MANAGE YOUR BUSINESS FROM ANYWHERE
Mercury HQ is a cloud-based shop management platform that lets you run your shop from anywhere using your phone, tablet, or computer. With real-time synching for access wherever life takes you, Mercury HQ helps you accept, transact, and deliver orders like never before, including on a mobile app.
• EASY TO USE
An Intuitive interface so anyone in the shop can pick it up quickly.
• ANYTIME, ANYWHERE
Log in from any computer or access it on your device using the mobile app.
• CONTINUOUS IMPROVEMENT
Our technology team is always creating new features and improvements based on user feedback.
EMPOWERING INNOVATION
For more than 40 years, FTD has led the floral industry in bringing the best business technology systems to florists worldwide. With a continuous focus on bringing innovative solutions to the floral industry, our easy-to-use, cloud-based product line makes Mercury HQ the best value for shop owners who want flexibility as well as automated features that make day-to-day operations a breeze. Thousands of florists rely on Mercury Technology to help manage their businesses, and Mercury HQ continues our legacy of best-in-class innovation.
GETTING STARTED
As a cloud-based technology platform, it means new computer hardware is not necessary. All you need to do to access Mercury HQ is login using your credentials just like any other website. All your information is stored on a highly secure server that you can access anywhere.
Our technology support team is also available to assist you with how to install the software and set up your credentials. With an intuitive user interface, you will be ready to go in no time.
DATA SECURITY
FTD has always made security and safeguarding of customer data a top priority by maintaining up-to-date security precautions and processes. We pride ourselves on meeting, or exceeding, all applicable security regulations and standards, especially for our world-class technology solutions.
READY FOR A PERSONALIZED DEMO?
Contact Mercury Technology Sales at 800.767.3222, TechSales@FTDI.com or scan here.
MERCURY HQ IS A STEP ABOVE THE REST
FTD is developing technology with our florist owners and operators in mind to positively impact how you run your business. In today’s market, saving time and money and having flexibility is the key to success. Mercury HQ is your solution.
ORDER MANAGEMENT
Entering orders is quick, easy and consistent. Our Mercury Online website is also seamlessly integrated, so you can view your web orders too.
• MANAGE ALL ORDERS
Our platform integrates with your local orders, other wire services and thirdparty e-commerce sites giving you visibility to all your orders in one place.
• INTUITIVE ORDER DASHBOARD
Easily view all chats, actions needed or approval for orders in a robust dashboard on your computer or mobile app.
• REAL-TIME ORDER ALERTS
Enable push notifications to receive alerts on your device about new orders or actions needed.
CONTACTLESS & DIGITAL PAYMENTS
Mercury HQ’s point of sale capabilities allow you to receive payments and quickly perform other payment functions allowing your customers to use their preferred payment method.
• CREDIT CARD PROCESSING
A digital terminal is available to accept credit and contactless digital payments.
• DIGITAL PAYMENTS
Apple Pay and PayPal payment processing is secure and convenient for your customers.
• IN-STORE PAYMENTS
A terminal supporting contactless, chip and swipe entry is available and integrated with Mercury HQ.
CREATING AN EXCEPTIONAL CUSTOMER EXPERIENCE
Exceeding your customer’s expectations is how you win as a small business owner. Having the right tools to make it easy for your team to go the extra mile is what Mercury HQ can offer you.
CUSTOMER-FOCUSED
• MANAGE YOUR CUSTOMERS
Merge and purge customer data, add multiple contacts and track account activity to keep an accurate database.
• ORDER & DELIVERY STATUS
“Where is my order?” is a common question taking up time. Real-time order status tracking allows customers to know the status of their order.
• HOUSE ACCOUNTS
Generate invoices and statements and track payments for house and corporate accounts.
• KEEP YOUR CUSTOMER IN THE LOOP
Customize email or SMS notifications to customers such as order confirm, order started, out for delivery, delivery confirmation and more.
EXCEED EXPECTATIONS DURING DELIVERY
Simplify delivery routing! Our robust delivery dashboards give you and your drivers visibility to view upcoming, current and completed routes delivering an exceptional customer experience.
• SEE IT ALL, ALL AT ONCE
Dashboards give an overview of all orders and can filter to be route specific.
• DELIVERY MOBILE APP
Easily manage all orders and capture proof of delivery signatures, photos and locations, as well as mark an order as delivered with real-time notifications to the customer.
• ROUTE OPTIMIZATION
Mercury HQ will create delivery zones for your shop that maximize your drivers’ time and efficiency.
