Frsc insight august 2014 final

A Monthly Publication of Federal Road Safety Commission

www.frscinsight.com August, 2014

e- booking prospects and Challenges

e- Ticketing a quick overview

Attitude of Motorist in Nigeria

CITATION of

Corps Marshal and Chief Executive

ave you ever wondered why God, in the beautiful story of creation, ordered that the earth and heavens be created before any other creature? It never mattered what these other creatures were, either they were light, wild animals, the oceans or even man. Why should the earth and heavens be created before them? Why did God, as told in Genesis Chapter 1 verse 1, choose to create the earth first? This means God is a God of order and he recognises sequencing of events or put more succinctly, God knows the value of numbers and ranking of events in numerical position.

Astronomical data according to Chris Stassenin his book ‘’the age of the earth’’ indicates that the universe began 13.8 billion years ago, but the earth was not formed until 4.5 billion years ago, The question therefore is, why would God wait 9.2 billion years after creating the universe to create the earth? And why would God also wait another 4.5 billion years to create the humans?

Man, a creature of God. In fact created in the very image of God, do act by emulating God to order events in sequence. In the Military and Para Military Institutions where during tattoo, a Commander is made to account for all Cadets or trainees, exemplifies the importance of numbers, as all cadet are made to take number from the first to the last man standing. Similarly, the Cadets also have a course senior, who sometime is regarded to as number one.

Number One is symbolic and spiritually is the pioneer number which like the creation is from which all other numbers spring forth. Number one is a doer, a powerful force that produces results and does not allow anything or anyone to limit its potential. The number one shape, reflects its meaning; it stands upright with pride and purpose. Strong, determined, unwavering and with specific goals in mind.

Number one can turn dreams and ideas into reality, and in reality does turn thoughts and ideas into reality. Number one actually pushes obstacles aside and transforms or improves in perpetuity.

This number one is what Olayemi Boboye Oyeyemi represents in the Federal Road Safety Corps: Nigeria’s lead Road Safety Agency. Being the number one Corps Marshal to be appointed from in-house since the Corps was established in 1988, Oyeyemi has a rare place in history to be named the first Corps Marshal amongst the serving officers. The Corps Marshal understands the importance of number one and all the while he has in the performance of his responsibilities

EDITORIAL

From the Editor-In-Chief

EDITORIAL

True to his name Boboye, meaning ‘’born to meet the crown’’, Oyeyemi is privileged to be the only man known in history of President Goodluck Jonathan administration whose appointment was announced by the president himself

strived to be ranked number one irrespective of the department he served in the Corps. His appointment as the Corps Marshal did not just come like that. True to his name Boboye, meaning ‘’born to meet the crown’’, Oyeyemi is privileged to be the only man known in history of President Goodluck Jonathan administration whose appointment was announced by the president himself. All previous presidential appointments, either Ministerial or the appointment of Service Chiefs, Inspector General of Police or Board members are either made by the President’s spokesman or at best the Secretary to the Government of the Federation. Oyeyemi had the rare honour of being in the Council hall when Mr. President swore in the immediate past Corps Marshal Osita Chidoka as Minister of Aviation, and Oyeyemi was named as his successor.

FRSC Insight apart from felicitating with the new Corps Marshal, decides to feature him as the cover of this month’s edition of FRSC Insight as our one – on – one personality of the month.

This Month too, your darling FRSC Insight has a new Editor, in person of Deputy Route Commander Toyin S. Oladoke. She brings in robust experience which will be invaluable to all our esteemed readers. The erstwhile Editor, Assistant Route Commander Kenneth Alegiueuno together with another Analyst in the Planning Advisory Unit, Deputy Corps Commander Okechukwu Ikoku have joined the Minister of Aviation as part of his strategic team to reposition the Nigerian aviation industry.

