THANK YOU
Thank you for the opportunity to present this proposal to manage 500 N Orange. We truly feel like this opportunity presents a unique opportunity to partner with your firm in delivering a unique building to the CBD. Foundry is eager to leverage our extensive experience and exceptional downtown presence to provide top-notch property management services that will undoubtedly enhance the value and efficiency of your property.
Over the years, Foundry Commercial has established itself as a trailblazer in the field of property management. Our track record speaks for itself, with a portfolio of successfully managed properties that spans across various industries and geographies. What truly sets us apart is our unwavering commitment to excellence, our ability to innovate, and our dedication to client satisfaction. We firmly believe that these qualities align seamlessly with the values and aspirations of West Second.
One of the key reasons we consider ourselves the best company for this endeavor is our downtown presence. Our strategic location in the heart of the city allows us to maintain an intimate understanding of the local market dynamics and the unique challenges and opportunities it presents. This proximity ensures that we can provide swift and tailored solutions to the specific needs of downtown properties like yours. Moreover, our headquarters being in close proximity further facilitates streamlined communication and quick responses to any issues that may arise.
In the enclosed proposal we hope to demonstrate our capabilities including:
COMPREHENSIVE MAINTENANCE: Regular inspections, preventive maintenance, and swift response to repair needs to ensure the property remains in impeccable condition.
TENANT SATISFACTION: A tenant-centric approach to enhance tenant relations, address concerns promptly, and maintain Tenant satisfaction.
STRATEGIC PLANNING: Data-driven insights and strategic planning to maximize the long-term value and growth potential of your property.
Thank you for considering our proposal. We look forward to the opportunity to collaborate with West Second and demonstrate how our experience, downtown presence, and commitment to excellence can make a significant difference in the management of your valuable asset.
ALEX ROSARIO NORTH FLORIDA MARKET LEADER SCOTT RENAUD CHIEF OPERATING OFFICERWHY FOUNDRY
WHY FOUNDRY
01
WHY FOUNDRY
SIGNIFICANT CBD PRESENCE
• Provides additional resources for specific issues that arise
• Leverage relationships
• Relationship with the City
• Senior level expertise surrounding your building in addition to the proposed team
PARTNERSHIP MENTALITY BY BEING A GP INVESTMENT FIRM
• Foundry can show you deals
• Partnership mentality
• Treat the assets that we service like we own them
• Aligned with a $4B investment portfolio and our teams are highly trained to provide high quality investor level reporting
RELEVANT EXPERIENCE
• Managed a Public-Private owned garage at City Hall
• GSA experience in multiple assets
• Experience in working on major assets in the CBD, including:
• CNL Center – over 1 million SF combined with City Hall
• First Presbyterian campus – 4 city blocks in the core of downtown
• Gateway Tower
• Fulcrum Office Building
• Church Street
• 320 E South Street
• The Plaza
FOUNDRY’S CULTURE IS THE KEY TO OUR SUCCESS
• We have a formal PIT team (process improvement team) devoted to creating and calibrating best-in-class processes for our clients
• It’s Personal
FOUNDRY COMMERCIAL OVERVIEW
Foundry Commercial began as CNL Commercial Real Estate in 2007, when 12 former Trammell Crow partners set out to build a different kind of real estate company – one that serves as a local service provider, operating partner, and a sophisticated investment platform. With 81 brokers operating in the office, industrial, multifamily, retail, healthcare, and religious/not-forprofit verticals, Foundry’s platform offers brokerage, property management, facilities management, project management, and asset identification. Additionally, Foundry leverages our investment platform to help clients and investment partners execute their investment strategies in office, industrial, and retail real estate. Explosive growth during the firm’s first eight years sparked a management-led
buyout and rebrand to Foundry Commercial in September 2015. In early 2020, Foundry’s partners acquired majority ownership of the company, which has grown to become a regional real estate services and operating company with over 364 real estate professionals, more than 56 million square feet of projects in 11 offices throughout the southeast.
In this way and in many others, our motto of “it’s personal” has real meaning for everyone at Foundry, and it inspires the entire platform to be visionary, successful, and to continue to grow alongside our clients.
UNIQUE ADVANTAGES
REGIONAL
A regional platform with the scale to provide best-in-class infrastructure support services (research, marketing, IT, HR and accounting) to our customers, with local expertise in our delivery of real estate leasing, brokerage, property management and project management services.
DISTRIBUTED LEADERSHIP
Our leaders are distributed across our key offices, providing senior-level relationships and market expertise in multiple geographic markets.
ACCOUNTING & REPORTING
With more than 337 management assignments, we operate a YARDI-based institutional accounting and reporting platform that is SSAE16 certified and is centralized out of our Orlando headquarters location.
PLATFORM SERVICES
70M SF OF LEASING & MANAGEMENT
$2.34B 2022 BROKERAGE TRANSACTION VALUE
469 ASSOCIATES
11 MARKETS
111 BROKERS
25 YEARS AVERAGE SENIOR MANAGEMENT EXPERIENCE, 18 YEARS TOGETHER
ADVANTAGES
INTEGRATED INVESTMENT PLATFORM
Our investment platform leverages the local relationships and expertise of our 11 offices to source off-market and advantaged investment opportunities, which are executed in partnership with our customers and clients.
