Funeral Times - ISS 2/2022 by Inhouse

The magazine for Funeral Directors in Ireland

www.fearghasquinn.com

2022 Vol.22 No.2

patrick@fearghasquinn.com | +44 (0)28 2582 2525

Non-religious Non-religiousfuneral funeral and memorial and memorialceremonies ceremonies Meaningful and bespoke ceremonies Humanist funerals and memorials are non-religious ceremonies that focus on the person who has died, the life they led, and the relationships they forged. They are based on the humanist perspective that every life is valuable and unique.

Each funeral and memorial ceremony is tailored to the person who has died, and the wishes of the people who love them. We can help commemorate the person who has died with an upbeat celebration of life, instead of taking a more solemn tone.

A humanist funeral or memorial is the perfect option for families and friends ö©Ë ö Äæ Þ¬Ä Ú ɇ × ÚÞËÄ ½ Ú ĉ æ¬ËÄ on the life of their loved ones – without religion. This can be especially important if the person who died was not religious.

A funeral can include time for silent Ú ĉ æ¬ËÄ ËÄ æ© ½¬£ Ë£ æ© Þ Ɍ This time is inclusive of people from all backgrounds and people with religious beliefs can take this opportunity to say a silent prayer, if they wish.

Find your local celebrant Our funeral and memorial ceremonies are conducted by humanist celebrants. ËÄæ æ ËÄ Ë£ ËêÚ ½ Ú ÄæÞ æË ü æË ĈÄ Ëêæ ÃËÚ Ëêæ Þ ü¬Ä¤ ¬¤Ä¬Ĉ and personal farewell. BALLYCASTLE John Foley 07949 114455

BELFAST Richard Lavery 07802 839543

BELFAST MaryLou McShane 07962 906236

DUNMURRY Janni Knox 07890 861690

BALLYMENA Lisa Wilkinson 07759 514139

BELFAST Maire De Buitlear 07841 860276

BELFAST Michael Conlon 07494 505033

NEWTOWNABBEY Stewart Holden 07971 634098

BANBRIDGE Joan Davis 07546 954222

BELFAST Cathy Graham 07595 927494

DERRY Julie Hassell 07510 851612

NORTH DOWN Trevor Molloy 07549 946622

BANGOR Michael McAlinden 07305 892201

BELFAST Rachel Smith 07957 474643

DROMORE Sheena Bradley 07732 143183

humanists.uk/ ceremonies

Humanist Ceremonies™ is part of Humanists UK, a registered charity in England and Wales (no. 285987) and company limited by guarantee (no. 228781) info@humanists.uk

The magazine for Funeral Directors in Ireland

John O’Donoghue marks 100 years service 4

Lisa brings a touch of femininity 11

Sleeping Beauty’s glass coffin anyone? 65

Contents

A century of service for John O’Donoghue & Sons..........................................................................4 Lisa brings a touch of femininity............................................................................................................... 11 IAFD News.......................................................................................................................................................... 14 The story of one young stroke survivor............................................................................................... 18 New crematorium underway for Newtownabbey..........................................................................23 Clarke’s embrace the move to green energy..................................................................................... 24 BIE News ........................................................................................................................................................... 26 Padraic Cawley on knowing your options.......................................................................................... 28 Eimer Duffy on why you should be using WhatsApp Business.................................................32 Kidney Research invites you to bring your vintage hearse to Waringstown.......................36 Child Funeral Fund to launch in North................................................................................................. 41 Tim Collison takes one thing at a time................................................................................................ 44 NAFD News ......................................................................................................................................................54 Died too soon? and Strange lights by Mattie Lennon . ...............................................................60 Viva Las Vegas with Jennifer Muldowney........................................................................................... 64 SAIF News ........................................................................................................................................................66 Dr Bill Webster on Living in an uncertain world.............................................................................. 70 Classifieds .........................................................................................................................................................80

EDITORIAL AND ADVERTISING CONTACTS: Graham Brown, Ruth McQuillan, Vikki Crangle, Paula Hanna Tel: (028) 3835 5060 (048) from ROI Funeral Times is owned and published by: InHouse Publications, 1 Annagh Drive, Craigavon, Co. Armagh BT63 5WF E: sales@funeraltimes.com

Disclaimer: Readers are urged to support the magazine’s advertisers, but the publishers cannot be held responsible for any claims made or implied in the advertisements. The publishers reserve the right to refuse advertising. Opinions expressed in this magazine by contributing writers and advertisers are not necessarily those of the publishers. Every effort is made to ensure the accuracy of information contributed for inclusion in this magazine but no legal responsibility will be accepted by the publishers for loss arising from the use of published articles. All rights reserved. No part of this publication may be reproduced, stored in a retrieval system or transmitted in any form or by any means without prior consent. Articles and photographs for inclusion are welcomed but the publishers cannot accept responsibility for their loss or damage however caused. FuneralTimes | 3

A century of service for John O’Donoghue & Sons A century in business in Clonmel and still going strong despite Covid challenges

roud to be continuing the 100 year tradition of service in the town of Clonmel, John O’Donoghue believes the knowledge passed down over the years by his parents, uncles and grandparents has equipped him for anything that will arrive on his doorstep. No-one however could have been ready for the life altering effects of a global pandemic and its long reaching affects on the people of Clonmel - dramatically changing how O’Donoghue & Sons conducted their business with bereaved families. “Covid changed everything overnight in our business and in particular for the families who were bereaved through a Covid death or a death from other causes. It was horrific,” said John. Covid had a drastic impact on all traditional funeral protocols that are typically held dear, posing a challenge for those who must guide people through a most difficult and challenging time in their lives. The relationship and the comfort John and all his ancestors and dedicated staff were so adept at providing over the generations was removed. A distance had to be 4 | FuneralTimes

John is the fourth generation of his family to continue the proud family tradition in business in Clonmel

observed and the personal touch when it was most urgently needed was taken away. Covid was a surreal experience for us all, and undertakers, obviously, were no exception. For a profession who pride themselves on being the first point of contact, on being that shoulder to lean on for those in their darkest hour, the physical separation was hugely impairing. Add to this the genuinely increased risk to personal health and safety of undertakers and staff alike, at an unprecedented scale, and the industry becomes a whole new challenge, evolving on a daily basis. John recalls how

“The first death from Covid in the town was just horrible for the family involved. It was up to the hospital and straight to the cemetery in those early days. It was all very sad and scary.” Looking back to better days, the family business was founded in 1921 at a time of great upheaval in the country at the foundation of the State. It was established by John’s great grandfather John (known as Darby) who had two sons John (Buddy) and Thomas - at the time there was no history of undertaking in the family. Darby’s jaunting car was what led him to providing a service at funerals. As John explains, “Back then you went to the

joiner for the coffin, went to the draper shop for the habit and the undertaker for the hearse and that is the way it was done at the time. The bereaved family had to go about organising all that themselves and over the years it all came together like it is today.” O’Donoghue’s would have made coffins in the Kickham Street workshop up to the 70s and in 1981 Seanie opened the first funeral parlour of its kind in the town. An industry, especially in Ireland, famous for its family traditions, O’Donoghue’s were no different, and it was expected that John would follow in the footsteps of his father, representing the fourth generation of his family to proudly serve the families of Clonmel and surrounding areas. John, President of the Irish Association of Funeral Directors in 2007, speaking of continuing this tradition, says “I am very proud that I did take it on. It means a lot to the family to be still there and we are all very proud to be very much part of the town for one hundred years....We have a great bond with people who trust us. As a family it has been a privilege to serve the community and we are very grateful for their continued support,” said John. As to what the next 100 years will bring, John is of course hopeful that one of his own children will continue the family tradition in the business when it is time for him to hand it over.

Larry O’Donoghue driving the horse drawn hearse outside the Kickham Street premises in the early 40s

Seanie O’Donoghue and his father John (Buddy) O’Donoghue outside the family premises in Kickham Street

Larry O’Donoghue with the American Dodge on Gladstone Street in the 50s FuneralTimes | 5

Quinn Hearse and Limousine

Passat Hearses prove hit

he past 18 months have been a strange time for everyone, not least in the funeral industry. There have been global market pressures on the vehicle trade, most notable of which is the shortage of semi-conductors for vehicle microchips. This has slowed production in factories across the world and caused huge price increases on passenger cars. We’ve seen car manufacturers discontinue vehicle lines early, or even deliver cars with components missing and a promise to finish them at a later date. This has been compounded by a shortage of used hearses in the market, and serious fluctuation in prices there too. Indeed a 2 year old hearse in some cases is almost the same price as brand new! All this has meant that funeral directors have had to have a serious think about how they invest in their vehicles. When and how to upgrade. Thinking about how much to spend, what kind of finance might be available to them, or even if they might hold onto their vehicles for a while longer and see if the volatility dies down. This uncertain market has coincided with Quinn Hearse and Limousine launching their 6 | FuneralTimes

new Passat range. Suddenly there was an affordable vehicle on the market, specially designed for the independent Irish undertaker. Not only an affordable vehicle. But one that is reliable, practical and also with the signature Quinn style. Flowing lines and aerodynamic design means that this is a hearse that really punches above its weight. Already the demand has been incredible. Vehicles have been sold throughout the island of Ireland as well as in Great Britain. They’ve been sold in petrol, diesel and plug-in hybrid, showing that the funeral industry has really responded to this entry into the field. As choice has become more scarce, many undertakers are seeing that this is a great solution to their needs. Call Quinn Hearse and Limousine today on +44(0)28 2582 2525 to find a vehicle to suit your requirements.

Funeral Times says a fond farewell to Richard Lavery W

ith much sadness and a fond farewell all the staff of Funeral Times had a rare opportunity to enjoy a retirement lunch at the end of March. Funeral Times stalwart Richard Lavery has retired after more than 30 years with the company. Many funeral directors across Ireland will have dealt with Richard or met him at the Funeral Times Trade Shows and will miss his friendly, fun, helpful manner. But it won’t necessarily be the last you will hear of Richard as he intends to continue his work as a humanist funeral celebrant as part of NI Humanists.

The team at Funeral Times marking Richard’s retirement Indeed, Richard has recently trained to carry out weddings also and will be looking forward to expanding this part of his celebrancy work.

New Delivery -

Everyone at Funeral Times and Inhouse Publications wishes Richard all the very best in his future endeavours. We will miss you!

Quinn Hearse and Limousine

Arlene McNeill from McNeills Funeral Directors, Athlone with her newly built Quinn Passat Hybrid Hearse FuneralTimes | 7

“Hello, are you the death cleaner?” This is genuinely the most asked question when I answer my phone. My name is Alana Gillen and I am a Biohazard, Crime Scene and Trauma Cleaner. I started a very simple, small domestic cleaning business based in Ballyclare way back in 2012, in the middle of the recession. This was honestly out of need, rather than desire, at the time, when we were told that we were losing our jobs. I needed a job and I knew I was good at cleaning, apart from that I didn’t have a clue. A handful of those people who first took a chance on me and trusted me to come into their homes to clean are still my clients today. I’ve been

Alana Gillen with many of our domestic customers over the years, through births, deaths and marriages and I feel it is a great privilege to be the person that people contact in time of need or when there’s a big life

event or just when the in-laws are coming to stay. The main part of my business away from general cleaning is still very much helping people in time of need. Unfortunately when people contact me it’s usually a situation they never thought they would be in. Years of hard graft, hands on experience and many trips to the mainland for training courses, I developed a reputation and skills for cleaning situations that would be considered extreme. Now, my small but mighty cleaning team help me specialise in hoarding disorders, cleaning after unattended death, collecting and disposing of used needles, clearing up

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Alana Gillen 8 | FuneralTimes

bodily fluids, or any other weird and wonderful things that happen when life throws you a curveball. The first hoarded property I ever cleared and cleaned was when I was 22, a few years before I even started my business. Unfortunately it was a close family member who had been suffering mental illness and had been hoarding out of date food for quite some time. A very strange thing happened when I realised the smell of 15 bags of rotting Maris Pipers didn’t make me sick or want to stop, it was exciting for me. I think something clicked with me at that time and I started wondering if other people needed help like this, the how and why truly fascinated me. It is amazing what happens to the home when someone

is sick and it is our job to understand and never judge. Now we work with the Trust and have many clients who have accepted help, we provide one on one days to help them work through their hoarding disorders. In the last decade I’ve cleaned everything from chip vans to squats, million pound new builds to extreme decomposition. I even cleaned up after my own grandfather passed away. My family didn’t need the trauma of facing that while trying to process the loss, and that’s why I do what I do, so others don’t have to either. I’ve cleaned up after violent crimes, suicide, fatal falls and many unattended deaths. I’m mostly contacted by families, friends, neighbours or landlords, and it can be difficult for some.