• RUSH & GUARANTEED DELIVERY
Enable functionality to charge extra for rush or timed deliveries.
• FTD DELIVERY SERVICE
Request a pick-up with one click to help in a pinch or expand your coverage.
TAKE CHARGE OF YOUR BUSINESS
Florists have the unique benefit of offering same-day gifting. Being able to keep track of your deliveries and manage your orders to ensure you can deliver as expected is critical to your success.
TAKE YOUR BUSINESS ON THE ROAD
Benefit from on-the-go access to the Mercury HQ order dashboard and retrieve crucial order information using the mobile app. Delivery drivers can also access the app for route details, ad-hoc stops and capture proof of delivery - saving time and improving the customer experience. The app is compatible with iOS and Android devices.
• SAME VIEW, DIFFERENT DEVICE
Access all the robust functionality whether logged into your computer or using the mobile app on the go.
• RELIABILITY
Experience reliability using an app and accessing your dashboard on Wi-Fi or cellular, so you never miss an order.
• REAL-TIME ORDER ALERTS
Enable push notifications to receive alerts on your device about new orders or orders needing attention.
• ENHANCED PROOF OF DELIVERY
Easily manage all orders and capture proof of delivery signatures, photos and locations, as well as mark an order as delivered with real-time notifications to the customer.
• CUSTOMIZE ROLES
Grant access to specific roles in the app, ensuring each position only sees their tasks, such as designer, driver or delivery manager.
DATA-DRIVEN DECISIONS
Collecting and analyzing data in Mercury HQ is crucial for understanding sales trends, customer behavior, and inventory levels. Having a data-driven approach helps optimize operations, enhance customer satisfaction, and increase profitability.
• IMPORT EXISTING DATA WITH CONFIDENCE
Import your historical and current customer information and order data into Mercury HQ.
• DETAILED REPORTING
Filter and export data to make informed decisions for your business: sales summary, sales tax, order details, aged analysis, product sales comparison, marketing & occasion tracking and more.
“MERCURY HQ HELPS WITH SCHEDULING OUR DRIVERS MORE EFFICIENTLY AND CAN ALSO HELP WITH INVENTORY. MOST FLORAL MANAGERS/OWNERS LIVE WITH THE CONSTANT UNKNOWN OF WHAT MONDAY MORNING, OR THE NEXT DAY, WILL BRING. MERCURY HQ ELIMINATES THAT FEAR AND IS TRULY INDUSTRY CHANGING.”
- Alex, Kiss Floral Co., Conshocken, PA
“I’VE BEEN AROUND FOR 30 YEARS, AND THIS IS THE MOST EXCITING THING I’VE SEEN SINCE YOU GUYS LAUNCHED MERCURY POS ON DOS!”
- Michelle, Dillions, Hutchison, KS
BE IN CONTROL WITH SHOP SETTINGS
Mercury HQ’s user-friendly interface makes it easy to update your shop’s settings, pushing updates in real-time. You no longer need to call customer support to make important updates to your shop’s information.
• AUTOMATIC UPDATES
Update your shop’s information, including hours, delivery fees, coverage, and products, in real-time on Mercury HQ & Mercury Online.
• SHOP SETTINGS
Enable settings to bulk print orders, edit enclosure card settings, plus turn on/off auto-print and auto-accept order features.
• MERCURY NETWORK SETTINGS
Suspend and resume your system as well as save preferred florists.
• DELIVERY FEES & COVERAGE
Update your delivery fees by ZIP code and city. Create exceptions by address to increase fees or set to “do not deliver.”
• PRICING & PRODUCTS
Adjust all product pricing and merchandising in Mercury HQ’s shop settings for in-store sales and automatically update your Mercury Online website.
GIFT CARDS
Sell or redeem a physical gift card in your shop, or a digital gift card on your Mercury Online website – the only floral e-commerce site offering gift cards.
• GENERATE INSTANT REVENUE
Immediate payment for the gift card impacts cash flow. When redeemed, expect most shoppers to spend more than the value.
• TRACK ACTIVITY
The Gift Card registry will track all sold cards and activity as well as allow you to resend digital gift cards.
• AVAILABLE ONLINE
FTD’s Mercury Online website offers shoppers the option to purchase a digital gift card or add-on to a floral delivery order.
READY FOR A PERSONALIZED DEMO?