As the FRSC fully migrates into becoming a fully digitalised world class organisation, this month’s edition of FRC Insight features interesting stories like the eticketing overview, prospect and challenges; the attitude of motorists; the place of language skills in conflict resolution in the home.

All the regular stories are equally featured including the address by Mr. President when he launched the National Electronic Identify card.

As usual all previous edition of FRSC Insight can be read on www.frscinsight.com

Corps Commander Clement O. Oladele Editor – In – Chief

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FRSC Insight August, 2014

Insight A monthly publication of the Planning Advisory Unit (PAU) designed to broaden the horizon of FRSC staff on wide range of issues.

C O N T E N T

Citation of Corps Marshal and Chief Executive

e- booking: prospects and Challenges

e- Ticketing: a quick overview

Attitude of Motorist in Nigeria

Conflict Resolution in the home

Managing Director Aso Savings and Loans, Mallam Hassan Usman committing to the Decade of Action on Road Safety

Formal Launch of the Issuance Process for the National Electronic Identity Card

Quotes

Editorial Team

Publisher

Editor窶的n-Chief

BO Oyeyemi, MFR, mni Corps Marshal/Chief Executive

Editor T S. Oladoke (DRC)

OC Oladele (CC)

Graphic designer IA Tijani (DRC)

Members VO Ogunnupebi (ACC) AR Obagbemiro (CRC) CB Nwokolo (DRC)

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FRSC Insight August, 2014

CITATION OF CORPS MARSHAL AND CHIEF EXECUTIVE, FEDERAL ROAD SAFETY CORPS, Boboye Olayemi Oyeyemi, MFR, mni was born in Ibadan, to the family of Reverend Michael Babalola of Odo Owa in Oke Ero Local Government Area Council of Kwara State. He attended the following institutions where he obtained various certificates:

The Polytechnic Ibadan, University of Lagos, University of Lagos, Harvard University, School of Government, Royal Institute for Public Administration (RIPA), London, The prestigious National Institute for Policy and Strategic Studies (NIPSS) and becoming a proud member of the Alumni Association.

He also attended the following World Class Security Institutions courses: Police Training Division, Suffern, New York in 1992 - Glock Armorer’s and Firearms Safety Course, Region VI Police Driving School, Wilshire County, Devices, England, Sleep Research Laboratory, Loughborough University, UK, Glock, John R Wald Inc; NY, USA and Shot gun Instructors Course, NY, USA. He achieved his dream of becoming an Officer of the Federal Road Safety Corps in 1988.

Since joining at inception of the Corps, he has played leading roles acquiring vast field operations and administrative experiences at the National Headquarters

Boboye Olayemi Oyeyemi, MFR,mni

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FRSC Insight August, 2014

In the field, he was Zonal Commanding Officer severally, including being in charge of Zones RS4 Lagos, RS3, Yola and RS9, Sokoto.

He was: Acting Director (Operations), 1999, Substantive Director (Operations), 2001, Director (Motor Vehicle Administration), 2003, Assistant Corps Marshal (Operations), 2005, Assistant Corps Marshal (Planning Research and Statistics), 2006, Assistant Corps Marshal (Training Standards and Certification), 2008, Assistant Corps Marshal (Operations), 2009, Deputy Corps Marshal (Operations), 2010, Deputy Corps Marshal (Motor Vehicle Administration) in Jan 31, 2014 until his appointment as Corps Marshal and Chief Executive on 23 Jul 14.

For his numerous achievements, which also included the best performing Head of Department from 2009 to 2013 among other considerations, resulted in his appointment as the Corps Marshal and Chief Executive of the Federal Road Safety Corps, His honours includes: The Biographical Man of the Year Award of the American Biographical Institute, USA, Member of the Order of the Federal Republic (MFR) in 2006.

He is Member of 22 Professional bodies with him being a fellow of some among others in the following Institutes: Institute of Safety Professionals of Nigeria (ISPON), Chartered Institute of Logistics and Transport (CILT) London, Institute of Corporate Administration of Nigeria (ICA), Chartered Institute of Personnel Management of Nigeria (CIPMN).