We offer deceased property clearance and cleaning, meaning we can remove the biohazard and leave the home as was for the family, or we can do the whole package of cleaning and clearing, leaving a clean and empty property. Each situation is different. I wanted to use this opportunity to introduce myself to those of you that don’t already know me and give you a small idea of what we do at Specialist Cleaning NI. A few of you have worked with me before and I am always grateful for your recommendations. If you contact us directly and organise a call out for your clients, you can now add our costs into your arrangements, if you would like to discuss this further please don’t hesitate to contact me.

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Funeral Partners invests in the future with technology and key new appointment Funeral Partners has been looking to the future in Northern Ireland with a livestreaming partnership that enables families to pay their respects from across the world, as well as the appointment of one of the first female funeral directors in the Armagh City, Banbridge and Craigavon Borough.

Livestream partnership helps families say goodbye from afar in Antrim Jon Baird, Business Principal of Bairds of Antrim Funeral Directors, and Regional Support Manager Emma-Jayne McClure, are proud to offer a high-quality, no-fuss streaming service from an on-site service room to help families say goodbye to their loved ones from afar. Jon and Emma-Jayne experimented with a variety of platforms and equipment to facilitate streaming at Bairds of Antrim. They came across a livestreaming specialist with experience in the funeral industry, and, with investment from Funeral Partners, were able to hire their services. At the click of a button, the funeral team are now able to book what time the livestream starts and the livestreaming specialist handles the rest, generating a password-protected link for them to share with families to watch on the Bairds of Antrim website. Emma-Jayne said: “Funeral Partners installed a dedicated router for the service room and the media company is able to remotely access the cameras to fix any issues during the service, which is fantastic.” Seamus McNicholl, Manging Director of MCN Media, which provides the livestreaming services, said: “Bairds of Antrim are very easy to work with. They knew exactly what their customers’ needs were and our engineers were able to achieve what was required, including a stable recording facility and secure password system to help families keep control.” 10 | FuneralTimes

Livestreaming technology installed in Bairds of Antrim’s service room After the successful trial at Bairds of Antrim, Funeral Partners is delighted to use MCN Media as its livestream provider. The funeral network now looks forward to incorporating quality livestreaming in its other service rooms across Northern Ireland.

Bringing a feminine touch to a traditionally male role F

uneral Partners is proud to have appointed one of the first female funeral directors in the Armagh City, Banbridge and Craigavon Borough. Lisa Davidson joined the funeral industry after working in the care sector for a number of years, during which time she came across several funeral directors and grew familiar with their services. She said: “I’ve always had an interest in the industry and a passion for care, so I decided to apply for a Funeral Arranger position when one finally came up in Dungannon in 2018. “I work extremely hard to provide the highest standard of care and attention to detail, and I never take for granted the trust that families place in me.” Lisa’s hard work paid off when she transferred to Joseph Poots & Son Funeral Directors, Portadown, three years later and was promoted to Funeral Director for the funeral home. She said: “I’ve had the pleasure of working alongside our embalmer Nigel Lutton and FSOs Cyril McConnell and Marshall Murray, who bring a wide range of skills to the team and ensure every family gets a tailored experience. “The Portadown community has also been very welcoming, with many women appreciating having a female funeral director nearby to support them.” Lisa looks forward to continuing to promote the role of women in the funeral industry as she leads the team at Joseph Poots & Son. She said: “I am delighted to be able to add a feminine

Lisa Davidson, one of the first female Funeral Directors in the Armagh, Banbridge and Craigavon Borough touch to a traditionally male role, and I hope my new appointment will encourage other women to enter the industry and aim high.”

Thinking about selling your business?

uneral Partners is interested in further expansion in Northern Ireland and would be happy to have an informal and confidential chat with any Funeral Directors who are considering selling their businesses. Contact Chief Executive Officer Sam Kershaw directly on 07834 531822 or email: sam.kershaw@funeralpartners.co.uk, or get in touch with Acquisition & Mergers Director Steve Wilkinson on 07528 970 531 or email: steve.wilkinson@funeralpartners.co.uk. www.funeralpartnersnorthernireland.com FuneralTimes | 11

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IAFD News Dara Gillespie, President attends National Day of Remembrance and Reflection

ara attended the National Day of Remembrance and Reflection on

Sunday, 20th March 2022 in the Garden of Remembrance, Dublin in memory of those who died during the pandemic. During the service tribute was paid to everyone who has contributed to how we have faced the pandemic and continue to face the challenges together. Dara said “It was a huge honour for me to have received and accepted on

behalf of the IAFD and our members an invitation to attend the National Day of Remembrance and Reflection that was held on Sunday, 20th March 2022 in the Garden of Remembrance, Dublin. It was a beautiful sunny afternoon the event was very well organised and a moving tribute to all. There was wreath laying, music along with reflections from loved ones and a healthcare Chaplin. Leo Varadkar, Tánaiste addressed the ceremony before laying a wreath on behalf of the people of Ireland in memory of all those who lost their lives during the Covid-19 pandemic.” 14 | FuneralTimes

IAFD News Second Vice President Appointed Niall Mulligan IAFD Officers and Board are delighted to announce the appointment of Niall Mulligan as Second Vice President of IAFD

Invitation to meet IAFD Board in Armagh on 19th May 2022

AFD Board would like to extend an invitation to non IAFD members to join us for lunch on 19th May 2022 at 12 noon in Armagh City Hotel. Places are limited, if you would like to attend, please contact us at enquiries@iafd.ie before 16th May 2022 and we will book a place for you. Lunch will be informal, and it will be an opportunity for you to meet the Board and some of our members. For those of you who cannot attend, a similar event if planned for Republic of Ireland in September 2022. FuneralTimes | 15

IAFD News Benefits of joining Irish Association of Funeral Directors • Membership of a professional organisation recognised by the general public • Board of funeral professionals available to assist members • Funeral director led organisation for promoting and developing standards of funeral service including a Code of Practice for all Members • Representation of Members with Government, local authorities and media • Unique all island network of funeral directors • Professional Indemnity Insurance included as part of Membership fees • Dispute resolution and Mediation - including legal advisory service • Access to IAFD education programme • Links to other trade associations

16 | FuneralTimes

IAFD Contacts Dara Gillespie (President) Finlays Funeral Service Tierney Street Ardee, Co. Louth Mobile: 086 7923472 Email: dara.gillespie@finlaygrp.com Tom Lawless (First Vice President) Lawless Funeral Directors Mucklagh, Tullamore, Co. Offaly Ph: 057 9322622 Email: info@tullamorefunerals.ie Niall Mulligan (Second Vice President and Hon. Treasurer) Heffernan’s Funeral Directors Trim, Co. Meath Mobile: 086 8208501 Ph: 046 9438662 Email: heffernansfd@gmail.com Donal Forde (Immediate Past President) Forde & Sons Funeral Home South Gate Bridge Cork, Co. Cork Ph: 021 4318222 Email: fordes@indigo.ie Keith Greaney (Hon. Secretary) Conneely Funeral Directors Flood Street Galway 091 562866 keithgreaney@gmail.com

Email: mary.cunniffe@hotmail.com Fintan Cooney (Membership Officer) Fanagans 54 Aungier Street Dublin 2 Ph: 01 4167700 Email: fintanjen@gmail.com Niamh Sweeney (Education Officer) John Sweeney and Sons Fairgreen Arklow Co Wicklow Ph: 0402 32333 Email: niamh@johnsweeneyandsons.ie Kylie Gourley Funeral Partners Northern Ireland 300 Newtownards Road Belfast BT4 1HF Ph: 028 9045 1021 Email: kylie.gourley@funeralpartners.com John Mark Griffin Griffin Funerals John’s Gate Pennywell Limerick Ph: 061 415000 Email: johnmark@griffinfunerals.com Peter Maguire Massey Bros Crumlin Road, Dublin Ph: 01 4541666 Email: peter@masseybros.com

Mary Cunniffe (PRO) Massey Bros Funeral Home Templeogue Village Dublin 6W Mobile: 085 8010742 Ph: 01 4907601 FuneralTimes | 17

Northern Ireland Chest Heart & Stroke

Jolene - A young stroke survivor Many of us believe stroke is an illness that only impacts the elderly. Sadly, suffering a life-altering stroke under fifty is a reality for more people than we might expect.

olene McAdam from Armagh was a busy mum to three children under seven when life was turned upside down by a sudden stroke, aged just 34. “I was working, a mum, perfectly healthy, and then boom - a stroke out of the blue”, Jolene recalls. Jolene was brought to Antrim Hospital and began tests to find out what was wrong. “I remember a lady saying ‘Jolene, you’ve had a stroke’. It was a total shock.” Jolene says, “It was difficult being looked after in hospital. I’m a nurse and having the roles reversed is really difficult to deal with.” When she was discharged from hospital, Jolene returned to a very different life. “It affected everything,” she says, “Being able to do things for myself, getting out and about, socialising. At the start, I couldn’t even have a conversation.” “I needed help with everything - cooking, cleaning, looking after the kids. My youngest, Kaiden, was only one and a half and I couldn’t change his nappy, I couldn’t even lift him.” Jolene was first contacted by Northern Ireland Chest Heart and Stroke’s (NICHS) Stroke Team during the pandemic and took part in their online Post Rehab Exercise Programme (PREP), which provides additional support to stroke survivors after statutory rehab has ended. Now, as COVID-19 restrictions have eased, Jolene attends a face-to face PREP group in Lurgan. Jolene says, “Getting out to the group is

18 | FuneralTimes

brilliant. It’s hard to get out and socialise since my stroke. I can’t drive, plus with my fatigue, I’m not able to do a lot of things. With the group, it’s the emotional support of people who have been through it and understand which is so important. You see that you’re not alone – there are other young mums also at the group and we’re all going through the same thing.” With the support of the PREP group, Jolene is determined to keep recovering. “I’m still not driving, that’s the next big thing for me, and I would love to get back to work. Life has changed, but it’s about looking at the things I can do.” To find out more about NICHS’s work and their support services, visit www. nichs.org.uk

Celebrating each and every person… SUPPLYING A RANGE OF PICTURE COFFINS AND ASHES CASKETS FOR A PERSONALISED FAREWELL TO YOUR LOVED ONES

Our environmentally friendly coffins are made from sustainable materials and are covered with eco-friendly ink prints on chlorine and PVC free film. They are fitted with painted solid hardwood handles and gold or chrome coloured wreath hangers. Suitable for both burial and cremation. • Internally, they have an Italian embossed suite which includes interior and exterior frill with matching pillowcase which has been created using poly-cotton fabric, woven in Milan • Each coffin is provided with a gold or silver mirror chrome plaque with corresponding theme • A matching ashes casket is available for each coffin Our full range can be viewed on our website www.reflectiveendings.ie or contact us for a brochure and price list. Reflective Endings, Multyfarnham, Co Westmeath Tel : 086 303 2913 or Email : info@reflectiveendings.ie

The Only Zero-Emissions Capable Plug-in Petrol Hybrid Exclusively Manufactured in the UK

Silent Statement Coleman Milne Mercedes-Benz: AMG Line Plug-in Hybrid Aesthetics, performance, and sustainability combine in the next generation E- Class Plug-in Hybrid from Coleman Milne. The redefined AGM body styling elevates this hearse into a class of its own, presenting a distinctive statement to the procession which commands attention in absolute silence. To discover the full benefits or arrange a demonstration please contact: T: +44 (0)1942 815600 E: info@coleman-milne.co.uk

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Typically, the hearse switches between electric and petrol power for maximum efficiency but in built-up areas, zero-emission full electric mode provides exemption from charges in clean air zones and, when going the distance, the efficient 2.0 petrol engine negates the need to recharge. Merging zero emission capability with complete flexibility, this outstanding plug-in hybrid emits significantly lower emissions than regular hybrid, diesel, and petrol cars as well as inevitable savings on fuel costs. Forged on four decades of exceptional Coleman Milne Mercedes innovation, the AMG line highlights a striking diamond radiator grille, redesigned headlamps, 18” alloy wheels and is perfected by the best-in-class interior, complete with an expansive deck and generous storage to ensure supreme practicality.