OPERATING PARTNER MINDSET
We treat all clients with an operating partner mindset that is a core part of our company’s DNA. We believe this drives creativity, encourages exceptional effort, makes us more agile and ultimately creates value at the asset level.
DEVELOPMENT & INVESTMENTS
$4.1B INVESTMENT PORTFOLIO
$1B ANNUAL INVESTMENT PLATFORM
14 DEAL PRINCIPALS
28MM SQUARE FEET OF ACQUISITIONS & DEVELOPMENT
STRONG SPONSORSHIP
Foundry Commercial has strong sponsorship both in terms of its seasoned senior leadership team and in the financial strength and real estate investment expertise of our capital partner.
OUR MISSION STATEMENT
To build something different, an alternative that unleashes talent to serve clients and connect capital to markets in unique ways. Where people have fun working together creating a lasting impact at Foundry and in our communities.
GUIDING PRINCIPLES
• We treat others the way we want to be treated, looking first at our own intentions
• We serve each other and our communities
• We unlock talented and courageous people
• We connect relationships
• One team, no silos, have fun
• It’s personal
ONE TEAM. ONE GOAL. YOUR SUCCESS.
FOUNDRY COMMERCIAL IS FORGING A COMPANY WHERE NOTHING IS MORE IMPORTANT THAN SERVING YOU.
GSA EXPERIENCE
EXPERIENCE
GSA EXPERIENCE
In this proposal we will talk a lot about the asset, our team, etc. However, in many ways this specific assets requires a team that checks all three of the following boxes:
GSA experience
PM experience
Orlando CBD experience
We know that West Second is one of the most experienced companies in the US in working with the GSA. So, while we are enclosing our GSA experience to provide you a comfort level with our proposal we do believe that one of the most important components of success on this asset is who partners with you. By that we mean that the group you hire needs to be a partner that is open to learning, evolving and working as a team to solve for the unique aspect of having a GSA tenant in the middle of a CBD that has its own unique qualities. Our local team has the most PM experience in all of the CBD and that coupled with your experience in managing GSA requirements should allow for the best partnership in managing NOI at 500 N Orange.
GSA RECOMMENDED
FOUNDRY RECOMMENDATION
I thank you all for your consistency with assuring that DEA buildings are safe and in compliance with GSA code and regulations
This has been a first for me “Facilities Manager” who would have thought I would be in this kind of position... but I have learned and I am still learning lof through each one of you and I deeply apprecieate
the TEAMWORK, THE SUPPORT, AND THE OUTSTANDING
body of workers to include Joe Favia, and Argenis, plus the cleaning staff.... They make my position a pleasure no matter what the situation is.
Cary and Christine i applaud you both for being AWESOME to manage such an OUTSTANDING staff of workers.
GSA FOUNDRY RECOMENDATION FROM TENANT REGINA PLAZA SUPPORT SPECIALIST, DRUG ENFORCEMENT ADMINISTRATIONYOUR FOUNDRY TEAM
YOUR FOUNDRY TEAM
03
YOUR TEAM
Staffing:
- 50% of a Real Estate Manager
- 25% of an Assistant Real Estate Manager
- 100% of a building engineer
LEADERSHIP
ALEX
MIGUEL ROJAS ASSISTANT REAL ESTATE MANAGER (BI-LINGUAL) BRANDON MILLER LEAD ENGINEER
CARY FRONSTIN MANAGING DIRECTOR OF BUILDING MANAGEMENT, PARTNER CLICK FOR BIO
SCOTT RENAUD CHIEF OPERATING OFFICER, PARTNER CLICK FOR BIO
MARKETING
KHRYSTYAN ATTWOOD SENIOR MARKETING ASSOCIATE CLICK FOR BIO
HEATHER PEEBLES MARKETING COORDINATOR CLICK FOR BIO
CHRIS BURLEY REAL ESTATE MANAGER 500 N ORANGE TEAM ROSARIO NORTH FLORIDA MARKET LEADER, PARTNER CLICK FOR BIOHQ LEVERAGE POWER IN PROXIMITY
The Foundry Orlando team works closely together on numerous projects and has a tight-knit dynamic that comes from constantly collaborating on client needs. Proximity is powerful and in fact only 48 short steps is the longest separation. The energetic spirit of colleagues who enjoy working together to produce outstanding results for our clients is palpable from the moment you walk in the Orlando office’s door.
REAL ESTATE MANAGER
REAL ESTATE MANAGER
POSITION SUMMARY
The Real Estate Manager is responsible for the day-to-day implementation of policies, procedures, and programs to assure a wellmanaged and profitable mixed-use project. The Real Estate Manager is also responsible for the operation and maintenance of the buildings and grounds, tenant relations, and accounting functions in accordance with the owner’s goals and objectives.
ESSENTIAL JOB FUNCTIONS
• Responsible for overall operation and success of the multiuse community, as well as achieving results and meeting goals related to the client sentiment, occupancy and retention, NOI, managing expenses, and other community performance expectations.
• Ensure the team is customer focused and provides the best service to prospects, residents, guests, and vendors at every point of contact while striving to exceed expectations.
• Establishes a working and positive relationship with tenants, maintains liaison through visits and telephone calls, adequately clarifies lease requirements and terms, promptly replies to tenant requests and inquiries, and meets all new tenants prior to occupancy.