With about 27 years in service, he has attended over 200 high profile Courses, Conferences, Seminars and Workshops locally and internationally. He has three publications on road safety administration and numerous unpublished works to his credit.

He is happily married with three children.

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FRSC INSIGHT AUGUST , 2014 8 FRSC Insight August, 2014

e-booking

Prospects and Challenges The recent introduction of ebooking by the Corps has tremendously improved its operational activities at various formations nationwide, in terms of the following: Education: It broadens the knowledge of officers by exposing them to the latest information technology and it application in daily operational activities. This conforms to world best practices.

Faster and Easier: the e-Booking system makes booking an offender easier and faster unlike the old booking sheet system where the officer making the arrest might not be conversant with all its sections.

Reduces paper: It reduces paper work which is perceive to be clumsy in this technology driven age and also reduces running cost there are no issues of producing booking sheets any more. this makes the corps a leading organizations in Nigeria going paperless.

Flexibility: it allows the team leader to cross check what has been imputed into the ipad before sending for printing. No more affidavit for lost of offence ticket by offenders. The notice of offence can be retrieve easily from the ipad irrespective of the date and time the offender is booked. It is also make it possible to detect an offender that has been apprehended in the past for any traffic offence through quick look site on the iPad. This also helps the team leader to decide if the offender will be booked or be given public enlightenment only.

FRSC Insight August, 2014 Challenges Lack of adequate knowledge of information technology by the staff: The level of staff understanding and proper handling of the new booking devise was observed to be average. If this is considered with other feeders across the country, regular training will be required to broaden staff knowledge on the effective use of the e-booking device.

Lack of interconnectivity between the central database, banks and commands duty room: when an offender shows up in the duty room to reclaim his confiscated item(s),he comes with the bank teller as an evidence of payment for fines. In an era where FRSC has recorded cases of fraud and manipulation of bank teller by offenders and staff, this should not be the only source of confirming payment in the duty rooms. The duty rooms need to be linked with the central data base which is connected to the banks. verifying bank payment form

9 a link with the data base will further authenticate the verification process of payment of fines.

Fragile: It can easily fall and get damaged, this is why patrol officers are advised to carry out the booking exercise inside the patrol vehicle to avoid any incidence of damage. conclusion Staff should be encouraged to acquire more knowledge in information technology and in-house training should be further enhanced in for all officers within the patrol cadre.

There should be interconnectivity between central database, banks and duty room. That is, the duty room should be able to access centre database to verify the authenticity of payment made by motorist. It will further enhance productivity of online booking and make it easier to audit.

Article written by Samuel A Ore (DRC)

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FRSC INSIGHT AUGUST, 2014

system away from an uncontrolled environ- •If there is Internet Connection at the time of ment to a more controlled one. capturing the Offender’s Record, the applica•It was then decided that a system be put tion automatically pushes record to the Cen- in place which is not only comparable with tral System (Online Mode). If there is no what is obtainable in developed countries internet connection at the time, Offender’s but that will also enable men and women of record is saved locally on the device,to be FRSC capture offenders information on the sent to the Central System at a later time (Ofspot. fline Mode) eTicketing e-Ticketing–Central System e-Ticketing is a bundled solution designed to give the Corps absolute control over Traffic The Central System is an Enterprise Web Offenders Information.

Application that resides in the Data Centre •With this, FRSC no longer need to rely on located in HQ. This makes it accessible over banks for Data Capture as men and women the internet of the commission will now be saddled with •It handles among other thing three(3) major this responsibility. functionalities: •The bundle includes the Software Solution Management of Data Capture Client Inalongside the Infrastructural requirement stances and Associated Hand Held Tablets necessary for a smooth running of the sysas well as Mobile Users. This is to ensure tem. that only authorised devices belonging to the •The Software Component is a set of three Corps are allowed to run and transmit Capdependent Systems. These are: tured Data to the Central Database.