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Derek and Robert Armstrong Funeral Directors, Omagh collect their stunning new 5 Door E Class Hearse from Fearghas Quinn Hearse & Limousine

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New Antrim and Newtownabbey Crematorium well underway

he end of the year will be welcomed by many across the funeral industry in the North, with the completion of the “much needed” new Antrim and Newtownabbey Crematorium on Doagh Road only the second crematorium site in Northern Ireland. Due for completion in December 2022, the project utilises state-ofthe-art equipment, ensuring environmental protection is pursued to the highest level. Encompassing a memorial garden and columbarium for the interment of ashes, the £5m enterprise provides a necessary facility for families and mourners, nestled in a parkland setting, with walking paths set within a beautifully landscapred area. Wildflower meadows and

Antrim and Newtownabbey Mayor, Councillor Billy Webb

sweeping tree-lined paths accompany seating areas for reflection. Roselawn Crematorium is currently Northern Ireland’s only offering. Originally designed to handle around 700 cremations each year, demand has risen exponentially, with over 3,500 cremations now taking place annually, creating a demand which the Newtownabbey-based investment aims to meet. Mayor of Antrim and Newtownabbey, Councillor Billy Webb planted a Cedar tree to mark the progress being made on the site. The opening of this site will be welcome news for those working across the funeral industry as well as for families and mourners.

Artists impression of the new Crematorium FuneralTimes | 23

First solar powered Funerals offered in Northern Ireland A large investment into greener vehicles and solar panels makes a County Down family funeral directors the country’s first to provide solar powered funeral services.

acing the climate crisis, century-old S. Clarke and Son Funeral Directors, started by installing 20KW of solar panels across their Bangor and Newtownards funeral churches. The success of utilising renewable energy sources gave the business confidence to take a leap of faith on the first fully electric ambulance in Northern Ireland last year. It now uses the energy harvested from the solar panels to run the ambulance alongside its new fleet of plug-in-hybrid electric hearses and limousine provided by Coleman Milne. This has enabled solar energy to power most of their funeral services from the first visit with a family until the committal takes place. Johnathan Clarke, the fourth generation of the Clarke family to work in the business, notes

24 | FuneralTimes

“We all feel a moral duty to do what we can for the environment but often there are also great benefits that go along with embracing greener solutions. With no diesel exhaust fumes to worry about, the new hearses give families a much quieter, dignified and cleaner experience when they are walking behind them. Likewise, we also found the idea of a fully electric ambulance intimidating at first, but with Northern Ireland being so compact, range simply hasn’t been an issue. With fuel prices rising every day, we certainly have been relieved that we made the switch.” S. Clarke and Son take this concept further by using collected rainwater to wash their vehicles. This eco-friendly idea helps to cut down on

Johnathan Clarke with charging Plug-in-hybrid Hearses water usage with the side benefit of being cheaper to turn into de-ionised water, which allows the cars to dry completely streak free. Innovation has been at the core of the company since its formation in 1918. In 2006 they were the first funeral directors in the world to offer a live-streaming service to enable overseas relatives to virtually attend funerals. “The idea of live-streaming funerals was completely new,

but it rapidly spread and we are encouraged to see that, amidst the heartbreak caused to grieving families by the pandemic, live-streams from funeral churches all over the world have provided some comfort to those unable to attend in person. We hope that by similar adoption of green technology funeral directors globally can help lead the way to a carbon neutral future.”

FuneralTimes | 25

BIE News BIE News Ireland Division Hi All, I hope everyone is keeping well. With restrictions lifted I hope everyone is still minding themselves just because the government has opened everything back up that doesn’t mean Covid has disappeared and precautions should still be taken. We had our second meeting of the year on April 3rd in the Maldron Hotel Smithsfield. It was so great to have a face to face meeting again. It was lovely to be able to sit down and discuss agendas and brainstorming ideas for upcoming meetings and hopefully an educational weekend in the pipeline. I want to thank all our members who attended and to the Northern Division for joining us for the day it was great to see everyone. On behalf of our division we would like to thank our guest speaker Dr. Phil Gore, he gave us an amazing presentation and it was lovely to have you over in Ireland and can’t wait to have you back to see us again soon. It’s safe to say it was enjoyed by all! I know I seem to be repeating myself when I try to encourage all our members to attend the meetings. I understand work and life gets in the way and people can’t attend the meetings. I just really want people to start supporting their division more so we can all work as a team to ensure we all get the benefits of being a member of the Irish division. It has been a tough few years for everyone and we want to move the division 26 | FuneralTimes

forward and have fun doing it. We have an exciting year planned for our meeting and are always open to new ideas from our members. We are doing this for you so your ideas and opinions matter to us. On a final note, I want to say a huge thank you to all the Funeral Directors and Embalmers that have sent well wishes, cards and amazing presents to me for the birth of my baby boy Finn. To say we are overwhelmed is an understatement! Stay safe everyone!

BIE Irish Chairperson Niamh Cusack

List of BIE Officers and Appointed Representatives for 2021/2022 IRISH DIVISION Chairperson: Niamh Cusack MBIE Ballingowan West, Villierstown, Cappoquin, Co. Waterford. Tel: 086 3744x762 E: cusackembalmings@gmail.com

NORTHERN IRELAND DIVISION Chairman Pat Harley, MBIE 67 Creggan Road, L’derry BT48 9DA Tel: 07712 899137 E: pat.harley@hotmail.co.uk

2nd Vice Chairperson: Robert Fehily MBIE Strand Road, Carrigaline, Co. Cork Tel: 087 660919 E: robertfehily@gmail.com

Vice Chairman: Mrs N Taggart, MBIE 11 Alderley Crescent, Newtownabbey BT36 7WY Tel: 07917 220073 E: nikkiknockaning@aol.com

Secretary: Jennifer Tighe MBIE St. Patrick Street, Boyle, Co. Roscommon Tel: 086 8854333 E: Jennytighe30@yahoo.com

1st National Council Representative: Laurence O’Neill MBIE 98 Stewartstown Road, Belfast BT11 9JP Tel: 028 9062 0099 E: oneill8210@hotmail.com

Treasurer: John Hawe MBIE 12 Meadow Vale, Smith’s Road, Charleville, Co. Cork Mobile: 087 6390087 E: jmhawe@eircom.net

2nd National Council Representative: Ellison Sloan MBIE Tel: 028 3833 6175

Public Relations Offcer: Cyril Gantley MBIE 336 Kildare Road, Crumlin, Dublin 12 Mobile: 085 7671582 E: cyril.gantley@mortuaryscience.ie

Treasurer: Andrew McMullan MBIE 22 High Street, Ballymoney Co. Antrim BT53 6AQ Tel: 028 2766 2265 E: andrew@mcmullanfunerals. com

Professional Standards Rep: Susan Moran 20 Cedarwood Park, Newbridge, Co. Kildare Mobile: 086 0619500 E: susan.moran@mortuaryscience.ie

Secretary: Liam Edwin Boyle, MBIE 4 Bradford Place Belfast BT8 7AW Tel: 07713 575501 E: liamboyle15@hotmail.co.uk Public Relations Offcer: Ciaran Bailie Tel. 07523 477852 27 Navan Court Armagh

1st Educational Committee Representative: Stephen Shields MBIE James Brown & Sons 300 Newtownards Road, Belfast Tel: 028 9045 1021 E: jamesbrown.belfast@ funeralpartners.com Student Liaison Officer Charlie Poots MBIE National President: Bobby Hopkin-Hoggarth MBIE Imm. Past President: Dr Phil Gore MBIE 1st Vice President: Dianne Hughes National PRO & National General Secretary: Karen Caney FBIE White Meadow Cottage, Brailsford, Derby DE6 3DA Tel: 01335 361419 Mobile: 07786 432014 E: karencaney@btinternet.com National Treasurer: Michael Liddle FBIE 10 Yew Tree Close, Silsoe MK45 4EQ Business Tel: 01582 490005 Home Tel: 01525 860117 E: michael@silsloe.wanadoo.co.uk Editor: Gwen Schofield FBIE 9 Seymour Walk, Meltham, Holmfirth HD9 4BP Home Tel: 01484 851994 Mobile: 07778 279100 E: gwen.schofield@ntlworld.co.uk Master Fellow: David Kaye FBIE Student Liaison Officer: David Coster MBIE FuneralTimes | 27

Knowing your options... I

t is now over ten years since I qualified as a Civil Funeral Celebrant, and I have been so honoured to have been able to help many families in creating a service of farewell that reflects their loved one. There are many facets to the service that I offer families, and just to let you all know of the options, I have listed them below:

Civil Funeral Celebrant

I can help you with planning, and creating content for your loved ones Service of Farewell. I can help with music, poetry, and reflection choices. Afterwards, I will furnish you with a ‘keepsake’ copy of the service if you wish

Interment of Ashes

If you wish to inter your loved ones ashes in a cemetery, or place in a columbarium wall, I can help you with writing a service which can, incorporate elements (Music, poems or readings) of the earlier funeral ceremony.

Scattering of Ashes

A Scattering ceremony is a very personal way

to disperse your loved ones ashes in a place that had a special significance or meaning in their lives. It can include elements of an ashes interment service.

Memorial service A memorial service can take place a short time (generally a couple of weeks) after a loved one’s passing, where there are no remains present. Generally these services are held in a neutral venue - i.e., family home, a hotel, or community hall.

Service of Remembrance A Service of Remembrance generally happens some time after a loved one has passed, and can include many elements of a service of farewell.

Crematorium funeral service If your loved ones wishes are to be cremated, the service of farewell can be held in a Crematorium Chapel, where the life is celebrated in a dignified and meaningful fashion.

Padraic Cawley Civil Funeral Celebrant Celebrating the life of the deceased, reflecting their personal beliefs, wishes, values and traditions.

T: 087- 2676050

E: padraic@padraiccawley.ie W: www.padraiccawley.ie 28 | FuneralTimes

INSTITUTE OF

CIVIL FUNER AL S

Graveside committal service

A Graveside committal service can be held if your loved ones wishes are for a small private gathering without any formal service of farewell preceding it. I can help you with music, poetry, and other content choices. Also you may opt for a civil committal after a religious service.

Funeral Service in your home

A service held in a family home is a very personal and intimate way to say your final

farewells, where many memories are wrapped around every room.

