2.1.5 The Permit Processes

2.1.5 The Permit Processes S Participants mentioned that one way to solve some of the problems is to stop with the old traditions. P It was mentioned that new permitholders who received their permit politically, are ill-mannered, do not have any communication skills and act like they are the king of the road. P A helper-driver “Hulpchauffeur” can be any nationality and no limitation to number of years living on the island to be helper-driver. The law states that the one without income has preference over others, however in practice it is different is more who you know, having connections. It was also commented that Latin drivers entering as helper-drivers are not providing the service, they do not worry due to “parttime” status as driver. Some of the specific comments made by interview/focus group participants regarding the permitting process are presented below: All files with complaints (Minister should request from DTP) before renewing permit, all information is available. Note: this was verified with the director and indeed everything is included in the permit holders’ file.

Participants mentioned that they agree with the policy of children (1st line) should get the permit automatically, providing they meet all criteria and are not for example an addict or so. A few agreed that as a permit holder (owner) they have the “right” to sell (to child or anyone else), like a permit for run a restaurant. Currently anyone with a bar/restaurant can sell. Only one owner (individual) for permit, not that one company can own several permits to establish a taxi company and risk having old cars as taxis. One person one permit vs. one company 50 permits. The current policy provides 45 vacation days as a gentleman’s agreement, it does not currently have a legal base. Previously one year with helper-driver, in sickness this needs to be unlimited. A participant mentioned that there is someone who lives in New York with helper-driver in Aruba, the permit holder comes back for a few months and goes back. This should be officially reported so that action can be taken.

According to the participants, DTP has information on all taxis (should have versus have) regarding status of taxi drivers. Participants mentioned that a central database for all permits may help to view expiring insurances, permits, etc. as random controls affect the service to tourist as DTP has all information regarding permits. The same person was caught speeding, and nothing happened, there are police reports. Note: this was verified with the director and when renewing permits only the Certificate of Good Conduct is required.