Data Capture Client Data Warehouse for captured Offenders Central System and Data Nationwide and Synchronization Engine Reporting on Captured Data. Various reports that aid management in decision mak- e-Ticketing–Data Capture Client ing can be generated on captured Data from The Data Capture Client is a Mix-Mode (On- the Central System. line and Offline) application system designed to run on mobile (hand-held) tablets. Each eTicketing–Synchronization Engine Patrol Team is assigned a Tablet which is Standing between the Data Capture Clients equipped with a GSM SIM Card for Interand the Central System is the Synchroniza- net Connectivity and corresponding mobile tion Engine.

Thermal Printer for printing of Offence •Data Captured on the Client Devices by Tickets.

Patrol Teams can either by pushed (Synchro•The Application is designed to enable Patrol nized) with the Central System Online-Real Teams capture relevant information about Time individually (for entries captured when traffic offenders right as they are caught. there is Internet Connectivity) or be batched Now captured along side every Offenders together and pushed as a group at a later time record is GPS Coordinated entailing the exwhenever there is Internet Connection (for act location of the Patrol Team at the time of entries that were captured when there was no capture. An electronic ticket (expected to be Internet Connectivity). handed over to the Offender) is printed im•The Synchronization Engine while allowmediately the record is submitted. ing these captured entries to be pushed will

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FRSC INSIGHT AUGUST , 2014

also ensure that only authorised Data Capture banks capture Offence Booking Ticket NumClients and Devices can do so. ber and Amount Paid. The Central System will immediately be notified of such payeTicketing–(Add-Ons) ment.

Put in place to ensure a smooth operation of Online Payment that accepts major pay- the eTicketing System are multiple payment ment cards (VISA,Master Card,Verve) options intended to make fines payment easy Mobile Money and for these Traffic Offenders.

POS Terminals at Commands •Available Payment Options include: A presentation by Princesoft Developers Ltd, 2014 Bank Payment which allows participating

I PLEDGE I pledge to Nigeria my country To be wise and smart

in my decisions on the road Even when my little child cries To let her remain at the back seat for the love I have for her To allow that driver have his way For my ways to be clear I pledge to my country and men To stop and wait for the green light Even when I am the only car on road And my intestines cries for a drink I will apply my brains until I stop I will wait for a rest when tired I will not run my office in my wheels

I pledge with my brothers and sisters That if we come together and remember the pain that we create every ember months And work to stop all traffic vices learn to adhere to safety men We refuse to abuse the road this year We pledge to Nigeria our father land To collaborate with FRSC For safety on our roads

by DRC TS

Oladoke

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FRSC INSIGHT AUGUST, 2014

DRC Taiwo Paul Oladoke

A REFLECTION OF THE GENERAL COLLAPSE OF MORALITY. HOW CAN THE APPLICATION OF PEACE AND STRATEGIC KNOWLEDGE HELP PATROL TEAMS IN CURBING MOB ACTION.

igeria, a great Country endowed with natural resources and well talented human and capital resources have lost so many souls to RTC. Many families have lost their bread winners; children have become orphans (fatherless and motherless) as a result of impatience and carelessness of motorists on our roads which is a reflection of the decadence in attitude and morality in Nigeria in general.

The incessant attitude of motorist on our roads constitute the major percentage of the cause of Road Traffic Crashes and mob attack on various FRSC formations, patrol teams and men.

19 FRSC as a corps has lost a huge amount of its resources to mob attacks by the motoring public. promising staff have been killed on duty, property worth millions have also been destroyed.

Among the numerous bad attitudes constituted by drivers on our roads are: 1.

2.

3.

4.

5.

6.

Drunk driving and use of drugs Disregard to traffic rules, regulations and traffic furniture.

Impatience and disregards to other roads users Over speeding Putting mechanically deficiency vehicles on the roads/poor maintenance of vehicles.