Pre funeral planning

I can help you with planning your own service, ensuring that you get the ceremony of farewell that you exactly want, giving you peace of mind for you and your family. Please visit my website for more details; padraiccawley.ie

Memorial-Printing.com • Memorial Cards • Bookmarks • Wallet Cards • Plastic Wallet Cards

• Acknowledgement Cards • Order of Service • Memorial Slates • Headstone Plaques

E: production@inhousepublications.com T: 028 3835 5060 / 048 3835 5060

GerryWreath McDermott Manufacturer Circular Road, Roscommon

Mob: 086 2544126 or Mob: 086 8205215

FuneralTimes | 29

CPL

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William Tel: NI/ROI (028/048) 8167 1247 Mob: 0044 (0)7730 409000 McGuckin Tel: NI (028) 816 71247 / ROI: (048) 816 71247 www.cplsupplies.com

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SELECTION OF REFURBISHED AND SECOND HAND STOCK

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Eimer Duffy is a Social Media Consultant and Trainer at FIT Social Media. Through bespoke solutions, Eimer helps Funeral Directors and Celebrants gain a better online presence, build communities and trust online with zero stress and hassle in a short space of time. She also co-hosts the only social media for business radio show in Ireland called “The Let’s Get Social Show” every Friday at 2pm on Dublin South FM and the show is on podcast too. Check out www.fitsocialmedia.ie to learn more.

Why should you use WhatsApp Business for your Funeral Home? T

his is something you may use, but if not then something you might now consider using. Here is a quick overview of WhatsApp Business and how it can be a valuable channel for your customers, families and your Funeral business. What is WhatsApp Business? WhatsApp Business is a free app for your mobile phone (with different features compared to a personal WhatsApp account). It was created with small businesses in mind, so it’s perfect for Funeral Directors. Even if you already have a WhatsApp account and you do download WhatsApp Business it will over-ride your current account, but you will still keep your chats and phone numbers. It allows you to create a WhatsApp profile for your Funeral business, which can be easily customised to suit your online brand identity, including your website, location, contact details, plus showcase your services and products offered by your Funeral business. Additional Features With WhatsApp Business you get additional features eg: a unique QR Code/link to invite people to communicate with your Funeral business (add that QR Code to your website, social channels and printed materials) to help people easily reach out via a message or to call you on WhatsApp. Another feature is it also makes interacting with families easy by providing time-saving tools such as shortcut 32 | FuneralTimes

automations to sort and quickly respond to messages. You can tie in your social media channels where you are able to connect it to your Facebook (with a WhatsApp button on your business page) and your Instagram account (and when people click on your “Contact button” they can start a chat message with your Funeral business). And another bonus is there is a desktop application which you can go to after you have the WhatsApp Business account set up. It can be https://web.whatsapp.com/ and there you can see and interact with the chats you have on your mobile app. A good strategy if someone else in the office needs to reply and does not have access to the app on the phone.

Here’s the first screen: select Mac or Windows PC:

Once downloaded, follow the steps below and scan QR code with your phone to connect your computer and phone app:

One thing to consider: WhatsApp Business must be linked to a dedicated phone number so either convert your personal WhatsApp (and as mentioned earlier you still keep the phone contacts you have as well as previous calls and chats) or have a dedicated phone with the WhatsApp Business app downloaded to it. But as mentioned earlier you can access messages and chat groups via the desktop.

Creating secure centralised private “communication hub” family group chats with family members at their time of need and afterwards will give them valuable support. It can help with cutting out time with emailing, phone calls and texts, and so less miscommunication. And to save time even more, you can invite the family members with a unique QR code or link for that specific chat easily and keep them updated with things and a place to ask questions. What it can do for you and your customers: So if up until now you had not considered WhatsApp Business, do think about it as it will help with communicating more effectively, keeping account of things and being up to date with customers and families. WhatsApp Business provides people with a secure and quick way to call and message your Funeral Business. Gives families a safe and secure communication channel with your Funeral business via the family group chats you have created, giving peace of mind. And this in turn helps families to get to know, like and trust you and from there build a relationship with your Funeral business. All in all: WhatsApp Business will help grow your business through the use of things like your QR code/link for your WhatsApp business account on your other digital assets and printed materials for both pre-needs and atneeds communications. And you will give your families an additional valuable service which your competitors may not be using currently, knowing that you are there for them and are easy to communicate with via calls, messages, and chat groups for their family with your Funeral business.

Communication Hubs: Apart from direct calls and chat messages to your main WhatsApp Business account, you have group chats like you would with a personal WhatsApp account. You can create family group chats - think of them as private communication hubs for the families and your funeral business. FuneralTimes | 33

Congratulations...

Want more information? If you would like more information on WhatsApp Business and how to leverage it for your Funeral business or anything else do contact me.

And here’s my WhatsApp Code to scan with your phone and we can chat in there too:

Eimer Duffy - Social Media Consultant and Trainer: FIT Social Media - Specialist assisting Funeral Directors, Celebrants and Businesses gain a better online presence, build communities and trust online in a short space of time via zoom online sessions. For all knowledge levels and at a time to suit you.

If you have any more questions, send them into Eimer and she will answer them for you, and we will publish them in our next edition. All questions submitted and published can be anonymous if you wish. You can contact Eimer by email at: eimer@fitsocialmedia.ie.

Congratulations to Eimer on her win REPUBLIC OF IRELAND

PRESTIGE AWARDS 2021/22 Winner of the Social Media Training Service of the Year

Eimer Duffy - FIT Social Media 34 | FuneralTimes

he Corporate Livewire Prestige Awards recognise small and medium-sized businesses that have proven to be the best in their market over the past 12 months. All shortlisted companies put forward in the Prestige Awards are asked to support their nomination with evidence of their work, positive feedback from their clients, information on previous accreditation and recognition as well as highlighting the most outstanding parts of their businesses. The judging panel base their decisions upon areas such as service excellence, quality of the product/service provided, innovative practices, value, ethical or sustainable methods of working, as well as consistency in performance. The winners selected are those who can best demonstrate their strengths in these areas.

Frank Campbell at his Desk

Funereal Soft Furnishings Ltd, are a family run business since 1942. We supply funeral directors and coffin manufacturers with coffin interiors, shrouds, coffin pads and consumable products. Our company has been in operation for over 70 years. The company started as Shroud Manufacturers, part of W L Doggart & Sons, Undertakers Merchants on 26 February 1942. The factory was based at 7 James Street South, Belfast. Frank Campbell, joined the company in April 1951 and went on to be Managing Director in the company until his retirement in 2001. Franks son Mark who joined the business in 1991 now owns and runs Funereal Soft Furnishings.

BLACK FACE MASKS NOW AVAILABLE • ALSO DISPOSABLE SHEETS

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www.funerealsoftfurnishings.com

FuneralTimes Fune u ralTimes | 1

Vintage cars at the ready T

o all those working across the funeral industry - a huge thank you from the Northern Ireland Kidney Research Fund for your continued support at the vintage cavalcade over the last 50 years. The Waringstown Vintage Cavalcade is our biggest fund-raiser and we would like to extend a special invitation to anyone from the funeral industry who would like to support us with their vintage vehicles as well as enjoy what will surely be a fantastic evening out. With the wide array of vintage funeral vehicles we would be delighted for the cavalcade to showcase them and help us support vital research into kidney disease. NIKRF is a totally voluntary run charity and receives no government funding.

FOR MORE INFORMATION SEE: Waringstown Vintage Cavalcade Tel. Anne 028 4066 2131 Email: waringstowncavalcade@gmail.com

DATE: FRIDAY 24TH JUNE TIME: 6PM PLACE: WARINGSTOWN VILLAGE Looking forward to seeing your amazing vehicles on the night!

DO YOU HAVE A VINTAGE VEHICLE? JOIN THE

BR ELE AT

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Waringstown Vintage Cavalcade is organised by a team of volunteers representing the NI Kidney Research Fund, a charity charged with raising funds for research into Kidney diseases. For more information Tel. 028 4066 2131 or email: waringstowncavalcade@gmail.com

SPRING HAS SPRUNG! Traffic cones (2 sizes and printed)

CHECKLIST:

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SUITS Replace Repair FOR ANY OF THE ABOVE PLEASE CONTACT:

Ladieswear

For further information contact Paul Foley on Tel. 087 675 7532 Email: info@thedirectorscut.ie

Ian Broll Funeral Directors return to Coleman Milne for redesigned Mercedes Hearse

eturning Coleman Milne customer Ian Broll Funeral Directors recently made a significant fleet investment with a new facelifted diesel Ad Blue Mercedes E213 hearse. Featuring a striking new grille, reshaped LED headlights and fine leather upholstery throughout, this restyled classic hearse represents luxury and innovation as standard. In addition to the glass roof, integral coverboards and state-of-the-art satellite navigation and Bluetooth technology, Ian Broll also opted for bespoke illuminated signage and wreath rails. These eye-catching enhancements highlight the sleek lines of the vehicle and provide a unique touch to emphasise the ceremony. Ian Broll’s distinguished career in the funeral trade has spanned over 35 years and the business provides a comprehensive and compassionate service conducted with dignity

38 | FuneralTimes

and respect. Families feel at ease at the spacious Newton Stewart facilities, complete with rest rooms and a monumental display area. The independent business is the heart of the Newton Stewart and Machars areas. Ian Broll commented: “Providing the very best for the families we serve is paramount to our business ethos, we take great care and attention in choosing our fleet and the high specification of this Mercedes hearse exceeded our expectations in terms of performance, practicality, comfort and style.”

BRANDED PRESENTATION BOXES

RING BINDERS IDEAL for online condolences

E: damian.creativebinder@gmail.com • T: 01 625 1924

New Delivery -

Quinn Hearse and Limousine

Niall and Michael collect their 3 door E Class hearse for Rocks Funeral Home, Swords, complete with rise and fall deck in Quinn’s showroom

Pearson Repatriation Service (UK) ! SMALL INDEPENDENT FAMILY RUN COMPANY OFFERING A FAST AND RELIABLE SERVICE HOURS A DAY

As part of our service to you, we can: s 2EPATRIATE THE DECEASED FROM THE 5+ s 0ROVIDE A COFlN AND INTERIOR s 0ROVIDE EMBALMING SERVICES

Telephone +44 (0)1484 844289 Proprietor Clive J Pearson LMBIFD. DIP.FD. MBIE -ANCHESTER 2OAD -ARSDEN (UDDERSlELD 7EST 9ORKSHIRE 5+ ($ %9 40 | FuneralTimes

Fund to help families pay the cost of funeral for a child A new fund to help families in Northern Ireland pay the cost of a funeral following the death of a child will be available from June.

he Child Funeral Fund will provide a one-off payment of £3,056 after the death of a child under 18 or in the event of a still birth after 24 weeks. The fund is not means-tested and will be available to all families regardless of their financial situation. The Department of Communities, which is responsible for the fund, has said the application process for the money is still being finalised but it would ensure access would be made as simple as possible.

Similar schemes already exist elsewhere in the UK. In Northern Ireland, some councils have already chosen to waive burial costs for children. Announcing the new fund, Communities Minister Deirdre Hargey said the money would support families at a time of “devastation and sadness”. “The Child Funeral Fund will lessen stress and anxiety for people during the most devastating of times,” she said.