• Lock Outs: coordinates default notices and performs lock outs per landlord’s request.
• Promptly respond to all service requests from tenants.
• Ensure 500 N Orange is well maintained and repaired in good condition.
• Contracts with and works with and provides direction to contract vendors and/or engineering staff.
• Assigns work priorities, determines the extent of repairs and necessary corrective measures, and when applicable is responsible for control and operations of the heating and air conditioning systems and other building systems.
EDUCATION AND EXPERIENCE REQUEST
• Regularly and thoroughly inspects the properties, grounds and tenant spaces.
• Submits monthly property inspection reports based on observations, noting specific locations, conditions, and recommendations for corrective action.
• Ensures timely collection and deposit of rent and other accounts receivables. Follows company protocol for delinquencies including tenant and landlord communication and delinquency reporting. Inputs rent and other accounts receivables.
• Interacts regularly with property owners to ensure that objectives are being met.
• Anticipates and responds to owner’s needs and concerns.
• Prepares annual budgets, forecasts, management plans, and monthly performance reports.
• Participates in civic and business organizations. Attends BOMA and/or IREM programs and activities.
• Conducts and maintains relationships with “key” clients/ tenants, industry and trade associations, representatives of government, public service organizations, customers and vendors as necessary in the overall management of the property.
• Bachelor’s degree with minimum 7 + years office/mixed use property management experience
• CPM, CAM, or RPA professional designation preferred .
• Excellent interpersonal and communication skills, both written and verbal
• Strong computer skills, proficient in MS Office programs.
• Superior customer service skills and orientation. Collaborative style needed. Ability to maintain professionalism at all times under stressful situations
• Strong organizational skills and attention to detail. Ability to plan and manage work under time constraints, without direct supervision.
• Sound troubleshooting skills and the capacity to fully resolve problems
• Strong marketing skills required; lease-up experience preferred.
ASSISTANT REAL ESTATE MANAGER
COMMUNITY MANAGER/ ASSISTANT REAL ESTATE MANAGER
POSITION SUMMARY
The Assistant Real Estate/Community Manager is responsible for supporting the Real Estate Manager in managing all aspects of a of a multi-use project. This role will focus on providing superior customer service to the property tenants and building owners and for implementation of events and resources to create a unique experience that align with the marketing strategies for 500 N Orange.
ESSENTIAL JOB FUNCTIONS
• Responds to tenant needs and coordinates with maintenance staff to resolve problems.
• Maintains positive relationships and high retention levels with all tenants. Responds to all problems and concerns and ensures compliance with rules and regulations.
• Interacts regularly with property owners to ensure that objectives ore being met.
• Anticipates and responds to owner’s needs and concerns.
• Oversees the preparation of accurate, timely and complete reports.
• Supports the planning, budgeting and control of operating and capitol expenditures.
• Oversees and approves the calculation of all special billings.
• Prepares annual budgets, forecasts, management plans, monthly performance reports, and variance reports. Understands and provides explanation for variances.
• Performs regular inspections of property. Recommends and directs alterations, maintenance and
• reconditioning of property as necessary.
• Contracts for vendor services and supervises as required. Requires basic understanding of tenant and capitol improvements.
• Coordinates tenant move-ins and move-outs, and “walkthrough” spaces with tenants and tenant improvement deportment.
EDUCATION AND EXPERIENCE REQUEST
• Bachelor’s degree from a four year college or university
• Minimum of 2+ years of work related experience
• CPM or RPA professional designation preferred
• Ability to identify and track community opportunities
• Event coordination experience in real estate preferred
• Liase with development, brokerage, and property management to stay updated on asset opportunities to further awareness and engage tenants.
• Oversees the collection of rent, payment of expenses, compliance with lease terms and preparation of all
• required legal notices. Recommends and coordinates legal action as necessary.
• Participates in civic and business organizations. Attends BOMA and/or IREM programs and activities.
• Conducts and maintains relationships with “key” clients/ tenants, industry and trade associations, representatives of government, public service organizations, customers and vendors as necessary in the overall management of the property.
• Other duties may be assigned.
BUILDING ENGINEER
BUILDING ENGINEER
POSITION SUMMARY
The Building Engineer is responsible for performing or directing the performance of all service maintenance requests for a specific property or portfolio of properties.
ESSENTIAL JOB FUNCTIONS
• Ensure that work performed in client space is accomplished with a minimum of disruption and is followed by adequate cleanup.
• Overseeing the accurate and timely completion of client maintenance service requests.
• Reviewing monthly client service request summaries to pinpoint and correct recurrent operational problems.
• Ensure the availability of an adequate operating inventory of tools and supplies.
• Developing sources for stock materials such as water treatment chemicals, filters, ceiling tiles, paint, electrical, and plumbing supplies.
• Evaluating vendors and suppliers on a regular basis with regard to quality and competitive pricing.
• Preparing and submitting purchase order requests.
• Verifying the accuracy of deliveries for count, pricing, and description.
• Performing periodic checks of tool and instrument inventory.
• Monitor the quality and pricing of maintenance work performed by outside contractors.
• Ensuring the timely performance of maintenance contract work on elevators, radio communications equipment, card access system, fire alarm system, in-ground sprinkler system, chillers, emergency generator, etc.
• Tracking electrical/mechanical loads for all critical systems.