Negative perception and reception of FRSC corrective measures.

FRSC INSIGHT AUGUST, 2014

The Federal Road Safety Corps as the lead agency in road traffic management in West Africa is as a result of this attitude faced with the need to manage human behavior properly, particularly on patrol. The corps has designed so many strategies to enforce and checkmate these entire indecent acts: a. New Number Plate with security features to checkmate insecurity in the country and building of a robust data bank .it is expected that when motorist know that the arm of the law will catch up with them, they will be more careful on the road and adhere to traffic rules. b. Daily public enlightenment by patrol teams on the road. c. Training of traffic offenders at FRSC base before reclaim of confiscation. d. constant motor park rallies.

e. periodic road walks f. public enlightenment on TV, radio and internet carried out by the corps.

All these and so many intervention patrols are been put in place to strengthen enforcement and broaden the

motorist knowledge on the right use of the road. it is expected that effective application of these- by motorist will make them friendly and cooperating with FRSC patrol teams.

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FRSC INSIGHT AUGUST, 2014

However, the application of peace and strategic knowledge while at work place, especially in Operations (patrol) is most needed in checkmating the excesses of mob action constituted by the aggrieved public and motorist.

As we all know that we are living in a conflict ridden environment, FRSC is faced with a handful of these conflicts. conflicts are sometime needed for a society to develop, but only when they are properly handled. There are positive conflicts ending in positive results.

Peace can be understood as the absence of violence or the presence of justice. As a patrol man, your presence on the road needs to be justified as peaceful without any compromise. Although some challenges faced by patrol men while on the road are as a result of structural violence in every facet of our society. However, a knowledge in peace and conflict management can be applied by all FRSC staff to manage conflicts encountered on the job and eliminate mob actions.

Types of conflicts: i. ii. iii. iv. v. vi. vii. viii.

Interpersonal Conflicts Intrapersonal Conflicts Intra group conflicts Inter group conflicts Intra- Communal conflicts Inter Communal conflicts National Conflicts International Conflicts

There are four major causes of conflicts: i. ii. iii. iv.

Competition for Resources Contradicting Value Physiological needs Management of information

This topic however is narrowed to the application of peace and strategic knowledge in managing attitudes of motorists to curtail mob action while on patrol.

These can be done through the conflict handling styles below: i. ii. iii.

iv.

Denial/avoidance (win/lose strategy) Strategic withdrawal (win/win) Third party decision making/ Joint problem solving (JPS) – (Negotiation, mediation and conciliation (win/win) Confrontation (lose/lose)

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FRSC INSIGHT AUGUST, 2014

1. Denial/Avoidance (Win/Loose Strategy): In this strategy you may decide to avoid a perceived trouble maker while on patrol. Once a motorist is identified as a person who is ready to foment trouble, the best option is to avoid the conflicts from aggravating to violence which can result to mob action.

Violence is defined as aggravated conflicts. This is a win/loose strategy either to avoid the situation and win or dabble into it and loose.

By avoiding the conflicts does not make one weak but portrays one as a strong decision maker. This saves the energy that would have been wasted fighting a worthless battle which will result in a damaged image of the corps. lives are secured and property protected. This gains cannot be quantified.

to be the prevalent cause of mob attack recorded in FRSC. The motorist loses confidence in the corps as a result of confrontation and the corps also loses its face in the public. It is a loose\loose strategy and not advisable for patrol teams.

2. Strategic Withdrawal (win/win): When situation/conflicts arises on patrol between Arresting

1.

Marshals and traffic offenders, the patrol team can strategically withdraw to the office or change patrol point immediately to avoid conflict progression. Both parties win in this situation and the relationship between the corps and the public is not strained.

3. Third Party Decision Maker: Third party decision maker is a good approach in solving problems/conflicts while on patrol duty. This is a situation whereby a patrol team refers/bring issues to the base for the purpose of resolving it with the head of Operations in a more professional way or call for intervention of other enforcement agencies. in this situation the tension would have reduced before the intervention of a third party.