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One thing at a time By Tim Collison CFSP Tim is Vice President of Sales & Marketing for Dodge. He is a regular presenter at the Dodge Seminars and is a licensed funeral director and embalmer in the State of Michigan.

think that most of us, at one time or another, have walked into the preparation room or unzipped a body pouch and wanted to turn around and walk away. Perhaps it is a case where trauma caused the death, possibly someone who is grossly edematous or has advanced decomposition. Whatever might be the situation, the overall first impression is overwhelming. Nobel Peace Prize winner Desmond Tutu is quoted as saying, “There is only one way to eat an elephant: a bite at a time.” When encountering an overwhelming situation, this may be a good way to go about getting the work done. One of the opportunities we have at Dodge is to produce technical programming through th cooperation of a mortuary school. This school receives human remains which have become wards of the state, and the state, in turn, utilizes the mortuary school to provide a dignified final disposition for these individuals. The technical team from Dodge will travel periodically to the school to embalm, reconstruct, and cosmetize these individuals in order to develop educational programming. As you might imagine, we see many challenging cases, as many of these deceased individuals have not had the best care prior to their death. Recently, the Dodge team had the opportunity to care for a woman who had

died approximately 30 days previously and had been held in refrigeration almost the entire time. As we removed her from the pouch, it was evident that she was going to pose a challenge to the embalmers, as well as those readying her for viewing. In addition to being deceased for a month, she had purged and was exhibiting dehydration in the face and hands, some edema in the extremities, a green abdomen, discoloration in the face, and more so in the hands. Her lower lip was fused by scar tissue into one of her lower teeth, so the mouth closure was going to require a restorative procedure. On the front right-hand side of forehead, she had what appeared to be a healed depression fracture, approximately 3” in diameter, and ¾” deep at the center. To begin, as always, the deceased was placed on body rests and thoroughly sprayed with Dis-Spray, and the facial orifices cleaned and disinfected, taking care to remove any material remaining in the mouth after purging. To clean and treat the severe cradlecap, a 50/50 mixture of Proflow and Restorative was massaged into the scalp and hair. This mixture moisturizes the hair and will dislodge any loose tissue on the scalp. When the hair is shampooed, the mixture and the loose skin (cradle-cap) will be removed. The decision was made to dissect the lower lip

As you might imagine, we see many challenging cases, as many of these deceased individuals have not had the best care prior to their death

44 | FuneralTimes

away from the tooth it was fused to, and then a small pack of Dryene II was placed on the incised tissue to cauterize it. Since there were very few teeth evident, a Natural Expression Former was chosen, and Kalon Massage Cream was applied to the area around the mouth to protect it from being bleached by the Dryene II. The mouth closure was made with a mandibular suture, and after the Dryene II pack was removed, Inr-Seel was used to pose the mouth. The cauterization of the pack was successful, and the incised lip was dry and able to be positioned with the use of Kalip Stay Cream. With the eyes already showing some dehydration, the eye caps were coated on both sides with Kalip Stay Cream prior to being inserted and the positioning of the eyelids completed. With the pre-embalming treatments completed, the selection of chemicals for the injection solution was next. Of primary consideration with the decedent was the evidence of decomposition beginning in the abdomen, the overall poor condition of the tissue due to the length of time she had been deceased, the edema in the extremities, and the lengthy refrigeration. After some deliberation among the embalmers, it was decided to include Edemaco, Rectifiant, Halt GX and Proflow as accessory chemicals with Introfiant and Chromatech Pink. The two arterials were chosen for specific properties, Introfiant for its ability to embalm tissue in poor condition, and Chromatech Pink for its well-diffusing tinctorial dye. A total solution of two gallons at a 6.8% concentration was injected down the carotid arteries using restricted cervical injection, then both axillary arteries, and both radial arteries were injected to provide distribution to the

arms and hands. Prior to completing the arterial injection, both ascending carotid arteries were injected. After waiting a couple of hours, she was aspirated, and two bottles of Halt Cavity were injected into the thoracic and abdominal cavities. While the strength of the preservative solution was well above “normal,” our primary considerations were stopping the decomposition from advancing, reducing the edema, and stabilizing the tissue. She was left unrefrigerated overnight, and when we returned the next morning, we were able to verify that we had met our goals. Edema in the extremities had been reduced significantly, her skin was dry, the tissue was moderately firm, and when the trocar button was removed, there was no discernible odor of decomposition. When the decedent was closely inspected, while the facial tissues were well embalmed, some discoloration was noticed on the right side of the face. The embalmer decided to attempt to bleach this area prior to the cosmetic application. Any residual massage cream was cleaned off the area using Dry Wash II, so it wouldn’t inhibit the bleaching chemical. To keep from bleaching it too white, a few drops of Icterine Regular were mixed with Dryene II Gel and a pack was applied to the discolored area and left in place while other procedures were completed. As was mentioned earlier in the article, the decedent’s lower lip had somehow become fused to the mandible and had been dissected and cauterized prior to setting the features. The mouth closure was satisfactory for the embalming, however, it was evident that some restorative work would be needed for

FuneralTimes | 45

a better appearance of the mouth and lower lip. The waxes that were available consisted of Restorative Wax and Lip Wax. Since the lower lip needed to be rebuilt, it was decided to use the Restorative Wax. Restorative Wax is one of the stiffer waxes Dodge offers, so to soften it slightly, a small amount of Kalon White Massage Cream was blended into it to make it more malleable, yet firm enough to keep shape. The same effect can also be created by mixing a softer wax with a firmer wax if massage cream is not available, or if it is preferred by the person performing the work. The mouth and lip closure were then restored and smoothed using a lip brush moistened with Dry Wash II. While the eyes had elevated slightly during the arterial injection, they were still noticeably sunken, especially in the soft tissue just beneath the eyebrow. This “hollow” appearance is common in emaciated cases and can be a challenge to restore. Rather than attempting to raise the eyes and tissue in the optic orbit using Feature Builder, it was decided to use another method. The eye caps were removed and the upper eyelid elevated using an aneurysm hook. Then a dissecting forceps (#702597), was used to separate the tissue above the eyeball, following along the bone of the optical orbit. By doing this access was gained to the area above the eye that needed to be elevated. After the separation of tissue, a pack of Dryene II was placed inside the eye to ensure that no leakage might occur. Kalon White Massage Cream was applied to the area around the eye and on the side of the face to keep any Dryene II that leaked out from causing unwanted bleaching. The pack was kept in place for ten minutes and then removed, and the area was cleaned and dried by swabbing it with Webril towel. To fill the depressed area of the eye, Inr-Seel was injected above the eyeball into the orbital cavity with the Heavy Compound Injector

utilizing the round nozzle. Enough Inr-Seel was injected to restore the orbit of the eye to a natural contour. The eye caps were then reinserted and the eye closure completed. In some severely emaciated cases, the eyelid may be stretched slightly in which case a tissue reducer may be used to remove any wrinkles. Always keep in mind that massage cream needs to be applied prior to the use of a tissue reducer. When considering what to do about the large depression of the forehead, we decided to use the same type of technique that had been used to elevate the eyes. A ½” incision was made in the hairline within two to three inches of the depression. The blunt end of an aneurysm hook was used to separate the connective tissue of the scalp to gain access to the depression. The aneurysm hook was then used to separate all of the scalp in the depression and then approximately a ¼” margin outside of the depression. As the tissue was well embalmed, there was no leakage at the point of the incision. Using the Heavy Compound Injector with the “ribbon” nozzle this time, Inr-Seel was injected into the depression, and then using finger pressure, manipulated to restore a natural shape and contour to the forehead. The incision site was cleaned with Dry Wash II, then closed using Aron Alpha. When this had been completed, the incision site was indiscernible. When the Dryene II pack that had Icterine added to it was removed from the side of the face, the bruising had lightened considerably, leaving a light pink tone to the skin. This would enable a much lighter cosmetic application to be used. It is much easier to hide a discoloration that is lighter than the normal skin color than it is when the discoloration is darker. With the complexion of the face being slightly mottled due to the discolorations and overall condition, a choice needed to be made as to

With the complexion of the face being slightly mottled due to the discolorations and overall condition, a choice needed to be made as to the type of cosmetics which would work best

46 | FuneralTimes

Through our own personal experience we received the inspiration to set up Treasured Keepsakes, to give people a wide variety of options upon a loved one’s passing should they choose to keep a lock of hair, cremated remains, a piece of jewellery, a photograph or anything that is a personal reminder of their loved one in a small keepsake, keepsake pendant or urn. Funeral directors we are currently working with have tailored our service to suit their needs. We have two options of how our service can work for you. If you wish you can buy our products from us at a wholesale price and sell them directly to your clients. Alternatively we can offer this service to your clients directly. We would hope that by recommending our service we will enhance and add value to your business at no extra cost to you.

For more information contact us or visit our website Tel: 01 825 4579 From NI: 00353 1 825 4579 info@treasuredkeepsakes.ie www.treasuredkeepsakes.ie

the type of cosmetics which would work best. The rule of thumb is to use the least amount of cosmetic to achieve the best result. In this case, a Kalochrome cosmetic would be adequate for covering the discolorations but was actually heavier than was needed for the unaffected areas of the face. The cosmetic technique that was selected is one where the Kalochrome cream is thinned by first moistening the brush with an alcohol-based tint such as Complexion Spray, then using the brush to pick up a small amount of the cream cosmetic and apply it to the skin. This can be very effective in situations where an opaque cosmetic is not required, however, minor discolorations need to be covered. The use of the tint also adds some complexion red to the cosmetic, which gives the effect of it coming from within the skin. The result was a pleasant and consistent complexion color that didn’t obscure natural facial markings or appear too thick. Applying cosmetics over wax is always a tricky proposition. In this situation, the wax that had been used was stiffer than a lip wax, which aided in the application. Prior to applying any cosmetic to the lip surfaces, the edge of a wax spatula was used to recreate the sulci commonly seen on the lips. A combination of Mulberry and Adult Kalochrome was blended to approximate a normal lip color, then a small amount of Kalon White Massage Cream was added to thin the cosmetic, but not alter the shade. After the lip cosmetic had been applied, a ¼” soft round stippling brush was used around the edge of the lip surfaces to remove the line of demarcation and create the effect of the lip color fading into the surrounding skin surface. When applying cosmetic over waxed lip surfaces, I have found it helpful to work from the line of closure out to the edge of the lip. This helps to keep the sulci from being removed from the wax as when the brush is used to “sweep” across the surface of the lips. Applying cosmetic in this manner also helps to keep most of the cosmetic toward the line of closure, with the color fading toward the outer edge of the lips, as it does in life. While injecting both of the hands via the radial arteries helped to clear the discolorations and preserve the tissue, one hand still exhibited an unnatural darkness in skin tone. My preference in situations such as this is to use a lighter 48 | FuneralTimes

cosmetic as a base or undercoat, then adjust the color to match the unaffected skin tissue using “toning” shades to finish the application. This technique can also be accomplished using Perma Pigments or Undercoat, in more severe circumstances. Since the decedent was a lighter-skinned Caucasian, the base cosmetic chosen was Kalon Pigment Natural, and the toning cosmetics were Peach, Light Suntan, and Tangerine Kalon Pigments. Using only enough of the Natural cosmetic to lighten up the discolored area, the other shades were applied sparingly to match the skin tone and recreate appropriate shading. Kalochrome Light Rouge was lightly applied to the knuckles to affect a warm color. Both the face and hands were dusted with Brunette Kalon Powder using a powder blower. Have you ever thought, as I have, how satisfying it would be to be able to show before and after images of our work to the public? Unfortunately, we don’t have this opportunity, and must take our satisfaction in what we know we have done, and the dedication it takes to do it. When our team completed the preparation of this decedent, the difference was striking. The facial disfigurement had been corrected, the indentation in her forehead had been eliminated, her tissue was dry and firm without evidence of over-embalming, and there was no sign of decomposition present. This was a complex preparation as you can see, however, by not allowing ourselves to be initially overwhelmed and taking deliberate steps to address each condition singularly, we were able to reach our goal. If you would like to be added to the mailing list for the complementary Dodge Magazine which is printed quarterly or would like to discuss any of the products mentioned in this article, please contact on: Shepherds Funeral Supplies, Unit 2A Royal Canal Business Park, Athlone Road, Co. Longford. Ph. 00353 43 33 49702/00353 87 2486668.

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School of Embalming Qualify for membership of an internationally recognised embalming qualification at your own pace • The ‘Tallon Mortuary Specialists Sch School hooll of Embalming’ offers students and reg registered giste ered d embalmers the highest standards off so teaching and practice in a supportive ortiv ve environment, with full use of ourr training facility. • We offer both Distance Learning g and attended courses.