• Overseeing the fulfillment of equipment warrantee obligations by the original installer.
EDUCATION AND EXPERIENCE REQUEST
• Securing equipment manuals and drawings from installers/ contractors.
• Leading and/or assisting with event setup/teardown activities including electrical, audio visual, coordinating with security or other tasks as needed.
• Maintenance of the equipment will include cleaning, inspecting, calibrating and changing
• parts to maintain the HVAC systems and associated equipment at optimum performance levels.
• Understand the engineering design and operational aspects of each building system.
• Immediately recognize system shortcomings when they occur.
• Directing experimentation with building systems to yield a more energy effective or comfortable operation.
• Monitoring the allocation of building system capability to various base building and tenant needs, specifically UPS Generator and cooling system capacities.
• Devising technical enhancements which will improve aspects of building operation.
• Identifying equipment, which may require replacement or reconditioning resulting in the need for client’s capital.
• Perform emergency or preventative maintenance repairs off hours as directed on nights and weekends as needed.
• Provide on-call support as required.
• HS Diploma with minimum 3 + years field experience with trade school training or 5 + years total field experience
• Good interpersonal and communication skills, both written and verbal
• Good computer skills, proficient in MS Office programs.
• Highly proficient in the use of email and CMMS systems
• Superior customer service skills and orientation. Collaborative style needed. Ability to maintain professionalism at all times under stressful situations
• Strong organizational skills and attention to detail. Ability to plan and manage work under time constraints, without direct supervision
• Sound troubleshooting skills and the capacity to fully resolve problems
• Ability to read HVAC, electrical, plumbing, and architectural blueprints
• Ability to use hand tools, power tools and perform basic electric, plumbing and carpentry tasks
• Possess Universal License
REGIONAL IN SCALE, INDEPENDENT IN APPROACH
REGIONAL IN SCALE, INDEPENDENT IN APPROACH.
PRESENCE CREATES ACTIVITY
LOWNDES
PRESENCE IS POWERFUL
As shown above, existing presence and experience in the CBD will provide more resources and leverage in managing 500 N Orange.
CNL CENTER
• Foundry HQ
• Managed by Foundry for over 10 years
• Shared garage management with City of Orlando
• Managed CNL Plaza in conjunction with the City of Orlando
• Over 100 Foundry associates in the office daily
GATEWAY CENTER
• Managed for FCA Partners for over 8 years
• On-site PM
• On-site Engineers
• GSA was previous Tenant
• Managed over 25 tenants at this location
FULCRUM
• Managed for FCA Partners
• Oversaw a $8 million redevelopment
• On-site PM and Engineer – part time
• Government contractor with a SCIF is a large tenant
• First floor retail and active lobby
FIRST PRESBYTERIAN
• On-site PM
• On-site Engineers
• 4 block campus all managed by Foundry
• Includes school, church, and offices - all with regular visitors
LOWNDES
• Law firm headquarters campus
• Over 85 full time lawyers on campus
• On-site team
• Oversaw a $4M renovation
OUR DOWNTOWN EXPERIENCE
DOWNTOWN STATISTICS
DAILY WORKFORCE
HIGHER EDUCATION STUDENTS
#4
87K 8K 4.5K
TAX CLIMATE IN THE US BUSINESSES
SOURCE | DOWNTOWN ORLANDO
Above is a sample of the buildings in downtown Orlando that Foundry has serviced. Our fingerprints are on this city and we are invested in seeing it flourish.PROPERTY MANAGEMENT
MANAGEMENT
ONE OF THE MOST IMPORTANT
GUIDING PRINCIPLES IS THAT OF COLLABORATION.
500 N needs more than a PM given the unique nature of the GSA Tenants in the building. The PM on this assignment should know the competitive set, the surrounding buildings, the potential threats (especially the night club scene) and find solutions for how to operate the building in this environment.
71 PROPERTY MANAGERS
67 BUILDING ENGINEERS
• Our partnerships are the key to every success
• We provide outstanding customer service
51 ACCOUNTANTS
• We have tenacious and experienced real estate managers
14 PROJECT MANAGERS
PROPERTY MANAGEMENT
Foundry Commercial believes that property management is critical to the success of commercial real estate asset strategies. While we have technical operational and risk management expertise we believe the management team can make a difference in the marketing and overall success of 500 N Orange.
The Foundry team is comprised of experienced real estate managers, project managers, property accountants, building engineers, and a support team. We can customize and cater the type of services for each of our clients, dependent on the specific goals and objectives for the asset. Our focus is vendor management, physical plant operations, financial reporting, tenant relations and project management.
Our team approach ensures that all facets of the property are addressed. Process is at our core. We
5,000 TOTAL LEASES MANAGED
implement systematic on-boarding processes to ensure smooth transitions and this systematic approach continues through the monthly reporting cycle. Our real estate managers work hand in hand with our clients and the property team to increase the value of our client’s properties. Foundry Commercial utilizes best in class vendors and utilizes established preferred vendor relationships to leverage services as an extension of both the real estate manager and the owner.
We are regional in scale to provide a strong infrastructure to support services, while also having the local expertise to excel in all of the services to provide our clients. Distributed leadership across all markets provides senior-level relationships and market expertise in multiple geographic markets.