4.

Confrontation (Loose/Loose strategy): Confrontation is a very bad approach in resolving conflicts or issues because it may escalate beyond the capacity of the team. Confrontation often times lead to mob action. confrontation by patrol teams can be said

ABC Triangle Analysis The violent behavior we see has its roots in people’s attitudes and the political economic context. The ABC triangle is a simple frame work for exploring the impact and causes of conflicts. If you are in operations, you can use the triangle to answer questions like: How will our work be affected by the behavior we have identified? Will it affect any of the contextual factors that drive the conflict?

2. How will the corps and staff be perceived by the motoring public, given the attitudes we have identified.

3. How can our work restore relationships

by addressing negative attitudes properly?

4. How can our work improve the contextual factors that are driving the conflict?

The causes determine the attitudes of the primary stakeholders and the attitude also determine the behaviors of other stakeholders.

Behaviors can as well be influenced. The knowledge of peace and strategic studies is of paramount importance in our everyday lives both at home and workplace in resolving issues. There is need to inculcate this studies as a special in-house training in all formations in the federation to enable staff manage conflicts when they encounter any.

Presidential Speech at the State House, Abuja Thursday, 28th August, 2014

A

t the formal launch of the enrolment exercise for the issuance of the National Identification Number (NIN), last October, I did express my desire to see the commencement of the issuance

process for the National Electronic Identity Card (e-ID Card) Scheme. I am happy that this important milestone, in the roll out of the National Identity Management System, (NIMS), has been realised today.

2. I am impressed with the quality of the e-ID Card and the work of the corporate partners that have made it possible.

I commend especially the MasterCard World-Wide Corporation and Access Bank Plc, as well as the Commission, who followed all laid down procedures in achieving a World-class product. The combination of intricate security features and other multiple functions in the e-ID Card, improving its functionality and versatility is also significant.

3.

Following successful local and international tests, the e-Card Scheme has now finally taken off. It is important that the Commission’s on-going efforts at ensuring local content capacity in the Card Body production process is sustained with the same zeal as the meticulous rechecks of ensuring payment functionality, in compliance with international best practice. Such high standard will help create economic and employment opportunities, consistent with our commitment to National Transformation.

4.

We must at the onset keep in mind that the journey to capture the populace, by issuing over 100million Cards has just begun. You should therefore ensure that the issuance process is prompt and swift enough to enable many more Nigerians obtain their own e-ID Cards, as soon as possible.

5. The Coordinating Minister for the Economy and Minister of Finance, will oversee that funding requirements, as budgeted, will be met and matched with appropriate delivery by the commission. It is important to ensure that this e-ID Card issuance process, proceeds smoothly, and that all MDAs, and indeed the private sector, can benefit from its designed functionalities, as soon as possible.

that Federal Civil Servants and Pensioners are enrolled and issued their Cards promptly, so that the eID and the secure payment platform can both facilitate speedy and safe payment of salaries and pensions.

7.

The identity authentication and verification services that are in pilot phase, as demonstrated, should immediately be further extended to other Law Enforcement Agencies (LEAs). It should also be made available at the Airports and other border posts, for enhanced security checks.

6. The Commission should immediately complement the efforts of theIntegrated Personnel and Payroll System (IPPS) and Pension Department by ensuring

8. The Commission should also ensure that all registrable persons as provided for in Section 16 of the NIMC Act No. 23, of 2007 are enrolled into the National Identity Database and that all Government Ministries, Agencies and Departments (MDAs) involved in data capture activities, must align their activities, with a view to switching over to the NIMC infrastructure.