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Remember to be mindful - By Ian Fee -

Lakelands Funeral Home & Crematorium, Cavan

A recent poll of 2,000 adults in the UK found that almost half of all adults feel that funeral directors should have access to professional counselling, while more than a third feel that those in funeral services must find it difficult dealing with the constant atmosphere of death and grief. Almost 40% of those surveyed feel that funeral directors must face more sadness than many other professions. It makes for sobering reading and while it may not come as news to many of us, it may give us pause to consider how it impacts on us personally. There can be many people involved at the time of a death, more even if the death is sudden, violent or tragic. Police, Fire and Ambulance services, doctors and nurses, care staff, post-mortem staff, embalmers, all of these play their essential part. So do those who sit with the bereaved to offer comfort and guidance over the days of the funeral. Clergy and religious or civil ministers work with the loved ones through their grief to fashion a fitting farewell. The funeral director however can be there through it all: called to the scene of the death, arranging for whatever after-death care is required, making arrangements with the oftendistraught family and loved ones and then being there on the day of the burial or cremation with the raw outpouring of emotion those moments can evoke. This includes all those employed by the funeral director: funeral home staff, hearse drivers, assistant funeral directors, those in charge of the digging and maintenance of the grave, all have to stand by and witness to such emotionally charged moments. It’s very difficult not to bring it home with you. So much is spoken of well-being these days and care for our mental health has taken on even greater importance in these days of restrictions and lockdowns. As such, it is so important that we remain keenly aware of how we are, how we’re feeling and to be able to recognise changes in ourselves or to accept it 52 | FuneralTimes

Declan Finnegan (front) and his team (from left) Grainne O’Reilly, Ralph Byers and Ian Fee, Admin in the memorial garden at Lakelands Funeral Home & Crematorium, Cavan. Photo: Lorraine Teevan if others draw our attention to such. We still have a long way to go in bringing mental health into the centre of our awareness, to making it as acceptable and natural as going to the chemist or doctor if we’re feeling unwell. Speaking to a police officer recently, they told me that if they are on the scene of a death that might be considered in any way traumatising, they have to speak to a therapist or counsellor to check in with how they are and if they need to deal with anything that may have affected them. This may be nothing but a cursory check but still, it must be done and they know it’s there for them. I worked as a priest for over 20 years, mostly in Northern Ireland and there were many times that I found myself in very difficult and emotionally charged situations. I know how important it was to be able to speak to others about what I’d witnessed, experienced and shared in and also how dangerous it was to try to wave away or ignore the trauma I was a part of, even if I was on the margin of it. The cumulative effect of these moments can build up and do seemingly invisible but possibly immeasurable harm to our emotional and mental wellbeing. Given our essential and valued place in the story of grief and death, we owe it to those we serve and to ourselves to be mindful, honest and proactive in our self-care.

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Lakelands Crematorium, Dublin Rd, Cavan, Co. Cavan Tel: 049 4362200 / mob: 086 2458489 email: info@LakelandsCrematorium.ie www.LakelandsCrematorium.ie

NAFD News NAFD Summer School returns to St Chad’s College, Durham University Monday 4th - Wednesday 6th July 2022

n July 2022, the NAFD will host its second, exclusive three-day residential Summer School at St Chad’s College, Durham University, with the renowned anthropologist and theologian Professor Douglas Davies. Designed to support professional development and inspire blue-sky thinking about the future of the funeral sector, the second NAFD Summer School will build on the themes of ritual, bereavement and the future of funerals, with topics including poetry, grief and remembrance, changes in funeral practice and alternative forms of disposal, including resomation. Professor Douglas Davies trained in Anthropology (Durham and Oxford) and Theology (Durham) and is now Professor in the Study of Religion and Director of the Centre for Death and Life Studies, at Durham University and a regular on BBC Radio 4. Professor Davies holds Oxford’s higher doctorate D.Litt., and an honorary doctorate from Sweden’s Uppsala University. He is an elected Fellow of The Academy of Social Sciences, The Learned Society of Wales, and The British Academy. His books include:• The influential Death Ritual and Belief, first published in 1997, with a third edition published in 2017; • Mors Britannica: Lifestyle and Death-Style in Britain Today (2015); • Natural Burial (with Hannah Rumble, 2012); • Emotion, Identity and Religion (2011); • The Theology of Death (2008); and 54 | FuneralTimes

Professor Douglas Davies • The Encyclopaedia of Cremation (with Lewis Mates, 2005). His Brief History of Death (2005) has been translated into numerous languages, including Greek and Japanese. Professor Davies is a regular contributor to discussions on death ritual and belief in the media, considering the topics from religious, theological, health and welfare, public policy, historical and social science perspectives. Get ready to book Places will once again be strictly limited to 30 delegates. This year, the NAFD will be offering residential and non-residential options. Places on the 2022 Summer School are priced at £395 for the seminars and evening meals only and £545 for bed and breakfast, seminars and evening meals. Booking will open soon via the NAFD Education website: nafdeducation.corg.uk.

Meet the NAFD at the National Funeral Exhibition 2022 VISIT OUR STAND - HALL 1 - STAND 80

Friday 10 - Sunday 12 June 2022

Stoneleigh Park, Kenilworth, CV8 2LZ info@nafd.org.uk - www.nafd.org.uk

Professional Development: NAFD’s newly accredited funeral directing programme earns promotion in title

ewly accredited by OneAwards as equivalent to a Level 4 Higher National Certificate, or the first year of a foundation degree, the NAFD has secured confirmation that the qualification formerly known as the Diploma in Funeral Directing should bear a higher level title and so will be known as the Level 4 NAFD Higher Funeral Directing Programme. To ensure consistency, students who successfully complete the course will continue to earn the title of ‘Diplomate in Funeral Directing’ and so will still be able to use the post-nominal DipFD after their name. OneAwards, which delivers learning accreditation services on behalf of NOCN, one of the UK’s leading Awarding and Apprenticeship Assessment Organisations, has accredited twelve of the new DipFD learning units at Level 4. The accredited units are: • Funeral Directing within a Commercial Environment • Standards of Professional Practice and Premises

56 | FuneralTimes

• Maintaining and Monitoring Health and Safety • Care, Preparation and Presentation of the Deceased • Managing Communication • Bequeathal • Repatriation • Burial at Sea • A Funeral for more than one Deceased • Final Planning prior to Conducting the Funeral • Manage and Conduct the Funeral • Exhumation of Human Remains This is another important milestone in the development of the NAFD’s suite of qualifications. During 2022, there will be further work to develop the DipFD syllabus, learning materials and assessments to make sure all aspects of the course requirements meet level 4 standards. Karen Van-Richardson, Director of Education and Development said: “This is welcome confirmation of the enhanced value of the new, accredited course to students and employers. The old Diploma

in Funeral Directing was broadly equivalent to a Level 3/AS Level in England, whereas the L4 DipFD is more comparable to the first year of a university foundation degree course or Higher National Certificate, due to the number of credits available to students following successful completion. Similar standards apply in the other home nations, but qualification levels are different. “The new title for the qualification ensures that students are recognised for achieving the higher levels of knowledge

and understanding in their work as funeral professionals – but without losing the post-nominal of Dip FD which we know is a much valued tradition for NAFD students.” Higher National Certificates are designed to meet the needs of employers and are developed in partnership with colleges, universities and industry. They provide both practical skills needed for a career and the theoretical knowledge an employer will expect candidates to possess and are broadly equivalent to the first year of a foundation degree course.

NAFD Lifetime Achievement Award 2021 was Nigel Lymn Rose, Company Chairman of A.W. Lymn

SEIB and the NAFD launch search for 2022 Lifetime Achievement recipient For the second year running, SEIB Insurance Brokers has joined forces with the National Association of Funeral Directors to celebrate the dedication that goes into being a funeral director. The winner of the SEIB and NAFD Lifetime Achievement Award 2022 will be announced at the SEIB Awards luncheon this summer. SEIB’s Deputy Chairman, Barry Fehler, said: “We are humbled to be supporting this award. Funeral directors play such an important

role at a time when families are grieving. The dedication and expertise of funeral directors in helping others, particularly through some very challenging times in the pandemic, have been truly second to none.” The public are invited to put their nominations forward for the funeral director they would like to see recognised for their longstanding achievements in and for the profession. Nominations are now open for the 2022 SEIB and NAFD Lifetime Achievement Award at FuneralTimes | 57

www.seib.co.uk/lifetime-achievement. The nominating window will close at 5pm on the 30th May. The winning funeral director will be announced at the 2022 SEIB Awards luncheon. The winner of the inaugural SEIB and NAFD Lifetime Achievement Award in 2021 was Nigel Lymn Rose, Company Chairman of A.W. Lymn. The Family Funeral Service. Nigel has over 50 years’ experience in the funeral industry, and his name as the first on this award has set an exceptionally high standard to follow for this year’s recipient. The SEIB Awards began in 2018, and will be running for the fifth time this summer.

The Awards have been set up to celebrate excellence across several of the industries that SEIB provides specialist insurance cover for. At the SEIB Awards, in addition to the SEIB and NAFD Lifetime Achievement Award, ten charities will benefit from a total of £50,000 in the SEIB Charity Awards. Always known for ‘putting something back’, SEIB is a commercial business with a charitable purpose. The company insures numerous charities and not for profit organisations. To find out more please visit: www.seib. co.uk/lifetime-achievement.

The NAFD team evolves to meet the challenges ahead NAFD Chief Executive Jon Levett has begun the process of reshaping the Association’s small team around the challenges of the future. The foundation of the NAFD’s planning is its bold five-year strategy, which is designed to ensure that the NAFD delivers unrivalled support, services and professional development for its members; builds on its wide network of stakeholder relationships; champions a national conversation about funerals and bereavement; and shapes the policy environment in which the sector operates. Jon’s first move has been to create a senior team, responsible for internal and external leadership of the key areas of the NAFD’s strategy: member services and support, education, and policy and public affairs. The senior team will drive the NAFD’s delivery

Rachel Bradburne 58 | FuneralTimes

Elaine Walder

across events, education, member benefits and support, policy development, communications, complaints, finance and government relations – and much more. The senior team is comprised of Rachel Bradburne, previously policy and public affairs manager, who becomes Director of Policy and Public Affairs in recognition of the important leadership role she plays in campaigning, stakeholder and policy development. Karen Van-Richardson, who is the architect of the Assocation’s new Education Framework, expanded range of qualifications and new online CPD learning hub, becomes Director of Education and Development and the team is further strengthened by the appointment of a new Commercial Director, Elaine Walder, a seasoned trade association insider with a track record of delivering member services,

Karen Van-Richardson

systems improvement and commercial growth in both not-for-profit and private organisations – including the NHS Federation, the National Housing Federation, and the Confederation of British Industry. Jon also continues to be supported by Wordsmith Communication on strategic communications activity and planning. Said Jon: “Since my arrival, three and a half years ago, the NAFD has essentially been on a war footing – dealing with the first CMA market investigation, and then the pandemic and the enforcement of the Funerals Market Order. “We are a very small team of staff and it’s a great achievement of this team that the NAFD is often assumed to be much bigger than it actually is! However, for far too long, we’ve

been working at full pelt to support members during a very difficult and uncertain period and, although the external affairs agenda for 2022 is already huge, it is time for us to return to a more proactive, strategic and measured way of working that will enable us to properly deliver on the challenges of the future for our members. “In Rachel, Karen and Elaine - and supported by Wordsmith as our strategic communication advisors - I have a strong senior team who can lead and develop the Association’s daily activity; enabling me to devote more time to engaging with members, building partnerships with key stakeholders, shaping the long term policy agenda and developing new opportunities for the Association.”