365 CLIENT FINANCIAL REPORTS PER MONTH
$2M TENANT REVENUE EVERY BUSINESS DAY
PREFERRED VENDORS
• Foundry Commercial monitors, anticipates and executes ongoing maintenance programs
• Ensures curb appeal, tenant & customer satisfaction
• Maximizes the life of existing improvements
• Foundry Commercial utilizes established preferred vendor relationships
• Leverages services as an extension of both the real estate manager and owner
• Elevates the level of responsiveness and deliverables on the property
• Vendors assist in planning future repairs, replacements and long-term capital projects
• All contracts are bid annually to ensure competitive pricing and required scope of services
SERVICES/RFP PROCESS
• Elevator Maintenance
• Exterior Landscaping
• Interior Landscaping
• Window Washing
• Waste Management
• Stone Maintenance
• Wood Maintenance
• Water Treatment
• Pest Control
• Pressure Washing
• Sweeping
• Security
• Janitorial
ENGINEERING SERVICES
Foundry Commercial has 60+ Building Engineers specializing in proactive and preventative maintenance in our managed buildings. The team utilizes a state of the art preventative maintenance system designed to maximize effectiveness and length of life of capital equipment. The teams are also supervised by Senior Chief Engineers who focus on leadership, physical plant specification, warranty administration, energy management, sustainability and equipment efficiency.
ENERGY & SUSTAINABILITY SERVICES
Foundry Commercial has an exceptional track record of managing and transitioning assets to achieve many levels of LEED certification and green initiatives. We believe in a strategic and comprehensive process alongside Crosland Southeast and Nuveen to explore their long-term goals and an implementation plan to achieve them.
EMERGENCY RESPONSE
• The Foundry Commercial after hours live emergency operation center
• Operates 24 hours a day, 7 days per week
• Calls are directed toward the best resource for the asset
• Callers have access to the Foundry Commercial property management team in its entirety
• Leadership will immediately follow up with the Asset Manager with a detailed report
VENDOR CONTRACTS
We review our vendor contracts annually and, in most cases, perform an RFP with complete bid leveling and strategic recommendations. We do work with our vendors to take advantage of scale. As a few examples:
Roofing: We performed a company wide RFP for several roofs in different geographies in order to obtain preferred and leveraged pricing for our clients.
Security, Janitorial & Tax Advisory: We have worked primarily with a single carrier through numerous RFPs and the service scale we have packaged allows for us to drive higher services levels and improved pricing.
Insurance: We have worked with our providers to create property insurance programs that in some cases provide our clients with leveraged pricing when they do not have their own programs.
OUR LOCAL PREFERRED VENDOR NETWORK INCLUDES:
WORKING KNOWLEDGE OF TRANE BMS FOR 500 N ORANGE
Foundry has extensive working knowledge of the Trane BMS system and currently uses it at multiple office buildings. As with all systems, there are pros, cons, and considerations as outlined below.
• Trane BAS offers integrated control of HVAC, lighting, security, and other building systems providing a single platform for greater control and optimization of building performance and energy efficiency
• Real time monitoring and controls for quick resolution of issues
• Advanced analytics and reporting to help identify areas of improvement, energy management, and energy forecasting
• Can be accessed from mobile devices 24/7
• Designed with strong security features and protocols against cyber security threats and unauthorized access to building systems and data
One drawback of Trane is they do have a proprietary, closed end system, that only a few authorized vendors can program and service. This may limit an engineer’s ability to identify issue and modify various settings in the system.
One consideration may be to look at open protocol providers which allows multiple equipment to be monitored and integrated. One such system is Tridium. New equipment can be sourced with the open protocol controls already installed.
500 N ORANGE ANGUS WORK ORDER
Foundry Commercial’s preferred work order system is MRI Angus. MRI Angus is a comprehensive facility management solution that offers a wide range of features to streamline maintenance operations. This solution manages work orders, COI tracking and property maintenance. This software also provides a great level of input for capital planning in that it tracks critical warranty management, which is important in the first 5-10 years of a building.
Foundry also has access to Yardi Elevate which connects a Forecast Manager module with a Facility Manager module and many others for an end-to-end asset management solution.
SECURITY
500 N Orange is estimated to have over 500 guests and 250 GSA employees. This is in a CBD that also has a good amount of homeless population and CBD visitors. This makes security and our interaction with that vital. 500 N Orange will need to provide daytime and weekend evening presence of security. For building management, security plays a vital concierge role in driving value.
Security guards will be trained in basic security but will also engage daily with our tenants and guests. This service will represent a good balance between security and a welcoming environment.
SAMPLE CIVIL UNREST PROCESS & PROCEDURES
Visitors who are entering and exiting from the 500 N Parking garage may increase the amount of congestion for tenants. Visitors may only park on the first floor of the garage and may have language barriers causing confusion and frustration from visitors and tenants alike. To effectively manage traffic flow and enhance overall experience, our team will need to closely monitor the garage operation the first few months after move in. Our team will work closely with the GSA to determine the best way to manage the employee and visitor parking flow. Items to consider, include:
• Heavy traffic time solutions.
• Assist employees navigating ingress and egress routes
• Communication with non native speakers
• Way finding solutions within the garage
Foundry is committed to providing a seamless experience for GSA employees when entering or exiting the building, aiming to eliminate any potential frustrations caused by visitor-related issues.
