz If the lights turn on and the television works, most of us assume that the electrics are safe, but is this really the case? MyHome have designed a simple way to identify the potential risk in your home. Simply answer all of the questions accurately and you will know whether your home is at a small medium or high risk according to our guidelines. Give it a go and see how safe you are.
How old is my wiring? 0-10 years
10-15 years
15-20 years
20-25 years
25-30 years
30+ years
1
2
3
4
5
6
How old is my fuse box? 2016 or newer
1-8 years
8-15 years
15-25 years
25-35 years
35+ years
1
2
3
4
5
6
When was the last time I tested my home? 0-5 years
5-10 years
10-15 years
15-20 years
20-25 years
25+ years
0
1
2
3
4
5
How many RCDs do I have protecting my circuits? Two +
One
None
0
3
5
How many extension leads/adaptors do I use?
08
None
One
Two
Three
Four
Five +
1
2
3
4
5
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Do I have any appliances over 10 years old, If so how many? None
One
Two
Three
Four
Five
0
1
2
3
4
5
How many sockets do I have in average per room? (Not inc. hall way or landing) Five
Four
Three
Two
One
1
2
3
4
5
Total Score:
Small Risk: 0 - 8
Medium Risk: 9 - 15
High Risk: 16+
Notes:
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MyHome Pricing Packages Electricians and electrical companies have their own approach when it comes to quoting; some will quote from a quick visual inspection, others will quote from a full condition report. The type of quotes available fall under 3 categories.
Bronze: Visual Inspection With this level of service, a competent inspector should visually check the condition of the fuse box and wiring. After checking a number of switches and sockets, it is possible to estimate the age and condition of the wiring.
assumptions. If only a handful of connections are checked, it is unlikely that the quote will be accurate. Finding faults during an installation can be costly; the electrician will increase their charge or potentially leave you with an incomplete job.
This service is generally free of charge, however, it is easy to make inaccurate
If the inspector checks less then 10 points, we recommend that you get a second opinion.
Silver: Extended Visual Inspection With this level of a service, a competent inspector should provide a more comprehensive visual inspection. —— The fusebox should be checked for major faults, testing the main switch, MCB’s and RCD protection.
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—— Every socket and switch should be inspected thoroughly. —— Professional companies may use a martingdale to diagnose certain faults. This service takes more time and may be charged at a regular hourly rate.
Gold: Full Condition Report A full condition report is the only way to accurately determine the condition of your wiring. A fully qualified electrician will test each individual circuit under the UK national safety standard for electrical installation works BS7671. The report will include the following test results; —— Continuity test —— Insulation resistance test
—— Polarity test —— Earth loop impedance test —— Full RCD test A condition report is impartial and will highlight exactly what work is required. This makes it easy to get comparable quotes from different electricians, helping you make a more confident decision.
Inaccurate advice can increase the cost to you, either by having work completed that is unnecessary, or by starting a job that has been under quoted.
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MyHome Customer Testimonials
“
Perfectly satisfied with all the work and the workmen were 1st class. Mrs. Pattenden 23/03/16
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“ Super workmen left house in very good state. I’d have them back anytime, thank you very much! Mrs. Vale 24/03/16
“
”
Two very pleasant and efficient young men, a pleasure to have around the house. Mrs Nobbs 02/04/16
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“ The work has been done to a very high standard and the attention to detail was excellent. I would recommend the company to anyone. Mr Bent 05/03/16
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”
The Installation What happens?
It is important that only persons that are competent carry out all electrical installation work. Such persons are those that have the necessary knowledge, skill and experience to enable them to avoid danger to themselves and others that electricity can create. It is strongly recommended that you use an
electrician who is registered with one of the government-approved schemes to carry out any electric installation work that you need doing.
MyHome is an ELECSA registered business.
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MyHome Prize Draw MyHome believe in total customer experience. To deliver this we have invested huge amounts of energy in to building a network of support, whereby our staff and customers can always be heard.
Good or bad, we want to hear from you.
Step 1: Fill out the feedback form on the next page. Step 2: Tear out the form, folding it in half to create a FREEPOST envelope. Step 3: Pop the envelope in the post. Step 4: Be entered in to our monthly prize draw for a ÂŁ50 M&S Voucher & FREE Wireless alarm system worth ÂŁ2000.*
*Subject to terms and conditions
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Customer Feedback Form Name:_________________ Address:_____________________________ Representative:______________ Date:__________
Feedback Form As a family run business, MyHome has been built on the foundations of family values, shaping long term relationships with our customers. We aim to set new standards for customer experience, providing exceptional care and attention from sale to service. Your honest feedback is imperative to ensure that we continue to deliver this promise. It would be greatly appreciated if you could complete and return this form in the pre-paid envelope provided.