9. The Bureau of Public Procurement (BPP) should .

also ensure compliance immediately. The regime of duplication of Biometric data bases must now have to give way to harmonization and unification with the e-ID scheme, which shall be the primary data base. •

The SGF, the Attorney General and Minister of Justice and the Governor of the CBN should, in conjunction with the Commission, reach modalities for the harmonization of their biometric projects, including other ongoing projects in other MDAs, with the e-ID card scheme

• Proliferation and duplication of efforts is neither cost effective, nor security-smart. It is important to remove obstacles that may impede the NIMC from the discharge of its constitutional functions and statutory obligations.

• The NIMC must now focus all its energy on ensuring that the remaining two components of the NIMS roll out – Identity Authentication and Verification and the Alignment and in particular, Switching Over by the MDAs through the harmonization and integration framework – are deployed without fail.

•

The logistics and speed of data collection must have to be improved upon, and this will reduce the justifications given by MDAs, as reasons for duplicated biometric options. Hopefully, the Harmonization programme will help to achieve this, especially, by the Commission ensuring that MDAs switch or at least align their existing infrastructure, as data collection agents to the NIMC System.

• This should be the primary reason for expediting the Harmonization programme: more so, in this way scarce Government resources will be better optimized for significant national benefits.

• Ladies and Gentlemen, I have taken keen interest in this project, primarily because of the pervasive impact it can have on every facet of the socio-economic fabric of our dear nation, which is in sync with the Transformation Agenda of my Government.

• • The fact that the project helps to establish the identity of the individual in such a way that privacy is assured and updating personal information is made easier. The project will also create effective access to the database in a more secure and user-friendly and reliable manner for the MDAs and even the private sector.

• Given also that the National e-ID Cards can be issued and reissued with, ‘proof of identity’ possible, means that amongst other things, there will be more clarity around all forms of transactions and relationships. Significantly, some of the issues around identity- related theft and other such criminal vices and activities that are inimical to our national interests would be better addressed more efficiently.

• Last year, I used the occasion of the launch of the enrolment exercise for the National Identity Number (NIN) to call on the private sector to invest promptly in this project. Let me reiterate that call and emphasize that it is good business to do so.

•

In this regard, the Board of NIMC must act decisively to increase investor confidence, in a very professional way, so that the various opportunities can be rapidly identified and exploited for the good of our economy.

•

To all Nigerians, I say, remember the National Identification Number (NIN), is your Identity. The Card is not only a means of certifying your identity, but also a personal database repository and payment Card, all in your pocket!

• Once again, I commend the Board, Management and Staff of the NIMC; it is now my honour and privilege to formally kick-off the issuance of the National e-ID Card, Scheme for the good of our country.

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FRSC Insight August, 2014 The road stops here for

All the technology in the world The global inter- connectivity The speedy- like-light racing net e-driving e-ticketing e-writing e-war-ing The road stops here Human are passing

Your system gives to you What you want from it

itemize your wants IN It will make them materialize OUT Who is leading who System or systemer We lead All wares follow Soft wares hard ware The road starts here

E-mails text messaging through windows Transmitter to Encoder decoding receipt

DRC TS Oladoke

The road stops here This speechless man made dots dot- com dot- gov dot- ed dot-org lay far away from A smooth touch of a caring man The navigator Road proceeds

Why is this system idle The mighty deleted the systemer Road closed For the device cannot run itself and the navigator is dead No road No human no computing

the road stops here e-ending

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FRSC INSIGHT AUGUST , 2014

one meaning due to its ambiguity. One of the why the conflict should be de-escalated. disputants, that is party to the dispute, can ask questions to seek clarification.

6.

SILENCE For instance, “I did not quite get what you Silence they say is golden. There are times mean?”, or what exactly do you mean? It keeping quite might relax a conflict in the has a high tendency of relaxing the conflict. domestic front. This helps the disputants to It will also give the other party the opportuhave more time to even think about the matnity to clarify statements made. ter and probably decide to let go the matter 2.