PARKING GARAGE CASE STUDIES
CHARLOTTE PLAZA - OWNED BY RABINA
• Charlotte Plaza is a 27 story, 650k SF Class A office tower in uptown Charlotte
• 7 story open air structure public parking that is open 24/7 with both reserved and unreserved spaces
• Nighttime parking for the Epicenter and Spectrum Center
• Directly across from the Charlotte Transportation Center and close to two light rail stops
• Standard Parking has a 5-year management agreement
• Owner pays SP+ a Monthly Management Fee which is paid as an Operating Expense of the Building
• Management Fee includes accounting, management supervision and all off site charges in addition to contractor amenity programs, special services, and monthly/quarterly/annual plan preparation costs
• Contract includes an Incentive Fee paid on a calendar year, based on Net receipts
• Completed installation of new parking equipment by Contractor and Owner’s cost
• Annual Revenue of $2.3 M
525 NORTH TRYON - OWNED BY NEW YORK LIFE
• 525 North Tryon is a 406K SF, 19 story, Class A high rise office building in uptown Charlotte
• The building has a public 607-car below ground parking garage that is open 24/7, for both reserved and unreserved spaces
• Owner and Preferred Parking have a three-year management agreement
• Owner pays Preferred Parking, a fixed monthly management fee, paid as an Operating Expense of the building
• 525 has a monthly incentive of 1.5% of all revenues collected monthly
• Recently upgraded automation equipment at Owner’s expense
• Annual Revenue $1.26M
• Recent engagement of parking advisor resulted in a $15K savings with incumbant operator
CITY COMMONS - OWNED BY CNL & CITY OF ORLANDO
• 2200 Parking Spaces
• Foundry provided management oversight and served on the Garage Operating Committee for ten years
• Lanier Parking Solutions manages garage
• Nine floors
• Provides parking for three office buildings
• Two pedestrian bridges to the second floor of each building
• Annual revenue of approximately $2.5M
• Expenses of approximately $1M
• Open 24/7 with Access Cards and 24/7 Onsite Security
• Night time parking facility for Amway Center for Magic Games and Concerts
• Parking facility for Dr. Phillips Performing Arts Center
• Event parking averages more than $500,000 per year
• Bank Drive Through and ATM
• Car Share Vehicles
• Electric Vehicle Charging
• Expectant Mother Parking Spaces
• Carpool spaces
• Completed Capital and Major Repairs
• Oversaw the construction of a new ramp from Garage to Anderson Street for I-4 Access (Mark Meyer)
• LED Lighting Retrofit
• Waterproofing and Sealing
• Equipment Upgrades
ALL AROUND EXPERIENCE
CLIENT EXPERIENCE
We understand that due to 500 N Orange’s security protocol we are limited in how we can provide a distinguished tenant experience. Our Property Management team will need to think outside of the box on how to create a positive and welcoming environment for GSA employees. Presented below are a few of our community driven ideas.
FOOD TRUCK RALLIES
Lunch is arguably the best part of the day for any 9-5 employee. Amid the hustle and bustle of the workday, we will provide GSA employees with food truck rallies quarterly. Bringing various cuisines on site for tenants to enjoy during their lunch hour and providing valuable opportunities to foster community.
KELLY’S ICE CREAM POP-UPS
Ice cream knows no boundaries, especially when we bring it right to your desk! What better way to beat the summer heat than having Kelly’s Ice Cream right in your office. This sweet treat is always an office favorite.
TENANT STRATEGY
VIP PERKS
What's not to love about getting the VIP treatment? A quarterly VIP Perks program is a great way to connect tenants to local retailers and let them know they are appreciated.
RISE & SHINE
Mornings can be rough and we think a quick grab-and -go breakfast can be just the remedy. Our onsite team will 'post-up' quarterly on upper floors that are not public facing, to offer tenants coffee and breakfast from one of our great retail tenants.
LINEAGE COFFEE CART
GSA employees will have exclusive access to the Lineage Coffee Cart pop-up on the upper floors quarterly. No better way to start your day than with their full espresso and tea menu.
ENVIRONMENTAL SOCIAL GOVERNANCE
FOUNDRY ESG INITIATIVES
Since our inception, Foundry Commercial has been committed to treating others the way we want to be treated and serving our community. We know real estate is deeply intertwined with our communities – where we work, play, and raise our families – that is why we mean it when we say, “It’s Personal.”
To ensure this commitment is not just a mindset, but at the forefront of the company’s operations, Foundry Commercial has created an ESG Committee specifically dedicated to maintaining these commitments in environmental, social, and governance issues.
At the property level, Foundry is currently managing 3.2 million sq. ft of Fitwell, Energy Star, and LEED-certified buildings. As developers ourselves, we have launched an initiative to pair on-site solar power with industrial developments. In addition, we have launched several inhouse recycling programs to ensure associates are reducing waste consumption.
Foundry’s Inclusion & Diversity Task Force has led to an uptick in recruitment efforts for diverse demographics as well as a strategic partnership with The Real Estate Executive Council. Last year, Foundry earmarked $100,000 to be given away
through our scholarship program over the next 7 years while also developing strategic partnerships with HBCUs in the markets where our company is active.
