4.1.1 Tourist Survey Key Findings and Recommendations

4.1.1 Tourist Survey Key Findings and Recommendations

1. In general, tourists find the transportation on the island to be very good to great. For rental cars, 49% of tourists thought their service quality was extremely great. The majority of tourists thought that taxicabs were extremely great with regards to service quality (64.6%) and 63.6% of tourists thought that tour vehicles had great quality as well. 2. Tourists perceived cabs to be very timely on the island with more than 70% of respondents stating that cabs took between 0-5 minutes to arrive, more than 93% of respondents stated that their cab arrived within 10 minutes or less of being asked for or called. 3. 52% of tourist respondents stated that buses were never on time and the mean response was half of the time the buses were on time.

4. The majority of respondents (58.9%) stated that other transportation was never on time. 5. Overall, 57.4% of tourists stated that transportation was excellent with the mean response at 6.11 out of 7.0! 6. Only 24.7% of tourists rent cars while in Aruba, but of those that do, they thought the process was convenient and the car was moderately clean and in good condition. 7. The most important issues to tourists regarding transportation were value for money, safety, and timeliness. The least important issues were service quality and reliability. This could be since the tourists were on vacation and were not hard pressed for reliable transportation as many could walk to dining options. 8. The time that tourists use public transportation the most during their time in Aruba is 6-9pm (44.5%), presumably for dining locations, and from 9am-12pm (17.2%).

Source: www.facebook.com/dowaruba