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EXPRESS “What You Don’t Know Can’t Help You!” … Eddie K. Emmett, Editor / Publisher
In This Edition Customer Service is Just Foreplay ...................................... 2 Chapter 1 ..................................... 2 Seeing What the Travel Agent Never Saw ................................... 2 Chapter 2 ................................... 10 The Ground Rules .................... 10 Chapter 3 ................................... 16 Customer Service Experience 16 " AIN'T NOBODY'S FAULT BUT MINE" ......................................... 21 Unfair Advantage Marketing ... 24 Do CSRs need to be licensed?32
Just the Fax, M’am A couple of days ago someone asked me to send a fax. Now, I don't know about you, but I haven't owned a fax machine for about eleven years. I threw it out with my Filofax. Still, it was fax or nothing, so thanks to Google I found a nifty little website called FaxZero: https://faxzero.com It allows you to send a fax simply by uploading the document and entering the number. It's really simple, it works well, and it's free.
Enjoy the first 3 chapters beginning on page 2 FYI Express
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September 2015