In addition, Foundry committed to celebrating its 15th anniversary in 2022 through giving $150,000 in Foundry markets, focusing on education, food insecurity, sustainability, and underserved communities. We also run a grassroots Employee Resource Group (ERG) for women of color, have instituted a Volunteer Time Off policy, and manage a popular employee recognition platform. Starting in (year), Foundry established a partnership with The Carrie Meek Foundation to develop the Carrie Meek International Business Park in South Florida, which provides economic development and job training programs to connect local residents to jobs created in the development. To date, this effort has created more than 6,000 jobs and generated more than $20 million for the Foundation. Foundry and the Carrie Meek Foundation are currently working to replicate these efforts in Charlotte.
GRESB ASSESSMENTS
Foundry Commercial has experience completing GRESB assessments for other institutional owners and explaining initiatives and variances regarding energy, emissions, water and waste data calculations.
ENVIRONMENTAL
• Electric Charging Vehicle Stations
• Green Cleaning
• Green Roof
• Native Plants
• Rainwater Harvesting
• Smart Irrigation Controls
• Water Audit
• Energy Audit
• Composting and Recycling
SOCIAL
• Donation Drives
• Art work in a Public Space
• Tenant Appreciation Events
• Tenant Surveys – Kingsley
• Creating space for nonprofit use seasonally
• Using minority owned vendors where appropriate
• Improved Transit Infrastructure
• Connection to or creating walking paths to the local community
GOVERANCE
• Green Lease clauses in new and renewal leases –Foundry has a template
• Green Tenant Upfit Guide with Recommendations
• Compliance with any Municipal Benchmarking or Audit Ordinances
• Property Level Business Continuity Policies
OPERATIONS OPERATIONS
05
OPERATIONS
COMMISSIONING 500 N ORANGE
BUILDING THE OPEX BUDGET
Foundry will build and continue to update thru construction an operating budget to assist in managing to the development proforma and for any third party requirements.
START UP IN SMARTSHEET
Foundry utilizes Smartsheet to build and track the opening/onboarding and commissioning of a Project. This will track all tasks from contractor turnover to first year annual inspections. Cosland Southeast and Nuveen will have access to the 500 N Orange Smartsheet to see critical dates, status updates and completions.
TENANT MANUAL
Welcome
Welcome
Sincerely,
CRITICAL TO A SUCCESSFUL 500 N ORANGE OPENING
BUILDING ENGINEERING TRAINING
Led by Scott Ghent and Larry Stinar, the Building Engineering Team will participate in the following:
• Software and Equipment Training
• Monthly OSHA Training
• Access to a Building Engineer Foundry Team’s Channel for timely information on maintenance, best practices, protocols, and general training
• BMS Training for work orders and preventative maintenance software solutions
• Seasonal training to discuss emerging trends, safety initiatives, client satisfaction and customer service
ASSESSING BUILDING SAFETY RISKS AND HAZARDS
• Annual OSHA inspections for the roof and tie offs
• Annual third party inspections for fire safety, fire alarm, stairwells
• Intimate knowledge of Building isolations for all systems
• Special requirements based on Tenant Leases
• Compliance with the ACI Guide for structural maintenance of parking structures
• Regularly scheduled inspections by the Property Management and Building Engineering team
FIRST YEAR INEFFICIENCY
• A building’s most inefficient year is typically it’s first year. Can’t afford big mishaps when LL is paying everything.
• GSA cross training with ownership team
SPECIALIZED VENDORS FOR EMERGENCY OR PROJECT SERVICES
• Recommend utilizing our Preferred Vendor network such as Preparis to design an emergency work plan for 500 N Orange including plans for entry, response time based on location of their on call staff, water shutoff locations, contracts for local municipalities.
• Specialized work would flow through Foundry for non emergency services.
EXPERIENCE
NOTABLE CLIENT SNAPSHOT
THE ENTIRE FOUNDRY TEAM IS ENGAGED, COMMUNICATIVE AND HAS HIT THE GROUND RUNNING. We are excited to partner with Foundry on leasing and management services in the Carolinas. From day one, we were impressed with their thoughtfulness, creativity and true understanding of what makes retail “click” in 2022. Their team has extensive relationships ranging from tenant to design firms, all aiding in bringing the property vision to life. The entire Foundry team is engaged, communicative and has hit the ground running. We are so pleased to be working with such passionate and overall, wonderful individuals.
JAIME KELLY SENIOR DIRECTOR, INVESCONEW YORK LIFE REAL ESTATE INVESTORS CONTINUES TO BENEFIT FROM FOUNDRY’S WELL-ROUNDED AND COLLABORATIVE PROPERTY MANAGEMENT PLATFORM. One of the key foundations of this platform is Foundry’s utilization of a true property management “CEO” running each of our properties. Complemented by informed and resourceful accounting, construction, and maintenance personnel, we believe Foundry bestows upon us a competitive edge in today’s market.
TOM DELANEY SENIOR DIRECTOR, NEW YORK LIFEWE HAVE CHOSEN FOUNDRY COMMERCIAL AS OUR PROPERTY MANAGEMENT COMPANY FOR RETAIL AND MIXED-USE DEVELOPMENTS SPANNING SIX STATES. Their ability to mobilize and oversee all of our needs across this geographic footprint has allowed us to create efficiency in all facets of property management including accounting and lease administration. They have always provided first class service and are extremely knowledgeable in all areas and deliverables. We have a multitude of investor reporting requirements including publicly-traded REITS and their ability to manage the stringent reporting requirements and still maintain a high level of personal attention and communication sets them apart from other property management companies we have used.