APPRECIATION: I CANNOT in the interest of the family members. THANK YOU ENOUGH. Appreciative statements can be used in con- CONCLUSION flict resolution. If there is a conflict between Conflict is an inevitable part of human be- a husband and the wife threatening to lead ings. It is best to prevent it from occurring to divorce, one of the parties can douse the hence we should always look out for the tension by appreciating the other party by emergence of early warning signs which making appreciative statements like “I canalert us of its possible occurrence in the not thank you enough for your contributions nearest future. Such signs should be heeded which have made us to be this successful”. and mechanisms put in place to forestall the “Without you I do not know what I would occurrence of the ‘real one’, conflict. have done.” Many of such expressions of ap- However, when it occurs, it is better not to preciation also exist. shy away from efforts that can resolve it with 3.

CONFRONTATION: YOU OFFEND- minimal cost.

ED ME YESTERDAY. The family is a wonderful unit of the sociThrough very subtle confrontation, domesety such that whatever happens to one of its tic conflict can be resolved. Statements like members affects the society in almost a simi- “you offended me yesterday”. Such confron- lar proportion. That explains why emphasis tation would likely lead to response which on this paper was on the family. A man’s can lead to resolution of the conflict. If for level of productivity is most likely going to instance the other party responds thus, ah, I drop if there is conflict in his home and vice did not know. Please explain to me. It gives versa. room for the parties to talk about the conflict Language is very powerful. The usage rightand find an amicable solution to the conflict. ly or wrongly can resolve a conflict or esca4.

DE-EMPHASISING: MY INTENlate it. At all times, therefore, it is needful TION WAS NOT TO UPSET YOU, MY that as members of a family, (father, mother DEAR. or child), we should be very conscious of our This is a way of avoiding likely conflict to language while speaking to each other. occur among individual especially during We do not stand to lose anything by speaking a heated argument by simply leaving the soothing language that can help in resolving subject matter discussed and doing it again conflict in our homes but we stand to loose when the tension has cooled off. even beyond our imagination when a conflict 5.

RE-EMPHASISING: LET US TALK is allowed to escalate because of our choice ABOUT IT PLEASE. of words. In this approach you talk about the issue in Discussing it one on one will avail the dispucontest rather than sweep it under the carpet. tants the opportunity of further seeing reason

DRC Reginald C. Ezurike

•

Our greatest weakness lies in giving up. The most certain way to succeed is always to try just one more time.

Thomas A. Edison

•

Once you replace negative thoughts with positive ones, you'll start having positive results.

Willie Nelson

•

The true secret of happiness lies in taking a genuine interest in all the details of daily life.

William Morris

•

Everyone thinks of changing the world, but no one thinks of changing himself.

Leo Tolstoy

•

Every child is an artist. The problem is how to remain an artist once he grows up.

Pablo Picasso

•

You can never cross the ocean until you have the courage to lose sight of the shore.

Christopher Columbus

•

Do not go where the path may lead, go instead where there is no path and leave a trail.

Ralph Waldo Emerson

Compiled by DRC IA Tijani

The Federal Road Safety Corps is committed to creating a safer motoring environment through compliance with the FRSC (Establishment) Act 2007, other traffic laws and Quality Management System Standards with a view to continually improving its mode of operations

Decade of Action for Road Safety is attainable!

Let’s Join hands to create a safe Road in Nigeria

FRSC INSIGHT AUGUST , 2014 EMERGENCY CALL LINE: 0700- CALL-FRSC (0700-2255-3772) EMERGENCY TEXT MESSAGE LINE: 0807 -769- 0362 FRSC EMERGENCY TOLL FREE LINE ON ALL NETWORKS: 122

FEDERAL ROAD SAFETY CORPS

frsc emergency

Planning AdVisory Unit Converting data into intelligence for making evidence based decision Conducting global monitoring and benchmarking Conducting surveys and internal consulting for departments and corps offices Offering technical assistance and coaching to departments and corps Offices Phone: +234 8077201236 +234 7036136152