How well did our consultant understand your needs? How did you find the duration of the visit? How well were your questions and concerns dealt with? How well was the offer explained to you? How confident are you in our ability to meet your expectations? If you are unsatisfied with any of the above, please provide a brief explanation as to why;
If you would prefer that your feedback is private, please tick this box and use the sealed envelop provided.
Stamp
MyHome Ltd Watson House St Leonards road Maidstone Kent ME16 0LS
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Recommend Your Friends Enjoy a stress free installation and excellent after care.
Tell your friends.
We’ll provide a free home survey to your friend.
They agree to an installation.
We’ll send a £200 M&S voucher in the post, each time you recommend sometone that agrees to an installation.
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Frequently Asked Questions Q. What is a Periodic Inspection? A. Periodic inspection is an inspection and associated testing to check whether an electrical installation is in a satisfactory condition for continued service. On completion of the necessary inspection and testing, an Electrical Installation Condition Report will be issued detailing any observed damage, deterioration, defects, dangerous conditions and any non-compliances with the present-day safety standard which might give rise to danger.
Q. Who should carry out a periodic inspection? A. Only an electrically competent person, such as an ELECSA registered electrician should carry out periodic inspection and testing.
Q. When does a periodic inspection need to be carried out? A. It is recommended that periodic inspection and testing is carried out at the following times: At least every 5 years or for tenanted properties at each change of occupancy, whichever is sooner.
Q. When do I need a rewire? A. Many factors can affect the wear and tear of your electrical installation, including the materials used and how your property has been used. The periodic inspection will certify whether the electrics in a property are safe and tell you if anything needs upgrading.
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You should carry out regular checks around the house on the condition of your cables, switches, sockets and other accessories. If you notice anything unusual – for example, burn marks on plugs and sockets, sounds of ‘arcing’ (buzzing or crackling), fuses blowing or circuit-breakers tripping. It is imperative to have a test done to inspect the causes.
Q. Does all redundant wiring have to be removed? A. When an electrical installation is rewired, it is good practice to remove redundant wiring. If this is not possible, any redundant wiring must be permanently disconnected from any electrical supply so that it doesn’t present a risk.
Q. Who do I contact if I recommend a friend? A. To recommend a friend or family member call us on: 0333 789 0111. MyHome as a company grows on recommendations; once an order is installed we will reward you with a cheque for £200 through our Cash 4 Life Scheme.
Order & Quotation Form CLIENT DETAILS NAME(S) FIRST..........................................LAST............................................ ADDRESS....................................................................................................... ................................COUNTY..................................POSTCODE..................... TEL..................................................... MOBILE.............................................. DOB.....................................................AGE....................................................
LOFT
KITCH
DINING
LIVING
HALL/LAND
BATH
BED 4
BED 3
BED 2
BED 1
EMAIL............................................................................................................ . VISUAL INSPECTION SURVEY REPORT TOTAL SWITCHES SWITCH TYPE
No. T
__________
1G 2G 3G PULL CHORD DIMMER OTHER LIGHT FITTING TYPE
TOTAL LIGHT FITTINGS
___________
TOTAL SOCKETS
___________
PENDENT BAYONET WALL OTHER
SOCKET TYPE DOUBLE SINGLE OTHER EG F/S
CONSUMER UNIT Location
Age
Type
Existing Layout
QUOTATION / AGREEMENT
YES / NO
COST
DATE
TIME
VISUAL INSPECTION PERIODIC INSPECTION REPORT CONDITION REPORT: FAULTY AND OLD WIRING IS ONE OF THE MAIN CAUSES OF ELECTRICAL FIRES IN THE HOME. YOU CAN REDUCE THE RISK OF A FIRE BY CHECKING THE CONDITION OF YOUR WIRING REGULALRLY. WE RECOMMEND HAVING IT CHECKED EVERY 5 YEARS.
Š 2016 MyHome Watson House St Leonards road Maidstone Kent ME16 0LS 0333 789 0111
www.myhome.engineer