THOMAS L. ROWE CHIEF FINANCIAL OFFICER, SJ COLLINSCLIENT REFERENCES
THOMAS.DELANEY@NYLINVESTORS.COM
TGARLAND@PORTMANHOLDINGS.COM
(704) 972-2612
ED.CHERRY@FCAPARTNERS.COM
NEW DEVELOPMENT CASE STUDY
THE MOORE BUILDING, NASHVILLE
263,000 SF CLASS A MIXED-USE, OFFICE & RETAIL
In January 2023 following an intensive RFP process, Foundry Commercial was awarded the Property Management Services for the Moore Building in Nashville, Tennessee. Developed by Portman Holdings and Goldman Sachs, this 263K sf Class A mixed use asset, was scheduled for CO in April with the first tenant occupancy scheduled for June. Foundry began the assignment March 1, 2023.
During the first 30 days, the following were completed.
• 2023 Stub budget prepared and approved
• Transfer/Step up of all utilities
• Procured service agreements to protect warranties
• Hired Chief Engineer and Community Manager/Assitant Real Estate Manager
DEVELOPMENT
Continued commissioning of the building included participation in construction progress/ closeout calls, LEED certification, working in Procore to monitor construction progress, OEM specs and more, in addition to executing cap ex projects not included in the initial construction. BMS training was conducted, and Foundry developed a video/ online training program for the building. Property Management worked closely with the two brokerage firms to launch a successful Broker event, participates in key property tours and works closely with the GC on cleanliness and curb appeal to insure a Class A representation during construction. Having preferred vendor relationships when navigating flexible solutions for the initial start up of janitorial and security services was a critical path as well.
Foundry’s accounting and lease administration teams worked directly with the Goldman Sachs team for property set up, workflows in Yardi, establishment and funding of operating accounts and tenant set ups for security deposits, collection of first months rent and set up of email correspondence.
Foundry Marketing teams created Moore branded Tenant manuals, communication templates, welcome packages and more to insure a memorable Tenant Experience as they opened in the Moore Building.
OFFICE BUILDINGS FOUNDRY OPENED
MALLORY GREEN
FRANKLIN, TN
175,000 SF
5030 CAROTHERS
FRANKLIN, TN
42,290 SF
INTERLOCK
ATLANTA, GA
304,000 SF MIXED-USE
HUGHES SUPPLY HQ
ORLANDO, FL
150,000 SF
ENERGY STAR, LEED, & FITWEL
Foundry has deep experience with Energy Star, LEED and Fitwel certifications for multiple assets throughout the Southeast. We currently perform internal assessments to uncover opportunities as well as work with sustainable benchmarking companies such as GOBY and GRESB to rate building energy performance.
MARKETING SERVICES
MARKETING
FOUNDRY CREATIVE TEAM
3 ADDY AWARDS
11 NATIONAL DESIGN AWARDS YTD 2023
8.6 MILLION SF REBRANDED IN 2022
40 MARKETING TEAM MEMBERS
AGENCY QUALITY
This project will require significant communication with the GSA, GSA visitors, and the general public. Foundry’s marketing team is professionally trained at the highest levels to produce creative, engaging communication materials, including copywriting for press releases and public engagement. This will not only facilitate streamlined communications but will save the team funds traditionally spent with an outside agency.
2022FEES FEES
08
FEES
NOTE FOUNDRY COMMERCIAL · 500 N ORANGE | 70
• Overtime, as necessary, for maintenance support is 150% of base billed out at an hourly rate with a 3-hour minimum if an after hours call is received while not on site.
• Other reimbursements with no markup for
• Technology: laptop, mobile device, or specific software requested from owner
• Uniform
MARKETING SERVICES
Fees to be determined based on agreed upon scope of work
FOUNDRY CHECKS THE BOX
CHECKS THE BOX
FOUNDRY
Does not discriminate against any employee or applicant for employment because of race, religion, color, sex, age, handicap or national origin. Certification will be provided in a separate attachment on company letterhead.
FOUNDRY COMMERCIAL,
Foundry Tax ID# 27-4210177
LLC
Foundry Commercial, LLC nor its Associates have a conflict of interest in working on behalf of 500 N Orange.
Foundry had no material litigation in the last five years. Foundry Commercial is in the process of finalizing a formal ESG policy and intends to publish by Q1 2024. All corresponding training and reporting will follow publication.
Foundry Commercial has been SOC 1, Type 2 certified for six years for a large institutional client using the client’s Yardi database. The client has over 2M sf of office property management with Foundry Commerical under this certification. Foundry’s Yardi database is undergoing its own SOC 1, Type 2 certification currently with the audit year of 12/1/21 through 11/30/22 and anticipates finalizing the certification in Q1 of 2023.
LEASING RECOMENDATION:
Kevin Will Orlando Landlord Team
Kevin.Will@foundrycommercial.com
Foundry Commercial, LLC 420 S Orange Ave Suite 400
Orlando, FL 32801
Alex Rosario 407.540.7713
Foundry Commercial will comply with all provisions in the RFP submittal.
September 29, 2023
Signed: