4.1.2 Local Survey Key Findings and Recommendations

4.1.2 Local Survey Key Findings and Recommendations

1. There was a note regarding buses earlier seeing a decline in Arubus users and one of the findings from the local survey was that 60% of respondents found that buses were not where they were supposed to be at the times they were supposed to be there. This shows a lack of consistency in the transportation method.

2. In general, locals have mixed feelings with regards to public transportation. Locals use buses and mini(auto) buses the most for transportation. Satisfaction for buses and mini(auto) buses were predominantly neutral with about 18% not satisfied and 25% satisfied/very satisfied. For tour vehicles, 23% of locals were not satisfied with them. For taxis, 25.2% of locals were not satisfied with them.

3. For service quality, locals rated the worst service quality as mini(auto) buses (29.5% rated 3 or lower out of 7). The best service quality was evaluated as rental cars (47.3% rated a 5 or higher out of 7). 4. Locals perceived cabs to be moderate in timeliness with an average of 6-10 minutes for a cab to get there. Only 12.7% of locals were picked up in 0-5 minutes and more than 26.9% of locals don’t get a cab for 11-15 minutes. 5. More than 60% of locals stated that buses were on time less than ½ of the time. Overall, the timeliness for buses and mini(auto) buses was not good or consistent. 6. The majority of respondents (68.5%) stated that other transportation was on time less than half of the time.

7. Overall, the majority of locals perceived transportation on the island as less than moderate and leaning more towards poor. The mean response was 3.54 out of 7. 8. The most important issues to locals regarding transportation were value for money, safety and cleanliness. The least important issues were service quality and price. The primary difference between locals and tourists are that tourists had timeliness higher than cleanliness. 9. The time that locals use public transportation the most is 6am-9am (29.4% of responses), presumably for transportation to work, and from 12pm-3pm (19.7%) possibly for shift change transportation.

Source: www.facebook.com/dowaruba