“MOVING TO MERCURY HQ WILL MAKE YOUR FLORAL LIFE A WHOLE LOT EASIER. FROM ROUTING DRIVERS, DAY-TO-DAY OPERATIONS AND CUSTOMER SERVICE -- IT IS ALL IN THE PALM OF YOUR HAND NOW. TAKE IT FROM SOMEONE WHO HAS BEEN OWNING/OPERATING A RETAIL SHOP FOR OVER 50 YEARS!”
- Fred, Kiss Floral Co, Conshocken, PA
FEATURE DESCRIPTION
ORDERS
Order Modification Ability to modify existing orders and make changes to details like recipient name and address.
Integration with Teleflora and BloomNet
Integration with Web-based Orders
Customize Email & SMS Notifications
Manage incoming orders from other wire services.
Manage incoming web orders from third party e-commerce sites.
Send customers customizable email or text updates about the status of their order.
Quick Sale Toggle to the create order screen for quick walk in sales.
Multiple Print Options
Local Order Management
Multi-Order Checkout
A variety of options available for printing: tri-fold enclosure cards, legal size invoices, order entry forms or designer worksheets.
Ability to manage local orders, including walk-in, pickup, and local deliveries.
Ability to checkout multiple orders with different delivery addresses as one transaction.
Designer Worksheet Useful tool for designers to print pricing and recipe per order with detachable delivery slip.
SETTINGS & SHOP MANAGEMENT
Fully Integrated Mobile App
Use on Any Device, Anywhere
Perform any software function through the mobile app.
Ability to operate using a mobile device or web browser.
Mercury Settings Suspend and resume your system, as well as add preferred florists.
Auto Print Ability to auto print orders to streamline incoming order flow.
Staff Management Create user profiles and customize permissions for specific roles.
App with Push Notifications
Interactive Delivery Fees and Coverage
Digital Payments
Gift Cards
Partial Charges and Refunds – Local Orders
Location Based Tax Calculation
Custom Catalog Mangement
Enable push notifications on iOS and Android apps to receive real-time order alerts, including new orders, auto-accepted orders, order needs attention and more.
Manage your coverage areas and associated fees by ZIP code, city, and state. Zoom in and out of an interactive map outlining covered vs. non-covered areas, create exceptions by address to increase fees or set to “do not deliver”.
PAYMENT & PERIPHERALS
Ability to accept digital payments such as ApplePay, GooglePay, PayPal, etc.
Sell and redeem digital & physical gift cards. The Gift Card registry will keep track of all sold cards, along with activity, and the ability to resend digital gift cards.
Ability to offer partial charges and refunds on local orders.
Enter tax rates and an automatic calculation will generate based on the origin and destination of the order.
Ability to create, edit, and maintain a product catalog in Mercury HQ and your Mercury Online website (if applicable).
Contact Mercury Technology Sales at 800.767.3222, TechSales@FTDI.com or scan here.
FEATURE DESCRIPTION
Delivery Dashboard
Lasso Tool
Delivery Confirmations
Proof of Delivery
FTD Delivery Service Integration
DELIVERY
Offers an overview of current and completed routes for easy delivery management.
Create a route by drawing on the map with the Lasso Tool to pull in orders.
Access through the mobile app or browser and send real-time delivery confirmations from anywhere.
Ability to send a delivery confirmation with picture, signature and geolocation from your mobile device or web browser.
Ability to schedule deliveries using the FTD Delivery Service, a network of ondemand professional drivers.
Route Optimization Google automation will show the most efficient route.
Ad-Hoc Stops
Rush/Guaranteed Delivery
Add a stop into the delivery route when driver needs to handle a non-delivery task.
Upcharges for rush orders, guaranteed delivery or expedited delivery taken into consideration when creating routes; feature is integrated with Mercury Online website.
CUSTOMER FEATURES
House Accounts Ability to offer invoicing options for House Accounts.
Order & Delivery Status Real-time order status tracking to let customers know the status of their order and when to expect delivery.
Customer Management
Create, edit, search, store, and export customer data for Mercury HQ and your Mercury Online website (if applicable).
REPORTS
Sales Tax Report Report to easily perform tax remittance.
Sales Summary Report All sales recorded and organized by date range.
Order Summary Report
Marketing / Occasion Tracking
Order Details Report
Product Sales
Comparison Report
Order summary report displays categorized order volume, value, and average order value.
Track orders with promo codes and export customer purchase history by occasion for targeted marketing.
Highly detailed exportable order reports that can be organized by filters or your own sort criteria.
Compare product sales between two date ranges.
Aged Analysis Report Understand risk assessment by this report, showing all unpaid invoices.