It’s time to register for NFE 2022! Friday 10 – Sunday 12 June 2022, Stoneleigh Park

he anticipation and excitement for the 2022 National Funeral Exhibition, now just a couple of months away, is building – with thousands of visitors already booked to attend the show. A respected global platform for the funeral profession and the largest trade show for the sector in the UK, NFE 2022 will showcase the latest, innovative products – inspiring thought leadership and business networking opportunities to 4,500+ funeral sector professionals. Suppliers as diverse as vehicle fleets, coffins, caskets, professional equipment suppliers, printing and stationery companies, online memorial services, charities and business advisory firms will be hosting bold and eyecatching stands, demonstrating equipment and showcasing the latest products and skills and

services for funeral businesses. There’s a focus on the visitor experience for the 2022 show, to make sure a trip to the NFE is enjoyable and productive from start to finish. New for NFE 2022, will be the NFE Dining Club: an outdoor food court, surrounded by a tempting range of food stalls offering speciality pizzas, traditional fish and chips, handmade burgers and more – plus an ice-cream vendor in the hope of some early summer sunshine – to ensure there’s something for every taste, whether you’re grabbing a quick break or meeting a prospect for lunch. Join the thousands of others getting ready for NFE 2022. The website is open to reserve your complimentary ticket. Visit www. nationalfuneralexhibition.co.uk today. FuneralTimes | 59

Died too soon...? And strange lights By Mattie Lennon

he Blessington Lakes, beautiful though they are, were man-made. In the late 1930s, Dublin city had a poor infrastructure when it came to supplying water to its inhabitants. The Government of the day decided to create a reservoir in the Blessington area to solve the problem. The Poulaphouca Dam and hydroelectric station were constructed and in 1940, 5000 acres of farmland were flooded and 70 families were displaced but not without controversy. In the summer of 1978 the lakes reached their lowest level ever. Walls, chimneys and fences which had been submerged for 38 years appeared. Walls of the houses, bridges, piers and the remnants of old farm machinery became visible and brought back memories. At the time an opportunist UK film company decided to make a documentary about The Liffey Hydro-Electric Scheme. A scout from the company, driving a British registered Land Rover arrived in the area. He stopped with Jimmy who was standing at the end of Norton’s Lane. He introduced himself and in a “cut-glass accent,” informed Jimmy, “We would like to interview the oldest person in the area.” “Begob” said Jimmy, “Yer late. He died last week.”

60 | FuneralTimes

Strange happenings have been reported from graveyards for centuries if not Millenia. Silver Cliff Cemetery in Colorado took its name from the nearby mining town of Silver Cliff, which was named for the Silver Cliff Mine. It was a silver mine. Despite an abundance of ore, bad management and financial shenanigans ran the company into the ground - three times! The cemetery is famous today for its dancing blue lights. National Geographic published an article about the lights in 1969. Witnesses say the lights are small, round, and come in other colours besides blue at times. The lights dance across the gravestones. Some say they are reflections of lights from town, but sightings were recorded before electricity came to Silver Cliff. Go figure. Brighid McLaughlin runs story-telling sessions in her cottage in Dalkey, County Dublin. Recently one of her guests was an American funeral undertaker from Alabama. He gave her a present of a book titled, I’m Dead, Now What? With the words, “That’s 96 pages of wisdom for you to absorb.” Google it.

Just for giggles... Doctor: “I have some bad news and some worse news. Patient: “Well, might as well give me the bad news first.” Doctor: “The lab called with your test results. They said you have 24 hours to live.” Patient: “24 Hours! That’s horrible! What could be worse?” Doctor: “I’ve been trying to reach you since yesterday.” Overheard in Moore Street.. “So, you’ve never been up to the Dáil, Bridie?” “No, Luv, but I’ve heard there isn’t much difference between it and Glasnevin Cemetery.”

Overheard in Donegal; “The Grim Reaper came for me last night, and I beat him off with a vacuum cleaner. Talk about Dyson with death!”

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George Macleod Funeral Director, Achnasheen, Scotland meets with Fearghas Quinn to collect his newly built Passat hearse

62 | FuneralTimes

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www.muldowneymemorials.com FuneralTimes | 63

Jennifer Muldowney is an event planner for memorials in the United States of America and Ireland and is currently partnered with the prestigious Frank E. Campbell - The Funeral Chapel in NYC as their in-house event planner. Jennifer is also notable as author of Say Farewell Your Way, Tedx speaker of ‘Grief as Unique as your Heartbeat’ and host of ‘The Glam Reaper Podcast’. Check out Muldowney Memorials (.com) to learn more.

By Jennifer Muldowney

Viva Las Vegas L

as Vegas - a city of lights, filled with casinos and world-class entertainment, where you can take a spin on the world’s largest observation wheel, ride on a Venetian gondola, watch the iconic Fountains of Bellagio or attend a funeral convention. Once again, funeral professionals filled the halls of the Mandalay Bay at the ICCFA Annual Convention 2022. I enjoyed this convention quite a lot. It is so nice after so much time apart to gather IN PERSON with fellow funeral professionals and debate all the hot topics currently filling our space - natural organic reduction, direct cremation, online funerals and much more. I found the first day Breakout Sessions antiquated and boring and lacking any life. I know we are talking about death but all the more reason to add some sparkle to a presentation. Speaking of sparkles, TV Shark Investor Daymond John was incredible and not least because he kept telling us stories about (my favourite) LL Cool J. His keynote was simple, to the point and punctuated…truly. S.H.A.R.K is his motto (shocking) and this stands for Set your goal, (do your) Homework, (keep the) Amoré, Remember you are the brand and Keep swimming. Check out what these mean on my website www.muldowneymemorials.com For me at this show, there was some big development and innovation in the tech departments. Gather is a new app that combines Live Streaming with CRM. Streamlining Case Management including documents, live streaming, photo inventory and

64 | FuneralTimes

memorials is what they offer and from what I saw, the software adds something very valuable to a lot of funeral homes so check out their website https://gather.app to learn more. Next up was a funeral home ATM but not an ordinary ATM. Charity Box Kiosk takes your money instead of giving it to you. It looks and feels exactly like a Bank ATM but this one acts as an online guest book and allows guests to a funeral to donate money to the family or a charity of choice. Of course, nothing in this world is free and 10% of the donations go to the company as payment but they do at least cover the credit card fees and they are transparent about this to the guests who sign up. They also offer to brand or embellish the ATM to suit

the décor of the funeral home which I think is quite important. The Online guest book can be printed and therefore copied for all children/ siblings/friends in contrast to the old pen and paper guest book of which there is only one copy. They also plan to be able to electronically send programs of the service to each person who signs the book in the future. Next up was like something from a fairy tale. I am not sure if it was sleeping beauty or snow white or perhaps both who resided in a glass casket for a time but Glass Caskets adorned the halls of the ICCFA expo and I have to say they looked pretty. To be clear, they are not glass but plexiglass and not in any way biodegradable but they are reusable. According to the owner of Clearview Caskets, COVID greatly helped the company’s visibility as they moved from 20 per month to 250 caskets per month in sales. Because of medical advice and the worry about the spread of COVID families chose closed caskets but still wanted to see their loved one and this company allowed both. All in all the COVID break from conventions definitely seemed to have increased the levels of innovation but will they last is always the big question for me. Is the space getting more and more crowded with new innovative players and is this resulting in a more confused public or is the wide choice justified? FuneralTimes | 65

Saif News Saif News SAIF Annual General Meeting (AGM) & Banquet Weekend

Weekend 17th – 20th March 2022

embers came out in great numbers for an informative, and sunny, SAIF AGM weekend at the Dalmahoy Hotel and Country Club in March - SAIF’s first hybrid AGM, with the core event live streamed for members who couldn’t attend. The weekend commenced with a Golf Tournament on the Thursday, followed by the Scottish Annual General Meeting, with a St Patricks Day dinner to finish off accompanied by Irish folk songs. On the Friday, associates along with Past Presidents, the Executive Committee and Officers had lunch where some 77 guests were welcomed by President Mark Porteous. After lunch, an education session commenced with Ciarán O’Toole from Golden Charter who gave an insight into LocalFuneral.co.uk; Tremayne Carew - Pole from Life Ledger provided an overview of their company explaining that they are a private sector equivalent of the Government’s ‘Tell Us Once’ service. Karen Trickett of Golden Charter and

National President Mark and Yvonne Porteous 66 | FuneralTimes

Dalmahoy Hotel & Country Club, Edinburgh Declan Maguire, SAIF Executive provided a summary and update on SAIF Digital which carries out audits on SAIF members websites in order to produce performance and productivity. The guest speaker was Craig Caldwell from the MazWell Group who brought to life the topic of ‘Regulating Biocides’ with a whistle-stop tour of different approaches to regulation. Late afternoon/early Friday evening, there was the Matthew Gallagher Award which grants the award every year to outstanding students and alumni, in memory of much missed college governor Matthew Gallagher. The award was presented by Pat Gallagher to Zoe Walker of Bungard Funeral Directors with runners up Rebecca Horton of Hortons Funeral Directors and Melissa Dabrowski if Edwin Ainsworth Ltd. Following the awards there was a drinks reception for the SAIF Executive Committee and SAIF Charter Executive Committee. After this, the President welcomed approx. 130 guests to dinner with the entertainment provided by an Adele tribute and other covers. Saturday was the working side of the weekend with over 150 members attending the Annual

Focus on what you do best.

While SAIF promotes and protects your independent interests. We know how much you value your independence. The funeral industry may have changed but our passion for supporting our members has remained the same. We represent you on the issues that matter, from improving understanding of funeral pricing to influencing the legislation which affects your future. Let us take care of the big picture so you can focus locally on what you do best. For over 30 years SAIF has been promoting and protecting the interests and values of independent funeral directors. Supporting our members is at the heart of everything we do, listening, responding and engaging to secure your independent future.

Visit saif.org.uk or call us on 0345 230 6777 or 01279 726777

Saif News Saif News

SAIF Installations: Left to right Mark Horton 1st VP, Jo Parker National President, Sean Martin 2nd VP (for 2022-23) General Meeting both in person and virtually. It began with an introduction from the Chief Executive, Terry Tennens with National President Mark Porteous welcoming the guests. Mark Horton 2nd Vice President offered a minute’s silence in memory of all those who had passed during the year. The Accounts for the year end 31st December 2021, which were proposed and seconded and formally adopted. Terry Tennens, Chief Executive provided further information and an update on the SAIF Business Centre, CMA regulations and the new Diamond Partnership with the Westerleigh Group and Distinct Cremation where he introduced Debbie Smith, Westerleigh’s Chief Executive Officer. Following extensive consultation with the membership, SAIF’s amended Code of Practice for both Members and Associates was ratified and adopted, along with the updated Rules and By-Laws and Articles of Association. For 2022-23 Liam Roberts and Jim Auld have both stood down from their roles as SAIF 68 | FuneralTimes

National Executive Committee Members, with Jo Parker as National President, Mark Horton as 1st Vice President and Sean Martin becoming the 2nd Vice President. Paul Sillett who was restanding was duly elected. As the predominance of the reports were included in the AGM booklet that was sent out to members with the Notice and Election Form there was a brief summary from: Chris Parker IFD College Catherine Betley SAIF Support / SAIF Care Brian Hart SAIFInsure David Garland-Thomas & James Carcary SAIF Charter The meeting came to an end with all the Fellows being invited onto the stage whilst Jeremy West presented Paul Allcock and Gary Neill presenting Pat Gallagher, both with ‘Fellow’s medals. The meeting formally closed at 12.40pm. The SAIFNext Gen meeting which was led by Nathan Martin heard from James Gardener of Viner & Sons about ‘Amazing 3D Goals’ and Inez Capps of Kinton & Daughters on how social media has engaged the public further. Saturday’s banquet began with an impromptu performance of duets with the compere Ed Read and our own David Massam of Massam and Marshall Funeral Directors, which brought the house down. After the dinner was a ‘five piece’ band called Carlyle where the night was danced away. Finally, with the customary bacon, square sausage and egg rolls. Sunday morning saw the installation of officers, with master of ceremonies Mark Woollard, together with the edited slide show, his wit and amusing one liners had the audience in streams of laughter from start to finish. The formalities of the morning commenced with Mark Porteous thanking the Officers and Executives and the staff at SAIF Business Centre for their guidance and help during his year in office. Gratitude was expressed to the officer’s present from kindred associations for their presence.

Saif News Saif News The Presidential chain was then presented to Jo Parker who gave a short speech before officially bestowing Mark Horton as 1st Vice President, who then in turn passed the 2nd Vice President chain to Sean Martin. Following Jo Parker’s speech advising that her

Banquet weekend will be at the Royal Spa, Royal Tunbridge Wells, Kent next year during the weekend of 3rd - 5th March 2023 with her chosen charity being Papyrus - Prevention of Young Suicide, the formalities of the morning were closed.

