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Business Case for ITIL
®
ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries. IT Infrastructure Library® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries. PRINCE® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries. PRINCE2® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries. MSPTM is a Trade Mark of the Office of Government Commerce M_o_R® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries. P3O® is a Registered Trade Mark of the Office ofGovernment Commerce. P3M3TM is a Trade Mark of the Office of Government Commerce. COBIT® is a Registered Trade Mark of ISACA. Capability Maturity Model Integration® (CMMI®) is a registered trademark of Carnegie Mellon University. Quoted ITIL text is from The Official Introduction to the ITIL Service Lifecycle © Crown copyright 2007. Reproduced under licence from OGC. Copyright (c) 2005-2009 FreeCode International. This work is licensed under the GNU General Public License unless otherwise stated. To view a copy of this license, visit http://www.fsf.org/licensing/licenses/gpl.html
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Business Case? ●
The Why of the project
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Business Justification
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Reviewed throughout the project
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Reviewed after major changes
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Business Case contains: ●
Reasons
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Benefits
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Cost
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Timescale
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Investment appraisal – Do nothing approach
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Do something approach
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Options
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Business Case language: ●
KISS
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Clear and concise
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The language of money
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Change Control ●
Do you have a crystal ball?
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Flexible Business case
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Tolerances
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Management by exception
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How? ●
Do not hire somebody to write your Business Case
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Consult
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Strategy > Business Case
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Careful about Value and Quality
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On value and quality â—?
Just keep it real
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ITIL is never the Business Case ●
If possible, don't mention ITIL
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Use the correct language ●
Better_service.yes!
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Find quick wins
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Brainstorm the 4 Ps
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ITIL is never the Business Case ●
Let's mingle and discuss example Business Cases for: ●
SMART People
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SMART Proceses
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SMART Products
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SMART Partners
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In 15 minutes we will finish this presentation.
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Takk!