2.1.3 Information & Communication

Another participant mentioned that all taxis and those in public transport should take the program, not only for knowledge but also attitude and providing service. Participants stated that tourists appreciate a talkative taxi driver, versus a driver who only responds with yes or no. A certification provides standardized and correct information, height of Hooiberg, Yamanota, etc. Taxis work at different hours so can provide training to taxis at different hours. Modify training method and hours. P Another participant stated that there are no rules regarding hours of sleep and driving, or drinking during work, but if you are friends with the minister, you are still driving. P Additionally, the request to tackle the pirate transportation problem, because as taxi drivers you contribute to the government by paying taxes, they do not.

S The government should introduce an app for all taxis, but available only to locals. Residents can also make use of it by uploading their ID card and get a reduced rate. The tourist will have access to the app, but the locals will get a local rate.

2.1.3 Information & Communication P Participants mentioned that there is a need for more and better communication between stakeholders and taxis. For example, the decision to close road- no participation with the taxi and other stakeholders- and tourists. Another example given was the KLM- Marathon, the area is blocked and creates a bad traffic situation, no communication to taxis and no consequences for organizers, only for tourists and taxis.

S Another participant commented that working together with the variety of the stakeholders to try to find a plan that works will help everyone. It was reiterated to keep improving communication open and increase the communication.

Also, when they develop new hotels, there should be more communication with the taxis. Same with the cruise ships. Participants also mentioned that there is a lack of communication between DTP and taxi drivers. Some of the specific comments made by

Source: aruba-travelguide.com

interview/focus group participants regarding communication are presented below: S One taxi service company shared that work with an app through Setar and it is used by concierges and hotels. Participants are also using WhatsApp and email.

P About car rentals, a participant commented that companies should provide more explanation and information to the visitors, this will make a big difference. The traffic rules are not the same as in the US.

S Participants mentioned it is important to share what kind of processes there will be moving forward and if there will be any challenges moving forward. All stakeholders such as restaurants, entertainment places, and the airport need to work together to provide the correct information. For example, from AAA N.V. they know how many passengers are coming in and what time, it would be helpful if hotels 21