If you would like more information about joining SAIF and being able to access benefits including Professional Indemnity Insurance, please don’t hesitate to contact the SAIF Business Centre; we are only a phone call away and will be happy to help.

Tel: 0345 230 6777 or visit SAIF.org.uk

Only Fools and Horses themed funeral A fan of TV comedy Only Fools and Horses was buried in Essex at a funeral featuring a recreation of the show’s famous Batman scene. Taxi driver and fundraiser Steven Holloway died aged 65 and his hearse was pulled through the town of Pitsea, by a yellow Reliant Regal. His daughter and a friend ran ahead of the hearse dressed as Batman and Robin, recreating an episode where Del Boy and Rodney ran through the streets in those costumes after their car broke down on the way to a party. Mr Holloway’s granddaughter Kaidie Holloway

Recreating the famous scene said: “It doesn’t take the sadness away, but to be able to sit there and have a little giggle with your family and know that that’s what grandad would have loved, it was perfect.”

Pictures courtesy of Essex Live FuneralTimes | 69

Living in an uncertain world By Dr Bill Webster “It is a nightmare, and it seizes you from the inside very strongly. This cannot be explained with words.” (quote from a Ukraine resident in Kharkiv) Words are not enough to describe the pain of what is happening in Ukraine. Even graphic descriptions of “horror”; “inhumanity”; and “indiscriminate violence” hardly begin to depict the suffering of those who are fighting, dying, and those whose exodus from Ukraine could become “the biggest refugee crisis this century.” The shocking events in Ukraine have confronted everyone in our world with feelings of helplessness. We have watched the escalating aggression with alarm, and our hearts go out to those who are there, or whose loved ones are in the line of fire. But on another level, these current events have exposed a deeper level of vulnerability for the whole world, economically and politically, including veiled threats of nuclear retaliation. This article is not intended to be a political statement. Goodness knows there is enough partisan rhetoric around already on all sides of the issue. Rather it is about the sense of loss and grief we all feel in the situation, directly and indirectly. I spoke to some friends to assess their reactions. Bob, now retired, said: “This takes me back to when I was in High School and President Kennedy confronted Khrushchev over the Cuban missile crisis. As teenagers, we all thought it was going to end in world destruction and I felt very depressed that I wasn’t going to live my life, have a family and all that. But I remember 70 | FuneralTimes

my dad telling me that he had similar feelings when he married my mum in 1942 before he was shipped overseas to fight in World War 2. And now, as I near the end of my life, here we go again.” Sarah, a 2nd generation Ukrainian Canadian, still has family in the Ukraine: “My dad has relatives over there who have visited us and we them. We know that some of the family have been evacuated, but several have stayed to fight for their country and we have no idea if they are alive or dead. Every day I am filled with dread as to what will happen, not just to my relatives but to the whole country. The worst thing is the uncertainty … not knowing what another day or even hour will bring.” These are indeed days of uncertainty for all people, not just in Ukraine. This is going to make life more difficult for everyone in this global economy, including increases in the cost of living for ordinary people of all countries. When life is uncertain, we ask, “What do you do when there’s nothing you can do?” While that statement may seem contradictory, it is an important issue for everyone struggling with real, imagined or potential loss. Sometimes in the light of tragedy or the aftermath of bereavement, we feel so inadequate. In my reflective moments, I sometimes question how effective I have really been as a counselor. After all, I can’t “fix” the problem for any grieving person. All people really want is to have their loved one back and their world returned to normal. I’ve often wished I had a magic wand that could make everything right. Sadly, I don’t.

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But then I encounter someone who says “Your group made such a difference for me,” or an email stating, “Your book saved my life when I felt like ending it all.” I don’t let such compliments go to my head. I simply recognize that I did something, often without realizing, that found someone just at the right time to change things for them. I can’t change the world, but if I have made a difference, I am content with that. Some circumstances can’t be changed, much as we would like to. Our only choice is to say “now what?” What we are going to do about such situations when they actually do occur. That’s what many Ukrainians have done. We have watched with admiration those who have chosen to defend their homeland at huge personal cost and sacrifice. In seemingly overwhelming circumstances, they could have chosen to passively give up, surrender, or flee. But many have said an emphatic “no” and have determined to resist and fight back. That was the choice Shakespeare’s “Hamlet” faced:

“To be, or not to be, that is the question. Whether ‘tis nobler in the mind to suffer the slings and arrows of outrageous fortune. Or to take arms against a sea of troubles and by opposing, end them.” Every situation of life gives us a choice, whether to surrender to the slings and arrows of adversity, or to take action, to do something about the situation, to work it through, and in the struggle hopefully find the strength to overcome. Regardless of what enemies we face, whether grief, loss, depression, reversal of fortune or even catastrophe, personally or collectively, locally, nationally or internationally, it’s up to us how we will respond. While we can’t always control what happens, we decide what we are going to do now that it has happened. As Eleanor Roosevelt said, “It isn’t enough to talk about peace. One must believe in it. And it isn’t enough to believe in it. One must work at it.”

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The Centre for the

Grief Journey After Dr. Bill Webster lost his son 2 years ago, he recommitted himself to assisting those suffering the loss of a loved one. His newly designed website contains a wealth of timely articles, numerous videos , live online sessions and ongoing support programs to help people in your care and community navigate the grief journey. Visit www.griefjourney.com to start your journey.

72 | FuneralTimes

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Humanist funerals in Northern Ireland

Humanist funerals in Northern Ireland are experiencing year-on-year growth as more families look towards non-religious celebrations of their loved one’s life. In this edition, we find out more about humanism and humanist ceremonies. What is a humanist funeral? A humanist funeral is a nonreligious ceremony which focuses on the person who has died, the life they led, and the relationships they forged. The ceremony is conducted by a humanist celebrant and it is both a celebration of a life and a dignified, personal farewell. They are an ideal option for families wanting a sincere, personal reflection on the life of their loved one. During a humanist funeral, there is time for silent reflection on the life of the deceased. This time is inclusive of people from all backgrounds. People with religious beliefs will often take this opportunity to say a silent prayer. What is humanism? Humanism is a ‘worldview’ that can apply to a range of views held by non-religious people who want to lead a good, ethical life. Put simply, humanists are people who shape their lives in the here and now, believing this life to be the only life we have. How popular are humanist funerals in Northern Ireland? 53% of the UK population now identify as ‘non-religious’, and while this figure is lower in Northern Ireland, the 74 | FuneralTimes

proportion of non-religious people is undeniably growing. To meet the growing demand, non-religious charity Northern Ireland Humanists recently trained nine new funeral celebrants who are now members of the Humanist Ceremonies network and conducting ceremonies in Northern Ireland. Humanist Ceremonies conducts ceremonies for people right across the whole of Northern Ireland. Cremation is the most popular choice for those unaffiliated to a particular church, with around twothirds of humanist funerals being conducted at Roselawn Crematorium or at a funeral home with committal service at Roselawn shortly afterwards. However, burials also take place in council-run cemeteries from Sion Mills to Donaghadee and everywhere in between. A recent humanist funeral which gained media attention was that of Belfast artist Ash Reynolds, who spent a year with Rachel Smith planning a colourful celebration of her life. Over 700 guests filled The Vault Studios for an hour-long memorial which was entirely appropriate for such a popular local figure. The funerals for Snow Patrol singer Gary

Lightbody’s father and for BBC Radio presenter Stephen Clements were also conducted by Humanists UK celebrants, trusted by funeral directors who know that high standards of professionalism and confidentiality are essential when there is potential public interest. The role of humanist celebrants in the community Outside of the funeral industry, the legal recognition of humanist weddings in Northern Ireland has seen a massive growth in couples looking to celebrate their marriage in a way that is personal and meaningful to them. Once a family knows a celebrant, they are then keen to use the same person when a naming or funeral is required for a family member. Many Humanist Ceremonies celebrants are now seen as a family friend in the same way that members of the clergy are to others. Find a celebrant Visit humanistceremonies.org. uk/find-a-funeral-celebrant. Or you can refer to the directory on the inside cover of this Funeral Times.

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List of PEAI Officers and Appointed Representatives p for 2022-2023 Chairperson - Professional Embalmers Association of Ireland Pauline Lynch MPEAI, MEAE Mobile: 087 7677088 Email: paulinelyn@gmail.com

Secretary - Professional Embalmers Association of Ireland Gráinne Teefy MPEAI Mobile: 085 857 0029 Treasurer - Professional Embalmers Association of Ireland Michael Grealish MPEAI, MEAE Mobile: 087-8184283 Email: grealishmichael@gmail.com PRO -Professional Embalmers Association of Ireland Joe McNamara MPEAI, MEAE, MIAFD Email: josephmcnamara94@gmail.com

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The Benefits of PEAI Membership # 1 Continuing education: The PEAI educational programmes which provide updates on any issues that affect their jobs. # 2 Networking opportunities: Professional Association’s periodic meetings offer events throughout the year that allow professionals to network with their peers, you’ll forge lasting ties with others who have common professional interests and similar business concerns. These relationships will be a rich, ongoing source of inspiration and ideas. We try to accommodate nationwide meeting venue locations. # 3 Access to resources: Offer helpful information about our industry. Such resources may also provide news about upcoming events, conferences, meetings, and even career opportunities not publicized elsewhere. # 4 New perspective: Working as an embalmer can become extremely busy and we can get stuck in our own little bubbles. Being around other industry professionals with different viewpoints will expose you to new ideas and outlooks. This can have a very positive effect not only on your personal growth and development but also your mental health.

# 5 Professional developments: Beyond proven certification provide some form of professional development opportunities. These come in the form of workshops programme.

# 6 Getting your name out there: Professional organizations can be a great way to increase your own visibility, this increased visibility can be essential when trying to enhance your own professional trade service, especially in the beginning of your career. # 7 Certificates: The PEAI supply all members with embalming certificates for repatriation cases. # 8 Discounted Insurance: The PEAI supply discounted insurance products for its members.

The Benefits to the undertaker operating with our members. You can be assured that all our members are continuously enhancing their skills and stay ahead of industry trends and techniques with our educational programmes. As a result of availing of our members service our members will aid you in providing a better service to your clients. The PIEA has an established Code of Professional Conduct which must be adhered by all of its members while practicing embalming. All our members are provided with Professional Identification cards and embalming documentation required to accompany repatriation cases. With you in mind please view our list of members available nationwide listed by county for your convenience www. professionalembalmers.ie All members must meet certain criteria before being accepted into the Association. FuneralTimes | 77

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Classifieds... Classifieds... EXPERIENCED FUNERAL DIRECTOR/EMBALMER An exciting opportunity has arisen for an experienced and committed Funeral Director to join our highly respected seventh generation family business, in Coleraine. We are looking for applicants with a caring and compassionate approach; and the ability to show empathy and deal sensitively with bereaved families. The position will require a high level of organisational skills, attention to detail and excellent communication skills. As a candidate for this role you will possess a willingness to carry out all duties involved in the efficient running of our business. SPECIFIC DUTIES: • Meeting, advising and guiding bereaved families through the steps of arranging a funeral. • Carrying out preparation and collection of clients loved ones • Administrative duties connected with the business. • Managing all financial matters in relation to the funeral process • Driving company vehicles. • Assisting with conducting funerals, weddings and monumental work.

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Funeral Times - ISS 2/2022

Articles inside

Sleeping Beauty’s glass coffin anyone?

Viva Las Vegas with Jennifer Muldowney

NAFD News

Tim Collison takes one thing at a time

Eimer Duffy on why you should be using WhatsApp Business

BIE News

The story of one young stroke survivor

Kidney Research invites you to bring your vintage hearse to Waringstown

Clarke’s embrace the move to green energy

Child Funeral Fund to launch in North

New crematorium underway for Newtownabbey

Padraic Cawley on knowing your options