Overall progress

Plan Plan

We are currently in the final year of our four year delivery program with 80% of Operational Plan actions either completed, on track or ongoing with a further 14% carried over for completion in the new financial year.

PROGRESS AGAINST OP

Complete Behind Schedule Ongoing Carry Over Cancelled On track Not started On Hold

1% 8% 0%1%

14%

10%

4% 62%

Overall progress

Customer Requests Correspondence Complaints

Completed within agreed times January – June 2022 Responded to within 14 days January – June 2022

Completed within agreed times January – June 2022

86% 86% 96%